Sustainability Report 2018/19 QUALITY HOUSING GREEN LIVING Contents Executive Summary 01 Message from the Chairman 05 About this Report 07 About the Hong Kong Housing Authority 08 Environmental Performance 22 Social Performance 43 Economic Performance 57 List of Awards and Community Recognitions 66 Targets and Outlook 71 Data Summary 80 Verification Statement 86 GRI Content Index 87 Feedback Form 96 Executive Summary 1 The Hong Kong Housing Authority’s (HA's) fourteenth Sustainability Report is published under the theme “Quality Housing • Green Living”. This EXECUTIVE theme encapsulates our unwavering commitment SUMMARY to providing quality homes for those in need of public housing, and promoting green lifestyles to our community. Quality Management Systems Housing Department’s individual divisions/units have obtained various certifications and verifications on management systems of international standards. Occupational ISO Environmental Management ISO Energy Management OHSAS Health and Safety 14001 System 50001 System 18001 Management System Hong Kong Quality Assurance Information Agency (HKQAA) Corporate ISO/IEC ISO/IEC Information Security 20000-1: Technology Service 27001: Social Responsibility (CSR) Index - Management System 2011 Management System 2013 I HKQAA CSR Advocate Marks Highlights of Awards & Recognitions Corporate Services • 10 Years Plus Caring • Hong Kong Green Organisation Certification Organisation Logo Wastewi$e Certificate — Excellence Level Development and Construction • Quality Building Award 2018 • HKIE Structural Division Structural Excellence » Hung Fuk Estate Award 2018 Hong Kong Residential » Public Rental Housing Development at Shatin (Multiple Buildings) Area 52 Phase 2 (Footbridge B) Quality Excellence Award & Grand Award Infrastructures & Footbridges — Grand Award » Conversion of Chai Wan Factory Estate to Public Rental Housing Renovation / Revitalisation — Grand Award Estate Management • Excellence in Facility Management Award 2018 • The Hong Kong Green Organisation Certificate » Po Heung Estate » Lee On Estate Excellence Award Energywi$e Certificate — Good Level & (Public Rental & Subsidised Purchase Housing) Wastewi$e Certificate — Basic Level » Tai Yuen Estate Wastewi$e Certificate — Excellence Level Executive Summary 2 Environmental Performance To build sustainable and environmentally-friendly housing for the public, the HA has defined a total of 41 environmental targets for 2018/19 and all these targets are fully achieved. Initiatives in Planning and Construction of New Housing Estates • 7 projects registered, 1 project • PV systems (as of March 2019) Installed in 98 awarded provisional Platinum rating domestic blocks, with a total system capacity of & 3 projects awarded provisional 930 kW Gold rating in BEAM Plus New • Use of precast concrete components reached Building certification scheme 70% precast rate on plan at typical floor • Avoided annual CO2 emissions • Completed Zero Irrigation System equivalent to 155,000 trees for planters in 11 projects & under 30 domestic blocks designed construction in 22 projects as of • Average energy consumption of building services March 2019 installations in communal areas of domestic blocks designed was 22.26 kWh/m2/annum Initiatives in Existing Housing Estates • Estate communal areas’ electricity • Launched Food Waste Collection Pilot consumption reduced by 2% to Scheme in nine wet markets and shopping centres 49.9 kWh per flat per month, • Recycled of paper, representing a year-on-year reduction 30,620 tonnes of plastic bottles, for the 11th year 2,229 tonnes 1,984 tonnes of aluminium cans • 10 shopping centres pledged to the Energy • Landscape improvement work carried out in Saving Charter and the Charter on External Lighting 20 estates • Launched Municipal Solid Waste charging trial programme in three estates Initiatives in Office at Work • Electricity consumption per staff • Introduced Housing Electronic Plan reduced by 11.9% compared to Submission System (HePlan) & Housing 2013/14 Electronic Building Records Online for e-submissions and • Paper consumption per staff reduced by System (HeBROS) handling of documents 7.9% compared to 2013/14 • Adopted Enterprise Resource Planning (ERP) to digitalise procurement procedures Executive Summary 3 Social Performance To create a pleasant and inclusive living environment as well as a healthy and productive workplace, the HA has defined a total of 23 social targets for 2018/19, and all these targets are fully achieved. Initiatives in Planning and Construction of New Housing Estates • Provided in-flat accessibility facilities • Accident rate was 7.4 per and the use of materials that are safer 1,000 workers for new works, and easier to use by elderly and lower than that of the Hong Kong