LGBT Welcoming Toolkit for Primary Care Practices BWHC LGBT & Allies Employee Resource Group www.brighamandwomens.org/lgbt
[email protected] www.brighamandwomens.org/lgbt
[email protected] Message from the BWHC LGBT & Allies ERG Board EXECUTIVE SPONSORS Our LGBT Welcoming Toolkit aims to help the BWHC primary Michael Gustafson, MD, MBA care practices meet the needs of their lesbian, gay, bisexual, President, BWFH and transgender (LGBT) patients by delivering high quality, Erin McDonough, MBA patient-centered care. Generally speaking, one in twenty VP Communication and patients identifies as L, G, B or T. Do you consider your practice Public Affairs, BWH particularly welcoming to members of the LGBT community? ERG CO-CHAIRS Harry Reyes Nieva In this toolkit you will find information about our LGBT & Allies Primary Care, BWHC Employee Resource Group, a glossary of terms, a checklist to gauge just how welcoming and inclusive your practice might Pothik Chatterjee, MBA be, information about ways to signal to LGBT patients that you Strategic Planning, BWPO want to meet their needs, tips on gathering information about EDUCATION & sexual orientation and gender identity from patients and storing ADVOCACY CHAIR that information in eCare, and common stumbling blocks or W. Emily Leung, MS misconceptions that even those with the best of intentions may General Medicine, BWH unconsciously commit or have. We also point you to other COMMUNICATION & resources about LGBT health and care for LGBT patients. PUBLIC AFFAIRS CHAIR Meredith Solomon, MLS This toolkit is very much a living document that will Medical Library, BWH continue to grow. We encourage you to provide us with SOCIAL EVENTS CHAIR your feedback.