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2019 EDELMAN TRUST BAROMETER South Korea 19Th ANNUAL General Online Population Informed Public 1,150 Respondents Per Market 500 Respondents in U.S

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2019 EDELMAN TRUST BAROMETER South Korea 19Th ANNUAL General Online Population Informed Public 1,150 Respondents Per Market 500 Respondents in U.S 2019 EDELMAN TRUST BAROMETER South Korea 19th ANNUAL General Online Population Informed Public 1,150 respondents per market 500 respondents in U.S. and China; 200 in all other markets EDELMAN TRUST Ages 18+ Represents 16% of total global population All slides show general online BAROMETER population data unless otherwise noted Must meet 4 criteria Methodology - Ages 25-64 - College-educated - In top 25% of household income per age group in each market - Report significant media consumption and engagement in public policy and business news Mass Population Online Survey in 27 Markets All population not including informed public 33,000+ respondents total Represents 84% of total global population All fieldwork was conducted between October 19 and November 16, 2018 27-market global data margin of error: General population +/- 0.6% (N=31,050), informed public +/- 1.3% (N=6,000), mass population +/- 2019 Focus on 55% of global general population are full- or 0.6% (26,000+), half-sample global general online population +/- 0.8 part-time employees (but not self-employed) (N=15,525). Employer-Employee Market-specific data margin of error: General population +/- 2.9 Oversample of employees of multinational (N=1,150), informed public +/- 6.9% (N=min 200, varies by market, Relationship companies: 500 respondents per market China and U.S. +/- 4.4% (N=500), mass population +/- 3.0 to 3.6 (N =min 739, varies by market). Employee MOE: 27-market = +/- 0.8% (N=16,944) Market-specific = +/- 3.2 to 4.6% (N=min 446, varies by market) 2 TRUST IN RETROSPECT 2001 2002 2003 2004 2005 2006 2007 2008 2009 Rising Fall of the Earned Media U.S. Trust A “Person Like Business More Young Business Must Influence of Celebrity CEO More Credible Companies in Shifts from Me” Emerges Trusted Than Influencers Partner with NGOs Than Europe Suffer “Authorities” as Credible Government Have More Government to Advertising Trust Discount to Peers Spokesperson and Media Trust in Regain Trust Business 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 Trust is Now Rise of Fall of Crisis of Business Trust is Growing Trust in The Battle Trust an Essential Authority Government Leadership to Lead Essential to Inequality Crisis for Truth Line of Figures the Debate Innovation of Trust at Work Business for Change 3 2018 2019 General Population General Population Trust DISTRUST (60-100) 49 Global 26 52 Global 26 Neutral CONTINUES 74 China 79 China (50-59) 71 Indonesia 73 Indonesia Distrust Trust Index 68 India 72 India (1-49) 66 UAE 71 UAE 58 Singapore 62 Singapore 54 Mexico 59 Malaysia 54 The Netherlands 58 Mexico 53 Malaysia 56 Canada 49 Canada 55 Hong Kong 47 Argentina 54 The Netherlands 47 Colombia 52 Colombia Biggest changes in 47 Spain 49 U.S. 46 Turkey 48 Australia Hong Kong +10 Global Trust Index increases 3 pts to neutral 45 Hong Kong 46 Argentina 44 Brazil 46 Brazil Australia +8 15 of 26 markets are distrusters, 44 S. Korea 46 Italy down 3 from 2018 43 Italy 46 S. Korea Canada +7 43 U.S. 45 S. Africa 41 Germany 45 Turkey S. Africa +7 40 Australia 44 France 40 France 44 Germany 39 U.K. 43 U.K. Russia -7 38 Ireland 42 Ireland 2019 Edelman Trust Barometer. The Trust Index is the average 38 S. Africa Spain -7 percent trust in NGOs, business, government and media. TRU_INS. 40 Spain Below is a list of institutions. For each one, please indicate how 37 Japan 39 Japan much you trust that institution to do what is right using a nine-point 36 Russia 29 Russia scale where one means that you “do not trust them at all” and nine means that you “trust them a great deal.” 9-point scale; top 4 box, trust. General population, 26-market global average. 