Opening the door on Futures Housing Group. Growing. Transforming. Innovating.

The Futures Housing Group offer WHO DO WE THINK WE ARE?

I’m proud to introduce you to Futures Housing Group. Why? Well, I’ve led the organisation since its inception as Housing Limited in in 2003 and I can honestly say that there has never been a more exciting time to be part of our story. We are an award-winning housing provider, employer, educator, developer and maintenance provider which delivers quality housing services throughout the . We’re proud that we create great places to live and we’re even prouder to inspire our customers and our people to make the most of their skills and expertise through learning, training and education. Futures is a financially strong business which owns and manages nearly 10,000 homes for social and market rent, shared ownership & rent to buy and in 2017/18 boasts a healthy operating surplus of £16.3m and a turnover of £50.2m. But we’re more than just a landlord - we have already started exploring different ideas, market places and ventures. We own Limehouse, our commercial development company; Futures Greenscape, our grounds maintenance social enterprise; Access Training, a further education provider we co- own and Beep Assist, our independent living service. Together with our partners, we are growing, transforming and innovating to help Futures become an even better business to work with. I hope we can work together soon.

Lindsey Williams Group Chief Executive Futures Housing Group WHERE WE’VE WHERE WE’RE COME FROM. GOING.

Futures Housing Group is an ambitious business with a clear vision to create great places, Armed with a clear vision and an ambitious corporate plan, Futures delivers consistently strong quality services and inspiring futures for our customers and staff. performance and is on a mission to create effortless experiences for our customers while Our values are firmly rooted in social purpose and we believe that everyone, everywhere has transforming how and where we work. the right to live in an affordable home. As you will see though, we have grown to become far more than a social landlord.

Futures begins life as Futures Housing Group AVHL is rebranded as 20 Amber Valley Housing 20 is formed as a charity 20 Futures Homescape. We’re growing We’re transforming We’re innovating 03 Ltd (AVHL), post transfer 07 and becomes the parent 11 by building on our strong by changing our process to our agile workforce is of Amber Valley Borough organisation of AVHL. It relationships and working create seamless, effortless embracing new technology Council’s 6,000 social also creates Daventry with new partners to build experiences for our and ways of working to be housing stock. & District Housing after acquiring 3,000 homes from more than 1,000 new, quality customers using a unique closer to our customers Daventry District Council. homes by 2020. We’ve approach which makes us while our Futures Frontiers also refinanced to continue think and act differently to programme will help us delivering around 250 anyone else in our sector. harness new and emerging homes per year. Expanding trends to help us deliver The Group establishes The Group joins forces The Group launches 20 its first social enterprise, 20 with two other housing 20 Limehouse Developments our in-house repairs and even better services. We 12 Futures Greenscape, 14 associations to acquire 15 Ltd which delivers new landscaping service through are also developing a to provide grounds Access Training, a further homes for sale, rent and the creation of a Repairs digital strategy which will maintenance services education company. shared ownership. Academy and creating a new help create even more and job opportunities for assistive technology service effortless experiences for local people. called Beep Assist. our customers.

Futures Homescape and Futures launches its 20 Daventry & District Housing 20 assistive technology service, 16 Ltd were rebranded under 18 Beep Assist for existing and the Futures Housing third party customers. Group banner. HOW WE’RE GOING TO OUR VALUES. GET THERE. OUR PEOPLE.

The driving force behind everything we do is our people. From talented tradesman and expert neighbourhood officers to financial managers and skilled developers, we strive to be the best at whatever we do. It’s in our DNA and helped us achieve Investors in People Gold in 2018. Everyone at Futures is committed and determined to help achieve our vision and realise our ambitions. And on that strong foundation, we have built our corporate plan which tells the story of what we value the most, especially our four key objectives. Making a Positive Impression Operating as One Organisation Our people anticipate the next potential Our people actively work with and support customer need and deliver services with the one another to achieve success while finding end customer in mind. They’re enthusiastic, ways to improve processes. Crucially, passionate about what they do and take they build and maintain great working great pride in their work. relationships with everyone.

