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Deliverable D6 FAMS Trials Report: Testing and Evaluation

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Deliverable D6 FAMS Trials Report: Testing and Evaluation EUROPEAN COMMISSION INFORMATION SOCIETIES TECHNOLOGY (IST) PROGRAMME FAMS IST-2001-34347 FLEXIBLE AGENCY FOR COLLECTIVE, DEMAND RESPONSIVE MOBILITY SERVICES Deliverable D6 FAMS Trials Report: Testing and Evaluation Document Type: Deliverable Deliverable Number: D6 Deliverable Title: FAMS Trials Report: Testing and Evaluation Work Package WP5 Comparative Evaluation & Business Case Assessment Editor Pekka Eloranta, Mobisoft Dissemination Level Public Version 1.2 Circulation FAMS Consortium Commission Services Contractual date 29th July 2003 of Delivery Planned date 12thth November 2003 of Delivery Keywords Validation, Trial, Testing, Evaluation, Take-up Action, Telematics, Demand Responsive Transport Services, Multimodal, Public Transport DOCUMENT HISTORY Version Date Initials Revised Short description sections 0.1 31/07/03 PE, BM, All Structure of the Deliverable and the first draft AF, MB, established. NdV, CB 0.2 21/10/03 PE, BM, All Site inputs added, revised and shortened AF, MB, NdV, CB 1.0 29/10/03 PE All Deliverable shortened 1.1 03/11/03 JFM All UNEW comments 1.2 12/11/03 BM, JFM, 1, 4.1, 7.1 Minor revisions PE 2 Version number 1.2 Date 12th November 2003 Editors Pekka Eloranta Contributors to this report Giorgio Ambrosino, ATAF Claudia Binazzi, ATAF Marco Boero, Softeco Sismat Neri di Volo, ATAF Andrea Ferrari, SITA Jarno Kanninen, Mobisoft Brian Masson, Angus Transport Forum Brendan Finn, ETTS Jenny Mageean, UNEW 3 TABLE OF CONTENTS EXECUTIVE SUMMARY..................................................................................................6 1 INTRODUCTION ................................................................................................7 1.1 PRESENTATION OF THE FAMS PROJECT ..................................................................7 1.2 STRUCTURE OF THE FAMS PROJECT .......................................................................8 1.3 STRUCTURE OF DELIVERABLE D6 ...........................................................................8 2 DEMAND RESPONSIVE TRANSPORT AND THE FAMS CONCEPT ..........9 2.1 CHALLENGES ..........................................................................................................9 2.1.1 Challenges at the Angus Site...........................................................................9 2.1.2 Challenges at the Florence Site.....................................................................10 3 THE FAMS SITES AND TRIALS.....................................................................11 3.1 OVERVIEW OF THE FAMS SITES ...........................................................................11 3.2 CHARACTERISTICS OF THE ANGUS SITE .................................................................11 3.2.1 Geographical Location and Context .............................................................11 3.2.2 Service Characteristics.................................................................................16 3.3 CHARACTERISTICS OF THE FLORENCE SITE............................................................18 3.3.1 Geographical Location and Context .............................................................18 3.3.2 Service Characteristics.................................................................................21 4 TAKE-UP ACTIVITIES ....................................................................................27 4.1 TAKE-UP AT THE ANGUS SITE ...............................................................................27 4.2 TAKE-UP AT THE FLORENCE SITE ..........................................................................31 5 TRIAL OPERATION.........................................................................................34 5.1 TRIAL OPERATION AT THE ANGUS SITE.................................................................34 5.2 TRIAL OPERATION AT THE FLORENCE SITE ...........................................................37 6 FINDINGS ..........................................................................................................41 6.1 FINDINGS AT THE ANGUS SITE ..............................................................................41 6.1.1 New Services ................................................................................................41 6.1.2 Frequency ....................................................................................................42 6.1.3 Increase in Opportunities to Operate Service................................................42 6.1.4 Increase in Door-to-Door Services ...............................................................43 6.1.5 Increase in Service Operating Hours ............................................................43 6.1.6 Increase in Days of Operation ......................................................................43 6.1.7 Increase the Number of Destinations Reached by Integrated Services ...........43 6.1.8 Extent of Ability to Integrate with other Bus Services ....................................43 6.1.9 Extent of Ability to Integrate with Train Services ..........................................44 6.1.10 Access to Healthcare ....................................................................................44 6.1.11 Combined Information and Payment Services to Users .................................44 6.1.12 Development of New Service Concepts for DRT............................................45 6.1.13 New Technologies.........................................................................................45 6.1.14 Training .......................................................................................................45 6.2 FINDINGS AT THE FLORENCE SITE .........................................................................46 6.2.1 Adaptation of technology (period July – September 2003).............................47 6.2.2 Main results..................................................................................................48 7 CHALLENGES AND LESSONS LEARNED ...................................................51 7.1 LESSONS LEARNED IN ANGUS ...............................................................................51 7.1.1 External assistance for development of the customer proposition ..................51 7.1.2 Barriers to integration of public transport services .......................................51 7.1.3 Potential restrictive practices caused through existing policies .....................52 4 7.1.4 Changes required to the Business Processes .................................................53 7.1.5 Organisational change and barriers to change .............................................54 7.2 LESSONS LEARNED IN FLORENCE ..........................................................................56 7.2.1 Organisational changes and barriers to change/expand DRT........................58 8 CONCLUSIONS AND RECOMMENDATIONS..............................................60 8.1 CONCLUSIONS AND RECOMMENDATIONS FOR ANGUS ...........................................60 8.2 CONCLUSIONS AND RECOMMENDATIONS FOR FLORENCE......................................60 9 GLOSSARY........................................................................................................61 10 REFERENCES ...................................................................................................67 ANNEXES .........................................................................................................................68 5 EXECUTIVE SUMMARY The FAMS (IST-2001-34347) Trial Project was initiated under the EU Research and Technological Development programme Information Society Technologies (IST). The project aims to scale up the technologies, services and business models currently adopted in Demand Responsive Transport (DRT) and support the evolution from single DRT applications towards the concept of a Flexible Agency for Collective Demand Responsive Mobility Services. The FAMS work includes the following elements: · adaptation and scale-up of previously demonstrated DRT technologies and methods · deployment of the Flexible Agency concept in two EU sites (Angus in the UK and Florence in Italy) · implementation of trials at the sites · comparative assessment of technologies and organisational models · assistance to the users and suppliers in decision-making · collection of knowledge and best practice into a ‘Handbook and Best Practice Guide’ · market stimulation for IT and e-Business/e-Work products Two Collective Transport Operators/Agencies [Angus Transport Forum (ATF) (UK) and SITA (IT)] have implemented and tested the Flexible Agency concept. Two IT suppliers, Mobisoft Oy (FI) and Softeco Sismat (IT) have provided the required technology transfer by adapting solutions obtained in previous RTD projects. One public transport service operator, ATAF (IT), has provided the transfer of expertise about DRT operations and supported the implementation of best practices in community transport and DRT at end-user organisations. Two IT and Transport Consultancies, MemEx (IT) and ETTS (IE), have ensured the co- ordination of the technical trials and the Common Evaluation framework. The FAMS Take-up Action has three main strategic objectives: · To innovate the way DRT business and service models are implemented. · To build confidence for authorities and investors. · To lead to deployment of DRT concepts based on innovative Flexible Agencies. FAMS is based upon and adapts available results – technologies, processes and business models – from previous RTD activities/projects in two main areas: a) technologies, models
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