Annual General Report Te Roopu Taurima O Manukau Trust 2012 He Mihi

Tena tatou katoa kua tatu mai nei ki te whakatutuki i tenei kaupapa a tatou, Te Hui A Tau mo Te Roopu Taurima O Manukau Trust. Ki nga mema honore o te Poari o tenei Roopu o tatou, ki nga Mokopuna katoa, me nga Kaimahi puta noa i nga rohe katoa o Te Roopu Taurima O Manukau, tena koutou katoa.

E kore rawa tatou e wareware ki te hunga kua wheturangitia nei, nga Mokopuna me nga whanau whanui o Te Roopu Taurima O Manukau. Haere ratou, haere ratou, haere ratou katoa kia tatou nga kanohi ora, Tena tatou katoa.

1 3 notice of annual general meeting 2012

Ko Te Roopu Taurima O Manukau e karanga atu ki a koutou e nga whanau, kaimahi, mokopuna, nga mata , haere mai nei ki te tautoko i te hui e tu mai nei. E nga whanau whanui o Te Roopu Taurima o Manukau, anei ra te panui mo te hui a tau i roto i a Noema me ona mohukihuki, tumanako, nau mai, haere mai

The 2012 Annual General Meeting for Te Roopu Taurima o Manukau Trust will be held on Thursday, 15 November 2012 at Te Roopu Taurima o Manukau office – 519 Great South Road, Otahuhu, Auckland.

Any enquiries or clarification please contact Mereana Hona, Board Administrator email: [email protected]

4 5 Agenda The annual meeting of Te Roopu Taurima O Manukau Trust will take place on Thursday 15th November 2012, 519 Great South Road, Otahuhu, Auckland.

1. Karakia 2. Mihimihi Himene - Whakaaria Mai 3. Present/ Apologies 4. Previous Meeting Minutes – AGM 2011

Statistics 5. Business Associates 6. What’s on board 7. Organisational Chart 8. ‘Kei roto I te Whare’ –In the whare (whakapapa o nga whare) 9. Service Statistics Yearly 2012

Reports 10. Chairperson report – tabled by Derek Petera 11. Executive Director report – tabled by John Marsden 12. Business Support Services • Finance report – tabled by Cathy Li • Assets report – tabled by Saul Roberts • Human Resources report – tabled by Ani Petera/Adele Muller/Matthew Paul, Tupou Evans • Quality and Risk report – tabled by Tangihaere Macfarlane • Information Systems report – tabled by Valerie Lui • Maori Development Advisor report – tabled by Waitai Petera • General Manager Business Support – tabled by Brian Emery 13. Care Services Reports • Residential Services- Auckland – tabled by Phillip Muller • RIDSAS Services- Auckland – tabled by Wiremu Anaru • Auckland Vocational Services – tabled by Maata Tua • Mahinga Mara report – tabled by Lisa Muller • Awhi Whanau Auckland – tabled by Destiny Neilson/Louisa Fielding • Regional Manager Overview report – tabled by Sarah (Hera) Te Pou-Onehi • Area Manager report – tabled by Tony Tietie • Te Taitokerau report – tabled by Picolo Paaki • Te Waipounamu report – tabled by Winiata Brown • General Manager Care Services report – tabled by Lorraine Bailey • Clinical report – tabled by Sarah Williams • Korowai Aroha 14. Nominations a. Chairperson nominations (John Marsden to Chair from this point) b. Board Administrator nominations 15. General Business 16. Karakia Whakamutunga/ Himene

6 7 Hui Minutes Whare/Service Area: Annual General Meeting 2011 Te Ra: 17th November 2011 Taken By: Mereana Hona- Board Administrator

Karakia: John Marsden Mihimihi: Gary Brown, Waitai Petera Start Time: 6:15pm Present: Derek Petera- (Chairman) John Marsden, Gary Brown, Miriama Postlethwaite, Sandra McDonald, Tiraha Ngerengere, Denise Ewe, Debbie Renahan In Attendance : Phillip Muller- Area Manager , Waitai Petera- Maori Advisor , Ani Petera- Human Resource Manager, Jeff Muir ( Accountant), Lisa Muller- Mahinga Mara, Nora Cooke, Cedric Snowden, Monty Hune Jnr, Cathy Li, Maata Tua, Maree King, Monty Hune Snr, Te Awhina Asekona-Korowai Aroha, Tangihaere Macfarlane, Ashani Senanyyake, Elsie Tua-whanau, Jeff Muir (Accountant) , Picolo Paaki-Area Manager , Wiremu Anaru, Hine Rangitutia- Regional Manager, Gary Wyatt ( RIDCA) , Craig Clarke- Transport Manager, Jenny Stronge–Partner of Craig Clarke Apologies: Michael Phanoulas

Moved: Derek Petera Second: Debbie Renahan Carried:

1. Karakia o Q & R- “ it’s about improvement- by 2. mihimihi Tangihaere Macfarlane 3. Attendance and apologies o Supporting the Kaupapa- By Waitai Petera 4. Poroporoaki 13. Care Services 5. Confirmation of minutes of 2010 annual meeting o Auckland o Matters arising o South Islands 6. Financial Audited Report 2011 o Waikato 7. Business Associates- o Te Taitokerau o Night of Delights • Organisation Profile Appointment of o Sports Madness Auditors/ Business Associates 14. Te Ara Taumatatanga- “ A pathway forward” 15. Future Aspirations- ‘If we don’t know where we came 8. Highlights of 2011 from, we won’t know where we are going’ 9. Whose on Board 16. General Business 10. Chairman’s Report- by Derek Petera 17. Election of Officers 11. Change Direct Report- by John Marsden 18. Karakia Whakamutunga 12. Business Services Finance report-tabled by Cathy Li o Artwork provided by Roimata Aubrey and Dallas Nelson o Assets Report- tabled by Maree King o Transport Report- tabled by Craig Clark o Mucking In- by Lisa Muller o He tangata, he tangata- by Ani Petera o OSH- by Ashani Senanyake Mihimih

Na John Marsden i tuku mihi atu ki aMichael Phanoulas. Kei te tino mauiui ia i tenei wa. Acknowledgements and prayers to Michael Phanouals, who is very unwell at this point in time. Our wishes are with him and his whanau

Agenda Item # 5 Annual General 2010 Previous Meeting Minutes: Previous Minutes passed as true and correct yes √ no ☐ Correction of name: - Sandra MacDonald not Sandra Thompson Moved: Derek Petera Seconded: Miriama Postlethwaite Carried: Previous Minutes Agenda Item # 5 : Matters Arising from previous meeting minutes 2011 Risk Level: Low whare / service area: annual general meeting 2011 Hui Minutes Correction of name- Sandra Thompson to Sandra McDonald th Te Ra: 17 november 2011 Taken by: mereanaWhare/Service hona Area: Annual General Meeting 2011 Related Policy: Moved: Derek Petera Seconded: Debbie Renahan Carried: Board Standing Te Ra: 17th November 2011 Taken By: Mereana Hona- Board Orders Administrator Actions to improve: Person • Nil Responsible:

Timeframe: Karakia: John Marsden Mihimihi: Gary Brown, Waitai Petera Start Time: 6:15pm Present: Derek Petera- (Chairman) John Marsden, Gary Brown, Miriama Postlethwaite, Sandra McDonald, Tiraha Ngerengere, Denise Ewe, Debbie Renahan Agenda Item # 6: Financial Audit Report 2011 Risk Level: Low In Attendance : Phillip Muller- Area Manager , Waitai Petera- Maori Advisor , Ani Petera- Human Resource Manager, Jeff Tabled by Jeff Muir –Accountant Muir ( Accountant), Lisa Muller- Mahinga Mara, Nora Cooke, Cedric Snowden, Monty Hune Jnr, Cathy Li, Maata Tua, Maree “that the Finance Audit Report be accepted as true and correct” Related Policy: King, Monty Hune Snr, Te Awhina Asekona-Korowai Aroha, Tangihaere Macfarlane, Ashani Senanyyake, Elsie Tua-whanau, • Financial results not good Business Jeff Muir (Accountant) , Picolo Paaki-Area Manager , Wiremu Anaru, Hine Rangitutia- Regional Manager, Gary Wyatt ( • Financial deficit for Year ending 2011 Planning RIDCA) , Craig Clarke- Transport Manager, Jenny Stronge–Partner of Craig Clarke • Jeff strongly advised need to implement cost savings strategies or the organisation will not Apologies: Michael Phanoulas continue in business

