TAIALA MO ATINA’E APITAGA i TU MATAFAGA

O lenei Taiala ua saunia mo i latou e iai Abbreviations and terms Fale Apitaga i totonu o le atunuu. EU European Union

Saunia ma lomia e le SBEC Small Business Enterprise Centre Pulega o le Ofisa o Tagata Tafafao Maimoa Pusa Fale Meli 2272 SPREP Secretariat of the Pacific Regional Apia, Samoa Environment Programme TRC Tourism Resource Consultants Novema 6, 2014 UNDP United Nations Development Lagolagoina ma Faatupeina e le Programme Malo o Niu Sila VAGST Value Added Goods & Services Polokalame mo le Atinae o le Pulega o le Tax Ofisa o Tagata Tafafao Maimoa

Tusia e: Louise Twining-Ward

A fia maua se kopi o lenei lomiga ona

Catherine Appleton Catherine faafesootai mai lea o le: Illustrations copyright: copyright: Illustrations Ofisa o le Pulega o Tagata Tafafao Maimoa.

Fale o le Malo Fiame Mataafa Faumuina

acknowledgement is given. is acknowledgement Mulinuu II, Apia, Samoa

reproduced provided that appropriate appropriate that provided reproduced Material from this publication can be be can publication this from Material E mafai ona toe lolomi ma faaaoga

faamatalaga mai lenei lomiga ae ia faailoa

Beach Road, Apia Road, Beach aloaia le lomiga.

PO Box 2272 Box PO

The Samoa Tourism Authority Authority Tourism Samoa The O ata na saunia ma o mea totino a

contact: Catherine Appleton.

To obtain your copy of this publication publication this of copy your obtain To

Catherine Appleton Catherine

Design & Illustrations by Illustrations & Design

Louise Twining-Ward Louise

Written by Written

Tax

Samoa Tourism Support Programme Support Tourism Samoa

Services & Goods Added Value VAGST

New Zealand Aid Programme Programme Aid Zealand New

Programme Support from Support

United Nations Development Development Nations United UNDP

November 6, 2014 6, November

Tourism Resource Consultants Resource Tourism TRC

Environment Programme Environment Apia, Samoa Apia,

PO Box 2272 2272 Box PO Secretariat of the Pacific Regional Regional Pacific the of Secretariat SPREP

The Samoa Tourism Authority Authority Tourism Samoa The

Centre

Reproduced & Republished by Republished & Reproduced

Enterprise Business Small SBEC

European Union European EU

Beach Fales in Samoa. in Fales Beach

This Manual has been produced for for produced been has Manual This Abbreviations and terms and Abbreviations

Manual

i BEACH FALE BEACH TAIALA MO ATINA’E APITAGA ii TU MATAFAGA

MATAUPU iii. Upu Tomua iv. Tulaga lelei mo fale apitaga i Samoa

Vaega Muamua Ole vaaiga o au malo v

1. O au malo

Other useful contacts useful Other 43.

2. Ia e iloa uiga o au malo

42.

3. O manaoga o au malo note Closing

41.

4. O le fa’afeiloaiga o au malo support further for go to Where

Staff training Staff 39.

Marketing 36.

Vaega Lona Lua O le vaaia lelei ou fale apitaga 8

Business finances Business 33.

10. O fale taele ma faleese

three: Part

12. O fale ‘ai 32 business your Running

28.

13. O isi nofoaga faitele safety Guest

Site security Site 27.

15. O le saunia o taumafa

Looking after your beach your after Looking 24.

17. O maimoaga ma nisi mea e fai

Attraction sites and activities and sites Attraction 21.

20. O le vaaiga o ou matafaga

Preparing food Preparing 18.

22. O le malu puipuia o au malo

Booking facilities Booking 16.

23. Faalavelave Faafuasei

Common facilities Common 15.

Dining facilities Dining 14.

Vaega Lona Tolu O le faatinoina o lau pisinisi 25

Toilets and showers and Toilets 12.

27. Tulaga tau lafoga

Beach fales Beach 10.

29. Maketiina o lau pisinisi

Managing your beach fales 9 fales beach your Managing

31. Aoaoina o lau aufaigaluega two: Part

Meeting and greeting and Meeting 5.

32. O polokalame faalea’oa’oga

Your guests needs guests Your 4.

34. Upu faaiu

Learn about your guests your about Learn 2.

35. Isi fesootaiga aoga

Your guests Your 1.

Looking after your guests v guests your after Looking one: Part

Location of Beach Fales in Samoa in Fales Beach of Location iv.

Introduction iii.

CONTENTS

Manual

BEACH FALE BEACH ii TAIALA MO ATINA’E APITAGA

iii

TU MATAFAGA

each section in the spaces provided. spaces the in section each

each point and making notes at the end of of end the at notes making and point each UPU TOMUA

your family by writing in your own ideas after after ideas own your in writing by family your Ua faia lenei Ta’iala ina ia faigofie ona e fa’aogaina

ˆ Make the Manual an active learning tool for all all for tool learning active an Manual the Make

ˆ e ala lea i le tu’uina atu o ni lisi o mea e tatau ona e ITU TAUA E MANATUA

business. taga’i iai ma faatusatusa iai gaoioiga uma o ou fale Faaaoga avanoa

family and see how it can be applied to your your to applied be can it how see and family apitaga. Atonu e faapea nisi o mea lava ia e masani ia e Tusi ai ou

ˆ Take time to discuss each new topic with your your with topic new each discuss to time Take

ˆ ai ‘ae o mea laiti e pei ole mama o ou fale poo le lelei mafaufauga pe

topic. ona tali tagata e fai ma eseesega tele i le nonofo umi faapefea ona

and work on that before moving on to the next next the to on moving before that on work and pe toe fia vave o ese malo mai ou fale apitaga. O nisi faatino tulaga ia i ou

ˆ Try to read one section or topic each week week each topic or section one read to Try

ˆ nei o auala e te fa’aaogaina ina ia e maua ai se aoga fale apitga.

Manual. mai lenei Ta’iala. Here are a few tips to help you get the most out of the the of out most the get you help to tips few a are Here

O le Vaega Muamua e te maua mai ai ni auala

and staff training. staff and malamalama ai i au malo, ma o latou mana’oga. running your business; financial planning, marketing marketing planning, financial business; your running

provides you with general advice about about advice general with you provides Part three Part O le Vaega Lona Lua o lo’o fa’asino atu ai ni auala

lelei e pulea ma vaai ai ou fale apitaga, ole gaosia o

for your guests. your for taumafa ma le malu puipuia o au malo.

hints prepare food, care for your beach and provide security security provide and beach your for care food, prepare

useful tips and hot hot and tips useful focuses on how to manage your beach fale; fale; beach your manage to how on focuses two Part

here to give you you give to here O le Vaega Lona Tolu o loo iai ni fautuaga mo oe ile

We are are We puleaina o lau pisinisi, ole faia o fuafuaga faataatitia

understand their needs and make them feel welcome. feel them make and needs their understand ile faatupeina atoa ai ma le sailia o maketi ma le

is designed to help you look after your guests; guests; your after look you help to designed is

Part one Part aoaoina o lau aufaigaluega There are three main parts to the Manual: the to parts main three are There O nisi nei o mea e ao ina mulimuli iai ina ia atoa se

aoga e te maua mai i lenei Taiala.

who stay one night and those who stay for two. for stay who those and night one stay who

coconut drink that make the difference between guests guests between difference the make that drink coconut ˆˆ Faitau se vaega se tasi ile vaiaso. Ia e

is often the little things like a clean washbasin or a free free a or washbasin clean a like things little the often is malamalama lelei iai a’o e le’i aga’i ile isi

the points mentioned may seem obvious at first, but it it but first, at obvious seem may mentioned points the

the manual the mataupu.

to-use check lists of ideas and handy advice. Many of of Many advice. handy and ideas of lists check to-use

out for us through through us for out ˆˆ Ia fai le Taiala ma mea faigaluega a lou aiga

The Manual is designed in the form of simple and easy- and simple of form the in designed is Manual The Look Look ina ia tusia ai ou manatu i mea e ao ina

faaleleia.

and exceed their expectations. their exceed and ˆˆ Ia faatalanoa mataupu taitasi ma lou aiga pe

you with new ideas about how to satisfy your guests guests your satisfy to how about ideas new with you faapefea ona faatino i lau pisinisi.

working in beach fale operations. It is designed to help help to designed is It operations. fale beach in working

is applicable to all types of beach fales and all those those all and fales beach of types all to applicable is apply to you. to apply

and others closed in with wooden sides. This manual manual This sides. wooden with in closed others and think about how things things how about think

tourist use, some are round, some square, some open open some square, some round, are some use, tourist and understand and and understand and

you remember remember you All over Samoa, beach fales have been adapted for for adapted been have fales beach Samoa, over All

are listed here to help help to here listed are

of each section section each of

touring visitors as well as shelter for day-visitors. for shelter as well as visitors touring

The important points points important The

Samoa to provide basic overnight accommodation for for accommodation overnight basic provide to Samoa

open sides and woven blinds. It is used throughout throughout used is It blinds. woven and sides open ± KEY POINTS KEY ±

A beach fale is a traditional Samoan beach hut with with hut beach Samoan traditional a is fale beach A

INTRODUCTION

Manual

iii BEACH FALE BEACH TAIALA MO ATINA’E APITAGA iv TU MATAFAGA TULAGA LELEI MO FALE APITAGA I SAMOA

Manono Island

UPOLU

Vacations Beach Fales Fales Beach Vacations 40.

LALOMANU SAVAII Tanu Beach Fales Fales Beach Tanu OTHER UPOLU 39.

1. Anita’s Beach Bungalows Tailua Beach Fales Fales Beach Tailua 21. Brenda’s Beach Fales 38.

2. Litia Sini Beach Fales

Vaotea Beach Fales Beach Vaotea 20. Sunset Beach Fales Fales Beach Sunset 22. Lupe’s Bar & Restaurant 37.

3. Romeo’s Beach Fales

Oceanview Beach Fales Fales Beach Oceanview 19. Satuiatua Beach Fales Fales Beach Satuiatua 23. MaotaoMa’a Beach Fales 36.

4. Siau Beach Fales

Ropini’s Beach Fales Beach Ropini’s 18.

Regina’s Beach Fales Fales Beach Regina’s

5. Sieni Ropeti Beach Fales 24. Moegamanaia Beach Fales 35.

Prince Beach Fales Beach Prince 17.

Lauiula Beach Fales Fales Beach Lauiula 6. Taufua Beach Fales 25. Namu’a Beach Fales 34.

Onea Beach Fales Fales Beach Onea 16. Joelan’s Beach Fales Fales Beach Joelan’s 7. Valenginas Beach Fales 26. Matareva Beach Fales 33.

Niusilani Beach Fales Beach Niusilani 15. Janes Beach Fales Fales Beach Janes 27. Vaiula Beach Fales 32.

SALEAPAGA Faofao Beach Fales Beach Faofao 14. Falealupo Beach Fales Fales Beach Falealupo 28. Sina PJ Beach Fales 31.

8. A & j Moana’s Beach Fales Manusina Beach Fales Fales Beach Manusina 12.

Catherines Beach Fales Fales Beach Catherines

9. Banana Beach Fales 30.

Lotuse Beach Fales Fales Beach Lotuse 11.

Aganoa Beach Retreat Beach Aganoa SAVAII 29.

10. Gogosiva Beach Fales Le Taalo Beach Fales Fales Beach Taalo Le 10.

11. Le Taalo Beach Fales 29. Aganoa Beach Retreat SAVAII Gogosiva Beach Fales Fales Beach Gogosiva

12. Lotuse Beach Fales 30. Catherines Beach Fales 9. Banana Beach Fales Beach Banana 8.

Sina PJ Beach Fales Fales Beach PJ Sina 13. Manusina Beach Fales 31. Falealupo Beach Fales 28. A & j Moana’s Beach Fales Beach Moana’s j & A

14. Faofao Beach Fales 7. Vaiula Beach Fales Beach Vaiula 32. Janes Beach Fales 27.

15. Niusilani Beach Fales SALEAPAGA Matareva Beach Fales Fales Beach Matareva 33. Joelan’s Beach Fales 26.

Valenginas Beach Fales Beach Valenginas

16. Onea Beach Fales 6. Namu’a Beach Fales Fales Beach Namu’a 34. Lauiula Beach Fales 25.

Taufua Beach Fales Fales Beach Taufua

17. Prince Beach Fales 5. Moegamanaia Beach Fales Beach Moegamanaia 35. Regina’s Beach Fales 24.

Sieni Ropeti Beach Fales Beach Ropeti Sieni

18. Ropini’s Beach Fales 4.

MaotaoMa’a Beach Fales Beach MaotaoMa’a 36. Satuiatua Beach Fales 23.

Romeo’s Beach Fales Fales Beach Romeo’s

19. Oceanview Beach Fales 3. Lupe’s Bar & Restaurant & Bar Lupe’s 37. Sunset Beach Fales 22.

Litia Sini Beach Fales Fales Beach Sini Litia

20. Vaotea Beach Fales 2. Brenda’s Beach Fales Fales Beach Brenda’s 38. Tailua Beach Fales 21. Anita’s Beach Bungalows Bungalows Beach Anita’s 1.

LALOMANU 39. Tanu Beach Fales UPOLU OTHER

40. Vacations Beach Fales

SAVAII

UPOLU

Island

Manono Manono

LOCATION OF BEACH FALES IN SAMOA IN FALES BEACH OF LOCATION

Manual

BEACH FALE BEACH iv TAIALA MO ATINA’E APITAGA v TU MATAFAGA

VAEGA MUAMUA O LE VAAIGA O AU MALO

your guests is to learn more about them and their needs. their and them about more learn to is guests your

longer and tell their friends about your place. The first step towards looking after after looking towards step first The place. your about friends their tell and longer

In the same way, if you really look after your guests they are more likely to stay stay to likely more are they guests your after look really you if way, same the In

service, but you are not likely to recommend one where you were rudely treated. rudely were you where one recommend to likely not are you but service,

like a village shop. You will always go back to the shop. You received friendly friendly received You shop. the to back go always will You shop. village a like

them. The success of a beach fale business depends on the service you provide provide you service the on depends business fale beach a of success The them.

guests, the reasons why they come, what their needs are and how to welcome welcome to how and are needs their what come, they why reasons the guests, By the end of part one you should have a greater understanding of your beach fale fale beach your of understanding greater a have should you one part of end the By

E mae’a le vaega muamua ua tele lou malamalama i le vaaiga o malo e tali i ou fale apitaga tu matafaga, o mafuaaga e fia nonofo ai, o latou manaoga ae maise o auala e tali lelei ai

O le faia o fale apitaga tu matafaga, e tutusa lava ma le faia o se faleoloa aua e faalagolago le sologa lelei i ni auaunaga e te ofoina atu. E te saga foi lava e te faatau ile faleoloa e tali leleia oe ae e te le fia talaia se faleoloa e le lelei ana auaunaga.

E fa’apena foi ou fale apitaga tu matafaga. Ole a fia nonofo umi malo pe afai ete tali lelei ia i latou ma ole a fiafia foi e talai atu ou fale apitaga ia latou uo.

O le laasaga muamua i lou aga’i atu e tali mana’o o au malo, o lou taumafai lea e te malamalama ia i latou. O le a faasino atu i lenei vaega pe faapefea ona e iloa le eseesega o au malo, o mafuaaga e fia nonofo ai i fale apitaga tu matafaga ma

mea e manana’o iai.

LOOKING AFTER YOUR GUESTS YOUR AFTER LOOKING ONE PART

Manual

v BEACH FALE BEACH TAIALA MO ATINA’E APITAGA

1

TU MATAFAGA

types of experiences. experiences. of types

O AU MALO different for looking be will guests of types Different life. normal their from break

O nisi nei o tulaga e te mafauf au iai pe a e taumafai e a having be to likely are they fale beach your in stay to comes someone When

fa’avasega tagata uma e nonofo i ou fale. fale? beach a in stay they do Why

E eseese tagata uma two. or night a for stay and time

E ese le tagata mai Toga ile tagata mai Fiti, poo le another return can they so facilities your about them tell you sure make so hours

Siamani mai le Farani. Ole nuu e te sau ai ua na o se few a for stay only probably will bus operator tour a in arriving Guests car. hired

auala lea e tasi e fa’avasega ai tagata e nonofo i ou fale. a in arriving those will as nights several stay to tend will bus local the on arriving

O isi nei mea e vaavaai iai... guests Overseas day. the for stay only probably will bus local a on arriving visitors

This may provide you with a hint about what kind of guests you are getting. Samoan Samoan getting. are you guests of kind what about hint a with you provide may This O ni malo e momoe pe na ona o mai lava mo le ao using? guests your are transport of form What

toe o?

A e iloa le tali i lenei fesili ona faapena lea ona tuu crowd. big a away turn

eseese tagata e momoe ise vaega o ou fale talimalo to better be might it visitors overnight of number a have already you If visitors.

mai e na ona malolo mai lava ile ao toe foi ai. O se tasi weekend or long-stay valuable your disturb and noisy be may groups Large

o mafua’aga o lenei faiga ina ia ave ai le fa’amuamua i it? is group a of kind What

malo e momoe aua e umi atu le taimi ole a fa’aaoga ai rate. discount special a or money, their ou fale ma au auaunaga. for extra little a them give to like even might You home.

Ua nonofo muamua nei tagata i ni fale apitaga tu matafaga? at feel them make and guests returning to welcome

E iai nisi tagata e le masani i ia tulaga ma e ono iai se popolega mo lo latou special a give to sure Be friends. good become can and

saogalemu. E tatau ona e fesoasoani tele iai ina ia faigofie ona faamasani ile nofo income of source good very a are customers Regular

i ou fale tali malo. visitors? repeat they Are

Ua o mai muamua ia tagata ma nonofo ia te oe? in. settle to order in you from help and

Afai ua o mai muamua ia tagata, e iai se so’otaga ai ma fa’aali atu ai lou fiafia ile care special need to going is and nervous slightly be

toe asiasi mai. may before fale beach a in stayed not has who tourist A Have they stayed in a beach fale before? fale beach a in stayed they Have

Afai o ni tagata e o mai toatele o a ni mea faapitoa e fiafia iai?

O ni malo e o mai to’atele e masani ona fiafia e tafafao faatasi ma isi tagata ma service. good really receive they sure make

e fiafia e miomio i sou fale oloa. Afai ua tumu ou fale apitaga e sili ona le talia ina so customers valuable most your are tourists Long-stay

se isi vaega toatele. visitors. long-stay visitors, weekend visitors, overnight to stay at your beach fales, for example, day visitors, visitors, day example, for fales, beach your at stay to

O a auala sa latou fa’aaogaina e o’o atu ai i ou fale apitaga? intend they long how by guests your categorize can You

Afai na o atu i se pasi o lona uiga e umi se taimi e nonofo ai. Afai na o atu i se staying? they are long How ta’avale totogi e le umi se taimi e asiasi atu ai toe o. Afai e o atu i se malaga

to’atele i se pasi faapitoa o lona uiga e pu’upu’u le malologa. la faamatala lelei iai guests. your categorize can you way

ou fale tali malo ina ia mafai ona toe foi mai ma nonofo umi. one is nationality so And Zealanders. New to different so are Germans different to French, and Japanese Japanese and French, to different Germans are so

Aisea e fia nonofo ai i fale apitaga tu matafaga? Fijians, and Tongans to different are Samoans like Just

Afai e fia nofo se tagata i ou fale tali malo, o lona uiga o se tagata o loo sau e different is Everyone malolo mai le olaga masani sa iai. E eseese lava mafua’aga e asiasi atu ai tagata

tafafao e pei ona iai faataitaiga i lalo. fales. beach to identify the different types of guests that stay in your your in stay that guests of types different the identify to

Here are some points to think about when you are trying trying are you when about think to points some are Here

YOUR GUESTS YOUR

Manual

BEACH FALE BEACH 1 TAIALA MO ATINA’E APITAGA 2 TU MATAFAGA

read later. read O MALO E MOMOE MO I LATOU E O MAI MALO E ASIASI MAI I

suggestions and post them into the box for you to to you for box the into them post and suggestions ISI ATUNUU LE AO TOE FOI AI E pen beside the box so guests can write down their their down write can guests so box the beside pen

conversations with guests. Leave some paper and a a and paper some Leave guests. with conversations asiasi mai ma nonofo i ou e asiasi mai ma nonofo i ou ono tutusa mafuaaga ma i

confidential and can provide more honest opinions than your ‘Visitors Book’, or or Book’, ‘Visitors your than opinions honest more provide can and confidential fale tali malo ina ia: fale tali malo ina ia: latou e nonofo umi:

they have for improvements. It can be locked with a small padlock. It is more more is It padlock. small a with locked be can It improvements. for have they Maua se malologa ese mai O se avanoa lelei lea e Ina ia iai se suiga mai o

small wooden box with a narrow hole in the top where guests can put any ideas ideas any put can guests where top the in hole narrow a with box wooden small le olaga e masani ai fetaui ai i tagata Samoa ma latou olaga masani you improve your fales by providing a 'Suggestion Box'. A 'Suggestion Box' is a a is Box' 'Suggestion A Box'. 'Suggestion a providing by fales your improve you iloa ai tu ma aga i fanua a

Samoa water engineers, doctors or hotel managers. Why not give them a chance to help help to chance a them give not Why managers. hotel or doctors engineers, water

Your guests are often professional people. Some may be lawyers, others architects, architects, others lawyers, be may Some people. professional often are guests Your Mafai ona maua se fiafiaga O se faalogona fou Ina ia faatafafao ai o latou Invite suggestions Invite ile manaia ole la ma le aiga ma fiafia ai

matafaga after meals or when guests are sitting in a common area. common a in sitting are guests when or meals after Latalata ai ile natura ma le O se avanoa e maua ai Ina ia o ese mai le taulaga

siosiomaga se a’oa’oga i aganuu a isi

try to choose the right time to talk. This could be during or or during be could This talk. to time right the choose to try tagata your guests privacy when they are in their fales though, though, fales their in are they when privacy guests your use sign language and gestures to communicate. Respect Respect communicate. to gestures and language sign use Fetaui ai ma nisi tagata e O se auala lea e nofo ai i tutusa mafua’aga ua o atu fale tali malo e le taugata

speak Samoan or English and for those who don't, you can can you don't, who those for and English or Samoan speak ai i ou fale tali malo ina ia mafai ona lava ai

You can learn a lot simply in conversation, most guests will will guests most conversation, in simply lot a learn can You lana f aasoa ma umi ai le

Talk to your guests your to Talk

being met being taimi o i Samoa

guests’ needs are are needs guests’

some ideas for how you can do this. do can you how for ideas some making sure their their sure making

you can build up your knowledge of your guests. Here are are Here guests. your of knowledge your up build can you operators and and operators IA E ILOA UIGA O AU MALO

talking to tour tour to talking ensure they have an enjoyable time. At the same time time same the At time. enjoyable an have they ensure Soo se taimi e nofo ai se turisi i ou fale apitaga taumafai e

special point of of point special

out about their needs, likes and dislikes so that you can can you that so dislikes and likes needs, their about out te iloa ona manaoga, o mea e fiafia ma mea ele fiafia iai.

Try to make a a make to Try

Every time a tourist comes to stay in your fales, try to find find to try fales, your in stay to comes tourist a time Every O nisi nei o auala e mafai ona maua ai ni faamatalaga i au

LEARN ABOUT YOUR GUESTS YOUR ABOUT LEARN malo asiasi atu. Talanoa i au malo

E tele ni mea ete iloa i au malo mai ni talanoaga. Afai ete accommodation

To save money on on money save To To meet like-minded people like-minded meet To le iloa nanu e mafai ona fai ni au taga e malamalama ai au

malo. E tatau ona e iloa fuafua le taimi tatau e te talanoa bird watching bird

like surfing, snorkeling, or or snorkeling, surfing, like ai i au malo ae maise i taimi o tamafataga poo talanoa ma Apia

To have a day away from from away day a have To activity an in participate To To get close to nature to close get To nisi ise nofoaga faitele i totonu o ou lotoa.

and educational experience educational and Ta’u iai e aumai ni manatu i auala e faalelei ai lau tautua

together cultural a have to and life

the sea the O le tele o ni malo e nonofo i ou fale o tagata tulaga lelei galuega. Ave iai se outing and have fun fun have and outing of way different a and new

sun, the beach and swim in in swim and beach the sun, avanoa e fai mai ai ni o latou manatu i au auaunaga. Ia sauni se pusa e tusi To give the family a special special a family the give To something experience To

To rest relax and enjoy the the enjoy and relax rest To ai i luga upu nei ‘O ou manatu’. Ia tatala na o se avanoa e tuuina ai i totonu ni

traditional way of life of way traditional tusitusiga mai au malo ae loka ina ia aua nei tatatalaina fua e se isi. E sili atu lea

their normal working life working normal their their about learn and

their normal working life working normal their na faaaoga nai lo lau Tusi mo Malo lea e sainia e tagata e asiasi atu aua e le iloa To have a change from from change a have To people Samoan meet To

To have a change from from change a have To fua e nisi tagata manatu ua tusia e isi. Tuu i autafa ma se peni ma ni pepa ina ia

fales: fales:

fales: uunaia ai le f a’aaogaina o lea pusa. Ole a mafai ona e faitau i ia manatu ise taimi

may come to stay in your your in stay to come may your in stay to come may

may come to stay in your your in stay to come may mulimuli ane.

