BEACH FALE Manual i O lenei Taiala ua saunia mo i latou e iai Abbreviations and terms Fale Apitaga i totonu o le atunuu. EU European Union Saunia ma lomia e le SBEC Small Business Enterprise Centre Pulega o le Ofisa o Tagata Tafafao Maimoa Pusa Fale Meli 2272 SPREP Secretariat of the Pacific Regional Apia, Samoa Environment Programme TRC Tourism Resource Consultants Novema 6, 2014 UNDP United Nations Development Lagolagoina ma Faatupeina e le Programme Malo o Niu Sila VAGST Value Added Goods & Services Polokalame mo le Atinae o le Pulega o le Tax Ofisa o Tagata Tafafao Maimoa Tusia e: Louise Twining-Ward A fia maua se kopi o lenei lomiga ona Catherine Appleton Catherine faafesootai mai lea o le: Illustrations copyright: copyright: Illustrations Ofisa o le Pulega o Tagata Tafafao Maimoa. Fale o le Malo Fiame Mataafa Faumuina acknowledgement is given. is acknowledgement Mulinuu II, Apia, Samoa reproduced provided that appropriate appropriate that provided reproduced Material from this publication can be be can publication this from Material E mafai ona toe lolomi ma faaaoga faamatalaga mai lenei lomiga ae ia faailoa Beach Road, Apia Road, Beach aloaia le lomiga. PO Box 2272 Box PO The Samoa Tourism Authority Authority Tourism Samoa The O ata na saunia ma o mea totino a contact: Catherine Appleton. To obtain your copy of this publication publication this of copy your obtain To Catherine Appleton Catherine Design & Illustrations by Illustrations & Design Louise Twining-Ward Louise Written by Written Tax Samoa Tourism Support Programme Support Tourism Samoa Services & Goods Added Value VAGST New Zealand Aid Programme Programme Aid Zealand New Programme Support from Support United Nations Development Development Nations United UNDP November 6, 2014 6, November Tourism Resource Consultants Resource Tourism TRC Environment Programme Environment Apia, Samoa Apia, PO Box 2272 2272 Box PO Secretariat of the Pacific Regional Regional Pacific the of Secretariat SPREP The Samoa Tourism Authority Authority Tourism Samoa The Centre Reproduced & Republished by Republished & Reproduced Enterprise Business Small SBEC European Union European EU Beach Fales in Samoa. in Fales Beach This Manual has been produced for for produced been has Manual This Abbreviations and terms and Abbreviations TU MATAFAGA TU TAIALA MO ATINA’E APITAGA APITAGA ATINA’E MO TAIALA i ii BEACH FALE Manual CONTENTS iii. Introduction iv. Location of Beach Fales in Samoa Part one: Looking after your guests v 1. Your guests Isi fesootaiga aoga fesootaiga Isi 35. 2. Learn about your guests Upu faaiu faaiu Upu 34. 4. Your guests needs O polokalame faalea’oa’oga polokalame O 32. 5. Meeting and greeting Aoaoina o lau aufaigaluega lau o Aoaoina 31. Part two: Managing your beach fales 9 Maketiina o lau pisinisi lau o Maketiina 29. 10. Beach fales Tulaga tau lafoga tau Tulaga 27. 12. Toilets and showers O le faatinoina o lau pisinisi 25 pisinisi lau o faatinoina le O Tolu Lona Vaega 14. Dining facilities 15. Common facilities Faalavelave Faafuasei Faalavelave 23. 16. Booking facilities O le malu puipuia o au malo au o puipuia malu le O 22. 18. Preparing food O le vaaiga o ou matafaga ou o vaaiga le O 20. 21. Attraction sites and activities O maimoaga ma nisi mea e fai e mea nisi ma maimoaga O 17. 24. Looking after your beach O le saunia o taumafa o saunia le O 15. 27. Site security O isi nofoaga faitele nofoaga isi O 13. 28. Guest safety O fale ‘ai fale O 12. Part three: Running your business 32 O fale taele ma faleese ma taele fale O 10. 33. Business finances O le vaaia lelei ou fale apitaga 8 apitaga fale ou lelei vaaia le O Lua Lona Vaega 36. Marketing 39. Staff training O le fa’afeiloaiga o au malo au o fa’afeiloaiga le O 4. 41. Where to go for further support O manaoga o au malo au o manaoga O 3. 42. Closing note Ia e iloa uiga o au malo au o uiga iloa e Ia 2. 