Torque Specs „.4 Accompany Each Entry
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FaO 1989 Presenting.,. 1989-YearOfThe Customer The MGB Body ShellAtMoss Moss Motors Is pleased to announce the official American launch of brand new MGB Body Shells. British Motor Heritage Is planning a grand unveiling during a two week multi- event cross country tour. They will be air freighting a complete brand new bodyshell and a totallyrebuilt and rebodled 1973 MGB roadster to New York. With body shell in tow behind a Winnebago the "new" MGBwill be driven to a number ofevents, cumulating with an open house and MGMarque Dayat our Goleta facility. Traveling with the British Motor Heritage support team will be Peter Mitchell. Managing Director, and David Bishop, who spearheaded this project from thestart.Representativesofmajor motoring (Continuedon page 4C.) 5th Annual We're proud to name 1989 as TheYear of Our move towards direct order entry is looking for Moss decals on your car (and the Customer. In the last twelve months progressing quite well as we go to press. As awarding prizes to some of you) as well as we've found a number of new ways to make you may remember from our Summer 1989 handing out various promotional items and Photo Contest your contact with Moss Motors more enjoy Moss Motoring, our sales staff was just be letting you know about special discounts. As many of you may remember, we re ableandefficient.Theresults of ourFall 1988 ginning the transition between manual en All In all. we'vemademanyimportantand ceived so many great photos during last newsletter survey outlined your percep try to computer entry. Ifyou've ordered by necessarychangesto ouroperation in order year's contest that we needed two issues to tions of our strong points as well as pin telephonerecently, you may have been able to offer you the best possible service avail display just someof the winners. Hopefully, pointedminor problemareas.This has given to give your customer service number and able from any British car parts company in well receive even more great examples of us theabilityto correct theprocedures that have your salespersonknow yournameand thebusiness.We arestill strivingto improve British car photography this time around! you found troublesome or Ineffective, and mailing address. Or, perhaps you've called on ourserviceIn everypart of ourcompany, Whetheryou are shootingfor artisticspecial even Improve on the areas you've praised. to checkstockon a partyou neededdesper so you are sureto seemorepositfvechanges effects, highly detailed close-ups or Just Although we have grown into a fairly large ately and were able to find out its status in thefuture. Keeping ourBritishsportscars capturingthefun, you'll want to get Inon the business, we're very proud of the fact that Immediately. Ifyouorderoften,chancesare on the road Is just one part of Moss Motors. contest. we offer a personalized level of service such that you'll experience both manual and di We want our name to be synonymous with Here's your chance to make someof that as you might find in a smallcompany.Instead rect order entry by your sales person, de excellent service, a caring, interested staff photographyreally pay off.The Moss Motor of a vast, faceless and impersonal sales and pending upon thetime of dayorpersonyou and high quality spares. Please let us know ing Photo Contest Is open to amateur pho customerservicestaff, we really pushto give reach when you call. We are moving very how wearedoing. ^_ tographers who may submit up to three you Individual service. We take pride in fol steadily and carefully towards 100% direct entries each. Contest winners will receive lowing the restoration ofyour British sports entry. Our goal duringthistransferalperiod generousgift certificates,and everyonewho car- Ifyou have a problemwith a part, we will is to get your parts to you as quickly and enters will receive a S5.00 gift certificate go all out to solve it for you. efficiently as possible.We'restillironing out (one per entrant). As you may havenoticed in ourlast news- small problems and training our staff, as MOJA Update, Remember, the subjectis British carsand letter-we've added a toll-freecustomerserv well as tailoring our computer program to In our last edition we announced the activities related to them. This includes ice line for your convenience. Now, if you operate at the most efficient level. "MOJA's" In which we wished to recognize vintage races, rallies, shows, social gather havea question about a backorder, an order When we started our Guaranteed Next theeffortsputIn by theeditorialandproduc ings, restoration photos, Concours events you have placed, or an order you've already Day Delivery Program last year, we never tion staffs of the manyclub publications we and the vast array ofactivities enjoyed byall received,youcancall us on ourdollar! We've dreamed it would become so popular. know are out there. The response has been British