DAY GUESTS DAY GUESTS OVERSEAS GUESTS OVERNIGHT

Here are some examples: some are Here

Manual

2 BEACH FALE BEACH TAIALA MO ATINA’E APITAGA 3 TU MATAFAGA

Igoa Aso Atunuu e sau ai Aofai o tagata ma le numera o Isi ma le galuega po e nonofo ai faamatalaga

Ia iai sau tusi mo faamatalaga i au malo

FESILI E TE MAFAUFAU IAI

E te maua mai lea tusi ni faamatalaga i book au malo. Ia manaia i le vaaiga a tagata visitors detailed a Keep O a ituaiga tagata tafafao na nonofo ia

ma ia vaevaeina itulau i vaega nei; igoa, te oe i lenei masina? atunuu e sau ai, galuega, numera o you to come

tagata na latou o mai faatasi, numera o O le a se umi sa nonofo ai? they why Understand

po sa nonofo ai, o ni faamatalaga ile latou arise. may

Talk to your guests your to Talk

nonofo ai ma ni mea na fai. Sa lava ni avanoa na mafai ona e that problems any resolve to ways discuss and visitors

ofoina atu latou te iloa ai se vaega o tu with contact their about village your of members to Talk

± KEY POINTS KEY ± A mae’a le masina ma e taga’i i nei tusi ma aganuu faasamoa? feedback community Encourage ma taumafai e maua mai ni faamatalaga ‰‰ IOE

mai nei tusitusiga a au malo ma mafaufau ‰‰ LEAI glance. a at from come visitors your where you show help also can

i fesili nei. This map. the on pins coloured sticking by country their out point then can guests

Na mafai ona e faamalieina au malo? Your area. common your in display on world the of map a have to idea good a It's Fa’afanua ole lalolagi ‰‰ IOE world the of Map

E tatau ona iai sau fa’afanua ole lalolagi e ‰‰ LEAI

mafai ona faamauina ai atunuu e o mai ai questions. following the about

NO ‰ ‰

au tagata tafafao ma e iloa ai foi atunuu e Na mafai ona sili atu lau tautua nai think given, have guests your answers

YES YES ‰ ‰

ono taulia ai lau pisinisi i le lumana’i. o latou faamoemoega na iai i lau the at look you When this. do you help

tautua? expectations? Sometimes your guests may be able to to able be may guests your Sometimes ‰‰ IOE their exceed to manage we Did

la maua mai foi ni faamatalaga i tagata ‰‰ LEAI

sector overall. sector

NO NO ‰

i tua atu o lau pisinisi. ‰

making for the benefit of the tourism tourism the of benefit the for making

YES YES ‰ Talanoa i tagata o le tou nu’u pe iai ni ‰

Samoa Tourism Authority with decision decision with Authority Tourism Samoa

faafitauli i le va ma tagata asiasi atu ma O nisi nei o fesili e te maua tali guests? our satisfy to manage we Did

nonofo i ou fale apitaga tu matafaga. mai tusitusiga o i totonu ole tusi the assist to Form Rate Occupancy

the information and be able to fill in the the in fill to able be and information the NO ‰

faapitoa mo au malo. ‰

YES ‰ ‰

O MANAOGA O AU MALO analyse can you month each of end the At

E ui ina eseese uma tagata ae e iai lava environment? and

stay and comments. comments. and stay

auaunaga e tatau ona iai mo tagata uma ±± ITU TAUA E MANATUA culture Samoan about learn and in

number of nights stayed, activities during during activities stayed, nights of number

ma e ono ni vaega ua vaevaeina iai. O le participate to guests for opportunities

nationality, occupation, number in group, group, in number occupation, nationality,

a auiliili atu ia vaega i mataupu o i luma Talanoa i au malo activities/ enough offer we Did

o le Taiala. name, date, categories; following the in

Ia e malamalama i mafuaaga e fia fill to guests of group each of member

How long did they stay on average? on stay they did long How nonofo ai i ou fale apitaga one Ask care. with it design and clean it O le faafeiloaiga

Ia lagona e malo lou tali leleia o i latou. Ia iai se tusi faapitoa mo le keep possible, as attractive as book your can find out a lot about your guests. Make Make guests. your about lot a out find can

Ia latou iloa uma ni faamatalaga e tatau faamaumauina o faamatalaga i au month?

By making a detailed Visitors' Book you you Book Visitors' detailed a making By

ona tuuina atu iai e uiga i au auaunaga, malo. this have we did guests of kind What o ni tulafono faalenuu e tatau ona nofouta book visitors' detailed a Keep

iai atoa ai ma nisi tulaga faaleaganuu ia

malamalama iai. stayed

& no. of nights nights of no. & Occupation

Comments Activities group in No. & Nationality Date Name

Manual

BEACH FALE BEACH 3 TAIALA MO ATINA’E APITAGA 4 TU MATAFAGA

O ou fale apitaga Ia lelei mea e nonofo, aai ma momoe ai. Ia mama fale taele ma faleese. Ia iai se

nofoaga e tata ai lavalava atoa ai ma ni nofoaga e faatutu ai taavale pe fai ai foi

them? ni malologa o ni tafaoga. How can you exceed exceed you can How

O taumafa

them?

other annoyances like stray dogs and mosquitoes. and dogs stray like annoyances other E taua tele le mafai e malo ona maua le avanoa e taumamafa ai i taumafa

How can you meet meet you can How

fire, dangerous sea currents, tropical cyclones and and cyclones tropical currents, sea dangerous fire, faaSamoa moni. Ia manatua le taua ole mama lelei o tulaga e saunia ai taumafa.

need to help protect your guests from food poisoning, poisoning, food from guests your protect help to need needs and safety and needs E le gata i lea ae ia maua e i latou ni suavai mama mo le fofoga taumafa.

belongings are secure in your beach fales. You also also You fales. beach your in secure are belongings Think about your guests’ guests’ your about Think

Guests need to feel that they are safe and their their and safe are they that feel to need Guests O nisi mataaga ma mea e fai i ou fale apitaga

± KEY POINTS KEY ± Security Tau i au malo nisi mataaga e tau lalata atu i ou fale apitaga ma ia iai nisi mea e

mafai ona fai. Manatua e aua le soona ofo pe afai e le mafai ona faatino.

and shady areas. shady and

your wastes as well as making an attractive garden with trees, shrubs, flowers, flowers, shrubs, trees, with garden attractive an making as well as wastes your O le siosiomaga

beach or in the plantation or forest - so you need to think about properly managing managing properly about think to need you so - forest or plantation the in or beach E manaomia tele e au malo le mama o le siosiomaga e nonofo ai ae le gata i lea

Guests prefer clean and attractive natural surroundings whether this be on the the on be this whether surroundings natural attractive and clean prefer Guests o le matagofie o le tulaga faanatura o le matafaga poo vaomatua foi. Ia fuafua Environment lelei ni faiga e faatamaia ai otaota ae maise foi o le fuafua lelei o le totoina o ou

togalaau.

advertise only what you can actually provide, otherwise they may be disappointed. be may they otherwise provide, actually can you what only advertise

give them a chance to experience something new and different. But be sure to to sure be But different. and new something experience to chance a them give O le tulaga malu puipuia

Try to inform your guests about nearby attractions and provide activities that will will that activities provide and attractions nearby about guests your inform to Try Ia lagona e malo le nonofo malu puipuia i ou fale apitaga. Ia e iloa puipuia au Attractions and Activities and Attractions malo mai faafitauli e iai ni mu, o ni au malolosi o le sami, o ni mea oona e le

masani ai, o ni afa atoa ai ma isi faasoesa e iai taifau malomaloa poo namu foi. E

risks of food poisoning. poisoning. food of risks fautuaina le iai o se fuafuaga mo fa’alavelave fa’afuase’i e mafai ona silasila ma

Guests also need a safe supply of cool drinking water. These will help reduce the the reduce help will These water. drinking cool of supply safe a need also Guests malamalama ai malo.

remember that food hygiene is essential and should be given the highest priority. priority. highest the given be should and essential is hygiene food that remember

Good traditional food is an important part of the beach fale experience. But But experience. fale beach the of part important an is food traditional Good O LE FAAFEILOA’IGA O AU MALO Food E tatau ona maua e au malo le lagona o lou taliaina ma le fiafia o i latou. Ina ia

atoatoa lea auaunaga e manaomia tele le lelei o ou tomai i feso’ota’iga ma tagata.

parking area with lots of shade. shade. of lots with area parking Ia e oo atu e faafetaui ma faafeiloa’i. O nisi na o tulaga e tatau ona e sauni iai pe

like to have facilities to wash and dry their clothes, make barbeque and a good good a and barbeque make clothes, their dry and wash to facilities have to like a faafeiloaia au malo.

kitchen area, along with a clean and accessible place to wash. They may also also may They wash. to place accessible and clean a with along area, kitchen Guests need a comfortable place to sleep, eat and relax in a hygienic dining and and dining hygienic a in relax and eat sleep, to place comfortable a need Guests Ia e foliga mama

±± ITU TAUA Facilities O uiga na e faaali atu ai le tulaga o iai ou fale talimalo. Afai sa e galue i lou ma'umaga poo le

Mafaufau i manaoga

restrictions and other cultural issues such as dress codes. dress as such issues cultural other and restrictions umukuka, fa'aleoleo sou ofu mama e faafeiloa'i ai faapitoa a au malo to be informed about all your facilities and services, village by-laws, curfews, curfews, by-laws, village services, and facilities your all about informed be to ni malo e taunuu faafuase'i atu ma selu lelei lou

E faapefea ona e Guests need to feel welcomed and well looked after in your beach fale. They need need They fale. beach your in after looked well and welcomed feel to need Guests ulu. E taua tele vaaiga muamua a tagata.

faamalie ia manao? Welcome

Ia to'atasi se tagata e fa'afeiloa'ia malo Pe mata e sili atu au these are further explained in detail throughout the Manual. the throughout detail in explained further are these A to'atele fo'i o le a meia malo aemaise pe a le auaunaga nai lo ia

manaoga

all guest satisfaction. These can be grouped into six different categories. Each of of Each categories. different six into grouped be can These satisfaction. guest all masani. E tatau ona tofi se tagata e gafa ma lea

Although all guests are different, some facilities and services are fundamental to to fundamental are services and facilities some different, are guests all Although tulaga i aso ta'itasi.

YOUR GUESTS NEEDS GUESTS YOUR

Manual

4 BEACH FALE BEACH TAIALA MO ATINA’E APITAGA 5

TU MATAFAGA

la e iloa ni upu e faafeiloa’i ai malo them. remember and see can guests so board a on up name their write

O le mea taua e ao ina manatua ole lelei lea o ou uiga and family your of member each of photo a have to like may You does.

e faaali atu i au malo i le faafeiloaiga. E taua foi ia i person each job what them Tell fales. beach your at work who family or

latou le faafeiloai atu i lau lava gagana ae afai e iai se staff your of members the to guests your Introduce friends. new make and

isi o lou au aiga e lelei se nanu ona faaaoga lea e faia people new meet to also but stay to place a for looking only not are Guests

7 Introduce guests to your staff and family and staff your to guests Introduce

lea galuega. Ia iai se lolomi fefiloi e fesoasoani i lou 7 faamatalaina o tulaga uma o ou fale apitaga. Ia faasino ideas: some are Here

i malo pe a taunuu se Iisi o tau o le nonofo i ou fale

apitaga tu matafaga ina ia latou iloa ai e tumau ia tau ae home. at feel and in settle them help to do can you things of

le fesuisuia’i. number a are there fales your at overnight stay to decided have guests the Once Settling In Settling

Ia faailoa atu muamua potu i malo

Ao le’i faia la latou filifiliga pe nonofo pe leai. Ia faasino iai fale e momoe ai, o it. make will you how guests your to explain prepared, already one got

faletaele ma faleese atoa ai ma nofoaga latou te faaaoga faatasi ma isi tagata e haven’t you if and fales the see to around them take First, you. with stay

pei o le fale ‘ai. to decide they before facilities your see to want may guests new Your

“ Tour of facilities of Tour “

O le nonofo ai o au malo

Afai ua filifili au malo e nonofo ia te oe, e iai ni tulaga e tatau ona fai ina ia vave visitors. to everything explain you help to book phrase

ona masani i latou. O nisi nei o mea e vave ai ona iloa e malo ole lelei o lau tautua. language or dictionary a have you sure make to Try expect. to what

feel at home. Remember to show guests the price list so that they know know they that so list price the guests show to Remember home. at feel

Faafeilo’ai au malo i lau aufaigaluega ma lou aiga. visitor a making in help can and bonus a is this everything explain can

O le tele o tagata tafafao e le gata ina saili se mea e nonofo ai ae e manaomia and English speaks who family the in someone is there if experience,

foi le avanoa e fetaui atu ai i nisi tagata ma fai ni uo fou. Fa’afeiloa’i atu au malo their to add will language own your in tourists Greeting attitude. and

i lau aufaigaluega ma faamatala iai a latou mea e fai i ou fale apitaga. A maua ni appearance in genuine be to is remember to thing important most The

“ Welcoming ata o lau aufaigaluega ona faapipii lea ma o latou suafa i luga o sau laupapa mo “

faasilasilaga ina ia vave ona iloa e au malo.

take turns to be on ‘welcome duty’ each day. day. each duty’ ‘welcome on be to turns take

Faafeiloa’i i se ‘ula family your have perhaps could You visitor. overseas an for especially

Afai ua leva ona faafeso’ota’i atu oe i le oo atu o au intimidating and confusing be may group family large a as guests

malo, ia sauni ni ula e faafeiloa’i ai au malo. O se auala arriving the welcomes who person one only have to idea good a is It

“ Welcome person Welcome

lea latou te maua ai se lagona o lou faatauaina o i latou. “

hair is tidy. First impressions are important! are impressions First tidy. is hair

Ole filifilia ose fale e nonofo ai your sure make and arrive guests new when on put

E tatau ona tuu se avanoa i malo e filifili ai se fale e fia to handy shirt clean a keep kitchen, the or plantation

nonofo ai. Faasino iai fale ma fesili iai pe manana’o i ni the in working are you If stay. to decide to likely

faamalu mo le tagata toatasi pe mo ni tagata se toalua. more are tourists the and business run well a of

If you are clean and efficient, you give the impression impression the give you efficient, and clean are you If

“ Be clean and tidy and clean Be O sau fa’aafe ile taunu’u atu “

O nisi o au malo e umi le taimi na malaga atu ai ma stay a nice place to to place nice a

Here are some tips about meeting and greeting new guests: new greeting and meeting about tips some are Here

ua le lavava. A o sauni le fale e nonofo ai, ave iai se is fale

meainu malulu pei o le niu poo se vai malulu ua uma your that them

convince

ona fa’apuna poo ni fualaau taumafa mata. skills. communication your develop to need you effectively, arrives try to to try arrives

beach fales. In order to provide this welcoming service service welcoming this provide to order In fales. beach guest

When a new new a When

O le sauniga ole fale e faaoga your in after looked well and welcome feel to like Guests la vave ona tapena le fale pe afai e taunuu atu e le’i GREETING AND MEETING

mae’a. la salu mama ma fola i fala. la lelei ni matauila

ma ia iai se ta’inamu ua uma ona tautau. A leai ona saunia lea o ni mea tuli namu Manual

BEACH FALE BEACH 5 TAIALA MO ATINA’E APITAGA 6 TU MATAFAGA

pe afai e manaomia ae ia faamalamalama iai ni faaeteetega nei aafia ise mu.

Faasino malo i le fale e nonofo ai A ua mae’a ona tapena le fale ona: • Tofi lea o se isi e la’u ato iai, • Faasino iai le mea o iai le ki o le moli ma le faiga o pola ma le ta’inamu. Ta’u iai mea e fai pe a matagi le po pe timu,

forget to lay out the mats mats the out lay to forget Faasino iai le mea e te moe ai nei o latou manaomia se Put out the beddings and don’t don’t and beddings the out Put •

fesoasoani i le leva ole po.

(clean of sand) sand) of (clean Sweep the floor floor the Sweep Faatino se matamataga o ou fale apitaga

sui le matauila pe afai

should also be ready ready be also should ua pa The mosquito nets nets mosquito The

ia saunia uma ni Fix up the light bulb light the up Fix tainamu

faamama ma

be sure to:- sure be salu lelei le fale should be done as fast as possible. When you prepare their fale, fale, their prepare you When possible. as fast as done be should

If the fale they have chosen is not already prepared, this this prepared, already not is chosen have they fale the If

7 Prepare the fale the Prepare

7 fola faamalu

fruits while they wait. This should be free of charge. of free be should This wait. they while fruits ““ Aua nei galo ona fola ia soo le fale i ni fala!

fresh coconut (or cold water if they prefer) and some some and prefer) they if water cold (or coconut fresh

you prepare their fale. Bring them a welcome drink of of drink welcome a them Bring fale. their prepare you E tatau ona faamatamata au malo ma faasino iai vaega eseese o ou fale talimalo.

journey. Invite them to sit in a comfortable place while while place comfortable a in sit to them Invite journey. • Kiina o le paipa taele.

Your guests may be tired and feeling hot after a long long a after hot feeling and tired be may guests Your • Faasino iai nofoaga e mafai ona fufulu ai lima.

7 Welcome drink Welcome 7 • Nofoaga e maua ai le vaiinu mama.

• Ia fautuaina i ni ogasami e le tatau ona ‘au’au ai ona o ni au malolosi.

whether they want single or double mattresses. double or single want they whether • Faasino iai ni vaega e lelei i le maulu mo matamataga i le aliti tai.

and ask them which one they would prefer. You will also need to ask them them ask to need also will You prefer. would they one which them ask and • Faasino iai le mea o iai se faleoloa latalata ane.

a product or service. You should show them the fales that are available available are that fales the them show should You service. or product a • Ta’u iai le mea o iai lau tusi o faamaumauga o malo asiasi ma le pusa mo

Most overseas visitors like to feel they have a choice when they purchase purchase they when choice a have they feel to like visitors overseas Most manatu ina ia latou fa’aaogaina.

7 Choosing a fale a Choosing 7

O taumafa

to give them when they arrive. they when them give to E taua le iloa e au malo o taumafa o loo saunia ma taimi e a’ai ai. Ia iai se avanoa

If the guests have booked in advance you have time to make a simple ula ula simple a make to time have you advance in booked have guests the If e mafai ona maua ai se filifiliga i ni taumafa e manaomia. Fesili pe iai se isi e tatau

7 Give an ula an Give

7 ona iai ni taumafa faapitoa e pei o tagata ma’i suka ma tagata e le aai i a’ano o

Manual manu.

6 BEACH FALE BEACH TAIALA MO ATINA’E APITAGA 7 TU MATAFAGA

Faamatalaga i isi auaunaga Afai e iai ni auaunaga faapitoa e pei o ni fagotaga poo le faiga o tagamea, ona ta’u lea i au malo. Ia fa’ailoaina ia auaunaga e auala i sau laupapa o faasilasilaga ma ia iai ma le tau.

Tulafono fa’alenuu is free if this is the case. the is this if free is

Afai e o mai i atunuu mamao au malo e tatau ona latou iloa ni tulafono a le nuu it that mention or Tala Samoan

'activities board' at any time. any at board' 'activities

e ono aafia ai i latou. in service or activity the of price

guests can refer to an 'activities book/list' or or book/list' 'activities an to refer can guests

• Afai e fai se vavao a le tou nu’u faamalamalama iai le uiga. the write always and provide

have all these things written down so your your so down written things these all have

• Ia latou iloa la’ei e faatagaina i nofoaga eseese i totonu ole nu’u. can you what about honest

your guests about this. It is a good idea to to idea good a is It this. about guests your

On your activity board, be be board, activity your On

Afai e nonofo i le Aso Sa valaaulia pe fia o i le lotu ona: tell should you laundry, like services or trips

If you offer any special activities like fishing fishing like activities special any offer you If

Free

• ta’u lea iai le taimi e amata ai le sauniga, fiafia night Saturday

Information about activities and services and activities about Information

$45

• o le umi ole sauniga, feast umu Saturday

$10 • laei talafeagai, point view to Walk

want to eat and what they want to eat. to want they what and eat to want

$20 • ma fautua e mafai ona lafo sa latou meaalofa i le lotu. paopao

guests a choice about both the time they they time the both about choice a guests

Mangrove tours in traditional traditional in tours Mangrove

it. You should try, if possible, to give your your give to possible, if try, should You it.

details

food you offer and when you can serve serve can you when and offer you food

ACTIVITIES & SERVICES for Sina ask ironing and Washing

It is important to tell your guests about the the about guests your tell to important is It

Washing and ironing ask Sina for SERVICES & ACTIVITIES

details Meals

Mangrove tours in traditional book

♦

Remember to tell them about your suggestion box and visitors visitors and box suggestion your about them tell to Remember paopao $20 ♦

Walk to view point $10 and

♦ Explain how the village is arranged and where the nearest shop is, is, shop nearest the where and arranged is village the how Explain

Saturday umu feast $45 ♦

Saturday night fiafia Free areas, snorkeling good currents, sea dangerous any from,

will make it. Tell guests about the safest part of the beach to swim swim to beach the of part safest the about guests Tell it. make will

On your activity board, be you how guests your to explain prepared, already one got haven’t

honest about what you can you if and, fales the see to around them take First you. with stay to

♦ Your new guests may want to see your facilities before they decide decide they before facilities your see to want may guests new Your

provide and always write the ♦

♦ Where they can get cool drinking water, drinking cool get can they Where

price of the activity or service in ♦

♦ Where they can wash their hands, their wash can they Where Samoan Tala or mention that it ♦

♦ How the shower works, shower the How is free if this is the case. ♦

around and show them all your facilities. Show them: Show facilities. your all them show and around

If the guests have not already had a tour, you should offer to take them them take to offer should you tour, a had already not have guests the If

7 Tour of facilities of Tour 7

night

♦ Tell them where you are sleeping in case they need help in the the in help need they case in sleeping are you where them Tell ♦

it rains or is windy during the night, and night, the during windy is or rains it

♦ Show them any other special features in your f ale and what to do if if do to what and ale f your in features special other any them Show ♦

and the mosquito net, mosquito the and

♦ Show them where the light switch is and how to arrange the blinds blinds the arrange to how and is switch light the where them Show ♦

♦ Offer to help your guests with their bags, their with guests your help to Offer ♦

When the fale is ready: is fale the When

7 Show guests to their fale their to guests Show 7

Manual

BEACH FALE BEACH 7 TAIALA MO ATINA’E APITAGA 8 TU MATAFAGA

VAEGA LONA LUA O LE VAAIA LELEl O OU FALE APITAGA

E mae’a le vaega lona lua ua tele lou malamalama i le fuafuaina lelei o ou fale apitaga ma le mea e faatutu ai, o le saunia o taumafa, o le vaaia lelei o ou matafaga aemaise o auala e maua ai e au malo le malu puipuia ole latou nonofo ai.

O le tulaga lelei o ou fale ma ituaiga auaunaga e te ofoina atu o le a tele ai se aafiaga ole fiafia o malo e nonofo i ou fale.

O le a talanoaina i lenei vaega ni manatu e siitia ai le tulaga o au auaunaga i se

to the church collection. church the to tau maulalo. E le faapea a siitia le lelei o lau auaunaga o le a faapea foi ona siitia

◘ Advise your guests about making a contribution contribution a making about guests your Advise ◘ ma tau e faatino ai. O le a vaavaai i tulaga o fale, o fausaga e fai ai atoa ai ma le

◘ How they should dress, and dress, should they How ◘ vaaia lelei.

◘ How long it lasts, it long How ◘

◘ What time the service starts, service the time What ◘ Fale apitaga i matafaga e nonofo ai malo

services

church with you, tell them: them: tell you, with church E taua le lelei o nei fale aua e tele le taimi o

Tell guests about your your about guests Tell

If they are staying on a Sunday you can invite them to to them invite can you Sunday a on staying are they If tagata tafafao o le a faaaoga ai ia fale.

facilities

and in the village. the in and O vaega nei e tatau ona silasila iai; Give a tour of your your of tour a Give

◘ Let them know about how to dress on the beach beach the on dress to how about know them Let ◘ * nofoaga e faatutu ai,

◘ When the curfew is and what this means, and means, this what and is curfew the When ◘ drink * fuafuaga o fale,

them: Provide a welcome welcome a Provide * o le tausia lelei,

village rules especially if they are from overseas. Tell Tell overseas. from are they if especially rules village * o le teuina lelei o fale

± KEY POINTS KEY ± It is very important to let your guests know about the the about know guests your let to important very is It

Village rules Village

Manual

8 BEACH FALE BEACH TAIALA MO ATINA’E APITAGA 9 TU MATAFAGA

Nofoaga e faatutu ai fale O nisi mea e faamatagofie ai Mafaufau lelei i le nofoaga e faatutu ai ou fale a o le’i fausia ma o mea nei e •• Toto ni laau i le va o fale ina tatau ona vaavaai iai: ia le iloa atu ai e le isi fale le isi. E tali matagi foi ia laau i le •• o le tele o le fanua ina ia fua taimi o afa. lelei iai le va o fale taitasi ma le •• O le maualuaga o le sua o le numera o fale e fausia. tai e fua iai le mamao o fale

•• ia faaaogaina ni vaaiga mai le matafaga.

matagofie e faasaga iai fale. •

•• Ia le mamao nei fale mai Housekeeping.

•

•• ia vava i le ta’i 3 mita fale ta’itasi faletaele ma le faleai. and Maintenance,

• ma ia toto solo ai ni laau ina ia Design,

• maua e tagata se nofoaga e le Location,

Afai o lea faatoa amata ou fale pe o aia atu pe oo atu iai se isi ma including: cost low a at them maintain and improve can

sosoo ni fale o iai, e sili lava lou fesili i faalavelave atu ai. you how about ideas many outlines and facilities main your examines section This le Pulega o le Ofisa o Tagata Maimoa

•• Ia fausia ia malolosi ia fale ne’i mo se fautuaga mai se tagata faapitoa

afaina ini matagi ma ia puipuia mo ia mataupu. satisfaction. guest of level high ensure to help will foi matafaga mai le aia e le sami. it this, doing By standard. high a of are services your that and condition good in are

O le fausaga o ou fale they sure making and facilities your after looking about is fales beach your Managing

E fiafia tele tagata tafafao i le fausaga faaSamoa security. site

moni. Afai ole a fausia ni ou fale fou ona e taumafai and safety guests' your for provide and beach your after look food, prepare facilities, lea e fai lelei lau e ato ai, o pola ma fala e fola ai. your design to how of understanding greater a have should you two part of end the By Ia faaitiitia: * le fa'aaogaina o tapoleni, * isi pepa i'ila, * apa, * manoa poo maea faatau e tautau ai pola.

