Hoar Named Senior VP; Several New Vps Appointed
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VOLUME 52 NUMBER 1 JANUARY 1.5, 1989 Hoar Named Senior VP; Several New VPs Appointed J. William Hoar has been named abethtown College in senior vice president, employee rela Pennsylvania and served tions. He will keep offices at TWA seven years with the U.S. headquarters in Mt. Kisco and in Navy. J. William Hoar Gary Bowring J. J. McCarthy Joseph Nemecek Steve Slade Kansas City. C. Gary Bowring has been promoted John J. McCarthy has been pro- Nemecek, who has served almost 30 Hoar will be responsible for the de to vice president, engineering and rooted to vice president, maintenance years with TWA, also has held various velopment and implementation of quality assurance, headquartered in operations, headquartered in Kansas management positions in electronics employee relations policies and pro Kansas City. Bowring has headed the engineering and jet aircraft engine pro- City. He had served as staff vice presi- · grams. He will retain duties in hotel engineering and quality assurance areas dent, maintenance operations, MCI, duction scheduling. administration, the Travel Academy since 1986 when he joined TWA since 1985. He is co-inventor and a patent holder and as chairman of TWA' s task force Prior to that, Bowring was vice presi McCarthy has worked in various on the automatic throttle control system on on-time performance. e dent, engineering and maintenance for capacities for TWA for more than 30 used by TWA on its Boeing Mod l 707 Hoar had served as vice president, Ozark Air L�es. He has served in years. Prior to 1985, he was director, and 727 aircraft. labor relations since 1986. He joined various capacities within the airline inspection and quality assurance and Stephen J. Slade has been named TWA in 1968 and has served in nu industry since 1960, including positions director, power plant quality assurance. vice president, government affairs, with merous flight operations posts, as well at Braniff, Frontier and Federal Express. headquarters in Washington, D.C. He He also has held various positions as in marketing, sales and inflight Bowring also served four years with had been staff vice president, govern in engineering, all at MCI. services. the U.S. Air Force as a flight test en- ment affairs for TWA for three years. He received an AB degree from Eliz- gineer. McCarthy served in the U.S. Air . Prior to that post, Slade had served Force as a flight engineer-mechanic for as director, government relations. He four years. joined TWA in 1968 as manager, civic Joseph F. Nemecek has received a affairs, in Los Angeles, becoming direc promotion to vice president, ground tor, area civic affairs in New York the operations support, Kansas City. Pre following year. viously Nemecek was staff vice presi Slade was corporate secretary and dent, maintenance planning and con assistant to the president of Los Angeles trol, for 12 years. Airways before joining TWA 60 Years Of Flying Solo On Aug. 26, 1929, Milton (Jack) ing, JFK. and across from Gate 31, at Squires stepped unaccompanied onto STL. a Transcontinental Air Transport plane At smaller stations, station personnel bound from New York to St. Louis. Just provide child care service by staying 1 0-years-old, he became the youngest with the child if a situation arises, but person to ever fly alone - without the occurrence is too infrequent to justi parent or guardian -on TWA's prede fy designated room staffing, she added. cessor airline. He was also the airline's Through computer enhancements 1 ,OOOth passenger. expected to be completed by this sum Now, 60 years later, 300-500 unac mer, Cooperman said staffing for ser companied children fly TWA daily dur vice rooms at JFK and STL will be A YOUNG UNACCOMPANIED passenger plays in the special TWA Service ing peak summer months and holiday determined the day before. The com Room while waiting for her flight connection. The rooms are located at vacation months. Cindy Cooperman, puter will provide information on the both STL and JFK airport terminals. manager, communications, inflight number of children expected, and services operations, said these children when, during the day. "This will give Employees Go Above And Beyond - who fly on adult fares - generate Kennedy and St. Louis flexibility in ''quite a bit of revenue for TWA" knowing exactly what they will be up From the reservations agent who ing to board a flight from LAX to During the summer months of 1987, against,'' Cooperman said. books an unaccompanied child on JFK. When a long delay was experi approximately 9,000 children flew Children can read, watch TV or play · a flight, to the passenger relations enced, he helped the crew and pas alone each