Group-owned brands Guangdong Provincial Communication Group Co., Limited 2019 Guangdong Provinicial Guangdong Expressway Yueyun Transportation Guangdong-Hong Kong Communication Group Co., Ltd. Pass App Yuexing App Bus Cross-the-Border WeChat Public Account WeChat Public Account WeChat Public Account WeChat Public Account Designer: Guangdong Highway Media Co. Ltd. About this Report To improve readability and for ease of writing, we have used terms such as Provincial Communication Group, the Group, the Company and We interchangeably in this report. English translation for the Group's name is GUANGDONG PROVINCIAL COMMUNICATION GROUP CO., LTD. Quality Assurance Processes About this Edition and Procedures By releasing and distributing questionnaires on our This report is the ninth annual Corporate Social official website, we had better communication with our Responsibility (CSR) report published by Guangdong stakeholders, helping them fully understand our business Provincial Communication Group Co., Ltd. goals as well as needs and expectations of interested parties, which allows the Group to better assume its social responsibilities. Scope of Coverage References and Standards Communications, leading to a better life Period of This Report includes information from State-owned Assets Supervision and Administration reporting: January 1, 2019 to December 31, 2019, with Commission of the State Council some information beyond this period of time. Guiding Opinions on the Performance of Social Responsibility Scope of Guangdong Provincial Communication by Central Enterprises reporting: Group Co., Ltd, its subsidiaries and branches. Chinese Academy of Social Sciences Data Data and descriptions in this report are from Guidelines on the Formulation of Chinese Corporate Social sources: the Group's Yearbook and other official Responsibility Reports (CASS-CSR3.0) documents. International Organization for Standardization (ISO) ISO26000 Social Responsibility Guide (2010) Reliability There are no false records, misleading statements or material omissions in this report. Contact Us Mailing address: Requesting for Multilingual Versions Strategic Development Division Guangdong Provincial Communication Group Co., Ltd This report has been prepared in Chinese and English in Floors 58-61, Leetop Plaza, 32 Jiangdong Road, Pearl River both digital and print formats. You can download the New City, Tianhe District, Guangzhou, Guangdong electronic version from the website of Guangdong Provincial Communication Group Co., Ltd. Zip code: 510623 Telephone: 8620-29006018 Fax: 8620-29006300 http://www.gdcg.cn Steps to Selecting Topics for the Report Report Writing Process Launch the project→Make a plan→Form a task force→ When preparing this report, we asked opinions from Select topics for the report→Organize materials→ affiliated companies and functional departments of the Develop report framework→Write the report→Solicit Group to further narrow down the content. public opinion→ Finalize the report→Format text and place graphics in the document→Proofread the draft→ Publish the report CONTENTS Message from Board Chair and General Manager 01 Mission Statement Business Philosophy To create harmonious To balance productivity & 30 Years Along the Expressway 03 communications responsibility, and prioritize leading to a better life service & quality Key Performance Social Performance Core Values Management Philosophy Company Profile 05 Corporate Responsibility 45 To embrace social To follow procedures and Employee Responsibility 48 responsibilities improve efficiency Major Social Responsibility 09 and share the fruits of growth Tasks in 2019 Safe Production 51 Community Responsibility 53 Responsibility Management Environmental Performance Responsibility Governance 31 Green Operation 61 Integrated Responsibility 33 Green Business 65 Coordination of Responsibility 37 Green products 68 Green Ecology 69 Market Performance Afterword Customer Responsibility 39 Outlook on Corporate Responsibility 71 Responsibility Partner Responsibility 43 Names of Participating Organizations 73 Framework and their Corresponding Roles Index 74 Entrepreneurial Spirit Social Responsibility Philosophy Spirit of innovation: daring to be the first Spirit of pragmatism: To pursue our mission of diligent and benevolent "communications, leading to a Spirit of sacrifice: better life" and to deliver high willing to give away quality people-oriented transportation services by Vision Statement enabling the travel of people and the flow of goods To become a leading provider of products and services for modern transportation infrastructure at home and abroad Key Performance Responsibility Management Market Performance Social Performance Environmental Performance Afterword Message from Board Chair