Annual Report 2016 •

• National Blood Service Zimbabwe • Annual Report 2016 • Contents Notice of National AGM 2 Core Values 6 Quality Policy 6 Chairman’s statement 7 Corporate Governance at National Blood Service Zimbabwe 9 CEO Review of Operations 10 Operational Highlights 12 Projects 13 AGMs 17 Strategic Partnerships / Activities 20 Testimonial 29 Financials 31 1 • National Blood Service Zimbabwe • Annual Report 2016 • NOTICE OF NATIONAL AGM Notice is hereby given that the 27th National Annual General Meeting of Members of National Blood Service Zimbabwe will be held on Friday 19 May 2017, at the National Blood Service Zimbabwe Headquarters, 53 Mazowe Street North Harare at 18:00 hrs to transact the following business: ORDINARY BUSINESS 1. Notice convening the meeting 2. To confirm Minutes of the 26th Annual General Meeting held on Friday 30 September 2016 3. Matters Arising from the Minutes of the 26th Annual General Meeting 4. Chairman’s Report 5. To adopt the Financial Statements and Auditor’s Report for the financial year ended 31 Decem- ber 2016. 6. Directorate (i) To note the retirement of Mr. Tarirai Chadebah and Mrs. Mary Nyagumbo as Non-Executive Directors with effect 31 August 2016. (ii) To note that in terms of Article 18 of the Articles of Association, the appointment of Dr. Stanford Nyashayashe Marangwanda and Mr. Sydney Makarawo as Non-Executive Directors. 7. To approve Directors fees paid during the financial year ended 31 December 2016. 8. To confirm the re-appointment of BDO (Zimbabwe) as external auditors for the ensuing year and to authorise Directors to fix their remuneration. SPECIAL BUSINESS 9. To consider and approve amendments to the National Blood Service Zimbabwe Memorandum and Articles of Association 10. Any other business 2 • National Blood Service Zimbabwe • Annual Report 2016 • CORPORATE INFORMATION Registered Office Mazowe Street North Avondale HARARE Auditors BDO Zimbabwe Chartered Accountants Kudenga House 3 Baines Avenue HARARE Main Bankers Barclays Bank of Zimbabwe Limited Birmingham Branch Southerton HARARE CBZ Bank Limited Selous Branch 7 Selous Avenue HARARE Lawyers Dube, Manikai and Hwacha Legal Practitioners Sixth Floor, Goldbridge Cnr Sam Nujoma Street/Robert Mugabe Road Eastgate Complex HARARE 3 • National Blood Service Zimbabwe • Annual Report 2016 • DIRECTORATE AND MANAGEMENT Chairman Retired Justice L.G. Smith Vice Chairman E. Mugamu NBSZ CEO Ministry of Health & Ministry of Health & Vice Chairman (Retired Co-Opted Member Ms L. Marowa Child Care Child Care from Board) Professor A. Mandisodza L. Mabandi S. Makarawo T. Chadebah Mutare Branch Zimbabwe Red Cross Masvingo Branch Committee Gweru Branch (Retired from Board) Mutare Branch Committee Committee Chairman E. Mlambo D. Tandiri Committee Chairman M. Nyagumbo Engineer J. Njunga N. Mlauzi Board Secretary Bulawayo Branch Committee Bulawayo Branch NBSZ Medical Director R. Ganga-Raju Committee Chairman Dr J. C. Emmanuel (NBSZ Finance Manager) S. Bulle R. Chikwereti 4 • National Blood Service Zimbabwe • Annual Report 2016 • Audit & Finance Committee Name Title/ position E. Mugamu Committee Chairperson L. Mabandi Committee Member S. Bulle Committee Member R. Ganga –Raju Committee Member L. Marowa NBSZ CEO R. Chikwereti NBSZ Finance Manager Dr. J Emmanuel NBSZ Medical Director Human Resources & Remuneration Committee Name Title/ position D. Tandiri Committee Chairperson N. Mlauzi Committee Member Engineer J Njunga Committee Member L. Marowa NBSZ CEO B. Mukwada NBSZ Human Resources & Adminstration Manager T. Chadebah Committee Member (Retired 31/08/16) M. Nyagumbo Committe Member (Retired 31/08/16) Executive Management Chief Executive Ofﬁcer Ms Lucy Marowa 1. 2. Medical Director- Dr Jean C. Emmanuel 3. Bulawayo Branch Manager - Mr. Nashford M Muchineuta 4. Finance and Administration Manager – Mr. Rhadi Chikwereti Medical Director 5. Laboratory Services Manager – Mr. George Mavunganidze Dr Jean C. Emmanuel 6. Safety, Health, Environment & Quality Manager – Mr. Chancellor Kafere 7. Planning, Information & Research Manager – Mr. Tonderai Mapako 8. Public Affairs Manager – Miss Esther Massundah 9. Medical Services Manager –Sr. Judith Parirewa 10. Human Resources and Administration Manager – Mr. Blessing Mukwada Planning, Information & Bulawayo Branch Manager Judith Parirewa Public Affairs Manager Mr. Nashford M Muchineuta Research Manager Tonderai Mapako Medical Services Manager Miss Esther Massundah Human Resources & Laboratory Services Safety, Health, Environment Finance Manager Manager Administration Manager Radhi Chikwereti & Quality Manager Blessing Mukwada George Mavinganidze Chancellor Kafere 5 • National Blood Service Zimbabwe • Annual Report 2016 • VISION, MISSION & CORE VALUES OUR TAG LINE EMPATHY We are ready and willing to give of ourselves with an