Moved: Derek Petera Second: Debbie Renahan Carried: “the board move that the financial audit report 2011 be ratified and accepted ”

Discussions 1. Karakia Q & R- “ it’s about improvement- by o Moved: Derek Petera Seconded: Debbie Renahan Carried: 2. mihimihi Tangihaere Macfarlane

3. Attendance and apologies Supporting the Kaupapa- By Waitai Petera o Agenda Item # 7: Business Associates Risk Level: Low 4. Poroporoaki 13. Care Services Derek Petera tabled report of list of current business associates 5. Confirmation of minutes of 2010 annual meeting Auckland o • Read as true and correct. o Matters arising o South Islands To change Accountant Auditors to Cynthia Forbes Associates 6. Financial Audited Report 2011 o Waikato Motion to move to change Accountant Auditors to Cynthia Forbes Accountants Related Policy: 7. Business Associates- o Te Taitokerau Moved: John Marsden Seconded: Derek Petera Carried o Night of Delights • Organisation Profile Appointment of o Sports Madness Auditors/ Business Associates 14. Te Ara Taumatatanga- “ A pathway forward” Agenda Item #8: Organisational Profile Risk Level: Low Agenda Item # 10: General Business 15. Future Aspirations- ‘If we don’t knowRisk where Level: we Low came Reports tabled 8. Highlights of 2011 from, we won’t know where we are going’ 9.1. BoardWhose Nominations:on Board 16. General Business Related Policy: Derek Petera removed himself’ Gary Brown chaired the meeting from this point. 10. Chairman’s Report- by Derek Petera 17. Election of Officers

11. Change Direct Report- by John Marsden 18. Karakia Whakamutunga Nominations for Chairman position: 12. Business Services Agenda Item # 8: Chairman AGM Report 2011 Risk Level: John Marsden nominated Derek Petera Seconded: Sandra MacDonald Finance report-tabled by Cathy Li Tabled by Derek Petera - Chairman Negligible “move that theo board accept Derek Petera as the Chairman” Artwork Agreed provided by Roimata Aubrey and Dallas Nelson “that the Chairman Report 2011 be received” Assets Report- tabled by Maree King Lorraine Baileyo nominated Denise Ewe- Seconded: Cathy Li Chairman read and tabled report Transport Report- tabled by Craig Clark Denise Ewe declinedo nomination • Related Policy: Mucking In- by Lisa Muller Accepted by Dereko Petera Moved: Derek Petera Seconded: Denise Ewe Carried: Board Standing He tangata, he tangata- by Ani Petera o Orders OSH- by Ashani Senanyake Gary Brown continuedo from this point. Mihimih

Nominations for Board Secretary Agenda Item # 9: Change Director’s report Risk Level: NaSandra John MacDonaldMarsden i tuku nominated mihi atu Mereanaki aMichael Hona Phanoulas. Seconded: Kei te tino Gary mauiui Brown ia i tenei wa. AcknowledgementsRelated and Policy prayers to Tabled by John Marsden, Negligible Michael“move that Phanouals, the board who accept is very Mereana unwell Honaat this a points the Boardin time. Administrator Our wishes are for with another him and term” his Agreed whanau Board Standing • Mihimihi Accepted by Mereana Hona Orders • Been a challenging year for all Related Policy:

Agenda Item # 5 Annual General 2010 Previous Meeting Minutes: • Challenges occurred with maintaining fiscal position. Experienced a deficit of over $500k by Business Planning

Previous Minutes passed as true and correct yes √ no ☐ year ending. Karakia: Matua John Marsden Finish Time: 8:55pm • About more accountable in what we do CorrectionNext Hui of name:Date: - 20 Sandra12 MacDonald not Sandra Thompson • Restructure of executive management team, implementation of new team Moved: Derek Petera Seconded: Miriama Postlethwaite Carried: • Look at new models of service for Mokopuna, Level of Risk Likelihood Agenda Item # 5 : Matters Arising from previousalmost certain meeting is likely minutes 2011is moderate is unlikely is rareRisk Level: Low • Year of consolidation and change to come extreme risk of harm or Critical Critical High Moderate Low • Currently under section 101 enquiry Correction of name-actual Sandra harm occurringThompson to Sandra McDonald Discussions held significant risk of harm Critical High Moderate Low Negligible

e Related Policy: moderate risk of harm High Moderate Moderate Low Negligible • Questions around how did we manage to be in deficit of year ending? John explained there were Moved: Derek Peteraminimal Seconded: risk of harm DebbieModerate Renahan Low LowCarried : Low NegligibleBoard Standing Consequenc several reasons that contribute to the deficit, however we need to plan as to moving forward and insignificant Low Low Negligible Negligible NegligibleOrders apply remedial action. Actions to improve: Person • Cedric- Ask who is responsible for the deficit? Reponses given by John- There are contributing factors, but no one can be held responsible • Cedric- As the board, shouldn’t the board be held accountable? Response- Board were not fully informed or communicated to about the state of the organisation. The previous CEO failed to

8 9

Agenda Item # 9: Care Services Reports Risk Level: “that the care services reports be received” Negligible

Auckland Reports tabled by Phillip Muller Related Policy: • Services operating fine Business Planning • Slow referral of Mokopuna • Continuation of every day activities for mokopuna Willie Anaru • Auckland RIDSAS have a lot to reflect on throughout the last 12 months. • Undergoing Section 101 enquiry • Extraction of Mokopuna from service • Continuation of providing services occurring

provide clear information and update. Board felt they weren’t fully advised of what was going report tabled on, therefore cannot be held accountable. • Report read and tabled • Discussion about Section 101 enquiry- 2011 identified were purported to be several cases of • Experience earthquake, so has been challenging year abuse, hence the removal of Mokopuna from the roopu. An enquiry was initiated by the Ministry • Reshuffle of services as a result of the earth quake of Health, under Section 101.. This is serious case where Ministry of Health believe we are in • Disaster recovery plan implemented breach of the IDCCR Act 2003. Comments made- Kaimahi feel they have been falsely accused of • Relocation of Mokopuna to new whare , lost two whare in earthquake, Tawera, and Te Whare abusing Mokopuna. Board response: The enquiry revealed there were practices that occurred Hou. Mokopuna relocated to North Canterbury. which were in breach, therefore constipated the enquiry. • September 2011- marks the 4 year anniversary of Christchurch • Monty- acknowledged Kaimahi do a good job, supportive towards Mokopuna, however feel the blame has been put on Kaimahi, purporting they are abusers! Waikato report tabled by Hine Rangitutia • John – Board have taken measures and will continue to apply remedial action to ensure the • Experienced growth in last year- 10 Mokopuna entered from DSL services roopu maintains status. There is a long road ahead, people need to be accountable and • Opening of new whare continuing on working. • Restructuring occurred • Cost savings strategies to be implemented to cut back costs, to regain financial position. • 2 x recruitment drives for Waikato to fulfil kaimahi vacancies Gary Wyatt commented on conditions of Section 101) unable to go into case itself due legislative reasoning’s. Te Taitokerau report- tabled by Picolo Paaki “that the Change Directors report 2011be received” Projection for 2012

• Respite and Residential Services. Require more referrals before auctioning. Motion to move the Change Directors report 2011 be accepted • A lot of young people (12-17 y/o) are now coming through the court system. Courts can now ‘ Moved: Derek Petera Seconded: Debbie Renahan Carried: refer to RIDCA for residential services. (CYFS) Actions to improve: Person • Nil Responsible General Manager Care Services- tabled by Lorraine Bailey

