Matt Fedorovich Authorized Reseller Lead, Immersive Technology Agenda
Part One 01 Remote Assist Overview Part Two 02 Device and Infrastructure Readiness Part Three 03 End User Readiness Part Four 04 Recent Stories Remote Work for the Future
Remote Assistance Remote Collaboration • “See what I see” • Everyone in virtual space – AR, VR or MR • Leverage physical world for interaction • Leverage digital world for interaction • Cross-Platform • Cross-Platform • Integration into existing systems is key • Integration into existing systems is key • Solution : D365 Remote Assist • Solutions : Spatial.io & AltSpace VR Remote Assist Overview
Work together from anywhere.
Microsoft Dynamics 365
Dynamics 365 Remote Assist
Empower technicians to collaborate more efficiently by working together from different locations with Dynamics 365 Remote Assist on HoloLens, Android, or iOS devices. Enabled by Microsoft Teams, OneDrive and Dynamics 365.
Dynamics 365 Guides
Operators learn during the flow of work by providing holographic instructions when and where they are needed. These instruction cards are visually tethered to the place where the work must be done, and can include images, videos, and 3D holographic models
How It Works
iOS & Android Device Microsoft HoloLens 2
Front Line Technician Remote Expert Technician needs help. Login to Remote Assist Receives call on their Teams Mobile or PC Application and calls expert Device Requires Device Requires
Remote Assist App Remote Assist Microsoft Teams Teams License On iOS / Android License On PC or Mobile (w/ Video) Per user Remote Assist App OR On Microsoft HoloLens 2 Per Device Key Journey Points
Envisioning & Planning Readiness & Support Innovation & Integration Accelerate
Infrastructure Readiness Identify key components that are needed before you think about devices and end users. • Network Security for Devices • User Management within Azure Active Directory • Access requirements for Files, online and offline • Device Management Systems – InTune • Reporting Structures and Information Device Readiness Once infrastructure requirements are met, it’s time to discuss the device and a deployment workflow. • Power On Testing / Visual Inspections • Pre-provisioning device apps, policies and settings (ie. Kiosk Mode) • Kitting devices with accessories and asset tags • Capture serials and asset tag numbers • QA and re-box for shipping End User Readiness Drive adoption. Focus on enabling the end users who are impacted by the change, so they understand how to do their job efficiently and effectively Day 1 by utilizing the new tools and processes as appropriate. • Organizational Change Management • One-on-one and One-to-many training • Engage Learning Management System teams Recent Stories COVID-19 Response Using Dynamics 365 Remote Assist, doctors wearing the HoloLens 2 on COVID-19 wards can be heads-up and hands-free. They can hold video calls with colleagues and experts from anywhere in the world. They can receive advice, interact with the caller and the patient at the same time. Medical notes and x-rays can also be placed alongside the call in the wearer’s field of view.
Now that we have established the use case for Dynamics 365 Remote Assist, our NHS partners are looking to embed the benefits of the HoloLens 2 as an everyday tool. To do this within healthcare, the approach they are taking is twofold: First, they are looking to create a structured approach for a wider trial to effectively demonstrate impact in a transparent and robust way. Second, they are exploring new use cases with our mixed reality Partners, who have existing applications for medical training, surgical planning, interoperative surgical capabilities, patient education, and more. Dynamics 365 Mixed Reality Fast Start
Johnson Controls delivers, installs and tests multi-million- dollar chillers to customers around the world. COVID-19 travel restrictions left JCI experts unable to perform key testing on-site, therefore delaying chiller orders.
Insight’s Mixed Reality Fast Start provided a structured, repeatable approach for delivering HoloLens 2 + D365 Remote Assist in less than 14 days. This brought the testing time down from 1 week to 2 hours and saved JCI over $35,000 in travel costs. Product Questions: [email protected] Service Questions : [email protected]
Matt Fedorovich – National Lead, Immersive Technology [email protected]
Jake Poirier – National BDM, Mixed Reality [email protected]
John Barrins – EMEA Lead, Mixed Reality [email protected]
Thank you!