car enthusiasts. also extended our customer service hours; There's probably a British sports car joke most encouraging, with applications from call anytime between 7:00 am and 5:00 pm, somewherehere,butwe'reseeingdozensof virtuallycoastto coast,from clubs largeand Monday through Friday. P.S.T. customers per day order by Next Day, des small. Please rememberthat you must sub After receiving several comments from perate to receive their parts immediately! mit your entries together with the form, customers who had occasionally reached a Fortunately. It's not just those who break which are available from the club support busy signal when calling on our toll-free down on the road that want this department at Moss Motors. We plan to order lines, wedecldedthat it was time to get service-we've found that there are some closethecompetitionon December31,1989, a separate receptionist for the sales depart repair calls, but also a great deal of last after which our panel of judges will an mentalone! Now, yourtoll-free salescallsare minute partsorders "Iforgot theseal for my nounce thewinningentries in thenext issue directly routed to the sales desk, while your windshield and it's getting installed tomor of your favorite British sports car newslet toll-free customer service calls, as well as row" and last minute Concours or show car ter! So if you haven't already done so, send local calls, go Into a completely separate additions (right up to theday of the event). for a Moss Journalism Awards entry blank There's plenty of time to get those spe switchboard. In order to more efficiently Our survey pointed out to us that more today! cialsshots, since the contest closes Decem handleyourcalls,we'veremodeledoursales than a third of our customers are active in ber 31,1989. Please send all entries to : offices and doubled the floor space. We've British sports car clubs. In that light, we've Moss Motors Photo Contest also added six more sales telephone lines, expanded and Improved our club support 400 Rutherford Street and are In the process of training additional program. You may have noticed our new In This Issue Goleta. CA 93117 staff. Thoseofyou with no time for the phone Moss Motoring club section (see page 6), 1. All entries must be received no later- will be glad to know that In addition to fast where we list and highlight club events all Letters 2 than midnight December 31, 1989. Please mall orderprocessing, we takefax orders 24 over the country. In this issue we've added Heritage Car I.D. Information 3 see paragraph 5 /or information that must hours a day (although they're entered the a brand new column by our club and event Tech Tips & Torque Specs „.4 accompany each entry. next morning). Hopefully, thesechangeswill coordinator. Ken Smith, where he will keep Fall Sale 4&4H 2. Each entrymust be the original unpub greatlyfacilitate yourparts orders!We know you up to date on club happenings from Club Events 6 lished work of the entrant. they'llcertainlyhelp to alleviateanyfrustra coast to coast! You will also see Moss club 3. Photos will be Judged on the basis of tionyou may have experienced during peak support staff at more British car days and Newl-The Club Scene 6 Continuedon page 7. order hours. special events than ever before. They'll be Classifieds - 8 MOSS MOTORING PAGE 1 IMgKiaQgggffi''• MomMotoring Is published by Mo« Motors, Ltd. To Err is Human... Editor: Laura Eltherington (Although we attempt perfection, some computer and de Although we make every effort to times, even with the best of intentions, mis liberately sabo insure the correctness of technical takes happen. Fortunately, we're able to taged my order. My articles. Moss Motors, Ltd. assumes no remedy our errors, as well as team from our brain was reeling liability for the accuracy, safety, or mistakes. In this case, a human error, com from the implica pounded with a computererror, made life hell legality of these contributions. All tions when I was tor a very good-natured customer -Ed) transferred back to technical material should be weighed Allow me to acquaint you with my tale of Sales. Speaking In against commonly accepted practice. woe and failure. Back In the dim reaches of disjointed sen Any opinions expressed in this my memory 1 ordered several parts from tences I reordered newsletter arethose of theauthors and your fine establishment, i received all but 223-310 Lucas do not necessarily reflect the opinions one. The missing part,the causeofmy heart FenderMirror. or policies of Moss Motors. ache, my nemesis, my Moriairy, Is: And then, on a Moss Motoring Is © 1989 Moss Motors, 223310 Lucas Fender Mirror bleak October day, Then, last month, 1 received a postcard withthewind blow Ltd.All rights reserved. MossMotoring Informing me that this innocent hunk of ing the leaves down the street and Intoevil Offices: 400 Rutherford St., Goleta, CA metal and glass was, fanfare please, finally looking piles in thegutter, It came.