E ui ina umi o faaaoga nei mea fau ai fale ae e le lelei i le vamaa i totonu o se fale Samoa. E mafai lava ona ato apa muamua ona ufiufi atu lea i lau mao’i. E mafai ona iai ni faaopoopoga fa’aonapo nei ina ia maua e au malo le lelei o le nonofo i ou fale.

““ Faamaualuga le fola ole fale ma fola ini laupapa ae le o ma’a poo sima. ““ O le tele o tagata maimoa e fia faitau tusi pe a taatitia i moega. Ia faatu le matauila ise mea e le punitia ai pe a tatau le ta’inamu ina ia mafai ona faitau se tusi i le moega. ““ Ia iai ni fasitepu laupapa i le itu e faasaga i le sami ina ia mafai ona fa’aaoga e nofonofo ai ma matamata i le sami. ““ Ia iai ni fata i le talitali o le fale e tuu ai ata ma ni pine u’amea e faapipii i uāpou e tautau ai ofu. ““ la iai ni solo vae e tafi ese ai le oneone ao le i ulufale malo.

““ Ia tofu le fale ma le salu e tafi ai otaota i fafo aeaise o le oneone MANAGING YOUR BEACH FALES BEACH YOUR MANAGING TWO: PART

Manual

BEACH FALE BEACH 9 TAIALA MO ATINA’E APITAGA 10 TU MATAFAGA

Vaai le vaega i auala e te maua ai fesoasoani eseese ete maua mai ai se faamatalaga poo fea e te fesili iai mo se fautuaga ile nofoaga e faatutu ai ou fale.

O le vaaia lelei ma le teuina o fale Ia vaai lelei pe o malu fale ma pola. Fesili i au malo pe o lelei fale i le nofo. Afai sa faaali le fiafia o au malo i le lelei atoatoa o fale ona toe asia lea pe a o ese malo. O nisi nei o mea e manatua i le teuina lelei o fale:

• Ia saunia ‘ieafu mama mo malo. A mavae le tolu aso ma fesili i malo pe

deciding where to locate your fales. your locate to where deciding • Ia sui ‘ieafu pe a mavae le 3 aso mafai ona fesi’ita’i a latou ato ae se’i site and give you some assistance in in assistance some you give and site

some should face one way and way one face should some mo malo e umi taimi e nonofo ai. faamama le fale.

STA / PUMA for an advisor to visit your your visit to advisor an for PUMA / STA Try not to build them in a straight line, line, straight a in them build to not Try A iai ni ‘ieafu ua pisipisia ia aua le • Aua le faaaogaina atigi

an extension, it is a good idea to ask ask to idea good a is it extension, an toe faaaogaina. mogamoga e teu ai ‘ieafu ona If you are just starting out or building building or out starting just are you If

fales. e iai nisi tagata e le fiafia i lea

minimum of 3m between your your between 3m of minimum manogi.

dining area. dining

of guests you should have a a have should you guests of • Ia faalala uma moega pe a ō

from the washrooms and and washrooms the from • In order to enhance the privacy privacy the enhance to order In

• malo.

• Ensure fales are not too far far too not are fales Ensure •

features. • Ia faalala uma fala ma tata ese

be. interesting views and natural natural and views interesting pefu.

the beach the fales need to to need fales the beach the • Your fales should face the most most the face should fales Your •

beach will dictate how far up up far how dictate will beach O FALE TAELE MA FALEESE be spaced out. spaced be

• The height of the tide on the the on tide the of height The • O mea nei e aupito sili ona taugata le vaaiga ma le tausiga ae e tatau lava ona

you can build and how they can can they how and build can you lelei atoatoa aua e leai nisi e fia nonofo i ou fale pe afai e le mama ma leai se against storms. against

area will dictate how many fales fales many how dictate will area suavai. E leai lava se aoga o lou laumata fiafia pe a le lelei fale nei. and strengthen your beach beach your strengthen and • The size and shape of your land land your of shape and size The •

to increase guest privacy privacy guest increase to Nofoaga e faatutu ai

vegetation between the fales fales the between vegetation

factors: O nei fale e ono fai ma luitau i le tulaga lelei ole siosiomaga o ou fale apitaga. Afai

• Plant trees and other other and trees Plant •

build. You need to consider a number of of number a consider to need You build. o loo e fuafua e fausia ni fale fou e tatau ona e taga’i lelei i le nofoaga e faatutu ai.

location of your fales before you start to to start you before fales your of location Ia tuu nei fale i se nofoaga e le latalata i le sami. Ia faatutu ise ogaeleele e maopo

some further forward. forward. further some

It is important to think carefully about the the about carefully think to important is It lelei ma le solo. E tatau lava ona e fesili mo se fautuaga i le mea e faatutu ai nei some another, some further back and and back further some another, some

Location fale mai le Ofisa mo Tagata Maimoa.

E tatau ona talosagaina se pemita: • E faatalosagaina se pemita mai le Matagaluega o Galuega. E tatau fo’i ona

taliaina e le Matagaluega o Punaoa Fa’alenatura ma le Siosiomaga tulaga o

this is where guests will spend most of their time their of most spend will guests where is this ia fale. O le laasaga muamua e faia o le tusia lea o ata o ia fale mo le pemita

Your beach fales are your most important facility as as facility important most your are fales beach Your ma e mafai ona fesoasoani atu ai le Matagaluega o Galuega i ia tulaga. BEACH FALES BEACH • E tatau ona tuuina atu ia ata i le Ofisa o le Soifua Maloloina mo le iloiloina pe le o aafia nofoaga o suavai taumafa ma fale nonofo i le tulaga o faleese.

• O le Matagaluega o Punaoa Fa’alenatura ma le Siosiomaga e mafai na maua

Manual

10 BEACH FALE BEACH TAIALA MO ATINA’E APITAGA 11

TU MATAFAGA

• ai ni fautuaga pe o a ni faafitauli tau le siosiomaga e aafia ai ia fale. fale.

for guests to sweep the sand from their their from sand the sweep to guests for

• O le faaiuga i le taliaina o le talosaga mo le pemita e faia lea e le Matagaluega fales your locating in help

) A small traditional broom can be provided provided be can broom traditional small A )

o Galuega. for 50 page contacts', useful

entering the fale. the entering

See the section on 'List of of 'List on section the See

O le fausaga when feet their from sand the wipe can

) A door mat might be provided so guests guests so provided be might mat door A

E fuafua ituaiga fale taele ma fale ese i le tupe ete faaaoga e fausia ai atoa ai )

ma isi tulaga tau le siosiomaga e pei o le lava o le suavai ma le lelei o ala vai. E on. clothes wet or towels their

tolu ituaiga faleese e te vaavaai iai; ole fale’eli, ole hang to guests for fale the in posts support

Wooden pegs can be fixed to some of the the of some to fixed be can pegs Wooden

)

faletoso ma fausaga fou e le fa’aogaina ai le suavai. )

of the fale for bags and guests’ belongings. guests’ and bags for fale the of

) A wooden shelf could be built in the roof roof the in built be could shelf wooden A

E aoga nei fausaga fou i nofoaga e le lelei le suavai )

peitai afai e le talia gofie le loteina o ia otaota ona o shoes. their leave or view the at look and sit

auala ia e fai ai ia ituaiga fale’ese, e tatau lava la ona fale, the enter to guests for sea the facing

fa’aaoga faletoso. Ia mafai ona e maua ni fautuaga side the on built be can steps wooden

) If the fale is raised off the ground, wide wide ground, the off raised is fale the If

i ituaiga fale’ese e te fausia e talafeagai ma le nuu o )

iai ou fale apitaga. top. the at

use nets that do not have coloured material material coloured have not do that nets use

Po o lea le ituaiga fale’ese e te filifilia faafeso’otai or it move net the above installed light a

pea le Matagaluega o Galuega ma le Matagaluega o have already you If net. mosquito the of top

Punaoa Fa’alenatura mo se latou fautuaga. the at material the by blocked not is light

fale where their heads will be so that the the that so be will heads their where fale

E fua le numera o faletaele ma fale’ese i le aofaiga o fale nonofo o e mafaufau e the of end the at positioned and watt 100

fausia. Ia tofu fale nonofo ta’i 3 ma le fale ese ma le faletaele. O nisi nei o auala least at be should light The bed. in are they

) Overseas guests often like to read when when read to like often guests Overseas

e te fausia ai faletaele ma fale’ese. )

• E le tau tuu’ese’eseina fale mo alii ma tamaitai. Peitai e tatau ona iai ni loka cement. or gravel stones,

ma iai se faasinomaga i fafo o faitoto’a e iloa ai le faletaele ma le fale’ese. of instead wood use and sand the above Make the floor comfortable by raising it raising by comfortable floor the Make

)

• Ia iai se mea e tuu ai lapisi, o se pine e tautau ai le pepa mo le fale’ese, ose )

isi pine e tautau ai le solo lima ma se fata e tuu ai sina teu fugalaau. ideas: some are Here comfortable.

• Ia lava le tele o le faletaele, ia iai le paipa ma se potu e sui ai. Ia iai sina fata more guest overseas the make will which adaptations or additions simple i le potu o iai le paipa e tuu ai le fasimoli ma se fagu u’u ulu. Ia iai se avanoa some make to possible also is it design, traditional basic the maintaining While e sisina ese ai le suavai.

• Ia maualuga le paipa taele ina ia le taia ai le ulu o se tagata umi. Ia iai se thatching. authentic the with it cover iron, roofing the of case the in or, them

fa’ata ma ni mea e tautau ai lavalava i le vaega mago o le fale taele. Ia iai se replace to try additions, 'foreign' these of some have already you If experience.

pupuni poo se faitoto’a i le va o le vaega mago ma le vaega o iai le paipa. Samoan proper a with guests your provide not will and attractive less also are they • A lava au tupe, fola nei fale taele i poloka ma’amola ina ia manaia i le vaai. maintain, to work less are and longer last may materials modern these Although

• Ia iai se pakete vai i fafo atu o le fale taele e faamama ai le oneone mai vae.

: Plastic strings for your blinds. your for strings Plastic

• Ia ia se tapu po o se paipa e fufulu ai lima i fafo o faletaele ma fale’ese ma ia :

Corrugated iron roofing, or roofing, iron Corrugated

:

iai ma se fasimoli i taimi uma. :

: Plastic, or tarpaulin blinds, or blinds, tarpaulin or Plastic,

• Afai e toatele ni tagata e o atu ni tafaoga i le ao ona fai lea o se paipa e tu i : fafo e mafai ona faalalanu ai ae tuu ou faletaele mo au malo tumau. Afai e tu use: to NOT Try

tonu se paipa i luga o le matafaga, ta’u i au malo ina ia ‘aua le fa’aaogaina ni

fasimoli latalata ile sami ona e faaleagaina ai le oneone. mats. and blinds thatching, of

This means that if you are building new fales go back to using the highest quality quality highest the using to back go fales new building are you if that means This

O le vaaiga ma le tausia lelei possible. as Samoan as fales your of design the keep to try should you so guests,

E tatau ona e vaavaai lelei i le aafiaga ole siosiomaga o ou fale talimalo i ituaiga overseas for attractions main the of one is fale beach a of nature traditional The

fale’ese o loo fa’aaogaina. Ia vave ona faaleleia ni mea o faaletonu ma ia faia ese Design

tagata e iai sona tomai i ia tulaga. E taua tele le mama o ia nofoaga i taimi uma Manual

BEACH FALE BEACH 11 TAIALA MO ATINA’E APITAGA

12

TU MATAFAGA

proposed location. proposed The MNRE-PUMA Division will then check the environmental risks of your your of risks environmental the check then will Division MNRE-PUMA The ma ia vaavaai i mea nei:

Fesili mo se

about the layout of the toilet. the of layout the about fautuaga mai le )) Ia faamama i taimi uma ma ia fai ma vali puipui. siting of the toilets with relation to living areas and rivers. They will also advise you you advise also will They rivers. and areas living to relation with toilets the of siting Ofisa o Tagata

Tafafao Maimoa )) Afai e toatele ni au malo o iai, e tatau lava ona

The drawings must also be submitted to the Ministry of Health who will check the the check will who Health of Ministry the to submitted be also must drawings The Mai faamama so’o ma vaai pe o lava pepa mo fale ese. The MWTI can help you with this. with you help can MWTI The )) Ia suia teu i aso taitasi ma fa’aaoga fana lago e tape

ai manu ninii. Ia iai se tagata faapitoa e vaaia ia fale

The first step in this procedure is to get drawings made for your toilet. your for made drawings get to is procedure this in step first The i aso taitasi.

the Ministry of Natural Resources and Environment through the PUMA Division. Division. PUMA the through Environment and Resources Natural of Ministry the )) Ia vaai i afiafi taitasi pe o mumu lelei moli.

facilities and septic tank. You will also need to obtain a development consent from from consent development a obtain to need also will You tank. septic and facilities )) E tatau ona iai se faasologa ole aufaigaluega e

Transport and Infrastructure which mainly looks at the structure of the toilet toilet the of structure the at looks mainly which Infrastructure and Transport vaaia faleese i aso taitasi.

Before you build a toilet you need to apply for a permit from the Ministry of Works, Works, of Ministry the from permit a for apply to need you toilet a build you Before Applying for a permit: a for Applying O FALE’AI

E ui ina e le sili atu le taua nai lo fale e momoe ai, e tatau lava ona iai se fale

ground on the inland side of the fales. the of side inland the on ground faapitoa e aai ai malo.

toilets directly on the beach. Ideally you need to locate your washrooms on firm firm on washrooms your locate to need you Ideally beach. the on directly toilets

you carefully consider the best location for the facilities. Try to avoid building building avoid to Try facilities. the for location best the consider carefully you Nofoaga e faatu ai

business. If you are planning to build new showers or toilets it is important that that important is it toilets or showers new build to planning are you If business. O le tele o malo e fiafia e aai ma maimoa i le sami ma o le mea lea e tatau ai

Remember that both toilets and showers present an environmental threat for your your for threat environmental an present showers and toilets both that Remember ona lelei se nofoaga e faatu ai lou fale ai. Ia faatu i se nofoaga maupuepue ina ia Location manaia le vaai i le sami. Ia manatua foi ia aua nei mamao tele ma le umukuka.

O le fausaga

water in the shower! the in water E fua i le toatele o au malo e asiasi atu i ou fale apitaga. amount to very little if the toilets are dirty and there is no no is there and dirty are toilets the if little very to amount

facilities.

they are also essential. A great welcome and a big smile smile big a and welcome great A essential. also are they start to build these these build to start

STA before you you before STA expensive part of your facilities to design and maintain, but but maintain, and design to facilities your of part expensive

expert advice from from advice expert

Your washrooms are perhaps the most difficult and and difficult most the perhaps are washrooms Your MO MALO TOATELE MO MALO TOAITITI

always ask for for ask always

TOILETS AND SHOWERS SHOWERS AND TOILETS You should should You Afai e silia i le to'asefulu ni tagata e Ia faaaoga se laulau laumiumi i totonu tatau ona fai lelei se potu puipui e o se faleSamoa ina ia faigofie ai ona

aai ai. Ia iai ni laulau ma ni nofoa. A talanoa faatasi au malo.

 Mats need to be shaken and swept free of sand. of free swept and shaken be to need Mats  le o lena fai se laulau e mafai ona

guest. tatala mo le nonofo o malo atoa ai

 Mosquito nets should be checked for holes and aired in the sun after each each after sun the in aired and holes for checked be should nets Mosquito  ma le laulauina atu o meaai.

be beaten well and placed in the sun after each guest. each after sun the in placed and well beaten be

so you can clean the fale every three days. Mattresses and pillows should should pillows and Mattresses days. three every fale the clean can you so E mafai foi ona sui le faiga o taumafa i aso, e pei o le faia o se papakiu i le

 You might like to ask your guests if they would like to move their belongings belongings their move to like would they if guests your ask to like might You  matafaga ma fai pesepesega ma ta se kitara. E manaia foi ae iai se lomiga o ata

regularly replace old or stained ones. stained or old replace regularly o ituaiga i’a i totonu o le potu ‘ai e matamata ai malo a’o fai le latou taumafataga.

guests. You should make sure there are no holes in the sheets and and sheets the in holes no are there sure make should You guests.

changed and washed with washing powder every three days for longstay longstay for days three every powder washing with washed and changed O le vaaiga ma le tausia lelei

 Clean sheets should be provided for all new guests. Sheets should be be should Sheets guests. new all for provided be should sheets Clean  la faamama lelei le fale’ai pe a uma ona faaaoga ina ia leai ni manu nini’i ma ni

siama e nonofo ai. Ia tau mamao ni taifau ma tutu ni tulinamu e tuu i lalo o laulau.

are some things to remember for your house-keeping: your for remember to things some are Ia iai ni nai teu i luga o laulau i taimi o ‘aiga. Taumafai e sui ‘ie o laulau i so’o se

comfortable, and conduct a thorough check of the fale when guests leave. Here Here leave. guests when fale the of check thorough a conduct and comfortable, ‘aiga.

and the blinds are not damaged. Remember to ask your guests if the fale was was fale the if guests your ask to Remember damaged. not are blinds the and

You will need to regularly check your fale and see that the roof is still waterproof waterproof still is roof the that see and fale your check regularly to need will You

Maintenance & Housekeeping & Maintenance

Manual

12 BEACH FALE BEACH TAIALA MO ATINA’E APITAGA

13

TU MATAFAGA

stand.

O ISI NOFOAGA FAITELE wash the above mirror a have to idea good a also is It soap. the hold to

E tatau lava ona iai nisi nofoaga faitele e mafai ona fa’aaogaina e malo e pei o se place a and away drain to water the for somewhere be to needs there but

malae e ta’aalo ai tamaiti, o se malae taalo i luga o le matafaga ma se nofoaga e sink proper a or affair bucket and tap simple very a be can This hands.

■ You need a place beside the washrooms where guests can wash their their wash can guests where washrooms the beside place a need You mafai ona ta’oto’oto ai ma faitau tusi i lalo o le paolo o laau. ■

can wash the sand off their feet before they go in. go they before feet their off sand the wash can

Nofoaga e faatutu ai ■ Outside the shower you can provide a bucket of water so your guests guests your so water of bucket a provide can you shower the Outside

E tatau ona tu'u i le ogatotonu o lou fanua nei nofoaga ■ more comfortable, attractive and easier to clean. to easier and attractive comfortable, more

Use ceramic tiles on the floor if you can afford them, they make the area area the make they them, afford can you if floor the on tiles ceramic Use ae e faalagolago lea i le tele ma le itu e alo iai. ■ ■

O le fausaga sort. some of curtain/door shower a with area two or three pegs to hang clothes on. It should be separated from the wet wet the from separated be should It on. clothes hang to pegs three or two

E tatau ona iai ni nofoa i luga o le matafaga ma iai ni and wall, the on mirror a floor, the on mat a needs area dry The guests.

faamalu ina ia maua ai se paologia. E tatau ona iai se tall for allow to floor the above 1.90m

fale e iai ni taaloga e pei o le piliati, o se televise poo se ■ The shower head should be not less than than less not be should head shower The

fata tusi e iai ni lomiga ma nusipepa mo malo. Ia lava ■

fala ma aluga mo tagata ma ia lelei moli mo le faitau tusi out. drain to water

i le po. E manaia foi ae iai ni taupega mo tamaiti ma se the allow to centre the in hole small a have

malae volipolo mo au malo. to needs but wooden be can this shampoo, area you need a small shelf to hold soap or or soap hold to shelf small a need you area

O le vaaiga ma le tausia lelei wet the In dressing. and drying for area

Ia teu mama ma vaai lelei ia nofoaga i taimi uma: dry a and showering for area wet a have to

■

The ideal shower should be large enough enough large be should shower ideal The

• Afai e iai se televise ia logo i malo taimi e ola ai ma taimi e sau ai ■

polokalame i le Gagana Peretania. door. the on sign neat with rooms

• Ia mafai ona maua atu se nusipepa o aso ta’itasi e faitau ai au malo changing or toilets showers, are which

■

Make sure all the toilets and showers have lockable doors and indicate indicate and doors lockable have showers and toilets the all sure Make

aua o nisi e fia iloa poo a mea o tutupu i ■

totonu o Samoa ma isi atunuu. towels. and clothes for door the behind pegs wooden and flowers

■

Each toilet should have a small bin, a toilet paper holder, a small shelf for for shelf small a holder, paper toilet a bin, small a have should toilet Each • Fesili iai pe manaomia ni tuli namu. ■

• Pe mo’omia foi le ki o se musika

of the toilet and shower: and toilet the of

Auala e faamaonia ai pepa malaga design the for ideas some are Here cost. low a quite at comfortable more facilities

E tatau ona iai sau telefoni poo se masini ‘fax’ e mafai toilet your making of ways many are There fales. three every for shower and

ona faatonu atu ai ni fale ‘ae le’i taunuu atu. O le a faigofie toilet one provide to try should you guide rough a As have. to expect you fales of ai ona e iloa fuafua au faatau e fai, o le tapenaga o fale number maximum the on depend will need you showers and toilets of number The

atoa ai ma se polokalame o ni faafiafiaga mo malo. O

nisi nei o mea taua e manatua pe a faatonu atu ni fale mo malo i le telefoni. error. and trial or hearsay

the MWTI and MNRE-PUMA in its design and construction rather than relying on on relying than rather construction and design its in MNRE-PUMA and MWTI the

Whatever kind of toilet you are using, it is vital that you seek seek you that vital is it using, are you toilet of kind Whatever advice from from advice • E taua le numera o lau telefoni i malo. la alu ane se isi e iloa nanu e tali le expert

telefoni.

• Ia iai se tusi e faamaumau iai faamatalaga uma e tatau ona e iloa pe a environment. the

faatonu atu ni malo e pei o le aofai o tagata ma moega e manaomia. protect and water use not do which toilet of type new a are toilets Composting

• la e mautinoa o iai ni fale avanoa ma fesili i le taimi e taunuu tonu atu ai malo. sites. attraction at recommended not are and environment your to threat serious a

• Faafetai i lē o loo faatonu atua potu ma fai iai o le a e sauni e faatali mai i pose latrines Pit water. fresh of amounts large uses this that aware be but design

latou. popular most the is tank septic with toilet flushing the Currently toilet. composting

• la faamautinoa lelei taimi sa’o e o atu ai malo. E mafai lava ona e fai iai pe a or latrine pit a tank, septic with toilet flushing a between is choice main Your

mafai ona toe ta’u atu ia te oe faamatalaga ua uma ona avatu ina ia faamautu water. of availability the and drainage as such considerations environmental and

lelei ai le sa’o. budget, your on depend will build to decide you showers and toilets of type The

Design

Manual

BEACH FALE BEACH 13 TAIALA MO ATINA’E APITAGA 14 TU MATAFAGA

Igoa Aofai o Malo Aso e taunuu ai Aso e o ese ai Numera o fale e

galuega manaomia

should not be too far from the dining facilities. dining the from far too be not should Ia iai se tusi e faamau uma ai ni

good view. The location of the kitchen will depend on the layout of your land but it it but land your of layout the on depend will kitchen the of location The view. good malaga ua faatonu atu ina ia

a nice location on some high ground, or build your dining fale up a little to give a a give to little a up fale dining your build or ground, high some on location nice a faigofie ona e iloa ma sauni iai. Guests may like to enjoy a view of the sea while they have their meals so choose choose so meals their have they while sea the of view a enjoy to like may Guests

Location Isi auaunaga Afai e lava sou taimi ona e vaai lea i nisi auaunaga faaopoopo e maua mai ai se

serve food to their guests. their to food serve isi tupe, a le o lena e mafai foi ona iai nisi auala e faaleleia ai lau tautua ae leai se All beach fale operators need a clean and comfortable place where they can can they where place comfortable and clean a need operators fale beach All DINING FACILITIES DINING tupe e alu ai. O nei tulaga uma ole a faateleina ai le avanoa e matua fa’amalieina ai au malo i au auaunaga. ”” Ia aafia i au auaunaga le mafai ona e tataina tagamea mo malo.

”” Ia maua ni vai ’aiga ina ia mafai ai ona

destroy your business. your destroy faatonu atu se mea’ai māmā i so’o se

Inadequate maintenance of your toilet facilities will quickly quickly will facilities toilet your of maintenance Inadequate taimi. Be careful! careful! Be ”” Ta’u atu iai e mafai ona fai ni papakiu i le

aoauli poo afiafi pe a mana’omia.

should be looking after the toilets on which days. which on toilets the after looking be should ”” Faasalalau le mafai ona fai o ni pati poo

You might find it best to have a roster showing which of your family or staff staff or family your of which showing roster a have to best it find might You



 nisi sauniga i ou fale.

toilet paper. toilet ”” Ia iai nisi mea e mafai ona fai e au malo

Check in the evening that the light is working properly and there is enough enough is there and properly working is light the that evening the in Check 

 e pei o le alo paopao, poo le ti’eti’e

ensure the ants and mosquitoes stay away. stay mosquitoes and ants the ensure uila i taeao po. Ia fuafua lelei tau o ia

Try to add fresh flowers every day and use sprays/mosquito coils to coils sprays/mosquito use and day every flowers fresh add to Try



 auaunaga.

times during the day, and check that everything is still clean. still is everything that check and day, the during times ”” Ia iai se pusa aisa e mafai ona fa’aaogaina faatasi e au malo e tu’u ai a

If you have a lot of guests, you will need to sweep the sand out numerous numerous out sand the sweep to need will you guests, of lot a have you If 

 latou lava taumafa.

will depend on the number of guests you have. you guests of number the on depend will ”” Poo a lava nisi auaunaga e te ofoina atu ia tusia manino uma ia tulaga i

The number of times you have to clean your toilets and showers every day day every showers and toilets your clean to have you times of number The 

 luga o laupapa o faasalalauga ina ia iloa e malo tau o auaunaga eseese.

colours.