• Spoke of Section 101 enquiry- ongoing. Timeframe: • Cost savings strategies to be implemented soon to arrest financial position

• Audit undertaken by Margret Wylie

• Board taken initiatives /remedial action Agenda Item # 9: Business Services Reports Risk Level: • Projects undertaken during time: Te Ara Taumatatanga (Sarah Williams, Ani Petera and Negligible Mereana Hona- visiting regions to gage how kaimahi are thinking, what are some of the issues “that the business services reports for 2011be received” and how to address these matters.. provide a solution forward. Finance report tabled by Cathy Li-Finance Manager (read report) Related Policy: • Reintroduction of Tauira Poutama- key factor for 2012 • Report supported comments/report conveyed by John Marsden, Jeff Muir ( Accountant) Assets report tabled by Maree King- Assets Manager (read report) • Communication – key drive for care services for 2012- forging relationships, re-establishment of relationships with providers, reconnecting. Identified we had lost credibility with some of our • New to organisation, replaced Angela Hoy providers and funders. Need to regain credibility back • Challenging year • Communication with Kaimahi- as a result of Te Ara Taumatatanga- Kaimahi feel disempowered, • To install robust practices and processes not fully informed of what is going on, communication is not filtering to every day staff. Need to • Systems- to work on systems to collate/record for document management strategize Transport report tabled by Craig Clarke (read report)

• Vehicles require repairs and maintenance- ageing fleet Motion to move the Change Directors report 2011 be accepted • Devising vehicle replacement plan for 2012 ‘Moved: Derek Petera Seconded: Debbie Renahan Carried: Garden report-tabled by Lisa Muller (read report) Actions to improve: Person Human Resources report- ‘He Tangata, He Tangata, tabled by Ani Petera- Human Resource Manager • Nil Responsible (read report)

• Training programmes implemented Timeframe: • Staff trained, workforce development, numeracy and literacy, Diploma Frontline Management

OSH report- tabled by Ashani Senanyake (read report) Agenda Item # 10: General Business Risk Level: Low Quality and Risk report- tabled by Tangihaere MacFarlane- Quality and Risk Manager (read report)

• Quality Plan implemented 1. Board Nominations: • To initiate cross whare audits for 2012 Derek Petera removed himself’ Gary Brown chaired the meeting from this point. Maori Advisor report- ‘Supporting the kaupapa’ tabled by Waitai Petera- Maori Advisor (read report) • Tautokoniga i te kaupapa o te roopu Nominations for Chairman position: John Marsden nominated Derek Petera Seconded: Sandra MacDonald Motion to move the business services reports for 2011 be accepted” “move that the board accept Derek Petera as the Chairman” Agreed ‘Moved: Derek Petera Seconded: Debbie Renahan Carried: Lorraine Bailey nominated Denise Ewe- Seconded: Cathy Li Actions to improve: Person Denise Ewe declined nomination • Nil Responsible Accepted by Derek Petera

Timeframe: Gary Brown continued from this point.

Agenda Item # 9: Care Services Reports Risk Level: Nominations for Board Secretary “that the care services reports be received” Negligible Sandra MacDonald nominated Mereana Hona Seconded: Gary Brown Related Policy Agreed “move that the board accept Mereana Hona as the Board Administrator for another term” Board Standing Accepted by Mereana Hona Auckland Reports tabled by Phillip Muller Related Policy: Orders

• Services operating fine Business Planning

• Slow referral of Mokopuna Karakia: Matua John Marsden Finish Time: 8:55pm • Continuation of every day activities for mokopuna Willie Anaru Next Hui Date: 2012

• Auckland RIDSAS have a lot to reflect on throughout the last 12 months. Level of Risk Likelihood • Undergoing Section 101 enquiry almost certain is likely is moderate is unlikely is rare extreme risk of harm or • Extraction of Mokopuna from service Critical Critical High Moderate Low actual harm occurring

• Continuation of providing services occurring significant risk of harm Critical High Moderate Low Negligible e moderate risk of harm High Moderate Moderate Low Negligible minimal risk of harm Moderate Low Low Low Negligible South Island report tabled Consequenc 10 insignificant Low Low Negligible Negligible Negligible 11 • Report read and tabled • Experience earthquake, so has been challenging year • Reshuffle of services as a result of the earth quake • Disaster recovery plan implemented • Relocation of Mokopuna to new whare , lost two whare in earthquake, Tawera, and Te Whare Hou. Mokopuna relocated to North Canterbury. • September 2011- marks the 4 year anniversary of Christchurch

Waikato report tabled by Hine Rangitutia • Experienced growth in last year- 10 Mokopuna entered from DSL services • Opening of new whare • Restructuring occurred • 2 x recruitment drives for Waikato to fulfil kaimahi vacancies

Te Taitokerau report- tabled by Picolo Paaki Projection for 2012 • Respite and Residential Services. Require more referrals before auctioning. • A lot of young people (12-17 y/o) are now coming through the court system. Courts can now refer to RIDCA for residential services. (CYFS)

General Manager Care Services- tabled by Lorraine Bailey • Spoke of Section 101 enquiry- ongoing. • Cost savings strategies to be implemented soon to arrest financial position • Audit undertaken by Margret Wylie • Board taken initiatives /remedial action • Projects undertaken during time: Te Ara Taumatatanga (Sarah Williams, Ani Petera and Mereana Hona- visiting regions to gage how kaimahi are thinking, what are some of the issues and how to address these matters.. provide a solution forward. • Reintroduction of Tauira Poutama- key factor for 2012 • Communication – key drive for care services for 2012- forging relationships, re-establishment of relationships with providers, reconnecting. Identified we had lost credibility with some of our providers and funders. Need to regain credibility back • Communication with Kaimahi- as a result of Te Ara Taumatatanga- Kaimahi feel disempowered, not fully informed of what is going on, communication is not filtering to every day staff. Need to strategize

Motion to move the Change Directors report 2011 be accepted ‘Moved: Derek Petera Seconded: Debbie Renahan Carried: Actions to improve: Person • Nil Responsible

Timeframe:

