Inside 4Q2013 2 ....Taking Charge of Legal Spending - The ACC Value Challenge 4 ....Internal Investigations from a Practical Perspective 5 .....ACC News 6 ....Past Event Photos 8 .....Five Tips for Preparing Effective Intellectual Property Assignments 9 ....Upcoming Events 10 ...Welcome New Members! 10 ..Board Members and Contacts FOCUS President’s Message Kevin Whyte, Carmeuse Lime & Stone
My term as President, which I have • We arranged a joint CLE/ Where have we fallen short? enjoyed immensely, has come to a close. networking event with the One area in which we !e ACC is a wonderful organization that Washington County Bar have not made progress is o"ers many resources and opportuni- Association. advocacy for certain posi- ties to in- house lawyers. I intend to stay • We established the use of tions in which the in-house involved and to take advantage of such LinkedIn to communicate bar has a special interest. resources and opportunities. with our membership. We ACC National is very active First, I would like to thank Barb Dudek, would hope that the use with respect to advocacy our Chapter Administrator. Barb’s experi- of this tool will increase as initiatives. I have not done a ence, attention to detail, dedication and members become increas- good job of supporting such creativity ensure that things get done ingly aware of the ease of e"orts. Certainly, this is an promptly and in a professional man- communicating by this medium. area in which we can improve. ner. Second, I would like to thank all of • We initiated a program to reward an As mentioned in an earlier Focus article, our o#cers and board members. Every individual member active in pro bono we appreciate any feedback that you may time that something needed to be done, e"orts by o"ering a monetary contribu- provide. !e annual survey o"ers a good volunteers from the Board stepped up to tion to the organization in which he or chance for you to give your opinions, but the plate. We have been fortunate for the she is involved. Given the high level of there is no need to wait. If you have any committed team of talented professionals commitment by many of our members opinions or ideas to o"er, let us know. leading our Chapter. to pro bono activities, participation Finally, I would like to thank all of you, Susan Apel will serve as the President was more limited than we expected. our members, especially those of you who in 2014 and I am sure that she will lead Nevertheless, I believe that this is a have participated in the various events the Chapter to new heights. She has put good idea that the Board may wish to and CLEs organized throughout the together a sterling slate of o#cers and pursue in the future. year. I hope that you will continue to stay directors for 2014. I know that the future • Our CLE programs continue to be well involved. See you around. of the Chapter is in great hands! attended and the quality of presenta- It is always good to re$ect on accomplish- tions remains high. ments and also to consider what could • Our membership continues to grow at a have been done better. Our Board led slow but steady rate. We started the year many positive advances in 2013. Some with 404 members and as of September examples include: 30th, the membership totaled 420. • Several board members organized a • Our %nancial position remains strong, CLE with the Pirates’ General Counsel which allows us to, among other things, followed by a Pirates’ game in one of the make signi%cant contributions to stadium boxes. !e feedback regarding worthwhile organizations. this event was very positive. Taking Charge of Legal Spending - The ACC Value Challenge By Catherine Moynihan, Director of Legal Management Services, ACC
What an interesting and exciting time ship in 2011, based entirely on value- to be working as in-house counsel. !e based fee arrangements. !e agreement balance of power has shi&ed. Corporate sets a base price combined with a per- counsel are taking the reins %rmly in formance bonus, while making adjust- hand, proactively managing legal spending ments for in-sourcing over time; and the legal function to drive better value VAL UE CHAMPION • Target and Nilan Johnson Lewis have for clients. As the ACC Value Challenge parsed employment legal work into four reaches its 5-year anniversary, we could components and applied a slightly dif- not be more excited about these changes. ferent retainer model to each and, along ACC launched the Value Challenge Convergence and Conversion to with prevention measures, achieved (AVC) in September 2008 in response Value-Based Fees 20% savings; to the disproportionate growth in legal • Bank of America reduced it approved • Similarly, RBC Capital Markets and costs relative to other business expenses. law %rms from hundreds down to a Morgan Lewis have teamed up to yield Worse, companies were smarting over “litigation roundtable” of 30 and moved savings of 35% by tailoring fee struc- the extreme unpredictability of legal over 80% of its litigation to %xed