month. Although 1988 games in the special rooms. In the event agent who unites the child with the sengers despite his off-duty status. figures are not yet available, Cooper there is a travel problem, the agent in relative at the flight's destination - Jordan took three unaccompanied man estimates they are even higher. charge of the room handles the situa all TWA employees involved in child children to lunch and took care of When these special fliers must make tion accordingly, and notifies the family care services help make the program their needs during the delay. connecting flights, TWA also assesses of new arrangements. An important successful. a $25 connection fee for caring for the aspect of the program, according to In another case, Michael Keegan, ' Crew members and ground per child while on the ground. Cooperman, is that family members STL flight service manager, took sonnel work together under ordinary As this special market has grown, so always know where the child is. responsibility for an unaccompanied circumstances. The child is escorted has TWA's aim to provide the best child With the new computer enhance child when a flight from MIA to STL to his or her seat on the plane, care program in the industry, Cooper ments, TWA will be able to track these was diverted to Memphis because of catered to during the flight, and man said. The program provides for soloists by their names, addresses and bad weather. In addition to the child, constant supervision of children ages flight information. This information will escorted off of the plane to meet · he helped an ill woman and a pas awaiting relatives. 5-12 who are traveling solo on TWN allow TWA to determine how much senger with a terminally ill mother But when unusual, or unforeseen, TWE. revenue is generated systemwide, and get settled into a hotel. events occur, TWA personnel make TWA's computer system allows con "we can see where the majority are extra efforts to ensure the safety of At the hotel, Keegan helped the stant monitoring of each child's where flying in order to begin targeting a their special charges. Nina Peltzman, child prepare for bed, and gave him abouts, and forwards information that specific market,'' Cooperman said. manager, inflight services, sees many the phone number of a cabin atten the child passenger needs special Even tht>ugh TWA has a sophisicated reports of this nature. dant in the room next door. He handling. A release form that is attached computer system to track each special "Many times crew members or then returned to the airport to re to every ticket must be signed by each passenger, Cooperman said TWA owes ground personnel go out of their way trieve the child's suitcase. It was employee that has charge of the child. the success of the program to each of to secure a child safely in a hotel, 1 a.m. At JFK and STL, where the majority the employees involved. and in all cases, notify the relatives In the morning, Keegan bought of flight connections take plac;:e, Coop "The children are under constant erman said, special service rooms supervision, and our people take this of the child's welfare," she said. the child breakfast, took him to the . Dereck Jordan, STL flight atten airport, and made sure he got to his provide a place for children to wait responsibility seriously," she said. dant, was on vacation and attempt- plane. between flights, or to stay if they mis "They want the child to feel comfort connect to a flight. The rooms are able and secure, and often go out of located in the domestic terminal build- their way to help them ." observations �======================��==�================�� Dear Sir/Madame: I was prepared for another terse semi was scheduled to depart. The crew As I said at the beginning of this letter, I was at the airport on Tuesday, Dec direction from another unconcerned announced that Flight 211 was still at we don't know how you did it, but ember 27, during all the snow. When employee, and instead I experienced gate 67. so good luck seemed to be we're sure glad you did!!! Thank you my parents were able to disembark the comfort and professionalism of with us. We rushed off the plane, ran for a very happy ending. A. F. from the Jacksonville flight at 1 :30 TWA's greatest asset - its employees. to gate 6 7 only to find the door locked Santa Ana. CA a.m., we decided it would be foolish He gently calmed my anxiety and per and the engines running. We flagged Dear Sirs: to try to drive home on the treacher sonally led me through the LAX maze an agent who managed to hold the I was in Las Vegas with three other ous highways. right to my waiting friend. He was flight and get us on board, but when I family members when I was informed So Mom, Dad and I curled up on congenial, friendly and warm.