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INDEPENDENT PUBLICATION BY raconteur.net #0368 29 / 03 / 2016 AV I ATION FOR BUSINESS PREPARE FOR TAKE-OFF BUSINESS ROUTES CONNECT TO AN SKY IS THE LIMIT 08 ARE OPENING UP 12 OFFICE IN THE SKY 15 WITH CABIN LUXURY 03 AMID TURBULENCE Affordable international airline More aircraft being are fitted Big airlines compete to be the Business air travel is at a key moment in its successful trajectory routes help boost UK exports with reliable internet access best in first and business class RACONTEUR 29 / 03 / 2016 raconteur.net AVIATION FOR BUSINESS 03 AVIATION Getty Images FOR BUSINESS DISTRIBUTED IN RACONTEUR PUBLISHING MANAGER HEAD OF PRODUCTION Rebecca Wetten Natalia Rosek PRODUCTION EDITOR DIGITAL CONTENT MANAGER Benjamin Chiou Sarah Allidina MANAGING EDITOR DESIGN Peter Archer Samuele Motta Grant Chapman Kellie Jerrard Ready for take-off London City Airport handled a CONTRIBUTORS record 4.3 million amid turbulence passengers in 2015, up 18 per SIMON BROOKE TRISTAN McALLISTER cent on 2014 Award-winning freelance New York-based journalist Business air travel is at a key moment in its trajectory – journalist, who writes for and brand strategist, a number of international he is a contributing editor and passengers can benefit from the changes underway publications, he specialises of Monocle magazine in lifestyle trends, health, where he was formerly business and marketing. transport editor. ELIZABETH ELEANOR ROSS MOSCROP Freelance journalist OVERVIEW baby-boomers (45 per cent compared Business travellers can now ac- ingly important. “While price is Specialist writer on business and author with a focus SIMON BROOKE with 26 per cent). cess private aviation quickly and always one factor, we’re seeing that on travel, business and aviation, she has a private Over half (57 per cent) of millen- more cheaply than ever before and, business travellers are increasing- pilot’s licence and co- humanitarian affairs, nials believe that technology can at the other end of the price scale, ly searching for the best-quality authored The 100 Greatest she writes for national hat is a crossroads in never replace face-to-face meetings they’re being courted by budget seat and wider customer experi- Women in Aviation. newspapers and magazines. the world of aviation to get business done. The idea that, airlines with special prices, pack- ence,” says Jon Harding, senior – an air near miss? although technology has made the ages and services. vice president, north, south and PAUL SILLERS JOHN WALTON Hopefully not, but options for communication with Another factor that business west Europe, at Qatar Airways. “I Freelance aero-industry International aviation W writer, he contributes to journalist, he specialises in how ever it’s described, business colleagues in other cities, countries travellers and senior managers are think seat quality will continue to The Independent, Business cabin design, airline food air travel is at a critical juncture. or even continents easier than ever, increasingly taking into account be a major differentiator.” Qatar’s Life, Quartz and Business and beverage, lounges, Falling fuel prices have given it a face-to-face meetings still have is the amount of work that execu- new business class seat, flying Traveler USA, and is the inflight connectivity, boost, with the strength of the UK great value, is supported by ex- tives can do while they travel. Ac- from December, is intended to feel author of International passenger safety, and and US economies providing addi- perts such as Cary cording to the US like a first class seat. Business Etiquette 20:20. industry diversity. tional stimulus. Recent findings Cooper, professor Travel Association “Business travellers have re- from the Business Travel magazine of organisational survey, business vealed a strong desire for experi- reveal that a third of business trav- psychology and travellers will in- ences to enhance their travel ex- el buyers have more to spend. Lon- health at Manchester tentionally arrive perience, such as access to airport don City Airport, where business Business School. early at the air- lounges, concierge services and travellers account for more than “Meeting face to port so they can upgrades,” says Errol McGlothan, half of all traffic, saw numbers in- face is especially enjoy business general manager at Priority Pass. crease by nearly a fifth to 4.3mil- important when lounge facilities, “They are also keen to extend the lion between 2014 and 2015. you don’t yet know with 42 per cent benefits from their business trips On the other hand, the slowdown the people you’re 33% reporting they see to improve the experience of travel in China, the eurozone’s continued going to be work- of business travel it as an opportu- with their families, for