MARIN COUNTY TRANSIT DISTRICT BOARD of DIRECTORS Board of Supervisors Chambers, Room 330 3501 Civic Center Drive, San Rafael, CA 94903

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MARIN COUNTY TRANSIT DISTRICT BOARD of DIRECTORS Board of Supervisors Chambers, Room 330 3501 Civic Center Drive, San Rafael, CA 94903 MARIN COUNTY TRANSIT DISTRICT BOARD OF DIRECTORS Board of Supervisors Chambers, Room 330 3501 Civic Center Drive, San Rafael, CA 94903 AGENDA Monday, July 1, 2019 10:00 a.m. Convene as the Marin County Transit District Board of Directors 1. Open Time for Public Expression (limited to three minutes per speaker on items not on the Transit District’s agenda) 2. Board of Directors’ Matters 3. General Manager’s Report a. General Manager’s Oral Report b. Monthly Monitoring Report for April 4. Consent Calendar a. Minutes for June 3, 2019 b. Extend Fixed Route Service Agreement with Golden Gate Bridge, Highway & Transportation District for the First Option Year c. Award of Five-Year Contract for Fixed Route Scheduling Software Services to Optibus for an amount not to exceed $178,200 d. Agreement with West Marin Senior Services for Services to Support Marin Access Programs in West Marin County e. Disadvantaged Business Enterprise Participation (DBE) Goal Methodology for Marin Transit Contracting Opportunities in Federal Fiscal Years 2020-22 f. Fiscal Year 2018/19 Contract Awards and Fiscal 2019/20 Contracting Opportunities Recommended Action: Approve. 5. Response to Civil Grand Jury report “SMART First/Last Mile Options” Recommended Action: Authorize the Board President to forward the attached response to Marin County Civil Grand Jury Report, “SMART First Mile/Last Mile Options.” (continued) 6. Marin Transit Connect One-Year Evaluation Report Recommended Action: Accept report. 7. Overview of Marin Transit Fares and Fare Policies Recommended Action: Information only. Adjourn All Marin Transit public meetings are conducted in accessible locations. Copies of documents are available in accessible formats upon request. If you require Translation Assistance, American Sign Language Interpreters, Assistive Listening Devices or other accommodations to participate in this meeting, you may request them by calling (415) 226-0855 (voice) or contact the California Relay Service by dialing 711 to connect to the telephone listed above. Requests must be received no less than five working days prior to the meeting to help ensure availability. For additional information, visit our website at http://www.marintransit.org Late agenda material can be inspected in the office of Marin Transit, between the hours of 8:00 a.m. and 5:00 p.m. Monday through Friday. The office is located at 711 Grand Avenue, Suite 110, San Rafael, CA 94901. Todas las reuniones públicas de Marin Transit se llevan a cabo en lugares accesibles. Están disponibles copias de los documentos en formatos accesibles, a solicitud. Si usted requiere ayuda con la traducción, intérpretes de Lenguaje Americano de Señas, dispositivos de ayuda auditiva, u otras adaptaciones para participar en esta reunión, puede solicitarlas llamando al (415) 226-0855 (voz) o comunicarse con el Servicio California Relay marcando al 711 para conectarse al número de teléfono mencionado. Las solicitudes deben recibirse a más tardar cinco días laborables antes de la reunión para ayudar a asegurar la disponibilidad. Para obtener información adicional, visite nuestro sitio web en http://www.marintransit.org Material de agenda de última hora puede ser inspeccionado en la oficina de Marin Transit, entre las horas de 8:00 am y 5:00 pm. La oficina está ubicada en 711 Grand Avenue, Suite 110, San Rafael, CA 94901. 1 July 1, 2019 711 grand ave, #110 san rafael, ca 94901 Honorable Board of Directors ph: 415.226.0855 Marin County Transit District fax: 415.226.0856 3501 Civic Center Drive marintransit.org San Rafael, CA 94903 SUBJECT: General Manager Report – Monthly Report: April 2019 Dear Board Members: RECOMMENDATION: This is a recurring information item. damon connolly SUMMARY: The attached monthly report provides an overview of president Marin Transit operations for the monthly period ending April 30, supervisor district 1 2019. The monthly reports summarize statistics on the performance of Marin Transit services and customer comments. dennis rodoni vice president Overall ridership in April 2019 increased by 5.0 percent compared to supervisor district 4 April 2018. Ridership on fixed-route services increased by 4.7 percent compared to the same