Annual Report and Accounts 2020
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Annual report and accounts 2020 Regulars | Reserves | Veterans | Families ssafa.org.uk CONTENTS A MESSAGE FROM OUR CHAIRMAN Welcome to our 2020 Annual Report and Accounts SSAFA is deeply proud of all members of the Armed Emergency Response Fund Appeal which raised over Forces community and is here for all those serving £250,000 to provide essential crisis grants to those (regulars and reserves), veterans and their families - most in need. 03 A message from our Chairman irrespective of service history, rank, regiment, gender, We launched our SSAFA@140 programme in 2019, with 04 SSAFA’s Governance Structure sexual orientation, ethnicity or religion. The support we the objective to focus on optimising our network to offer is diverse, because our Forces family is diverse too. 05 SSAFA Committees ensure sustainability and being able to provide a timely Through our range of complementary services, and and quality assured service for the next decade and 06 Trustees’ Report some new innovative programmes launched to directly beyond. Implementation will start in 2021 and we have 18 Independent Auditor’s Report tackle the unique impacts of Covid-19, we have resolved to reduce our regional structure but with supported 79,540 individuals in 2020. This is lower than increased paid support. 22 Consolidated Statement of Financial Activities last year as many traditional external referral routes We also commissioned an external review of the 23 Charity Statement of Financial Activities contracted. Combined with the UK’s strong ‘Stay at Charity’s governance by our internal auditors Mazars. home’ message, this resulted in a reduction in help 24 Consolidated Group and Charity Balance Sheets Whilst finding no major failings, the report provided a seeking across society. 20-item action plan to optimise our governance of the 25 Consolidated Statement of Cash Flows However, we saw a rise in urgent financial need; our Charity, which included adjustment to some procedures, 26 Principal Accounting Policies Welfare Grants team distributed £231,669 to those most recruitment of additional, more diverse talent and in need, with an additional £60,559 being distributed decide how to make better use of our committees and 32 Notes to the Financial Statements from our Crisis Fund. As the pandemic extended, Vice Presidents. SSAFA continued to respond and evolve new 2020 was not just the year of the Pandemic, it also programmes and services to support our beneficiaries. marked monumental moments in history: 20th Veterans Not Forgotten - our collaboration with AgeUK- anniversary of the military ban lifted for people sought to help older veterans affected by the pandemic. expressing same sex attraction from serving, 75th Our SSAFA Together Project, funded by a National anniversary of VE Day and VJ Day, 30 years since the Lottery grant, supported local groups seeking to tackle Royal Navy first women to sea, and SSAFA’s 135th loneliness and isolation in areas of significant veteran anniversary. Our plans to mark VE Day and VJ Day 75th populations, including a meals-on-wheels service for anniversary and commemorate the wartime generation, the most vulnerable. all had to be cancelled. We were able to participate in Forcesline saw a significant increase in the number of the national virtual moments, sharing stories of SSAFA contacts, many related to loneliness and isolation. beneficiaries from the wartime generation. 100 million Regulars | Reserves | Veterans | Families Operating throughout the lockdowns, our team of people saw our SSAFA brand over the VE Day weekend specially trained advisors dealt with 27,761 enquiries in and our fundraising was bolstered. 2020, without interruption, by moving our free, multi- As the impact of Covid-19 was felt by all, the wartime channel confidential helpline into their own homes. The Soldiers’, Sailors’, Airmen’s and Families’ spirit was often evoked. Our 4,751 volunteers UK-wide Association - Forces Help Bankers We embraced new digital and virtual methods of and around the world, supporters, beneficiaries and Queen Elizabeth House, 4 St Dunstan’s Hill service delivery, from online adoption assessments in employees all exhibited this zeal. We responded, Coutts & Co London EC3R 8AD the UK to midwife appointments in Cyprus. Our adapted and rose to the challenges of the pandemic. 