example us- stagnation and fears about a rise in ing with,” he says. buyers plan to spend nity to get some ing points to ensure they can book US interest rates are still causes for “This critical first more in the next three work done and 81 plane seats together for their fami- concern, and have prompted many meeting needs to years, up from 18 per per cent keen to lies when on holiday.” companies to keep a closer eye on be eyeball to eye- cent last year take advantage of The industry does, though, con- their business travel budgets and ball so that you get free wi-fi. tinue to face long-standing criti- Source: Business Travel 2016 look for better deals. Research by the personal inter- Providers are cisms. Delayed flights are still a Collinson Group, which owns busi- action. Technolo- raising their game. bugbear for 87 per cent of business ness lounge access service Prior- gy doesn’t easily As well as im- travellers, according to the most ity Pass, has found, for example, allow for that all important small proved connectivity, London City recent Travel Leaders Group sur- Although this publication is funded through advertising and that three-quarters of frequent talk, asking about family and hob- Airport is now offering a free vey, as are fees for changing flights sponsorship, all editorial is without bias and sponsored features are clearly labelled. For an upcoming schedule, partnership in- business travellers are choosing to bies, for instance.” shoe shine and a paid-for service (73 per cent) and seat (62 per cent). quiries or feedback, please call +44 (0)20 8616 7400 or e-mail fly economy. It’s also easier to overcome cul- called AirPortr, which allows pas- Greater competition and ev- [email protected] However, the case for business tural differences when you sit sengers to leave their luggage at ermore demanding passengers Raconteur is a leading publisher of special-interest content travel, including air travel, remains down in someone’s office and see the airport, go to their meetings mean business air travel is facing and research. Its publications and articles cover a wide range strong. According to a report by the where they live and work. “This and have it waiting for them in increased challenges. But this is of topics, including business, finance, sustainability, health- US Travel Association, for every dollar is particularly important when their hotel at the end of the day. one industry with innovation and care, lifestyle and technology. Raconteur special reports are invested in business travel, business- you’re dealing with different cul- On departure, they can have their agility at its core – and that means published exclusively in The Times and The Sunday Times as well es benefit from an average of $9.50 in tures, such as Japan and other luggage collected from their hotel business air travellers have more as online at raconteur.net increased revenue and $2.90 in new far-eastern countries. Once you’ve or office, visit clients and others, options than ever before. The information contained in this publication has been ob- tained from sources the Proprietors believe to be correct. profits. The most recent Travel Lead- established that initial contact and and pick it up at the airport before However, no legal liability can be accepted for any errors. No ers Group research found that mil- developed the personal chemistry, their flight. Share this article online via part of this publication may be reproduced without the prior lennials are nearly twice as likely to then it’s a lot easier to use Skype Airlines too are realising that Raconteur.net consent of the Publisher. © Raconteur Media want to travel more for business than and e-mail,” says Professor Cooper. adding value generally is increas- BUSINESS CULTURE FINANCE HEALTHCARE LIFESTYLE SUSTAINABILITY TECHNOLOGY INFOGRAPHICS http://raconteur.net/aviation-for-business-2016 RACONTEUR 29 / 03 / 2016 raconteur.net AVIATION FOR BUSINESS 03 AVIATION Getty Images FOR BUSINESS DISTRIBUTED IN RACONTEUR PUBLISHING MANAGER HEAD OF PRODUCTION Rebecca Wetten Natalia Rosek PRODUCTION EDITOR DIGITAL CONTENT MANAGER Benjamin Chiou Sarah Allidina MANAGING EDITOR DESIGN Peter Archer Samuele Motta Grant Chapman Kellie Jerrard Ready for take-off London City Airport handled a CONTRIBUTORS record 4.3 million amid turbulence passengers in 2015, up 18 per SIMON BROOKE TRISTAN McALLISTER cent on 2014 Award-winning freelance New York-based journalist Business air travel is at a key moment in its trajectory – journalist, who writes for and brand strategist, a number of international he is a contributing editor and passengers can benefit from the changes underway publications, he specialises of Monocle magazine in lifestyle trends, health, where he was formerly business and marketing. transport editor.