month last year. Ridership on Marin kate colin Access services increased by 10.6 percent. Ridership on yellow bus 2nd vice president services decreased by 5.2 percent. city of san rafael Additional detailed analyses of system performance and trends are provided in separate quarterly and annual reports, including route- judy arnold level statistics and financials. These reports are available on the director District’s website at http://marintransit.org/monitoringreports.html. supervisor district 5 FISCAL/STAFFING IMPACT: None associated with this report. stephanie moulton-peters director Respectfully submitted, city of mill valley katie rice director supervisor district 2 Nancy Whelan General Manager kathrin sears Attachments director supervisor district 3 eric lucan alternate city of novato Item 3b 2 Monthly Monitoring Report 06/27/2019 FISCAL YEAR Jan 1 2019 - Ap… Year-to-Date Ridership Trends Fixed-Route Passengers (incl. Yellow Bus) by Month 320,000 301,366 290,702 282,770282,485 283,298 277,156 270,669 269,266 258,554260,143 257,876 252,173 253,315 245,208 244,650 245,229 247,038 244,200 244,650 240,883 236,316 237,133 240,000 219,705 160,000 80,000 0 July August September October November December January February March April May June Prior Fiscal Year Passengers Current Fiscal Year Passengers Demand Response Passengers by Month 16,000 15,267 14,686 14,753 14,062 13,706 13,776 13,690 13,799 13,706 13,47813,564 13,690 13,618 13,478 13,35413,427 13,27913,430 13,339 12,853 12,613 12,684 12,771 12,370 12,071 12,000 8,000 4,000 0 July August September October November December January February March April May June Prior Fiscal Year Passengers Current Fiscal Year Passengers Item 3b Page 1/2 3 Monthly Statistics MONTH April Average Systemwide Daily Passengers 12,000 10,716 10,560 9,000 6,864 6,997 6,000 5,759 5,415 3,000 0 Weekday Saturday Sunday Prior Fiscal Year Average Daily Passengers Current Fiscal Year Average Daily Passengers Productivity (pax/hr) by Typology 32.0 32.0 Route Typologies 1. Local Trunkline: 26.2 26.5 26.3 Routes 35, 36, 71X 24.0 2. Local Basic: Routes 17, 22, 23, 23X, 29, 49 3. Local Connector: Routes 219, 228, 233, 245, 251, 257 16.0 15.2 15.5 5. Rural: Routes 61, 68 8. Recreational: 9.9 Routes 66/66F 9.0 8.0 7.2 7.3 9. Demand Response: Local Paratransit, Novato Dial-A-Ride, Rural Dial-A-Ride 2.0 2.0 0.0 5. Rural 5. 2. Local Basic Local 2. 8. Recreational 8. 1. Local Trunkline Local 1. 3. Local Connector Local 3. 9. Demand Response Demand 9. Prior Fiscal Year Productivity Current Fiscal Year Productivity Item 3b Page 2/2 Monthly Customer Feedback Report 4 April 2019 Month: April 2019 Program Fixed-Route Fixed-Route Stagecoach & Supplemental & Demand Mobility Category Local Shuttle Muir Woods Yellow Bus Response Management Systemwide Total Commendation 1 0 0 0 10 0 0 11 Service Delivery Complaint 24 12 5 4 5 0 1 51 Accessibility 2 1 0 0 0 0 0 3 Driver Conduct Complaint 7 2 2 1 1 0 0 13 Driving Complaint 6 1 2 0 4 0 1 14 Early Trip 2 1 1 0 0 0 0 4 Equipment Issue 0 0 0 0 0 0 0 0 Farebox 0 0 0 0 0 0 0 0 Late Trip 1 0 0 0 0 0 0 1 Missed Connection 0 0 0 0 0 0 0 0 Missed Trip 0 0 0 0 0 0 0 0 No-Show 1 2 0 0 0 0 0 3 Off-Route 0 0 0 1 0 0 0 1 Pass-Up Complaint 5 5 0 2 0 0 0 12 Service Structure Complaint 1 0 1 1 0 0 0 3 Bus Stop Improvement Request 0 0 0 0 0 0 0 0 Fares 0 0 0 0 0 0 0 0 Other Complaint 0 0 0 0 0 0 0 0 Scheduling Complaint 0 0 1 0 0 0 0 1 Service Improvement Suggestion 1 0 0 1 0 0 0 2 Safety Complaint 0 0 0 0 0 0 0 0 Total Service Hours 9,079 3,547 1,745 935 6,156 - 23,029 23,029 Commendations per 1,000 Hours 0.1 0.0 0.0 0.0 1.6 - 0.0 0.5 Complaints per 1,000 Hours 2.8 3.4 3.4 5.4 0.8 - 0.0 2.3 Total Passengers 181,371 35,209 22,143 31,259 12,381 2372 284,735 284,735 Commendations per 1,000 Passengers 0.0 0.0 0.0 0.0 0.8 0.0 0.0 0.0 Complaints per 1,000 Passengers 0.1 0.3 0.3 0.2 0.4 0.0 0.0 0.2 Item 3b Page 1 of 1 5 REGULAR MEETING OF THE MARIN COUNTY TRANSIT DISTRICT BOARD OF DIRECTORS Held Monday, June 3, 2019 at 10:00 A.M. Roll Call Present: President Connolly, Vice President Rodoni, Second Vice President Colin, Director Moulton-Peters, Director Sears Absent: Director Arnold, Director Rice President Connolly opened the meeting at 10:02 A.M. 1. Open Time for Public Expression (limited to three minutes speaker on items not on the Transit District’s agenda) President Connolly asked if any member of the public wished to speak. Seeing none he called for Board of Directors’ Matters.
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