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Level 3 Certificate in Travel Services (Technical Certificate) (4876-38) Level 3 Certificate in Travel Services (Technical Certificate) (4876-38) www.cityandguilds.com Qualification handbook for centres September 2017 Version 3.1 (September 2017) About City & Guilds As the UK’s leading vocational education organisation, City & Guilds is leading the talent revolution by inspiring people to unlock their potential and develop their skills. We offer over 500 qualifications across 28 industries through 8500 centres worldwide and award around two million certificates every year. City & Guilds is recognised and respected by employers across the world as a sign of quality and exceptional training. City & Guilds Group The City & Guilds Group operates from three major hubs: London (servicing Europe, the Caribbean and Americas), Johannesburg (servicing Africa), and Singapore (servicing Asia, Australia and New Zealand). The Group also includes the Institute of Leadership & Management (management and leadership qualifications), City & Guilds Land Based Services (land-based qualifications), the Centre for Skills Development (CSD works to improve the policy and practice of vocational education and training worldwide) and Learning Assistant (an online e-portfolio). Copyright The content of this document is, unless otherwise indicated, © The City and Guilds of London Institute and may not be copied, reproduced or distributed without prior written consent. However, approved City & Guilds centres and candidates studying for City & Guilds qualifications may photocopy this document free of charge and/or include a PDF version of it on centre intranets on the following conditions: centre staff may copy the material only for the purpose of teaching candidates working towards a City & Guilds qualification, or for internal administration purposes candidates may copy the material only for their own use when working towards a City & Guilds qualification The Standard Copying Conditions (see the City & Guilds website) also apply. Please note: National Occupational Standards are not © The City and Guilds of London Institute. Please check the conditions upon which they may be copied with the relevant Sector Skills Council. Published by City & Guilds, a registered charity established to promote education and training. City & Guilds 1 Giltspur Street London EC1A 9DD T +44 (0)844 543 0000 F +44 (0)20 7294 2413 www.cityandguilds.com [email protected] Every effort has been made to ensure that the information contained in this publication is true and correct at the time of going to press. However, City & Guilds’ products and services are subject to continuous development and improvement and the right is reserved to change products and services from time to time. City & Guilds cannot accept liability for loss or damage arising from the use of information in this publication. If you have a complaint, or any suggestions for improvement about any of the services that we provide, email: [email protected] Level 3 Certificate in Travel Services (Technical Certificate) (4876-38) www.cityandguilds.com Qualification handbook for centres September 2017 Version 3.1 (September 2017) Qualification title GLH TQT Number QAN Level 3 Certificate in Travel Services (Technical 191 220 4876-38 500/9738/6 Certificate) Version and date Change detail Section 1.1 July 2014 Removed references to Exodus Travel Units 2.0 September 2014 Removed Unit 343 Throughout the handbook 3.0 September 2015 Removed units not part of the 4876-25 rules of combination Qualification Structure, Assessment, Units 3.1 September 2017 GLH and TQT added Structure QCF removed Appendix 1 Level 3 Certificate in Travel Services (Technical Certificate) (4876-38) 3 City & Guilds Believe you can www.cityandguilds.com 4 Level 3 Certificate in Travel Services (Technical Certificate) (4876-38) Contents 1 Introduction to the qualifications 7 2 Centre requirements 11 3 Course design and delivery 13 4 Assessment 14 5 Units 20 Unit 225 Travel planning 21 Unit 301 Worldwide travel and tourism destinations 28 Unit 304 Principles of marketing for travel and tourism 38 Unit 306 Travel insurance 45 Unit 308 Development of tour operators’ products and services 53 Unit 309 Special interest holidays and independent travel 59 Unit 310 Arranging business travel 67 Unit 312 Travel and tourism destinations – England 79 Unit 313 Travel and tourism destinations – Scotland 84 Unit 314 Travel and tourism destinations – Ireland 89 Unit 315 Travel and tourism destinations – Wales 94 Unit 319 Planning and delivering guided tours 99 Unit 344 Principles of supervising customer service performance in hospitality, leisure, travel and tourism 104 Relationships to other qualifications 110 Appendix 1 Sources of general information 111 Level 3 Certificate in