Business Associates what’s on board

lawyer Smith and Partners Barristers and Solicitors This year for Te Roopu Taurima has been one of firstly significant Mauri Ora. I have been a member of Te Roopu Taurima O Manukau changes particularly with the consolidation process of the change Trust Board since 2009. Throughout this time the journey for Te accountant KCA Ltd Chartered Accountants management process. Secondly it has been a reminder to all BOD Roopu has been eventful to say the least. I am pleased to have auditor McGregor Bailey Chartered Accountants members as to the importance of “TIMELY INFORMATION” and how participated in some of the many changes that have occurred within such information can guide the Board in critical decision-making. the organisation in the past couple of years. Some of the measures bank ASB Bank Ltd I want to congratulate all the BOD members for their contributions have seen growth occur in our financial situation as well as in the funders Ministry of Health Disability Services Directorate and strategic insight during the change process. I especially want to services we are providing. I wish to thank the team of Te Roopu Northland District Health Board acknowledge the Chairperson and the Change Director for guiding Taurima for their patience, understanding and efforts. Canterbury District Health Board us through such a critical phase of Te Roopu Taurima’s ongoing No reira, tena koutou, tena koutou, tena koutou katoa Ministry of Social Development development. “I want to also sincerely acknowledge the tremendous Accident Compensation Corporation work of the GM’s and their continued commitment to the kaupapa Debbie Dawson-Renahan Department of Corrections of Te Roopu Taurima services ensuring that continuous quality Maori Providers Development Scheme improvements in every aspect of the business is at the forefront of their thinking and actions, albeit, at times under somewhat insurance Glen Stonne Ltd E mihi ana ki te Rangi, e mihi ana ki te whenua, e whakatau ana ki challenging circumstances (Nga Mihi Nui Kia Koutou Katoa)” a ratou kua okioki, kua whakangaro i nga tirohanga kanohi i roto i information services Gen-i NZ Ltd Endeavour Solutions Ltd “ E hara I te toa he toa takitahi, engari he toa takitini” te tau, i te marama, i te wiki, i tenei ra. Tenei tatou te mahuetanga IDT Workforce Solutions iho, e puhia nei e nga hau o te ao. Gary Brown M NZIOD Revera Ltd na Te Atairangikaahu (1982) Belton IT Nexus Intelligent Business Intergen Ltd The Board’s commitment in the last twelve months to be resolute Ricoh NZ Ltd Ko Brian O’Shea toku ingoa to uphold the vision of E Kore A Muri E Hokia: There is no turning Netsoft Ltd Ko Ngati Awa me Ngapuhi aku back, We can only go forward (Dr Tui Adams) continues. But there Ko Ngati Patuwai me Ngati Rehia aku hapu is still much to do to ensure that the Te Roopu Taurima o Manukau quality services DAA Group Ltd Ko Mataatua te waka Trust strives to realise in every aspect of Board deliberations that general practitioners Various throughout Auckland / Waikato / Te Tai Tokerau / Christchurch regions Rangatiratanga mo tatou katoa i runga i nga tikanga o tena o tena I have 20 experience working across government departments in o tena remains the central tenet and guiding principle in all decision government agencies RIDCA the area of funding / contracting and management. These include, making. Full and transparent governance must be accountable to Taikura Trust Department of labour, Te Puni Kokiri, MSD, and the Waitemata operational activities through sound annual and strategic planning Regional and National Health and Disability Providers nationwide DHB. I currently work in the largest Primary Health Organisation. and vice versa. The potential of Te Roopu Taurima to continue to property organisations Housing NZ Ltd - Auckland / Northland / Midlands / Christchurch prosper as the largest tikanga based kaupapa Maori provider, for My qualifications are based on Maori Community Development. Community Living Trust - Auckland / Northland / Midlands / Christchurch intellectually disabled whanau demands this respect. Regional real estate agencies nationwide My interests are all sports, diving, fishing and mokopuna. I have a Na Denise Te Tuhi Ewe (2012) son (25) and a Daughter (23) and two tumeke moko (tama). printing services PrintPlus Botany

12 13 Rangatiratanga mo tatou katoa i runga i nga tikanga o tena, o tena, o tena Te Roopu Taurima O Manukau Trust Organisation Chart-Oct 2012

Mokopuna Whanau

Whaea Board of Matua Trustees

Executive Director

Exec PA

Maori Development General Manager General Manager Clinical Manager Advisor Care Services Business Support

Care Services Exec PA Administrator

Regional Manager Regional Manager Information Systems Quality & Risk Assets Human Resource Finance Korowai Aroha Northern Southern Manager Manager Manager Manager Manager

Area Manager Area Manager Business Senior Assets HR Advisor Area Manager Northland Administrator Accounts x 3 Residential RIDSAS Auckland Admin Officer Support/Development Area Manager Area Manager Assets Officer HR Facilitator Administrator Administrator Payroll x 2 Administrator South Island Waikato 1.5fte

Respite Kaitaataki x 3 Business Mahinga Administrator Kaitaataki x 3 Awhi Whanau Team Leaders x 2 Care Managers x 2 Administrator Administrator Ringa Awhina Kaiwhakahaere x 1 Kaitaataki x1 Kaiwhakahaere x 2 Vocational Coordinator x 1 Administrator Mara Kaiwhakahaere x 2 Kaiwhakahaere Voc X 1 Care Kaitaataki x 2 Care Kaitaataki x 3 Kaiarahi Receptionist Kaiarahi Manager x 1 Vocational Manager x 1 Kaiwhakahaere x 1 Kaiarahi Coordinator x 1

Kaiawhina Kaiarahi Kaiarahi Kaiawhina Kaiawhina

Kaiawhina Kaiawhina

14 15 Statistical Information

40 Income ($ Million) 30 number of whare by region Auckland Midlands 35 25 Taitokerau 30 Christchurch 20 25

20 15 income 15

number of whare 10 10 5 5

0 0 2009 2010 2011 2012 2009 2010 2011 2012

number of mokopuna by region Auckland 40 total expenses ($ Million) 140 Midlands 35 120 Taitokerau

30 Christchurch 100 25 80 20 60

total expenses 15

number of mokopuna 40 10

5 20

0 0 2009 2010 2011 2012 2009 2010 2011 2012

800 number of staff 160 number of mokopuna by service Residential RIDSAS 700 140 HCRS 600 120 Respite Care

500 100

400 80

300 60 number of staff

200 number of mokopuna 40

100 20

0 0 2009 2010 2011 2012 2009 2010 2011 2012

16 17 financial audit report

18 19 20 21 22 23 24 25 26 27 28 29 30 31 From the Chairman executive directors report derek petera, chairman John marsden, qso, jp

Tena koutou katoa e nga mokopuna, whanau me nga kaimahi o Te services across the organisation. E nga mana, e nga reo, e rau rangatira ma, tena koutou katoa. He Time has arrived where the acquisition of other type businesses Roopu Taurima O Manukau Trust. Kei te mihi nui kia koutou katoa mihi tenei ki nga tini mate o te tau kua hipa atu nei. No reira, haere may need to be promulgated. There are also opportunities through On a lighter note, it was an absolute pleasure to attend the very mo tenei tau. koutou ki te huihuinga o te tini me te mano kua wehe ki te po. No looking at existing businesses being sold which are becoming more first Te Taitokerau Mokopuna Ball held in Whangarei. I take my hat reira, kapiti hono tatai hono, ratou kia ratou, tatou hoki ki a tatou. available by the day. As I reflect on the last twelve months there have been some off to Korowai Aroha, management and kaimahi of Te Tai Tokerau significant management changes within the organisation. The Board for their outstanding organisation of this event and coordination The past 12/18 months has been one of reconfiguration of Te Roopu The Board will need to consider the diversification of its business. is very pleased with the new structure of leadership under Lorraine including catering done by the staff. What was also exceptional Taurima O Manukau Trust particularly relevant to management Bailey, General Manager Care Services and Brian Emery, General was seeing the mokopuna ball “glammed up” for their night of along with the consolidation of the services. The principal issues Gratitudes Manager Business Support with the oversight of John Marsden as glitz and glamour. It was difficult to choose the winners for the for restructure have been to reconfigure the direction forward for Te There are several groups that need to be acknowledged in bringing Executive Director. different prizes. In my opinion they were all winners. Well done Te Roopu Taurima O Manukau Trust whilst at the same time seeking Te Roopu Taurima O Manukau Trust through a very difficult year Tai Tokerau! to address escalating expenditure. of activity. What has also been massive is the commitment and dedication shown by all kaimahi and management across the organisation who As the festive season draws nearer, I would like to extend my sincere While the reconfirming of strategic direction was relatively straight Various government agencies and other groups in this type of have got on with the “mahi” in providing the very best quality of gratitude and appreciation to all management and kaimahi for the forward, the addressing of escalating costs has been much more service have freely offered support and assistance through the year. care for mokopuna. work you all do at times going over and above. To Lorraine, Brian complex. The main changes to address both aspects, were to We particularly acknowledge MOH and RIDCA for their invaluable and John thank you for steering the waka forward and as always review the Senior Management team and seek strategies as to how assistance through the year. Although no road is ever smooth, the Roopu has risen to the my sincere appreciation to each board member for your support this area may be reconfigured. A new management structure was different challenges such as the scrutiny of the various surveillance The second group to be thanked is the staff many of whom have throughout the year. put in place. Essentially both services of Residential and RIDSAS audits held throughout the year. These audits have however been given their time unselfishly - often working double shifts etc. were aligned more closely with each other, particularly with the embraced with an openness of accountability and gives us the Ma te Atua e manaaki, hei tiaki, management level now spread across to cover both services. The Finally I wish to pay gratitude to the Chairperson and the Board who opportunity to always look at ways to improve the way we do Derek major effect of these changes were: have retained a close oversight and providing direction often when things. It is with renewed confidence that the new management and decisions have had the potential to become challenging. kaimahi have been effective and efficient in the delivery of quality 1. Close monitoring of staff shifts/rostering within the whare 2. More proactivity in increasing occupancy of whare throughout I believe this coming year will be one of further challenges, however Aotearoa with genuine commitment and passion these can be overcome and 3. Systems review i.e. telecommunications and IT software progressed for the benefit of Te Roopu Taurima O Manukau Trust. 4. Strengthening and enhancement of Quality Assurance Kia ora tatou processes and policies 5. Consolidation of current services with the enhancing of John Marsden, Executive Director relationships with other associated relationships.