fees; tures to the speci%c matter or portfolio; spending. The ACC Value Challenge • United Technologies has 70% of its out- is committed to the proposition that • Tyco International works with only one side spending on value-based fees, and law firms and law departments can %rm, Shook Hardy & Bacon, on all of is on the march to 100%; improve efficiency through better its US litigation. Together, they have cut relationship, management, and pricing • O#ce Depot reached a tipping point of product liability cases in half, new case practices, and still reduce costs (while over 50% of outside spend on value- %lings by 65%, and case cycle time by maintaining law firm profitability). based fees, tailoring the fee type to the 40% since 2004; practice area (employment, securi- The Value Challenge is not just a call • Sherwin Williams demonstrated how ties, real estate, even patent troll joint to action. To help law department and the use of a single %rm, Gallagher defense); law firm leaders control costs, the ACC Sharp, to coordinate designated types provides resources, educational oppor- • P%zer, GlaxoSmithKline and Home of matters nationwide can result in tunities and, importantly, shares what’s Depot are at or on the march to 100% of signi%cant savings (15%) and improved working in the value movement. The outside spending on value-based fees, outcomes, particularly when both inside AVC res ource librar y is chock full of and the list goes on… and outside counsel undergo techni- examples of effective “value practices” cal product training in order to more employed by legal departments and Moving the Right Work to the Right e"ectively represent the client. law firms, as well as guides to imple- Resource – Downshi!ing Low Value menting value-based fees, outside Work and Upshi!ing Strategic Work Multi-faceted Value Initiatives – Pulling counsel management, project manage- • Nike and British Telecom have imple- Lots of Value Levers ment, strategic staffing, knowledge mented legal work intake portals, managed • Marsh & McLennan and Medtronic management and more. And ACC’s by an LPO and a law %rm respectively, that have handled huge growth in demand Legal Service Management workshops, use playbooks to allocate the work. Lower for their legal services, while holding offered twice a year, provide hands on value, repetitive work is outsourced and steady on in-house counsel sta#ng and training in using key tools and tech- in-house counsel get to handle the more decreasing outside legal spending by niques. We welcome both internal and complex, strategically important work; leveraging technology, converging and external counsel to take advantage of converting to value-based fees – great • When Mondelez was spinning o" Kra& the AVC resource library and partici- models of focused leadership guided by Foods, it worked with Axiom to address pate in the workshops. benchmarking and metrics; the 20,000 patents, 40,000 contracts Leading Value Practices – The and 80,000 trademarks, supported by • NetApp has combined implement- ACC Value Champions playbooks – all for a %xed fee. ing new technology with legal process Since 2012, ACC has been recognizing and project management, outsourcing, Taking Client/Firm Collaboration To and strong outside counsel manage- the inspiring accomplishments of legal the Next Level – Preventative Lawyering department leaders implementing value ment practices – value-based fees and • Healthcare Insurance Reciprocal of initiatives. !e ACC Value Champions quarterly business reviews – to speed up Canada (HIROC) and Borden Ladner demonstrate the myriad ways that legal legal services cost-e"ectively. Gervais negotiated a six-year partner- department leaders can drive value. continued on page 3
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Smaller Departments Driving Value - external counsel. Theme: “Working For more information about the ACC In Lots of Ways and in Lots of Countries together, how can we improve the value Value Challenge, contact ACC’s Director • United Retirement Plan Consultants of legal services?” Some suggested of Legal Management Services, Catherine (US) collaborated creatively with its law questions to discuss: J Moynihan at [email protected]. %rm, Porter Wright, to create a tool to • How can we improve trust and improve overcome two of most common barriers our relationship, on both sides? “The ACC Value Challenge to %xed fees – lack of data and risk of provides online resources, variability in project scope; • How can we assure an adequate $ow skill-building workshops and of work so that outside lawyers under- • Lucchini (Italy) has bene%ted greatly stand the client better and can be more benchmarking information, all from its GC’s leadership on vendor e#cient in what they do? of which the RBC team have management and use of technology- enabled decision-making and process • How can we get junior lawyers bet- utilized. It’s about sharing what management to cut cycle time by 65% ter trained, priced at more