disabled users construction industry average (i.e. 31.7 per 1,000 workers) • Customer satisfaction index reached 91.9% • Implemented new Safety Alert Module under the Phase 2 Development and Construction • Issued 56 safety and health alerts on raising safety Site Mobile System and health awareness Initiatives in Existing Housing Estates • Estate Management Advisory • 5,860 households benefitted from Harmonious Committees held over 900 bi-monthly Families Policies meetings, and partnered with NGOs • Launched in to organise about 450 community “Estate Fire Safety Fun Fairs” 35 PRH estates building functions to promote neighbourliness • Completed modernisation of 56 lifts under Lift Modernisation Programme • 17 Public Rental Housing (PRH) estates participated in Healthy Ageing • Presented 41 Estate Management Services in PRH Estates to promote care to Contractors Awards to services contractors, elderly tenants estate managers and frontline staff with outstanding performance Initiatives in Office at Work • 7,800 staff members attended • 247 staff at professional or 190 Occupational Safety and Health equivalent level and above attended seminars/courses Management Development Programme • 350 offices completed annual office safety inspection • Average training hours reached 27.3 hours per staff Executive Summary 4 Economic Performance We have defined a total of 4 economic targets for 2018/19, and all these targets are fully achieved. Initiatives in Planning and Construction of New Housing Estate • Completed construction of about 26,800 new flats, including • Completed construction of around 20,200 new public rental 26,500 sq. m. of gross floor area housing/Green Form Subsidised for retail facilities and around 990 Home Ownership Scheme units private car and lorry parking spaces and approximately 6,600 other • Reviewed and updated the subsidised sale flats “Guide to Registration of Works Contractors and Property Management Services Providers” Initiatives in Existing Housing Estates • Allocated around 26,900 public rental • Around 18,460 households received assistance housing units to general applicants (i.e. from the Rent Assistance Scheme family and elderly one-person applicants) • Around 1,400 households and non-elderly one-person applicants accepted alternative accommodations under the Quota and Points System for relieving overcrowding Initiatives in Office at Work • Continued to utilise over 100 IT solutions to support the business operation of the HA Back to Top Message from the Chairman 5 MESSAGE FROM THE CHAIRMAN I am delighted to announce the publication of the Hong Kong Housing Authority’s (HA’s) fourteenth Sustainability Report. The theme this year is “Quality Housing • Green Living”, which encapsulates the HA’s unwavering commitment to providing quality homes for those in need of public housing, and promoting green living to our community. We are pleased to share with you in the report our fruitful achievements made in the past year. Sustainable and quality housing should not be compromised in the process of increasing public housing supply. In the planning and design stage, we continued to apply the specifications of Building Environmental Assessment Method (BEAM) Plus, conduct Carbon Emission Estimation, and adopt passive design strategy in various public housing projects, in order to enhance building sustainability and resilience. During the year, we had one project attaining provisional platinum rating and three projects with provisional gold rating under BEAM Plus. To enhance the quality, efficiency and site safety of our construction activities, we have been progressively adopting more precast concrete components, volumetric precast bathrooms and kitchens, and off-site construction in our projects over the last 25 years. We have developed precast acoustic balconies this year. In parallel, we are also exploring to adopt enhanced precast concrete components, such as semi-precast slab with pre-installed service conduits in the common areas of typical floors. With these, the precast rate will increase from current 70% to about 90% in terms of floor area. Besides, we will also continue to adopt the latest technologies and IT solutions, including Building Information Modelling (BIM), to harvest even greater efficiencies in our operations. Message from the Chairman 6 With respect to estate management, we promote a greener way of living to our residents and the community. We have made extra efforts on waste reduction this year to echo the Government’s proposed Municipal Solid Waste (MSW) Charging Scheme. In collaboration with relevant government departments, we have launched a MSW charging trial programme with our tenants in selected public rental housing estates, and a food waste off-site recycling pilot scheme at