Sustainability Report 2018/19

QUALITY HOUSING GREEN LIVING

Contents

Executive Summary 01 Message from the Chairman 05 About this Report 07 About the Hong Kong Housing Authority 08 Environmental Performance 22 Social Performance 43 Economic Performance 57 List of Awards and Community Recognitions 66 Targets and Outlook 71 Data Summary 80 Verification Statement 86 GRI Content Index 87 Feedback Form 96 Executive Summary 1

The Hong Kong Housing Authority’s (HA's) fourteenth Sustainability Report is published under the theme “Quality Housing • Green Living”. This EXECUTIVE theme encapsulates our unwavering commitment SUMMARY to providing quality homes for those in need of public housing, and promoting green lifestyles to our community.

Quality Management Systems Housing Department’s individual divisions/units have obtained various certifications and verifications on management systems of international standards.

Occupational ISO Environmental Management ISO Energy Management OHSAS Health and Safety 14001 System 50001 System 18001 Management System

Hong Kong Quality Assurance Information Agency (HKQAA) Corporate ISO/IEC ISO/IEC Information Security 20000-1: Technology Service 27001: Social Responsibility (CSR) Index - Management System 2011 Management System 2013 I HKQAA CSR Advocate Marks

Highlights of Awards & Recognitions Corporate Services • 10 Years Plus Caring • Hong Kong Green Organisation Certification Organisation Logo Wastewi$e Certificate — Excellence Level

Development and Construction • Quality Building Award 2018 • HKIE Structural Division Structural Excellence » Hung Fuk Estate Award 2018 Hong Kong Residential » Public Rental Housing Development at Shatin (Multiple Buildings) Area 52 Phase 2 (Footbridge B) Quality Excellence Award & Grand Award Infrastructures & Footbridges — Grand Award » Conversion of Chai Wan Factory Estate to Public Rental Housing Renovation / Revitalisation — Grand Award Estate Management • Excellence in Facility Management Award 2018 • The Hong Kong Green Organisation Certificate » Po Heung Estate » Lee On Estate Excellence Award Energywi$e Certificate — Good Level & (Public Rental & Subsidised Purchase Housing) Wastewi$e Certificate — Basic Level » Tai Yuen Estate Wastewi$e Certificate — Excellence Level Executive Summary 2

Environmental Performance To build sustainable and environmentally-friendly housing for the public, the HA has defined a total of 41 environmental targets for 2018/19 and all these targets are fully achieved.

Initiatives in Planning and Construction of New Housing Estates • 7 projects registered, 1 project • PV systems (as of March 2019) Installed in 98 awarded provisional Platinum rating domestic blocks, with a total system capacity of & 3 projects awarded provisional 930 kW Gold rating in BEAM Plus New • Use of precast concrete components reached Building certification scheme 70% precast rate on plan at typical floor • Avoided annual CO2 emissions • Completed Zero Irrigation System equivalent to 155,000 trees for planters in 11 projects & under 30 domestic blocks designed construction in 22 projects as of • Average energy consumption of building services March 2019 installations in communal areas of domestic blocks designed was 22.26 kWh/m2/annum

Initiatives in Existing Housing Estates • Estate communal areas’ electricity • Launched Food Waste Collection Pilot consumption reduced by 2% to Scheme in nine wet markets and shopping centres 49.9 kWh per flat per month, • Recycled of paper, representing a year-on-year reduction 30,620 tonnes of plastic bottles, for the 11th year 2,229 tonnes 1,984 tonnes of aluminium cans • 10 shopping centres pledged to the Energy • Landscape improvement work carried out in Saving Charter and the Charter on External Lighting 20 estates • Launched Municipal Solid Waste charging trial programme in three estates

Initiatives in Office at Work • Electricity consumption per staff • Introduced Housing Electronic Plan reduced by 11.9% compared to Submission System (HePlan) & Housing 2013/14 Electronic Building Records Online for e-submissions and • Paper consumption per staff reduced by System (HeBROS) handling of documents 7.9% compared to 2013/14 • Adopted Enterprise Resource Planning (ERP) to digitalise procurement procedures Executive Summary 3

Social Performance To create a pleasant and inclusive living environment as well as a healthy and productive workplace, the HA has defined a total of 23 social targets for 2018/19, and all these targets are fully achieved.

Initiatives in Planning and Construction of New Housing Estates • Provided in-flat accessibility facilities • Accident rate was 7.4 per and the use of materials that are safer 1,000 workers for new works, and easier to use by elderly and lower than that of the Hong Kong disabled users construction industry average (i.e. 31.7 per 1,000 workers) • Customer satisfaction index reached 91.9% • Implemented new Safety Alert Module under the Phase 2 Development and Construction • Issued 56 safety and health alerts on raising safety Site Mobile System and health awareness

Initiatives in Existing Housing Estates • Estate Management Advisory • 5,860 households benefitted from Harmonious Committees held over 900 bi-monthly Families Policies meetings, and partnered with NGOs • Launched in to organise about 450 community “Estate Fire Safety Fun Fairs” 35 PRH estates building functions to promote neighbourliness • Completed modernisation of 56 lifts under Lift Modernisation Programme • 17 Public Rental Housing (PRH) estates participated in Healthy Ageing • Presented 41 Estate Management Services in PRH Estates to promote care to Contractors Awards to services contractors, elderly tenants estate managers and frontline staff with outstanding performance

Initiatives in Office at Work • 7,800 staff members attended • 247 staff at professional or 190 Occupational Safety and Health equivalent level and above attended seminars/courses Management Development Programme • 350 offices completed annual office safety inspection • Average training hours reached 27.3 hours per staff Executive Summary 4

Economic Performance We have defined a total of 4 economic targets for 2018/19, and all these targets are fully achieved.

Initiatives in Planning and Construction of New Housing Estate • Completed construction of about 26,800 new flats, including • Completed construction of around 20,200 new public rental 26,500 sq. m. of gross floor area housing/Green Form Subsidised for retail facilities and around 990 Home Ownership Scheme units private car and lorry parking spaces and approximately 6,600 other • Reviewed and updated the subsidised sale flats “Guide to Registration of Works Contractors and Property Management Services Providers”

Initiatives in Existing Housing Estates • Allocated around 26,900 public rental • Around 18,460 households received assistance housing units to general applicants (i.e. from the Rent Assistance Scheme family and elderly one-person applicants) • Around 1,400 households and non-elderly one-person applicants accepted alternative accommodations under the Quota and Points System for relieving overcrowding

Initiatives in Office at Work • Continued to utilise over 100 IT solutions to support the business operation of the HA

Back to Top Message from the Chairman 5

MESSAGE FROM THE CHAIRMAN

I am delighted to announce the publication of the Hong Kong Housing Authority’s (HA’s) fourteenth Sustainability Report. The theme this year is “Quality Housing • Green Living”, which encapsulates the HA’s unwavering commitment to providing quality homes for those in need of public housing, and promoting green living to our community. We are pleased to share with you in the report our fruitful achievements made in the past year.

Sustainable and quality housing should not be compromised in the process of increasing public housing supply. In the planning and design stage, we continued to apply the specifications of Building Environmental Assessment Method (BEAM) Plus, conduct Carbon Emission Estimation, and adopt passive design strategy in various public housing projects, in order to enhance building sustainability and resilience. During the year, we had one project attaining provisional platinum rating and three projects with provisional gold rating under BEAM Plus.

To enhance the quality, efficiency and site safety of our construction activities, we have been progressively adopting more precast concrete components, volumetric precast bathrooms and kitchens, and off-site construction in our projects over the last 25 years. We have developed precast acoustic balconies this year. In parallel, we are also exploring to adopt enhanced precast concrete components, such as semi-precast slab with pre-installed service conduits in the common areas of typical floors. With these, the precast rate will increase from current 70% to about 90% in terms of floor area. Besides, we will also continue to adopt the latest technologies and IT solutions, including Building Information Modelling (BIM), to harvest even greater efficiencies in our operations. Message from the Chairman 6

With respect to estate management, we promote a greener way of living to our residents and the community. We have made extra efforts on waste reduction this year to echo the Government’s proposed Municipal Solid Waste (MSW) Charging Scheme. In collaboration with relevant government departments, we have launched a MSW charging trial programme with our tenants in selected public rental housing estates, and a food waste off-site recycling pilot scheme at some of our wet markets and shopping centres.

In addition, we encourage healthy living of our residents, in particular our elderly tenants, and provide them with supporting facilities such as integrated community play areas for all ages and abilities. Partnering with other organisations, we have also been running the Healthy Ageing programme in which various activities were conducted including free health assessments, health talks and fitness training led by AI robots.

As a caring organisation, we attach great importance to engaging the community to understand their needs. We outreach to our residents and other stakeholders through resident surveys, workshops and consultation meetings, etc., to collect constructive feedback for continuous improvements of our services.

All our works need dedicated staff to put them in place. Through competency-building programmes for staff at various levels, we equip them with leadership and other necessary skills to appraise new ideas and innovate new solutions for the greater good of the community.

Despite the challenges ahead, we will continue to strive our best to provide sustainable and quality public housing with a view to fostering a harmonious community for Hong Kong and for all.

Chan Fan, Frank Chairman March 2020

Back to Top About this Report 7

ABOUT THIS REPORT

This is the fourteenth edition of the Sustainability Report published by the Hong Kong Housing Authority (HA), Quality Housing • Green Living. This Report presents the HA’s sustainability initiatives and performance on environmental, social and economic facets in the year of 2018/19, as well as its governance structures and management approaches. It also highlights the HA’s performance in the past year and future plans on providing local public housing programmes in a sustainable manner for Hong Kong.

Report Scope

This Report highlights the annual achievements and progress of the HA’s sustainability performance from 1 April 2018 to 31 March 2019 (unless otherwise mentioned in the Report). It refers to the HA’s sustainability objectives and targets in terms of the planning and construction of new housing developments, the management and maintenance of the existing public rental housing estates, and the operation of our own office.

During the reporting period, there was no significant change in the size, structure, scope of work and ownership of the HA.

Readers are encouraged to read this Report in conjunction with the relevant parts of the HA’s Annual Report 2018/19. Where appropriate, content will be referenced to the Annual Report.

Reporting Standards

This Report has been prepared in accordance with the “Core Option” of the Global Reporting Initiative (GRI) Sustainability Reporting Standards. The GRI Content Index at the end of the Report illustrates how all the sections in this Report are linked to the relevant GRI indicators.

We welcome stakeholders’ comments on our operations, activities, sustainability performance and reporting process. A Feedback Form is enclosed at the end of this Report to collect readers’ opinion and comments for our continuous improvement. Assurance

To assure the completeness, accuracy, reliability and creditability of our Report, we have engaged an independent party to verify the claims and data quoted in the Report. The Verification Statement, with the verifier’s opinions and views on the Report, is presented in a later chapter.

Back to Top ABOUT THE HONG KONG HOUSING AUTHORITY

The Hong Kong Housing Authority (HA), established in April 1973 under the Housing Ordinance (Chapter 283), is a statutory body responsible for supporting the Transport and Housing Bureau in the development and implementation of the local public housing programme. The Housing Department (HD) acts as an executive arm of the HA. About the Hong Kong Housing Authority 9

Our Vision, Mission and Core Values

Our Vision • To provide affordable rental housing to low-income families with housing needs, and to help low to middle-income families gain access to subsidised home ownership.

Our Mission • To provide affordable quality housing, management, maintenance and other housing-related services to meet the needs of our customers in a proactive and caring manner; • To provide an age-friendly and barrier-free estate environment to address the needs of residents of different ages and physical ability; • To ensure cost-effective and rational use of public resources in service delivery and allocation of housing assistance in an open and equitable manner; and • To maintain a competent, dedicated and performance-oriented team. About the Hong Kong Housing Authority 10

Our Core Values We incorporate sustainability into planning, implementation of housing development and maintenance programmes to provide quality, safe, affordable, people-oriented and eco-friendly public housing. Our sustainability strategies, priorities and programmes are clearly defined in terms of environmental, social and economic sustainability. We strive to balance the needs from these three aspects to attain the goals of healthy living, sustainable construction and urban environment enhancement.

• For environmental sustainability, we prioritise resources consumption enhancement and minimisation of environmental footprint. • For social sustainability, we prioritise provision of public housing to those in need, and creation of a comfortable and safe living environment that promotes social cohesion. • For economic sustainability, we prioritise maintenance of cost effectiveness and economic viability in our operations.

Our Roles and Services

Provision of Public Rental Housing and Subsidised Sale Flats The HA is responsible for planning, designing, managing and maintaining public housing for low to middle-income families in Hong Kong. In line with our mission to provide affordable rental housing to low-income families with housing needs, we strive to offer public rental housing (PRH) at affordable rents. We also strive to provide subsidised sale flats (SSFs) to low to middle-income families via various subsidised home ownership schemes, such as the Home Ownership Scheme (HOS), and Green Form Subsidised Home Ownership Scheme (GSH), etc.

The HA closely monitors the public housing production progress against our five-year Public Housing Construction Programme, as well as the Government’s rolling 10-year public housing supply target under the Long Term Housing Strategy. As of the end of March 2019, about two million people are living in around 799,000 PRH and interim housing units of the HA across Hong Kong.

Public Housing Production in 2018/19 In 2018/19, the HA completed construction of around 26,800 new flats, including around 20,200 PRH/ GSH flats in 11 projects and around 6,600 other SSFs in seven projects. We also completed construction of around 26,500 square metres of gross floor area for retail facilities, and around 990 private car and lorry parking spaces. About the Hong Kong Housing Authority 11

Provision of Infrastructure and Commercial Properties The HA also incorporates infrastructure facilities, including footbridges, landscape areas, car parks, public transport interchanges, community facilities, social welfare facilities, educational facilities and commercial facilities, to cater for demands from residents. These facilities are considered in planning, designing and developing public housing to create a connected and sustainable living environment for residents and the community.

Further to public housing, the HA also provides and manages some commercial properties, such as Domain flatted factories and ancillary commercial and other non-domestic facilities.

Collaboration with Government Departments and Professional Organisations In practice, the HA formulates public housing policy for the Government while the HD, as an executive arm, delivers our public housing programme. The HA is also an institutional member of the Hong Kong Green Building Council and we participate in their committees and various functions to promote green building.

We actively engage and collaborate with other government departments, local communities, green organisations and professional organisations to realise our commitment on sustainable development. Over the years, we also participated in activities including the Hong Kong Tree Planting Day and Hong Kong Flower Show.

The HD’s My Dream Home garden at Hong Kong Flower The illuminated HA logo adorned with a sea of dazzling Show 2019 flowers at night

For more details of the HA’s business review, please refer to page 17 to 21 of the HA’s Annual Report 2018/19. About the Hong Kong Housing Authority 12

Governance Structure and Management

Our Governance Structure and Management The Secretary for Transport and Housing assumes the office of Chairman of the HA, while the Director of Housing assumes that of Vice-chairman. Apart from the Chairman and Vice-chairman, the HA has two official members and 24 non-official members, which are appointed by the Chief Executive. All non- official members are appointed on an individual basis.

There are six standing committees designated for formulating, administering and overseeing policies in specified areas, covering building, commercial properties, finance, strategic planning, subsidised housing and tenders, in the HA. Whenever necessary, sub-committee and ad-hoc committee can be established under these six committees. For more information on our governance structure and the terms of reference of the standing committees, please refer to the HA/HD website.

As the executive arm of the HA, the HD supports the implementation of housing-related policies. The HD is headed by the Permanent Secretary for Transport and Housing (Housing), who is concurrent with the Director of Housing. The HD has four operating divisions, namely Strategy, Development and Construction, Estate Management and Corporate Services, all of which support the implementation of HA’s policies in housing strategy, overall housing development, construction and estate management. The HD’s organisation can be found on the HA/HD website.

The Housing Department Environmental, Health and Safety Committee (HDEHSC) is tasked with the development and formulation of policy direction on environmental, health, safety and sustainability aspects within the HD. Three sub-committees under the HDEHSC further support on different sustainability issues.