43. Other useful contacts O au malo au O 1. Ole vaaiga o au malo v v malo au o vaaiga Ole Muamua Vaega Tulaga lelei mo fale apitaga i Samoa i apitaga fale mo lelei Tulaga iv. Upu Tomua Upu iii. MATAUPU TU MATAFAGA TU ii TAIALA MO ATINA’E APITAGA APITAGA ATINA’E MO TAIALA BEACH FALE iii Manual INTRODUCTION A beach fale is a traditional Samoan beach hut with open sides and woven blinds. It is used throughout ± KEY POINTS Samoa to provide basic overnight accommodation for touring visitors as well as shelter for day-visitors. The important points of each section are listed here to help All over Samoa, beach fales have been adapted for you remember tourist use, some are round, some square, some open and understand and and others closed in with wooden sides. This manual think about how things is applicable to all types of beach fales and all those apply to you. working in beach fale operations. It is designed to help faapefea ona faatino i lau pisinisi. lau i faatino ona faapefea you with new ideas about how to satisfy your guests Ia faatalanoa mataupu taitasi ma lou aiga pe pe aiga lou ma taitasi mataupu faatalanoa Ia and exceed their expectations. faaleleia. ina ia tusia ai ou manatu i mea e ao ina ina ao e mea i manatu ou ai tusia ia ina The Manual is designed in the form of simple and easy- Look Ia fai le Taiala ma mea faigaluega a lou aiga aiga lou a faigaluega mea ma Taiala le fai Ia to-use check lists of ideas and handy advice. Many of out for us through mataupu. mataupu. the manual the points mentioned may seem obvious at first, but it malamalama lelei iai a’o e le’i aga’i ile isi isi ile aga’i le’i e a’o iai lelei malamalama is often the little things like a clean washbasin or a free Faitau se vaega se tasi ile vaiaso. Ia e e Ia vaiaso. ile tasi se vaega se Faitau coconut drink that make the difference between guests who stay one night and those who stay for two. aoga e te maua mai i lenei Taiala. lenei i mai maua te e aoga O nisi nei o mea e ao ina mulimuli iai ina ia atoa se se atoa ia ina iai mulimuli ina ao e mea o nei nisi O There are three main parts to the Manual: aoaoina o lau aufaigaluega lau o aoaoina Part one is designed to help you look after your guests; ile faatupeina atoa ai ma le sailia o maketi ma le le ma maketi o sailia le ma ai atoa faatupeina ile understand their needs and make them feel welcome. puleaina o lau pisinisi, ole faia o fuafuaga faataatitia faataatitia fuafuaga o faia ole pisinisi, lau o puleaina We are o loo iai ni fautuaga mo oe ile ile oe mo fautuaga ni iai loo o O le Vaega Lona Tolu Lona Vaega le O here to give you Part two focuses on how to manage your beach fale; useful tips and hot prepare food, care for your beach and provide security hints taumafa ma le malu puipuia o au malo. au o puipuia malu le ma taumafa for your guests. lelei e pulea ma vaai ai ou fale apitaga, ole gaosia o o gaosia ole apitaga, fale ou ai vaai ma pulea e lelei o lo’o fa’asino atu ai ni auala auala ni ai atu fa’asino lo’o o O le Vaega Lona Lua Lona Vaega le O Part three provides you with general advice about running your business; financial planning, marketing malamalama ai i au malo, ma o latou mana’oga. latou o ma malo, au i ai malamalama and staff training. e te maua mai ai ni auala auala ni ai mai maua te e Muamua Vaega le O Here are a few tips to help you get the most out of the mai lenei Ta’iala. lenei mai Manual. nei o auala e te fa’aaogaina ina ia e maua ai se aoga aoga se ai maua e ia ina fa’aaogaina te e auala o nei fale apitga. fale Try to read one section or topic each week pe toe fia vave o ese malo mai ou fale apitaga. O nisi nisi O apitaga. fale ou mai malo ese o vave fia toe pe faatino tulaga ia i ou ou i ia tulaga faatino and work on that before moving on to the next ona tali tagata e fai ma eseesega tele i le nonofo umi umi nonofo le i tele eseesega ma fai e tagata tali ona faapefea ona ona faapefea topic. ai ‘ae o mea laiti e pei ole mama o ou fale poo le lelei lelei le poo fale ou o mama ole pei e laiti mea o ‘ae ai mafaufauga pe pe mafaufauga Take time to discuss each new topic with your apitaga. Atonu e faapea nisi o mea lava ia e masani masani e ia lava mea o nisi faapea e Atonu apitaga. ia e Tusi ai ou ou ai Tusi e ia family and see how it can be applied to your taga’i iai ma faatusatusa iai gaoioiga uma o ou fale fale ou o uma gaoioiga iai faatusatusa ma iai taga’i Faaaoga avanoa avanoa Faaaoga business. e ala lea i le tu’uina atu o ni lisi o mea e tatau ona e e ona tatau e mea o lisi ni o atu tu’uina le i lea ala e ITU TAUA E MANATUA E TAUA ITU Make the Manual an active learning tool for all Ua faia lenei Ta’iala ina ia faigofie ona e fa’aogaina fa’aogaina e ona faigofie ia ina Ta’iala lenei faia Ua your family by writing in your own ideas after UPU TOMUA UPU each point and making notes at the end of each section in the spaces provided.