2009 PATH System-Wide Passenger Survey

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2009 PATH System-Wide Passenger Survey 2009 PATH System-Wide Passenger Survey Executive Summary Report Prepared for: Port Authority Trans-Hudson Corp. Prepared by: Port Authority of New York & New Jersey Engineering Department In Association with: Revised September 2010 Table of Contents Purpose .................................................................................................................. 1 Survey Schedule ...................................................................................................... 1 Survey Methodology ................................................................................................. 1 Key Findings and Selected Tables from the Final Weighted Database .............................. 5 System-Wde Origins-and-Destinations .............................................................. 5 System-Wide Boarding and Exiting Station Pairs ................................................ 9 Access and Egress Modes.............................................................................. 11 Trip Frequency and Trip Purpose .................................................................... 11 Demographics ............................................................................................. 14 Tourist ....................................................................................................... 15 Weekday Station-by-Station Findings ............................................................. 15 2009 PATH System-Wide Passenger Survey i List of Tables Table ES-1 - Sample Size .......................................................................................... 4 Table ES-2 - Top 10 Boarding and Exiting Station Pairs - WEEKDAY Survey ..................... 9 Table ES-3 - Top 10 Boarding and Exiting Station Pairs - SATURDAY Survey .................. 10 Table ES-4 - Top 10 Boarding and Exiting Station Pairs - WEEKDAY AM Peak Period (7AM to 10 AM) ................................................................................................................. 10 Table ES-5 - Access and Egress Modes - Weekday and Saturday Survey ....................... 12 Table ES-6 - Purpose of the Trip by Trip Frequency - Weekday (All Respondents) ........... 13 Table ES-7 - Purpose of the Trip by Trip Frequency - Saturday (All Respondents) ........... 14 Table ES-8 - Gender ............................................................................................... 15 Table ES-9 - Tourist ............................................................................................... 15 Table ES-10 - Top Two Access or Egress Modes of New York Station Trips ..................... 16 Table ES-11 - Top Boarding or Exiting Stations of New York Station Trips ...................... 17 Table ES-12 - Top Access or Egress Modes of Grove Street, Exchange Place, and Pavonia/Newport Trips ............................................................................................ 18 Table ES-13 - Top Boarding or Exiting Stations of Grove Street, Exchange Place, and Pavonia/Newport Trips ............................................................................................ 19 Table ES-14 - Tabulations and Cross Tabulations ....................................................... 20 List of Figures Figure ES-1 - PATH System Map ................................................................................ 2 Figure ES-2 - Weekday Origins .................................................................................. 5 Figure ES-3 - Inter and Intrastate Trips - Weekday ...................................................... 6 Figure ES-4 - Saturday Origins .................................................................................. 7 Figure ES-5 - Inter and Intrastate Trips - Saturday ...................................................... 7 Figure ES-6 - Origins 7AM to 10AM ............................................................................ 8 Figure ES-7 - Inter and Intrastate Trips - 7 to 10 AM Weekday ...................................... 