HD Environmental, Health and Safety Committee

HD Environmental HD Occupational HD Site Safety Sub-committee Safety and Health Sub-committee Sub-committee

Oversees the progress and Oversees the occupational safety performance of environmental Oversees site safety management and health of the employees in initiatives and action plans in the measures for works contracts the workplace Department About the Hong Kong Housing Authority 13

Our Management Approaches To govern our operations and provide a clear direction on our sustainability commitment and approaches, our management has established and endorsed policies and frameworks in specific work areas. These policies and frameworks are communicated and supported by our stakeholders, including our staff, service providers, material suppliers and contractors.

Policies at the Departmental Level

Environmental Policy

The HA is committed to continuously improving environmental standards in the provision of public housing and related services. To achieve this objective, we have adopted the following environmental principles:

• To promote healthy living and a green environment; • To develop a strategic framework and implement environmental management for the promotion of sustainable development; • To strictly comply with and fully implement all relevant environmental legislation and regulations; • To address environmental concerns and incorporate environmental initiatives into planning and design, construction and demolition, marketing and estate management activities; • To minimise environmental impacts (air, dust, noise, waste and water) to residents and the public from the HA’s operations; • To develop procurement policies to minimise the use of resources and achieve cost effectiveness; • To promote environmental awareness and participation among staff, residents and contractors through education and publicity programmes; and • To review and seek continual improvement on the implementation of an environmental management system. About the Hong Kong Housing Authority 14

Safety and Health Policy

The HA fully recognises safety and health at work as an integral part of our activities. We provide and maintain a safe and healthy working environment for all of our staff.

The HA is committed to maintaining a climate of safety awareness and developing guidelines and a health and safety management system that leads to continuous improvement in occupational safety and health performance. All employees are required to assume responsibility for assuring their own safety by conforming to the policy and observing all statutory requirements and guidelines that are related to their work.

To achieve the objective of safety and health at work, the HA has adopted the principles below:

• To provide and maintain working conditions, equipment and work systems for our staff, being consistent with good practices of occupational safety and health; • To develop a strategic framework and implement safety management system for the promotion of safety and health at work; • To ensure compliance with all relevant health and safety legislation as the minimum requirement; • To take appropriate measures to eliminate safety and health hazards in our operations, and where this is not reasonably practicable, to devise procedures and guidelines to reduce such hazards to an acceptable level; • To provide staff with training and supervision as required to achieve the objective of creating a safe and healthy working environment; and • To pursue continual improvement in occupational safety and health by regularly reviewing our performance.

The policy and overall safety management system will be regularly monitored and reviewed to ensure that the above objectives are achieved.

The HA also extends our sustainability effort to our supply chain. Our supply chain mainly includes locally based construction contractors, estate management companies, and associated service providers. As part of supply chain management, we maintain regular communications with our contractors and material suppliers to align their understanding of our sustainability requirements. We continue to maintain our robust and effective monitoring system to constantly review and assess suppliers’ performance and compliance status. About the Hong Kong Housing Authority 15

The Environmentally Responsible Procurement Policy is developed to guide and encourage all staff members to follow and use green products and services where practicable and economically viable. In the procurement process, we strictly follow the Government Procurement Agreement of the World Trade Organisation and the HA’s procurement policies and instructions. We provide equal opportunities without prejudice to material suppliers to assure a fair, open, equitable and ethical purchasing process.

Environmentally Responsible Procurement Policy

The Environmentally Responsible Procurement Policy for contractors, suppliers and service providers is as follows:

According to the HA’s Environmental Policy, the HA is committed to minimising the use of resources and achieving cost effectiveness in its operations. This policy is developed to fulfil this commitment by:

• Identifying the significant environmental impacts of materials and services in use; • Purchasing materials, goods and services to specifications that are compliant with relevant environmental legislation, and include environmental considerations so that, if technically acceptable and economically viable, lower environmental impact goods and services are purchased; • Assessing the environmental commitment of suppliers, contractors and service suppliers as part of the tender evaluation process, and rewarding the best environmental performers. Paying for environment to demand for higher environmental performance; • As appropriate to the scale and/or nature of the work requiring contractors and service providers to produce project environmental management plans (EMPs) within their bids for work; • Regularly evaluating evidence supplied by contractors and service providers towards implementation of their EMP as part of our ongoing supervision of works; • Providing feedback, advice and facilitating training of key suppliers, contractors and service providers on environmental performance and improvement opportunities; • Ensuring that all HA staff, HA suppliers, contractors and service providers are aware of, and act in accordance with, the HA environmental procurement policy and contribute to the HA’s environmental objectives; and • Establishing systems, targets and action plans for effective environmental procurement and regular reports on performance. About the Hong Kong Housing Authority 16

Policies at the Divisional Level In addition to formulating and implementing the policies at the departmental level, individual divisions and units have obtained various certifications on management systems to align with international practices.

Certified Standard Certified since

Corporate Services Division (CSD)

Capability Maturity Model Integration (CMMI) for 2008 Development and Maturity Level 3 (CMMI-DEV ML3) ISO/IEC 20000-1:2011 2012 Information Technology Service Management System ISO 14001 Environmental Management System 2013

ISO/IEC 27001:2013 Information Security Management System 2014

Development & Construction Division (DCD)

ISO 9001 Quality Management System 1993

ISO 14001 Environmental Management System 2009

ISO 50001 Energy Management System 2012

OHSAS 18001 Occupational Health and Safety Management System 2013

Estate Management Division (EMD)

ISO 9001 Quality Management System 1993

ISO 14001 Environmental Management System 2011

ISO 50001 Energy Management System 2013

OHSAS 18001 Occupational Health and Safety Management System 2014

Independent Checking Unit (ICU)

ISO 9001 Quality Management System 2014

ISO 14001 Environmental Management System 2014 About the Hong Kong Housing Authority 17

The HA also refers to some other international standards and integrates them into our management systems. Most of these standards are not certifiable but measured or verified with other means such as the HKQAA CSR Advocate Index.

Other Quality Schemes/ Standards Adopted since

Development & Construction Division (DCD)

ISO 26000 Social Responsibility 2010

ISO 31000 Risk Management 2010

European Foundation for Quality Management (EFQM) Excellence Model 2010

Estate Management Division (EMD)

ISO 19011 Auditing Management System 2012

ISO 26000 Social Responsibility 2012

ISO 31000 Risk Management 2012

HKQAA Sustainable Building Index (SBI) Scheme 2012

Apart from aligning our practice with international standards, individual divisions and units formulate policies that show their commitment to sustainability in their daily operation.

Energy Policy of DCD

In moving towards our goal of sustainable operations in meeting customer and community expectations, the DCD recognises the importance of energy management in the provision of affordable quality housing. To this end, we affirm our commitment to:

• Continual improvement in energy performance; • Ensure the availability of information and necessary resources to achieve objectives and targets; and • Comply with applicable legal requirements and other requirements to which we subscribe that relate to our energy use, consumption and efficiency.

In addition, we support the purchase of energy-efficient products and services, and the design for energy performance improvement. About the Hong Kong Housing Authority 18

Energy Policy of EMD

EMD is committed to continually improving its energy performance standards in the areas of facility management and improvement works of PRH domestic blocks. To achieve this objective, the top management of EMD affirms the following commitments:

• To regularly review and seek continual improvement in energy performance; • To ensure the availability of information and necessary resources to achieve objectives and targets; • To comply with applicable legal requirements and other requirements to which we subscribe, related to our energy use, consumption and efficiency; • To provide a framework for setting and reviewing energy objectives and targets; and • To support the purchase of energy-efficient products, services and design for energy performance improvement.

Social Responsibility Policy of DCD and EMD

We recognise social responsibility as an integral part of our long-established caring values. Social responsibility is the way we have and will continue in our approaches and practices. We affirm our commitment in adopting and practising the following principles of social responsibility:

• Be accountable for our impacts on society and the environment; • Be transparent in our decisions and activities that impact on society and the environment; • Be ethical in terms of honesty, equity and integrity; • Be conscious of and respect the interests of our stakeholders and respond to their expressed concerns; • Be respectful of the rule of law and international norms of behaviour for environmental or social safeguards; and • Be respectful and supportive of human rights with particular regard to discrimination, grievance resolution and rights at work. About the Hong Kong Housing Authority 19

Stakeholder Engagement and Significant Material Aspects

Stakeholder Engagement The HA values comments and feedbacks from stakeholders. We have identified a list of key stakeholders according to their relationship with and dependence on our operations, and have engaged them via different channels.

Stakeholder Group Engagement Channels and Initiatives

Staff members • Departmental Consultative Committees • Development and Construction Division (DCD) Academy • Staff development training • Annual performance appraisals • “Housing Dimensions” publications • DCD Newsletter • Departmental Staff Suggestion Scheme • Environmental awareness programmes • Staff associations • Intranet • Sustainability Report

Tenants • Estate Management Advisory Committees • Estate Newsletter • Residents surveys & post-completion reviews • Customer satisfaction surveys • Briefing sessions & meetings • “Green Living” Mini-website • “iHousing” mobile application • Environmental and community relations programmes • Sustainability Report

Suppliers / Contractors • Regular meetings / briefings • Site-visits • Mobile applications • Contractor performance appraisals • Contractor Award Schemes

Government departments • Cross-departmental meetings or agencies • Charters and schemes About the Hong Kong Housing Authority 20

Stakeholder Group Engagement Channels and Initiatives

Legislators and local district • Consultation meetings councillors • Legislative Council meetings • District Council meetings

Non-governmental • Community environmental programmes organisations • Sustainability Report

Media • “Housing Dimensions” publications • Press releases • Social media • Enquiries • Local and international events and conferences

General public • “Housing Dimensions” publications • Press releases • Social media • “Green Living” Mini-website • Sustainability Report • Public events and activities About the Hong Kong Housing Authority 21

Materiality Assessment Regular stakeholder engagement exercises enable the HA to understand holistically on the concerns of our people, partners, regulators, and the community. Our senior management frequently reviews and responds to the comments and feedback from our stakeholders through internal management meetings.

Also, comments from our stakeholders assisted us in formulating the list of material aspects and the reporting boundaries for this Report.

Note: * The performance of HA’s contractors in the areas of “Energy”, “Effluents & Waste” and “Occupational Health and Safety” have also been covered in this Report. Back to Top ENVIRONMENTAL PERFORMANCE

Initiatives in Planning and Construction of New Housing Estates Initiatives in Existing Housing Estates Initiatives in Office at Work Case Study – Increased Use of Precast Concrete Components Environmental Performance 23

It has been a longstanding commitment of the Hong Kong Housing Authority (HA) to provide quality, sustainable and environmentally friendly housing to the public. We have been taking an active role in improving our environmental performance with regards to energy conservation, resource conservation, air quality, and green estate and office operations.

Initiatives in Planning and Construction of New Housing Estates

Green Design and Construction Conducting Micro-climate Studies and Air Ventilation Assessment The HA applies micro-climate studies and Air Ventilation Assessments in the planning and design of new estates. Taking an array of environmental factors such as wind availability, natural ventilation, daylighting and shading, thermal comfort, as well as pollutant dispersion into consideration, the studies allow us to have a more comprehensive understanding over the projects’ impacts on the surrounding environment. This year, micro-climate studies were conducted in 31 on-going projects and Air Ventilation Assessments were carried out in 19 projects.

Micro-climate studies and Air Ventilation Assessment

Adopting Low Carbon Building Design Carbon In alignment with the Government’s Hong Emission Estimation

Kong Climate Action Plan 2030+, we have Avoided annual CO2 emissions adopted various green building strategies equivalent to 155,000 trees during the design and construction of our planted for 30 domestic blocks public housing projects to minimise our designed in 2018/19 carbon footprint.

To ensure the target could be met, we have continued to apply the Carbon Emission Estimation (CEE) in all new development projects under-design. During the year, CEE has been adopted in nine projects, which allowed us to estimate the amount of GHG emissions occurring throughout the whole building lifecycle. Comparing that against the standard block of New Harmony 1 Option 6 and Kai Ching Estate, the average reduction of GHG emissions is about 16% since the implementation of CEE. Environmental Performance 24

Utilising Green Materials and Products Greener alternatives of construction materials have been adopted in new works projects, and multiple initiatives have been in place to reduce the use of cement. For example, part of the cement in precast facades and stairs are mandatorily substituted with Ground Granulated Blast Furnace Slag (GGBS) for all our new projects, so as to minimise the use of cement and facilitate the popularisation of recycled materials application. Its application in other precast structural elements is also currently underway. Synthetic macro-fibre reinforcement will also be used in on-grade slabs in new projects where applicable. Ground Granulated Blast Furnace Slag

In addition to concrete, we keep exploring the possibility of incorporating other sustainable materials and energy-efficient equipment into the buildings. For instance, timber from certified sustainable origins are selected for door manufacturing, and plumbing fixtures registered under the Water Efficiency Labelling Scheme (WELS) are used.

The HA also promotes the use of innovative materials and products which yields environmental benefits. In 2017/18, we announced the mandatory use of B5 bio-diesel as a fuel for all off-road construction machinery on site. We are also investigating the future use of manufactured sand in replacement for river sand. By carrying out trial on applying mortar consisting manufactured sand to vertical surfaces, the workability and performance of the proposed specification achieved satisfactory performance. Moreover, we have formulated the structural soil chemical mix to promote vegetation growth and comply with load-bearing requirements simultaneously. It has been adopted in the housing development at Anderson Road Sites A and B Phases 1 and 2 during the year.

Furthermore, we continued to liaise with Hong Kong Green Building Council (HKGBC) and Construction Industry Council (CIC) on the integration of HKGBC Green Building Product Labelling Scheme and CIC Carbon Labelling Scheme, and the HA’s product certification scheme. During the year, HKGBC has incorporated the three schemes to the BEAM Plus credits, and hence, the updated specification clauses of BEAM Plus for New Building version 2.0 will be implemented in all our new works projects accordingly. We will also monitor the HKGBC Green Product Accreditation & Standards Scheme and update our guide on green materials and products for maintenance and improvement work, where applicable. Environmental Performance 25

Environmentally Friendly Construction Practices In our pursuit of going beyond legal requirements, we require our contractors to adopt various green construction methods from the aspects of site formation, demolition, foundation, building and civil engineering works. For example:

• implementing ISO 9001 Quality Management System (QMS) and ISO 14001 Environment Management System (EMS); • requiring Building (New Works Category) and Piling Contractors to be certified with ISO 50001 Energy Management System (EnMS); • using generators with Quality Powered Mechanical Equipment (QPME) labels; • practicing hard paved construction; • offering solar hot water heaters in workers’ shower areas; • providing food waste composting facilities in remote sites with canteens or catering services; • recovering undamaged timber pallets for locally manufactured pavers for reuse or recycling; and • maintaining online database “Information Platform on Recyclable Non-inert Construction and Demolition Waste”.

Adopt precast concrete Use electric vehicles components (EVs) as contract cars

Use RFID to track construction waste Greening on site disposal

To manage the environmental impacts and enhance the coordination of work along the building lifecycle, we integrate innovative and advanced technologies into our green practices. An intelligent 3D model-based Building Information Modelling (BIM) is one of the most important tools which enables effective work during the planning, design, construction and management stages. First adopted in 2005, BIM is now widely used in our new projects for design, coordination, environmental analyses and construction planning.

Building Information Modelling Adopted in over 90 projects since 2005 Environmental Performance 26

Adding on considerations of time and cost to the existing 3D BIM, we have introduced a customised 5D BIM to allow more accurate forecasting and planning of resources. The tool has been applied in the housing development at Anderson Road Sites A and B Phases 1 and 2. During the year, we have also explored the feasibility of using the BIM system for the processing of new development works submissions. User requirements are being collected and a study report is being prepared in the initial stage. 5D BIM

In addition to adopting various creative and environmentally friendly practices in our development projects, we have also developed standards for their applications. Standardised-designed precast segment roof water tanks are applied in new projects if applicable. Also, we published guidelines for “Implementation of Precast Construction at Roof of Domestic Block” and implemented the precast acoustic balcony in the latest Modular Flat Design in 2018. We will continuously explore the wider use of precast concrete components such as volumetric precast components, precast structural walls with concealed conduits, as well as precast lift shafts with pre-installed lift guide rails.

