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Social Security Administration Service Delivery Budget Plan

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Social Security Administration Service Delivery Budget Plan SOCIAL SECURITY ADMINISTRATION SERVICE DELIVERY BUDGET PLAN HEARING BEFORE THE SUBCOMMITTEE ON SOCIAL SECURITY OF THE COMMITTEE ON WAYS AND MEANS U.S. HOUSE OF REPRESENTATIVES ONE HUNDRED EIGHTH CONGRESS FIRST SESSION JULY 24, 2003 Serial No. 108–37 Printed for the use of the Committee on Ways and Means ( U.S. GOVERNMENT PRINTING OFFICE 93–734 WASHINGTON : 2004 For sale by the Superintendent of Documents, U.S. Government Printing Office Internet: bookstore.gpo.gov Phone: toll free (866) 512–1800; DC area (202) 512–1800 Fax: (202) 512–2250 Mail: Stop SSOP, Washington, DC 20402–0001 VerDate May 21 2004 07:18 Jun 04, 2004 Jkt 039734 PO 00000 Frm 00001 Fmt 5011 Sfmt 5011 E:\HR\OC\93734.XXX 93734 COMMITTEE ON WAYS AND MEANS BILL THOMAS, California, Chairman PHILIP M. CRANE, Illinois CHARLES B. RANGEL, New York E. CLAY SHAW, JR., Florida FORTNEY PETE STARK, California NANCY L. JOHNSON, Connecticut ROBERT T. MATSUI, California AMO HOUGHTON, New York SANDER M. LEVIN, Michigan WALLY HERGER, California BENJAMIN L. CARDIN, Maryland JIM MCCRERY, Louisiana JIM MCDERMOTT, Washington DAVE CAMP, Michigan GERALD D. KLECZKA, Wisconsin JIM RAMSTAD, Minnesota JOHN LEWIS, Georgia JIM NUSSLE, Iowa RICHARD E. NEAL, Massachusetts SAM JOHNSON, Texas MICHAEL R. MCNULTY, New York JENNIFER DUNN, Washington WILLIAM J. JEFFERSON, Louisiana MAC COLLINS, Georgia JOHN S. TANNER, Tennessee ROB PORTMAN, Ohio XAVIER BECERRA, California PHIL ENGLISH, Pennsylvania LLOYD DOGGETT, Texas J.D. HAYWORTH, Arizona EARL POMEROY, North Dakota JERRY WELLER, Illinois MAX SANDLIN, Texas KENNY C. HULSHOF, Missouri STEPHANIE TUBBS JONES, Ohio SCOTT MCINNIS, Colorado RON LEWIS, Kentucky MARK FOLEY, Florida KEVIN BRADY, Texas PAUL RYAN, Wisconsin ERIC CANTOR, Virginia Allison H. Giles, Chief of Staff Janice Mays, Minority Chief Counsel SUBCOMMITTEE ON SOCIAL SECURITY E. CLAY SHAW, JR., Florida, Chairman SAM JOHNSON, Texas ROBERT T. MATSUI, California MAC COLLINS, Georgia BENJAMIN L. CARDIN, Maryland J.D. HAYWORTH, Arizona EARL POMEROY, North Dakota KENNY C. HULSHOF, Missouri XAVIER BECERRA, California RON LEWIS, Kentucky STEPHANIE TUBBS JONES, Ohio KEVIN BRADY, Texas PAUL RYAN, Wisconsin Pursuant to clause 2(e)(4) of Rule XI of the Rules of the House, public hearing records of the Committee on Ways and Means are also published in electronic form. The printed hearing record remains the official version. Because electronic submissions are used to prepare both printed and electronic versions of the hearing record, the process of converting between various electronic formats may introduce unintentional errors or omissions. Such occur- rences are inherent in the current publication process and should diminish as the process is further refined. ii VerDate May 21 2004 07:18 Jun 04, 2004 Jkt 039734 PO 00000 Frm 00002 Fmt 0486 Sfmt 0486 E:\HR\OC\93734.XXX 93734 C O N T E N T S Page Advisory of July 17, 2003 announcing the hearing ............................................... 1 WITNESSES Social Security Administration, Hon. Jo Anne B. Barnhart, Commissioner ...... 6 U.S. General Accounting Office, Robert E. Robertson, Director, Education, Workforce, and Income Security Issues ............................................................. 37 U.S. General Accounting Office, Linda D. Koontz, Director, Information Man- agement Issues ..................................................................................................... 50 Consortium for Citizens with Disabilities, Work Incentives Implementation Task Force, and Paralyzed Veterans of America, Susan Prokop ..................... 62 SUBMISSIONS FOR THE RECORD National Association of Disability Examiners, Madison, WI, Theresa Kluber- tanz, statement and attachments ....................................................................... 90 National Council of Social Security Administration Field Operations Locals, and American Federation of Government Employees, Social Security Gen- eral Committee, Witold Skwierczynski, statement ........................................... 96 Social Security Administration, Office of Hearings and Appeals, and National Treasury Employees Union, James A. Hill, statement ..................................... 102 Tubbs Jones, Hon. Stephanie, a Representative in Congress from the State of Ohio, statement ................................................................................................ 