4 2018 2019 Informed Public Informed Public Trust TRUST RISES FOR (60-100) 59 Global 26 63 Global 26 Neutral INFORMED PUBLIC 83 China 88 China (50-59) 81 Indonesia 83 India Distrust Trust Index 77 India 83 Indonesia (1-49) 76 UAE 83 UAE 70 Singapore 74 Canada 67 The Netherlands 70 Malaysia 65 Malaysia 69 Singapore 65 Mexico 68 Mexico 62 Canada 67 The Netherlands 60 Argentina 66 Hong Kong 57 Italy 64 U.K. 57 Turkey 61 S. Korea Biggest changes in A 4-point increase in the global Trust Index 56 France 60 Germany 55 Australia 60 U.S. 55 Germany 59 Australia Hong Kong +17 55 Spain 59 France 52 U.K. 56 Colombia U.S. +15 51 Brazil 53 Argentina 50 Colombia 53 Italy Canada +12 49 Hong Kong 53 Japan 49 S. Korea 53 S. Africa 48 Ireland 53 Turkey U.K. +12 47 Russia 51 Brazil 2019 Edelman Trust Barometer. The Trust Index is the average 46 Japan 48 Ireland South Korea +12 percent trust in NGOs, business, government and media. TRU_INS. Below is a list of institutions. For each one, please indicate how 45 S. Africa 47 Spain much you trust that institution to do what is right using a nine-point 45 U.S. 35 Russia scale where one means that you “do not trust them at all” and nine Russia -12 means that you “trust them a great deal.” 9-point scale; top 4 box, trust. Informed public, 26-market global average. 5 2019 2019 Informed Public Mass Population Trust gap Trust A WORLD (60-100) 64 Global 27 50 Global 27 14 Neutral OUT OF BALANCE 88 China 76 China 12 (50-59) 84 Saudi Arabia 69 Indonesia 14* Distrust (1-49) Trust Index 83 India 69 Saudi Arabia 15 83 Indonesia 68 UAE 15 83 UAE 66 India 17* 74 Canada 60 Singapore 9 70 Malaysia 58 Malaysia 12 69 Singapore 54 Canada 20* 68 Mexico 54 Mexico 14 67 The Netherlands 54 The Netherlands 13 66 Hong Kong 52 Hong Kong 14 64 U.K. 51 Colombia 5 Mass population 14 points less trusting 61 S. Korea 47 U.S. 13 60 Germany 46 Australia 13 60 U.S. 46 Italy 7 18 markets with double-digit trust gaps 59 Australia 45 Argentina 8 59 France 44 S. Africa 9 56 Colombia 44 S. Korea 17* 53 Argentina 43 Brazil 8 53 Italy 42 Germany 18* 53 Japan 41 France 18 53 S. Africa 41 Ireland 7 *highest-ever 2019 Edelman Trust Barometer. The Trust Index is the average percent trust in NGOs, business, government and 53 Turkey 41 Turkey 12 trust inequality media. TRU_INS. Below is a list of institutions. For each one, 51 Brazil 40 U.K. 24* please indicate how much you trust that institution to do what is right using a nine-point scale where one means that you 48 Ireland 39 Spain 8 “do not trust them at all” and nine means that you “trust them 47 Spain 37 Japan 16 a great deal.” 9-point scale; top 4 box, trust. Informed public and mass population, 27-market global average. 35 Russia 28 Russia 7 6 Divided by Trust TRUST RISES IN SOUTH KOREA; BUSINESS, GOVERNMENT, MEDIA ALL DISTRUSTED Distrust Neutral Trust - 0 + Y-to-Y Change Percent trust NGO Business Government Media 73 64 60 56 54 55 42 Informed public 37 +9 +19 +6 +13 2018 2019 2018 2019 2018 2019 2018 2019 55 56 Business, government and media still distrusted 48 45 42 General population 36 39 40 +1 +3 +3 +2 2018 2019 2018 2019 2018 2019 2018 2019 2019 Edelman Trust Barometer. TRU_INS. Below is a list of institutions. For each one, please indicate how much you trust that institution to do what is right using a nine-point scale where one means that you “do not trust them at all” and nine means that you “trust them a great deal.” 9-point scale; top 4 box, trust. Informed public and general population, S. Korea. 8 TRUST INEQUALITY RETURNS TO RECORD HIGHS Trust Index (23-market average) Trust (60-100) Neutral Previous high 65 (50-59) Informed Distrust Public (1-49) 62 62 60 58 57 16pt gap 56 54 16pt gap 9pt gap 49 49 48 Mass 47 47 47 Population 46 45 2012 2013 2014 2015 2016 2017 2018 2019 2019 Edelman Trust Barometer. The Trust Index is the average percent trust in NGOs, business, government and media. TRU_INS. Below is a list of institutions. For each one, please indicate how much you trust that institution to do what is right using a nine-point scale where one means that you “do not trust them at all” and nine means that you “trust them a great deal.” 9-point scale; top 4 box, trust. Informed public and mass population, 23-market average. 9 TRUST INEQUALITY AT RECORD HIGH IN SOUTH KOREA South Korea Trust Index Trust (60-100) Neutral (50-59) Informed Distrust 61 Public (1-49) Previous high pt gap 51 17 50 50 49 6pt gap 48 47 44 44 14pt gap 42 42 41 40 Mass 38 Population 36 35 2012 2013 2014 2015 2016 2017 2018 2019 2019 Edelman Trust Barometer. The Trust Index is the average percent trust in NGOs, business, government and media. TRU_INS. Below is a list of institutions. For each one, please indicate how much you trust that institution to do what is right using a nine-point scale where one means that you “do not trust them at all” and nine means that you “trust them a great deal.” 9-point scale; top 4 box, trust. Informed public and mass population, S. Korea. 10 DIVIDED ALONG GENDER LINES Percent trust Distrust Neutral Trust Largest trust gap Trust Index NGOs Business Government Media Trust gap 5 3 7 5 5 55 50 53 46 45 Women 60 55 58 51 50 Men Largest gaps in: Germany 12 U.S.
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