reasonable works, and I am proud that and spending by 40% – best practices levels, practicing law more on the front members of my team have that other functions in the company line, and less likely to leave? now become leaders of the have adopted; • How can we better budget and manage ACC Value Challenge – having • China State Construction Engineering costs and sta#ng? been named 2012 ACC Value Corporation (Dubai) insourced all • How can we evaluate progress and Champions and serving as contract work, gained e#ciency with performance? technology and employed new law %rm faculty for ACC’s Legal Service management practices – %xed fees with • How can we create a culture of continu- Management workshops and success bonuses – a switch that has ous improvement, on both sides? on the ACC Value Challenge enhanced recoveries by 60 percent and At the end of the meeting, agree to try Steering Committee. Join us saved 50 percent on external legal fees out some of the ideas, even if on a small in 2012. in taking on the ACC Value scale, and to meet regularly to assess Seeking more ACC Value these e"orts. Over time, you will settle on Challenge!” Champions to honor in 2014. the most e!ective approaches to reduce - David Allgood, Executive Vice Presi- costs, improve spend predictability, and If you have implemented value-focused dent & General Counsel, Royal Bank achieve better legal outcomes; and along management practices to cut spending, of Canada and Chair, Association of the way you will see that they also yield improve predictability and/or achieve Corporate Counsel Board of Directors higher client and career satisfaction. better legal outcomes, share your success story. We are seeking examples that range from simple, discrete measures that got good results to broad programs – and from all sizes of law departments glob- ally. Go to acc.com/valuechampions to complete the simple nomination form by February 7, 2014.
Now Accepting Nominations for 2014 ACC Value Champions! Submit by February 7, 2014
Taking on the ACC Value Challenge – A Good Place to Start is to “Meet.Talk.Act.” Ready to start your own value program? A good way to start building value-based client/firm relationships is to, very simply, engage in conversa- Some of the 2013 ACC Value Champions with ACC CEO Veta Richardson (L to R): tions with law firms about specific ways Richard Stock of Catalyst Consulting; Mike Caplan and Mel Schwarz of Marsh to improve value - then take action. McLennan Companies; Connie Brenton of NetApp; Michael Boyce of Health Insurance Host an informal lunch with your key Reciprocal of Canada; Veta Richardson; John Morris of Borden Ladner Gervais 3 Internal Investigations from a Practical Perspective The Importance of Conducting an Internal Investigation and the Factors Your Organization Should Consider By Charles A. De Monaco and Jana C. Volante1, Fox Rothschild LLP
The Benefits of Conducting an should be designed to meet the criteria in requesting whether a written report Internal Investigation set forth in Chapter 8 of the United States should be prepared and submitted. Sentencing Guidelines. When suspicions of wrongdoing or illegal If a written report is requested and pre- activity have arisen in your organization, an !e results of an internal investigation pared, it should address all critical facts internal investigation should be considered will allow an organization to consider related to the investigation. !e written to minimize damage to the organization’s whether to self-report criminal wrongdo- report should identify the scope of the reputation and to limit the organization’s ing to the government. Voluntary disclo- inquiry, summarize the steps taken to exposure to criminal, civil and regulatory sure can help the organization minimize gather the evidence, summarize the facts enforcement and related action. the risk of prosecution or, if the organiza- discovered during the investigation, pro- tion is prosecuted, can help in diminish- vide a legal analysis, and suggest recom- An internal investigation should be ing the severity of penalties imposed on mendations. considered when there is a credible the organization, including the size of the indication that a law or an important Initial Steps that Your Organization %ne and the imposition of organizational organizational policy has been violated. Should Take in Conducting an probation. An organization without an !is information may come from an Internal Investigation e"ective corporate compliance program internal audit, a hot-line or from an will likely be placed on probation with !e organization should consider engag- employee or agent of the organization. a condition to implement an e"ective ing experienced and independent outside !e goal of an internal investigation is to compliance program designed to prevent counsel to conduct a full and unbiased obtain accurate and reliable information and detect violations of law. !is condi- investigation of the alleged misconduct. about an allegation and