Strong Ambitious Great Effortless organisation futures places experiences • Agile working • Growing Beep Assist • Expert Neighbourhood • Transforming services • Transformation • Delivering our own in- management • MyAccount • Investors in People house repairs service • Quality estate • Futures Frontiers Reaching Our Potential Embracing Innovation management by • Investors in • Developing thousands • Training Our people motivate, inspire and Our people anticipate change and always of new homes Futures Greenscape Excellence • Digital agenda • Asset maximisation encourage each other to help personal and respond positively while taking personal • G1V1 rating from • Growing our grounds programme • Money advice business growth. They are known for their ownership of challenges. They identify and Homes maintenance social enterprise • Futures Gateways and professionalism, expertise and integrity. balance risk with opportunities, even when apprenticeships embracing new technology and approaches. Agile working Investors in People G1V1 is a key part of how is an important accreditation is the highest possible our teams work, using for us. It demonstrates to rating given by the social latest technology to stay our teams and potential housing regulator to housing connected to each other, recruits how we invest in the associations. We’re really our partners while working development of our people proud to have achieved STRONG closer with our customers in and how we have a golden this twice following in- their communities. thread which clearly runs depth assessments by through everything from our the regulator of social Transformation vision and objectives down to housing in recent years. It team and individual objectives. reflects how well Futures ORGANISATION is unique at Futures. We’ve . Achieving Gold in 2018. is governed and manages developed our own ‘people- financial risk. powered’, systems thinking approach where teams Investors in work with our transformation Excellence We have a Futures Way of working which meets experts to improve what we accreditation demonstrates do and how we do it. our unwavering commitment our customer needs to continually improving our business, striving for the highest possible standards. Achieving Excellent in 2018. Beep Assist Our repairs team Limehouse is our assistive technology is expanding to deliver Developments Ltd service which helps people better quality and value is our commercial live independently in their for money services to development arm which own homes. With over 3,000 customers, especially in provides aspirational customers, we are aiming the Northamptonshire area. homes throughout the East AMBITIOUS to build on our track record We’re also looking to ‘grow Midlands for market rent, of excellence in this sector our own’ trades experts sale, shared ownership and to provide better technology through a unique Repairs rent to buy. and services which give Academy, recruiting 15 new vulnerable people more apprentices from 2018. FUTURES Our development . control over their daily lives than they thought possible. programme The service is accredited is on course to deliver at by the Technology Enabled least 1,000 new homes by We build new homes to offer more choice to Care Services Association. March 2020. Refinance phase two will sustain a customers and find opportunities to grow and development programme beyond this date of at least strengthen our business 250 new homes per annum. Our and decorating to tree Our Futures Neighbourhoods surgery, house clearances Gateways and a handyman service. teams Our profitable social programme helps customers are experts in supporting enterprise is also providing get back into work through customers with issues crucial on-the-job training tailored training, work affecting their community, to local people as well as experience, advice & GREAT support and coaching. from noise and litter seasonal work. nuisance to signposting We’ve supported more than people to other services Access Training 160 customers, helping which can help improve more than 60 of them into PLACES quality of life. We couldn’t is co-owned by Futures employment. . and another housing do what we do without them. association. It is a further education provider which Futures helps people get the training We provide quality affordable homes and Greenscape they need for the jobs they is our grounds maintenance want. It’s helping our people support our customers and partners to make social enterprise which and customers learn crucial provides a range of tailored skills.In 2017/18, Access better communities services from estate Training supported nearly management, grass cutting 400 apprentices. We’re revamping Futures Frontiers Money advice EFFORTLESS our digital services is an exciting approach is a specialist service which to make it easier for to identifying and testing provides our customers with customers to do business new software, gadgets and access to expert advisors. with us, from our self-service techniques which could make They help people better CUSTOMER portal MyAccount to online us more efficient or provide manage their money, access Direct Debit applications. better services. We’ve benefits and other funding Our online service also recruited a group of 10 tech- and advise customers how means customers can book savvy people from across the to sustain their tenancy with a repair slot simply and Group to work as pioneers us. In 2017/18, the team has EXPERIENCES. quickly from any device. and spearhead the new helped customers save or technology we’ll use in future. access funding to the tune of £1.8m.

We provide effortless experiences for our customers HOW WE CREATE SOCIAL VALUE.

Futures is proud to provide great homes and quality services, but we’re also extremely proud to give people a helping hand when they need it to fulfil their potential.

100+ 70 £2m People supported People helped Customers savings into employment into work experience & additional benefits or training identified by money advice

750 42 £1:£3.27 Job skills People into Social return on sessions held volunteering roles investment (HACT) Futures is more than just a landlord. We have big ambitions to grow in a number of ways. One of the key areas for our growth is in the development of new homes for a wide range of customers. We’re putting our money where our mouth is by refinancing to build more than 1,000 new, WHERE quality homes throughout the East Midlands by 2020. Futures now owns and manages homes in 15 local authorities across the East Midlands region. We’re also looking for opportunities to buy land, acquire more stock and work with more WE WORK. partners to deliver the homes Britain needs to help solve the housing crisis.