105 iii VerDate May 21 2004 07:18 Jun 04, 2004 Jkt 039734 PO 00000 Frm 00003 Fmt 0486 Sfmt 0486 E:\HR\OC\93734.XXX 93734 VerDate May 21 2004 07:18 Jun 04, 2004 Jkt 039734 PO 00000 Frm 00004 Fmt 0486 Sfmt 0486 E:\HR\OC\93734.XXX 93734 SOCIAL SECURITY ADMINISTRATION SERVICE DELIVERY BUDGET PLAN THURSDAY, JULY 24, 2003 U.S. HOUSE OF REPRESENTATIVES, COMMITTEE ON WAYS AND MEANS, SUBCOMMITTEE ON SOCIAL SECURITY, Washington, DC. The Subcommittee met, pursuant to notice, at 10:00 a.m., in room B–318, Rayburn House Office Building, Hon. E. Clay Shaw, Jr. (Chairman of the Subcommittee) presiding. [The advisory announcing the hearing follows:] ADVISORY FROM THE COMMITTEE ON WAYS AND MEANS SUBCOMMITTEE ON SOCIAL SECURITY FOR IMMEDIATE RELEASE CONTACT: (202) 225–9263 July 17, 2003 SS–4 Hearing on Social Security Administration Service Delivery Budget Plan Congressman E. Clay Shaw, Jr. (R–FL), Chairman, Subcommittee on Social Secu- rity of the Committee on Ways and Means, today announced that the Subcommittee will hold a hearing on the Social Security Administration’s (SSA) Service Delivery Budget Plan. The hearing will take place on Thursday, July 24, 2003, in room B–318 of the Rayburn House Office Building, beginning at 10:00 a.m. Oral testimony at this hearing will be from invited witnesses only. Also, any indi- vidual or organization not scheduled for an oral appearance may submit a written statement for consideration by the Committee or for inclusion in the printed record of the hearing. BACKGROUND: The SSA Service Delivery Budget Plan is a 5-year plan submitted to the Office of Management and Budget with the Agency’s fiscal year 2004 request. Integrated with the 5-year Strategic Plan, the plan provides a comprehensive framework to ad- dress the challenges facing the Agency, and improve public service. For fiscal year 2004, the President’s Budget requests $8.5 billion for administrative expenses of the SSA, an increase of 8.2 percent from last year. These funds will be used to deliver (1) VerDate May 21 2004 07:18 Jun 04, 2004 Jkt 039734 PO 00000 Frm 00005 Fmt 6633 Sfmt 6621 E:\HR\OC\93734.XXX 93734 2 almost $525 billion in benefits for the following programs: Old-Age and Survivors Insurance, Disability Insurance (DI), and Supplemental Security Income (SSI). The Service Delivery Budget Plan calls for the SSA’s 63,000 employees nationwide to continue to provide a high level of service to Americans by paying benefits to more than 50 million people each month, processing more than 5 million claims for benefits, issuing 16 million new and replacement Social Security cards, posting 265 million earnings items to workers’ earnings records, and handling 54 million phone calls. These core workloads continue to grow each year and will increase signifi- cantly with the aging of the baby boom generation. In addition to keeping up with growing core workloads, the Agency faces several other major challenges including: Improving the DI and SSI Disability Claims Process. These programs face tremendous backlogs to the point where the SSA estimates that individuals who pursue their disability claim through all levels of Agency appeal wait an aver- age of 1,153 days for a final decision. The Service Delivery Budget Plan aims to eliminate backlogs altogether and also includes the Commissioner’s plans to move to an electronic disability folder. Use of an electronic folder would help to reduce backlogs by eliminating time spent locating, mailing, and organizing paper folders as a disability case moves through the system. In addition, the Service Delivery Budget Plan calls for the Commissioner to provide additional recommendations this year to improve the timeliness and accuracy of the dis- ability process. Furthering Implementation of the Ticket to Work Program. The Service Delivery Budget Plan supports activities authorized by the Ticket to Work and Work Incentives Improvement Act of 1999 (P.L. 106–170) with the goal of in- creasing the number of persons with disabilities who work. Improving Payment Accuracy. The Service Delivery Budget Plan reaffirms the SSA’s commitment to protecting the integrity of the trust funds and the general fund by avoiding erroneous payments, combating fraud, and seeking ef- ficiencies. The President’s Budget request supports this commitment by ear- marking not less than $1.4 billion for continuing disability reviews and overpay- ment actions. Combating Social Security Number Misuse. The Service Delivery Budget Plan provides for the strengthening of enumeration policy and procedures to prevent those with criminal intent from obtaining and using Social Security numbers and cards. In announcing the hearing, Chairman Shaw stated, ‘‘Each payday, America’s workers send a portion of their hard-earned wages to Social Security. In return, they are promised income protection for themselves and their families in the event of retirement, disability, or death. Workers rightly expect and deserve a responsive SSA. This hearing will highlight the amount of investment needed to effectively run the Agency and expected returns.’’ FOCUS OF THE HEARING: The Subcommittee will examine the key challenges facing the SSA, and
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