evaluate whether tion will remain under the oversight of !e scope of the internal investiga- to self-report any illegal activities to the the court for the duration of probation tion should be reasonably calculated government. Otherwise, the corporation and a monitor may be appointed by the to address the alleged misconduct. !e risks investigation by a state or federal law court to oversee the implementation of organization and its counsel should enforcement agency. If that occurs, the the compliance plan. discuss and agree upon the scope of the corporation loses control and has far less investigation and steps to be taken prior opportunity to mitigate the damage. Although the initial audience for an to initiating the internal investigation. internal investigation is the corporation’s If counsel concludes, as a result of the general counsel and Board of Directors, One of the %rst steps in conducting an internal investigation, that the allega- if a voluntary disclosure is made, the gov- internal investigation is to secure and pre- tion is credible, then the organization ernment will also receive the information serve all potentially relevant documents. must take prompt and e"ective action to gathered in the internal investigation. !e best practice is to promptly and imme- address the violation and prevent a recur- However, even if a voluntary disclosure is diately advise in writing all appropriate rence of the conduct. One way to take being considered, the work of an attorney management and employees to preserve such corrective action and to show the in conducting an internal investigation all potentially relevant hard and electronic government that the organization is tak- should be done in such a way to preserve documents, which is commonly known ing the misconduct seriously, rectifying the attorney-client privilege and work as a “hold.” Any organizational document it, and trying to prevent such misconduct product doctrine. retention policy (better described as an from happening again in the future, is automatic document deletion policy – a through the enhancement, or implemen- Depending upon the organization’s objec- systematic plan for the destruction of tation of, an e"ective corporate compli- tives in conducting the internal investiga- paper and/or electronic %les) should be ance program. A corporate compliance tion, it is o&en wise for an organization’s halted or suspended immediately. program should be focused on the areas Audit Committee or Board of Directors of risk to the organization and include to receive an oral report regarding the !e next step is to interview relevant wit- policies, standards, and procedures results of the internal investigation from nesses pursuant to an established pro- designed to prevent and detect violations counsel prior to deciding whether a tocol. In conducting witness interviews, of law by employees and agents of the written report is desirable. Many factors it is advisable to have an attorney and organization. !e compliance program may in$uence an organization’s decision one other person, who may also be an attorney, paralegal or investigator, present ______for the interview. Notes should be taken 1Partner Charles A. De Monaco and associate Jana C. Volante are litigators with the Pittsburgh o#ce of Fox Rothschild LLP. Mr. De Monaco concentrates his practice in securities litigation and director and o#cer liability, and a memorandum should be prepared corporate compliance and governance, environmental law, health care law, commercial litigation and white collar following each interview. criminal defense. Ms. Volante concentrates her practice on white-collar criminal defense as well as commercial litigation. Contact them at [email protected] and [email protected], respectively. continued on page 5
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!e combination of witness interviews what steps should be implemented to pre- rienced in-house and outside counsel and document review, coupled with an vent and detect further non-compliance. should work together in providing advice analysis of any prior regulatory history, to the organization as to how best to tai- It is important to note that not all internal will assist counsel in determining whether lor an internal inquiry that is best suited investigations are alike and that a cookie- a violation of policy or law took place and for the speci%c allegation at issue. cutter approach should be avoided. Expe- ACC News
