Temporary Construction and Customer Experience Requirements for GO Facilities
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Temporary Construction and Customer Experience Requirements for GO Facilities MX-STS-STD-001 Revision 000 Date: 10/06/2020 Temporary Construction and Customer Experience Requirements for GO Facilities MX-STS-STD-001 Publication Date: October 2020 COPYRIGHT © 2020 Metrolinx, an Agency of the Government of Ontario The contents of this publication may be used solely as required for services performed on behalf of Metrolinx or for and during preparing a response to a Metrolinx procurement request. Otherwise, this publication or any part thereof shall not be reproduced, re- distributed, stored in an electronic database or transmitted in any form by any means, electronic, photocopying or otherwise, without written permission of the copyright holder. In no event shall this publication or any part thereof be sold or used for commercial purposes. The information contained herein or otherwise provided or made available ancillary hereto is provided “as is” without warranty or guarantee of any kind as to accuracy, completeness, fitness for use, purpose, non-infringement of third party rights or any other warranty, express or implied. Metrolinx is not responsible and has no liability for any damages, losses, expenses or claims arising or purporting to arise from use of or reliance on the information contained herein. Page i Preface The purpose of the Temporary Construction and Customer Experience Requirements is to ensure that a holistic approach is taken to coordinate and mitigate for customer, operational, access and infrastructure impacts at GO Facilities. These requirements are to be followed when planning, designing, constructing and maintaining within an in-service GO Facility in order to uphold operational integrity and Metrolinx customer service principles. Compliance with these requirements will ensure that Work performed provides seamless integration within the operational site while maintaining Customer Satisfaction (CSAT) and to support the goals of the GO Rail Station Access Plan Hierarchy of Access during construction. The applicability of the requirements of this standard will be determined by Metrolinx, based on project delivery model, scope and the specific requirements of the contract documents. The Temporary Construction and Customer Experience Requirements is available for external users to download via the Metrolinx public download site at http://www.gosite.ca/engineering_public/ Suggestions for revision or improvements can be sent to Metrolinx Station Services, Attention: Senior Manager of Station Construction and Commissioning who shall introduce the proposed changes to Metrolinx Station Services. The Senior Manager of Station Construction and Commissioning ultimately authorizes the changes. A description of the proposed change shall be included along with information on the background of the application and any other useful rationale or justification. Proposals for revisions or improvements shall also include your name, company affiliation (if applicable), e-mail address, and phone number. October 2020 Page ii Contents: Preface ................................................................................................................................................. ii 1. Scope ............................................................................................................................................1 1.1 Overview ...................................................................................................................................................... 1 1.2 Purpose ........................................................................................................................................................ 1 1.3 Core principles ........................................................................................................................................... 1 2. Definitions, interpretation, codes and standards ...................................................................4 2.1 Definitions .................................................................................................................................................... 4 2.2 Abbreviations ........................................................................................................................................... 13 2.3 Interpretation ........................................................................................................................................... 15 2.4 Codes, standards and reference documents .................................................................................. 16 3. Work planning and submittals ............................................................................................... 18 3.1 General ...................................................................................................................................................... 18 3.2 Customer Experience Management Plan ........................................................................................ 18 3.3 Communication and Resource Plan .................................................................................................. 19 3.4 Wayfinding and Signage Plan ............................................................................................................. 23 3.5 Emergency Safety Plan .......................................................................................................................... 24 3.6 Investigative Work Staging Plans ........................................................................................................ 24 3.7 Construction Staging Plans .................................................................................................................. 25 3.8 Passenger Flow Modelling Report ..................................................................................................... 26 3.9 Power Shutdown Plan ............................................................................................................................ 27 3.10 Arc Flash Study ........................................................................................................................................ 27 3.11 Maintenance Plan ................................................................................................................................... 28 4. Temporary Metrolinx Infrastructure ...................................................................................... 30 4.1 General ...................................................................................................................................................... 30 4.2 Temporary fencing and hoarding ...................................................................................................... 30 4.3 Temporary Wayfinding and Signage ................................................................................................ 33 4.4 Temporary walkways and paths ......................................................................................................... 33 4.5 Temporary Bus Loop, Pick-Up and Drop-Off and Parking Lot .................................................... 34 4.6 Temporary Rail Platform restrictions .................................................................................................. 35 Page iii 4.7 Temporary Rail Platform ........................................................................................................................ 36 4.8 Temporary Mini-Platform ...................................................................................................................... 36 4.9 Temporary maintenance track crossing ............................................................................................ 38 4.10 Temporary ticket booth ........................................................................................................................ 38 4.11 Temporary washroom ........................................................................................................................... 40 4.12 Temporary Life Safety Equipment and identification Signage .................................................... 42 4.13 Temporary back-up ancillary services ............................................................................................... 42 4.14 Temporary Electrical Systems .............................................................................................................. 42 5. Other Site requirements ......................................................................................................... 46 5.1 Equipment and materials storage ...................................................................................................... 46 5.2 Demolition, disposal and salvaging of assets .................................................................................. 46 5.3 Protection of Existing Systems ............................................................................................................. 47 5.4 Environmental impacts due to Construction Activities .................................................................. 48 5.5 Nuisance alarms ...................................................................................................................................... 49 5.6 Asset Inspection and Maintenance Services .................................................................................... 49 5.7 Cleaning Services ..................................................................................................................................