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Opening the Door on Futures Housing Group. Growing Opening the door on Futures Housing Group. Growing. Transforming. Innovating. The Futures Housing Group offer WHO DO WE THINK WE ARE? I’m proud to introduce you to Futures Housing Group. Why? Well, I’ve led the organisation since its inception as Amber Valley Housing Limited in Derbyshire in 2003 and I can honestly say that there has never been a more exciting time to be part of our story. We are an award-winning housing provider, employer, educator, developer and maintenance provider which delivers quality housing services throughout the East Midlands. We’re proud that we create great places to live and we’re even prouder to inspire our customers and our people to make the most of their skills and expertise through learning, training and education. Futures is a financially strong business which owns and manages nearly 10,000 homes for social and market rent, shared ownership & rent to buy and in 2017/18 boasts a healthy operating surplus of £16.3m and a turnover of £50.2m. But we’re more than just a landlord - we have already started exploring different ideas, market places and ventures. We own Limehouse, our commercial development company; Futures Greenscape, our grounds maintenance social enterprise; Access Training, a further education provider we co- own and Beep Assist, our independent living service. Together with our partners, we are growing, transforming and innovating to help Futures become an even better business to work with. I hope we can work together soon. Lindsey Williams Group Chief Executive Futures Housing Group WHERE WE’VE WHERE WE’RE COME FROM. GOING. Futures Housing Group is an ambitious business with a clear vision to create great places, Armed with a clear vision and an ambitious corporate plan, Futures delivers consistently strong quality services and inspiring futures for our customers and staff. performance and is on a mission to create effortless experiences for our customers while Our values are firmly rooted in social purpose and we believe that everyone, everywhere has transforming how and where we work. the right to live in an affordable home. As you will see though, we have grown to become far more than a social landlord. Futures begins life as Futures Housing Group AVHL is rebranded as 20 Amber Valley Housing 20 is formed as a charity 20 Futures Homescape. We’re growing We’re transforming We’re innovating 03 Ltd (AVHL), post transfer 07 and becomes the parent 11 by building on our strong by changing our process to our agile workforce is of Amber Valley Borough organisation of AVHL. It relationships and working create seamless, effortless embracing new technology Council’s 6,000 social also creates Daventry with new partners to build experiences for our and ways of working to be housing stock. & District Housing after acquiring 3,000 homes from more than 1,000 new, quality customers using a unique closer to our customers Daventry District Council. homes by 2020. We’ve approach which makes us while our Futures Frontiers also refinanced to continue think and act differently to programme will help us delivering around 250 anyone else in our sector. harness new and emerging homes per year. Expanding trends to help us deliver The Group establishes The Group joins forces The Group launches 20 its first social enterprise, 20 with two other housing 20 Limehouse Developments our in-house repairs and even better services. We 12 Futures Greenscape, 14 associations to acquire 15 Ltd which delivers new landscaping service through are also developing a to provide grounds Access Training, a further homes for sale, rent and the creation of a Repairs digital strategy which will maintenance services education company. shared ownership. Academy and creating a new help create even more and job opportunities for assistive technology service effortless experiences for local people. called Beep Assist. our customers. Futures Homescape and Futures launches its 20 Daventry & District Housing 20 assistive technology service, 16 Ltd were rebranded under 18 Beep Assist for existing and the Futures Housing third party customers. Group banner. HOW WE’RE GOING TO OUR VALUES. GET THERE. OUR PEOPLE. The driving force behind everything we do is our people. From talented tradesman and expert neighbourhood officers to financial managers and skilled developers, we strive to be the best at whatever we do. It’s in our DNA and helped us achieve Investors in People Gold in 2018. Everyone at Futures is committed and determined to help achieve our vision and realise our ambitions. And on that strong foundation, we have built our corporate plan which tells the story of what we value the most, especially our four key objectives. Making a Positive Impression Operating as One Organisation Our people anticipate the next potential Our people actively work with and support customer need and deliver services with the one another to achieve success while finding end customer in mind. They’re enthusiastic, ways to improve processes. Crucially, passionate about what they do and take they build and maintain great working great pride in their work. relationships with everyone. Strong Ambitious Great Effortless organisation futures places experiences • Agile working • Growing Beep Assist • Expert Neighbourhood • Transforming services • Transformation • Delivering our own in- management • MyAccount • Investors in People house repairs service • Quality estate • Futures Frontiers Reaching Our Potential Embracing Innovation management by • Investors in • Developing thousands • Training Our people motivate, inspire and Our people anticipate change and always of new homes Futures Greenscape Excellence • Digital agenda • Asset maximisation encourage each other to help personal and respond positively while taking personal • G1V1 rating from • Growing our grounds programme • Money advice business growth. They are known for their ownership of challenges. They identify and Homes England maintenance social enterprise • Futures Gateways and professionalism, expertise and integrity. balance risk with opportunities, even when apprenticeships embracing new technology and approaches. Agile working Investors in People G1V1 is a key part of how is an important accreditation is the highest possible our teams work, using for us. It demonstrates to rating given by the social latest technology to stay our teams and potential housing regulator to housing connected to each other, recruits how we invest in the associations. We’re really our partners while working development of our people proud to have achieved STRONG closer with our customers in and how we have a golden this twice following in- their communities. thread which clearly runs depth assessments by through everything from our the regulator of social Transformation vision and objectives down to housing in recent years. It team and individual objectives. reflects how well Futures ORGANISATION is unique at Futures. We’ve . Achieving Gold in 2018. is governed and manages developed our own ‘people- financial risk. powered’, systems thinking approach where teams Investors in work with our transformation Excellence We have a Futures Way of working which meets experts to improve what we accreditation demonstrates do and how we do it. our unwavering commitment our customer needs to continually improving our business, striving for the highest possible standards. Achieving Excellent in 2018. Beep Assist Our repairs team Limehouse is our assistive technology is expanding to deliver Developments Ltd service which helps people better quality and value is our commercial live independently in their for money services to development arm which own homes. With over 3,000 customers, especially in provides aspirational customers, we are aiming the Northamptonshire area. homes throughout the East AMBITIOUS to build on our track record We’re also looking to ‘grow Midlands for market rent, of excellence in this sector our own’ trades experts sale, shared ownership and to provide better technology through a unique Repairs rent to buy. and services which give Academy, recruiting 15 new vulnerable people more apprentices from 2018. FUTURES Our development . control over their daily lives than they thought possible. programme The service is accredited is on course to deliver at by the Technology Enabled least 1,000 new homes by We build new homes to offer more choice to Care Services Association. March 2020. Refinance phase two will sustain a customers and find opportunities to grow and development programme beyond this date of at least strengthen our business 250 new homes per annum. Our and decorating to tree Our Futures Neighbourhoods surgery, house clearances Gateways and a handyman service. teams Our profitable social programme helps customers are experts in supporting enterprise is also providing get back into work through customers with issues crucial on-the-job training tailored training, work affecting their community, to local people as well as experience, advice & GREAT support and coaching. from noise and litter seasonal work. nuisance to signposting We’ve supported more than people to other services Access Training 160 customers, helping which can help improve more than 60 of them into PLACES quality of life. We couldn’t is co-owned by Futures employment. and another housing do what we do without them. association. It is a further education provider which Futures helps people get the training We provide quality affordable homes and Greenscape they need for the jobs they is our grounds maintenance want. It’s helping our
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