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Safety Service Patrol Priorities and Best Practices

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Safety Service Patrol Priorities and Best Practices SAFETY SERVICE PATROL PRIORITIES AND BEST PRACTICES April 2017 Notice This document is disseminated under the sponsorship of the U.S. Department of Transportation in the interest of information exchange. The U.S. Government assumes no liability for the use of the information contained in this document. The U.S. Government does not endorse products or manufacturers. Trademarks or manufacturers’ names appear in this report only because they are considered essential to the objective of the document. Quality Assurance Statement The Federal Highway Administration (FHWA) provides high-quality information to serve Government, industry, and the public in a manner that promotes public understanding. Standards and policies are used to ensure and maximize the quality, objectivity, utility, and integrity of its information. The FHWA periodically reviews quality issues and adjusts its programs and processes to ensure continuous quality improvement. Source, Cover: Photo courtesy of the Maryland State Highway Administration TECHNICAL REPORT DOCUMENTATION PAGE 1. Report No. 2. Government Accession No. 3. Recipient’s Catalog No. FHWA-HOP-16-047 4. Title and Subtitle 5. Report Date Safety Service Patrol Priorities and Best Practices April 2017 6. Performing Organization Code 7. Author(s) 8. Performing Organization Alvin Marquess, Purvi Desai, Glenn Havinoviski, Cliff Heise Report No. 9. Performing Organization Name and Address 10. Work Unit No. (TRAIS) Iteris, Inc. 11781 Lee Jackson Memorial Highway, Suite 625 11. Contract or Grant No. Fairfax VA 22033 Contract No. Subconsultants: Jacobs Engineering, Gannett Fleming, DTFH61-12-D-00037 Cumberland Valley Volunteer Firemen’s Task Order No. 5010 Association 12. Sponsoring Agency Name and Address 13. Type of Report and Period Federal Highway Administration Covered Informational Guide Book Office of Operations 1200 New Jersey Avenue SE July 2015 - April 2017 Washington, DC 20590 14. Sponsoring Agency Code FHWA HOP 15. Supplementary Notes Jimmy Chu, FHWA GTM 16. Abstract Safety service patrols on freeway and arterial roadways provide a traffic management tool for transportation agencies across the country. A swift response to incidents provides effective temporary traffic control and quick clearance practices and reduces the chance of secondary accidents and bottlenecks. As more agencies assess their needs for traffic management and the benefits of service patrols, there are many best practices they can use in their decision-making processes for new or existing program enhancements. This report identifies existing service patrol programs for lessons learned, best practices employed, and those priorities that agencies should consider. 17. Key Words 18. Distribution Statement safety service patrol, freeway service patrol, service No restrictions. patrol, incident, accident, traffic incident management, safety 19. Security Classif. (or this 20. Security Classif. (of this 21. No. of Pages 22. Price report) page) Unclassified Unclassified 114 Form DOT F1700.7 (8-72) Reproduction of completed pages authorized METRIC CONVERSION CHART APPROXIMATE CONVERSIONS TO SI UNITS SYMBOL WHEN YOU KNOW MULTIPLY BY TO FIND SYMBOL LENGTH in inches 25.4 millimeters mm ft feet 0.305 meters m yd yards 0.914 meters m mi miles 1.61 kilometers km AREA in2 square inches 645.2 square millimeters mm2 ft2 square feet 0.093 square meters m2 yd2 square yard 0.836 square meters m2 ac acres 0.405 hectares ha mi2 square miles 2.59 square kilometers km2 TEMPERATURE (exact degrees) oF Fahrenheit 5 (F-32)/9 Celsius oC or (F-32)/1.8 ILLUMINATION fc foot-candles 10.76 lux lx fl foot-Lamberts 3.426 candela/m2 cd/m2 APPROXIMATE CONVERSIONS FROM SI UNITS SYMBOL WHEN YOU KNOW MULTIPLY BY TO FIND SYMBOL LENGTH mm millimeters 0.039 inches in m meters 3.28 feet ft m meters 1.09 yards yd km kilometers 0.621 miles mi AREA mm2 square millimeters 0.0016 square inches in2 m2 square meters 10.764 square feet ft2 m2 square meters 1.195 square yards yd2 ha hectares 2.47 acres ac km2 square kilometers 0.386 square miles mi2 TEMPERATURE (exact degrees) oC Celsius 1.8C+32 Fahrenheit oF ILLUMINATION lx lux 0.0929 foot-candles fc cd/m2 candela/m2 0.2919 foot-Lamberts fl iii TABLE OF CONTENTS EXECUTIVE SUMMARY .......................................................................................................... 1 CHAPTER 1 INTRODUCTION ................................................................................................. 5 BACKGROUND ....................................................................................................................... 5 SERVICE PATROLS: A KEY TO EFFECTIVE TRAFFIC INCIDENT MANAGEMENT ...................................................................................................................... 