PINES Circulation Policies and Procedures Manual Version 2013.08 Georgia Public Library Service Georgia Library PINES Program Circulation Policies and Procedures PINES Circulation Policies and Procedures Manual ................................................................. i 2010 PINES Circulation Policies & Procedures Project .......................................................... iii Completely Revised .................................................................................................................... iii New Annotations ........................................................................................................................ iii New Versioning System .............................................................................................................. iii PINES Circulation Policies and Procedures............................................................................... 1 I. Patron Accounts ..................................................................................................................... 1 Policies .................................................................................................................................... 1 Procedures ............................................................................................................................... 3 Create a New User Record .................................................................................................. 3 Temporary Borrowing Privileges ..................................................................................... 15 Duplicate Registrations ..................................................................................................... 15 Lost/Stolen Card ............................................................................................................... 15 Edit User ........................................................................................................................... 16 Card Renewal .................................................................................................................... 16 When PINES Patrons Move to Another PINES Library System ..................................... 17 Incorrect Addresses ........................................................................................................... 17 Patron Inactivity ................................................................................................................ 17 Patron Record Merging ..................................................................................................... 18 Patron Record Deletion/Deceased Patrons ....................................................................... 18 II. Circulation ........................................................................................................................... 19 Check-Out/Renewal .................................................................................................................. 19 Policies .................................................................................................................................. 19 Procedures ............................................................................................................................. 19 Basic Checkout Session .................................................................................................... 19 User Status ........................................................................................................................ 20 Non-Cataloged Item Checkout ......................................................................................... 21 Checkout of Pre-cataloged Items/Creating Brief Records ................................................ 21 Circulating Cataloged Items Without a Barcode .............................................................. 22 Proxy Borrowing ............................................................................................................... 23 Renewals ........................................................................................................................... 23 Discard/Weed Status ......................................................................................................... 24 Audio-Visual Materials/Age Protection ........................................................................... 24 Check-In ................................................................................................................................ 24 Basic Check-In .................................................................................................................. 24 Changing the Default Check-In Date ................................................................................ 25 Transit Items ..................................................................................................................... 25 Hold Items ......................................................................................................................... 25 Pre-cataloged Items ........................................................................................................... 26 Staff Client Settings for Check-In..................................................................................... 27 Board of Regents of the University System of Georgia Issue Date: October 29, 1999 Revision 2013.08 Page i Georgia Public Library Service Georgia Library PINES Program Circulation Policies and Procedures ........................................................................................................................................... 27 III. Bills .................................................................................................................................... 29 Fines/Fees ......................................................................................................................... 29 Overdue Notices................................................................................................................ 29 Pre-Overdue Notices (“Preminders”) ............................................................................... 30 Paying Fines/Fees ............................................................................................................. 30 Lost Items.......................................................................................................................... 32 Recovering Lost Items and Refunding Payment .............................................................. 32 Long-Overdue Items ......................................................................................................... 33 Returned Check Fees ........................................................................................................ 33 Claims Returned Items ...................................................................................................... 33 Unrecovered Debt ............................................................................................................. 33 Collection/Materials Recovery Agencies ......................................................................... 33 Default Item Price ............................................................................................................. 34 Receipts and Receipt Printers ........................................................................................... 34 Missing Items .................................................................................................................... 34 IV. Holds .................................................................................................................................. 35 Intra-PINES Lending ............................................................................................................ 35 Placing Holds .................................................................................................................... 35 Intra-PINES holds ............................................................................................................. 37 Suspending Holds ............................................................................................................. 38 Holds Notices .................................................................................................................... 38 Processing Holds ............................................................................................................... 38 V. Other Account Information................................................................................................... 40 PINES Staff Accounts....................................................................................................... 40 Special Users ..................................................................................................................... 40 User Services .................................................................................................................... 40 Appendix A: PINES Library Policy Names by Library System ............................................ 41 April 2012 .................................................................................................................................... 41 Board of Regents of the University System of Georgia Issue Date: October 29, 1999 Revision 2013.08 Page ii Georgia Public Library Service Georgia Library PINES Program Circulation Policies and Procedures 2010 PINES Circulation Policies & Procedures Project The PINES Circulation