Performance Audit and Risk Committee

Total Page:16

File Type:pdf, Size:1020Kb

Performance Audit and Risk Committee PERFORMANCE AUDIT AND RISK COMMITTEE Thursday, 2 November 2017 Time: 2.00pm Venue: Council Chamber, 200 Tuam Street, Christchurch Performance, Audit and Risk Committee 2017-11-02 1 of 110 Performance, Audit and Risk Committee 2017-11-02 2 of 110 Performance, Audit and Risk Committee Membership Chair Rod Cullinane Environment Canterbury Councillors Claire McKay, Lan Pham, Peter Scott and John Sunckell Committee Champion Miles McConway Performance, Audit and Risk Committee 2017-11-02 3 of 110 Performance, Audit and Risk Committee 2017-11-02 4 of 110 ENVIRONMENT CANTERBURY PERFORMANCE, AUDIT AND RISK COMMITTEE TABLE OF CONTENTS 1. Apologies .........................................................................................................................6 2. Conflict of Interest...........................................................................................................6 3. Deputations and Petitions ..............................................................................................6 4. Risk ...................................................................................................................................7 4.1. Health and Safety Report .............................................................................................7 5. Performance...................................................................................................................15 5.1. Action List ...................................................................................................................15 5.2. Operations Report September 2017...........................................................................17 5.3. Financial Health Report September 2017...................................................................40 5.4. Public Transport PAR Report Sep 2017 .....................................................................47 5.5. CouncilMARK local government excellence programme............................................52 6. Audit..............................................................................................................................109 7. Public Excluded...........................................................................................................109 8. Notices of Motion.........................................................................................................110 9. Extraordinary and Urgent Business ..........................................................................110 10. Questions .....................................................................................................................110 11. Next Meeting ................................................................................................................110 12. Closure .........................................................................................................................110 Performance, Audit and Risk Committee 2017-11-02 5 of 110 1. Apologies 2. Conflict of Interest 3. Deputations and Petitions Performance, Audit and Risk Committee 2017-11-02 6 of 110 4. Risk 4.1. Health and Safety Report Performance, Audit and Risk Committee (PARC) Report Date of Meeting 2 November 2017 Author Matthew Bennett Health & Safety Advisor Endorsed by Miles McConway Director Finance & Corporate Services Purpose To ensure the Council continues to be informed on relevant health and safety matters. The attached report has been modified since the previous version, specifically focussing on improving graphs. We note that the report remains under development and have identified changes that have not yet come through in this format. We continue to appreciate any feedback that supports the development of this product. Recommendations That the Performance, Audit and Risk Committee: 1. Receive the attached Health and Safety Governance Report Attachments Health & Safety Governance Report – October 2017 Performance, Audit and Risk Committee 2017-11-02 7 of 110 Item 4.1 Attachment 1 8 of 110 Health & Safety Governance Report October 2017 Last data refresh: 25 October 2017 Performance, Audit and Risk Committee 2017-11-02 9 of 110 The Health & Safety Strategy OUR AIM: Everyone comes to a safe workplace and goes home healthy MEASUREMENT DESCRIPTION DUE DATE PROGRESS and safe Environment Canterbury takes responsibility to prevent harm that could 1. The Health and Safety Policy will be reviewed annually Dec 2017 On target occur to any of its staff or other people affected by its work activities. This 2. Close to completion; has taken Ten new protocols will be developed May 2017 is an extension of its legal duties under the Health & Safety at Work Act longer than planned 2015 (HSWA). 3. These have been developed and published and are currently Twelve ‘Critical Risk Rules’ will be implemented Mar 2017 OUR OBJECTIVES: To embed high quality safety awareness through a progressing through an programme of continuous improvement: implementation process • We will be actively engaged in making our workplace safer 4. All but one of the sections have a • Our equipment, plant, substances and processes of working will be safe Each section will have a H&S Action Plan relative to their activities Jun 2017 plan complete • Our systems of monitoring and reviewing will drive improvement 5. Each section will have H&S Training/Competency Plan Jun 2017 Draft training plans complete 6. All needs identified and SOP’s 50% of all high risk activities will have a current “Safe System of Work” Aug 2017 under development where absent HOW WE’RE GOING TO GET THERE: 7. 