Most of these have now been addressed which leads us to the next phases - review of our resources, and staffing benefits i.e. Sleepover payments now due.

Future Direction Te Roopu Taurima O Manukau Trust appears to have turned the corner in terms of its viability as a result of the tighter infrastructural processes that have been instituted over the past 12 months. This has been achieved with the cooperation of all staff in their efforts towards managing daily running costs.

The trick to ensuring ongoing viability of Te Roopu Taurima O Manukau Trust remains as managing whare occupancy rates and close managing of overall costs. There is the potential of expanding the service into other areas throughout Aotearoa and discussions with various areas are already occurring.

32 33 Finance report assets report cathy li, finance manager saul roberts

The last year has seen the Trust changing and developing in many Future focus still should be to protect income while controlling Kotahi tonu te wairua o nga mea katoa. Koia te timatanga, koia surrounding compliancy codes and regulations and with this, significant ways with the result of improved operational efficiency costs and capital expenditure through prioritizing objectives and te whakaotiranga, koia te kaiwhakawa o nga mea katoa, kororia ki the safety and health of our mokopuna and our kaimahi are at and effectiveness. activities, monitoring variance of actual against budget, and tana ingoa tapu. Paimarire. the forefront of our minds. Assets have taken upon ourselves to undertaking periodic reviews of our strategic plan. vigourously assess, evaluate and remedy a number of problems I am delighted to see the positive results in the state of affairs of the During the second quarter of this year I was fortunate to join Te that have plagued whare in the past. As a consequence of Assets Trust after consolidation of whare, roster reviews, increased number Finally, I would like to thank all my team members for their hard Roopu Taurima o Manukau Trust as the new Assets Manager. As I conducting property condition reports, a number of new capital of referrals and decreased vacancy rate. work and commitment during the past year. I also want to reiterate had come to understand, Te Roopu Taurima had more recently gone builds have been identified for the coming new year. Whare my gratitude to each department for their support to the Finance through a number of transformations. This included the formation During this financial year, 31 new mokopuna entered and 12 Whirinaki is one of those that have been identified as a proposed team. of a new Assets department which saw a merging of the Transport mokopuna left our care services i.e. mokopuna numbers increased new build. and Whare portfolios. It’s with great pleasure that I present an from 227 to 246. Despite a reduction in vocational income by $0.40 Cathy Li outline of the Assets report for the 2012/2013 AGM. Being smart and identifying our core business has included building million (16.2% on last year), our total income was up $1.57 million closer working relationships with our external stakeholders. Critical (5.7% on last year). Our residential and RIDSAS income increased With vast and wide skills including fleet management, architectural, to our success has been a drive by Assets to engage and demand by 8.2% and 7.8% respectively. Total expenses increased by $0.43 mechanical and administrative backgrounds, the newly appointed more buy-in from our landlords (including Housing NZ), contractors million only, i.e. 1.5% of last year total expenses, mainly contributed Assets team look forward to contributing and adding value to the and suppliers that aligns with our strategic direction as Te Roopu to by staff and property costs. The net result is a significant wider strategic direction of the organisation. The Assets team are a Taurima. Moreover, Assets will be looking to build on an already improvement from a deficit of $0.75 million to a profit of $0.42 relatively newly appointed team of 3.5 FTE’s. seamless integration with our wider organisational departments. million. This is a great achievement especially in such difficult While this is not necessarily an innovative approach, it is one that economic times. assists Assets with simplifying our interface with the rest of the We have worked with the Union, delegates, the Ministry of Health world. and DHB’s about the sleepover settlement, and final agreement has I’m reminded of a time I attended Hana Te Hemara’s infamous speech now been reached. We are expecting funding from the Ministry to she gave at an Auckland University Maori Students Association hui enable a full payment of the six year sleepover back pay liability, the in 1988. Though she achieved notoriety for comments that were Trust contribution to which will be $0.64 million. hugely taken out of context, thinking globally and acting locally was the catch phrase of the day. As a kaupapa Maori organisation, the opportunity to seize upon international models of asset

Left to right: Tori Puata (Senior Assets Officer) - Te , Waikato Maniapoto, Ngai Takoto; Lennae Boyce (Assets management and develop one that is heavily founded on Maori Administrator) - , Ngati Porou, Ngati Raukura; Kaiawhi Wharemate (Assets Officer) - Ngai Tu, Ngati Moerewa, fundamentals is exciting. I’m encouraged by the opportunities that Ngapuhi Nui Tonu; Saul Roberts (Assets Manager) - Te Waiohua, Waikato lay ahead for Assets in 2013. This will be a year that continues More recently there have been a number of Asset initiatives initiated to contribute to the ongoing operational direction of Te Roopu this year, of which one in particular, would have a significant Taurima. I believe it will be one that hails a genuine sense of impact on the reduction of Assets’ operating costs. Faced with new energy, vibrancy and exuberance to an already motivated and a mature fleet where the average age of vehicles was 7 years aspiring team. old, health and safety, and soaring repair and maintenance costs No reira hei korero whakamutunga: eventually led to the impending proposition to replace our fleet. A capital investment decision was initiated and the rollout of a Kia hora te marino, vehicle replacement programme began June 2012. Since this time, Kia whakapapa pounamu te moana, a number of new vans and sedans have been introduced to the fleet. Kia tere te karohirohi, Assets plan to continue the replacement programme over the next I mua i to tatou huarahi. 18-24 months and this will continue to be driven by the need for May the calm be widespread, more cost-effective fleet management practices, an appreciation of May the ocean glisten as greenstone, the magnitude of fleet operational costs, funding availability and May the shimmer of light vehicle replacement guidelines. Ever dance across our pathway.

This year there have been a number of interesting challenges with Paimarire. our whare. Assets continues to be reminded of our responsibilities

