Uninstalling Internet Explorer 11 Version 2015 Uninstalling Internet Explorer 11

Introduction Microsoft have now released version 11 of Internet Explorer for a number of platforms, including Windows 7 and 8. Although our pre-release testing had not identified any major issues with IE11 the full regression test, run on the release version of IE11, has picked up a small number of problems. These issues have now been resolved in our code and will be included in the next release of Union Square, planned for March 2014. IE11 causes problems with the approvals dash part, preventing the approval of a ticket for example along with other issues. The resolution to a number of issues that have arisen recently in December has been to remove IE11 from your PC.

© 2012 Union Square Software Ltd Page 2 of 6 Uninstalling Internet Explorer 11 Uninstalling Internet Explorer 11 In order to remove Internet Explorer 11 from your machine you need to go to the control panel from the start menu. Once the control panel is open go to the Uninstall a program option under the programs heading.

Once the window has loading you will have a list of options on the top-left hand side of the page. From this list of options select the view installed updates option.

This window will show you a list of the windows updates installed on your machine and this list can be quite large so could take 2-3 minutes to load up.

© 2012 Union Square Software Ltd Page 3 of 6 Uninstalling Internet Explorer 11 When the list has finished you should be able to find an entry labelled Internet Explorer 11 which if you order by installed date should be near the top of the list as the name sort does not quite work as expected.

Select this update and hit the uninstall button at the top of the window which will remove internet explorer 11 from your machine and leave you with internet explorer 10. Once the process is finished it will ask you to restart your machine which you need to do in order to completely remove internet explorer 11 because you will still be running this version until you restart your machine.

Please remember to disable the automatic installation of internet explorer updates otherwise the update could install again so to prevent this: Launch internet explorer and go to the cog icon in the top-right hand corner (under the close button) which will open a menu and select the About Internet Explorer option which will give you the option to stop this behaviour by unticking the check box against “install new versions automatically”.

© 2012 Union Square Software Ltd Page 4 of 6 Uninstalling Internet Explorer 11 Copyright © 2000-2014 Union Square Software Limited Microsoft and Windows are registered trademarks of Microsoft Corporation. Unauthorised copy, distribution or disclosure of this manual is strictly prohibited. This document contains confidential information belonging to Union Square Software Limited.

Disclaimer The information in this document is subject to change without notice. Union Square Software Limited shall not be liable for technical or editorial errors or omissions contained herein; nor for incidental or consequential damages resulting from the performance or use of this material.

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Last Update Release Date Review Date Significant Dates 24-Oct-16 24-Oct-16 29 Jan 13

Blue Team Review Red Team Review Control Actions Tony Burnett Tony Burnett

Authorised By Approved By Release Authorisation Tony Burnett Tony Burnett

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Number of Pages 6

Portfolio Owner / Author Tim Setchfield