Integrated Use of BIM and Geographic Information System (GIS) for Site Potential and Feasibility Studies The integrated use of BIM and GIS is instrumental to our planning and design of housing development in particular at feasibility stage to perform a number of visual impact assessments, including ridgeline, vantage point and shadow analysis.

Green Building Recognition Incorporating green building features into the development projects are our top priority, and BEAM Assessed Projects all our projects are required to achieve the 7 projects registered & “Gold” rating standard or above in the HKGBC’s 4 projects awarded during the year BEAM Plus NB certification scheme. In 2018/19, the results are summarised as follows:

Project Rating

Public Rental Housing (PRH) Development at Queen's Hill Site 1 Provisional Platinum Phase 1 & 5, Fanling Community Hall cum Social Welfare Facilities at Queen's Hill, Fanling Provisional Gold

PRH Development at Near Lai King Hill Road, Kwai Chung Provisional Gold

Subsidised Sale Flat (SSF) Development at Tung Chung Area 54 Provisional Gold Environmental Performance 27

Resource Conservation Holistic Energy Management To enhance the overall energy efficiency, we have implemented the Energy Management System in accordance with ISO 50001 since 2011. Through the system, communal energy consumption of the completed and occupied buildings can be estimated during the design stage, helping us to identify and enforce the energy performance measures. During the year, we have applied the energy estimations to nine new public housing developments. We have also required our contractors to monitor their energy performance and submit energy consumption data in accordance to the standard’s requirements.

Average Energy Consumption of building services installations in communal areas of domestic blocks designed in 2018/19 was 22.26 kWh/m2/annum

Renewable Energy We strive to maximise the use of renewable energy technologies. Grid-connected photovoltaic (PV) systems are installed in new building blocks where applicable, which is designed to generate about 1.5% to 2.5% of the electricity demand of the communal area.

PV systems (as of March 2019) Installed in 98 domestic blocks, with a total system capacity of 930 kW

Promoting Electric Vehicles We actively support the Government’s policy in promoting the use of electric vehicles (EVs). We follow the requirement of Planning Department’s “Hong Kong Planning Standards and Guidelines” and have provided EV charging facilities for 30% indoor private car parking spaces at of new public housing developments. For the remaining 70% indoor private car parking spaces, we have installed EV charging-enabling facilities (including electricity distribution boards, cables, conduit and trunking) and have reserved space for future installation of EV chargers. EV charging facilities Environmental Performance 28

Energy Efficiency in Buildings During the development of estates, we observe the Building Department’s “Guidelines on the Design and Construction Requirements for Energy Efficiency of Residential Buildings” issued in 2014. In line with the Guidelines, we continue to make efforts in exploring the potentials of natural ventilation and the integration of sustainable designs. On the other hand, we have developed a list of relevant standards and guidelines for air-conditioning systems to identify the appropriate projects in applying hybrid Hybrid ventilation system ventilation systems, thereby reducing energy consumption in air-conditioning and mechanical ventilation systems.

We comply with the Building Energy Codes issued by the Electrical and Mechanical Services Department (EMSD). We have received 135 Certificates of Compliance Registration from the EMSD for the completed developments in compliance with the Building Energy Efficiency Ordinance.

For a few years, the lift systems using motors with power rating of 18kW or above are required to use regenerative power in new works projects. Due to the satisfactory piloting results, we have further extended the implementation of lift regenerative power feature for lift motors from “18 kW or above” to “8 kW or above” and used permanent magnet synchronous motors (PMSM) in some of our projects to further improve the energy efficiency.

All our new project designs have applied LED bulkhead lights as standard lighting in communal areas of domestic blocks to strive for energy saving in lighting systems. In addition, in order to meet the illumination requirements stipulated for barrier-free access in new residential projects, two-level lighting control system has been deployed. Proper lighting control with the aid of motion sensors, photocell sensors, timer control switches and on-demand switches have also been adopted to reduce energy use. From 2019 onwards, we will further adopt LED exit signs and directional signs in the design of new developments.

PMSM for lift installation LED bulkhead lights Environmental Performance 29

LED exit signs and directional signs

We are committed to regularly reviewing and exploring alternative measures to improve energy efficiency. We have continued to align the design of our new projects with the mandatory requirements on Residential Thermal Transfer Values promulgated in the Buildings Department’s Practice Note.

Smart Meter In pursuance of enhancing the environmental awareness among tenants, all new housing blocks are equipped with smart meter monitoring system which displays the monthly energy consumption information in the lobbies of the main entrance. Peer comparison data on the consumption of electricity, gas and fresh water are also provided for the communities and tenants to benchmark their environmental footprint.

Display of the smart meter monitoring system at main entrance lobby of Hoi Ying Estate Environmental Performance 30

Water Conservation Apart from construction processes, freshwater is dominantly consumed in daily washing, flushing and irrigation. We have thus implemented different measures in new project designs to achieve the goal of preserving water resources. For example, integrated water-sensitive urban design is introduced in Shui Chuen O Estate to collect rainwater in the high elevations and Zero Irrigation System Planter green slopes. After being treated by bio-retention, collected Under construction in 22 projects & rainwater can be stored and used for irrigation. completed in 11 projects

We have also successfully trialled the installation of Zero Irrigation System (ZIS), which has proved to be effective in reusing rainwater and reducing potable water for irrigation. The system has been adopted in planters of appropriate location and size in all PRH and SSF projects since 2016.

Completed ZIS retaining rainwater and drawing up water for irrigation in a self-sustaining cycle: before (left) & after (right)

Mitigating Environmental Impacts Estate Ecology In alignment with the balanced ecological planning and design principles, we are committed to maintaining the ecological value in the vicinity of our housing projects. Accordingly, we have developed green design guidelines that require new estate area and sites over two hectares to have the greening ratio of at least 20% and 30% respectively. The tree planting ratio is set to be one tree or more per 15 flats. Other measures such as hydroseeding and planting on the newly formed slopes were also deployed to Hydroseeding at slope at So Uk Estate Phase 2 further expand greenery coverage and improve the aesthetics around the estate area. As of the end of March 2019, four projects including eight slopes have undergone these green treatments, e.g. So Uk Estate Phase 2. Environmental Performance 31

At the same time, we are developing a prefabricated modular system to make the planting of trees at ground level and on the podiums of estate blocks simpler and more efficient. We are also looking to use more pre-grown vertical green panels at appropriate projects, as these are very effective in increasing the amount of green coverage and achieving “instant greening”.

Prefabricated modular planting system at Shek Kip Mei Estate Phase 3

To better integrate these principles into practice, we hold briefing and debriefing sessions, as well as site visits for our contractors. We have also coordinated with the Development Bureau to establish guidelines and provisions for facilitating our liaison with contractors.

In support of sustainable gardening, we have conducted trials of felled trees recycling at some of our developments. On-site shredding and composting facilities are set up to recycle felled trees to mulch and compost for landscaping use. The results have helped us to devise an optimal ratio of wood and garden waste for compost production and set out criteria for composting conditions, of which a relevant guideline is currently under development.

Felled trees are cut and shredded into wood chips for composting with food or garden waste Environmental Performance 32

The continuous involvement of our tenants also contributes to our greenery work. Through the Action Seedling programme, tenants are invited to participate in gardening and planting at our designated planting area, gradually developing their interest and concern in nature conservation.

Noise Control Considering the noise impacts associated with road Action Seedling programme at Mun Tung Estate traffic noise, we have embedded a variety of noise mitigation features, including acoustic windows, architectural fins and noise barriers, into our projects based on the site-specific characteristics. To explore further enhancement opportunities, we developed the second-generation acoustic precast balconies design which features an additional sliding screen in front of the balcony doors, noise absorptive material in the balcony wall and ceiling, and inclined panels along the parapet. Where appropriate, this type of acoustic balcony will be included in new projects Second-generation acoustic balcony to reduce traffic noise nuisance and improve living experience of our tenants.

Air Quality Management In accordance with the Development Bureau’s implementation plan, the use of four types of Exempted Non-Road Machinery with an estimated value of more than $200 million have been phased out. With the consent of our foundation contractors, filters have been installed in their plants and machinery for removing air pollutants.

Asbestos Abatement We have conducted asbestos removal work for Public Housing Development site at Redevelopment of Pak Tin Estate, Phase 10 during the year.

Risk Assessment By referencing to ISO 31000 Risk Management System, a risk assessment on about 2,300 building materials used in architectural, building services, geotechnical engineering, landscaping works and structural materials was conducted. We have continued to implement the enhanced quality control system on material compliance checking and monitoring during the year. Environmental Performance 33

Initiatives in Existing Housing Estates

Energy Conservation and Carbon Management Adoption of Energy and Carbon Reduction Measures The HA is keen on adopting various energy-saving strategies. In addition to the adoption of energy- efficient built-in fixtures in new developments, we have been continuously reviewing and enhancing the energy efficiencies of our existing installations.

Example of Latest Energy-saving Technologies Replaced 56 old lifts under Lift Modernisation Programme Reduced around 30% of its energy consumption

As in previous years, we have closely monitored our energy consumption to facilitate better management and control. Owing to our continuous effort, electricity consumption in existing estates’ communal areas has decreased to 49.9 kWh per flat per month. This represents a 2% decrease compared to the previous year, securing a year-on-year reduction for the 11th year.

Electricity Consumption in the Public Areas of Estates 80

70

69.4 67.1 60 64.8 62.6 60.7 59.3 56.5 54.9 50 52.7 51.2 50.9 49.9

40 Average Electricity Consumption (kWh per flat per month) 2007/08 2008/09 2009/10 2010/11 2011/12 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 2018/19 Year

On the other hand, we have continued to monitor the overall carbon footprint of our housing blocks. The sixth carbon audit report was completed this year for 14 typical housing blocks which cover the majority of PRH block types. Based on the findings, the overall carbon footprint of the 14 blocks has been decreased by the average of about 17%, against the baseline data in 2011/12. The results help us to examine and formulate appropriate measures for carbon reduction. Environmental Performance 34

As an initiative to reduce overall carbon footprint of our tenants and mall visitors, we offer EV charging facilities for monthly EV parking in car parks on need basis where technically feasible, in addition to those EV charging facilities provided for users of hourly parking spaces in new and existing car parks. To further expand our EV charging network, we had conducted feasibility study and planned to provide additional medium chargers at hourly car parking spaces in Domain, Tak Long and On Tat Estates in the coming year. As at the end of the reporting year, 31 EV charging facilities at ten existing carparks have been installed for monthly users on need basis. To encourage the use of EVs, we offer a maximum of two hours of free parking during charging of EVs at our hourly parking spaces.

Waste Management In preparation for Environmental Protection Department (EPD)’s upcoming implementation of Municipal Solid Waste (MSW) Charging Scheme, we jointly organised a trial implementation programme with the EPD. Phase 1 of the programme was conducted in Ka Fuk, Tai Hang Tung and Yue Wan Estates. In the programme, EPD provided free “dummy” garbage bags to our tenants in the three selected estates for a three-month period starting from January 2019. We are reviewing its effectiveness with the EPD, before launching another round of trial.

Trial of MSW Charging Scheme in selected estates

Synergising with our continued promotion of the Source Separation of Domestic Waste Programme in all housing estates, the community’s awareness on waste reduction and waste separation at source has been raised. The average domestic waste production of our residents was 0.58 kg/person/day which is lower than our target of less than 0.7kg/person/day, and a considerable amount of recyclables have been received during the year.

30,620 tonnes of 2,229 tonnes of paper recycled plastic bottles recycled

1,984 tonnes of 925 tonnes of aluminium cans used clothes recycled recycled Environmental Performance 35

With respect to our commercial premises, our focus is placed on reducing food waste and the use of plastic tableware. Apart from encouraging restaurants, supermarkets and market stall tenants to donate surplus food to non-government organisations, we collaborated with the EPD and Food and Environmental Hygiene Department during the year to launch a two-year pilot scheme for collecting source-separated food waste from nine HA wet markets and shopping centres. Collected food waste is sent for off-site recycling at the Organic Resources Recovery Centre. On the other hand, a scheme named “Plastic-Free Redemption Programme in Domain” was organised to spread a plastic-and-disposable- free culture through gift redemption and promotion schemes.

Water Conservation We are committed to conserving water resources in our managed commercial properties. For instance, a reclaimed air-conditioning condensate water recovery system has been introduced in Domain to filter and reuse condensate water for landscape irrigation.

Greening and Tree Management Greening To create a healthy and green living environment, we have adopted roof greening as one of our landscape improvement initiatives. Green roofs, together with auto-adjusting irrigation systems wherever feasible, have been retrofitted in some existing estates. Throughout these landscape improvement works, we introduce various plants that are suitable for the local landscape and conditions. During the year, such works have been conducted in 20 estates.

Landscape Improvement Programme in Ping Shek Estate (Left) and Tsz Ching Estate (Right) Environmental Performance 36

Strengthening Tree Management To ensure effective assessment and management of approximately 93,000 trees on the premises of around 200 housing estates, the Enterprise Tree Management System (ETrMS) has been developed and applied. Serving as a database, ETrMS allows us to monitor tree management work and conduct risk assessment via web and mobile applications. The findings are stored in a comprehensive GIS after each assessment. During on-site inspection, we can log onto the ETrMS to identify trees in need of remedial work or carry out tree risk assessments in the field.

In support of our work on tree management and preservation, we have recruited Estate Tree Ambassadors (ETAs) in our estates. As at March 2019, about 720 residents have participated as ETAs. To equip the ETAs with basic knowledge in the areas of tree ETrMS as a computerised database for care, we have organised refresher and training courses for them effective tree management during the year.

We also meet with the Tree Management Office under the Development Bureau and other relevant government departments periodically to discuss issues of concern on tree. General information of common trees found in our housing estates are available on our mini-website for public access.

Asbestos Abatement Asbestos are present in some of our old housing blocks and buildings, but they pose little to no threats to human health if the substance is left intact and undisturbed. Through a series of initiatives such as distributing pamphlets, posting notices, updating Asbestos Containing Material (ACM) record in the HA/HD website, we have promulgated and enhanced publicity of locations and proper handling of ACM. Regular training seminars and briefings have been held to alert and remind our staff on the proper procedures in handling ACM. We have also enhanced regular monitoring system on ACM including half-yearly condition survey and annual in-flat condition survey by our staff, biennial condition survey by Registered Asbestos Consultant, and carry out necessary repair and follow up action. Environmental Performance 37

Organising Green Activities We keep strengthening our efforts in raising environmental awareness among residents in our housing estates. In this regard, we have launched a long-term estate-wide environmental education programme, named “Green Delight in Estates” (GDE), in partnership with local green groups since its inception in 2005. During the year, GDE Phase 11 has been completed with a total of 2,647 residents and students being trained as Green Estate Ambassadors, spreading green messages to other residents and fostering a sustainable community environment.

In 2019, Phase 12 has been commenced with a two-year theme of “Waste Reduction and Recycling”, echoing the Government’s waste management policy. In partnership with Greeners Action, Business Environment Council and World Green Organisation, we organised a variety of comprehensive educational and promotional programmes for 40 selected estates each year to encourage waste reduction and recycling. During the launching ceremony-cum-green carnival at Oi Man Estate, various activities like second-hand barter markets, upcycling and eco-detergent workshops were held.

In order to reduce different types of waste, HA has stepped up action to boost tenants’ participation in waste reduction campaign - “Let’s Join Hands to Reduce Waste in Our Estates”. The recognisable mascots, namely honeybee and a “slimmed-down” litter bin, have been used to connect with people in a lively way.