You should regularly scrub the walls and keep them freshly painted in light light in painted freshly them keep and walls the scrub regularly should You  

attention to the following: the to attention

Cleanliness is absolutely vital in the toilet and shower area. It is important to pay pay to important is It area. shower and toilet the in vital absolutely is Cleanliness

always be carried out by a trained person as soon as they are noted. are they as soon as person trained a by out carried be always

to carefully monitor its effect on the surrounding environment. Repairs should should Repairs environment. surrounding the on effect its monitor carefully to

Whether you have a pit latrine, a septic tank or composting toilets you need need you toilets composting or tank septic a latrine, pit a have you Whether

Maintenance & Housekeeping & Maintenance

as this will affect your beach environment. beach your affect will this as

is right on the beach you should ask guests not to use soap or shampoos shampoos or soap use to not guests ask should you beach the on right is

guests. The beach shower can just be a simple pipe arrangement, but if it it if but arrangement, pipe simple a be just can shower beach The guests.

after bathing, and you can then reserve your best showers for overnight overnight for showers best your reserve then can you and bathing, after

simple open beach shower so guests can wash off the sand or sea water water sea or sand the off wash can guests so shower beach open simple

■ If you have a lot of day visitors you might want to consider having a a having consider to want might you visitors day of lot a have you If ■

Manual

14 BEACH FALE BEACH

TAIALA MO ATINA’E APITAGA

15

ˆ Turn on the TV only when it is requested and and requested is it when only TV the on Turn TU MATAFAGA ˆ

ˆ Ask them if they need a mosquito coil. mosquito a need they if them Ask

O LE SAUNIA O TAUMAFA ˆ the news in English. in news the

Ia e iloaina, o le lelei o taumafa o le fiafia foi lena o

E le taua le tele o watch can they time what about guests your

au malo i lau tautua. E le taua le tele o taumafa a meaai ae ia lelei ˆ inform to remember television a have you If

o le lelei ona gasese ma lava ni ituaiga taumafa e ona saunia ma ˆ

filifili mai ai. manaia ile tofo. times. all at tidy and clean kept be to need As with all your other facilities, your common facilities facilities common your facilities, other your all with As E tolu ni itu taua e tatau ona va’avaai iai: Housekeeping & Maintenance

”” o le fuafua lelei o se pepa poo le menu e faasino atu ai taumafa e maua

i lea aso ma lea aso mo ‘aiga o le taeao, aoauli ma le afiafi, guests. other to talk or books read and shade the

”” o le saunia o taumafa atoa ai ma le, in chairs beach comfortable on relax can guests where places and sports beach

”” laulauina atu i tagata. for areas play, to children for areas include These guests. your for areas common

In addition to the fales, washrooms and dining area it is a good idea to have some some have to idea good a is it area dining and washrooms fales, the to addition In Fuafuaga o taumafa o le aso FACILITIES COMMON

E eseese lava taumafa e fiafia iai tagata eseese. O nisi e fiafia i taumafa Samoa

a o nisi e faigata ona faamasani iai. Ia fesuisuia’i taumafa i malo o loo nonofo ai. time. every table the on tablecloth clean a use It is good to put fresh flowers on your tables for each meal and even nicer if you you if nicer even and meal each for tables your on flowers fresh put to good is It

E tatau ona e iloa pe o a ituaiga taumafa e fiafia tele iai malo. Ia manatua:

±± A tasi se vaega na o atu faatasi o nonofo i ou fale ona ave lea iai o se tables. the under coil mosquito a light and area the from away well are dogs

filifiliga o taumafa. E tatau ona e alu i fale ta’itasi ma fesili pe manana’o and cats all that ensure meal the During germs. and insects from free remains it

ini taumafa Samoa mo le taeao pe ose aiga faapapalagi ma ia faapena that so meal each after cleaned always is area dining the that ensure to need You foi mo le ‘aiga o le afiafi. Housekeeping & Maintenance

±± Afai e leai se filifiliga ona faapipi’i lea pe tusia foi taumafa o aiga i lau

laupapa o faasilasilaga. eating. are

±± E tatau ona e iloa pe iai se isi e man’aomia ni taumafa faapitoa. guests your fish of type the out point can you

±± Afai e iai ni tamaiti, fesili i matua i mea’ai e fiafia iai tamaiti. E tatau lava so area dining the in wall the on fish different

ona iai ni taumafa tuu apa e pei o le supokeli poo apa pi. A iai se pepe, of poster a have to idea good a is It guitar. the

provide some back support. back some provide

ofo iai e mafai ona maua le vai vevela e faavevela ai ni fagu susu. play and songs sing evening, the in around sit them more comfortable, and also also and comfortable, more them

beach and making a camp fire where they can can they where fire camp a making and beach

±± Ia fa’aaoga ni taumafa fou i taimi uma. make to cushions or matting with

you should try to cover them them cover to try should you

±± Ia lua ni ituaiga taumafa e saunia ina ia mafai ona fai se filifiliga pe a le the on BBQ a holding by experience different

using wooden chairs or benches benches or chairs wooden using

fiafia se isi i se tasi o taumafa. a guests give to like might you Sometimes room to sit comfortably. It you are are you It comfortably. sit to room

±± Taumafai e suisui ‘aiga o afiafi ina ia eseese taumafa i aso taitasi. allow to floor the from 45-55cm

chairs or benches should be be should benches or chairs

±± Ia laulauina meaai ini ipu tetele ina ia asu lava na o mea e mafai ona contact. social for opportunity

70-80cm from the floor and the the and floor the from 70-80cm

taumafaina ma faaitiitia ai le maimau o taumafa. good a provide can and practical more be The tables should be between between be should tables The

rectangular table under a thatched roof may may roof thatched a under table rectangular

O nisi nei o taumafa e mafai ona saunia mo malo ma o le faata’ita’iga: long A GUESTS OF NUMBER SMALL

 ‘Aiga ole taeao serving. food with help to side one

Fesili i au malo i le po pe mananao ini taumafa papalagi poo ni taumafa at and middle the in open table ‘C-shaped’ Samoa mo ‘aiga ole taeao. large a have could you Alternatively chairs.

TAUMAFA PAPALAGI TAUMAFA SAMOA individual and area buffet a tables of number

Fualaau taumafa mata, Panikeke, koko araisa, supo esi, a with area dining enclosed proper a building

fuamoa, falaoa faapau, koko Samoa ma fualaau taumafa worth be will it night) (per GUESTS OF LOTS pata, siamu, ti, kofe ma le mata.

susu. guests. of number average your on The design of your dining facilities will depend depend will facilities dining your of design The

Design

Manual

BEACH FALE BEACH 15 TAIALA MO ATINA’E APITAGA

16

TU MATAFAGA

Thank the guests and tell them they are confirmed and you look forward forward look you and confirmed are they them tell and guests the Thank «

« ‘Aiga o le aoauli

time they plan to arrive. to plan they time Fesili poo ai e mana’omia se ‘aiga ole aoauli e fuafua iai falaoa e te faatau mai.

on that date and ask the guests what what guests the ask and date that on Fesili iai pe manaomia ni niu, falaoa poo ni sanuisi. A oo i Aso Sa valaaulia i le

works in your area your in works Check that there are fales available available fales are there that Check «

« to’onai a le tou aiga.

a mobile phone if this if phone mobile a

many people will sleep in each fale. each in sleep will people many

might also consider getting consider also might ‘Aiga o le afiafi many fales they require, and how how and require, they fales many

to install a line or you or line a install to Ia suisui au ‘aiga o le afiafi i moa, i’a ma a’ano o manu. E le fiafia tagata mai fafo the guests would like to come, how how come, to like would guests the encourage the Post Office Post the encourage

phone connection try to try connection phone i taumafa ga’oa tu’u apa e pei o pisupo, o mamoe poo si’usi’u pipi. E le fiafia tele phone so you can write down when when down write can you so phone

If you don't have a have don't you If foi i taumafa e falai ae manana’o i taumafa e tunu vilivili pe saka i le vai. Ia ina’i se

Keep a booking diary beside the the beside diary booking a Keep «

« taumafa povi i le araisa poo se pateta, falaoa, poo saimini. Ia iai foi ma ni fualaau

telephone. ‘aina, ti po o se kofe.

someone who speaks English always has the job of answering the the answering of job the has always English speaks who someone

Your telephone manner is very important to guests. Try to ensure ensure to Try guests. to important very is manner telephone Your « « Fualaau taumafa mata

E fiafia malo mai fafo i fualaau taumafa mata e maua i Samoa ma e taua ai le

a booking on the telephone: the on booking a totoina i lou fanua. Ia maua ni ituaiga fualaau taumafa mata eseese e pei o esi,

activities, shopping and fale preparation. Here are some useful tips about taking taking about tips useful some are Here preparation. fale and shopping activities, fala, mago ma fa’i pula ae maise pe a o’o i taimi o fuata. E maua mai laau toto i le

guests can make bookings in advance. This makes it easier for you to plan your your plan to you for easier it makes This advance. in bookings make can guests Ofisa o Faatoaga i Nu’u poo Nafanua. If possible you should try to have a telephone and even a fax machine so that that so machine fax a even and telephone a have to try should you possible If Vaiinu ma vai’aiga

Ia lava le vai aisa i soo se taimi ma ia mua’i faapuna le vai ona faamalulu ai lea. of departure of

position Ia lava faguvai ina ia mafai ona ave vai ole fale ia e fa’aaoga. Ia fa’amama ise vai Date arrival of Date guests of No Name

No of fales & & fales of No vevela fagu pe a uma ona fa’aaoga. O nisi tagata e manana’o i se niu poo se ipu

the important details. important the ti poo le kofe e o faatasi ma se pepa keke. Afai ete le faatauina ia taumafa ona

Keep a booking diary beside the phone so that you can quickly and accurately get get accurately and quickly can you that so phone the beside diary booking a Keep faasino lea iai o se faleoloa e maua ai. E manaia foi le tautau ose aufa’i pula e fai

BOOKING FACILITIES BOOKING ma vai ‘aiga a au malo.

make some swings and a volleyball court for the guests. the for court volleyball a and swings some make Ia tumama i le sauniaina o mea taumafa

evening. If your beach fales are popular with day visitors you should also try to to try also should you visitors day with popular are fales beach your If evening. Ia le na’o le sauniaina o ni kuka mananaia a ia mama ma lelei ona faatinoina ina

are cushions and mats available and the lights are good enough for reading in the the in reading for enough good are lights the and available mats and cushions are ia le ma’i se isi. Ia manatua mea nei:

and magazines, games, a guitar and other things can be found. Make sure there there sure Make found. be can things other and guitar a games, magazines, and ”” Ia mama uma ulo ma ipu e fai ai kuka. FAASILASILAGA

during the day, and in the central area you could have a small fale where books books where fale small a have could you area central the in and day, the during ”” Ia fufulu mama ou lima a’o le’i faia kuka. Ia TAUA On the beach you can have wooden sun chairs with thatched umbrellas for use use for umbrellas thatched with chairs sun wooden have can you beach the On mama kapoti ma sefe e tuu ai taumafa.

Ia fufulu mama ou Design ”” la fai ni solo lima mama. ”” Aua le toe faa’aisaina ni mea ‘ai ua uma ona lima i taimi uma ae le i

tagofia meaai facilities. fa’avaivai.

will depend on the layout of your other other your of layout the on depend will ”” Ia tu’u eseese aano o manu mai fualaau aina i

the centre of your beach fale area, but this this but area, fale beach your of centre the totonu o le pusa aisa.

Common areas are normally located near near located normally are areas Common ”” Ia faavela lelei moa se’ia te’a le mumu o ponaivi. Location ”” Ia eseese laupapa e fa’aaoga e tipi ai povi ma

fualaau aina.

guests will often appreciate this. appreciate often will guests ”” Ia faamama fualaau aina i se vai vevela.

whenever you are in town as as town in are you whenever ”” E le fiafia malo e aai i soo se i’a aau e maua. Ia

ˆ Try to pick up a newspaper newspaper a up pick to Try ˆ faaeteete ile fa’aaogaina o nisi i’a laiti ona e o’ona

9pm. ai tino o nisi tagata.

ˆ make sure the volume is low after after low is volume the sure make ˆ ”” Ia faaaoga vai faapuna e fai ai ni aisa.

”” Ia ‘aua ne’i latalata atu ni meaola ile umukuka e iai taifau ma pusi. Ia

Manual aua nei papai nei meaola i tino o ipu aua e tele ni faamai e tauaveina e

16 BEACH FALE BEACH TAIALA MO ATINA’E APITAGA 17 TU MATAFAGA

”” o latou tino.

”” Ia aua nei faaaogaina ni taumafa na totoe mo au malo. Ia vela lelei pay. to

taumafa pe afai ua toe faavevelaina. much how know guests so list price your on written these have

² What ever additional services you offer, make sure that you you that sure make offer, you services additional ever What

”” Ia malu puipuia au ogaumu ma le pusa aisa ina ia le afaina ini mu ²

”” A umi o motusia le eletise ona ‘aua lea le toe faaaogaina o ni taumafa drinks. and

² Provide a common refrigerator for guests to store their own food food own their store to guests for refrigerator common a Provide tuu aisa o iai. ²

O le laulauina o taumafa i malo Ia iloa e au malo taimi e laulau ai ‘aiga ole aso. Afai e le to’atele ona fesili lea iai pe

o a taimi e manana’o e ‘aai ai. E masani ona laulau ‘aiga o le taeao i le va ole 7 ma

le 10, aiga o le aoauli i le va o le 12 ma le 2 ma aiga o le afiafi i le va o le 6 male 8. comfortable

make your guests guests your make O le tele o tagata e manana’o e o atu lava latou e filifili mai mea e fia aai ai ae to extra little a Do

le o le tufaina atu o ipu meaai. O le auala foi lena e faasao ai le tele o meaai e

maumau ona ole so’ona asu. tidy and clean Keep all your facilities facilities your all Keep A fai ni taumafa Samoa, faamatala i malo mea e gaosia mai ai ma auala na

saunia ai. E manaia le faasino iai o le faiga o le umu ma le saunia o taumafa build you before Plan

Samoa eseese. E le gata i lea ae e mafai foi ona faasino iai fua o lau faatoaga ma ± KEY POINTS KEY

le faaaogaina mai e fai ai a latou taumafa. ±

E mafai ona saunia lava e malo a latou taumafa Afai e mafai ona fai lea itu i ou fale tali apitaga, e tatau la ona iai se ogaumu ma le pusa aisa e faaaoga e malo. Ta’u iai e tatau ona iai ni faailoga i luga o mea e

faaaogaina ina ia le feleiloga’i. la iai se isi na te faamamaina le umukuka pe a rate daily or hourly µ Have canoes, kayaks, snorkeling gear or bikes available for hire at an an at hire for available bikes or gear snorkeling kayaks, canoes, Have

uma ona fa’aaoga e malo. µ

µ Arrange a variety of different activities and tours. and activities different of variety a Arrange

O MAIMOAGA MA NISI MEA E FAI µ

Advertise your facilities for office parties and other village functions. functions. village other and parties office for facilities your Advertise

µ A taunuu ni tagata tafafao ise nofoaga fou e mananao µ

±± ITU TAUA

µ Offer to make picnic lunches or BBQs at midday or in the evening. the in or midday at BBQs or lunches picnic make to Offer latou te iloa pe o a ni maimoaga poo nisi mea e mafai µ

ona fai i le taimi o le a nonofo ai i ou fale apitaga.

µ Offer a snack menu for guests so they can order food anytime. food order can they so guests for menu snack a Offer Fuafua lelei ‘aiga ole µ

E taua le mafai ona e tuuina atu ia faamatalaga i au aso

µ Provide a laundry service for your guests. your for service laundry a Provide malo. µ

la mama le saunia o

Afai ae iai nisi maimoaga tau lalata ane ma mafai ona taumafa service: of types both of examples some are Here satisfaction.

o iai au malo, e ono umi ai le taimi e nonofo ai i latou guest enhance to simply cost extra no at provide can you that services also are

i ou fale apitaga. E mafai foi ona maua ai nisi tupe i le la lelei le laulauina there provide, you services the to adding by revenue extra some earn to like

fa’amaopoopoina lea o ni mea e fai e pei o ni fagotaga. might you opportunity, the and time the have you if above, the to addition In Afai e leai sou taimi e fai ai, tuu ise isi e te faatuatuaina services Additional

na te faia a ia e mautinoa o loo lelei ona fai.

get the booking correct. booking the get

you have to ask them to repeat it several times — it is essential that you you that essential is it — times several it repeat to them ask to have you

Always make sure you fully understand what the person has said even if if even said has person the what understand fully you sure make Always « «

to seeing them. seeing to « «

Manual

BEACH FALE BEACH 17 TAIALA MO ATINA’E APITAGA 18 TU MATAFAGA

Ia faailoa poo a ni maimoaga E latalata ane ma mafai ona asia e au malo.

MAIMOAGA FAANATURA MAIMOAGA FAALEAGANUU for overseas guests. overseas for

especially • toga togo, • nofoaga o aso anamua, important than quantity, quantity, than important • vaomatua faasaoina, • fausaga o fale faasamoa.

are usually more more usually are • faasao ile aloalo,

note that quality& variety variety quality& that note • ana,

You should should You • afu ma vaitaele, • pupu,

helps to reduce waste. reduce to helps • matafaga. Put the food out in dishes so your guests can serve themselves as this this as themselves serve can guests your so dishes in out food the Put ‡ ‡

of the week. the of

Try to vary the evening menu so you have something different every day day every different something have you so menu evening the vary to Try ‡

‡ Ia mautu se lisi o nei nofoaga ma faatonuga pe faapefea ona o iai. A iai ni taavale

breadfruit and another international dish like noodles. like dish international another and breadfruit a au malo ona o ai lea ae momoe ane i ou fale apitaga.

the other. You might like for example to have one traditional dish such as as such dish traditional one have to example for like might You other. the

Always prepare more than one dish so guests that don't like one can have have can one like don't that guests so dish one than more prepare Always ‡

‡ 77 Fai se lisi o ni maimoaga e mafai na o iai i le ao ma tau iai e mafai ona e

Always use fresh foods from your village plantations when possible. when plantations village your from foods fresh use Always ‡

‡ saunia se latou aiga o le aoauli e o ma ave atoa ai ma le tau.

them heating bottles or making up food. up making or bottles heating them 77 E mafai ona fai lava ni au malaga ma e saunia le auala.

beans for the children. If your guests have a young baby offer to assist assist to offer baby young a have guests your If children. the for beans 77 A ave ni faatonuga i au malo ia toe faamautu ua manino ma malamalama

children like to eat. Always have a few tins on hand like spaghetti or baked baked or spaghetti like hand on tins few a have Always eat. to like children iai latou. A iai se faafanua ave iai e faaaoga.

If your guests have young children be sure to consult them about what the the what about them consult to sure be children young have guests your If ‡ ‡ 77 Mo nisi faamatalaga i galuega faataiala fesili mo lea lomiga ua saunia e

requirements. le Pulega o le Ofisa o Tagata Maimoa Mai.

Ask if your guests are vegetarian, diabetic or have any other special food food special other any have or diabetic vegetarian, are guests your if Ask ‡

‡ O le filifiliga poo a mea e fiafia au malo e fai

black or white board to write up your menu. your up write to board white or black E pei ona taua muamua, o nisi o tagata tafafao e fiafia

every morning in the dining area for guests to see. You could also use a a use also could You see. to guests for area dining the in morning every e o i maimoaga eseese e latalata ane i faletalimalo ae

menu a up pin to sure make food, of choice a give to able not are you If ‡

‡ peitai o isi e na o le fia malolo lava i le matafaga. O le

If you have just one group of guests give them a choice of food. of choice a them give guests of group one just have you If ‡ ‡ mea taua o le faamatala iai o mea uma e mafai ona latou

fai ona tuu lea iai o le faitalia poo fea e fia o iai.

are some general things to remember and some useful tips: useful some and remember to things general some are

need to try to adapt your menu towards the kind of guests you have staying. Here Here staying. have you guests of kind the towards menu your adapt to try to need E tatau foi ona faamatala tonu iai maimoaga e totogi ai food will be part of the cultural experience, but others will find it hard to eat. You You eat. to hard it find will others but experience, cultural the of part be will food tupe ina ia latou iloa ma fuafua iai a latou tupe e faaalu.

Different guests like different types of food. For some guests eating traditional traditional eating guests some For food. of types different like guests Different O a nisi mea e mafai ona faia?

Menu planning Menu O nisi nei o mea e fiafia tagata tafafao e fai...

○○ Fagotaga

food serving. food

• E fiafia lava isi tagata e faamasani i le lafoina o se upega fagota poo le

food preparation, and preparation, food

• fagota i le paopao ma fa’aaoga se mata tao. E mafai ona faia lava e oe

menu planning, menu • poo le faaaoga ai o se isi e iloa fai faiva ae totogi ai se tupe pe $10 ile itula. Ia saogalemu vaa e fa’aaoga ma ia e mautinoa e iloa e au malo fe’ausi. E

consider: tatau foi ona ave ni ofu faaola pe a o ise paopao poo se vaa fagota. A leaga

beach fales as well as the price you can charge. There are three main areas to to areas main three are There charge. can you price the as well as fales beach le tau aua le fa’ataunu’uina ia tulaga.

The quality of the food you serve your guests will affect their satisfaction with your your with satisfaction their affect will guests your serve you food the of quality The

PREPARING FOOD PREPARING ○○ Faase’ega i le au poo le tu’u maulu

Manual Faasino lelei iai nofoaga e lelei mo nei tulaga. A le o lena e iai lava isi

18 BEACH FALE BEACH TAIALA MO ATINA’E APITAGA 19 TU MATAFAGA

kamupani faapitoa mo nei mea ma e mafai ona faasino iai malo ina ia iai se isi latou te o faatasi. Afai e iai ni au mea e fa’aaoga mo le tu’u maulu e mafai ona faaaogaina e malo ise totogi talafeagai. ○○ Savaliga e maimoa i le nuu E mafai ona ave au malo e faamatamata i le tou nuu ae totogi pe $10 i le itula. la lelei ona faamatala iai mea taua e iai le falesa, o fale e fai ai fono a le nuu ma isi tulaga faapena.

○○ Asiasiga i ma’umaga

E iai foi nisi e fia asiasi i ni maumaga ina ia o latou iloa ai laau toto o fruits.

Samoa. Ia faasino iai laau ma faamatala o latou aoga. E mafai ona faai’u own your of variety greater a growing about learn to Vailima at

se asiasiga i le faasino iai o le saunia o ni meaai Samoa e faaaoga ai fua Centre Horticultural Nafanua to go to like might You season.

o lau faato’aga. in are they when delicacies other and fruits passion guava,

○○ Gaosia o galuega taulima pineapples, mangos, find bananas, and papaya just not

E iai nisi o malo mai fafo e fia iloa lalaga ni fala poo ato e faaaoga iai le fruits, of variety a serve to Try yourself. fruits growing by food free

launiu, o le laufala ma isi mea. E le gata i lea o le faiga o le siapo poo le this of out most the Make guests. with popular very are fruits Tropical taina o tanoa. A iai se isi o le tou nuu e poto i lea itu, ona faafesootai lea iai Fruit

o ni maimoaga atu i ana galuega ae totogi.

with tea, coffee or Samoan cocoa or homemade herbal teas. herbal homemade or cocoa Samoan or coffee tea, with

Po fiafia along dessert for fruit fresh provide always to Try cabbage. like vegetables green

A toatele ni malo e asiasi atu ona mafai foi lea ona e some have also can you and noodles or breadfruit potato, as such food starchy

sauni se po e fai ai ni faafiafiaga faa-Samoa e mafai ona another or rice either provide should you meat the Alongside it. frying of instead

‘auai faatasi ma malo. A le o lena, e lava a i se tagata e fish poaching or grilling Try fried. not is that food prefer also people Many flaps.

faia ni pesepesega ae ta se kitara. mutton or tails turkey beef, corned as such meats tinned or fatty like to tend not do

the way you cook this ie, roast, grill, fry, boil, poach. In general, overseas guests guests overseas general, In poach. boil, fry, grill, roast, ie, this cook you way the

Mea e fai i Aso Sa vary to Try meat. red or chicken fish, between meal evening your vary should You la iloa e au malo ni faamatalaga i sauniga lotu. E mafai meal Evening

foi ona e valaaulia e auai atu i lotu afiafi a lou aiga pe a

mananao ai. Aua le faamalosia i lotu i le aso Sa ae afai e meal. family traditional your join to

fia o, tuu iai le avanoa e Iafo ai sa latou meaalofa. like would they if guests ask to like might you Sundays On fruit. fresh and BBQ or

your guests the night before what they would like ie coconuts, bread, sandwiches sandwiches bread, coconuts, ie like would they what before night the guests your

Auala e faailoaina ai i malo o mea e fai Ask them. for picnic a or lunch provide to you like also may guests your Sometimes E taua le manino ma le moni o faamatalaga e te tuuina atu i au malo e uiga i mea Lunch

e mafai ona latou faia.

pancakes and tea. and pancakes

O nisi nei o auala e faao’o atu ai ia faamatalaga i au malo: flakes, corn fruits, bacon, or cheese and egg ham, with toast of combination A ∗∗ Fale faapitoa e maua iai faamatalaga. Breakfast Full

Ia iai se fale faapitoa e tuu ai lau telefoni, o lomiga e uiga i ou fale apitaga ma

jam and tea, coffee, lime juice or coconut juice. coconut or juice lime coffee, tea, and jam

isi maimoaga, o nusipepa, ma ni faafanua. E mafai fo’i ona fai lea ma fale e refreshing

your guests may find find may guests your

faafeiloa’i ai au malo. butter, pawpaw, coco-rice, pancakes, toast, fruits,

lemongrass tea which which tea lemongrass Tropical Breakfast Tropical

∗∗ Ia iai se laupapa mo faamatalaga. or leaf lemon

E tatau ona iai sau laupapa i le fale tele lea e faatasi uma iai malo e aai ai. make also could

Breakfast O iina e mafai ona iai lau lisi o nofoaga e mafai ona latou asia ma tau. E You

mafai foi ona e fa’aaogaina le laupapa lena e tusi ai igoa o lou aiga ma le

aufaigaluega, o itula o ‘aiga, o taimi e sua ma pe ai le tai ma faamatalaga i meals... different for ideas some are Here

taimi o vavao a le tou nuu, o taimi o lotu o le Aso Sa, o taimi o pasi ma tau o Manual

BEACH FALE BEACH 19 TAIALA MO ATINA’E APITAGA

20

TU MATAFAGA

food to defrost. to food

Throw away food from your freezer if the power is off long enough for for enough long off is power the if freezer your from food away Throw D D pasese atoa ai ma taavale la’u pasese.