open heart and mind promoting compassion in the OUR VISION feelings and thoughts of others and To be an innovative, effective and efficient Blood use the insights available from this Service that meets national requirements and relationship in a constructive manner international standards. to assist ourselves and others to grow and mature. OUR MISSION We help save lives through provision of safe EXCELLENCE blood products and services that meet customer We put forth our personal and pro- expectations. fessional best, providing the highest PROFESSIONALISM quality of service and fully commit We manage ourselves with dignity ourselves to continuous improvement, and an awareness of the impact of seeking to set the recognized perfor- our behaviour on others at all times mance standards within our industry. while demonstrating effectiveness and efficiency in all our interactions. TEAM WORK We participate fully as team mem- INTEGRITY bers, empowering each other by We are each personally accountable sharing knowledge and leveraging for the highest standards of behavior, skills with cooperation and open including honesty and fairness in all communication in fulfilling our vision aspects of our work. We will consist- and purpose and to serving our cli- ently treat customers and company re- ents effectively. sources with the respect they deserve QUALITY POLICY National Blood Service Zimbabwe (NBSZ) is committed to saving lives through innovative and effective provision of safe blood and blood products that meet customer expectations and comply with national and international standards. In order to realize this commitment, NBSZ shall undertake to achieve the following goals: - • Implement and continually improve a Quality Management System (QMS) based on ISO 9001:2008 • Establish and review quality objectives, which are related to this policy. • Promote the development of human capital. • Increase accessibility and consistency of safe blood products. • Enhance marketing; branding; blood donor and customer service. • Enhance financial management and funding mix. • Increase organizational effectiveness, performance and promote research. This quality policy, objectives and the QMS as a whole shall be reviewed continually in response to changes in our operational environments. 6 • National Blood Service Zimbabwe • Annual Report 2016 • CHAIRMAN’S STATEMENT Zimbabwe. During the year the Service managed to collect 64890 units of blood for distribution. The surge in blood collections resulted in the significant improvement in the Service’s financial position for the year ended 31 December 2016. The operating revenue decresed by 5.5%, from Chairman $7,82 million in 2015 to $7,39 million in 2016. Retired Justice L.G. Smith Donations accounted for 7% of revenue in 2015 as compared to 12% in the prior year. National Aids Introduction Council (NAC) remains the major donor for the Fellow members, on behalf of the Board of supply of first line test kits. The Service recorded a Directors, I am pleased to present Annual Report surplus of $621,444 which showed a decrease of and results for National Blood Service Zimbabwe 44% as compared to last year. The decrease was (NBSZ) for the year ended 31 December 2016. mainly due to funding constrains and reduction of fees for blood and blood products to improve The operating environment affordability by patients. The Service is owed The operating environment was characterised $2,016,474 by Government and Private Health by liquidity challenges, foreign currency Institutios. shortages and funding constraints. The regulatory environment also experienced some significant The Board and Governance changes with the introduction of bond notes Our governance framework plays an integral role pegged at par with the United States dollar. All in supporting the Service and helps us to deliver these factors affect the Service’s performance and on our strategy. We are committed to excellence its customers to varying degrees. Despite these in corporate governance, transparency and challenges, I am glad to inform you that the cost accountability. This is essential for the long-term containment strategies put in place by the Board performance and sustainability of the Service of Directors and the Executive Management are to protect the interests of blood donors and starting to bear fruits. During the year, user fees for stakeholders. The Branch Committees met four blood products were reduced from $165 to $120 times during the year to assist the NBSZ Board in for private and from $135 to $100 for Government carrying out its mandate. Health Institutions. The Service is in the process of revising the The Parliamentary Portfolio Committee on Health Memorundum and Articles of Association as visited the blood

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