Launching ceremony of GDE Phase 12 Upcycling and eco-detergent workshops

The Estate Management Advisory Committees (EMACs) contribute significantly to the promotion of green living environment as well. We have organised a wide array of programmes, including green carnivals, green talks, guided tours of plants and planting activities, in collaboration with EMACs to engage residents in environmental works. For example, green carnivals were held at Hing Man Estate and Hing Tung Estate to enrich tenants’ knowledge on horticulture. Throughout the year, such greening activities were organised for residents in 20 estates. Community gardening events were also organised in 14 estates, which allowed residents of all ages to experience the joy of harvesting their own home- grown food. Environmental Performance 38

Green Carnival at Hing Man Estate Community Garden Day in Yue Wan Estate

Green initiatives are also introduced to our retail facilities on a continuous basis. Ten shopping centres have pledged to the Energy Saving Charter and the Charter on External Lighting respectively, demonstrating our efforts in environmental protection and energy saving. The retail facilities under our 20 shopping centres and estates had signed up to join the Hong Kong Green Shop Alliance and were encouraged to adopt various green measures.

Initiatives in Office at Work

Energy Saving and Carbon Management We are always devoted to minimising our electricity consumption and GHG emissions Electricity Saving at work. To demonstrate our commitment, we Target to reduce 4% vs. 2013/14 have introduced an electricity saving target in Saved 11.9% in 2018/19 alignment with the Government’s latest target. For 2018/19, the interim goal is to achieve a 4% consumption reduction against the base year. During the year, we have achieved significant reduction in electricity consumption, far exceeding our target.

We have achieved such reduction through different initiatives, including installing motion sensors for lighting, optimising the chiller system control, changing the operating hours of lifts, escalators and air- conditioning equipment, etc.

To better understand our environmental footprint in carbon terms, we have continued to conduct carbon audits for HAHQ Block 3 and Lok Fu Customer Service Centre for 10 consecutive years. Under our effective management, the amount of GHG emissions from our offices remained constant in the previous few years. Environmental Performance 39

Waste Management We have carried out different waste management measures to reduce solid waste generated Paper Consumption by our offices. Waste paper accounts for a Target to reduce by 2.5% vs. 2013/14 significant portion of total waste generation. To Saved 7.9% in 2018/19 this end, we have introduced various IT-enabled solutions to reduce the use of paper at source. In addition, we have adopted environmentally friendly paper in printing all our publicity materials to further reduce the environmental footprint.

Enterprise Resources Planning (ERP) application in procurement procedures Housing Electronic Plan Submission System (HePlan) & Housing Electronic Building Records Online System (HeBROS) for e-submissions and handling of documents HePlan for e-transfer of submissions to the Independent Checking Unit

We acknowledge that defective mercury-containing lamps is the major hazardous materials at HAHQ. To lessen their impacts to the environment, we have ensured responsible disposal of waste by handling all the lamps collected with special waste treatment.

Besides, we have set guidelines for procurement and disposal of safety helmets since 2017. Each year, we will remind our staff to collect expired safety helmets which would be destructed for recycling and utilised to produce other products.

Water Conservation Whilst providing water conservation tips Water Consumption to our staff, water consumption is regularly Target to reduce by 1% vs. 2015/16 monitored and reviewed through inspections Saved 6.1% in 2018/19 to avoid pipe breakage and leakage. Hence, we target at lowering the water consumption by 1% when compared to the 2015/2016 baseline data. During the year, we have achieved a 6.1% reduction against the baseline.

Green Culture and Activities We take the initiative in encouraging green culture in the offices on multimedia platforms. The HA Environmental Corporate Video, which highlights our environmental programmes and activities, is available on the HA/HD website, social media channels and e-Learning Portal, and is broadcasted at the induction course for all new staff. Also, we arranged green display panels at HAHQ and Lung Cheung Office Block for showcasing our latest environmental work and achievements. Environmental Performance 40

A wide array of green initiatives regarding paper saving, waste minimisation, waste recovery for recycling and reuse, and energy conservation have been carried out. Routine Office Security cum Energy Conservation Check is conducted every day after office hours to ensure unnecessary lighting and office equipment are being switched off. During the year, we have organised a total of 13 seminars to raise the environmental awareness of our staff.

In June 2018 and January 2019, we have also cooperated with a non-profit organisation to organise “Environmental Collection and Recycling Campaigns” in the HAHQ and two other offices. With overwhelming support from our staff, we collected about three tonnes of reusable items, including clothes, shoes, handbags, books, stationeries, household items, beddings and sports items, etc.

Environmental Collection and Recycling Campaign at (from left) the HAHQ, Lung Cheung Office Block and Lok Fu Customer Centre

Meanwhile, we strongly encourage our staff to participate in the environmental events organised by external parties. During the year, we have participated in activities such as the Hong Kong Tree Planting Day and the Community Chest’s Green Day to promote green messages to the community.

Over 120 staff and their family members participated the Hong Kong Tree Planting Day

Green Manager Scheme Supporting the Government-wide Green Manager Scheme launched by the EPD, we appointed staff members as Green Manager and Green Executives in the same way as other bureaux and departments. They help to disseminate environmental protection principles in the offices, whilst monitoring the HA’s environmental performance and effectiveness of the measures. Environmental Performance 41

CASE STUDY INCREASED USE OF PRECAST CONCRETE COMPONENTS

The HA always seeks opportunities to enhance environmental sustainability in housing development projects. Public housing development is large scale development with extensive use of construction materials and resources. To promote resource efficiency in construction work, we have been actively using precast concrete components (PCCs) with Modular Flat Design when developing public housing.

Adoption since 1990s The HA has been using PCCs in its public housing development for over 25 years. Building components such as facades and staircases are prefabricated in off-site factories to enhance on-site construction efficiency and reduce resource consumption. With mechanised construction, building components are lifted to the working floor to fabricate the building with in-situ concrete by large panel metal formwork and fabric mesh reinforcement. PCCs can also reduce the construction waste generated from excessive concrete on-site. By applying different standardised PCCs to our housing projects, the construction productivity is maintained at a high level with 6-day construction cycle for a typical floor.

Current Use of Various PCCs We strive to extend the use of PCCs. The technology is currently adopted in precast facades, precast staircases, precast partition walls, precast water tanks, semi-precast slabs, precast balcony and precast refuse chute. In addition, we have adopted mesh reinforcement for wall & slab construction and off-site “cut & bent” steel reinforcement. To extend the use of volumetric precast elements, the bathroom and the kitchen are made off-site as volumetric units where conditions permit.

Precast facade Volumetric precast bathroom Environmental Performance 42

Precast staircases Semi-precast slab

Continuous Exploration on PCCs Applicability Currently, the use of PCCs has reached 35% of concrete volume and 70% precast rate on plan at typical floor of the housing development. To improve resource efficiency, we are exploring the enhanced versions of PCCs, including the adoption of semi-precast slab with pre-installed service conduits in common area at typical floor. Some trials have been successfully conducted in precast component factories. In addition, we attempt to use precast structural walls with concealed conduits and precast lift shafts with pre-installed lift guide rails. The pilot project was commenced in 2019. With all the new initiatives, we expect the precast rate can be raised from about 70% to 90% on plan.

Legend Current Precast Concrete Components Enhanced Precast Concrete Components

The extended version of PCCs (indicated in green) can raise the precast rate to around 90% on plan

To further promote environmental sustainability in developing public housing, the HA will continue exploring the latest development on adopting PCCs and relevant environmentally-sound technologies whenever viable.

Back to Top SOCIAL PERFORMANCE

Initiatives in Planning and Construction of New Housing Estates Initiatives in Existing Housing Estates Initiatives in Office at Work Case Study – Healthy Ageing Programme Social Performance 44

The Hong Kong Housing Authority (HA) actively creates a pleasant and sustainable living environment along with inclusiveness, living quality, community engagement and public spaces for social interaction and leisure. We are also committed to creating a positive workplace culture that can in turn enhance staff productivity and morale.

Initiatives in Planning and Construction of New Housing Estates

Building for the Community The HA develops new estates with their own identities through planning and designing to promote social cohesion. Common areas and ancillary facilities of the new estates are planned and designed according to site characteristics and community needs. Apart from consulting District Councillors for all new developments, the HA engaged the community in the process of planning, design, construction and flat intake, including engagement workshops, forums and meetings, to collect their feedbacks.

Customer Average Customer Satisfaction Index Complaints 91.9% Within 6 Months of Intake 0.94 per 1,000 PRH flats

The HA adopts universal design when developing new housing estates to meet the needs of different age groups. We continued to plan and design new housing developments for socio-spatial equity, including planning integrated community play areas for all ages and abilities and implementing barrier-free access to block entrances, strategic estate facilities and transportation nodes. Integrated community play area

In-flat accessibility facilities such as wheelchair-accessible corridors, flat entrances, and kitchen and bathroom doorways, and the use of materials that are safer for and easier to use by elderly and disabled users, such as non-slip floor tiles and large-sized switches, are incorporated when designing new housing estates. The adoption of such features could enhance safety and accessibility in the living environment.

Multi-sensory map and tactile guide path system Social Performance 45

Site Safety and Evaluation To cater the needs of the community and neighbourhood, the HA works closely with contractors and service providers. Management systems and standards are designed to protect the occupational safety and health (OSH) of our staff members and contractors at the construction site.

The HA continued to implement the Safety Management System, and uphold workplace safety as defined in the Safety and Health Policy for effective OSH risk management. Our site operations abided by the Occupational Safety and Health Ordinance, Factories and Industrial Undertakings Ordinance and other applicable laws and regulations.

We issue alerts regularly to keep our staff informed about the best safety practices and the latest management approaches such as the updates on safety structure and committees, in-house safety rules, job hazard analysis, inspections, accident controls as well as the promotion of awareness programmes.

Also, we continue to keep track of the OSH performances for our staff members and work contracts to ensure its effectiveness on accident prevention. During the year, the accident rates at HA’s new works and maintenance works sites were 7.4 and 5.7 per 1,000 workers respectively, which were both lower than that of the Hong Kong construction industry average. The performance statistics, number of construction employees, number of industrial fatality, number of accidents of HA works contracts and Hong Kong construction industry are shown at the HA’s Site Safety Website.

Meanwhile, it is regrettable that there were two industrial fatal accidents in new works contracts and two industrial fatal accidents in maintenance works contracts in 2018. Investigations were carried out to understand the causes. We will continue to monitor the effectiveness of our site safety measures to attain the goal of zero fatality.

Safety Training and Support Various supports and services are provided to contractors to ensure their staff and workers are well- equipped with construction safety knowledge. During the year, we issued 56 safety and health alerts, and organised a Site Safety Forum, two site safety seminars and two brainstorming workshops on topical issues, articles are published to disseminate messages of safety events through Housing Dimensions to raise the safety awareness.

Training programmes are organised to heighten the site safety awareness and vigilance of our site staff when conducting safety inspections on construction sites. Site staff members are required to participate in the Site Safety PASSPORT Training Programme organised by Training and Development Centre of the Housing Department (HD). Online refresher course is also required for staff members who have completed the Programme every five years to update their safety knowledge. We also maintained site safety trainings for Construction Industry Safety Training Certificate (commonly known as “Green Card”) and refresher courses for Green Card renewal to equip and maintain safety awareness of our staff members. Social Performance 46

Putting Standards into Practice The HA keeps connecting with stakeholders to promote the best safety practice. We continued to maintain the Site Safety website with the latest site safety information and multi-media materials shared by the Construction Industry Council (CIC), Occupational Safety and Health Council (OSHC) and the Labour Department. During the year, we have completed and uploaded a video to the Site Safety website to share our good practice in site safety and health with our Latest site safety information and multi-media staff, industry stakeholders and the public. materials are uploaded to the HA’s Site Safety website

Strengthening workers’ alertness and accuracy in work is vital to avoid accidents caused by human error. We continued to work with OSHC to implement and promote standardised Pointing-and-Calling oral commands for our contractors in high-risk activities. The use of pointing and confirmed slogan can enhance the safety consciousness and reduce accidents arising from negligence or misunderstanding.

To enhance the safe and healthy image of the construction industry, the HA explored and implemented measures in new works construction contracts. We issued new specifications in the first quarter of 2019 which covers enhancement in equipment and installation, innovative safety measures, accreditation of safety supervisor and management tools including Safety Climate Index and work safe behaviour programme.

Performance Monitoring and Management The HA developed the Performance Assessment Scoring System (PASS), Independent Safety Auditing System and Surprise Safety Inspection Programme (SSIP) to monitor the performance of the new building works and maintenance projects. We appointed OSHC as our consultant to provide advice on good practices, guidelines, specifications, standards and alerts to promote site safety under Independent Safety Auditing System and SSIP. Surprise site visits conducted to ensure safety vigilance Audit Reports are issued to contractor and project and management standard teams for immediate corrective actions to prevent recurrence of the hazards identified.

The Housing Department Site Safety Sub-committee (HDSSSC) meets bi-annually with the Development Bureau, other government departments, OSHC, CIC and construction-related associations and unions to review, appraise and advise site safety management measures for both new work construction contracts and maintenance & improvement (M&I) works contracts of the HA. Representatives of Development and Construction Division (DCD) professional grade and site staff grade were also invited to comment on the measures during the year. Social Performance 47

Incident Reporting and Investigation The HA implemented the new Safety Alert Module developed under the Development and Construction Site Mobile System (DCSMS) Phase 2 for reporting incidents or injuries. This new Module replaced the Occupational Injury and Disease Surveillance System (OIDSS) for further enhancement on reporting and analysis efficiency starting from Q3 2018.

When an accident or incident occurred on site, a preliminary report would be submitted by the HA new works contractor to the HA site staff through the Safety Alert Module of the DCSMS. The report would be submitted to the HA new works senior management of the case after the preliminary report had been vetted by the site staff. The contractor would then submit the accident/incident Accident/incident report can be submitted through the Safety report through the Safety Alert Module for Alert Module of the DCSMS vetting by the HA site staff and endorsement by the contract manager. The signed accident/incident reports with investigation report are then submitted for further monitoring.

Recognition of Our Contractors Our contractors are encouraged to participate in safety campaigns and awards, which enable them to understand the latest industry trends and best practices and assist them to optimise the current OSH management approach.

The HA’s contractors received a total of 15 awards in the 19th Construction Safety Forum and Award Presentation Ceremony

Knowledge Sharing To provide housing services with premium quality and fulfil the public housing production demand, the DCD Academy was established in 2016 to nurture new talents for the industry. The DCD Academy is a knowledge-based community that provides timely, continuous and comprehensive training on construction operations for in-house staff and external participants engaged in public housing development and construction. Social Performance 48

Initiatives in Existing Housing Estates

Facility Accessibility The HA is committed to creating a living environment that is accessible for all people regardless of age, ability and physical condition. Whenever necessary, we conduct refurbishments works for aged housing estates to improve its quality, functionality and accessibility.

We continued to implement the Lift Addition Programme, where lifts are installed within Public Rental Housing (PRH) estates to access some platforms and footbridges that previously could only be accessed by stairs. The programme helps to improve the pedestrian access across different facilities in the PRH estates and provide a socially-inclusive community for the elderly and the disabled.

Facility Safety Public safety is of crucial importance to the development of a sustainable and thriving community. The HA continued to conduct Lift Modernisation building and facility M&I works in all the Programme existing PRH estates. Under the Safety Completed modernisation of 56 lifts Auditing System for M&I works, safety audits and surprise inspections are performed by accredited safety auditors, including building M&I works redecorations, lift addition, lift modernisation and lift maintenance. The audit can ensure our M&I works meet the updated OSH standards and meet the changes in modern technology and demand on services.

The HA particularly attaches importance to lift and escalator safety in the existing estates. The Lift Inspection Focus Team has continued to operate an audit inspection system for lifts and escalators managed by the HA. Via the Lift Modernisation Programme, all lifts aged over 25 years are assessed. Those identified as in need of modernisation are then prioritised for handling.

Community Engagement with Estates The HA closely connects with tenants to address their priorities and concerns. We also collaborate with members in the community in building a better living environment.