What we have built What we hope to build

1 2 3 5 1 3 4 5 Codnor Common Farm Eastwood Cavendish Road, Ilkeston Woodcock Way, Greenhill Lane, Leabrooks Rutland Mill, Ilkeston Hackwood Farm, Middlemore, Daventry x24 social rent x6 market rent x20 open market sale Ashby de la Zouch x25 open market sale x37 market rent Mickleover x6 market rent x3 shared ownership x9 affordable rent x8 shared ownership x8 social rent x27 affordable rent x45 affordable rent x10 affordable rent x10 shared ownership x9 shared ownership x6 shared ownership Bath Street, Ilkeston x12 shared ownership x21 shared ownership Peveril Homes Stock Acq. x10 market rent x22 right to buy x63 market rent 4 Bottles, Denby x8 affordable rent Jawbone Lane, Melbourne 6 x32 open market sale x7 affordable rent Welford Road, Daventry New Delves Court, Heanor Canal Street, Long Eaton x18 shared ownership x3 shared ownership x4 affordable rent x10 market rent Monksmoor, Daventry x32 affordable rent x18 rent to buy x18 shared ownership x36 affordable rent Castle Donnington x19 right to buy Cromford Road, x31 social rent Coasthill, Crich x12 affordable rent Langley Mill x20 shared ownership x13 open market sale x5 shared ownership x38 affordable rent 6 Daventry Garages & x4 affordable rent x1 shared ownership Carlyle Road, Stonebroom Street Properties Upton, Northampton x24 affordable rent x4 open market sale x17 market rent x22 affordable rent 2 Notting Hill Genesis The Maltings, Kimberley x400 unit stock acquisition 7 x9 market rent Mix of social, affordable and intermediate rent and shared Boughton Road, Moulton Bailey Grove, Eastwood ownership x15 social rent x10 affordable rent x7 shared ownership 1 x7 right to buy 1 2 2 3 3 4 4

5

6 5 7 6 FOUR KEY PROJECTS.

Cavendish Road, Ilkeston Monksmoor, Daventry

64 £7m £5.3m 46 homes value value homes 20 18 Open market sale Shared ownership 08 Westleigh 33 Shared ownership Developments Ltd Crest Nicholson Ltd Social & Affordable rent 36 Land & Works Section 106 purchase Affordable rent package

New Delves Court, Heanor Canal Street, Long Eaton

32 £4.6m £1.6m 10 homes value value homes 32 10 Affordable rent Market rent Tomlinsons Ltd Off the shelf purchase Regeneration Private Contractor of own land WE WANT TO WORK WITH YOU. OUR AWARDS.

Our expert teams love exploring new partnerships and ways of working. No matter how you want to work with us, you can be guaranteed a high quality, proven service delivered by people who care. We work closely with all of our partners to find ways we can help you create great places, quality services and inspiring futures for your people, customers and stakeholders. With a proven track record of growth and working & succeeding in different marketplaces, we’re sure we can find a way of working brilliantly together. Business Great Places • Investors in People – Gold 2018 • TPAS Awards 2017 - Excellence in • Investors in Excellence accreditation five times Employment, Skills and Training – Great rating • UK Housing Awards 2016 – Outstanding • G1V1 rating from Homes England Approach to Income Management winner Speak to us about how: • GO Procurement Awards – Procurement Team of the Year 2018

• We can work in • Beep Assist can help bring • We can support your partnership with you to peace of mind to your organisation with our manage and regenerate vulnerable customers using unique, effective approach your housing stock assistive technology to ‘people-powered’ • We can work with you to • We can support you with transformation to make deliver mixed-tenure private award-winning, creative your business work more and affordable homes communications services effectively and efficiently • Our pioneering to get your message heard • Futures Greenscape procurement approach can loud and clear can provide affordable, help you secure services • We can support your quality and expert grounds maintenance services, more effectively, while people and customers with Communications Our People delivering greater value training and education to including tree surgery boost their skills • Public Sector Communications Awards 2017 • HANA Award winner 2017 – Best – Best Small In-house Team of the Year Newcomer, Claire Jennings • UK Housing Awards 2019 – Campaign of the Year (Highly Commended) GET IN TOUCH.

0300 4562531 [email protected] futureshg.co.uk

Futures Housing Group @futures_hg FuturesHousingGroup