Travel Services (Technical Certificate) (4876-38) 5 City & Guilds Believe you can www.cityandguilds.com 6 Level 3 Certificate in Travel Services (Technical Certificate) (4876-38) 1 Introduction to the qualifications This document contains the information that centres need to offer the following qualifications: Qualification title and level City & Guilds qualification Qualification number accreditation number Level 3 Certificate in Travel Services 4876-38 500/9738/6 (Technical Certificate) Area This qualification… Who is the qualification …meets the requirements of those learners undertaking an for? apprenticeship What does the …allows candidates to learn, develop and practise the skills required qualification cover? for employment and/or career progression in the travel and tourism sector. Is the qualification part of …serves as a technical certificate in the travel industry Apprenticeship a framework or initiative? framework. Why has the qualification …provides valuable accreditation of knowledge for candidates been developed? undertaking an apprenticeship. Level 3 Certificate in Travel Services (Technical Certificate) (4876-38) 7 1.1 Qualification structure To achieve the Level 3 Certificate in Travel Services - Leisure and Business, learners must achieve 15 credits from the mandatory unit, and a minimum of 7 credits must be achieved from the optional units. Unit City & Guilds Unit title Credit accreditation unit number value number Mandatory K/601/3371 Unit 301 Worldwide travel and tourism destinations 15 Optional J/601/3183 Unit 225 Travel planning 5 M/601/3372 Unit 306 Travel insurance 3 J/601/3328 Unit 309 Special interest holidays and independent 7 travel A/601/3374 Unit 310 Arranging business travel 10 K/601/3340 Unit 312 Travel and tourism destinations - England 5 M/601/3341 Unit 313 Travel and tourism destinations - Scotland 4 T/601/3342 Unit 314 Travel and tourism destinations -Ireland 4 A/601/3343 Unit 315 Travel and tourism destinations - Wales 4 L/600/1066 Unit 344 Principles of supervising customer service 2 performance in hospitality, leisure, travel and tourism To achieve the Level 3 Certificate in Travel Services – Head Office, learners must achieve 15 credits from the mandatory unit, and a minimum of 7 credits must be achieved from the optional units. Unit City & Guilds Unit title Credit accreditation unit number value number Mandatory K/601/3371 Unit 301 Worldwide travel and tourism destinations 15 Optional J/601/3183 Unit 225 Travel planning 5 H/601/3319 Unit 304 Principles of marketing for travel and tourism 8 M/601/3372 Unit 306 Travel insurance 3 Y/601/3320 Unit 308 Development of tour operators’ products and 8 services J/601/3328 Unit 309 Special interest holidays and independent 7 travel L/600/1066 Unit 344 Principles of supervising customer service 2 performance in hospitality, leisure, travel and tourism 8 Level 3 Certificate in Travel Services (Technical Certificate) (4876-38) To achieve the Level 3 Certificate in Travel Services – Field Staff, learners must achieve 15 credits from the mandatory unit, and a minimum of 8 credits must be achieved from the optional units. Unit City & Guilds Unit title Credit accreditation unit number value number Mandatory K/601/3371 Unit 301 Worldwide travel and tourism destinations 15 Optional H/601/3319 Unit 304 Principles of marketing for travel and tourism 8 Y/601/3320 Unit 308 Development of tour operators’ products and 8 services L/601/3346 Unit 319 Planning and delivering guided tours 8 L/600/1066 Unit 344 Principles of supervising customer service 2 performance in hospitality, leisure, travel and tourism 1.2 Opportunities for progression On completion of these qualifications candidates may progress into employment or to the following City & Guilds qualifications: Level 3 NVQ Diploma in Travel Services Level 3 NVQ Certificate in Tourism Services 1.3 Qualification support materials City & Guilds also provides the following publications and resources specifically these qualifications: Description How to access Promotional materials www.cityandguilds.com fast track approval forms/generic fast track approval form www.cityandguilds.com Assessors’ guide for centres www.cityandguilds.com Answer pack for centres www.cityandguilds.com Total Qualification Time Total Qualification Time (TQT) is the total amount of time, in hours, expected to be spent by a Learner to achieve a qualification. It includes both guided learning hours (which are listed separately) and hours spent in preparation, study and assessment. Title and level GLH TQT Level 3 Certificate in Travel Services (Technical 191 220 Certificate) Level 3 Certificate in Travel Services (Technical Certificate) (4876-38) 9 10 Level 3 Certificate in Travel Services (Technical Certificate) (4876-38) 2 Centre requirements
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