Listening to Tenants’ Concerns The Estate Management Advisory Committee (EMAC) is an estate-based committee consisting of estate staff, elected District Councillors and tenants’ representatives. It serves as a platform for the HA to contact with tenants and strengthen tenants’ sense of belonging and collective responsibility for the well-being of the community through participation in estate management matters. Social Performance 49

Estate Management Advisory Committees • Partnered with NGOs to organise about 450 community building functions to promote neighbourliness • Held over 900 bi-monthly EMAC meetings

EMAC meetings

To ensure the HA’s commercial properties near the HA’s estates could meet the community’s needs, we have closely monitored local demand and market trends, and adjusted the leasing and trade mix of retail facilities. These includes diversifying trade and tenants mix, providing mobile facilities, arranging trade fairs, and converting less popular retail facilities into other beneficial uses.

Promoting Fire Safety Fire is one of the most significant risks that poses threats to lives and property in PRH. For the sake of keeping tenants alert to various fire risks, we run a year-round fire safety campaign, conduct regular fire drills, and disseminate fire safety-related promotional materials to tenants.

During the year, a series of “Estate Fire Safety Fun Fairs” was taken place in 35 PRH estates to educate tenants on fire prevention through interesting activities and games. We also continued to work with the Fire Services Department and send the Mobile Publicity Unit and Fire Safety Education Bus to PRH estates to get the message across.

Estate Fire Safety Fun Fairs held in PRH estates to promote fire safety Social Performance 50

Supporting Healthy Ageing and Lifestyle The HA actively promotes healthy ageing in the community. In collaboration with the Department of Health, some EMACs partnered with NGOs in launching thematic community health programmes to provide regular physical activities and healthy eating advice for tenants. During the year, 17 PRH estates participated in this programme.

EMACs also continued to collaborate with NGOs to organise “Caring for the Elderly” programme to show its care to elderly tenants. All EMACs organise at least one NGO-partnering function each year focused on delivering outreach services for the elderly tenants of the estates concerned. Meanwhile, youth from estates or estate schools are encouraged to participate in the visits to elderly tenants. During the year, Physical exercise class for elderly tenants under the “Caring for the Elderly” programme about 200 special partnering events on caring for the elderly were held. Apart from outreach services, activities such as carnivals, health promotion workshops, exhibitions and talks, and basic health assessment tests are also delivered.

Support to Families The HA introduced schemes to foster the healthy development of family and establish strong family- based support networks in support of extended family living arrangements and “ageing in place”. These include the Harmonious Families (HF) Priority Scheme, HF Transfer Scheme, HF Addition Scheme and HF Amalgamation Scheme. During the year, there were 5,860 households benefitted from the HF Schemes.

Collaboration with Contractors The HA partnered with our contractors to provide reliable and efficient estate management and maintenance services to the PRH estates. We closely liaise with our contractors to monitor the performance of their work on estate management and maintenance, and the working conditions of their workers.

Service Quality The tendering system and performance assessment systems are implemented to control their service quality. We maintain Preferential Tendering Opportunities, Preferential Tender Award System and Maintenance Assessment Scoring System to uphold our commitment to service quality during procurement process.

The HA continued to assess and review the performance of cleansing and security services contractors via the Contractors Review Committee (Services) on a quarterly basis. Services contractors with “Adverse” reports on performance would be restricted from tendering for three-months or barred from at least one service tender. Social Performance 51

Health, Safety and Labour Standards Similar to new work contractors, the HA strives to ensure the health and safety of contractors’ workers for M&I works. We continued to implement the Pay for Safety Scheme for M&I contracts, independent safety audits and the Surprise Safety Inspection System and Site Safety Forum for Works Contracts and Property Services Contracts promoted health and safety through held in July 2018 various seminars with all stakeholders.

The HA and OSHC collaborated to organise the Site Safety Forum for Works Contracts and Property Services Contracts 2018. The Forum attracted more than 600 participants, including works contractors, property management agents, cleansing and security service providers, as well as HA works and estate management staff. Site safety culture was promoted through presentations by industry representatives as well as Q&A sessions.

Close and proactive liaison with labour unions was maintained for early detection of employment- related irregularities. We conducted surprise checks on 27 service contracts to detect and prevent exploitation of non-skilled workers. We also hosted a seminar in November 2018 with the Labour Department and the Mandatory Provident Fund (MPF) Schemes Authority to raise non-skilled workers’ awareness of the Employment Ordinance, the Employees’ Compensation Ordinance, MPF Schemes, and other employment protection rights.

Recognition of Our Contractors During the year, the HA organised the Estate Management Services Contractors Awards to commend service contractors and their front-line staff with outstanding performance and encourage them to continuously improve their services to public housing residents. The presentation ceremony of the 2018 Awards was held in March 2019, with a total of 41 awards presented to services contractors, estate managers and frontline staff.

Outstanding service contracts and front-line staff awarded at the Estate Management Services Contractors Awards Social Performance 52

Initiatives in Office at Work

Staff Health and Safety The HA places utmost importance on health and safety of our staff. Our Employee Wellness Programme supports staff by providing them with information on matters relating to physical, emotional, social and occupational health. The programme includes a regular seminar series on topics of interest to staff, including mental health, healthy brain exercise, heart care, office syndromes and life education.

The HA has continued to plough in resources to enhance staff’s OSH awareness and knowledge. During the year, we offered staff with training courses such as first aid, construction site safety, confined space operation, general safety in handling asbestos, lift and escalator safety, etc. The OSH guidelines, health tips and publications issued by the OSHC and the Labour Department are continued to be uploaded onto the OSH Intranet to cultivate safety awareness and culture.

Health and Safety • 7,800 staff members attended190 seminars/courses • 350 offices completed annual office safety inspection

To identify and remove potential hazards in the workplace, the Departmental Office Safety Inspection Exercise was taken place in HA offices annually with follow-up actions to enhance OSH practices in individual offices. Five training classes were also organised in March 2019 for Office Safety Inspection Assessors to equip them with the knowledge for conducting a new round of annual office safety inspection exercise commencing in April 2019.

Staff Appointment, Remuneration and Benefits The HA strictly comply with the Basic Law to appoint our staff. According to Article 99 of the Basic Law, new recruits to the Civil Service on or after 1 July 1997 must be permanent local resident. In the HD, all senior staff at D2 rank and above are permanent Hong Kong residents. They are civil servants with appointments governed by the Civil Service Regulations and subject to the approval of the Public Service Commission. Meanwhile, the HA prohibits the use of child labour or forced labour in all operations and fully comply with all employment-related legislations.

Our staff remuneration depends on the terms of employment and job grades. Remunerations for our staff follow the civil service pay scales and related annual pay adjustments. The three-level staff appraisal system is adopted to assess individual performance. In general, civil servants may receive one increment annually in his respective rank scale, while contract staff may be granted a one-off performance-based merit payment annually.

In addition, staff of the HA are eligible for fringe benefits and wellbeing initiatives based on their rank and terms of employment, which includes medical and dental treatment, housing benefits, annual leaves, retirement benefits, passage and education allowances. Social Performance 53

Equal Opportunities The HA embraces an equal and inclusive workplace culture. We strive to develop a discrimination-free working environment by providing equal opportunities and fair treatment in remuneration, fringe benefits, promotion, compensation and working environment for all our staff, regardless of their gender, ethnic group, age or disability.

HA attained the “Inclusive Organisation” The HA has continued to participate in the “Talent-Wise recognition Employment Charter and Inclusive Organisations Recognition Scheme” organised by Labour and Welfare Bureau, to promote employment opportunities of persons with disabilities. We also provided support for the Social Welfare Department’s Sunnyway Programme by offering job attachment opportunities for young persons aged between 15 and 29 with disabilities or early signs of mental illness.

Training and Development The HA supports staff to engage in professional advancement and personal growth. We offer our staff with a wide range of learning opportunities through the implementation of the HD Development Programme. Training were provided in diverse format, including classroom training, attachment programmes, mentoring programmes, site visits and study tours. The HA e-Learning Portal remained another valuable resource for staff self-learning with regular updates on the learning materials. Besides, we organised six Care@work workshops for middle and junior managers to train up their skills in leading, engaging and developing staff.

Management Development Training Hours Programme Average 27.3 hours Attended by 247 staff at professional per staff or equivalent level and above

The HA strives to enhance staff engagement and motivation by recognising their contributions. We continued to hold the Extra Mile Card Plan to appreciate staff for their exemplary performances. Success stories were published to motivate other colleagues.

Team building activity in Care@work workshop Social Performance 54

Staff Integrity With the vision of providing quality housing at public interest, the HA strictly complies with ethical operations and applicable legislation. Staff integrity and conduct are very important matters of our concern. Our staff is required to abide by certain guidelines issued by the department, Government and the Civil Service Bureau, as well as our departmental staff circulars. We have drawn up clear internal guidelines and requirements for the declaration of private investments, avoidance of conflict of interest, and acceptance of advantages and benefits to facilitate the enforcement.

The HA is fully committed to a corruption-free working environment in compliance with all anti- corruption legislation. Circulars with regards to procedures on dealing with attempted bribery, allegations of corruption and referrals to the Independent Commission Against Corruption (ICAC) are disseminated within internal operation. To underscore the importance of integrity at workplace, we continuously provide anti-corruption related training, including briefings for new hires and integrity reinforcement seminars for existing staff. During the year, one case of conviction in relation to corruption in the HD was recorded.

Staff Communication The HA is committed to maintaining a cordial relationship with staff through effective communication. With an aim to achieve better understanding and cooperation between management and staff, five Departmental Consultative Committees (DCCs) are formed to provide formal and regular forums for staff consultation and discussion. During the year, the five DCCs have around 80 staff side members elected among staff or nominated by the respective staff associations to represent all civil servants and contract staff in the HD. We also maintain close dialogue with staff associations while staff are welcome to join staff associations.

We value ideas and suggestions that could benefit our operations and management. Thus, we have continued to implement the Departmental Staff Suggestion Scheme to appreciate the constructive suggestions raised by our staff on HA service improvements. During the year, four HA staff members were awarded under the Scheme.

To keep our staff informed and updated on the HA news, we maintained communication channels, including the Housing Dimensions and DCD Newsletter. Ad-hoc communication on departmental initiatives is also in place to encourage internal knowledge exchange.

Knowledge Exchange with External Parties The HA proactively shares our work and experience in property management with external parties through various means, including the HA/HD website, the HA Exhibition Centre, tours and site visits. To enable further improvement of our work, we are also active in learning from foreign practices through familiarisation tours and international congresses. During the year, we have hosted The Conference of the Housing and Urban Public Corporations in Asia. Social Performance 55

CASE STUDY HEALTHY AGEING IN PUBLIC RENTAL HOUSING ESTATES PROGRAMME

For years, the HA has been running the Healthy Ageing in PRH Estates to promote happy and healthy living for our elderly tenants in their golden years. About 6,000 elderly tenants benefitted from various activities under the Programme during the year.

Free Health Assessment for the Elderly We collaborated with the School of Nursing of The University of Hong Kong (HKU) and the Oral Health Education Unit of the Department of Health to provide free health assessments, oral health education and health tips for elderly tenants in different districts.

Nursing team from HKU delivers free health assessments to an elderly tenant under the home visit pilot scheme

Under the programme, a home visit pilot scheme was introduced in Sai Wan Estate. The nursing team from HKU visited elderly households to provide free health assessments. Elderly tenants with special needs would be referred to an NGO for follow-up. Mobile health assessment stations were also set up in 14 public housing estates or shopping centres to provide free tests on blood pressure, body fat and grip

One of the mobile health assessment stations organised at Domain strength, and macular degeneration, etc. – an HA shopping centre in Yau Tong Social Performance 56

Health Talks on Oral Health Oral Health is vital to elderly with significant impacts on their daily life. Oral diseases such as tooth loss, tooth decay or gum diseases etc. are commonly experienced by elderly people. To improve the oral health of our elderly tenants, the HA partnered with the Oral Health Education Unit of the Department of Health to deliver oral health education talks with a series of interesting interactive games. Daily oral hygiene practices and common oral diseases were A dental therapist is demonstrating to elderly tenants the proper introduced to elderly tenants. ways to clean their teeth

Health Talks on Sarcopenia Sarcopenia is an age-related problem that leads to decrease in muscle and affects the mobility of the elderly’s limbs and their ability to balance. To enhance the understanding of the elderly towards sarcopenia, the HA jointly organised health talks with the School of Nursing of HKU under the Programme.

Guided by a professional fitness trainer from the School of Nursing team and two AI robots, over 100 elderly tenants from different PRH estates did exercises together.

An AI robot serves as fitness trainer to heighten the elderly’s interest in doing exercises

Back to Top ECONOMIC PERFORMANCE

Financial Performance Initiatives in Planning and Construction of New Housing Estates Initiatives in Existing Housing Estates Initiatives in Office at Work Economic Performance 58

The Hong Kong Housing Authority (HA) endeavours to achieve economic sustainability while building and maintaining quality and affordable homes for the public.

Financial Performance

The HA is a financially autonomous entity. T o support public housing development, it generates income from rental of public housing and commercial properties, sale of subsidised sale flats, and fund investment.

The Finance Committee (FC) advises on financial policies and issues, and monitors the financial performance of the HA. The FC, with the assistance of its Funds Management Sub-Committee, also reviews the HA’s investment strategy and position from time to time.

To manage our finance in a prudent manner, we have carried out monthly reviews of the financial positions of the HA and reported the results to FC regularly. In addition, we have reviewed the financial management practice when necessary, and monitored and evaluated our financial planning and budgeting process.

Details of the 2018/19 financial statements are provided on page 94 to 95 of the HA’s Annual Report 2018/19 .

Initiatives in Planning and Construction of New Housing Estates

Promulgated by the Government in 2014, the Long Term Housing Strategy (LTHS) adopts a “supply- led” and “flexible” strategy and establishes three major strategic directions to gradually avert the housing supply-demand imbalance: • Provide more public rental housing (PRH) units and ensure the rational use of existing resources; • Provide more subsidised sale flats (SSFs), expand the forms of subsidised home ownership and facilitate market circulation of existing stock; and • Stabilise the residential property market through steady land supply and appropriate demand- side management measures, and promote good sales and tenancy practices for private residential properties.

Alongside the above strategic directions under LTHS, the HA will continue its mission to provide affordable rental housing to low-income families with housing needs, and help low to middle-income families gain access to subsidised home ownership. The HA has been closely communicating with all concerned Government bureaux and departments to plan and provide housing supply through comprehensive site selection and site-specific design in suitable and “spade ready” sites. Economic Performance 59

Provision of Public Rental Housing (PRH) / Green Form Subsidised Home Ownership Scheme (GSH) In 2018/19, the HA completed construction of around 20,200 new PRH / GSH flats in a total of 11 projects, including Hoi Ying Estate, So Uk Phase 1 and Phase 2 of So Uk Estate, Shek Kip Mei Phase 3 and Phase 7 of Shek Kip Mei Estate, Mun Tung Estate, On Tai Estate, Shek Mun Estate, Lai Tsui Court (Lai Chi Kok Road – Tonkin Street Phase 1 and Phase 2), and Eastern Harbour Crossing Site Phase 7 of Yau Lai Estate.

On Tai Estate

Hoi Ying Estate So Uk Estate Economic Performance 60

Provision of Other Subsidised Sale Flats

The Home Ownership Scheme (HOS) is one of the subsidised home ownership schemes put forward by the HA. Subsidised flats under the

HOS are sold at below market prices to help low and middle-income families achieve home ownership. It also helps better-o° PRH tenants achieve home ownership, thereby releasing their flats to those in more pressing need.

In 2018/19, construction of around 6,600 other The electronic ballot drawing ceremony subsidised sale flats (other SSFs) were complete batch of new HOS flats in seven projects, namely Hoi Lok Court, Choi Hing Court, Ping Yan Court, Ngan Wai Court, Ngan Ho Court, Kai Long Court and Kwun Tak Court. The fourth batch of 4,431 new HOS ˝ats, scheduled for completion between 2018/19 and 2020/21, was put up for sale in March 2018. In June 2018, the Government announced the revised HOS pricing mechanism by delinking the selling prices of ˝ats under HOS from the market prices of private residential properties, and adopting the a°ordability of applicants as the basis while ensuring that at least 75% (up from 50%) of the number of HOS ˝ats for sale are a°ordable. Subsequently, applications were re-opened in October 2018 and all ˝ats were sold in May 2019. Subsequently, the ÿfth batch of 4 ,871 new HOS ˝ats was put up for sale in May 2019 and ˝at selection commenced in December 2019.