75% of high risk activities and 35% of moderate risk activities will have a current As above HEADS UP - STEP UP - STAY FOCUSED Nov 2017 “Safe System of Work” We will build our knowledge, skills and experience to 8. The organisation will be externally audited against a recognised H&S standard Aug 2017 Complete HEADS UP enhance awareness of hazards in our work and the 9. All events reported on time, follow All reported incidents of harm are investigated within appropriate timeframes Ongoing environment up is being addressed We will use good judgement and take positive action 10. 80% of improvement will be actioned within the agreed timeframe Ongoing On target STEP UP to improve standards and quality in the workplace 11. Programme of work underway to All contractors will be procured and managed as per the protocol Aug 2017 make improvements We will remain alert, reporting and taking action on STAY FOCUSED 12. A 5% improvement will be achieved every six months in the staff survey (H&S) On target new hazards and striving for continuous improvement Performance, Audit and Risk Committee 2017-11-02 Ongoing results 10 of 110 Risk Profiles In both of these graphs the upper number in each is a calculated risk score based on information provided in the Section Health and Safety Plans. Over the next quarter each section’s risk score will be moderated to ensure that this an accurate comparison, and focused work will be undertaken to lower the risk score through improved mitigation. (Note: We are working to remove the graph trace line and to reorder the Extreme, High, Moderate and Low ratings to the correct order). Performance, Audit and Risk Committee 2017-11-02 11 of 110 Activities by Section, with an associated health and safety risk The total height of each column represents the total number of risk activities. The red area represents the number of risk activities that do not have a documented procedure, yellow represents those that have a documented procedure and green represents the number that have a documented procedure and have been reviewed in the past twelve months. An all green column is good. Each section plans to review each procedure over the year ahead. Performance, Audit and Risk Committee 2017-11-02 12 of 110 Emergency Preparedness The ‘Health & Safety at Work Act 2015’ makes specific reference to developing and testing emergency responses for all work sites. In doing so, Environment Canterbury’s organisational resilience and recovery will improve, and we will be better informed on how to lower our overall risk profile. The emphasis over the medium term will be to test our preparedness. This table follows the same colour coding as the previous page. (Note: No emergency procedures have been exercised, and therefore no green area is showing). Performance, Audit and Risk Committee 2017-11-02 13 of 110 Analysis of Incidents These three graphs show the nature of Environment Canterbury’s incidents from January 2014 to present. 2017 is tracking down slightly on previous years, however the trend is erratic and any deeper insight is not possible. Transportation and environment continue to be the main event categories, however with the introduction of improved mitigations over the past six months the outcome has moved towards ‘insignificant’- down from injuries of greater impact. Since the last governance report there have been no significant incidents to note. Minor incidents included two minor first aid injuries and one minor transportation incident. Our response was effective in preventing further escalation. Steps are being taken to reinforce our existing mitigations. Performance, Audit and Risk Committee 2017-11-02 14 of 110 Section Health and Safety Plans The graph below shows that each section is developing a Health & Safety plan, progress is shown in green. There is currently a lag time in the data, and a number of section’s plans have progressed further than is indicated below. Performance, Audit and Risk Committee 2017-11-02 5.
Recommended publications
  • 21 July 2014 Good Evening Everyone and Welcome: for Those of You Not
    21 July 2014 Good evening everyone and welcome: I am also pleased to take the opportunity to welcome the following special guests: Nelia Herskink and Joseph Thomas from Development West Coast. Scott & Robin Yates, Jeff Blackburn and John Blakey (Auckland) Christchurch City Councillors – Paul Lonsdale and Jimmy Chen New CEO of the CCC – Dr Karleen Edwards Deputy Mayor of Selwyn District Council – Sarah Walters Mayor of Waimakariri David Ayers and his wife Marilyn Chair of ECan – Dame Margaret Bazley Very warm welcome to Rex Williams (CMA Past President) and now a Commissioner of ECan – Last but certainly not least CDC CEO – Tom Hooper I would like to take the opportunity to say a special thank you to BNZ – as the sponsors of the evening, but also for the sponsorship and support here and in Auckland giving us use of the BNZ Partners buildings for our regular monthly Executive and Council meetings. For those of you not familiar with the history of the NZMEA I want to take a few moments to describe a little of our history, who its members are and what it does. August 12, 1879, (nearly 135 years ago) the Association for the Fostering and Encouragement of Native Industries and Productions was formed. A few weeks later on September 3, 1879, adopted rules and elected officers to launch the Industrial Association of Canterbury. 47 years later on November 24 1926, changed name to CMA. On 22nd December 1975 the Mancan Foundation was created. Just seven years ago on 9 August 2007 the NZEF and CMA merged to form NZMEA.