Make sure your kitchen is well maintained especially by your chef your by especially maintained well is kitchen your sure Make D

D ∗∗ Api e tusia ai mea e fai i le aso.

Don’t serve left-over food to your guests. your to food left-over serve Don’t D

D E mafai ona tusia uma mea e mafai ona fai, o nofoaga e asia ma faasino iai

disease. le api e faaaoga e tagata uma. E le gata i lea o igoa o i latou e fa’afeso’ota’i cats don’t get on the sideboards or near the dishes as they can spread spread can they as dishes the near or sideboards the on get don’t cats pe a manana’o au malo e auai.

chickens, cats and dogs in the area. Be especially careful that the the that careful especially Be area. the in dogs and cats chickens, ∗∗ E le tatau foi ona soona faatele ni mea e Keep your kitchen clean and do not allow children or animals like like animals or children allow not do and clean kitchen your Keep D

D fai i ou fale tali malo. Use only boiled water for making ice. making for water boiled only Use D

D E tatau ona e vaavaai poo a ni mea e mafai

bad reaction in those who are not used to them. to used not are who those in reaction bad ona e faia faapitoa e pei o malaga i paopao

to avoid serving the smaller and more colourful fish which may cause a a cause may which fish colourful more and smaller the serving avoid to ina ia faasalalauina i luga o lomiga mo ou Not all reef fish are palatable to overseas guests, be especially careful careful especially be guests, overseas to palatable are fish reef all Not D

D fale apitaga ma iloa ai e tagata tafafao ina Wash all vegetables in clean/boiled water. clean/boiled in vegetables all Wash D

D ia o atu tonu mo ia mea a ua latou iloa. handling food especially raw meat. raw especially food handling

Always wash your hands properly after after properly hands your wash Always D D

utensils well afterwards. well utensils ITU TAUA boards and with different knives and wash wash and knives different with and boards O LE VAAIGA O LAU MATAFAGA

la faailoa mataaga e Prepare meat and vegetables on different different on vegetables and meat Prepare D D O Samoa o se atunuu e matagofie ona siosiomaga ma

latalata atu i ou fale

to the bone and is not at all red. all at not is and bone the to e taua le tausia lelei. E faapena foi lou taumafai ina ia

apitaga

Always check chicken is cooked right through through right cooked is chicken check Always D

D mama ou matafaga i soo se taimi. O nisi nei o auala e

other food items in the base of your freezer. your of base the in items food other Fuafua lelei isi mea e faamatagofie ai ou siosiomaga.

Keep meat separate from vegetables and and vegetables from separate meat Keep D

D mafai ona fai

been frozen and defrosted. and frozen been Faamamaina o matafaga

Do not re-freeze foods which have already already have which foods re-freeze not Do D

D Ia laufofoga fiafia a o Ia faamama ese uma otaota, atigi fagu poo ni limulimu

Always keep clean towels handy. towels clean keep Always D D tufaina meaai i malo to’a mai le matafaga i taeao uma pe a uma ‘aiga o le

touching any food! any touching Keep your cupboards clean and tidy. and clean cupboards your Keep D D taeao. Ia leai foi ni meaola taaloa e iai i le matafaga. Fai

hands with soap before before soap with hands touching any food. any touching se faasilasilaga ina ia aua nei faaotaota i le matafaga

Always wash your your wash Always Always wash your hands with soap before before soap with hands your wash Always D

D ma ia iai ni kalone e faatutu solo e tuu iai lapisi.

you start cooking. start you

IMPORTANT Make sure all your utensils are dean before before dean are utensils your all sure Make D

D Faatali sei maea ‘aiga o le taeao ona faatoa tae lea o le

things to remember: to things otaota ina ia le faalavelave i au malo. Toli i lalo ni popo

guests do not become sick. Here are some simple simple some are Here sick. become not do guests e ono malili.

attractive food but also prepare the food safely so your your so safely food the prepare also but food attractive

It is very important that you not only make tasty tasty make only not you that important very is It E mafai fo’i ona fa’aaoga ni fa’ailoilo e puipuia ai malo

Food preparation Food mai ni fa’alavelave e ono tutupu.

whenever they like. they whenever O sau togalaau

a branch of bananas in the tree or at the dining fale for your guests to snack on on snack to guests your for fale dining the at or tree the in bananas of branch a Ia lava ni laau e toto i tafatafa ole matafaga e faapaolo

purchased. Guests will also appreciate free bananas and papaya. You can hang hang can You papaya. and bananas free appreciate also will Guests purchased. ma pupuni mai ai malo mai tagata feoa’i.

either have these things available or let your guests know where they can be be can they where know guests your let or available things these have either ”” E lelei le talie mo lea tulaga. E tatau foi ona fai

coffee and homemade cookies at some other time of the day. You should try to to try should You day. the of time other some at cookies homemade and coffee ni togalaau laiti i autafa o fale e faamatagofie

placed in the fridge. Some guests might also like to have a coconut, soft drink, drink, soft coconut, a have to like also might guests Some fridge. the in placed ai i le vaai.

minutes to remove bacteria, and then placed in a clean container, cooled and and cooled container, clean a in placed then and bacteria, remove to minutes ”” E sili atu se pa aute nai lo le pa sima pe a

of charge and with all meals. This drinking water must be boiled for at least ten ten least at for boiled be must water drinking This meals. all with and charge of manaomia le puipuia ose vaega o le fanua,

You should provide your guests with as much cold water as they want — free free — want they as water cold much as with guests your provide should You toto ai foi ma ni laau e iai ni fualaau ‘aina. Ia Drinks and snacks snacks and Drinks tele ni ituaiga laau eseese e totoina i lou fanua. ”” E mafai ona maua mai ni fautuaga i ni laau e

Manual toto mai le Ofisa o Faatoaga i Nu’u. 20 BEACH FALE BEACH TAIALA MO ATINA’E APITAGA

21

TU MATAFAGA

u Beaches. O le faiga o otaota ma lapisi u

u and Blowholes,

Ia tofi lelei se tagata e gafa ma le vaaia o otaota ma lapisi. Taumafai e toe faaaoga u

u pools, water Fresh ni mea e mafai ona toe fa’aaoga e pei o atigi fagu pa’u. u

u Waterfalls, u

u Caves

E lua vaega o otaota e tatau ona tia’ia: u

u areas, protected Marine

(i) o otaota e mafai ona pala e pei o otaota o tagata, fualaau ‘aina mata ma toega u

E E u Traditional architecture. Traditional reserves, Rainforest

mea’ai ma u

u E E Mangroves, u (ii) otaota e le mafai ona pala e pei o pepa iila, tioata ma pa’u. Taumafai e talanoa and sites, Archeological

ia au malo ina ia toe foi ma ave a latou otaota e le pala gofie.

ATTRACTIONS

CULTURAL & MAN-MADE MAN-MADE & CULTURAL ”” A faaaoga fale’ese e le manaomia ai le suavai, o le a puipuia ai ou matafaga ATTRACTIONS NATURAL

mai otaota e tafe atu iai.

”” E mafai ona faaaoga toega o meaai e faapala e faaleleia ai le eleele mo au visiting. in

togalaau. A le o lena e mafai ona fafaga ai au mea fafaga e pei o puaa ma interested are guests which area your of feature special any be can attraction An moa. Aua le faapalaina solo meaai aua e faigofie ona lalata atu iai isumu. attractions your Identify

”” E mafai ona faaaogaina fagu uga e tuu ai vai inu i le pusa aisa. A le mafai ona

nunumi faalaiti lea ae tatanu mamao ma matafaga. family. your for income extra little

”” E mafai ona tatanu pepa pe susunuina foi. a providing of benefit added the have also activities Some you. with longer stay

”” E tatau ona la'uina i loli lapisi ni lapisi e le mafai ona pala pe tatanu foi ae aua to guests your encourage they because principally business, your to importance

le tanuina latalata i le matafaga. great of are fales beach your nearby available activities and Sites Attractions

”” Ia iai ni kalone lapisi e faatutu solo e tuu iai lapisi aemaise i tafatafa o fale ACTIVITIES AND SITES ATTRACTION

nonofo ma luga ole matafaga. Ia faigofie ona si’iina i luga o le loli lau lapisi. manner attractive

Serve food in an an in food Serve clean and tidy. and clean

Kalone lapisi kitchen the keeping for responsible is family your in

preparation with your own. You should also make sure someone someone sure make also should You own. your with

Ensure hygiene in food food in hygiene Ensure

should be asked to label their food so it is not confused confused not is it so food their label to asked be should

common refrigerator and cooking facilities. Guests Guests facilities. cooking and refrigerator common

carefully

food. In this case visitors need to have access to a a to access have to need visitors case this In food.

Plan your menu menu your Plan

Some beach fales allow guests to prepare their own own their prepare to guests allow fales beach Some

Self-served beach fales beach Self-served

± KEY POINTS KEY ±

la puipuia mai le faaleagaina o le gataifale prepared. is food the how see and recipes

A mama ou matafaga o le a faapea foi ona ola lelei a’au ma malu puipuia ai ou local try to them encourage and garden food your guests show to like also might

fale apitaga mai galu. O le a faapea foi ona faateleina i’a e maua ma maua ni You table. the on them put you when are dishes different the what guests your nofoaga lelei e maulu ai au malo e matamata i amu ma isi meaola o le aliti tai: to explain to sure Be experience. cultural the of part be can food that Remember ”” Ia lelei le nofoaga o alu iai otaota o fale’ese.

”” Ia taumafai ia uunaia uma tagata o le tou nuu ina ia faaleleia fale’ese. needed. is much how out find will you time in right, quantities get to first

”” Ia iloa e tagata o le tou nuu faiga e faatamaia ai ituaiga lapisi. at difficult be may it Although like. they what take can guests table the of middle

”” A’oa’o lou aiga i le faiga o lapisi. the in dishes different the arrange you If waste. much too avoid also can you ”” Ia faasaina faaaogaina o auala sese e maua ai i’a e iai fana i’a poo isi way this and plate, large a given being of instead served self prefer people Many

vailaau oona. ”” la aua le faaaogaina amu mo le faiga o fale. 8pm. and 6 between

”” Fautua i au malo e aua le aveesea atigi figota, amuamu ma nisi meaola supper and 2pm and 12 between lunch 10am, and 7 between breakfast eat to like mai le a’au. will guests Most needs. their to cater to try and eat to prefer they time what them

”” E le lelei le faatauina atu o ni atigi figota i au malo aua e faateleina ai le ask guests few a have only you If served. are meals time what know guests Let

aveesea o ia mea mai le gataifale. serving Food

Manual

BEACH FALE BEACH 21 TAIALA MO ATINA’E APITAGA 22 TU MATAFAGA

E vave ona ‘aia matafaga i galu aemaise i taimi o matagi malolosi pe a leai se

auala e puipuia ai. Ona e taua le matafaga i lau pisinisi ose popolega lea e tatau

house and other sites of interest and explain how the village is organised. is village the how explain and interest of sites other and house ona e nofo uta iai.

who can speak English. A guide could show them the church and the meeting meeting the and church the them show could guide A English. speak can who

Guests may be interested to have a guided tour around your village with someone someone with village your around tour guided a have to interested be may Guests E tele ni auala e puipuia ai matafaga mai galu: Walking tours Walking • Ia aua le veleina fuesina poo nisi laau o tutupu i le matafaga ona e maopo

lelei ai le oneone i o latou a’a.

clean water after each use to extend its life-usage. its extend to use each after water clean • la totoina foi nisi laau e pei o le talie, leva, pulu, fetau ma niu ina ia taofiofi ai

out snorkeling equipments for a small price but remember to rinse this properly in in properly this rinse to remember but price small a for equipments snorkeling out le solo o le oneone.

and give them information about the currents and tides. You may also like to hire hire to like also may You tides. and currents the about information them give and • E taugata tele le faia oni taligalu sima ma e ono faaleagaina ai le matagofie

If your guests would like to snorkel or surf either show them the best places to go go to places best the them show either surf or snorkel to like would guests your If o le matafaga. Ae ia saili pea se fautuaga i le alaga tatau ona fai ose taligalu Snorkelling or surfing or Snorkelling aua a le lelei ona fai e atili ai le aia e galu o le matafaga ma ono afaina ai le

fanua o lou tuaoi.

for guests. for

for more detailed information and always cancel trips if conditions may be unsafe unsafe be may conditions if trips cancel always and information detailed more for O LE MALU PUIPUIA O AU MALO

or the wind is strong. Always tune in to radio AM/ FM for daily weather bulletins bulletins weather daily for FM AM/ radio to in tune Always strong. is wind the or E tatau ia te oe ona e vaai i le malu puipuia o au malo aua a iai se isi e afaina ona

guests out in a boat or canoe and don't risk going out if there is a storm coming coming storm a is there if out going risk don't and canoe or boat a in out guests ose faalavelave poo se gaoiga o ni ana mea totino o le a fai lena ma maka leaga

and that the guests can swim. If possible, always provide life jackets when taking taking when jackets life provide always possible, If swim. can guests the that and o lau pisinisi. O le a faaleagaina uma ai foi ma le malologa a lē ua aafia.

small fee during an afternoon lesson. Remember to check that the boat is safe safe is boat the that check to Remember lesson. afternoon an during fee small

canoe or use a harpoon to fish with. You can show them how to do this for a a for this do to how them show can You with. fish to harpoon a use or canoe O gaoiga

Overseas guests are often keen to learn how to throw a net, paddle an outrigger outrigger an paddle net, a throw to how learn to keen often are guests Overseas E tele ni gaoiga ua lipotia mai fale apitaga tu matafaga. O le tele o ni tagata mai Fishing trips Fishing fafo ua umi se taimi o taamilo i le lalolagi ma o le a faapopoleina pe afai e gaoia

se ato o iai uma ni ana mea totino. O le toatele o nei tagata o se taimi muamua

possible activities. possible lea ua nonofo ai i ni fale taalaelae e leai ni loka ma e oo ia i latou le popole ona e

the different possibilities. Here are some ideas about about ideas some are Here possibilities. different the

not.

paying for an activity or or activity an for paying le mautinoa lo latou saogalemu. E tatau ona malu mea e teu ai a latou tupe, o tusi What is important is that your guests are informed about about informed are guests your that is important is What

not sure if they should be be should they if sure not folau ma nisi a latou mea taua pe a o e 'au'au i le sami pe tafafao ise isi nofoaga.

will prefer to have a quiet relaxing time on the beach. beach. the on time relaxing quiet a have to prefer will

uncomfortable if they are are they if uncomfortable

holiday visiting all the attractions of the area and others others and area the of attractions the all visiting holiday

guests will often feel feel often will guests E ono le toe oo atu ni malo i ou fale apitaga pe a iai ni gaoiga ma o le mea lena e

All guests are different; some will like to have an active active an have to like will some different; are guests All

Overseas Overseas tatau ai ia te oe ona malu puipuia au malo mai ia tulaga. O nisi fesoasoani nei e Arranging activities Arranging puipuia ai oe mai ia tulaga le manuia: • Ia lapata’i au malo i le teuina malu o ni mea taua o ia latou ato ma aua

Tour Guiding Training Manual. Training Guiding Tour le faatalalē i le teuina pe soona fa’ata’atitia solo a latou meatotino aoga If you would like to learn more about how to guide tourists ask STA about their their about STA ask tourists guide to how about more learn to like would you If i le matafaga.

Ia iai se mea e mafai ona loka ai nei mea. to help visitors find places of interest. of places find visitors help to • • Ia aua nei uia fua e nisi tagata autafa o fale.

been clear and they have understood. Try to draw or obtain a small map map small a obtain or draw to Try understood. have they and clear been • Ia tuu ‘ese’eseina malo e nonofo mo taimi uumi ma malo asiasi atu mo ™

When giving guests directions always check carefully that you have have you that carefully check always directions guests giving When ™ tafaoga pupuu.

the airport if required. if airport the • Ia fa’afaigaluegaina na o ni tagata e te faatuatuaina ma e iloa. ™ Organise and take your own day tours and provide transfers to Apia or or Apia to transfers provide and tours day own your take and Organise

™ • Ia iai se moli e mumu i po po’o se leoleo po. guests at a small cost. small a at guests

™ Make a list of possible day tours and prepare a picnic lunch for your your for lunch picnic a prepare and tours day possible of list a Make

™ O le afi

Faamanatu i au malo e mu gofie faleSamoa ina ia iloa faaeteete i le ulaula ma fale and return again for the night. the for again return and fale le fa’aaogaina o mea tuli namu. A fa’aaoga moli karasini ia o latou iloa fai. Aua

Guests who arrive in their own car may like to make a day trip from your beach beach your from trip day a make to like may car own their in arrive who Guests le fa’aaogaina moli ga’o i totonu o fale Samoa ona e aafia gofie ise mu. Ia vaai

how to get to each one, you could also offer to take your guests to visit them. them. visit to guests your take to offer also could you one, each to get to how lelei foi le uaeaina o moli eletise. A tupu se mu faaaoga suavai ma le oneone e

With your family make a list of all the attractions in your area with directions of of directions with area your in attractions the all of list a make family your With tape vave ai.

Manual

22 BEACH FALE BEACH TAIALA MO ATINA’E APITAGA 23 TU MATAFAGA

O isi faasoesa taxi rates, etc. rates, taxi O nisi o faafitauli e ono fetaiai ma oe e aofia ai le: rates, and timetables bus services, church curfews, currents, sea about ÐÐ o ese o malo ae le totogia pili,

ÐÐ faaleagaina o ou fale ma le lotoa, information any and tide low and high times, meal members, family

ÐÐ o le onana ma fai amio le pulea. responsible your of names the up write to board the use also could You fale where you could have a list of the different activities and their prices. prices. their and activities different the of list a have could you where fale

Ð You could have a white/black board located in the common area or main main or area common the in located board white/black a have could You

Afai ete popole ise aumalaga e mafai lava ona e Ð

le taliaina ma faasa ona ulufale. Ia aoina tupe o le room. common also be your reception area or part of your your of part or area reception your be also

ulufale i le taimi e taunuu ai pe totogi se vaega. A accurate. magazines, books, and maps. This could could This maps. and books, magazines,

to make sure it is is it sure make to

fai ni amio e ono lepeti ai le tulaga filemu o ou fale, newspapers, board, information brochures,

faatonu loa e o ese. regularly berevied should fale where you could have your telephone, telephone, your have could you where fale

provided by you you by provided

Ð It is an advantage to have an information information an have to advantage an is It Ð

information information

information about activities: about information

FAALAVELAVE FAAFUASE’I All

Taumafai e a’oa’o se isi o lou aiga i le Fesoasoani Muamua ina ia iloa fai ni provide can you ways several are There guests. your

manuaga e afua mai ini mu, o ni lavea ma ni mafo’efo’e. Ave i se foma’i pe afai e disappoint don’t you so provide can you what about honest Be activities. tourist

ogaoga ae ete le iloa se mea e fai iai. planning are you when important very is information accurate and clear Good, ”” Mo ni lavea, faamama ona oomi lea seia te’a le toto. Fufulu ise vailaau fai activities about guests Informing

manu’a ona ufiufi lea ise fusi poo se mea faapipi’i.

”” Mo ni mu, tuu i lalo ose paipa malulu. To’o se’ia mago ona ufiufi lea. to’onai. family

”” Mo le niniva i le la, ave iai ni vai malulu ma tapili ise ili. your attend and preparation umu the about learn or relax to prefer may many that

”” Mo ni totolia, tuu iai se aisa e afifi ise fasi solo mama though Remember protocols. and codes dress services,

and you can provide them with information about church church about information with them provide can you and

O au malolosi ole sami Sunday a on you with staying guests have often will You E tele ogasami o Samoa e iai ni au malolosi e ono lamatia ai le saogalemu o i activities Sunday

latou e le masani ona ‘au’au ai. Ina ia f aaititia le ono af aina o se malo i nei tulaga

ia manatua mea nei: guitar.

”” Faasino i malo ogasami e le tatau ona o iai. Ia faatu ai se laupapa e lapata’i the playing families your of one have simply may you

ai. nights other On dancing. and singing in participation their

”” Ia iai foi ni fa’ailo e pei oni fu’a e iloa gofie ai e tagata oga sami e le tatau encourage and fale beach your at night fiafia a organise

ona oo iai. to like may you staying guests enough have you When ”” Ia iai se isi e fai ma vaaia tagata a o tae’ele ile sami. night Fiafia

”” Ia e iloa sauni mo se faalavelave e ono tupu mai pe a tafea se isi.

”” Ia iloa lelei e se isi o lou aiga le fa’aaoga ina o Fesoasoani Muamua. handicrafts. some buy even will they Maybe them. visit to guests your take could

O ni meaola oona ole sami you crafts these of any about knowledgeable is village or family your in someone

E iai nisi meaola e ono afaina ai tagata e pei o ‘alu’alu, amu, tuitui, valufau ma le If work. at career a see or cloth, tapa make leaves, palm of out made baskets

fai. O mea nei e fai pe a afaina se isi: and mats traditional weave to how learn to interested be may visitors Overseas Craft instruction Craft

* Alu’alu

A u se isi e se alualu ona asu lea ose sua sami mama ile manu’a. Auau ese uses. their and plants medicinal of importance the on them

mai le manu’a ‘ave ole ‘alu’alu. Fa’aaoga se solo poo se ie lavalava e ave ese brief to and food local cook and prepare to how guests showing by tour the end to

ai ‘ave. A uma ese nei ‘ave, lulu iai se pauta poo se falaoa mata ona salusalu like might You tubes. lava or caves like features natural special any them show or

ese lea ile lau ose naifi. Toe faamama i le sami ona tuu lea isi ose sipili poo se forest the to up go also could You uses. their and plants different the identify and

vailaau manu’a. Palu sina fefete falaoa mata ise vai e nini ai le manu’a. plantation the around them take could guide A before. seen not have they plants

Guests may be keen to be shown around a plantation as there will be many new new many be will there as plantation a around shown be to keen be may Guests

* Amu tours Plantation

Faamama le manua ile fufuluina lea ise sipili ona nini lea ise vai po’u. Ia ufiufi Manual

23 le manu’a ise fusi po se mea faapipi’i. FALE BEACH TAIALA MO ATINA’E APITAGA 24 TU MATAFAGA

* Tuitui Fufulu ile suasami ona auau ese lea o fuluiga. A uma ese loa ona soka lea i

sina vai vevela e pei ona faasino atu i lalo.

to prevent possible accidents. accidents. possible prevent to * Valufau

COCONUTS” can also be installed at certain points points certain at installed be also can COCONUTS” A e mautinoa o se valufau ua afaina ai le tagata, e ono faamanavaina. Ia Safety signs such as “BEWARE OF FALLING FALLING OF “BEWARE as such signs Safety faamaualuga le manu’a ona nonoa mau lea ose fusi i luga atu ole manu’a ina

ia taofi ai le alu ole toto. Ia manatua le taimi na nonoa ai le manu’a. A atoa le

trees close to the fales before someone gets hurt. gets someone before fales the to close trees ta’i 10-20 minute ma faamamulu le nonoa mo le 30 sekone. Ia faaauau lea

pigs on the beach and remove brown coconuts from the coconut coconut the from coconuts brown remove and beach the on pigs faiga mo le 2 itula. A uma ona faaaoga lea ole vai vevela e pei ona faamatala

You should also try to ensure there are no stray dogs, chickens or or chickens dogs, stray no are there ensure to try also should You atu i lalo. E tatau ona vaai se fomai. E ono tuga nei manu’a ma e taua le vave

are near the water, this way you will avoid disturbing your guests. guests. your disturbing avoid will you way this water, the near are faia o ni togafitiga. Wait until after breakfast to do your beach clean up if your fales fales your if up clean beach your do to breakfast after until Wait

* Fai, Alamea ma le Nofu

are regularly emptied. regularly are Faamaualuga le manu’a ona fufulu lea ile suasami. A mama ona tuu lea ile vai

easier by installing bins all along the beach, but make sure they they sure make but beach, the along all bins installing by easier vevela e pei ona faamatala atu i lalo.

high tide try to remove litter brought in by the sea. Make your job job your Make sea. the by in brought litter remove to try tide high

again during the day to remove any litter left by day visitors, and after after and visitors, day by left litter any remove to day the during again

beach beach O le ona i meaai

Make a sign asking people not to litter and look out for offenders. Check the the Check offenders. for out look and litter to not people asking sign a Make A ona se isi ona o meaai ia lava ni suavai e inu ina, ina ia le maua ile mago ole

Clear and rake the beach every morning to remove any litter, glass or seaweed. seaweed. or glass litter, any remove to morning every beach the rake and Clear tino. Afai e manava tata ma faasuati ona faainu lea ise vai ua tuuina iai le suka

Cleaning the beach the Cleaning ma le masima. Ia vaai loa se foma’i.

some ideas for maintaining and improving your beach environment. beach your improving and maintaining for ideas some O isi faasoesa

one wants to stay next to a dirty beach, so it is up to you to look after it. Here are are Here it. after look to you to up is it so beach, dirty a to next stay to wants one E aofia ai ta’ifau, o namu poo tagata e soli vale mai fua le nofoaga o iai malo.

its protection. Your beach environment is a valuable asset for your business. No No business. your for asset valuable a is environment beach Your protection. its E iai nisi faitioga ua oo mai ona o tagata o nuu e o atu e aisi tupe poo tapa’a.

