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World Youth Day 2008 a First Look at the Survey Findings (Pilgrim Nationalities Combined) a Briefing Paper for Sydney World Youth Day Administration

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World Youth Day 2008 a First Look at the Survey Findings (Pilgrim Nationalities Combined) a Briefing Paper for Sydney World Youth Day Administration World Youth Day 2008 A First Look at the Survey Findings (pilgrim nationalities combined) A briefing paper for Sydney World Youth Day Administration Pilgrims’ Progress 2008 Research Project on the World Youth Day in Sydney Research Team: Michael Mason & Ruth Webber (ACU), Andrew Singleton (Monash) APPENDIX I Comments on the organisation of World Youth Day, Difficulties experienced by pilgrims, and Suggestions for the organisers of World Youth Day 2011 in Madrid Introduction The post-World Youth Day survey of November 2008 invited write-in responses to two questions which will be of special interest to WYD organisers: 1) “Write here any feedback you would like to give about the organisation of World Youth Day 2008 -- e.g. the program of events, the registration process, communication of information, travel arrangements, food and accommodation, facilities etc. Your comments will be passed on to the appropriate departments. This is also the place to offer any suggestions you would like to make on these topics for WYD in Madrid in 2011.” 2) “If there was something else that significantly spoiled the experience for you, write it here.” (The responses to this question begin on p. 154 , preceded by a copy of the table recording responses to the ‘fixed-choice’ part of the question.) Because of their value to organisers, these written comments are reproduced here in their entirety. Although the main text of the Briefing Paper deals only with Catholic respondents up to age 35, these restrictions have been removed in this section, which contains all 1453 comments received. 2 Female 48 Canada Youth In Europe - our travel company - did an EXCELLENT job in all aspects of our travels. The washrooms were fantastic! The food distribution at events was very well organized. The volunteers were numerous, everywhere, & always friendly & helpful. The on-line registration was o.k., had a few glitches, but they were always fixed at our request. On-line information was fantastic & helpful. Homestay families were wonderful for ME, but a couple of our youth had families that didn't feed them, didn't give them rides anywhere, and basically left them on their own. There were SO MANY WONDERFUL EVENTS to choose from...wish we could've seen them all! Madrid, Spain would be wise to follow in your footsteps concerning food distribution, washrooms, volunteer organization & transit system process. Well done, Australia!!! Female 30 Canada You were so organized. We liked your attempt with dealing with the toliet situation, but alas washrooms for 400, 000 people in one area, only through the grace of God will that ever be solved. Other than that, your volunteer staff was awesome. Your transit system rocked, both in Melbourne and Sydney. Female 16 Philippines You were organised and strict! well-done! I hope Madrid would do a great job as you did or even better. but you did well enough. EXCEPT for the repetition of food everyday. Our group didn't even want to eat anymore because we keep eating the same food for the past days. This led us to buying. Our money that we used to pay for food was wasted because the team really gave us food that wasn't supposed to be eaten in 5 consecutive days breakfast-lunch- dinner. I understand that it is hard to think of the right food to serve but you could have at least thought of food that would change every day but still fit in the budget. Everybody would like to taste quite a few NEW food from the host country once in a while. Female 22 Ireland You need to improve the quality of the food/meals, the standard was v.low at WYD and the queues of people were exceptionally long. Female 40 Australia You have done a fantastic job in organising this event. Thanks God for the weather, the security and spirit of Australian Church. Female 16 Malaysia You guys did an awesome job planning everything that happened during wyd. Male 28 Australia You don't need me to remind you of the accreditation nightmare! Obviously that is the aspect to improve on for 2011. However, Grafton St seemed to work really well in the other departments and most importantly, all the people working, on the other side of the desks, over the phones, were so friendly and helpful at the most stressful of times. It certainly helped to ease the stres of waiting in line! Female 18 Canada You did a beautiful job, and I appreciate the time and effort that you put into making this event. With out you it would never