In 2018, the HA regularised GSH to provide an additional avenue for Green Form applicants1 to achieve home ownership. Suitable PRH developments under construction are identiÿ ed for sale to Green Form applicants. On the one hand, it helps address the home ownership aspirations of Green Form applicants; on the other, it helps release more ˝ats for PRH applican ts with more pressing needs. GSH ˝atsare sold at a discount of 10 per cent more than that determined for the preceding HOS sale exercise so that they are more a°ordab le for Green Form applicants. A total of 2,545 ˝ats were put up for sale under GSH in December 2018 while the flat selection for successful applicants commenced in March 2019 and all ˝atswere sold in June 2019.

In 2018/19, the HA completed a GSH project in Lai Chi Kok Road – Tonkin Street – Phase 1 of Lai Tsui Court.

The Strategic Planning Committee of the HA endorsed the conversion of two PRH developments, located at

Chai Wan and Tsing Yi respectively, to GSH projects in March 2019, o°ering around 3,700 ˝ats for sale in

December 2019.

The HA also regularised the White Form Secondary Market Scheme (WSM) in 2017, which allows White Form applicants1 to purchase SSFs with premium unpaid in the Secondary Market, to address the home ownership aspirations of the low and middle-income families. In March 2019, the HA’s Subsidised Housing

Committee endorsed increasing the quota of the WSM 2019 to 3,000. The WSM 2019 was launched together with the Sale of HOS Flats 2019 in May 2019.

Note: 1 For Eligibility Criteria of Green Form and White Form applicants, please refer to page 131 to 132 of the HA’s Annual Report 2018/19 . Economic Performance 61

Optimising Use of Resources Management and Procurement Practices The HA attaches great importance to the development of the management and procurement system. The HA upholds an open, fair, transparent and cost-effective procurement environment by enhancing its operational efficiency and the service of our business partners. We continued to review the adequacy of the HA Lists of Contractors and Property Management Services Providers and encourage more contractors/property management services providers to apply for inclusion in the HA lists to enhance competition. The “Guide to Registration of Works Contractors and Property Management Services Providers” is also reviewed and updated on a need basis. Meanwhile, the performance reporting and review mechanism for non-HA list contractors are reviewed on a continuous basis.

Inspections are conducted frequently to ensure the procurement practices are in line with industry standards and expectations. To safeguard the labour supply in the building industry, we continued to monitor and review the requirements for Trade Tested Workers in new works contracts and maintenance contracts. We continued to keep in view for new Supplementary Labour Scheme (SLS) applications from contractors, and further enhancement of the scheme by the Development Bureau.

Enhance Efficiency of Building Design and Construction with Information Technology The HA actively adopts information technologies in design and developing new public housing projects. These technologies include but not limited to:

• Development and Construction Site Mobile System (DCSMS) • Building Information Modelling (BIM) • Radio Frequency Identification (RFID) • Geographic Information System (GIS) • Housing Construction Management Enterprise System (HOMES)

For more information on the HA’s application on these technologies in public housing development, please refer to the Environmental Performance and Social Performance chapters in this Report.

We also endeavour in constantly revamping the technologies applied in our housing development project. The upcoming Phase 3 of the DCSMS will include improvement for Housing Construction Management Enterprise System (HOMES) Mobile Site Inspection system and Construction Mobile Inspection System (CMIS). These systems supports the final flat-to-flat inspection of building work and building service work, and the foundation inspection process of frequently used pile types. Economic Performance 62

Enhancing Building Standards, Quality and Productivity The HA adheres to monitor and enhance the quality of services and development through the implementation of regular internal audit and document reviews to keep abreast with relevant standards.

The Independent Checking Unit (ICU) works directly under the Office of the Permanent Secretary for Transport and Housing (Housing). The ICU exercises statutory building control to properties developed by the HA that have been sold or divested and is accountable for the administrative control of the new development works and existing buildings of the HA. We continued to issue Quarterly Site Monitoring Reports to facilitate risk management of new developments and Alteration and Addition Works.

In 2018/19 the ICU processed the following items - New Construction projects Completed • 1,203 building submissions New Construction projects • 1,897 structural submissions • 32 occupation permits • 1,019 consents • 145 structural certificates

Alteration and Addition Works Minor Works Control System • 2,247 submissions • 28,497 submissions • 933 consents

The HA continues to organise research and development (R&D) activities to uphold the building standards, quality and productivity. R&D Steering Committee meetings were held regularly to monitor on-going activities and to explore new initiatives. During the reporting year, the total number of research studies in the database remained as 251.

The HA endeavours in building comfortable and safe housings with the use of quality construction materials. To meet the contemporary requirements and standards for building materials, the HA constantly reviews the General Specification for Maintenance Works and enhances measures to safeguard the quality of fresh water supply in replumbing works.

To ensure the upstream control of product quality in manufacturing factories, the HA explores building materials and components for the implementation of the Product Certification in new works projects. Currently, Product Certifications were implemented in 12 types of building and building services materials with three newly added building products including timber doorsets, cement products and ceramic tiles. Economic Performance 63

Initiatives in Existing Housing Estates

Rent Adjustment and Assistance Policies HA strives to maintain PRH rent at an affordable level for the benefito f low-income PRH tenants. PRH rent is inclusive of rates, management fees, and maintenance costs. To further assist PRH tenants who are experiencing temporary financial difficulties, the HA introduced the Rent Assistance Scheme (RAS). Eligible tenants are granted either a 25% or 50% rent reduction depending on their household income. During the reporting year, around 18,460 households received assistance from the scheme. Households benefitted from the RAS might also be referred by non-governmental organisations, local District Councils and Estate Management Advisory Committees.

Optimising the Allocation of Housing Resources In 2018/19, the HA allocated around 26,900 PRH units to general applicants (i.e. family and elderly one- person applicants) and non-elderly one-person applicants under the Quota and Points System (QPS), and around 7,800 PRH units to PRH tenants requesting for transfer, households recommended by the Social Welfare Department for compassionate rehousing, junior civil servants, eligible clearees, etc.

Curbing Tenancy Abuse To optimise PRH resources by allocating to those with genuine needs, the HA maintains stringent policy and tenancy management to curb tenancy abuse. In 2018/19, the HA continued the effective three- pronged approach of eligibility checking, abuse inspection and education on tenancy management. In essence, we have checked all income and asset declarations received under the Well-off Tenants Policies and various other tenancy management policies (around 230,000 cases), and inspected around 6,600 occupancy-related abuse cases in 2018/19.

Territory-wide Overcrowding Relief Exercise and Living Space Improvement Transfer Scheme The HA promotes the Territory-wide Overcrowding Relief Exercise (TWOR) and Living Space Improvement Transfer Scheme (LSITS) to address the overcrowding issues in the PRH. Subject to the availability of public housing resources, the TWOR and LSITS will be implemented once a year. PRH tenants with living density below seven square meters internal floor area per person and meet relevant requirements are eligible to apply for transfer under the schemes. In 2018/19, a total of about 1,400 households accepted alternative accommodations for relieving overcrowding.

Please refer to page 20 of our Annual Report 2018/19 for more information on how the HA combat tenancy abuse and relieve overcrowding. Economic Performance 64

Maintenance and Enhancement of Buildings To create a safe and quality living environment for PRH tenants, the HA is dedicated to maintaining and enhancing existing housing estates. In 2018/19, we continued maintenance programmes including Total Maintenance Scheme (TMS), Mandatory Window Inspection Scheme (MWIS) and Responsive In-flat Maintenance Service (RIMS) for our PRH estates. Meanwhile, to extend the useful life of aged estates, the HA implements the Comprehensive Structural Investigation Programme (CSIP) and Estate Improvement Programme (EIP). Please refer to page 66 to 68 our Annual Report 2018/19 for more details on these maintenance programmes.

The following highlights the achievement of our maintenance programmes during the year:

• Completed Fire Safety Improvement Reports for 12 PRH estates • Replaced collapsible gates in 18,000 units under the Collapsible Gate Enhancement Programme • Replaced 56 old lifts under the Lift Modernisation Programme • Installed recreational facilities for the elderly at 102 PRH estates with a higher proportion of elderly tenants

Redevelopment and Adaptive Re-use The HA implements public housing redevelopment to improve the living conditions of tenants living in aged PRH estates. As redevelopment of PRH estates would inevitably reduce housing supply in the short run and involve displacement of tenants, it is not advisable to carry out redevelopment on a massive scale. To this end, the HA has continued to consider redeveloping aged PRH estates on an estate-by- estate basis with reference to the Long Term Housing Strategy and the four basic principles, including structural conditions of buildings, cost-effectiveness, rehousing resources, and build-back potential.

During the year, the HA organised public engagement activities to collect public views and opinions on the Wah Fu Estate redevelopment projects. The HA will continue to investigate on redevelopment potential while minimising the disruption to housing supply caused by redevelopment programmes.

During the launch ceremony, former and present residents of Wah Fu Estate shared their reminiscences and memorable moments of their days in the Estate Economic Performance 65

Optimising Utilisation of Commercial Properties The HA owns and maintains various commercial premises and community facilities, including car parks, factory premises, retail shops, community, education and welfare facilities. The HA aims at bolstering the community needs through the provision of these commercial and ancillary facilities to the PRH residents.

To ensure the HA’s commercial properties could meet the community’s needs, we have closely monitored local demand and market trends, and adjusted the leasing and trade mix of retail facilities. These includes diversifying trade and tenants mix, providing mobile facilities, arranging trade fairs, carrying out feasibility studies and improvement works for shopping centres, and converting less popular retail facilities into other beneficial uses. For more information, please refer to page 75 to 77 of our Annual Report 2018/19 .

Initiatives in Office at Work

The HA strives to enhance efficiency at the organisation level and in its offices through aligning management practices with international standards. Throughout the years, the HA obtained a wide range of certifications and verifications of international standards. Details of the certifications and verifications of our management systems could be found in About the Hong Kong Housing Authority chapter of this Report.

Enhance Efficiency with Information Technology The HA has been effectively making use of IT and implementing IT initiatives to meet its business needs and improve its operational efficiency and services quality. At present, over 100 IT systems/ services are in operation to support the day-to-day business of HA including business processes for public rental housing and subsidised sale flat schemes, development and construction, estate management and building control processes adopted by the ICU. The HA will continue its efforts in applying relevant IT solutions to facilitate work of HA staff and better serve HA’s customers. For more information, please refer to page 85 of our Annual Report 2018/19 .

Back to Top List of Awards and Community Recognitions 66

LIST OF AWARDS AND COMMUNITY RECOGNITIONS

We are committed to enhancing our sustainability performance in the areas of planning, construction, management and maintenance of the public housing over the years. Our efforts have been well recognised by the numbers of awards and honours received for our dedication and contributions toward various sustainability aspects. The major achievements in 2018/19 are listed below.

Corporate Services

Awards and Recognitions Organiser

Hong Kong Green Organisation Certification Environmental Wastewi$e Certificate — Excellence Level Campaign Committee

Caring Organisation 2018/19 Hong Kong Council of 10 Years Plus Caring Organisation Logo — Social Service Housing Department

The Ombudsman’s Awards 2018 Office of The Public Organisations (Mediation) — Award Ombudsman

ISO/IEC 20000-1:2011 Information Technology Service Hong Kong Quality Management System Assurance Agency

Capability Maturity Model Integration for Software Software Engineering Development Maturity Level 3 Institute, Carnegie (CMMI-DEV ML3) Mellon University, USA

Mercury Excellence Awards 2018/2019 MerComm. Inc. Silver Winner (Video-DVD / Online: Educational / Informational) List of Awards and Community Recognitions 67

Development and Construction

Awards and Recognitions Organiser

Project Management Achievement Awards 2017 Hong Kong Institute of Hung Fuk Estate (Public Rental Housing Development at Project Management Hung Shui Kiu Area 13) Community Service / Regional Development — Winner Construction / Engineering — Winner

Hong Kong Institute of Project Management Awards 2017 Hong Kong Institute of Urban Oasis in Industrial Setting (Conversion of Project Management Chai Wan Factory Estate to Public Rental Housing) Construction / Engineering — Winner

HKIE Structural Division Structural Excellence Award 2018 Structural Division Public Rental Housing Development at Shatin Area 52 of The Hong Kong Phase 2 (Footbridge B) Institution of Engineers Infrastructures & Footbridges — Grand Award

Quality Building Award 2018 HKIS, HKCA, HKIA, Hung Fuk Estate (Public Rental Housing Development at HKICM, HKIE, HKIH, Hung Shui Kiu Area 13) HKQAA, IFMA(HK Hong Kong Residential (Multiple Buildings) — Quality Excellence Award & Grand Award Chapter), REDA Urban Oasis in Industrial Setting (Conversion of Chai Wan Factory Estate to Public Rental Housing) Renovation / Revitalisation — Grand Award

Asia Pacific Project Management Awards 2018 Asia Pacific Federation Lin Tsui Estate (Public Rental Housing Development at of Project Management Lin Shing Road, Chai Wan) Construction and Engineering — High Commendation

Autodesk Hong Kong BIM Awards 2018 Autodesk Far East Housing Authority’s New BIM Standard and Guideline Limited “Setting a New BIM Standard for Hong Kong” Entrepreneur Awards — Pioneer of BIM Award

Hong Kong Institute of Planners Award 2018 Hong Kong Institute of Hung Fuk Estate – Harmony for Everyone – Integrated Rural and Urban Planners Living Starts with People-oriented Planning Annual Awards — Silver Award

FuturArc Green Leadership Award 2018 FuturArc, with BCI Urban Oasis in Industrial Setting Asia as Competition (Conversion of Chai Wan Factory Estate to Public Rental Housing) Registrar Residential — multiple houses — Winner List of Awards and Community Recognitions 68

Awards and Recognitions Organiser

Hong Kong Quality Assurance Agency (HKQAA) Hong Kong Quality 30th Anniversary Recognition Programme – Outstanding Organisations Assurance Agency Housing Department Outstanding Organisation with Comprehensive Management Systems

Hong Kong Quality Assurance Agency (HKQAA) Hong Kong Quality Corporate Social Responsibility (CSR) Index Assurance Agency HKQAA CSR Advocate Marks

Estate Management

Awards and Recognitions Organiser

The Hong Kong Flower Show 2019 Leisure and Cultural Outstanding Exhibit (Landscape Display) — Gold Award Services Department

Hong Kong Quality Assurance Agency (HKQAA) Hong Kong Quality Corporate Social Responsibility Index Assurance Agency HKQAA CSR Advocate Marks

The Hong Kong Green Organisation Certificate Environmental Lee On Estate Campaign Committee Energywi$e Certificate — Good Level Wastewi$e Certificate — Basic Level Tai Yuen Estate Wastewi$e Certificate — Excellence Level

Quality Water Supply Scheme For Buildings – Flushing Water (Blue) Water Supplies Lee On Estate Department

The 17th Quality Building Management Competition in Sha Tin Sha Tin District Council Yan On Estate Public Housing Group — Runner-up Building Environmental Hygiene of Public Housing Group — Champion Common Areas to Prevent Mosquito and Rodent measures of Public Housing Group — Champion Green Environment of Public Housing Group — Champion Fung Wo Estate Public Housing Group — Champion Fire Prevention and Fire Equipment of Public Housing Group — Champion Common Areas to Prevent Mosquito and Rodent measures of Public Housing Group — Champion List of Awards and Community Recognitions 69

Awards and Recognitions Organiser

Excellence in Facility Management Award 2018 The Hong Kong Po Heung Estate Institute of Facility Excellence Award (Public Rental & Subsidised Purchase Housing) Management

Care for the Elderly Charter Social Welfare Tai Yuen Estate Department / Tai Po & North District Co-ordinating Committee on Elderly Services

Quality Property & Facility Management Award 2018 The Hong Kong Mei Tin Estate Institute of Surveyors, Subsidised Housing Property Management — Certificate of Merit The Hong Kong Association of Property Management Companies