440 The Strand, London WC2R 0QS ssafa.org.uk Learning & Development team ensured our volunteer I am humbled by all their efforts and support, ensuring Royal Bank of Scotland Plc and employee training continued throughout, with 1,646 SSAFA continues to be there for the Armed Forces Registered Charity Numbers West End Commercial Centre, 1st Floor, Argyll House, 246 volunteers and employees attending 112 virtual courses community, for as long as they need us. 210760 (England and Wales) Regent Street, London W1B 3PB last year. SC038056 (Scotland) 149 (Gibraltar) Investment Managers Anticipating falls in fundraising our teams sought 20006082 (Republic of Ireland) BlackRock Investment Managers Ltd, additional income streams. We accessed exceptional 12 Throgmorton Avenue, London EC2N 2DL Government-funded grants from the Department of Auditor Culture, Media and Sport and the Armed Forces Lieutenant General Moore Kingston Smith LLP, Statutory Auditor, Chartered Solicitors Covenant Trust Fund, with a combined total of Sir Gary Coward KBE CB Accountants, 60 Goswell Road, London EC1M 7AD Withers LLP, 20 Old Bailey, London EC4M 7EG £750,000. In April 2020 we also launched our National Chairman ssafa.org.uk 3 SSAFA’S GOVERNANCE STRUCTURE SSAFA COMMITTEES This page provides an overview of SSAFA’s governance structure. SSAFA has a number of committees overseeing different work streams. Each is chaired by a Trustee with the intention of providing advice and support for our Council in governance in order to achieve the objectives of SSAFA is governed by a Trustee body, referred to as SSAFA Council, with our National Chairman the Chairman of Council. the charity. Officers of the Association (Chairman, Vice Chairman and Treasurer) and Members of the Council are all Trustees. They are incorporated as a body operating under the Association’s Royal Charter. One third of our Trustees are required to retire The following committees meet on a quarterly basis: each year but are eligible for re-election by the Association. • Risk Committee, responsible for ensuring that SSAFA • Scottish Resources Committee, working with SSAFA Trustees are ultimately responsible for all matters concerning governance, strategic direction, legal operation and financial and its subsidiaries conduct their business to the Trustees, branches, service committees, volunteers, probity. They exercise authority only when making a majority decision at a duly constituted meeting of Council, highest standard of probity, reporting to Council employees and external stakeholders to ensure the comprising between seven and 17 members. thereon. efficient and effective coordination of resources and Our Chief Executive, known as the Controller, is responsible to the charity’s Trustees for the management of SSAFA’s activities to alleviate need amongst veterans, serving • Finance Committee, responsible for ensuring that global activities. The Controller chairs the Management Board, which oversees SSAFA’s wide range of activities in support personnel and their families in Scotland. SSAFA’s financial position is sustainable and advising of the Armed Forces community. Council accordingly. • Vice Chairman’s Committee, responsible for making decisions about governance, human resources, • Regional Representatives’ Forum, a consultative remuneration, honours and awards, reporting to non-executive body with responsibility for effective PATRON HONORARY TREASURER Council. two-way communication and facilitation between Her Majesty The Queen Mr David Rowe Council, committees, volunteers and employees, PRESIDENT COUNCIL MEMBERS reporting to Council. HRH Prince Michael of Kent Mr James Carleton Warrant Officer Class 1 Glenn Haughton (retired May 2021) VICE PRESIDENTS Commodore Peter Cowling (retired March 2020) Lady Carleton-Smith Mr David McCorkell Lady Carter Lieutenant Colonel (retd) Graham Meacher Under the authority of Council, SSAFA operates three subsidiary companies, one Limited Liability Partnership and The Lady Dannatt Mr Robert Murphy one incorporated charity: The Baroness Fookes Air Vice-Marshal Charles Ness Lady Hillier (retired December 2020) • SSAFA Family Health Services, Colonel Stephen Oxlade Lieutenant Colonel Colin Hogg Mr David Singletary (retired December 2020) • SSAFA Forces Help Enterprises Limited, The Lady Houghton Mrs Evelyn Strouts Surgeon Captain Alan McEwan • SSAFA CMS Limited, Dr Diana Wood The Lady Walker • SSAFA GSTT Care LLP, The Rt Hon Lord Westbury CONTROLLER Lady Peach (retired July 2020) Lieutenant General Sir Andrew Gregory • The Military Wives Choirs Foundation. CHAIRMAN SECRETARY AND FINANCE DIRECTOR For further information and governance details, please refer to pages 15-16. Lieutenant General Sir Gary Coward Mr Simon Blum VICE CHAIRMAN Wing Commander Kirsty Bushell SSAFA’s Council meets on a quarterly basis and ensures the charity is carrying out its purposes for the benefit of our beneficiaries, is accountable, and complies with our governing documents and the law, as well as ensuring our resources are managed responsibly. There are also several standing Council agenda items which include; Safeguarding, Fundraising Strategy & Policy, Equality Diversity & Inclusion, as well as Data Protection