34 35 human resources report Ani petera, adele muller, matthew paul, tupou evans

Overview by Ani Petera (HR Manager) Managers in relation to change management, policy and HR training • Connie Watts – Casual Registered Nurse Whangarei recommendations are completed and signed off by the appropriate This year the Human Resource team had some positional changes processes will go a long way to improve management capability, • Louise Fielding – Awhi Whanau / Kaiwhakahaere Auckland level of management. with Adele Muller appointed H.R Facilitator (previously Executive confidence and competence to deal with issues effectively when • Destiny Nielson – Awhi Whanau / Kaiwhakahaere Auckland Credentialing: In line with our review of the HR manual, a Human Resources P.A), responsible for recruitment and specific they are raised. • Sarah Te Pou-Onehi – Regional Manager Waikato-South credentialing profile for clinical positions has been developed. This training. Tupou Evans appointed H.R Administrator (previously • Char-lee Wallace – Receptionist Auckland Recruitment by Adele Muller (HR Facilitator) outlines the qualifications and experience required of each clinical Team Secretary RIDSAS Auckland), responsible for administrative • Te Kaanga Skipper – Korowai Aroha Auckland For 2012 the establishment of a more streamlined management position and monitors registration currency respectively. and records management support. Matthew Paul appointed H.R • Winiata Brown – Area Manager Otautahi structure for Te Roopu Taurima O Manukau Trust has brought Advisor responsible for OSH/Health and Safety/CPI and First Aid • Christine Keenan – Kaitaataki Waikato Occupational Health and Safety about a number of positive changes. With the oversight of John training. • Lennae Boyce – (Temp) Assets Administrator Auckland by Matthew Paul (HR Advisor) Marsden as Executive Director, the new look structure has seen the • Tori Puata – Senior Assets Officer Auckland Te Roopu Taurima O Manukau Trust promotes excellence in Human Resource Manual: One of the major tasks for Human appointment of Lorraine Bailey as General Manager Care Services health and safety management through the use of sound hazard Resources has been to review the Human Resource manual. We and Brian Emery returning from Australia in January 2012 to take Along with recruiting for the above positions, existing administration management systems and practices. were fortunate to contract the services of Karna Luke (TTL Business up the position of General Manager Business Support. staff had the opportunity to apply for internal positions in other Consultants) to review and update our manual to align with Te support areas, providing expert IT and administrative support to This year an opportunity arose to have all our OSH representatives A number of vacant or new positions were high on the recruitment Roopu Taurima O Manukau policy manual and to ensure the their managers and teams. Auckland (30), Taitokerau (6) and Hamilton (14) in September 2012 agenda this year. Human Resources were able to meet the demand meeting of legislative requirements. Further to the above, TTL and October 2012 to up-skill in the health and safety (stage 1) with the appointments of the following people to their respective As we know the quality of service for mokopuna is always at the Business Consultants will provide training to our managers in the certification provided by a ACC H&S Professionals. positions and regions for 2012: forefront to ensure mokopuna are provided with the very best care areas of change management, training and overall H.R workshops. and furthermore to ensure that whare are adequately staffed and Training consisted of the Health and Safety Employment Act (HASE • Joanna Singh – Business Administrator Waikato Wage Bargaining: November 2012 sees the current Collective resourced. The growth of the Roopu this year has seen Human ACT) with the primary objective of covering the prevention of • Matthew Paul – HR Advisor Auckland Employment Agreement up for renewal. Given the changes that have Resources facilitate seven recruitments employing eighty-six harm to all persons at work and other persons on, or in the vicinity • Dana Marii-Tito – Team Administrator Care Services RIDSAS occurred within the Roopu, Karna Luke has also been contracted kaiawhina across the motu with a further two planned for Taitokerau of their place of work. In recognition of their achievements a Auckland to provide his service to assist and facilitate this process with and Waikato before Christmas. combined regional OSH meeting via V.C will be held in December 12 • Cassandra Dickinson – Team Administrator Care Services management in partnership with the Public Services Association. to acknowledge the participants attaining their Health and Safety Residential Auckland In my view recruiting the right person/s for the job generates (Stage 1) certificate. Investigations and Complaints: This year has seen its fair share of • Serlina Yi – (Temp) Accounts Administrator achievements, positive outcomes, optimum care that ultimately complaints and concerns. Having responsibility and oversight in this • Ani Capper – Kaitaataki Waikato ensures we have happy, content and satisfied mokopuna, whanau area has certainly been a huge learning in terms of employment • Saul Roberts - Assets Manager Auckland and kaimahi. relations. As mentioned previously, specific training workshops for • Christine Henare – Accounts Payable Officer Auckland Train the Trainer: This training facilitated by Una Ryan has been identified as a means of standardising a more uniformed approach to the delivery of orientation/refresher training for kaimahi throughout the regions. The target group made up of Kaiwhakahaere, Kaitaataki and Care Managers will cover the capability of trainers to further enhance their skills, the collection of existing training programmes to re-design the training and resources and effective ways of measuring kaimahi learning.

Records Management committee by Tupou Evans (HR Administrator) Human Resource contribution to the records management committee for the year has involved ratifying numerous forms including the merger of HR 303 and HR 303a. Human Resource has also introduced two new forms. The Repairs and Maintenance form being trialled enables us to keep track of various R&M’s during the OSH hui (Auckland Only) and the investigation recommendation form constitutes the final step of our investigation process ensuring

36 37 OSH guest speakers: This year we organised three guest speakers Overall there were sixteen participants from Auckland and seven to attend the OSH hui. The regions were able to link in via video participants from Hamilton who completed the course this year. conference to Auckland where OSH representatives were given Graduation ceremonies were held in both Auckland and Hamilton updated information in relation to: to recognise the achievements of these participants.

• ACC - Process and Procedures - by Arnold De Farias, Relationship summary by Ani Petera (HR Manager) Manager Workplace In conclusion I would like to firstly acknowledge and thank Adele, • Employee Assistance Programme - by Irene Bates, EAP Tupou and Mathew for their hard work and diligence throughout Consultant the year. It’s with confidence and reassurance that when I am not • Infection Control Management - by Sarah Williams, Clinical around the team just get on with the mahi –“Mahia te Mahi”. Manager, Te Roopu Taurima O Manukau Trust Last but not least, the Human Resource team would like to Workbased Training – Leading Workforce Literacy: Work-based acknowledge and thank all the teams in Tamaki Makaurau, Te Tai Training programme 2012 was once again offered to kaimahi in Tokerau, Waikato and Otautahi. Their ongoing administration Tamaki Makaurau and Waikato. Participants were eager to learn support has been outstanding which has contributed to the overall and develop their skill-base. The outcome of the programme quality improvements and effective human resource delivery developed participant literacy and numeracy skills in the areas throughout the motu. of: oral communication, leadership communication, everyday numeracy and financial literacy. The programme has resulted in the We wish everyone a very Merry Christmas and look forward to the participants increasing their confidence to communicate effectively, new challenges that 2013 brings, and in doing so reflect on this extend their oral communication skills, increase their confidence whakatauaki by the late Sir James Henare. and leadership skills and revise and update the practical application “We have come too far not to go further of their numeracy skills. We have done too much not to do more”

38 39 quality & risk report information systems report tangihaere macfarlane valerie lui

E nga hau e wha mai i Te Taitokerau, ki Tamaki Makaurau, ki Whare visits ‘Technology makes it possible for people to gain control over Earlier this month we welcomed our new IT Provider – Belton IT Waikato tae noa atu ki Otautahi, kia ora mai tatou katoa. 85% of Te Roopu Taurima O Manukau whare were visited over the everything, except over technology’ Limited, who will assist us in moving forward with our technology past year by the Q&R team. A whare visit schedule is under – John Tudor needs- not only in the aspect of technical support, but also in The quality role within Te Roopu Taurima O Manukau Trust supports development with a view to each whare being visited at least twice the development of robust and seamless processes relating to the aspiration towards an organisational culture where care is at the 2012 has been a year of development and growth within the a year by a member of the Q&R team, or as delegated. information technology. It is exciting to be part of the future heart of everything we do. world that is Te Roopu Taurima O Manukau Trust. We have seen development of our internal intranet, roll out of printers in the ourselves move from button controlled mobiles to touch screen, E ki ana te korero, ‘Tiaki Mokopuna, Manaaki Tangata’. Policy whare and the development of a well designed database system to • Policy Manuals were distributed to all whare in loose leaf email- receiving wonders, from large conventional CPU to Ipad and fit the needs of our Roopu. We continue to work through tasks at Certification and Accreditation format by August 2012. For the most part, associated coaching tablets. This change has moved us into a more efficient way of light speed to prepare for the coming years. Te Roopu Taurima O Manukau Trust continues to maintain and mentoring was undertaken by Q&R team. using technology to our advantage. The need to have information Last but not least, I acknowledge those whom have worked before certification in accordance with the Health & Disability Service • Policy review programme continues and project is at 50% in a timely manner is imperative. The requirement to communicate me to give Te Roopu Taurima O Manukau Trust the starting block Standards (HDSS), and accreditation in accordance with the completion. with the masses is essential. to move towards a technology-based environment. They have Evaluation and Quality Improvement Programme (EQuIP4). Manuals/Documents This year we have accomplished tasks such as: roll out of computers prepared the soil, sown the seeds and ensured that the right amount Evaluation / Audit • A comprehensive review process is underway with the support of into the whare, whare email access and electronic timesheets just to of water and sunlight was given. Our systems have fruited and now Following on from the two developmental evaluations carried out by a cast of many including the Records Management Committee. name a few. Although somewhat new and daunting to some, I am in the hands of another caretaker, it is my hope that we continue to Margaret Wyllie & Associates June/August 2011, recent/upcoming • Smooth progression of Records Management Committee mahi confident we can overcome these barriers with continued support to appreciate what technology has to offer. audit events are summarised herewith: with electronic ratification at basis. our kaimahi. Technology is not meant to disable people, it is meant Na, Valerie Lui • 23-26 July 2012: Periodic review (surveillance audit) against • Telarc Quality Health logo is being supplanted by that of DAA to enable them, and it should provide the means to generate giant HDSS and EQuIP4 standards carried out by DAA Group Ltd. Group over time. leaps in performance and capabilities of the user. We have come to Letters confirming certification and accreditation status have • Database/ regional reporting templates roll-out is anticipated a point where re-education is a necessity as having the knowledge since been received from the Ministry of Health and DAA Group expectantly, as is that of the Intranet. is power. Ltd respectively. • All whare have been issued with a Quality Assurance folder • 29-31 August 2012: SAMS evaluation of Nga Mahi o Te Ra. inclusive of Health & Disability Service Standards information.