have been as good as it was. God Bless Female 53 United States you all did a great job an organisation this week for all of usthere ,,, it was the great feeling that we had a place to be and stay. Male 22 United Kingdom Some volunteers told us off for having a drink (alcoholic) at a concert - I mean come on - we'd done all the holy stuff all day we just wanted a bit of a relax and listen to some music - we were gonna get drunk - In germany they had beer on tap you could buy it... Female 27 India WYD Australia had a considerably lesser turnout compared to WYD Rome 2000 and Toronto 2002. Travel expenses played a major factor for many would-be pilgrims who wanted to attend but could not. Travelling to pilgrimage sites was sometimes a little confusing esp. for 3 visiting the tomb of Australia's patron saint Mary Mckillop. International volunteers were very helpful esp. in emergencies like finding lost members of group. Suggestion: Emergency Mobile phones at Volunteer tents for WYD Madrid. Although we learnt a lot about the Australian culture, there was also the commercialisation aspect that sometimes jarred the overall sentiment. Could WYD souvenirs be designed more tastefully next time? I like the scarfs, hats and coats which were practical for the weather but other items like spoons , coins and jewellery were in bad taste. I don't think Pope Benedict would approve of having his face on these trivial items. Since I've been fortunate enough to attend three WYD's in the past, I was not put off by minor factors like the cold weather, long queues, or sometimes monotony of diet. It’s the process leading up to AND the actual journey that counts. Male 60 Australia wyd08 sydney are extremely slow in giving refunds, still not received as at 23/11/08. Access to Barangaroo for the opening mass was terrible, people could not go where they were allocated, the screens were sited looking into the sun which was a big distraction.Sydney train transport was fantastic. our accomodation was excellent except for the showers which were not up to third world standard, they did not match up with australian standards in any way shape or form. the website was an abomination, crashing several times, retracing steps backwards such that three or four days of input was lost and had to be keyed in again, definitely need to employ professionals here for Madrid. when i accompanied a girl who was handicapped in walking we had to walk about 3 kilometres going in to randwick and about 2.5 kilometres going out of randwick. In the randwick precinct we had to walk 800 unnecessary metres because some dill thought it would be a good idea to make some people walk in past their gate and then turn back via a circuitous route to their alloted position, instead of taking the most direct route. Qld got the rough end of the pineapple in time allocation for their gathering, squashed in as an after thought making a rushed trip to Barangaroo necessary. Female 18 New Zealand WYD08: Food at major gatherings (e.g. after Opening Mass - needed cutlery to eat food with - especially since part of meal was some type of sauce. It's very difficult trying to eat it with no cutlery!) Communication of information was excellent! Wonderful job the volunteers did! WYD11: More access for those with disabilities or somehow ensure distances between various WYD facilities are not so great! What i wanted, and many of my friends wanted, was a chance to get to know, and have fun with the other countries, but it was fairly segregated to an extent. it would of been nice, if we had a practical game among all the countries, such as a world cup or something to get more into the spirit of friendship. (Male 17 Australia) Please set the merchandise closer to equilibrium price. We ain't all rich you know. (Male 17 Philippines) Please next event try to send our invitation letter to us, because of the invitation letter we could not make it to the event in Sydney (Male 36 Ghana). WYD08 was a very well organised event, it had a bit of everything, although i do that next time i'll have a better opportunity to focus more on the spiritual side of it rather than the activities (Male 18 Malta) Female 18 Australia WYD08 was a spectacular event which I thought was overall well planned out with a few flaws such as the barangaroo toilets which were later moved to randwick. They did not have the sanitary bins for female pads and tampons which found many females throwing them on the floor. Also these toilets ran out of water to flush. Apart from these minor factors I enjoyed 4 all the experiences and events at WYD08 and am so thankful to those who organised such a life altering experience. Female 30 United States WYD was very organized!! Female 18 Australia WYD was the best thing I had ever attended.
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