6 EXAMPLES OF WHY SOME AGENCIES IMPLEMENTED SERVICE PATROLS .... 7 SERVICE PATROL GOALS AND OBJECTIVES ............................................................ 11 BENEFITS OF IMPLEMENTING OR ENHANCING AN EXISTING SERVICE PATROL PROGRAM ............................................................................................................ 12 CHAPTER 2 TYPES OF SERVICE PATROL PROGRAMS ............................................... 19 STAFFING OPTIONS FOR SERVICE PATROLS ........................................................... 19 LEVEL OF SERVICE............................................................................................................ 24 CHAPTER 3 SERVICE PATROL OPERATIONS ................................................................ 33 CONSIDERATIONS .............................................................................................................. 33 OUTFITTING A SERVICE PATROL................................................................................. 40 SERVICE PATROL INTEGRATION ................................................................................. 54 CHAPTER 4 FUTURE INFLUENCES .................................................................................... 63 PROGRAM EVOLUTION .................................................................................................... 63 TECHNOLOGY EVOLUTION AND CONNECTED VEHICLES .................................. 65 CHAPTER 5 PROGRAM ESTABLISHMENT OR EXISTING PROGRAM ENHANCEMENT....................................................................................................................... 67 SELECTING THE RIGHT SERVICE PATROL PROGRAM ......................................... 67 CHAPTER 6 CONCLUSIONS .................................................................................................. 77 BEST PRACTICES ................................................................................................................ 77 LESSONS LEARNED ............................................................................................................ 79 SUMMARY ............................................................................................................................. 81 APPENDIX A REFERENCES AND RESOURCES ............................................................... 87 APPENDIX B: HOLD HARMLESS LIABILITY LEGISLATION EXAMPLE................. 89 APPENDIX C: TRAFFIC INCIDENT MANAGEMENT INTER-AGENCY MEMORANDUM OF UNDERSTANDING EXAMPLES ..................................................... 91 APPENDIX D: ACKNOWLEDGEMENTS ............................................................................ 99 APPENDIX E: BIBLIOGRAPHY .......................................................................................... 101 v LIST OF FIGURES Figure 1. Formula. Pennsylvania Department of Transportation Incident Factor Formula. ......... 37 Figure 2. Graph. Pennsylvania Department of Transportation 2005-2007 Incident Factor Statistics Map. ............................................................................................................................... 38 Figure 3. Graph. Nevada Department of Transportation Incident Mitigation Example. .............. 39 Figure 4. Photo. North Carolina’s Incident Management Assistance Patrol Vehicles. ................ 43 Figure 5. Photo. Examples of Washington State Department of Transportation’s Vehicle Types. ....................................................................................................................................................... 44 Figure 6. Photo. Regional Emergency Action Coordinating Team Regular Response Vehicle. .. 45 Figure 7. Photo. Regional Emergency Action Coordinating Team Incident Command Vehicle. 46 Figure 8. Photo. Example of Rear Conspicuity Striping. ............................................................. 47 LIST OF TABLES Table 1. Florida Service Patrol Assists (2000-2013). ..................................................................... 9 Table 2. Examples of Patrol Staffing Options. ............................................................................. 20 Table 3. Program Examples with Baseline Service Patrol Components. ..................................... 27 Table 4. Program Examples with Mid-Level Service Patrol Components. .................................. 29 Table 5. Program Examples with Full Function Service Patrol Components. ............................. 31 Table 6. Example Service Patrol Operation Hours. ...................................................................... 36 Table 7. Nevada Department of Transportation Mitigations per Vehicle per Hour. .................... 40 Table 8. Examples of Vehicle Equipment. ..................................................................................
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