In January 2013, a second party (Northern DHB) audit against Quality & Risk Committee contract will be undertaken at whare Manaakitia (Whangarei). In Mokopuna representative membership to the Q&R committee is Feb-Mar 2013, a second party (Dept of Corrections) audit against at full complement comprising of Kevin Wilson (Waikato), Aaron contract will be undertaken in Te Taitokerau. Attewell (South Island), Robert Rocky Rutherford (Te Taitokerau) and George Walker (Tamaki Makaurau). The next comprehensive audit (Certification and Accreditation) is scheduled for 13-17 May 2013. He Momo Whakapai – Training Quality Improvements Register There are 199 improvements registered to the Quality Improvement 11-15 June 2012: 32 x kaimahi from across the regions undertake Register (He Momo Whakapai), 40 more than at the same time last internal audit training year. 15-19 Oct 2012: Q&R team (Tangihaere Macfarlane and Faith Kati ra mo tenei wa. Mauri Ora ki a tatou katoa, na Goldsmith-Neki) attend ‘Auditor Training in Healthcare’ Programme (exam results are imminent). Tangihaere Macfarlane maua ko Pono Goldsmith-Neki Cross-whare audits 28-30 Nov 2011: 17 x Auckland residential whare audited

18-22 June 2012: All whare/all regions audited by kaimahi who undertook 11-15 June internal audit training programme.

40 41 maori development advisor’s report waitai petera

E te Heamana me o Mema honore o Te Poari O Te Roopu Taurima Trust on the one site. Another is the free health check programme O Manukau Trust, tena koutou, tena koutou, tena koutou katoa. E in conjunction with MIT. This particular kaupapa was driven by kore ratou te hunga kua okioki e warewaretia e tatou te hunga ora, Sandra McDonald, one of our Board Members, and Mereana Hona tatu atu ra ki te hunga e whai paanga ana ki a tatou o Te Roopu (Exec PA). This initial programme carried out on site at our main nei. Kia Julie, kia whaea Te Awhina, ki te matua ra o Kaiawhi , nga Otahuhu office , if successful could be rolled out to our other mokopuna, nga kaimahi, me o ratou whanau hoki, no reira te hunga regions through similar contacts. Another is the kaimahi recognition mate haere ra ratou, haere, haere, kia tatou hoki te hunga ora, tena kaupapa whereby we are looking at ideas to not only acknowledge tatou katoa. our kaimahi but also to reward them for their wonderful ongoing mahi for our mokopuna, in our homes and on the several trips that It has been just over a year since I was appointed to this role as are normally undertaken by our whare and mokopuna as well as the Maori Development Advisor. Previous to that I was the Maori different kaupapa that happens which is natural amongst us in Te Development Manager responsible for Te Korowai Aroha throughout Roopu Taurima O Manukau Trust. I have held a hui on Te Reo Me the regions. That responsibility is not mine anymore, but the mahi Ona Tikanga kaupapa hoping to get this off the ground to help our has for some reason or another remained similar to my last role. I kaimahi understand some of our Tikanga Maori, why we do it, and find though I am now able to accompany our General Managers, how. Eleven people attended with varying degrees of knowledge in and Executive Director to support kaupapa on behalf of Te Roopu Tikanga Maori me Te Reo. Some of the kaupapa discussed were: Taurima O Manukau whereas I found it difficult to before. I also • Protocol- Powhiri, Waiata attend hui on behalf of Te Roopu Taurima O Manukau Trust and • Meaning/purpose/procedures give advice to our kaimahi who regularly seek it. I am enjoying • Tikanga and Kawa the role and the acknowledge the honour given by the Board and • Roopu Kawa-Clarity about Senior Management to speak on behalf of our Roopu on auspicious • Learning different Kawa (other regions) occasions such as tangihanga and hui we are involved in as both • Rituals of engagement tangata whenua, and manuhiri. Although almost all of the mahi • Knowledge, meaning, and explanations I have carried out in this period have been important, some of • Understanding spiritual aspects the highlights have been accompanying Lorraine Bailey, GM Care • Language: sentence structure/vocabulary Services as her kaikorero to numerous hui in Poneke, Kirikiriroa, • Daily reminders of tikanga after morning karakia. Te Tai Tokerau, and of course Tamaki Makaurau, another was accompanying our Executive Director in visiting all the whare in the Hopefully we can get this kaupapa off the ground very soon, and Midlands region. It gave me the opportunity to once again meet the I think we may have been successful in getting a little external mokopuna and kaimahi of the region, and to also familiarise myself funding to assist. with whare locations. Another big undertaking I was and am still Noho ora mai ra koutou e nga rangatira. involved in was Te Ara Taumatatanga kaupapa that the committee took all over the motu to our different regions during and after the Section 101 enquiry carried out by the Ministry of Health. I suppose one would say that our task was to try to allay some of the fears, and the frustrations brought about by the enquiry, and to assure the kaimahi that their awangawanga were been acknowledged. The end result has brought about a number of changes to certain kaupapa, some recommendations have been put forward to both the Board and Senior Management, and some more recommendations are in the pipe line.

I am on several committees, amongst those are the marae committee whereby in conjunction with a mokopuna mother we are looking at acquiring some whenua whereby we could maybe build a Marae/ Office/ Mahi O Te Ra/Workshops for Te Roopu Taurima O Manukau