Meet ACC’s New Compliance Management program (March 4–5, Business Education for In-house Portal Atlanta, GA or May 6–7, St Louis, MO) to Counsel Check out ACC’s new Compliance Portal develop skills in structuring value-based Gain a deep understanding of business and put this great resource to use. With %rm/client relationships through business management with focused programs focused resource bundles, improved school style case study. Space is limited, from ACC and Boston University School navigation, and a new search function, and this program will sell out. Questions? of Management. Specially designed for the Compliance Portal is the go-to place Contact Catherine J. Moynihan at in-house counsel and taught by faculty with for all your compliance needs. Resource [email protected] or +1 202.293.4103 extensive experience teaching lawyers, these bundles cover popular topics such as x398. Secure your spot today at www.acc. programs will help you master essential global anti-corruption, export controls, com/legalservicemanagement. MBA disciplines, enhance project/risk antitrust, and many more. Learn more at Compliance & Ethics Training is management skills, and stand out in today’s www.acc.com/compliance. Back! competitive legal market. For dates and registration, visit www.acc.com/businessedu. Take the Pain Out of Contracting Mark your calendar for ACC’s Compliance With the new ACC Contracts Portal, & Ethics Training (April 7–8, 2014, Austin, Save Time, Money and Effort controlling your contract process from TX) — a two-day program packed full with with ACC Alliance Partners beginning to end has never been easier. compliance essentials. !is is the program We’ve done the work for you by partner- Use the ACC Contracts Portal to dra& and you should attend if you need to make your ing with legal service providers to bring benchmark contracts, prepare yourself organization’s compliance program more you exclusive o"ers. For example: to enter into tough contract negotiations, robust and successful, or want to better and re%ne your processes with practical defend your organization against a myriad • Modus, our newest partner, is a full- resources focused on e"ective contract of internal and external compliance risks. service eDiscovery Data Management management and best practices. Learn For more information, visit www.acc.com/ce. Firm that helps organizations gain con- more at www.acc.com/contracts. Jumpstart Your Career with trol over and better predict Discovery Be Recognized As An ACC Value Corporate Counsel University costs. Modus o"ers ACC members a complimentary Discovery Readiness Champion !e Corporate Counsel University® (June Evaluation that includes an interactive Have you implemented value-based 1–3, Minneapolis, MN) is developed workshop to provide organizations pricing, or any of the related management exclusively for attorneys who are new with a clear analysis of their ability to practices advocated as part of ACC’s to in-house or who are looking for ways e"ectively manage Discovery. Value Challenge? If so, you could be sharpen their basic in-house practice skills. selected and recognized as an ACC Value !is program introduces the fundamentals • Copyright Clearance Center pro- Champion! ACC wants to celebrate of in-house practice and covers the vides smart solutions that simplify the your accomplishments and share your di"erent roles and responsibilities access and licensing of content, allow- management tactics, enabling others to expected of an in-house counsel. For more ing businesses to legally %nd and share model your successes and drive value information, visit ccu.acc.com. copyrighted materials including books, for clients. Tell us your story and get the Save the Date: ACC’s 2014 journals, newspapers, magazines, mov- recognition you deserve. Nominations Annual Meeting ies, television shows, blogs and more. are due by February 7, 2014. To submit ACC members are eligible to receive Join in-house counsel from all over the your story, or for more information, visit exclusive discounts. world at ACC’s 2014 Annual Meeting www.acc.com/valuechampions. (October 28–31, New Orleans, LA). As the Find out more about all of the Alliance Legal Service Management world’s largest gathering of the in-house partners at www.acc.com/alliance. Workshops counsel community, this meeting o"ers over 100 CLE/CPD programs and dynamic Ready to take your management skills to networking opportunities. For more the next level and thrive in the evolving information and early bird registration, legal marketplace? Join law department visit am.acc.com. and law %rm leaders at the Legal Service
5 Past Event Photos
Bryan Stroh (r), VP and General Counsel for the Pittsburgh Pirates, gave ACC WPA members a glimpse of what it is like behind the scenes of a pennant race on September 18, 2013. After the program, ACC members went over to the World Series Suite to cheer on the Bucs against the Padres. Special thanks to ACC WPA Board member, Scott Seewald (l), for setting up a great event!
September 24, 2013 - Insurance Coverage For Cyber Risks and Realities was the topic for speakers John Scordo and Roberta Anderson of K&L Gates.
The Role of Negotiation In The Art of War: How To Win Without Fighting on October 1, 2013. Pictured from left: Maria Greco Danaher of Ogletree Deakins and Dianna Karg of FedEx Ground.
6 Western Pennsylvania Chapter FOCUS 4Q13 In a world of traditional thinking and conventional wisdom, where can you find a legal partner imaginative enough to anticipate your next challenge?