Commendation Scheme on Source Separation of Domestic Waste Environmental 2017/18 Protection Department Shui Chuen O Estate Certificate of Merit

2018 Best Landscape award for Private Property Development Leisure and Cultural Domain Services Department Large-scale non-domestic property (properties below 6 years of age) — Merit

The “Outstanding Partner” Property, Kowloon East in the year of Hong Kong Police 2017-2018 Regional Crime Domain Prevention Office, Kowloon East

CLP Smart Energy Award 2018 CLP Power Hong Kong Renewable Energy Category — Renewable Energy Achievement Award Limited

Lai See Packet Recycle and Reuse Programme Greeners Action Thanksgiving Trophy List of Awards and Community Recognitions 70

HA’s Contractors

Awards and Recognitions Organiser

Innovative Safety Initiative Award 2018 Construction Industry A HA’s new works contractor received a silver award Council

24th Considerate Contractors Site Award Scheme (CCSAS) Development Bureau, The HA’s new works contractors were commended with total seven Construction Industry awards in the CCSAS Award Presentation Ceremony, including one Silver Council Award and six Merit Awards

19th Construction Safety Forum and Award Presentation Occupational Safety Ceremony and Health Council The HA’s contractors of new works and maintenance works contracts have been commended with total 15 awards in the Award Presentation Ceremony, including two Silver, five Bronze and eight Merit awards

The 17th Hong Kong Occupational Safety and Health Award Occupational Safety A HA’s new works contractor received a gold award in occupational safety and Health Council and health enhancement program

The CIC Sustainable Construction Award 2018 Construction Industry The HA’s new works contractors and workers received one excellent, one Council outstanding, one bronze and two merit awards

The Good Housekeeping Competition 2018 Occupational Safety The HA’s new works contractors received two merits and Health Council

The 14th Occupational Health Award Occupational Safety The HA’s works contractors had actively participated and received five and Health Council awards, including two outstanding awards and three merit awards

Construction Industry Safety Award Scheme 2018-19 Labour Department New works and maintenance works contractors of the HA were commended with total of 33 awards, including two gold, three silver, two bronze awards, one outstanding performance in work-at-height safety award, seven merits, 11 certificates of good performance, six certificates of appreciation and one most active participating construction sites award

Back to Top Targets and Outlook 71

TARGETS AND OUTLOOK

In 2018/19, the Hong Kong Housing Authority (HA) set 68 sustainability-related targets, covering environmental (41 items), social (23 items) and economic (4 items) aspects. All of the targets set are achieved. Details of our targets achieved in 2018/19 and the targets set for 2019/20 are shown as follows:

Environmental Targets

2018/19 Targets for Targets for 2018/19 progress 2019/20

Environmental Awareness and Participation

1. Review and monitor environmental awareness in public Fully met To be rental housing (PRH) by liaising with green groups and maintained Statistics Section to conduct surveys of PRH residents.

2. Monitor environmental awareness of the HA staff and Fully met To be enhance general awareness by reviewing and implementing maintained training and publicity strategies.

3. Collaborate with green groups to conduct environmental Fully met To be awareness programmes in PRH. maintained

4. Enhance the environmental performance of contractors on Fully met To be site through environmental management plan and use of maintained environmentally sound construction method.

5. Promote PRH tenants’ awareness and participation related Fully met To be to waste separation at source, waste reduction and green maintained management initiatives through various publicity channels such as Estate Management Advisory Committees (EMAC) newsletters and activities, broadcasting of Announcement of Public Interest, rolling text or video in Housing Channel and other joint activities with green groups. Targets and Outlook 72

2018/19 Targets for Targets for 2018/19 progress 2019/20

Environmental Awareness and Participation

6. Promote environmental message to HA staff by displaying Fully met To be environmental issues at HA Headquarters (HAHQ) Green maintained Corner.

7. Enhance staff environmental awareness and knowledge Fully met To be by organising seminars related to Waste Management maintained Plan, legislation updates and general seminars on environmental issues and campaigns to promote environmental protection.

8. Enhance community awareness of environmental Fully met To be protection by organising programmes to promote maintained environmental protection messages.

Energy Efficiency

9. Reduce the electricity consumption of building services Fully met To be installations in communal areas of new domestic blocks. maintained

10. Adopt green design for building services equipment Fully met To be by installing solar-powered lights in each new estate maintained for educational purpose, conducting carbon emission estimation for projects with domestic blocks and energy estimation of domestic blocks for projects at detailed design stage.

11. Explore, study and adopt the application of more energy Fully met To be efficient equipment, including maintained • mass application of LED bulkhead lightings at the communal areas of all newly designed domestic blocks; • implementation of environmental lighting controls using motion-sensors and push buttons at the communal areas of all domestic blocks; and • implementation of gearless lift and regenerative power for lift with a capacity of 8kW or above in all new projects under design. Targets and Outlook 73

2018/19 Targets for Targets for 2018/19 progress 2019/20

Energy Efficiency

12. Conduct Carbon Audit in the 14 PRH blocks representing Fully met To be the majority of PRH block types for monitoring and maintained benchmarking purpose, and investigate measures for energy reduction when the building carbon emission is found exceeding the baseline figure.

13. Perform various initiatives to reduce 4% electricity Fully met To reduce 5% consumption compared to 2013/14 for the HA office electricity premises under comparable operating conditions. consumption compared to 2013/14

Greening and Landscaping

14. Provide green treatment to newly formed slopes such Fully met To be as hydroseeding, planting or other appropriate green maintained treatments to soil, rock and other slope surfaces.

15. Add new vegetation and promote greening in new housing Fully met To be estates by maintained • planting trees in all new housing estates targeting at minimum one tree per 15 flats and conduct tree survey to ensure all new housing estates meet the target; and • achieve an overall target of 30% green coverage and at least 20% for public housing developments at planning, design and implementation stage.

16. Improve the slope appearance in existing PRH estates by Fully met To be providing green treatment to hard surfaced slopes and maintained improving the existing vegetated slopes; and improve Chunam surfaces through hydroseeding, stone pitching and toe planters.

17. Promote local residents and the community to participate Fully met To be in early plant raising for new housing estates. maintained Targets and Outlook 74

2018/19 Targets for Targets for 2018/19 progress 2019/20

Greening and Landscaping

18. Promote community involvement in greening of the new Fully met To be PRH estates by introducing communal planting areas/ maintained community farms in master landscape layout plan at design stage and encourage PRH residents to participate in gardening and planting works within their own estates for recreation and education purposes.

19. Re-landscape and upgrade the existing landscape facilities Fully met To be in the selected PRH estates by planting more trees and maintained flowers through Landscape Improvement Programme.

20. Promote community participation and increase tenants’ Fully met To be awareness in greening of PRH estates, in collaboration with maintained the EMAC, through organising greening activities in the estates, such as tree planting days.

21. Promote staff involvement in greening activities by Fully met To be arranging staff to participate in tree-planting day. maintained

Hazardous Material Management

22. Abate the existing asbestos containing materials in the HA Fully met To be construction sites by implementing proper asbestos removal maintained works in demolition.

23. Implement asbestos abatement programme in PRH estates by Fully met To be • promulgating and enhancing publicity of locations and maintained proper handling of Asbestos Containing Materials (ACM); • enhancing regular monitoring system on ACM; • formulating the asbestos abatement programme; • arranging regular training seminars and briefings; and • reminding project team to take proper mitigation measures.

24. Control hazardous materials to minimise harm to environment Fully met To be by collecting all disposed mercury-containing lamps in HAHQ maintained for special waste treatment. Targets and Outlook 75

2018/19 Targets for Targets for 2018/19 progress 2019/20

Waste Management and 4Rs1

25. All softwood and at least 50% of all timber used for all types Fully met To be of timber doors in the new public housing developments maintained shall be from sustainable sources in compliance with BEAM Plus (New Building) requirement.

26. Use timber from sustainable sources for temporary works Fully met To be during construction. maintained

27. Enhance the use of “green” materials and components. Fully met To be maintained

28. Promote recovery of domestic waste for paper by arranging Fully met To be publicity activities in PRH estates. maintained

29. Promote recovery of domestic waste for aluminium cans by Fully met To be arranging publicity activities in PRH estates. maintained

30. Promote recovery of domestic waste for plastic bottles by Fully met To be arranging publicity activities in PRH estates. maintained

31. Promote recovery of domestic waste for used clothes by Fully met To be allowing charity organisations to collect used clothing and maintained to promote used clothes recovery in PRH estates.

32. Promote recovery of glass bottles for recycling by arranging Fully met To be joint publicity activities with green groups in PRH estates. maintained

33. Promote recovery of rechargeable batteries by arranging Fully met To be publicity activities in PRH estates. maintained

34. Reduce domestic waste by promoting waste reduction Fully met To be through various publicity campaigns such as EMAC maintained newsletters and activities, and other joint activities with green groups.

Note: 1 4Rs include Reduce, Reuse, Recycle and Replace. Targets and Outlook 76

2018/19 Targets for Targets for 2018/19 progress 2019/20

Waste Management and 4Rs1

35. Promote waste separation at source and green management Fully met To be initiatives by maintained • implementing Source Separation of Domestic Waste Programme in all estates; and • setting up collection point in the PRH estates for collecting domestic recyclable from tenants with incentives such as cash or household sundries for exchange.

36. Use environment-friendly paper for printing of all publicity Fully met To be materials. maintained

37. Perform various initiatives to reduce 2.5% paper Fully met To reduce consumption compared to 2013/14 in all HA offices under 3% paper comparable operating conditions. consumption compared to 2013/14

38. Perform various initiatives to collect waste paper 5% higher Fully met To collect not than the average collection volume of 2015/16 in all HA less than 37 offices under comparable operating conditions. kg of waste paper per staff

Water Conservation

39. Use 6-litre single or dual flush water-closet suites in all new Fully met To be building projects to reduce flushing water consumption. maintained

40. Reduce irrigation water consumption by providing Zero Fully met To be Irrigation Systems (ZIS) or other types of root-zone irrigation maintained systems in all new building projects.

41. Perform various initiatives to reduce 1% water consumption Fully met To reduce compared to 2015/16 for the HA Headquarters under 2% water comparable operating conditions. consumption compared to 2015/16

Note: 1 4Rs include Reduce, Reuse, Recycle and Replace. Targets and Outlook 77

Social Targets

2018/19 Targets for Targets for 2018/19 progress 2019/20

Stakeholder Engagement

1. Continue the implementation of the Marking Scheme for Fully met To be Estate Management Enforcement in all PRH estates and maintained non-domestic premises to enhance the living and business environment.

2. Conduct various initiatives for the HA staff, for example, Fully met To be activities organised by the HA Staff Club. maintained

3. Maintain active communications with staff and obtain Fully met To be feedback to enhance operational effectiveness. maintained

4. Continue to actively work with relevant stakeholders to Fully met To be promote better understanding of the HA’s policies and maintained initiatives through different publicity channels.

Safety Management

5. Continue to closely monitor the contractors’ performance Fully met To be through mechanisms such as the Performance Assessment maintained Scoring System (PASS), Building Services PASS, Piling PASS, Demolition PASS, Maintenance Assessment Scoring System (MASS), Lift MASS, Housing Authority Safety Auditing System (HASAS), HASAS (Maintenance & Improvement), Surprise Safety Inspection Programme and Housing Authority Lift and Escalator Nominated Sub-contracts Safety Auditing System, surprise safety inspections for building maintenance works, surprise checks of lift works contractors for lift term maintenance and lift modernisation works.

6. Continue to tighten monitoring of contractors with high Fully met To be accident rates through occupational injury alerts and maintained warning systems.

7. Continue to tighten control measures for high-risk Fully met To be operations on site. maintained Targets and Outlook 78

2018/19 Targets for Targets for 2018/19 progress 2019/20

Safety Management

8. Continue to hold regular seminars and forums on best Fully met To be safety practices with the participation of contractors and maintained project teams.

9. Continue to partner with industry stakeholders in territory- Fully met To be wide safety campaigns and publicity. maintained

10. Continue to provide safety training for our works staff, Fully met To be e.g. Refresher Site Safety PASSPORT Web Course for works maintained staff and Occupational Safety & Health Courseware for maintenance works and estate management staff through e-Learning Portal.

11. Continue to enhance personal protective equipment for Fully met To be contractors’ site personnel and our works staff. maintained

12. Continue to develop mobile applications to streamline Fully met To be management of safety, quality and productivity on site. maintained

13. Continue to issue best practice alerts to contractors, service Fully met To be providers and frontline staff. maintained

14. Continue to implement measures to enhance road and Fully met To be roadside work safety for cleaning and security service maintained providers.

15. Continue to improve safety of office operations with Fully met To be potential health and safety risks. maintained

16. Continue to study the specification enhancement for Fully met Fully met and provision of sunshade of gondola. completed

17. Continue to explore enhancements in contract provisions Fully met To be for safety innovation/measures. maintained

18. Continue to review the Integrated Pay for Safety, Fully met To be Environment and Hygiene Scheme. maintained

19. Explore enhancements in contract requirements by Fully met To be including good safety measures. maintained Targets and Outlook 79

2018/19 Targets for Targets for 2018/19 progress 2019/20

Safety Management

20. Continue to develop standardised oral commands with Fully met To be Occupational Safety & Health Council for the pointing-and- maintained calling practice used by contractors in high risk activities.

21. Adopt universal design for all ages and abilities in modular Fully met To be flats, communal facilities and integrated community play maintained areas, and implement barrier-free access to PRH block entrances, strategic estate facilities and transportation nodes to enhance safety, accessibility and spatial equity in the community.

22. Produce a short video for sharing HA practice of site safety Fully met Fully met and and health with industry. completed

23. Update EMD Site Safety Handbook. Fully met Fully met and completed

Economic Targets

1. Implement the PRH rent adjustment mechanism. Fully met As per established practice, PRH rent is reviewed every two years. The next PRH rent review will be conducted in Q3 2020.

2. Continue to minimise the vacancy of the PRH Fully met To be maintained estates.

3. Conduct tenancy control and education Fully met To be maintained campaigns with an aim to reduce abuse of housing resources.