Samoa has a very special natural environment and it is important to take pride in in pride take to important is it and environment natural special very a has Samoa Ua iai foi nisi tulaga ua tau faamata’u ai i tamaitai. Ina ia puipuia mai ia tulaga ia LOOKING AFTER YOUR BEACH YOUR AFTER LOOKING manatua mea nei: ”” A iai se fale e le o nofoia ona moe ai lea o seisi o lou aiga ina ia mafai

ona fesoasoani i malo pe a manaomia. Inform your guests your Inform ”” E tatau ona talanoaina sea faafitauli ise fono a le tou nuu ina ia maua ai

foi se puipuiga mai pulega a nuu.

length of their stay with you. with stay their of length

Plan your activities your Plan ”” Faafeso’otai le Pulega o le Ofisa o Tagata Tafafao Maimoa pe a iai ni

to it when they first arrive so that they can plan the the plan can they that so arrive first they when it to faafitauli e manaomia ai le fesoasoani a le Ofisa.

Identify your attractions your Identify

with information, make sure you draw their attention attention their draw you sure make information, with ”” Ta’u i au malo ia vave logo oe poo se isi o lou aiga pe a iai se mea ua

Whichever way you choose to provide your guests guests your provide to choose you way Whichever faaletonu ± KEY POINTS KEY ±

E fai ma faasoesa tele le namu i nisi tagata ma o mea nei e faaitiitia ai lea tulaga: ™™ Ave ese uma ni mea o iai ni vai lepa.

especially for that particular activity. particular that for especially ™™ Ave i malo ni tuli namu ae lapatai iai i le faaaogaina i

You can then advertise these on your brochure and guests will come come will guests and brochure your on these advertise then can You totonu o fale.

like to try to specialise in one or two things like canoeing or snorkeling. snorkeling. or canoeing like things two or one in specialise to try to like ™™ Ia faaaogaina foi ni tuli namu i totonu o faleese ma le Ð It is not a good idea to try to provide too many activities. Instead you might might you Instead activities. many too provide to try to idea good a not is It

Ð fale ‘ai.

guests get to know your names. your know to get guests ™™ Lapatai e faaaoga vailaau i o latou tino e puipuia ai mai

could decorate your book with photos and drawings of your family so so family your of drawings and photos with book your decorate could namu ae maise pe afai o pesi le dengue fever.

the activities, the prices, length of time and who can organise them. You You them. organise can who and time of length prices, the activities, the ™™ Ia aua nei iai ni ta’ifau e ta’aloa ile lotoa aua e ono fefefe nisi malo i Ð You may like to make a special book for your guests where you list all all list you where guests your for book special a make to like may You

Ð taifau.

Manual

24 BEACH FALE BEACH

TAIALA MO ATINA’E APITAGA

25 with. deal

TU MATAFAGA

to make it easier to to easier it make to

Separate your rubbish rubbish your Separate lifted and emptied by one person. one by emptied and lifted

VAEGA LONA TOLU O LE FAATINOINA O LAU PISINISI be to big too not are these Ensure itself. beach the

shower area as well as near the beach fales and on on and fales beach the near as well as area shower

clean if you provide waste bins in the toilet and and toilet the in bins waste provide you if clean

 It will be much easier to keep your beach fale area area fale beach your keep to easier much be will It Â

buried in a pit far from the beach. the from far pit a in buried

as small as possible and taken to a collection site or or site collection a to taken and possible as small as

fridge. If this is not possible it should be compressed compressed be should it possible not is this If fridge.

 Plastic bottles can be used to store clean water in the the in water clean store to used be can bottles Plastic Â

lagoon.

toilet can successfully protect your marine life or or life marine your protect successfully can toilet

 Human waste is biodegradable and a composting composting a and biodegradable is waste Human Â

the beach area. beach the

 Paper can be composted when buried away from from away buried when composted be can Paper Â

animals.

not to leave bones on the beach as this will attract attract will this as beach the on bones leave to not

you have day visitors making a BBQ and ask them them ask and BBQ a making visitors day have you

 Be sure to provide a special bin for waste food when when food waste for bin special a provide to sure Be Â

 Cooked food can be given to your animals. your to given be can food Cooked Â

cooked foods in this compost as it will attract rats). attract will it as compost this in foods cooked

to your pigs and chickens (be careful not to put put to not careful (be chickens and pigs your to

the garden and used for compost or be fed directly directly fed be or compost for used and garden the

 Raw vegetable matter can either be disposed off in in off disposed be either can matter vegetable Raw Â

O le vaega lona tolu ole a avatu ai se fesoasoani i auala e faatino ai lau pisinisi

ma le faiga o fuafuaga faapisinisi aemaise o tulaga tau tupe.

your guests to take their non-biodegradable rubbish home with them. with home rubbish non-biodegradable their take to guests your

O fuafuaga faapisinisi encourage to try and rubbish of types these of each for bins separate yourself

E tele nisi fale apitaga tu matafaga ua le o toe faia Make biodegradable. and non-biodegradable of dispose to have will you rubbish

ma ua ma’imau ai tupe ona o le leai ose fuafuaga solid of types main two are There disposal. and collection waste for responsible faapisinisi na faia. Afai ua e mana’o e faatu sau is family your in who out work and wastes your for system good a organise to Try

pisinisi fai fale apitaga tu matafaga, e tatau ona

fuafua lelei uma au tupe e alu ai, o taimi e alu ile wastes. your all with careful are

faiga o fale, o tupe e ono maua mai, ma auala you that important is it so around, lying rubbish see or beach smelly a at swim to

eseese e faatosina mai ai tagata tafafao e nonofo wants one No business. your destroy quickly will management waste Inadequate

i ou fale apitaga. management Waste

O nei faamatalaga ole a fesoasoani ia te oe pe a Fisheries) and Forestry Agriculture, of Ministry from advice and help

” Try to grow a wide variety of tropical fruits for your guests. guests. your for fruits tropical of variety wide a grow to Try ”

saunia sau talosaga mo sou laisene faipisinisi poo le faia ose nonogatupe e fai ai get can (You

” A hedge can be a more attractive form of security than a fence or a wall. a or fence a than security of form attractive more a be can hedge A lau pisinisi. E fesoasoani foi e fausia ai ni au faiga faavae ile faiga o tau ma totogi ”

o au auaunaga. O vaega taua o sea fuafuaga e aofia ai: cool. and attractive fales beach your make ” Flowers and other shrubs which will grow in the beach area can also help help also can area beach the in grow will which shrubs other and Flowers

• faamatalaga ile pisinisi o loo e faia, ”

• malosiaga o lau pisinisi ma itu e vaivai ai, road. the beside or fales

• avanoa ma ni luitau e ono aaf ia ai lau pisinisi, between are they that so trees of location the about Think beach. the of ” Talie trees are good for providing shade and also enhance the appearance appearance the enhance also and shade providing for good are trees Talie

• o se vaaiga ile lumanai mo lau pisinisi ma auala e maua ai sini, ”

• se faamatalaga i tagata o galulue mo le pisinisi, privacy. and shade

• o lau fuafuaga faaletupe. both provide to area beach the in possible as trees many as have to good is It

Afai ua amata le pisinisi, e tatau ona fai sau fuafuaga ile amataga ole tausaga poo Garden a Making

a tupe e manaomia e faaleleia ai nisi tulaga e le o lelei. O iina e te iloa ai poo le a Manual

BEACH FALE BEACH 25

TAIALA MO ATINA’E APITAGA

26

TU MATAFAGA approval as well as a permit is needed for this undertaking. this for needed is permit a as well as approval

and Environment before starting to build a seawall or any other type of sea protection for for protection sea of type other any or seawall a build to starting before Environment and Environment. You should always consult an expert from the Ministry of Natural Resources Resources Natural of Ministry the from expert an consult always should You Environment. le aofaiga o malo e tatau ona nonofo i ou fale ina ia fetaui ai tupe faaalu ma tupe

You can find and get advice on tree varieties from the Ministry of Natural Resources & Natural of Ministry the from varieties tree on advice get and find can You maua. O iina foi ole a mafai ai ona fai au fuafuaga mo le faatauliaina o lau pisinisi.

of your beach fales. Even if you think sea protection is necessary, you you necessary, is protection sea think you if Even fales. beach your of E mafai ona fesoasoani atu le Ofisa Faufautua mo Pisinisi laiti ia te oe ile faia o

undertaking and it might spoil the beach view and natural atmosphere atmosphere natural and view beach the spoil might it and undertaking sea fuafuaga faataatia.

Seawalls and other types of construction can be an expensive and difficult difficult and expensive an be can construction of types other and Seawalls ♦ ♦

palms. O pisinisi ma le aganuu

Suggested species include leva, talie, pulu, fetau, fau, ifilele and coconut coconut and ifilele fau, fetau, pulu, talie, leva, include species Suggested E ono iai se fete’ena’iga ile va o lau pisinisi ma le aganuu faasamoa. E ono iai se

♦ Tree planting can be a very effective way of holding the sand together. together. sand the holding of way effective very a be can planting Tree

♦ tulei mai ou aiga e avatu sou sao tele i ni faalavelave faaleaiga. Afai e te manao

reserves. When removed the sand will be vulnerable to rapid erosion. rapid to vulnerable be will sand the removed When reserves. e ola lau pisinisi e tatau lava ona tuu eseese tupe ole pisinisi ma tupe a lou aiga.

sand together. Protect fue sina (ipomea) as it helps to stablise dry sand sand dry stablise to helps it as (ipomea) sina fue Protect together. sand A le mafai ona faia lea tulaga, ole a le sologa lelei lau pisinisi.

♦ Protect existing vegetation as plant roots are very good at keeping keeping at good very are roots plant as vegetation existing Protect ♦

O se auala lelei e fai ai lea tulaga ole fai oni au tusi tupe se lua mo oe lava ia ma

the sea: the

le tasi mo lau pisinisi.

considerable concern. There are several ways of protecting your beach against against beach your protecting of ways several are There concern. considerable

and storm surges. As your beach is such a vital part of your product this is of of is this product your of part vital a such is beach your As surges. storm and Afai ua amata le pisinisi, e tatau ona fai sau fuafuaga ile amataga ole tausaga poo

Your beach may often be subject to erosion especially during very high tides tides high very during especially erosion to subject be often may beach Your a tupe e manaomia e faaleleia ai nisi tulaga e le o lelei. O iina e te iloa ai poo le a Beach protection Beach le aofaiga o malo e tatau ona nonofo i ou fale ina ia fetaui ai tupe faaalu ma tupe

maua. O iina foi ole a mafai ai ona fai au fuafuaga mo le faatauliaina o lau pisinisi.

visitors as this encourages the over-harvesting of marine life species. life marine of over-harvesting the encourages this as visitors

² It is not a good idea for you or other villagers to sell sea shells to your your to shells sea sell to villagers other or you for idea good a not is It ² E mafai ona fesoasoani atu le Ofisa Faufautua mo Pisinisi laiti ia te oe ile faia o

littering or collecting corals or shells. or corals collecting or littering sea fuafuaga faataatia.

² Use notice boards to ask people to protect the environment by not not by environment the protect to people ask to boards notice Use ²

placing a notice in a common area. common a in notice a placing O pisinisi ma le aganuu

and other animals or plants from the reef or beach. You can do this by by this do can You beach. or reef the from plants or animals other and E ono iai se fete’ena’iga ile va o lau pisinisi ma le

² Advise tourists and villagers not to remove shells, coral, sea cucumber cucumber sea coral, shells, remove to not villagers and tourists Advise ² aganuu faasamoa. E ono iai se tulei mai ou aiga e coral for any new building. new any for coral avatu sou sao tele i ni faalavelave faaleaiga. Afai e te

manao e ola lau pisinisi e tatau lava ona tuu eseese ² Use rocks from the land rather than crushed crushed than rather land the from rocks Use

² tupe ole pisinisi ma tupe a lou aiga. A le mafai ona dynamiting or using poisons. using or dynamiting

vegetation

n dsrcie ihn mtos uh as such methods fishing destructive and faia lea tulaga, ole a le sologa lelei lau pisinisi.

Plant trees and and trees Plant

² Encourage your village to rule against littering littering against rule to village your Encourage

² O se auala lelei e fai ai lea tulaga ole fai oni au tusi tupe se lua mo oe lava ia ma

disposal.

reef le tasi mo lau pisinisi. ² Teach your children about careful rubbish rubbish careful about children your Teach ²

Look after your coral coral your after Look

in the sea. the in O AU LAVA TEUGATUPE TEUGATUPE A LE PISINISI

disposal system disposal

² Encourage your village not to dump any rubbish rubbish any dump to not village your Encourage

² la fai ai nonogatupe e fuafua ile mea Aua le faaaogaina tupe o lau pisinisi

Plan your waste waste your Plan

encourage others in your village to do the same. the do to village your in others encourage e mafai ona e totogia. aua e uma ane ua le lava se vaega

of septic tanks and maintenance of toilets and and toilets of maintenance and tanks septic of

± KEY POINTS KEY ± tupe e faatino ai lau pisinisi.

and Environment, PUMA Division on the design design the on Division PUMA Environment, and

² Seek advice from Ministry of Natural Resources Resources Natural of Ministry from advice Seek ² Afai o ou fale apitaga ose pisinisi faitele ole a atili ai ona faigata ona tuueseese

tupe ole pisinisi ma tupe a i latou e ona fale apitaga. la mautu uma faamaumauga

snorkelling and swimming. Here are some ways you can help protect your reef. your protect help can you ways some are Here swimming. and snorkelling ma ia iloa lelei itute a tagata o loo aaf ia ile faiga ole pisinisi.

provide a nursery for small fish, and is an important attraction for guests who like like who guests for attraction important an is and fish, small for nursery a provide

coral reef. A healthy coral reef will help protect your beach fales from storms, storms, from fales beach your protect help will reef coral healthy A reef. coral Tupe o le pisinisi

The health of your beach environment is closely connected to the health of the the of health the to connected closely is environment beach your of health The A maua sau tupe mama e tatau lava ona fai muamua totogi o oe ma lau Protect against marine pollution marine against Protect aufaigaluega a o lei teuina se isi vaega ile faletupe aua le pisinisi. Afai e foa'i ni

tupe i nisi ole tou aiga, faaaoga iai tupe mai lou totogi ae le o tupe ua faaagaga

Manual mo le pisinisi. 26 BEACH FALE BEACH TAIALA MO ATINA’E APITAGA 27 TU MATAFAGA

TULAGA TAU LAFOGA

E lua ituaiga lafoga o iai nei e tatau ona e malamalama iai:

1. o lafoga i luga o totogi ma possible. as quickly as out fire the put to try to sand and water

2. lafoga i luga o oloa ma auaunaga. of buckets use and area safe a to guests your evacuate out breaks does fire a If

LAFOGA I LUGA O TOTOGI LAFOGA I LUGA O OLOA maintained. and installed properly is wiring electrical all that

E le totogi lafoga uma pisinisi i totogi o MA AUAUNAGA. sure be Also hazard. fire big a pose these as fales beach in candles of use the

tagata ae e tatau ona iai se laisene ma Afai e silia au tupe mama ile allow not Do used. safely be can these how them show guests your for facilities

resitara mo le lafoga ole VAGST ae maise o SAT$52,000 ile tausaga ua BBQ or lamps kerosene provide you If coils. mosquito using or smoking when

lafoga i luga o totogi. E tatau ona faatutumu tatau loa ona e resitara mo careful very be should they and fire to prone are fales that guests your Remind uma ia pepa I tausaga taitasi ina ia iloa ai lenei lafoga ma faaopoopo lea Fire

tupe alu ma tupe maua a le pisinisi. Ole a i tau o au auaunaga

patrolling the area when you have guests staying. guests have you when area the patrolling

vaavaai le Ofisa o Lafoga ile aofaiga ose

■ Buy a security light and give one of your family or village the job of of job the village or family your of one give and light security a Buy

tupe maua a le pisinisi. Ole taimi nei o loo ■

fuafuaina le lafoga i luga o tupe mama pe fales. beach your at work to trust really

■

If possible only employ people from your family or village who you can can you who village or family your from people employ only possible If

afai e silia ile SAT$12,000 ile tausaga.Afai e ■

lei faia ia tulaga o lona uiga ua solitulafono visitors.

beach fales. beach

■ Try to separate day visitors from overnight overnight from visitors day separate to Try lau pisinisi. ■

or community-run or

wire fences can spoil the look of your site). your of look the spoil can fences wire

whether you have private; have you whether

restricting access to your beach fales (note that that (note fales beach your to access restricting

Ina ia e iloa fuafua au lafoga e totogi, e tatau ona mautu uma faamaumauga o tupe happening from it prevent

■

of way some or hedge a establish to Try ■

alu ma tupe maua ma soo se fefa’ataua’iga na faia. E aofia ai i nei faamaumauga: to effort every make

operators, so you must you so operators,

♦♦ lisiti, pili, valuables.

those of other beach fale beach other of those

♦♦ faamatalaga o au teuga tupe ile faletupe, ma and bags their leave can guests where fales your business as well as well as business your

♦ faamaumauga o siaki ua sainia. beach your of base the in box safety a construct

♦ destroy to potential

■ Provide either a locked room in your house or or house your in room locked a either Provide ■

Theft has the has Theft

E tatau foi ona e iloa poo fea fefaatauaiga na faia mo le pisinisi, a’o a na faia mo beach. the

oe lava. la tofu le fale ma le mita e fua ai le eletise. Afai e leai sou tomai ile faia on unattended them leave never and sight of out valuables their keep to

■

Inform your guests about security risks when they arrive and advise them them advise and arrive they when risks security about guests your Inform

o tusi o lau pisinisi ona su’e lea o se isi e mafai ona saunia au tala faaletupe. E ■

te maua foi mai lena tagata se fautuaga ile faia lelei o lau pisinisi. E te iloa nisi safe: them keep to steps following the of some taking

faamatalaga i mataupu tau lafoga mai le Ofisa o Lafoga poo le Ofisa Faufautua by guests your Assist anxieties. security serious with them present may fale open

mo le Atia’e o Pisinisi Laiti. an of idea the so lock, can they doors with houses guest or hotels in staying to

they need to keep safe whilst they swim, sleep or go on tours. They will be used used be will They tours. on go or sleep swim, they whilst safe keep to need they

Inisiua which things other and them with tickets and cards credit money, passports, their

E tatau ona totogi se inisiua o lau pisinisi ina ia puipuia ai mai ni faalavelave e have may guests overseas Some measures. security to consideration serious

aafia ai lau pisinisi poo oe. Aumai se fautuaga mai kamupani inisiua ao lei totogia. give to need you so fales beach from theft of cases many been have There Theft

Faiga faavae e fai ai tau poo totogi.

O le faiga o tau ose itu taua tele lea ile faatinoina o lau pisinisi ma ose vaega foi below: briefly discussed is these

lea o le faiga o sau Fuafuaga Faapisinisi. A mautinoa loa le tau atoa na faaalu of Each annoy-ances. other and cyclones tropical and fire theft, as such threats

i lau pisinisi ona mafai loa lea ona fuafua pe o le a le tau e faatau atu ai au of manner all from secure site your keep to best your try to interests your in is It auaunaga. E pule lava oe i le tau e faaaoga ai ou fale apitaga ae e iai ni itu taua SECURITY SITE

e faavae ai le fuafuaina o au tau;

”” O le tau na faatino ai au auaunaga? property. neighbours’ your affect also could and

”” O tau o fa’aaoga e isi fale apitaga ma ia iai se alafua e faatusa ai au erosion beach greater to lead may it advice expert without done when

♦ should not attempt to mine the sand or create a seawall on your own as as own your on seawall a create or sand the mine to attempt not should auaunaga ma isi fale apitaga? ♦

”” O ai ituaiga malo o loo fia nonofo i ou fale? Manual

27 ”” O le a se toatele o ni malo e asia ou fale? FALE BEACH TAIALA MO ATINA’E APITAGA

28

TU MATAFAGA

water cool. Pat dry and apply a clean dressing to the area. the to dressing clean a apply and dry Pat cool. water

ˆ For burns, immerse the injured area in cold water and soak, keeping the the keeping soak, and water cold in area injured the immerse burns, For

ˆ O se faataitaiga, afai o e tau manatu poo le

and dry until it is fully healed. fully is it until dry and clean area injured

the guests to keep the the keep to guests the a se tau e faatau atu ai se aiga o le taeao e LISI O TAU O AUAUNAGA

antiseptic solution and then apply a clean bandage or plaster. Instruct Instruct plaster. or bandage clean a apply then and solution antiseptic tatau ona e mafaufau pe ole a le:

pressure with a clean cloth until the bleeding stops. Clean the wound with with wound the Clean stops. bleeding the until cloth clean a with pressure ♦ Tau atoa o le saunia o taumafa? MO MALO E MOMOE

♦ Tagata e toatasi $X

ˆ For small cuts cuts small For ˆ any particles from the wound and then apply apply then and wound the from particles any remove ♦♦ O le a le tau e faaaoga e isi fale apitaga? Tala

♦♦ E te manaomia le toatele o tagata e aai Aiga ole afiafi $X

unsure of what to do, always seek medical advice promptly. advice medical seek always do, to what of unsure ise tau maulalo pe ole toaitiiti ise tau Tala

might suffer. Here are a few tips for treating small injuries but remember if you are are you if remember but injuries small treating for tips few a are Here suffer. might maualuga?

you have BBQ facilities. Be prepared to deal with any minor injuries your guests guests your injuries minor any with deal to prepared Be facilities. BBQ have you MO MALO ASIASI I LE ASO

Minor cuts and burns are a common occurrence at beach fales, particularly if if particularly fales, beach at occurrence common a are burns and cuts Minor E taua le sa’o o nei tau i taimi uma aua o Tau ole tu ole taavale $X Minor cuts and burns and cuts Minor malo e masani ona nonofo i fale apitaga tu Tala

matafaga e le tetele naua ni tupe. E mafai Faaaogaina o se fale $X

Tala other annoyances other •

Be cyclone-prepared Be foi ona o i isi fale apitaga pe latou iloa ua Aiga ole aoauli $X

food poisoning, and poisoning, food

• maualuluga tele au tau. Ia tutusa le tau ma Tala fires

poisonous marine life, marine poisonous

• le lelei ole auaunaga. (O loo aofia ai ma le VAGST)

Be careful to avoid avoid to careful Be dangerous sea currents, sea dangerous •

minor cuts and burns, and cuts minor

• Ia faasino i malo pe a taunuu se lisi o tau seriously

main risks to your guests safety are from: are safety guests your to risks main

Take site security security site Take o le nonofo i ou fale apitaga tu matafaga

happy and safe whilst they are staying with you. The The you. with staying are they whilst safe and happy ina ia latou iloa ai e tumau ia tau ae le

It is in your interest to try your best to keep your guests guests your keep to best your try to interest your in is It

± KEY POINTS KEY ± fesuisuia’i. E tatau ona faaeseese tau mo GUEST SAFETY GUEST tagata e momoe ma tau mo e asiasi atu

mo se taimi pu’upu’u. O tau mo tagata

Always ensure they are escorted to higher grounds to ensure safety is prioritized. prioritized. is safety ensure to grounds higher to escorted are they ensure Always e momoe ia fuafua i le tau o le moega

to keep your guests updated of the weather forecasts when such event occurs. occurs. event such when forecasts weather the of updated guests your keep to ma taumafa mo le tagata e toatasi i le

routes upon arrival at the events of earthquakes and tsunamis. It is very important important very is It tsunamis. and earthquakes of events the at arrival upon routes po e tasi. O tau mo tagata e le momoe It is important to brief your guests of the evacuation plans in place and escape escape and place in plans evacuation the of guests your brief to important is It ia fuafua i tau mo le tutu o taavale ma se

Ole fuafua tutusa o tau ma le Earthquakes & Tsunamis & Earthquakes fale e fa’aaoga ma se taumafataga ole aoauli lelei o au auaunaga o lou iloa

pe a mana’omia. lea o loo faamalieina au malo i

cyclone has passed. has cyclone au auaunaga. A fai e tutusa au

family to the nearest concrete structure where they can get shelter until the the until shelter get can they where structure concrete nearest the to family Aua le faia au tau i tupe a isi atunuu aua e ono tau ma isi fale apitaga e tatau If there is no available transport at the time, you should escort your guests and and guests your escort should you time, the at transport available no is there If suia le malosi e faaliliu ai i tala Samoa ona tele foi ona tutusa le lelei o

ai lea o le fenumia’i ma ono iai ni faitioga. Ia auaunaga

is time. is faailoa foi poo aofia ai le lafoga i au tau pe leai. immediately of the risks involved and encourage them to go back to Apia if there there if Apia to back go to them encourage and involved risks the of immediately Ia sa’o le faiga o au tau aua ole tele o tagata e

If there is a cyclone warning while you have guests staying with you, inform them them inform you, with staying guests have you while warning cyclone a is there If nonofo i fale apitaga tu matafaga, e le o ni tagata ITU TAUA Tropical cyclones Tropical maumea ma ua uma ona fuafua lelei a latou tupe e fa’aalu. E sailiili fo’i poo fea le fale apitaga aupito Ia lelei faamaumauga o

tulaga tau tupe not passed its expiry date if you have a special cyclone box). cyclone special a have you if date expiry its passed not

weather maulalo le tau e nonofo ai. Soo se suiga e faia i au

happens (NB Check from time to time that the tinned food has has food tinned the that time to time from Check (NB happens

updates of the the of updates tau ia faamalamalama lelei i au malo. Afai ua iai se Faatumu pepa o au

blankets and tinned food as emergency rations in case this this case in rations emergency as food tinned and blankets

radio to get get to radio siitaga faamatala iai mafuaaga ua alaga tatau ai lea lafoga

candles, matches, batteries, lamps, paraffin, tarpaulins, tarpaulins, paraffin, lamps, batteries, matches, candles,

to have a small small a have to faiga. Afai ae iai ni suiga i tau, ia toe lolomi se lisi fou

Fuafua lelei le faiga o

very important important very

equipments for temporary shelters. For instance, a box of of box a instance, For shelters. temporary for equipments ma faapipi’i i se nofoaga e iloa e tagata uma ae le o

cyclones, it is is it cyclones, au tupe

designated locations for stock piling of medicines and and medicines of piling stock for locations designated le toe osiosi ese o tau tuai ae tuu iai tau fou.