8 2009 PATH System-Wide Passenger Survey ii Station Snapshots Figure 1 - Weekday Trips Boarding at the World Trade Center Station Figure 2 - Weekday Trips Exiting at the World Trade Center Station Figure 3 - Weekday Trips Boarding at Christopher Street Station Figure 4 - Weekday Trips Exiting at Christopher Street Station Figure 5 - Weekday Trips Boarding at 9th Street Station Figure 6 - Weekday Trips Exiting at 9th Street Station Figure 7 - Weekday Trips Boarding at 14th Street Station Figure 8 - Weekday Trips Exiting at 14th Street Station Figure 9 - Weekday Trips Boarding at 23rd Street Station Figure 10 - Weekday Trips Exiting at 23rd Street Station Figure 11 - Weekday Trips Boarding at 33rd Street Station Figure 12 - Weekday Trips Exiting at 33rd Street Station Figure 13 - Weekday Trips Boarding at Newark Penn Station Figure 14 - Weekday Trips Exiting at Newark Penn Station Figure 15 - Weekday Trips Boarding at Harrison Station Figure 16 - Weekday Trips Exiting at Harrison Station Figure 17 - Weekday Trips Boarding at Journal Square Station Figure 18 - Weekday Trips Exiting at Journal Square Station Figure 19 - Weekday Trips Boarding at Grove Street Station Figure 20 - Weekday Trips Exiting at Grove Street Station Figure 21 - Weekday Trips Boarding at Exchange Place Station Figure 22 - Weekday Trips Exiting at Exchange Place Station Figure 23 - Weekday Trips Boarding at Pavonia/Newport Station Figure 24 - Weekday Trips Exiting at Pavonia/Newport Station Figure 25 - Weekday Trips Boarding at Hoboken Station Figure 26 - Weekday Trips Exiting at Hoboken Station Report Appendices Appendix A – Survey Methodology and Survey Instrument Appendix B – Weighting Factor Methodology Appendix C – Survey Coding and Logic Check and Record Layout Appendix D – Final Weighted Tables 2009 PATH System-Wide Passenger Survey iii Purpose As part of its research activity, the Port Authority of New York and New Jersey (PANY&NJ) maintains an ongoing program designed to monitor and analyze trends in interstate transit ridership. The 2009 System-Wide PATH Passenger Survey data will assist the Port Authority with their monitoring efforts and with updating their database on current trends in inter- and intrastate ridership. Previous system-wide surveys have been conducted in 1996, 2001 (both before and after the events of 9/11), 2004 and 2007. The findings from the system-wide interview surveys are contained in three documents – the Executive Summary Report, Station Snapshots, and the Report Appendices. This document is the Executive Summary Report and contains key system-wide and station-based findings that are highlighted in figures found in the Station Snapshots document. The Station Snapshots document contains two figures for each station that show the origins, destinations, boarding and exiting stations, and travel modes of passengers that enter and exit each station on a typical weekday. The Report Appendices contain a full set of tabulations and cross tabulations of the data. A follow-up telephone customer satisfaction survey was also conducted in the fall of 2009 and the findings are discussed in a fourth document entitled "PATH Customer Satisfaction Study Wave VII". Survey Schedule The interview surveys were conducted on a typical weekday (Tuesday, Wednesday, or Thursday) and Saturday at all PATH Stations (see Figure ES-1) in the months of September and October of 2009. Weekday surveys were conducted between the hours of 5 AM and 1 AM and Saturday surveys were conducted between 8 AM and 10 PM. Survey Methodology An interview-assisted approach was used to conduct a short origin-and-destination survey (about two to three minutes to complete). The survey was conducted by interviewing PATH customers as they passed through the turnstiles to access the train platforms. A survey form was developed and programmed into a hand-held Palm© Personal Digital Assistant (PDA). 2009 PATH System-Wide Passenger Survey 1 Figure ES-1 PATH System Map 2009 PATH System-Wide Passenger Survey 2 The PDA recorded the time of day of the interview and the interviewer recorded the gender of the customer being surveyed. The interviewer proceeded to ask the following questions and then asked for a follow-up contact name and telephone number: 1. At which station will you leave PATH? 2. Where is your final destination (town, zip code, or nearest intersection, if Manhattan)? 3. After you leave PATH, how will you get to your final destination (via what mode)? 4. Where did you begin your trip (town or zip code, or nearest intersection, if Manhattan)? 5. How did you get to this PATH Station (via what mode)? 6. What is the main purpose of your trip? 7. Are you a tourist? 8. How often do you make this trip by PATH? Depending on a survey respondent’s answer to a particular question, follow-up questions may have been asked. If a person responded that he/she took a bus as his/her access or egress mode, he/she was asked whether it was a NJ Transit, MTA, or private bus and the bus route they used. If a person said he/she walked as his/her access or egress mode, the surveyor asked a follow-up question whether he/she used any other forms of transportation as part of his/her trip because the walk category in the survey is only for those trips that involved only walking. For the final question, the interviewer asked the customer if he/she would be willing to participate in a follow-up telephone survey by providing a contact name and telephone number. The customer was informed that if he/she provided a contact name and telephone
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