and General Manager Under the guidance of Xi Jinping Thought on Socialism with Chinese Characteristics for a New Era, Overlooking South Guangdong, you will get a bird's view of the majestic bridges across river Guangdong Provincial Communication Group Co., Ltd has fully implemented the "1+1+9" Plan and sea, as well highways leading in different directions. Thanks to all the toil and effort of developed by the Provincial Party Committee and the Provincial Government. We seized the significant Transportation Employees in Guangdong, we have seen countless rich fruits. opportunity to contribute to the regional development plan of One Core, One Belt and One Region, and the national strategies such as the Belt and Road Initiative, the construction of the National Over the past year, Guangdong Provincial Communication Group Co., Ltd spared no effort to Transportation Network, the strategic plan of Guangdong-Hong Kong-Macao Greater Bay Area and the serve the people wholeheartedly. In order to address the issues that the community are most plan to transform Shenzhen to a pilot zone to demonstrate socialism with Chinese characteristics. We concerned with, we deepened the expressway reform, removed inter-provincial toll stations, have been working hard to elevate our Group to a large-scale international state-owned investment company that focuses on transportation, leads road construction projects, and serves people in which is an important part to implement supply-side structural reform of transportation, traveling and logistics. improved the quality of transportation development, and contributed greatly to the national plan of building a strong transportation network. In doing so, we have improved our community We remain true to our original aspirations and keep our mission firmly in mind, including meeting the overall requirements on Party Building for State-Owned Enterprises (SOEs) in the new era, and satisfaction and increased the quality of our services. We kept our nose to the grindstone, unswervingly strengthen Party Leadership and Party Building, so as to integrate them into all aspects of ensuring smooth expressway operations, pushing forward the Toilet Revolution in service corporate governance. In the Year of Enhancing the Organizational Power, we implemented the areas, upgrading quality, and taking the lead to bring the intelligent transportation industry to a three-year action plan of the Provincial Party Committee to strengthen the Party's grassroots higher level. We worked hard to be a vanguard to meet people's requirements for a happy and organizational structure. By focusing on engineering construction, operations management, comfortable travel. transportation and other sectors, we have fully implemented policies and unleashed the potential of development through Party Building. Over the past year, the Group thoroughly studied the Guangdong-Hong Kong-Macao Greater We reviewed the situation and took many factors into consideration, including the overall changes of the Bay Area Planning and Development Outline and its implementation suggestions. We seized macro environment and the transportation industry in the new era, the general trend of industry the development opportunities of the Greater Bay Area to optimize its industrial structure and transformation, the basic ideas for the reform of SOEs, and changes in such areas as enterprise's pull out all the stops to participate in its construction, by thoroughly developing land resources business development, operations management, resource integration and capital operation, to develop along expressways in the area, promoting the transformation and upgrading of its supporting new concepts, new thoughts and new requirements. industries, and enabling a high-quality development. We have been a pioneer in the We built consensus in the process of working as an an insider of the transportation sector, reflecting on construction of the Guangdong-Hong Kong-Macao Greater Bay Area. the work as an outsider, and return to work as an insider again. Our development was driven by innovation, balanced by coordination, optimized by green policy, pushed forward by opening up, and Over the past year, in order to implement the "1+1+9" work plan of Guangdong Province and to strengthened by sharing. We have made full use of new models and new technologies in our meet people's needs for a happy travel, the Group has gone all out to accelerate the development, created better products and services, and improved the quality of our development. construction of expressways, resolutely breaking the traffic "bottleneck" for regional economic We continued to make contributions to the rapid development of Guangdong's economy and help build development in Guangdong, staying on schedule in