In case of of case In

For recovery plans, it is important to establish depots at at depots establish to important is it plans, recovery For

Natural Disasters Natural

Manual

28 BEACH FALE BEACH TAIALA MO ATINA’E APITAGA

29

TU MATAFAGA illness or death. death. or illness

as the poison from the crown of thorns can sometimes cause serious serious cause sometimes can thorns of crown the from poison the as

MAKETIINA O LAU PISINISI immediately help medical get should they symptoms other any develop

O le sailia o maketi mo lau pisinisi o au taumafaiga ia e faailoa atu ai lau pisinisi they if or pain persons the relieve not does water hot the If tweezers. with

ina ia o mai ai tagata tafafao e nonofo i ou fale apitaga. Ao lei faailoa atu lau carefully removed be should these skin, the in left spines any are there

pisinisi ma ana auaunaga e tatau ona e toe foi i lau Fuafuaga Faapisinisi ma If burns. avoid to area the immerse you before water the of temperature

mafaufau i fesili nei: the test you sure Make scalding. without tolerate can person the as hot

♦♦ O ai tagata e faaaogaina ou fale apitaga? as water into area affected the put to is pain reduce to way best The

” Crown of thorns thorns of Crown ♦♦ O a o latou manaoga; e iai ni mea e le fiafia iai ae pe o le a ni tupe latou te ”

ono faaalu i ou fale apitaga? powder) the dissolve to water enough just (use soda baking

♦♦ O ai nisi o loo fai ni fale apitaga ae pe faapefea foi ona faataulia a latou and water from made solution a with venom the neutralise Finally urine.

pisinisi? or antiseptic alcohol, with then and water sea with again area the rinse

♦♦ O le a se tele ose vaega tupe e mafai ona ou faaaaluina mo le saili o au Then knife. a with gently scrape and talcum or flour as such powder dry a

maketi? apply tentacles remaining any remove To tentacle. the grasp to glove or

further injection of the victim or yourself use a towel, lava lava, thick leaf leaf thick lava, lava towel, a use yourself or victim the of injection further

O nisi nei o auala e faalauiloa atu ai ou fale apitaga... avoid To gently. and carefully tentacles the remove Next parts. injured

If someone is stung by a jellyfish, first pour clean sea water over the the over water sea clean pour first jellyfish, a by stung is someone If

Jellyfish (Alu Alu) (Alu Jellyfish ” Tala’i atu e isi tagata ” O le auala faigofie e faalauiloa atu ai ou faletalimalo ole faamalieina lea o au malo wounded.- are guests your if do to What

i taimi e nonofo ai ia te oe. A lelei ona fai, o le a faapena ona toe fo’i ma talai atu

ia latou uo ou fale apitaga. pain. severe cause can creatures sea these all from Stings guests.

thorns, starfish, stonefish, cone shells and sting rays which pose a threat to your your to threat a pose which rays sting and shells cone stonefish, starfish, thorns,

O se faasalalauga tusitusia of crown urchins, sea corals, jellyfish, as such creatures sea of number a also are

E tatau ona iai se faasalalauga ua lelei ona tusia ma teuteuina i tala ane ole auala, there but swimmers to danger sometimes are waves and currents are only Not

ma latalata i ou fale apitaga ina ia faigofie ona iloa e tagata feoa’i. A iai se tagata life marine Poisonous

tusi ata e te iloa, ave iai na te tusia ia manaia ma iloa gofie lau faasalalauga.

procedures.

Try to make sure one of your family is trained in first aid resuscitation resuscitation aid first in trained is family your of one sure make to Try  O lomiga faapitoa Â

E mafai foi ona saunia se lomiga e maua uma ai faamatalaga e uiga i ou fale needed. is rescue case in use

Have some swimming flippers on hand or at least a paopao ready for for ready paopao a least at or hand on flippers swimming some Have  apitaga ma e mafai ona e tuuina i le Pulega o le Ofisa o Tagata Maimoa e Â

faasalalau ai. Ia iai i totonu o nei lomiga: canoe. or motor a with boat nearest the

Make sure you know what to do in an emergency and where you can find find can you where and emergency an in do to what know you sure Make  Â

Keep a lookout when you know your guests are swimming or surfing. or swimming are guests your know you when lookout a Keep  ♦♦ lou igoa ma le numera o lau telefoni, Â

♦♦ se ata o ou fale, areas. these from distance safe

♦♦ faamatalaga pe faapefea ona oo atu i ou fale, a maintain to guests your tell and this mark to buoys or flags coloured

 If there is a dangerous area off your beach try to position brightly brightly position to try beach your off area dangerous a is there If ♦♦ ia manino tulaga uma o au auaunaga. Â

the beach or in the common area. common the in or beach the

Ia sao faamatalaga o loo faalauiloa ai ou fale apitaga atoa ai ma auaunaga o loo on position prominent a in placed signboard a using by swim not should

 Provide your guests with information about where they should and and should they where about information with guests your Provide mafai ona e ofo atu. O loo tuuina atu i le itulau o loo sosoo se faataitaiga o se Â

faasalalauga. happening: this of risk the reduce to do can you things several are

where guests who are unaware can get swept out to sea in a short time. There There time. short a in sea to out swept get can unaware are who guests where

Isi auala reef the in openings and curr¬ents dangerous have Samoa in areas beach Many O se tasi o auala lelei e faailoa atu ai au fale tali malo ole lolomia lea o ni mitiafu currents sea Dangerous

e iai le igoa o ou fale apitaga i tua, ole nuu e iai ma se ata ole matafaga. E mafai

ˆ For any type of bruising apply ice to the area with a cloth pad. cloth a with area the to ice apply bruising of type any For ona fa’aaogaina faatoniga ia mitiafu e lau aufaigaluega pe faatauina atu foi i au ˆ

malo pe a toe foi ina ia fai ma faamanatu ile taimi na nonofo ai ia te oe. fluids. of

ˆ For sunstroke and dehydration. Cool the patient down and give plenty plenty give and down patient the Cool dehydration. and sunstroke For ˆ

Manual

BEACH FALE BEACH 29 TAIALA MO ATINA’E APITAGA

30

TU MATAFAGA

logically understood with actions taken. taken. actions with understood logically

Formal complaints can be reported to STA to ensure both parties are satisfied and and satisfied are parties both ensure to STA to reported be can complaints Formal

Inform the guests where they can find help if needed. if help find can they where guests the Inform ™ ™

dogs.

by the Alii and Faipule and encourage village to reduce number of stray stray of number reduce to village encourage and Faipule and Alii the by

™ Bring the issue of security at the village council meeting to be discussed discussed be to meeting council village the at security of issue the Bring ™

come to the rescue if a problem develops. problem a if rescue the to come

™ If a fale is vacant have one of your family sleep there so they can quickly quickly can they so there sleep family your of one have vacant is fale a If ™

safeguard against such problems you are advised to do the following: the do to advised are you problems such against safeguard

the safety of your guests as well as harming the reputation of your business. To To business. your of reputation the harming as well as guests your of safety the

has involved sexual harassment. This is an alarming situation and compromises compromises and situation alarming an is This harassment. sexual involved has

odd times of the night to beg for cigarettes or ask for money. In some cases this this cases some In money. for ask or cigarettes for beg to night the of times odd

There have been cases where guests have complained about people arriving at at arriving people about complained have guests where cases been have There

and stray dogs. stray and

These might include, interference and harassment from outsiders, mosquitoes mosquitoes outsiders, from harassment and interference include, might These

Other annoyances Other

medical attention. medical

of sugar, salt and water and give the victim as much as possible and then seek seek then and possible as much as victim the give and water and salt sugar, of patient suffers severe diarrhea and vomiting make up a ‘re-hydration solution’ solution’ ‘re-hydration a up make vomiting and diarrhea severe suffers patient

If food poisoning does occur give the patient fluids to prevent dehydration. If the the If dehydration. prevent to fluids patient the give occur does poisoning food If O lomiga faapitoa o ni auala taugofie laia e faamautu ai maketi mo lau pisinisi. Food poisoning Food

A le o lena ona tuu lea o sau faasalalauga i le lomiga o le vaalele ole atunuu poo

possible. lou fesili i le Pulega o le Ofisa mo Tagata Maimoa i taimi e o mai ai tagata tusitala

be extremely serious and the victim should be transferred to hospital as soon as as soon as hospital to transferred be should victim the and serious extremely be mai fafo ina ia oo atu i ou fale apitaga.

get the victim to hospital. Note that cone shells, spined fish and sting rays can can rays sting and fish spined shells, cone that Note hospital. to victim the get

injury and state of the victim. If the injury is very serious cease treatment and and treatment cease serious very is injury the If victim. the of state and injury E mafai foi ona e fai i au malo aemaise i latou e matua fiafia i ou fale apitaga e

the limb as possible for 15 to 90 minutes depending on the seriousness of the the of seriousness the on depending minutes 90 to 15 for possible as limb the tusi ni a latou fautuaga lelei i ta'iala lauiloa o loo faasalalauina i le Pasefika ua

Heat water to hotter than hand hot but not burning hot, immerse as much of of much as immerse hot, burning not but hot hand than hotter to water Heat taua o le 'Lonely Planet Guide Book' ma le 'South Pacific Handbook' e faatatau i ‘Hot Water Treatment’ Water ‘Hot ou fale apitaga.

MANATU TAUA

water treatment’ described below. described treatment’ water Fesootaiga ma nisi i Apia O loo iai se

they break off seek medical attention. If they are all removed use the ‘hot ‘hot the use removed all are they If attention. medical seek off break they Faaaoga au masaniga ma nisi faletali malo tetele i Apia polokalame a le

the spines with tweezers. Pull them out straight so they don’t break off. If If off. break don’t they so straight out them Pull tweezers. with spines the poo i latou e faia malaga a tagata tafafao e faafesootai malo o Niu Sila

Apply vinegar, sea water or urine to the area and then quickly remove remove quickly then and area the to urine or water sea vinegar, Apply ai ni malo e o atu e nonofo i ou fale apitaga ise tau pa'u. e fesoasoani atu

” Sea Urchin (Tui Tui) (Tui Urchin Sea

” ai ile atiinaeina

fragments are removed. are fragments Galulue ma isi faletalimalo o maketi mo lau

to infection so be sure to clean the wound carefully and ensure all coral coral all ensure and carefully wound the clean to sure be so infection to E mafai ona outou galulue faatasi ma isi e fai o latou fale pisinisi.

and frequently change the dressing. A coral wound is highly susceptible susceptible highly is wound coral A dressing. the change frequently and apitaga tu matafaga e faia sa outou lomiga tuufaatasi e

mercurochrome. Once it is clean, continue to apply antiseptic treatment treatment antiseptic apply to continue clean, is it Once mercurochrome. faalauiloa uma ai o outou fale. O se avanoa lelei lena e mafai ai e tagata

with hydrogen peroxide (a germicidal agent), alcohol, antiseptic, iodine or or iodine antiseptic, alcohol, agent), germicidal (a peroxide hydrogen with tafafao ona maua mai ai faamatalaga e fai ai a latou filifiliga poo fea e fia nonofo

In case of coral injury, clean the wound immediately by rubbing gently gently rubbing by immediately wound the clean injury, coral of case In ai. E mafai foi ona faasalalauina ia lomiga i ofisa ole malo o loo i atunuu mamao

” Corals (Amu) Corals

” pe aveina atu foi pe a o nisi o kamupani i faaaliga tetele tau fefaatauaiga e faia i

Manual atunuu mamao.

30 BEACH FALE BEACH TAIALA MO ATINA’E APITAGA 31 TU MATAFAGA

A le o lena ona tuu lea o sau faasalalauga ile lomiga o le vaalele ole atunuu poo lou fesili ile Ofisa mo Tagata Maimoa i taimi e o mai ai tagata tusitala mai fafo ina ia oo atu i ou fale apitaga.

E mafai foi ona e fai i au malo aemaise i latou e matua fiafia i ou fale apitaga e tusi ni a latou fautuaga lelei i ta'iala lauiloa o loo faasalalauina ile Pasefika ua taua o le 'Lonely Planet Guide Book' ma le 'South Pacific Handbook' e faatatau i ou fale apitaga.

Fesootaiga ma nisi i Apia Faaaoga au masaniga ma nisi faletali malo tetele i Apia poo i latou e faia malaga a tagata tafafao e faafesootai ai ni malo e o atu e nonofo i ou fale apitaga ise tau pa'u.

Galulue ma isi fale tali malo E mafai ona outou galulue faatasi ma isi e fai o latou fale apitaga tu matafaga e faia sa outou lomiga tuufaatasi e faalauiloa uma ai o outou fale. O se avanoa lelei lena e mafai ai e tagata tafafao ona maua mai ai faamatalaga e fai ai a latou filifiliga poo fea e fia nonofo ai. E mafai foi ona faasalalauina ia lomiga i ofisa ole malo o loo i atunuu mamao pe aveina atu foi pe a o nisi o kamupani i faaaliga

tetele tau fefaatauaiga e faia i atunuu mamao.

O nisi nei o faamatalaga e tatau ona iai i ia lomiga: happens". worst the case in "just do to what know you

 o auaunaga e maua i fale apitaga, so action of plan emergency an yourself Make etc. theft guest,

 o numera o telefoni mo fesootaiga, injured guest, drunk guest, sick cyclone, tropical drowning, fire,

 o tau o auaunaga, as such situations emergency different in do to what know they

 o tagata e faafesootai, that so staff family/ your with sessions training regular hold you

 o auala e taunuu ai i ou fale apitaga. that important is It business. your for important vitally is Security A’OA’OINA O LAU AUFAIGALUEGA NOTE IMPORTANT E tatau ona a’oa’oina lau aufaigaluega e aofia ai ma lou aiga ina ia silisili ona lelei le tulaga o lau auaunaga. Ia o latou iloa f oi le taua ole pisinisi ma ia taumafai

e faamalieina le nonofo ai a malo i ou fale apitaga. E iai foi ni tomai faapitoa e

tatau lava ona aoaoina ai se isi o lau aufaigaluega e pei ole gaosia o taumafa, disease. spreading for risk a also are and guests the

♦ Try also to keep all dogs away from your beach fales as they can frighten frighten can they as fales beach your from away dogs all keep to also Try

ole gafa ma malaga e faatonu atu ma isi tulaga. O isi nei o auala e faaleleia ai au ♦

auaunaga. times. all at repellent use to them advise and village

♦ Always warn guests if there is an outbreak of Dengue Fever in your your in Fever Dengue of outbreak an is there if guests warn Always ♦

Fa’aoga lenei Taiala bathrooms. the in and times meal at area dining

♦ Use mosquito coils or other systems for repelling the mosquitoes in the the in mosquitoes the repelling for systems other or coils mosquito Use

Ia outou faitau lelei i lenei Taiala ma lau aufaigaluega ina ia outou malamalama ♦

lelei ai i tulaga uma e tatau ona atoatoa ile faiga o fale apitaga ma le taliga o malo. hazard). fire a create

Ia faamamafa le lelei ona faafeiloai malo ma ia taumafai e faatino nisi o fautuaga could this as night at ales f their in them use not do

♦ Issue guests with mosquito coils (but make sure they they sure make (but coils mosquito with guests Issue

o loo tuuina atu ai. ♦

puddles of water nearby. water of puddles

♦ Try to clear away potential breeding areas such as as such areas breeding potential away clear to Try ♦

them. Here are a few tips for reducing the number of mosquitoes. of number the reducing for tips few a are Here them.

Mosquitoes can also be a real problem for guests who are not used to to used not are who guests for problem real a be also can Mosquitoes

Manual

BEACH FALE BEACH 31 TAIALA MO ATINA’E APITAGA

32

TU MATAFAGA

flow and financial performance. financial and flow

your financial plan including start-up costs, sources of finances, cash finances, of sources costs, start-up including plan financial your ♦ ♦

♦ your marketing and sales ideas, and ideas, sales and marketing your

♦ Faafesootai Or a description of the key people in your business (their experience and skills), and experience (their business your in people key the of description a Or le Pulega o le

Ofisa mo Tagata

♦ your vision for the future and an action plan of how to achieve it, achieve to how of plan action an and future the for vision your ♦ Maimoa mo

♦ faamatalaga i opportunities and threats from outside your business, your outside from threats and opportunities

♦ polokalame ♦

your key strengths and weaknesses, weaknesses, and strengths key your

♦ faaleaoaoga. running),

your business profile (a description of the type of business you are are you business of type the of description (a profile business your ♦ ♦

parts of the plan include: plan the of parts

business license as well as your marketing and development of facilities. The key key The facilities. of development and marketing your as well as license business

aspects of your business. It will assist you in your applications for loans and a a and loans for applications your in you assist will It business. your of aspects

you want to go and how to get there. Having a business plan can help you in all all in you help can plan business a Having there. get to how and go to want you

A good business plan is like a road map, it shows you where you are now, where where now, are you where you shows it map, road a like is plan business good A Business Planning Business O POLOKALAME FAALEA’OA’OGA

E tele polokalame aoaoga eseese o loo faatinoina nei e le Ofisa mo Tagata

mistakes. Maimoa, o le Ofisa mo le Atiae o Pisinisi Laiti, ma le Aoga o Matata Eseese. O le

your markets and financial matters and can help you avoid making expensive expensive making avoid you help can and matters financial and markets your a iloa nisi faamatalaga i nei polokalame mai le Ofisa Mo Tagata Maimoa.

² A business plan helps you to think carefully about your products, your service, service, your products, your about carefully think to you helps plan business A ²

Ia fai ni fonotaga a lau aufaigaluega

running your business; from the business plan to financial matters. financial to plan business the from business; your running Taumafai e fai ni fonotaga tai vaiaso a lau aufaigaluega e talanoa ai i le tulaga o The third part of this Manual aims to give you some helpful information about about information helpful some you give to aims Manual this of part third The iai le pisinisi atoa ai ma ni faafitauli ma auala e foia ai. Ose avanoa lelei foi lea e talanoa ai nisi auala e saga faaleleia ai auaunaga.

FESOASOANI TAU TUPE TAGATA E IAI POTO FAAPITOA O lou mauaina lea o se E mafai ona oulua galulue ma se fesoasoani tau tupe e faatino ai tagata faufautua e iai sona poto se galuega sa e talosaga iai. faapitoa i soo se vaega ole faatinoina o lau pisinisi.

Fesoasoani e ala i fautuaga E maua atu ni fautuaga tau le faia o pisinisi mai le Ofisa Mo le Atiae o Pisinisi Laiti. E mafai foi ona tuuina atu ni fautuaga i mataupu tau lafoga mai le Ofisa o Lafoga.

Sosaiete a le au fai fale apitaga tu matafaga. Aisea ua le mafai ai ona faatuina se sosaiete mo i latou uma e faia fale apitaga tu matafaga? Ose auala lelei lena e mafai ona soalaupule ai ni mataupu tau ia outou pisinisi e

manaomia ai ni fesoasoani. E le gata i lea o se avanoa lelei

RUNNING YOUR BUSINESS BUSINESS YOUR RUNNING

PART THREE THREE PART foi lea e faatalanoa ai ni faafitauli o iai ma fetufaa’i manatu i

le faaleleia.

Manual

32 BEACH FALE BEACH TAIALA MO ATINA’E APITAGA 33 TU MATAFAGA

Sosaiete a Tagata Maimoa mai fafo O lenei sosaiete ua leva ona faatu ma e tatala i soo E mautinoa lou se isi e aafia i le atiinae o tagata maimoa. E faia a maua o fesoasoani tau latou fonotaga i aso Tofi mulimuli o masina taitasi ile tupe pe a lelei ona Pasefika Inn. E tele lava foi ni fesoasoani e mafai saunia lau talosaga. Ia e ona maua mai ile iai i lea faalapotopotoga pe afai e iloa lelei le polokalame e ave iai lau talosaga mea oe ma sui e pei o: ona faafetaui lea ”” avanoa e faalogologo ai ini tautalaga ini mataupu iai ole talosaga. Fesili i taua tau lau pisinisi, le Pulega o le Ofisa o

”” auala e mafai ona sailia toatele ai maketi, Tagata Maimoa mo se

”” maua o fesootaiga ma isi tagata o loo galulue fesoasoani account). passbook business your (into expenses business for used

mo le atiinae o tagata maimoa mai fafo. be to bank the in rest the put and accounts), passbook personal your (into first

When you make a profit you should pay yourself and your family members or staff staff or members family your and yourself pay should you profit a make you When Fesoasoani tau tupe FINANCES BUSINESS

I le taimi nei e le o iai ni fesoasoani tau tupe faapitoa mo Fale Apitaga Tu Matafaga

ae o lo o iai le polokalame a Niusila mo atina’e laiti e mafai ona fesoasoani i le itu expenses. and income all of records clear a have

tau faalauiloa ma le maketiina o le pisinisi. O polokalame a Niu Sila, e fesoasoani should you also and finances, the including fales beach the of aspects different

ai i le faia o aoaoga faapisinisi, faalauiloaina o le pisinisi, amataina o ni atina’e for responsibility of line definite a is there that sure Make difficult. more even laiti ma nisi fesoasoani. is finances separating of problem the fales, beach run community are yours If

Polokalame mo atinae laiti a Niu Sila

E fesoasoani lenei polokalame e ala i: expenses business

* tagata faufautua ma aoaoga mo le faia o pisinisi laiti, your pay to over left enough have

* o le faatinoina o ni atinae laiti. don't you find will you or business

do not take money from your your from money take not do

* faalauiloaina ma le maketiina o le pisinisi afford. can you what only lend

BUSINESS ACCOUNT BUSINESS ACCOUNT PERSONAL

O pepa e faatumu e mafai ona maua mai le Ofisa o Ala Manuia ma Leipa Telefoni

20441, Fax 20443 account.

accounts at your bank, a personal and a business business a and personal a bank, your at accounts Fa’afeso’otai mai le Ofisa mo Tagata Tafafao Maimoa mo se fesoasoani i le faia o passbook two have to is this do to way best The

le talosaga ao lei faatumuina pepa.

business may also fail. also may business

business finances. If you fail to do this, your your this, do to fail you If finances. business

your business. your

you must separate your family finances from your your from finances family your separate must you

matters for the sake of of sake the for matters

for faalavelave. But if your business is to survive survive to is business your if But faalavelave. for

mix cultural and business business and cultural mix

your family and village to lend money and provide provide and money lend to village and family your

It is very important not to to not important very is It

way of life. There may be pressures on you from from you on pressures be may There life. of way

between your business obligations and the Samoan Samoan the and obligations business your between

You may sometimes find that there is a conflict conflict a is there that find sometimes may You

Business vs culture vs Business

legally recognised. SBEC can help you with this. this. with you help can SBEC recognised. legally

you will also need to apply for a business license so that your beach fales can be can fales beach your that so license business a for apply to need also will you

Centre (SBEC) can help you make such a plan. Once you have made your plan plan your made have you Once plan. a such make you help can (SBEC) Centre

to start thinking about right from the beginning. The Small Business Enterprise Enterprise Business Small The beginning. the from right about thinking start to

If you want to make a success of your business, these are all things you need need you things all are these business, your of success a make to want you If

Manual

BEACH FALE BEACH 33 TAIALA MO ATINA’E APITAGA

34

TU MATAFAGA

from several brokers before you decide how much cover you need. you cover much how decide you before brokers several from UPU FAAI’U

any possible mishap such as cyclone damage or any personal liability. Get advice advice Get liability. personal any or damage cyclone as such mishap possible any E le faigofie lou faia ose pisinisi fale apitaga tu matafaga ae a lelei ona fai au It is important that you also consider insuring yourself and your business against against business your and yourself insuring consider also you that important is It fuafuaga e le pine ae oo i se taunuuga lelei.

