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What's Your Superpower ExpertInsights@IBV What’s your superpower? AI redefines what is possible IBM Institute for Business Value 2 What’s your superpower? From fiction to fact Most people probably think of superheroes as fictional characters who can fly, become invisible or otherwise defy the laws of physics. Although superheroes remain hard to come by in real life, organizations are starting to enable some real types of “superpowers.” No longer relegated to pithy t-shirt text, as in “I’m a teacher — that’s my superpower,” artificial intelligence (AI) can help employees exceed their prior capabilities. Because AI can ingest and curate massive amounts of data to augment performance, and generate better insights and actions, it has the potential to change how people work and live. Superpowers may no longer be completely fictional, thanks to AI. 3 Superheroes among us Innovative employees are integrating data Consider doctors who, given many competing Who are these new scientist-like capabilities with their own skills pressures, typically are only able to read medical superheroes? They are in more professions and occupations than ever. journals a few hours each month. Some hospitals In fact, over time, these capabilities will be are now distributing AI-enabled capabilities doctors, financial advisors, increasingly available and may become key through the cloud, so doctors can potentially supply chain managers, performance differentiators that drive the way access and apply new insights, validated retailers, cybersecurity companies and workers compete. procedures and medical innovations the moment they are shared. analysts and innumerable In that sense, AI can help employees become “superheroes.” Unlike humans who can easily Similarly, consider how a physician at a huge other professionals. become overwhelmed with complexity and data, urban medical center currently has much more AI does not. It helps people understand and access to information than a small-town doctor, analyze a combination of internal, external, or a physician in a less-developed country. By structured and unstructured data. synthesizing and distributing global insights, AI can help equalize information disparities among Who are these new superheroes? They are medical professionals around the globe. doctors, financial advisors, supply chain managers, retailers, cybersecurity analysts and innumerable This augmentation of capabilities can give such other professionals. They are using AI to make technology-enabled superpowers to employees, the impossible possible by augmenting and which allows them to reinvent themselves in a expanding human capabilities. sense. Indeed, AI can increase the consistency and quality of information, which could change what was recently considered exceptional performance into expected, everyday performance. 4 What’s your superpower? Jobs, jobs, jobs Although it does not literally A 2017 survey of 1,850 business leaders on For a product manager, using AI to collect, analyze defy scientific principles, the state of work showed that by the year 2020, and act on massive amounts of data can result 86 percent of companies say they will require in forecasts that exceed 99 percent accuracy.3 AI can indeed make the intelligent automation to keep up with the pace As recently as ten years ago, the marketing impossible possible. of work.1 What impact is automation having on profession was often relegated to an “art,” but jobs — especially skilled jobs? Although jobs in now with advancements in gleaning insights from some industries may change, history tells us that big data, it is already deep into its transformation advances in technology are strongly associated by embracing statistics and science. with significant job gains. Planners can forecast with much greater In the United States, for example, between confidence and accuracy when they can use AI 2001 and 2015, despite the global financial crisis, to foresee the impact of competition and access a net growth of 11.5 million jobs was realized much more available behavioral and market data. because of a strong shift toward knowledge- For lawyers, judges, notaries, accountants and based industries.2 If history is any guide, AI will other similar professions, the work balance will likely change most jobs and have a powerful and dramatically shift from fact-finding to reasoning, growing positive effect on human performance. deep learning and human interactions. Although it does not literally defy scientific Today, cybersecurity analysts must cope with principles, AI can indeed make the impossible 400,000 new forms of malware and 200,000 possible. Opportunities are manifold to help security events every day.4 With AI, security employees perform like superheroes. professionals can access countless conclusions from a multitude of security analyses in real time and identify relevant insights that might help. 5 Defying physics Tough challenge, big rewards Traditional spans of control may grow for many Decades ago, driving a car was a highly The first time comic book hero Superman jobs, while self-sufficiency and self-direction can specialized skill. But as cars became wide- learned to fly was probably a scary experience. In offer greatly expanded responsibilities and more spread and easier to operate, driving became honing their own AI superpowers, employees will job satisfaction. This change has vast conse- less specialized. Each driver became responsible have to learn new skills and become comfortable quences for what and how leaders lead and for learning new features, new rules and traffic with them over time. People will marry digital managers manage. In many cases, digital regulations, and adapted as much as necessary know-how and insights with analog human tacit natives are likely to lead the way. to continue enjoying the benefits of cars. As we enter an era dominated by driverless cars, driving knowledge, empathy and creativity. Integrating Managing the transition these abilities is essential to help employees efficiency is expected to improve dramatically. Taking advantage of technology-enabled realize new skills and higher caliber performance. Learning can be networked. For example, when superpowers will require organizations to there is a new road, detour or law, for example, an For organizations as a whole, “new learning” change how they are structured and operate. entire fleet can be upgraded at once, as opposed is the mantra. As people gain instant access Strategy, skills and habits will need to change, to individual drivers who must find out about such to relevant expertise and experience, traditional and the demand for data science expertise changes through their individual experiences or knowledge barriers and hierarchies will diminish. will increase to enable data sharing across disparate information sources. Skills that were not previously relevant or ecosystems. The transition will be challenging discovered will become crucial to taking full for many employees. advantage of AI capabilities. Organizations and processes will need to adapt as change accelerates. 6 What’s your superpower? Getting started Today, when a new skill is needed, each individual • Change processes and train staff. Think must invest the time required to develop expertise. through the direct impact of this first initiative In a world of AI, every person in an entire organi- and how it may relate to subsequent efforts. zation has the potential to excel in his or her Create a center of competency to start building profession because what is learned by one person awareness and skills to support AI strategies remains continually available to all. And once and technologies. learning has taken place and employees • Measure outcomes. Create an objective experience their own superpowers, ideally milestone scorecard to measure success. they will feel more confident each time they “fly.” Consider leveraging the experience of experts, For businesses, becoming part of the “AI era” especially those who have helped other does not have to be daunting. Here are a few industries and professions achieve success simple steps to help you begin. and understand AI measurements.5 • Start now. Use design thinking to select a New ideas and value are being created at an starting point where AI can play a role. Define unprecedented rate. AI systems are best thought value by building a use case and identifying the of as aids that strengthen human capabilities. desired business outcomes. Articulate external Over time, AI systems can allow employees to impacts to customers or user experiences. do more of what they like to do, and become better at what they do continuously — at speeds and volumes previously inconceivable. How will you help your employees to unlock more value with AI? How will you help them become superheroes? 7 Notes and sources Experts on this topic 1 “Today’s State of Work: At the Breaking Point.” 4 Corbin, Jason. “Bringing the Power of Watson Jesus Mantas ServiceNow. 2017 https://www.servicenow. and Cognitive Computing to the Security com/content/dam/servicenow/documents/ Operations Center.” Security Intelligence. Managing Partner and General Manager, whitepapers/sn-state-of-work-report-2017.pdf February 13, 2017. https://securityintelligence. Business Consulting com/bringing-the-power-of-watson-and- IBM Global Business Services 2 “Chart Book: The Legacy of the Great [email protected] cognitive-into-the-security-operations-center/ Recession.” Center on Budget and Policy https://www.linkedin.com/in/jmantas/ Priorities. October 16, 2017.
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