    [Show full text]
  • Councilmark™ Prospectus – Year 3
    WE ARE. CouncilMARK™ Prospectus – Year 3 March 2019 councilmark.co.nz < CouncilMARK™ rewards robust decision-making, promotes a more inclusive council culture, improved delivery of essential services and better communication and engagement. > Toby Stevenson Chair, Independent Assessment Board CouncilMARK™ 1> Foreword – our promise p2 2> The programme p6 3> CouncilMARK™ governance p13 4> Registration of interest p17 5> Appendix p20 CouncilMARK™ local government excellence programme 1 1> 2 CouncilMARK™ Thank you for reading the CouncilMARK™ local government excellence programme prospectus for 2019. This initiative is now in its third year and is building on a new era of local government sector performance designed to improve delivery of core infrastructure and services, and deliver value to our communities. Drivers for change < The CouncilMARK™ Perceptions of low performance and reputation identified in the 2015 New Zealand Local Government Survey undermine excellence programme confidence in councils. This showed there is low awareness of the wide range of services that councils deliver, and subsequently, provides guidance on where these services tend to be undervalued. The sector needs to councils should focus, and act across the board to provide better services and value to communities, and make them more aware of what the council how to ensure customer does for them. experience is accounted for in Excellent performance from councils means leadership and innovation to support communities and to contribute locally, all council decision-making
    [Show full text]
  • Canterbury Museum Trust Board, Christchurch, New Zealand
    CANTERBURY MUSEUM TRUST BOARD, CHRISTCHURCH, NEW ZEALAND Notice is given of a meeting of the Canterbury Museum Trust Board to be held at 2.00 pm on Monday 11 May 2020 via Zoom videoconferencing AGENDA Agenda number Page number at top right bottom right 1 WELCOME 2 APOLOGIES Annette Harris 3 CONFLICTS OF INTEREST & UPDATES OF MEMBERS’ INTERESTS (Attached p 1) 4 CORRESPONDENCE 4.1 Letter of appointment from Te Rūnanga o Ngāi Tahu dated 14 April 2020 (Attached p 3) 4.2 Email regarding extension of appointment from Christchurch City Council dated 8 April 2020 (Attached p 5) 4.3 Email exchange with the Office of the Auditor General from 20 February – 1 (Attached p 7) April 2020 4.4 Proposal by Grant Thornton received 2 April 2020 (Attached p 11) 4.5 Reply by the Museum dated 17 April 2020 (Attached p 17) 4.6 Chair to provide verbal report 5 HEALTH & SAFETY 5.1 Report by Neil Phillips, Acting Public Engagement Manager dated 1 May (Attached p 19) 2020, on Health & Safety for March and April 2020 6 CONFIRMATION OF MINUTES OF PREVIOUS MEETING 6.1 Meeting held on Monday 9 March 2020 (Attached p 23) 6.2 Email/resolution closure of Museum to the public on Saturday 21 March 2020 6.3 Matters arising 7 COMMITTEE MEMBERSHIP 7.1 Report by David Ayers, Chairperson, dated 30 April 2020, on Canterbury (Attached p 29) Museum Trust Board Committee Membership 8 QUARTERLY REPORT 8.1 Quarterly Report for January – March 2020 (Attached p 41) 9 ANNUAL PLAN 9.1 Report by Nigel Tecofsky, Finance and Services Manager, dated 4 May 2020 (Attached p 51) on draft Annual Plan 2020-21 submissions 10 FINANCE 10.1 Accounts for Payment for February and March 2020 To be tabled 11 INVESTMENT COMMITTEE 11.1 Draft unconfirmed minutes of the investment committee meeting held on To be tabled Thursday 7 May 2020 PUBLIC EXCLUDED SECTION Resolution to exclude the public I move that the public be excluded from the following parts of the proceedings of this meeting.