Insurance Mai le tuufaatasiga o outou manatu ua mafai ai ona faia lenei Taiala e fesoasoani

pleased to offer advice and assistance to beach fale operators. fale beach to assistance and advice offer to pleased atu ai ia te outou i auala e faatino ai galuega. A tausisia lenei Taiala o le a sologa

for Revenue or the Small Business Enterprise Centre (SBEC) which are both both are which (SBEC) Centre Enterprise Business Small the or Revenue for lelei lau pisinisi.

responsibilities and where you can find independent advisers from the Ministry Ministry the from advisers independent find can you where and responsibilities

give you important business advice. You can find out more about your tax your about more out find can You advice. business important you give E taua tele le fale apitaga tu matafaga i le atinae o tagata mainoa mai fafo ona

person to prepare financial statements for you and tax returns. They can also also can They returns. tax and you for statements financial prepare to person o le avanoa lea e mafai ai e tagata maimoa ona latou iloa se vaega o le aganuu If you have no experience of accounting it is a good idea to engage a trained trained a engage to idea good a is it accounting of experience no have you If faasamoa. A lelei ona fai ole a avea foi lea ma ala manuia i le maua ai o ni galuega

mo tagata Samoa.

separate electricity meter installed for your beach fales. beach your for installed meter electricity separate

are for your business, and which are personal. It will also be useful to have a a have to useful be also will It personal. are which and business, your for are Afai e iai ni mataupu ua le iai i totonu o lenei Taiala ae fia maua ai se fesoasoani

Keep a book for noting down all these things and clearly mark which transactions transactions which mark clearly and things these all down noting for book a Keep ona tusi lea i le Ofisa mo Tagata Maimoa mai Fafo ma aumai se fautuaga i vaega

cheque stubs. cheque • e ono suia.

bank statements, and statements, bank •

invoices, •

receipts, •

careful record of income and expenses for every transaction. This will include; will This transaction. every for expenses and income of record careful

In order to help you calculate your tax obligations it is important that you keep a a keep you that important is it obligations tax your calculate you help to order In

more than SAT$12,000. than more

you make from your business) is is business) your from make you

your net profit (all the earnings that earnings the (all profit net your

you are required to pay income tax if if tax income pay to required are you

your expenses). At the current time, time, current the At expenses). your

you have made (your income minus minus income (your made have you

this and calculate how much profit profit much how calculate and this

uies Te a ofc wl lo at look will office tax The business.

and what you have earned from your your from earned have you what and

you have spent on your business business your on spent have you

where you need to write down what what down write to need you where

to your prices. your to needs to be completed every year year every completed be to needs

VAGST registered and add this this add and registered VAGST Income tax returns is a form that that form a is returns tax Income

registered and file income tax returns. returns. tax income file and registered SAT$52,000 you have to be be to have you SAT$52,000

tax, but all businesses do have to be be to have do businesses all but tax,

If your net profit is more than more is profit net your If

Not all business have to pay income income pay to have business all Not

VAGST TAX INCOME

MORE THAN SAT $52,000 SAT THAN MORE $2,000 SAT THAN MORE

tax and VAGST: and tax

At the moment there are two types of taxes which you should know about; income income about; know should you which taxes of types two are there moment the At

Tax responsibilities Tax

Manual

34 BEACH FALE BEACH TAIALA MO ATINA’E APITAGA

35

TU MATAFAGA lunch. of option the and fale a of use day parking, for price the given be should

be given a price per person per night and a price per person per meal. Day visitors visitors Day meal. per person per price a and night per person per price a given be

ISI FESOOTAIGA AOGA should visitors Overnight visitors. day and overnight for prices separate can You

your service is as good as theirs. as good as is service your

Mo mataupu tau tupe, lafoga Faufautua o le Ofisa mole Atiae o Pisinisi Laiti board. a on

ma le faiga o pisinisi Telefoni 22770 sure make to need will you do, be either on a printed piece of paper or written up up written or paper of piece printed a on either be

same prices as other beach fales fales beach other as prices same you need to make a price list. The price list can can list price The list. price a make to need you

the charge to want you If extra. Once you have decided about your pricing policy policy pricing your about decided have you Once for, and preferably a little bit bit little a preferably and for,

guests are getting what they pay pay they what getting are guests Mo le faiga o fuafuaga mo Pule, Vaega o Fuafuaga ma Atiinae Ofisa pisinisi list Price ma fesoasoani Tagata Maimoa mai Fafo that idea the is money for Value

tau tupe Telefoni 63505

important than exactly what price you charge. you price what exactly than important

Mo mataupu tau maketi mo Pule Vaega Maketi ma Faalauiloa Ofisa more is money’ for ‘value provide to But high. too

lau pisinisi Tagata Maimoa mai fafo is price your think they if neighbour your to go

Telefoni 63540 always can They sensitive. price very are who

fales because you mostly cater to budget travellers travellers budget to cater mostly you because fales Mo faamatalaga i mataupu Ofisa Sinia Vaega o Aoaoga beach for important especially is right price the Getting

faaleaoaoga Telefoni 63508

a really high quality breakfast.) quality high really a

Mo fesootaiga ma isi pisinisi Pule Asosi o Faletalimalo Samoa (SHA) provide you sure be to need will you latter the choose you (if price? high a paying

tau tagata maimoa Telefoni 23914 people few a or price low a paying breakfast have to people of lot a want you Do

Mo mataupu tau lafoga ma Matagaluega o Lafoga theirs.) as good as not is breakfast your if neighbour your than

‰ How does your breakfast compare with theirs? (You should charge less less charge should (You theirs? with compare breakfast your does How

laisene pisinisi Telefoni 20411 ‰

‰ How much do other beach fales charge for breakfast? for charge fales beach other do much How ‰

‰ What is the total cost of making and serving the breakfast? the serving and making of cost total the is What

Mo fautuaga i mataupu tau Ofisa o Punaoa Faalenatura ma le ‰

‰ How much does it cost to have electricity in your beach fales? beach your in electricity have to cost it does much How

le siosiomaga Siosiomaga ‰ How much does it cost to provide breakfast for five guests? five for breakfast provide to cost it does much How

‰

Telefoni 23800 ‰

‰ How much does it cost to furnish a fale? a furnish to cost it does much How ‰

Mo fautuaga i le siosiomaga Polokalame a le Pasefika i le Siosiomaga

o le gataifale SPREP Telefoni 21929 about: think first to need For example, if you are trying to decide how much to charge for breakfast you you breakfast for charge to much how decide to trying are you if example, For

Mo fautauga ile saunia o Faiaoga sinia o Mataupu tau le Talileleia o

‰ What volume of sales are you hoping for? hoping you are sales of volume What

taumafa Tagata Aoga Matata Eseese ‰

‰ What kind of customers are you aiming at? aiming you are customers of kind What

Telefoni 22670 ‰

product or service compare to others? to compare service or product

‰ What your competition is charging and how does the quality of your your of quality the does how and charging is competition your What

Mo le saunia o faasino ala Pule Vaega Maketi ma Faalauiloa Ofisa ‰

‰ What does each product or service actually cost? actually service or product each does What ma isi auala mo le sailia o au Tagata Maimoa Mai fafo ‰

maketi Telefoni 63540

pricing scheme you have to think about: think to have you scheme pricing

and services you offer as well as other factors. When you are working out your your out working are you When factors. other as well as offer you services and

Mo fautuaga i mataupu tau Pule Sili Pulega o le Ofisa Tagata Tafafao Mai- facilities the on depend and you, to up are prices Your be. their should nor fales,

moa beach for rates' 'set no are There for. service or product each sell will you much

tagata tafafao maimoa Telefoni 63530 how about thinking start then can you costs your all out worked have you Once

Working out your costs is part of your financial planning. financial your of part is costs your out Working

Costing is the process of working out how much it costs to run your business. business. your run to costs it much how out working of process the is Costing

Costing and pricing and Costing

Manual

BEACH FALE BEACH 35 TAIALA MO ATINA’E APITAGA

36

TU MATAFAGA

order to entice in passing visitors. passing in entice to order

It is extremely important that you have a clear and attractive sign near the road in in road the near sign attractive and clear a have you that important extremely is It

Sign

travels.

They will recommend your fales to their friends and people they meet during their their during meet they people and friends their to fales your recommend will They

guests. Give your guests a good time and they will do your advertising for you. you. for advertising your do will they and time good a guests your Give guests.

The cheapest and most effective way of marketing your fales is to satisfy your your satisfy to is fales your marketing of way effective most and cheapest The

Word of mouth of Word

cost you much, here are some ideas... some are here much, you cost

are several different ways of marketing your fales, some of which will not not will which of some fales, your marketing of ways different several are There

enough.

your marketing is not good good not is marketing your spend on marketing? on spend

facilities and services right, or or right, services and facilities

■ How much money can I afford to to afford I can money much How ■

you have either not got your your got not either have you

they doing their marketing? their doing they

tourists are coming to stay, stay, to coming are tourists

■ Who are my competitors and how are are how and competitors my are Who ■

to your beach fales. If no If fales. beach your to

they prepared to pay)? to prepared they You need people to come to people need You

likes and dislikes, what prices are are prices what dislikes, and likes spend money on marketing. marketing. on money spend

■ What do they want (what are their their are (what want they do What ■ you can't afford not to not afford can't you

■ Remember that Remember Who are my customers? my are Who

■ Return to Paradise (Upolu)

business plan and think about these questions: these about think and plan business

how to get to you. Before you start advertising your beach fales, go back to your your to back go fales, beach your advertising start you Before you. to get to how

to come and stay with you if you don't let them know why they should come and and come should they why know them let don't you if you with stay and come to

Marketing is about letting people know that you exist! You can't expect visitors visitors expect can't You exist! you that know people letting about is Marketing

MARKETING

completely new list or re-paint your whole board. whole your re-paint or list new completely

price, this is very unprofessional, instead make a a make instead unprofessional, very is this price,

costs. When you do this do not cross out the old old the out cross not do this do you When costs.

$X Tala $X Lunch

prices in line with, for example, rising electricity electricity rising example, for with, line in prices

$X Tala $X ale f of Use

From time to time you will need to increase your your increase to need will you time to time From

$X Tala $X Parking

DAY VISITORS DAY

to expect. to

$X Tala $X meal Evening arrive you can show it to them so they know what what know they so them to it show can you arrive

$X Tala $X person Per display it in a prominent position. When new guests guests new When position. prominent a in it display

Once you have made your price list, you need to to need you list, price your made have you Once

Bed & breakfast & Bed

OVERNIGHT VISITORS OVERNIGHT

price list. price

inclusive in your prices and make this clear on your your on clear this make and prices your in inclusive

BEACH FALE PRICE LIST PRICE FALE BEACH

also need to decide whether VAGST is extra or or extra is VAGST whether decide to need also

exchange rates. If you are VAGST registered you you registered VAGST are you If rates. exchange using US Dollars can lead to confusion over the the over confusion to lead can Dollars US using

Always write your prices in Samoan Tala because because Tala Samoan in prices your write Always Return to Paradise

Manual

36 BEACH FALE BEACH TAIALA MO ATINA’E APITAGA

37

TU MATAFAGA

someone they meet along the way. the along meet they someone

to each departing guest and ask them to keep one and give one to a friend or or friend a to one give and one keep to them ask and guest departing each to

Business cards can also provide a cheap means of marketing. You can give two two give can You marketing. of means cheap a provide also can cards Business

print on and make your brochure stand out from the rest. the from out stand brochure your make and on print

sample brochure). If you can't afford a colour brochure, use coloured paper to to paper coloured use brochure, colour a afford can't you If brochure). sample

honest about your business or guests will be disappointed (see over page for a a for page over (see disappointed be will guests or business your about honest

It is very important that you only advertise services you can actually provide, be be provide, actually can you services advertise only you that important very is It Your sign needs to be visible from a distance and easy to read. to easy and distance a from visible be to needs sign Your

Jane’s Beach Fales(Savaii)

a list of your facilities and activities. and facilities your of list a O O

directions about how to get to your fales, and fales, your to get to how about directions O O

an attractive sketch, attractive an O O

your name and telephone number, telephone and name your O O

Apia. If you can, you should include: should you can, you If Apia. brochure which you could photocopy and leave at the STA Information Fale in in Fale Information STA the at leave and photocopy could you which brochure

Jane’s Beach Fales simple a produce to try to like might You Brochures and business cards business and Brochures

Manual

BEACH FALE BEACH 37 TAIALA MO ATINA’E APITAGA

38

TU MATAFAGA

marketing

offer a cheap means of of means cheap a offer

books Brochures and business cards cards business and Brochures

of budget travellers use one or other of the the of other or one use travellers budget of

best places to be mentioned as the majority majority the as mentioned be to places best

Phone 25425 Fax 25425 Fax 25425 Phone

about your fales. These Guide Books are the the are Books Guide These fales. your about road 40 minutes from Apia Apia from minutes 40 road

the ‘South Pacific Handbook’ and tell them tell and Handbook’ Pacific ‘South the Along the south-west coast coast south-west the Along

Book’, ‘Trip Advisor’ or or Advisor’ ‘Trip Book’, Guide Planet ‘Lonely accommodation

enjoyed staying at your fales to write to the the to write to fales your at staying enjoyed Traditional Budget Budget Traditional

Finally, you could ask guests who have have who guests ask could you Finally,

BEACH FALES Matafaga FALES BEACH

Siuli Faamapea SIULI'S SIULI'S Faamapea Siuli

what you have to offer. to have you what

We look forward to meeting you! meeting to forward look We the tour operators so they understand better better understand they so operators tour the

offer the same kind of familiarisation visits to to visits familiarisation of kind same the offer Free car parking car Free

an international publication. You might also also might You publication. international an (per fale) $10.00 fale) (per visitors Day

will often be rewarded with a good write-up in in write-up good a with rewarded be often will 3 meals) $45.00 meals) 3

(per person including including person (per visitors Overnight them to stay at your fales free of charge. You You charge. of free fales your at stay to them

don't forget your snorkeling equipment. snorkeling your forget don't from overseas are visiting so you can invite invite can you so visiting are overseas from

a hammock, a musical instrument and and instrument musical a hammock, a to let you know when journalists or film crews crews film or journalists when know you let to

suitable beach clothing, and a few books, books, few a and clothing, beach suitable

nfih mgzns o cud lo s STA ask also could You magazines. in-flight

stay as long as you want. Bring only only Bring want. you as long as stay

fish market, arrive unannounced and and unannounced arrive market, fish Another idea is to place an advertisement in in advertisement an place to is idea Another view-Take the Matafaga bus from the the from bus Matafaga the view-Take

nothing and sit back and enjoy the the enjoy and back sit and nothing Satuiatua Beach Fales(Savaii) sites. Otherwise you can do absolutely absolutely do can you Otherwise sites.

mountain treks or visit archeological archeological visit or treks mountain

on mangrove canoe tours, wildlife walks, walks, wildlife tours, canoe mangrove on

nature and cultural activities. You can go go can You activities. cultural and nature

choose from a wide range of sporting, sporting, of range wide a from choose

traditional entertainment. You can can You entertainment. traditional

bedding including mosquito nets and and nets mosquito including bedding

its best. We will provide fantastic food, food, fantastic provide will We best. its

This is the budget accommodation at at accommodation budget the is This

dvertisement for your fales. your for dvertisement

and in this way provide an international a international an provide way this in and

or sell them cheaply so that guests buy them them buy guests that so cheaply them sell or

them as a leaving present for your best guests guests best your for present leaving a as them hospitality like this before. this like hospitality

You have never experienced never have You wear these as a uniform and you could give give could you and uniform a as these wear

your own doorstep! own your picture of the beach. Your family/staff could could family/staff Your beach. the of picture

natural beauty of Samoa on on Samoa of beauty natural

you and your beach fales, the location, and a a and location, the fales, beach your and you

Imagine sand sea and the the and sea sand Imagine

to get some T-shirts printed with the name of of name the with printed T-shirts some get to

MATAFAGA

One very good way to spread your name is is name your spread to way good very One Satuiatua Beach Fales

SIULI'S BEACH FALES FALES BEACH SIULI'S Other mediums Other

Manual

38 BEACH FALE BEACH TAIALA MO ATINA’E APITAGA

39

TU MATAFAGA

the cook or the person taking bookings. taking person the or cook the brochure

family or staff could benefit from special training like like training special from benefit could staff or family distribute your own own your distribute

Develop and and Develop business is to be a success. In addition, some of your your of some addition, In success. a be to is business

to guests satisfaction and professionalism if your your if professionalism and satisfaction guests to

good sign good

They also all need to make serious commitments commitments serious make to need all also They

Ensure you have a a have you Ensure

communication and public relations skills. skills. relations public and communication

plan

comes into contact with guests needs some basic basic some needs guests with contact into comes

Make a marketing marketing a Make

your family members. Everyone in your family who who family your in Everyone members. family your

quality service for your guests even if they are just just are they if even guests your for service quality ± KEY POINTS KEY ±

You need to train your staff in order to provide a high high a provide to order in staff your train to need You

STAFF TRAINING STAFF

Tailua Beach Fales (Savaii) market. overseas the capture to order

A coloured pamphlet could be produced and displayed at overseas trade fairs in in fairs trade overseas at displayed and produced be could pamphlet coloured A

what buses to take to get there. get to take to buses what •

contact people, and people, contact •

prices, •

telephone numbers, telephone •

what to expect, to what •

individual fales as well as more general information about staying in beach fales: beach in staying about information general more as well as fales individual

Together you could make a brochure to give tourists with information about about information with tourists give to brochure a make could you Together

located nearby. located

marketing costs. marketing

idea if there are many other beach fale businesses businesses fale beach other many are there if idea

Facility to assist with with assist to Facility

operators and produce a joint brochure. This is a good good a is This brochure. joint a produce and operators

Private Sector Support Support Sector Private

could form a marketing group with other beach fale fale beach other with group marketing a form could funding available from from available funding

In order to market your business more effectively you you effectively more business your market to order In

NB: There is currently currently is There

Collective marketing and cooperation and marketing Collective

rates for these operators to visit your fales. your visit to operators these for rates

a supply of brochures or business cards with them. You might like to offer special special offer to like might You them. with cards business or brochures of supply a

Apia and talk to the receptionists to find out about their customers' needs. Leave Leave needs. customers' their about out find to receptionists the to talk and Apia

to your fales. Offer them special rates and special services. Visit budget hotels in in hotels budget Visit services. special and rates special them Offer fales. your to

Talk with tour operators and tour guides and encourage them to bring day trips trips day bring to them encourage and guides tour and operators tour with Talk

Use any business contacts you have in Apia to help you promote your beach fales. fales. beach your promote you help to Apia in have you contacts business any Use

Lauiula Beach Fales (Savaii) Apia in Contacts

Manual

BEACH FALE BEACH 39 TAIALA MO ATINA’E APITAGA

40

TU MATAFAGA

served.

and and greeted are guests how watch and Apia in are

ideas by visiting some of the better hotels when you you when hotels better the of some visiting by ideas

services, facilities and profits. You can also get new new get also can You profits. and facilities services,

visit your business and discuss ways of improving improving of ways discuss and business your visit

services. You might like to invite fellow operators to to operators fellow invite to like might You services.

and get ideas about how you might improve your your improve might you how about ideas get and

regular basis in order to see how they are doing things things doing are they how see to order in basis regular competitors

It is useful to visit other beach fale operators on a a on operators fale beach other visit to useful is It Learn from your your from Learn

Visit your competitors your Visit

together

Use the manual manual the Use

and how to implement the advice from this manual. this from advice the implement to how and

to make improvements to your facilities and services services and facilities your to improvements make to

trained

solved. This is also a good opportunity to discuss how how discuss to opportunity good a also is This solved. Your staff need to be be to need staff Your

raise any problems and talk about how they can be be can they how about talk and problems any raise Anita Beach Fales (Upolu)

have the chance to talk about how things are going, going, are things how about talk to chance the have ± KEY POINTS KEY ±

Try to hold a regular weekly meeting when all your staff staff your all when meeting weekly regular a hold to Try

Hold regular staff meetings staff regular Hold

the essentials. the

and making sure your staff and helpers understand all all understand helpers and staff your sure making and STA.

by practicing your English from the radio and television television and radio the from English your practicing by available by contacting by available

also do your own training training own your do also can You skills. their improve courses are that are that are courses

and hospitality training training hospitality and and consider sending one or more of your family to to family your of more or one sending consider and

more about tourism tourism about more training courses run by STA, SBEC, NUS and APTC APTC and NUS SBEC, STA, by run courses training

You can find out find can You

Investigate the different tourism and hospitality hospitality and tourism different the Investigate

Training schemes Training

implement some of the recommendations. the of some implement

on preparing food with your cook and try to to try and cook your with food preparing on

welcome guests. You should discuss the section section the discuss should You guests. welcome

Put particular stress on the section about how to to how about section the on stress particular Put

different aspects of your business. business. your of aspects different

that they have greater awareness about the many many the about awareness greater have they that

Go through this Manual slowly with your family so so family your with slowly Manual this through Go

Use this manual this Use Anita Beach Fales

Manual

40 BEACH FALE BEACH TAIALA MO ATINA’E APITAGA

41

TU MATAFAGA

™ networking with important contacts within the industry. the within contacts important with networking ™

™ joint marketing, and marketing, joint ™

™ regular speakers on topics of relevance to your business, business, your to relevance of topics on speakers regular ™

There are numerous benefits of membership including: membership of benefits numerous are There

Samoa, and hold meetings regularly. regularly. meetings hold and Samoa,

to all those involved in the tourism industry in in industry tourism the in involved those all to

The Samoa Hotels Association (SHA), is open open is (SHA), Association Hotels Samoa The

Samoa Hotels Association Hotels Samoa

for infrastructure and other assistance. other and infrastructure for

you would also have more strength to lobby lobby to strength more have also would you

problems on a group basis. In an association association an In basis. group a on problems

safety measures and would be able to sort out out sort to able be would and measures safety

issues of concern such as pricing policies or or policies pricing as such concern of issues

could have regular meetings to discuss discuss to meetings regular have could

in your areas and start an association? You You association? an start and areas your in

Why not get together with beach fale operators operators fale beach with together get not Why

Namua Beach Fales (Upolu) Association Fale Beach

your tax responsibilities. tax your

Revenue can also assist you in working out out working in you assist also can Revenue

n fnnil die Te iity for Ministry The advice. financial and

SBEC and STA provide some free business business free some provide STA and SBEC

Technical assistance Technical

train you and your staff/helpers your and you train

some aspect of your business or or business your of aspect some

project (building materials) (building project minimal costs, to help you plan plan you help to costs, minimal

other means to undertake a particular particular a undertake to means other of charge or with with or charge of free expert

you you provided with funds in cash or or cash in funds with provided are when you are provided with an an with provided are you when

FINANCIAL ASSISTANCE FINANCIAL is when when is is is ASSISTANCE TECHNICAL

There are two types of support you can receive. can you support of types two are There

preparing your business and marketing plan. marketing and business your preparing •

building fales and toilet blocks, and blocks, toilet and fales building •

learning cooking skills, cooking learning •

will need to seek further advice about, like: about, advice further seek to need will about. In this Manual there is only room for the basics, many specific things you you things specific many basics, the for room only is there Manual this In about.

Tailua Beach Fales learn to need you things many are there business fale beach a up start you When WHERE TO GO FOR FURTHER SUPPORT FURTHER FOR GO TO WHERE

Manual

BEACH FALE BEACH 41 TAIALA MO ATINA’E APITAGA

42

TU MATAFAGA

beach fale operators for some time to come. to time some for operators fale beach

change and improve for next time. This way it will remain a useful resource for for resource useful a remain will it way This time. next for improve and change

to the Samoa Tourism Authority and tell us which parts of the Manual we need to to need we Manual the of parts which us tell and Authority Tourism Samoa the to

no doubt things will change and you will find things we have overlooked. Write Write overlooked. have we things find will you and change will things doubt no

We have tried to make this manual as up to date and accurate as possible but but possible as accurate and date to up as manual this make to tried have We

satisfying your guests. your satisfying

fale business. If you follow the advice given here you will be on the right track to to track right the on be will you here given advice the follow you If business. fale

outlined some of the most important points to consider in running your beach beach your running in consider to points important most the of some outlined

With your help we have developed this manual to suit your needs. We have have We needs. your suit to manual this developed have we help your With

fales succeed. fales

through hard work and good business planning that you can make your beach beach your make can you that planning business good and work hard through It is not always easy to make a success for your beach fale business. It is only only is It business. fale beach your for success a make to easy always not is It

CLOSING NOTE CLOSING Moegamanaia Beach Fales (Upolu)

your application form. form. application your

standby should you need assistance in completing completing in assistance need you should standby

The Planning & Development division of STA is on on is STA of division Development & Planning The

tanks.

” Product Development such as water water as such Development Product ”

cards and the like. like. the and cards

exhibitions, market research, business business research, market exhibitions,

in terms of promotional materials, materials, promotional of terms in

” Market Development / Market Extension Extension Market / Development Market ”

particular project. particular

PSSF could assist your business through: business your assist could PSSF

you should apply for your your for apply should you

which donor agency agency donor which

Ministry of Commerce, Industry and Labour. Labour. and Industry Commerce, of Ministry

able to help you decide decide you help to able

Support Facility (PSSF) and is administered by the the by administered is and (PSSF) Facility Support carefully, STA will also be be also will STA carefully,

Samoa. This is provided by the Private Sector Sector Private the by provided is This Samoa. target your application application your target

financial assistance if you you if assistance financial likely to have the strongest economic impact for for impact economic strongest the have to likely

You are most likely to get get to likely most are You primarily aims to support those proposals that are are that proposals those support to aims primarily

Partner support for the Private Sector which which Sector Private the for support Partner

businesses. However there is the Development Development the is there However businesses.

There are currently no funding available for tourism tourism for available funding no currently are There Taufua Beach Fales (Upolu) Financial assistance Financial

Manual

42 BEACH FALE BEACH TAIALA MO ATINA’E APITAGA

43

TU MATAFAGA

Phone 63530 Phone

Advise Tourism STA Chief Executive Officer Executive Chief STA

Beach Fale Beach

ideas to promote your promote to ideas

Phone 63540 Phone creative other & signs,

cards Business STA Manager Marketing & Promotions & Marketing Manager STA brochures ,

Planning

menu & Preparation Phone 21428 Phone

College Technical Pacific Australia food about Advice

Phone 21929 Phone

Environment Programme (SPREP) Programme Environment environment marine your

Secretariat of the Pacific Regional Pacific the of Secretariat for caring about Advice

Phone 23800 Phone

Moegamanaia Beach Fales (Upolu) Environment, PUMA Division PUMA Environment, advice protection beach

Ministry of Natural Resources and Resources Natural of Ministry & disposal Waste

Phone 20411 Phone responsibilities

Ministry for Revenue Tax Advisor Tax Revenue for Ministry tax about Information

Phone 23914 Phone operators tourism other

CEO Association Hotels Samoa with networking & Contact

Courses

Phone 63508 Phone training & Education

STA Principal Education & Training Officer Training & Education Principal STA about Information

Phone 63540 Phone advice

STA Manager Marketing & Promotions & Marketing Manager STA Promotional & Marketing

Phone 63505 Phone advice Incentives

STA Manager Planning & Development & Planning Manager STA Government & Planning

Phone 22770 Phone advice business

SBEC Business Advisor Business SBEC other & tax, Financial,

Vacation Beach Fales (Savaii) CONTACTS USEFUL OTHER

Manual

BEACH FALE BEACH 43