4. Continue to review older estates and enhance Fully met To be maintained their preventive maintenance and restoration.

Back to Top Data Summary 80

DATA SUMMARY

Environmental Performance

Energy Consumption

Energy Consumed

Energy Consumption in Existing Housing Estates

Electricity consumption in public areas of estates (kWh) 443,926,577

Average electricity consumption in public areas of estates 49.9 (kWh/flat/month)

Energy Consumption in HA Office Premises

Electricity consumption in office premises (kWh) 33,965,300

Average electricity consumption in office premises (kWh/staff)1 3,531.43

Energy Consumption by Construction Contractors (GJ)

Diesel consumption for construction activities 793,915

Diesel consumption for transportation of construction waste 59,951

Electricity consumption for construction activities 65,058

Gasoline consumption for contract cars 8,312

Note: 1 The KPI in 2018/19 was changed to “per capita” approach. Data Summary 81

Greenhouse Gas (GHG) Emissions2

2013/14 2014/15 2015/16 2016/17 2017/18

2 GHG Emission Intensity in Existing Housing Domestic Blocks (tonnes CO2e/m )

Average of domestic block types 0.030 0.028 0.026 0.025 0.025

2 GHG Emission Intensity in HA Office Premises (tonnes 2CO e/m )

Block 3 of HA Headquarters (HAHQ) 0.126 0.120 0.117 0.123 0.112

Lok Fu Customer Service Centre 0.162 0.157 0.150 0.144 0.140

Materials Consumption

Materials Consumed

Materials Consumption in HA Office Premises

Paper consumption in office premises (reams/staff)1 13.73

Water Management

Water Consumed Water Recycled

Water Consumption in New Works Projects (m3)

New works projects 1,591,502 203,004

Water Consumption in Existing Housing Estates (m3)

Public areas of estates 3,198,294 -

Water Consumption in HA Office Premises 3(m )

HAHQ 12,112 -

HAHQ (m3/staff)1 3.08 -

Notes: 1 The KPI in 2018/19 was changed to “per capita” approach. 2 Greenhouse gas emissions figures are disclosed based on finalised carbon audit reports. Latest available reports cover period from 1 August 2017 to 31 July 2018. Data Summary 82

Waste Management

Handling Method

Recycled Public fill Landfill

Amount Handled in New Works Projects (tonnes)

Hazardous waste 42 - 966

Non-hazardous waste 247,886 1,479,310 90,549

Amount Handled in Existing Housing Estates (tonnes)

Non-hazardous waste

Paper 30,620 - -

Plastic bottles 2,229 - -

Aluminium cans 1,984 - -

Used clothes 925 - -

Amount Handled in HAHQ (tonnes)

Hazardous waste

Toner cartridges 9 - -

Fluorescent lamps and tubes 5 - -

Non-hazardous waste

General waste - - 145

Paper 182 - - Data Summary 83

Social Performance

Total Workforce (as at 31 March 2019)

Total Number of Staff 9,683

Male Female

By Employment Contract

Civil servants 5,743 3,309

Contract staff 232 399

By Strength

Directorate staff 40 25

Professional staff 678 298

General staff 2,340 2,991

Site staff 1,892 79

Technical staff 1,025 315

By Age

Age 20 – 29 613 398

Age 30 – 39 1,487 984

Age 40 – 49 1,516 910

Age 50 – 59 2,145 1,348

Age 60 or above 214 68 Data Summary 84

New Employee Hires and Employee Turnover Male Female New Employee Hires3 Age 20 – 29 193 126 Age 30 – 39 121 111 Age 40 – 49 30 16 Age 50 – 59 19 8 Age 60 or above 22 1 Employee Turnover4 Age 20 – 29 28 24 Age 30 – 39 47 25 Age 40 – 49 23 25 Age 50 – 59 62 49 Age 60 or above 245 74

Governance and Management Body (as at 31 March 2019) Male Female Non-official HA members Age 30 – 39 1 0 Age 40 – 49 6 1 Age 50 – 59 4 6 Age 60 or above 5 1 Non-official Committees and Sub-committees members Age 20 – 29 2 0 Age 30 – 39 5 3 Age 40 – 49 6 2 Age 50 – 59 12 7 Age 60 or above 6 2

Notes: 3 The above figures involve staff (position as at 31 March 2019) with their first appointment date falling within the period from 1 April 2018 to 31 March 2019. 4 The figures include staff transferred out of the Department from 1 April 2018 to 31 March 2019. Data Summary 85

Training Hours Breakdown Total Training Courses (No.) 1,102 No. of Staff Training Hours Training Hours Attended Received per Staff Training (hours) (hours) By Strength Directorate staff 59 1,424 24.1 Professional and technical staff 2,281 76,161 33.4 General and site staff 6,759 187,166 27.7 By Gender Male 5,704 170,449 29.9 Female 3,395 94,302 27.8 Training Regarding Human Rights Training on policies and procedures 676 4,610 6.8 concerning aspects of human rights

Occupational Health and Safety Number of staff injury cases5 28 Number of high-consequence work-related injuries6 0 Number of fatalities 0 Staff sick leave granted for injury (days)7 846.5

Contractors’ Accident Rate Maintenance 2018 New Works Works Accident rate (per 1,000 workers) 7.4 5.7 Number of accidents 104 18 Number of fatalities 2 2

Notes: 5 Staff injury cases is defined as reported cases of occupational injuries, under the Employee’s Compensation Ordinance, resulting in death or incapacity for work over 3 days. 6 High-consequence work-related injuries is defined as cases from which the worker cannot, does not, or is not expected to recover fully to pre-injury health status within 6 months. 7 The number includes injury-on-duty sick leave days granted to staff in 2018/19 only. Their sick leave extended to 2019/20 was excluded. Back to Top Verification Statement 86

VERIFICATION STATEMENT

Scope and Objective of Verification Hong Kong Quality Assurance Agency (HKQAA) has been engaged by the Hong Kong Housing Authority (HA) to undertake an independent verification of its Sustainability Report 2018/19 (the Report). The Report highlights the HA’s major sustainability commitments and performance in terms of environmental, social and economic sustainability from 1 April 2018 to 31 March 2019. Level of Assurance and Methodology The process applied in this verification was based on the International Standard on Assurance Engagement 3000 (ISAE 3000) – “Assurance Engagement Other Than Audits or Reviews of Historical Financial Information” issued by the International Auditing and Assurance Standards Board. Our evidence gathering process was designed to obtain a reasonable level of assurance as set out in the standard for the purpose of devising the verification conclusion and the extent of this verification process undertaken was provided for the core aspects of the GRI Standards. In order to understand the process that the HA adopted to ascertain the key sustainability issues and impacts, the Report compilation process was discussed including stakeholder engagement and materiality assessment processes. Also, system and process for collecting, collating and reporting sustainability performance data were verified. Our verification procedure performed covered reviewing of relevant documentation, interviewing responsible personnel with accountability for preparing the report contents and verifying the selected representative sample of data and information. Raw data and supporting evidence of the selected samples were also thoroughly examined during the verification process. Independence The HA is responsible for the collection and presentation of the information presented. HKQAA does not involve in calculating, compiling, or in the development of the Report. Our verification activities are independent from the HA. Conclusion Based on the verification results and in accordance with the verification procedures undertaken, HKQAA has obtained reasonable assurance and is in the opinion that: • The Report has been prepared in accordance with the Core Option of the GRI Standards; • The Report illustrates the HA’s sustainability performance in a structured, balanced and consistent manner; and • The data and information disclosed in the Report are reliable and complete. Nothing has come to HKQAA’s attention that the selected sustainability performance information and data contained in the Report has not been prepared and presented fairly and honestly, in all material aspects, in accordance with the verification criteria.

Signed on behalf of Hong Kong Quality Assurance Agency

Jorine Tam Director, Corporate Business March 2020 Back to Top GRI Content Index 87

GRI CONTENT INDEX

General Disclosure

Cross-reference/ External General Standard Disclosures Comments Assurance

Organisational Profile

102-1 Name of the organisation About the Hong Kong Housing √ Authority

102-2 Activities, brands, products, and services About the Hong Kong Housing √ Authority Annual Report 2018/19 (pg. 1-2) Annual Report 2018/19 (pg. 3)

102-3 Location of headquarters About the Hong Kong Housing √ Authority

102-4 Location of operations Hong Kong Only √

102-5 Ownership and legal form Part of the HKSAR Government √

102-6 Markets served About the Hong Kong Housing √ Authority

102-7 Scale of the organisation About the Hong Kong Housing √ Authority Data Summary

102-8 Information on employees and other About the Hong Kong Housing √ workers Authority Data Summary GRI Content Index 88

Cross-reference/ External General Standard Disclosures Comments Assurance

102-9 Supply chain About the Hong Kong Housing √ Authority

102-10 Significant changes to the organisation During the reporting period, √ and its supply chain there was no significant change in the scope, boundary and measurement methods from previous reports.

102-11 Precautionary principle or approach About the Hong Kong Housing √ Authority

102-12 External initiatives About the Hong Kong Housing √ Authority

102-13 Membership of associations About the Hong Kong Housing √ Authority

Strategy

102-14 Statement from senior decision-maker Message from the Chairman √

Ethnic and Integrity

102-16 Values, principles, standards, and norms About the Hong Kong Housing √ of behaviour Authority

Governance

102-18 Governance structure About the Hong Kong Housing √ Authority Data Summary GRI Content Index 89

Cross-reference/ External General Standard Disclosures Comments Assurance

Stakeholder Engagement

102-40 List of stakeholder groups About the Hong Kong Housing √ Authority

102-41 Collective bargaining agreements There is no collective √ bargaining legislation enacted in Hong Kong, but we maintain various staff engagement channels.

102-42 Identifying and selecting stakeholders About the Hong Kong Housing √ Authority

102-43 Approach to stakeholder engagement About the Hong Kong Housing √ Authority

102-44 Key topics and concerns raised About the Hong Kong Housing √ Authority

Reporting Practice

102-45 Entities included in the consolidated About the Hong Kong Housing √ financial statements Authority

102-46 Defining report content and topic About This Report √ boundaries About the Hong Kong Housing Authority

102-47 List of material topics About the Hong Kong Housing √ Authority

102-48 Restatements of information There is no restatement of √ information and data provided in our earlier sustainability reports.

102-49 Changes in reporting About This Report √

102-50 Reporting period About This Report √

102-51 Date of most recent report April 2019 √ GRI Content Index 90

Cross-reference/ External General Standard Disclosures Comments Assurance

102-52 Reporting cycle About This Report √

102-53 Contact point for questions regarding the Feedback Form √ report

102-54 Claims of reporting in accordance with About This Report √ the GRI Standards

102-55 GRI Content Index GRI Content Index √

102-56 External assurance About This Report √ Verification Statement

Management Approach

103-1 Explanation of the material topic and its About the Hong Kong Housing √ boundary Authority

Topic-specific Standards

Material Cross-reference/ External Indicators Topics Comments Assurance

Economic 103-2 Management approach Economic Performance √ Performance 103-3 Annual Report 2018/19 (pg. 91-95)

Economic 201-1 Direct economic value Economic Performance √ Performance generated and distributed Annual Report 2018/19 (pg. 91-95)

Indirect 103-2 Management approach Economic Performance √ Economic 103-3 Annual Report 2018/19 Impacts (pg. 12-21) GRI Content Index 91

Material Cross-reference/ External Indicators Topics Comments Assurance

Indirect 203-2 Significant indirect Economic Performance √ Economic economic impacts Annual Report 2018/19 Impacts (pg. 12-21)

Procurement 103-2 Management approach About the Hong Kong √ Practices 103-3 Housing Authority

Procurement 204-1 Proportion of spending on About the Hong Kong √ Practices local suppliers Housing Authority

Anti- 103-2 Management approach Social Performance √ corruption 103-3

Anti- 205-3 Confirmed incidents of Social Performance √ corruption corruption and actions taken

Material 103-2 Management approach Environmental Performance √ 103-3

Material 301-1 Materials used by weight or Data Summary √ volume

Energy 103-2 Management approach Environmental Performance √ 103-3

Energy 302-1 Energy consumption within Data Summary √ the organisation

Energy 302-2 Energy consumption Data Summary √ outside of the organisation

Water 103-2 Management approach Environmental Performance √ 103-3 GRI Content Index 92

Material Cross-reference/ External Indicators Topics Comments Assurance

Water and 303-1 Interactions with water as a Environmental Performance √ Effluents shared resource We have set our water (2018) saving target in HA HQ since 2004/05 with a view to demonstrating HA’s commitment to environmental protection. However, the water consumption of other HA offices was excluded since such offices include consumption by other users, usage in common areas, resident car parks and shopping facilities, etc.

Water and 303-2 Management of water Effluents of the HA and HA’s √ Effluents discharge-related impacts contractors are discharged (2018) into municipal sewage treatment systems, and fulfil local regulatory standards of effluents discharge.

Water and 303-5 Water consumption Data Summary √ Effluents (2018)

Biodiversity 103-2 Management approach Environmental Performance √ 103-3

Biodiversity 304-1 Operational sites owned, Projects in progress or √ leased, managed in, or commenced in 2018/19 adjacent to protected were situated away from areas and areas of high areas of high biodiversity biodiversity value outside value and had no significant protected areas impact on biodiversity.

Emissions 103-2 Management approach Environmental Performance √ 103-3 GRI Content Index 93

Material Cross-reference/ External Indicators Topics Comments Assurance

Emissions 305-1 Direct (Scope 1) GHG Data Summary √ emissions

Effluents and 103-2 Management approach Environmental Performance √ Waste 103-3

Effluents and 306-2 Waste by type and disposal Data Summary √ Waste method

Environmental 103-2 Management approach Environmental Performance √ Compliance 103-3

Environmental 307-1 Non-compliance with There were no significant √ Compliance environmental laws and fines or non-monetary regulations sanctions for non- compliance with environmental laws and regulations during 2018/19.

Labour/ 103-2 Management approach Social Performance √ Management 103-3 Relations

Labour/ 402-1 Minimum notice periods Following HA’s internal √ Management regarding operational circulars, no minimum Relations changes notice period is required. However, staff are informed and consulted regarding significant changes beforehand, and notices are issued as soon as possible.

Occupational 103-2 Management approach Social Performance √ Health and 103-3 Safety

Occupational 403-1 Occupational health and Social Performance √ Health and safety management system Safety (2018) GRI Content Index 94

Material Cross-reference/ External Indicators Topics Comments Assurance

Occupational 403-2 Hazard identification, risk Social Performance √ Health and assessment, and incident Safety (2018) investigation

Occupational 403-3 Occupational health services Social Performance √ Health and Safety (2018)

Occupational 403-4 Worker participation, Social Performance √ Health and consultation, and Safety (2018) communication on occupational health and safety

Occupational 403-5 Worker training on Social Performance √ Health and occupational health and Safety (2018) safety

Occupational 403-6 Promotion of worker health Social Performance √ Health and Safety (2018)

Occupational 403-7 Prevention and mitigation Social Performance √ Health and of occupational health Safety (2018) and safety impacts directly linked by business relationships

Occupational 403-9 Work-related injuries Data Summary √ Health and Safety (2018)

Training and 103-2 Management approach Social Performance √ Education 103-3

Training and 404-1 Average hours of training Data Summary √ Education per year per employee GRI Content Index 95

Material Cross-reference/ External Indicators Topics Comments Assurance

Training and 404-3 Percentage of employees 100% of HA staff 1 received √ Education receiving regular performance appraisals performance and career during the reporting period, development reviews and there is no differential treatment in terms of gender.

Non- 103-2 Management approach Social Performance √ discrimination 103-3

Non- 406-1 Incidents of discrimination There were no reported √ discrimination and corrective actions taken incident of discrimination in 2018/19.

Freedom of 103-2 Management approach About the Hong Kong √ Association 103-3 Housing Authority and Collective Social Performance Bargaining

Freedom of 407-1 Operations and suppliers in About the Hong Kong √ Association which the right to freedom Housing Authority and Collective of association and collective Social Performance Bargaining bargaining may be at risk

Socioeconomic 103-2 Management approach Social Performance √ Compliance 103-3

Socioeconomic 419-1 Non-compliance with laws Social PerformanceThere √ Compliance and regulations in the social were no significant fines or and economic area non-monetary sanctions for non-compliance with laws and regulations in the social and economic area during 2018/19.

Note: 1 Including civil servants and HA contract staff Back to Top Feedback Form 96

FEEDBACK FORM

Thank you for reading our Sustainability Report 2018/19. We treasure your feedback to help us continuously improve our performance, services and reporting process. We sincerely hope that you will provide your views as well as comments on this Report, our sustainability initiatives, and our performance before 30 September 2020, by emailing the Feedback Form ([email protected]), or by post to:

Senior Manager/Environment Environmental Management Unit Hong Kong Housing Authority Headquarters 33 Fat Kwong Street, Ho Man Tin, Kowloon, Hong Kong

1. What is your overall view of the Report? Very Good Good Adequate Marginal Poor

2. Do you find the Report information useful? Very Good Good Adequate Marginal Poor

3. Do you find the Report easy to understand? Very Good Good Adequate Marginal Poor

4. Which aspect(s) of the Report do you find About the Hong Kong Housing Authority most useful? Environmental Performance Social Performance Economic Performance List of Awards and Community Recognitions Targets and Outlook Data Summary Verification Statement GRI Content Index

5. In accordance with the Report, how would you rate our sustainability performance? Very Good Good Adequate Marginal Poor Feedback Form 97

6. What information would you like to see in the future?

7. Other comments:

8. What group(s) do you belong to? (You can tick more than one box.)

Owner/Tenant in the HA Flat Green Groups Education/Academic

Government Department Other Public Organisations Professionals

Non-governmental Consultant/Construction Staff of the HA Organisation Industry/Contractor/Supplier General Public

Others, please specify

Name: Contact Number:

E-mail Address:

Mailing Address:

All personal information will be used in strictest confidence and for communication and statistical purposes only. All personal data are handled in accordance with the provisions of the Personal Data (Privacy) Ordinance.

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