    [Show full text]
  • CREATING EMPLOYMENT for YOUNG PEOPLE in YOUR COMMUNITY
    CREATING EMPLOYMENT for YOUNG PEOPLE in YOUR COMMUNITY Ideas and solutions from The Mayors Taskforce for Jobs “It is terrific to see such varied projects coming out of the Mayors Taskforce for Jobs. We know that there is a wealth of opportunities for young people in their own communities and these examples show that. Every young person who feels optimistic about their community will add value and wealth to the region. This is a Best Practice guide, which not only tells about the projects but also gives you the key factors for success. I hope it will be widely used and the examples copied, changed and developed in communities throughout the country”. Garry Moore Chair - Mayors Taskforce for Jobs Mayor of Christchurch ACKNOWLEDGMENTS A most sincere thank you to everyone who so willingly shared with us information about their various projects and the ways in which these are helping to foster greater community spirit and a coming together of disparate skills. Such cooperation gives cause for optimism – a hope that collaboration will foster the untapped talent of young people and help towards creating a sustainable employment environment for the future. Also thanks to the Mayors Taskforce for Jobs partners, particularly Work & Income, Community Employment Group and the Employment Catalyst Fund who have assisted with funding for many of the projects. Jan Francis (Executive Officer, Mayors Taskforce for Jobs) 1 Prime Minister Helen Clark and senior Ministers with Mayors at the signing of the Memorandum of Understanding between the Government of New Zealand and the Mayors Taskforce for Jobs, 2nd October 2002.
    [Show full text]
  • Annual Review of the Greater Christchurch Regeneration Act 2016
    Annual Review of the Greater Christchurch Regeneration Act 2016 Reviewer: Geoff Dangerfield August 2017 Background 1.1 Section 150 of the Greater Christchurch Regeneration Act 2016 specifies that the Minister must commission an annual review of the operation and effectiveness of the Act within 12 months of the commencement of the Act and every 12 months after that, and a report must be prepared for the Minister on that review. Terms of reference 2.1 The purpose of this Review, as set out in the Terms of Reference provided by the Department of the Prime Minister and Cabinet, is to provide advice that: a) Gives the Minister, the House of Representatives and the public assurance regarding the operation and effectiveness of the Act; and b) Identifies opportunities for improving the legislation. 2.2 The purpose of the Review is not just to focus on where the legislation or its operation are defective, but also to identify where the legislation has achieved its policy objectives. 2.3 The specific objectives for this review are to: a) Identify and recommend any changes to the Act that will improve the Act’s overall operation and effectiveness; b) Undertake a review of the objectives, functions and powers related to Regenerate Christchurch and identify and recommend any changes to improve its operation and effectiveness in achieving its purpose; and c) Undertake a review of the checks and balances on the various powers provided to the Minister and the chief executives of the Department of the Prime Minister and Cabinet and Land Information New Zealand. 2.4 The terms of reference record that it is not the purpose of the Review to reconsider earthquake recovery or regeneration policy nor generic earthquake or emergency legislation.
    [Show full text]
  • December2015
    December 2015 Foreword Mayors are an important part of New Zealand’s democratic As part of our programme to enhance the capacity of our councils tradition. They are the most visible face of our local councils, the and increase knowledge of good governance practice LGNZ person who speaks on behalf of our communities and the leader undertook a survey of all mayors to find out whether or not they who we look to when tragedy strikes. They are an essential were being used and how mayors felt about them. We were feature of our community and civic life. pleased with the response to our survey and as the paper shows some mayors have made extensive use of the new powers. The role of mayors has changed very little over the last 100 years however, with the changes to the Local Government Act in 2014 This report is an analysis of the survey responses. Findings will be Parliament has, for the first time, set out the role of mayors in incorporated into our post-election guidance for new mayors and legislation. Section 41A of the LGA 2002 now recognises the role forwarded to the Government so that the legislation can be fine of mayors as that of leading communities, leading organisations tuned in the future if necessary. The survey reinforces our desire and leading their councils’ policy, planning and budgeting to ensure that future policy is based on good research and processes. The legislation has also given mayors the ability, should evaluation. I trust that you will find the results interesting and they choose to use it, to appoint their deputies and committee helpful.
    [Show full text]
  • Minutes of Appreciation for Outgoing
    Acknowledgment of members who are not standing for re-election At its meeting on 9 August 2019, the Canterbury Mayoral Forum resolved to minute its appreciation to members who are not standing for re-election in the October 2019 local body elections: • Mayor Winston Gray, Kaikōura District • Mayor Winton Dalley, Hurunui District • Mayor David Ayers, Waimakariri District • Mayor Damon Odey, Timaru District • Steve Lowndes, Chair, Environment Canterbury. In expressing its appreciation to Steve Lowndes, the Forum also acknowledged the service of the late David Bedford, former Chair of Environment Canterbury, who was a member of the Forum from November 2016 until August 2017 when he stood down for health reasons. Minute of appreciation – Mayor Winston Gray The Canterbury Mayoral Forum acknowledges with thanks the contribution of Mayor Winston Gray to the Forum and to Canterbury since he became Mayor of Kaikōura District in 2010. Winston has championed the Canterbury Water Management Strategy in his district and was a member of the Kaikōura Zone Committee from its inception. Since the Mayoral Forum developed the Canterbury Regional Economic Development Strategy (CREDS) in 2015, Winston has led the Regional Tourism Strategy work programme. This culminated in 2018 with securing the agreement of all South Island Mayors and Chairs to work together, and with the Ministry of Business, Innovation and Employment, Tourism NZ, the Department of Conservation and the NZ Transport Agency on a South Island Destination Management Plan. Related projects have been development of ‘the Canterbury story’, a web-based calendar of major South Island events and support for applications by Canterbury councils to the Government’s Tourism Infrastructure Fund.
    [Show full text]
  • Strategy 2002-2003
    Strategy 2002-2003 (left to right) Sukhi Turner (Dunedin), Chris Lux (Thames-Coromandel), Basil Morrison (Hauraki), Graeme Ramsey (Kaipara) and Pat O’Dea (Buller). goals By 2005, no young person under 25 years will be out of work or training in our communities. By 2009, all people in our communities will have the opportunity to be in work or training. critical issues objectives The ability to : • influence real job creation • to provide a national focus of • apply longer-term thinking to the leadership on the jobs issue employment issue through co-operation between Mayors concerned about • devise programmes which are employment issues in their effective in addressing the Maori and Pacific Island unemployment in communities mission our communities • to share best practice on what we • halt the decline of rural and can achieve on employment at working towards the local level regional communities the “zero waste” • to create local and national • advocate for the re-building the forums which address the “big of New Zealanders not-for-profit and community sector picture” of trends on the issues of • develop a more active partnership income and work between local and central • to link with imaginative private government sector initiatives that are • encourage government addressing unemployment organisations to be flexible in the way they allocate resources at a local level • access local funding for projects and initiatives we believe that Mayors, irrespective of their different political persuasions, can work together for this common purpose
    [Show full text]
  • Word Style Book
    Word Style Book ABOUT THIS MANUAL The Word Style Book has been prepared in the Hansard Office to function in conjunction with the 10th edition of the Concise Oxford Dictionary as the dictionary for that office, to be consulted in the preparation of the parliamentary debates for publication. It is a guide to how to treat words in the text of Hansard, and not a guide to precedents or setting up members’ names. The use of hyphens is being kept to a minimum, in line with COD practice as stated in the preface to the 10th edition. For guidance on how a word or expression is treated in Hansard, consult the Word Style Book before the COD. The treatment of words not covered in either reference text will need to be confirmed for inclusion in the Word Style Book updates, which are published regularly. USER GUIDE to the HANSARD WORD STYLE BOOK I ENTRIES IN WORD STYLE BOOK (WSB) accounts alphanumeric classifications animals chemicals and organic compounds cities, countries, geographical features, etc., if not in atlas or Wises compound words diseases drugs (generic) foreign words and phrases games indices Māori words (listed separately) measurements misused or misspelt words mottos and proverbs new words “non-words” that may be used (eg., bikkie) parliamentary terms and organisations, positions, etc. associated with Parliament plants qualifications religions statutory holidays taxes technical terms words that reflect a specifically NZ usage or spelling that differs from that in the COD II ENTRIES IN REFERENCE LIST airports, ports computer programs
    [Show full text]
  • Councilmark™ Prospectus
    WE ARE. CouncilMARK™ Prospectus 2019 - 2022 councilmark.co.nz < CouncilMARK™ rewards robust decision-making, promotes a more inclusive council culture, improved delivery of essential services and better communication and engagement. > Toby Stevenson Chair, Independent Assessment Board Contacts for further information For background information on the CouncilMARK™ Programme, For further information, please contact: please refer to the CouncilMARK™ website www.councilmark.co.nz. · Dan Henderson, CouncilMARK™ Programme Manager Email: [email protected], Telephone: 04 924 1200 CouncilMARK™ 1> Foreword – our promise p2 2> The programme p5 3> CouncilMARK™ governance p12 4> Registration of interest p16 5> CouncilMARK™ ratings p19 CouncilMARK™ local government excellence programme 1 1> 2 CouncilMARK™ Thank you for reading the CouncilMARK™ programme prospectus for 2019-22 Triennium. This initiative is now into its second triennium and is building on a new era of local government sector performance designed to improve delivery of core infrastructure and services, and deliver value to our communities. Drivers for change Programme driven by councils, for our Perceptions of low performance and reputation identified in communities the 2015 New Zealand Local Government Survey undermine The independent assessment undertaken by a team of confidence in councils. This showed there is low awareness of the independent assessors reflects the unique circumstances facing wide range of services that councils deliver, and subsequently, each council and its communities. Each participating council these services tend to be undervalued. The sector needs to then determines how it responds to the assessment results, act across the board to provide better services and value to including how it engages with its communities on the findings and communities, and make them more aware of what the council what matters locally, and the actions it chooses to take to deliver does for them.
    [Show full text]
  • Strategy 2005 2006
    STRATEGY 2005 ­ 2006 Mayor Tony Kokshoorn, Zane Smith ­ Young Entrepreneur and Alice Cardwell, Youth Development Coordinator, Grey District Young Persons Development Trust Northland Cadets, Far North District Council vision A youth guarantee — that all young people under 25 years be in paid work, in training or education, or in useful activities in our communities. A job guarantee — that all adults who are long­term unemployed (registered for more than 12 months) have the opportunity and be encouraged to be in paid work, in training or education, or in useful activities in our communities. objectives strategies • to provide a national focus of • engage all members in the goals leadership on the jobs issue and actions to achieve local through co­operation between leadership Mayors concerned about • share best practice widely employment issues in their mission communities • advocate privately with government on issues that impact on youth • to share best practice on what we employment can achieve on employment at working towards the local level the “zero waste” • advocate for youth and job guarantees • to create local and national of New Zealanders forums which address the “big • drive relationships with government picture” of trends on the issues of agencies income and work • work with imaginative private • to link with imaginative private sector initiatives sector initiatives that are • develop mechanisms to encourage addressing unemployment participation of young people with the Taskforce • maintain a monitoring framework that measures
    [Show full text]
  • Grey District Readiness for a Major Catastrophic Event Grey District Council
    Grey District Readiness for a Major Catastrophic Event Grey District Council August 2012 IMPORTANT NOTES Civil Defence and Emergency Management Act 2002 The Civil Defence and Emergency Management Act 2002, Section 7, allows a precautionary approach in managing risks: “All persons exercising functions in relation to the development and implementation of civil defence emergency management plans under this Act may be cautious in managing risks even if there is scientific and technical uncertainty about those risks." This approach has been adopted in preparing this document. Acknowledgements Preparation of this document would have been made all the harder without information from certain individuals who have been a part of the response and recovery effort in the Greater Christchurch area. We would like to thank the following people for providing their time to talk with us about the recovery effort in Canterbury and Christchurch. Ruth Dyson, Labour MP for Port Hill Electorate; . Don Elder, Chief Executive of Solid Energy New Zealand. Don also is spokesperson of the Canterbury Business Leaders Group (CBLG); . Simon Markham, Earthquake Recovery Manager for Waimakariri District Council; . Neville Reilly, Canterbury CDEM Controller, . Chrissie Williams, past City Councillor, . Charlotte Brown who after the earthquakes worked on waste management issues in the City while at the same time undertaking a PhD thesis on disaster waste management at the University of Canterbury; and . Peter Townsend, Chief Executive of the Canterbury Employers’ Chamber of Commerce. The information and thoughts from these meetings form the basis of the aspects of recovery identified in this report: Disclaimer The information collected and presented in this report and accompanying documents by the Consultants and supplied to Grey District Council is accurate to the best of the knowledge and belief of the Consultants acting on behalf of Grey District Council.
    [Show full text]