42 43 general manager business support brian emery, general manager

He tumihi atu ki a Ratou kua hinga atu. Ena ano ko Whaea Te operations were steady and more importantly the care of mokopuna • Establishing a company to own and run Roopu whare from Many of these challenges are being talked about already at board Awhina, raua Ko Julie Warren. Kua heke iho nga tangi aroha was as strong as ever. whom Te Roopu Taurima can rent whare and management levels as we set up a compelling future for Te mo koutou katoa. Ma muri koutou e korero. Ma muri koutou e • Accessing new funders and sourcing grants to carry out some Roopu Taurima. That is why I detect that there is a growing level of Secondly, it was a shock to me to find the dire financial straits that whakaaro. No reira moe mai koutou katoa. Otira ki a Tatou nga capital works and items excitement within the ranks. Te Roopu Taurima was in. Morale was low and I heard anxious Kanohi Ora, Tena Koutou Katoa • Being consistent with a programme of capital replacements korero from many staff who were uncertain about the future of Finally, during the year we said farewell to Marie King, Nick Xue, of vehicles and other assets in order to manage the financial From the beginning of the year 2012, there were changes to Te Roopu Taurima, and their own. It was a roopu-saving move and Craig Clark and wished them well for their future endeavours. burden personnel and management in Business Support Services. The that the board restructured management who set to, and brought Dana Mari-Tito and Maureen Armstrong have gone to other roles • Maintaining a culture of training, upskilling and educating our changes have worked out well through good relationships between about vital cost savings. The improvements were immediate as the within Te Roopu Taurima. We are pleased with their choices. workforce that increases our Roopu capabilities and intellectual staff, and everyone getting on with their mahi. The finance team financial reports indicate and these will be carried forward for a properties No reira tena ano Tatou Katoa has remained stable with Cathy Li, Annie Du and new appointment while as we recover our previous financial strength. After eighteen • Taking advantage of technology innovations that are cost Serlina Yi and the return of Christine Henare. Tala Poe and Ellie months of deficits, Te Roopu Taurima experienced surpluses effective and which bring about efficiencies in communication, Brian Emery Chen in payroll section keep the pays going into bank accounts for particularly in the last seven months. The annual financial report data collections and sharing everyone on paydays. There is a new team in asset management for year ending June 2012 shows the results of those efforts by all • Sticking to our strength i.e. a culture of excellence and risk with Saul Roberts, Kaiawhi Wharemate who are waiting for a new staff and management. Clearly, no one wanted Te Roopu Taurima management through internal and external improvements appointment of senior assets officer. Ani Petera has led a couple to falter or fall and all staff and the board did well. We are not of changes in human resources with Matthew Paul, Adele Muller out of the woods, and savings remain a priority as we seek to fund and Tupou Evans. Quality and risk management are stable with capital works, replacement vehicles, and items that were not carried Tangihaere Macfarlene and Pono Goldsmith. Val Lui is the new out in recent years. Another burden is the sleepover liability, which person leading the organisation in information and technology. we have to fund as well. Mereana Hona continues to keep things ticking along well for the As a way forward, early in the year, the business service managers board and us. Char Lee Wallace is the pleasant face and voice of agreed to two imperatives for their business plans for the year the front office. I am grateful for all that my staff do for Te Roopu 2012/13: Taurima and the kaimahi who care for mokopuna. 1. Growth in new contracts, quality of care and improvements Personally, it was exciting to return to Te Roopu Taurima in a new 2. Controls on spend, labour costs, minimal mokopuna vacancies role and I am very grateful to the Board for their decision and I am pleased to report that the managers are on track to help Te trust in me. As would be expected, there were the usual business Roopu Taurima meet our two imperatives. Capital spend is under challenges ahead for me. However, I did not realise the trauma that constant watch. In care services, realistic rostering is an imperative the Roopu had experienced while I was away in Melbourne last year. and is the secret of our future success. This is a consolidation phase Firstly, I came upon the draft report of the Section 101 Inquiry. for Te Roopu Taurima as we look to an exciting future of challenges Some findings I agreed with and was impressed with the decisive and gains. actions taken against wrongdoers. These were supported by There are some future challenges for Te Roopu Taurima and we can corrective actions taken by management and staff to maintain the pick the gains within: quality of care to mokopuna. In our response to the Inquiry, I pointed out that: • The impact of “choice in community living” as mokopuna and • the “cherry picker” approach taken to writing negative whanau choose other care situations from Te Roopu Taurima. information and ignoring positives that had been presented How can Te Roopu Taurima stake out a viable position in that to the Inquiry scenario? • the four recommendations against Te Roopu Taurima were a • Te Roopu Taurima finding the wherewithal and again nonsense and the board agreed having its own marae with a range of facilities for mokopuna vocational and living skills programmes The impacts of the Inquiry on staff and our relationships with • Growing the business and future proofing for long-term externals were wide and should not be under-estimated. At one sustainability point even our accreditation status was under threat until the • Building enduring relationships with new suppliers and auditing agency received assurances that Te Roopu Taurima providers that are based exclusively on our mutually held values 44 45 residential services - auckland phillip muller

Introductions: Phillip Muller, Area Manager, Auckland Residential birthdays continue to be attended and celebrated by mokopuna Care Services; Cassandra Dickinson, Team Administrator; Destiny and kaimahi. The empty beds that were vacant have been filled and Nielson and Louisa Fielding, Awhi Whanau Kaiwhakahaere our whare are now at full capacity. We have also had an increase in VHN and Respite mokopuna. He Maumaharatanga tenei mo nga Whanau, Mokopuna, Hoa Rangatira I Waenganui I to matou Tari O Te Roopu Taurima O Significant events attended by kaimahi and mokopuna include the Manukau Trust. Disability Expo, Te Hui Taumata, NZDSN Forum, the ADPN Hui and others. MIT student nurse placements continued through March We would like to acknowledge all the whanau members who have and September this year and the relationship with MIT is growing passed away, especially to our two whaea. Whaea Julie Warren and stronger. We had an initial hui with Taikura Trust NASC and we Whaea Te Awhina Asekona have both dedicated their lives to this hope to continue that relationship. We are looking forward to mahi & our Roopu. May their hard work be nurtured & continue to the roll out of the Te Ara Taumatatanga Staff Recognition Mahi flourish with great results for Te Roopu Taurima o Manukau. Rangatira project. It has been a busy year following the restructure. The Care Services The surveillance audit was carried out during the month of July annual plan was completed. We said farewell to Patsy Sherwin who and the Ministry of Social Development SAMS (Standards and retired in February and Moana Heihei stepped up to replaced Patsy Monitoring Service) Evaluation was held in August/September. as the new kaiarahi. Luanne Tito replaced Louisa as acting kaiarahi. Recommendations are currently being responded to. The Roopu Our mokopuna have had a very challenging but exciting year. John was successful in obtaining the CiCL (Choices in Community Living) Mui and Ross Williams have both had holidays to Ahitereiria wit contract and this will be administered by the Awhi Whanau team. their whanau. An inaugural Koroneihana celebration lunch was We wish all our mokopuna and whanau a very merry Christmas and held at Nga Mahi O Te Ra on 21st August with great success and happy new year. we hope to continue this annually. The Whanau Whanui Hui were attended with great whanau involvement. Poukai and special

46 47 ridsas services - auckland wiremu anaru

The focus of our team this year has been to keep the numbers The teams worked hard on getting ready for the audit we had in July, • Mokopuna being active on the paipai during whanau whanui overwhelming support for the Mokopuna, whanau and for our of Mokopuna up to the optimum level required and at the same they also extended their support to our other services and some of hui and other events. Kaiarahi, kaimahi at the coalface. time ensuring compliance to contract, appropriate supports for the team went to other regions to support them with this event. Our • Mokopuna gaining fork hoist licenses and part time jobs. Last but certainly not the least I would like to thank the Care Mokopuna and whanau, we have also worked hard at maintaining team in Auckland would like to send out a big acknowledgement • Mokopuna coming off their orders and moving through the managers (Raukura and Kat), the vocational Kaiwhakahaere (Maata), our relationships with our external networks which I must say has to Raukura Hune (Care manager) for her continued support with continuum appropriately. the Behavioural Kaiwhakahaere (Miller) and our administrator (Dana) gone very well. auditing and Kaimahi training. The Auckland Ridsas Care Services is still very committed to the for the ongoing awhi and support given to the entire Auckland Mokopuna and Whanau we support, to our contract and to Te Ridsas team. From the start of 2012 we have had very few vacant beds and at The highs for the year: Roopu Taurima O Manukau trust. We all strive to improve our times even the assessment beds have been occupied. At one point • Roimata Aubrey and Dallas Nelson completing and graduating practises and the practises of our teams in the knowledge that this we took on two Mokopuna who came into our assessment beds a visual arts course at Te Wananga O Aotearoa. will improve the lives of the people we support. under crisis and both have been transferred to Ridca civils and have • Mark Sutton, Te Ngore Turner, Parau Loshmann, Henry Harris remained within our service. One of these Mokopuna came in as we and Trevor Coleman going home to whanau or out into an I would like to thank the new management team for the wonderful were going through our audit and I would like to acknowledge the independent living situation. support they have given us this year there has been a lot more Kaitataki, the Kaiarahi and the Kaimahi at Poukaha who stepped • Our Mokopuna touch teams excelling in the tournaments (we confidence shown by the team regarding the decisions that up and made this crisis situation work for the Mokopuna and her have two teams in another tournament which runs up until have been made. I would also like to acknowledge the Kaitataki whanau. January 2013). and Kaiwhakahaere in my team for their tireless work ethics and

48 49 auckland vocational services maata tua

‘E Tipu E Rea’ philosophy for Tamaki Makaurau RIDSAS Vocational confidently in vocational options via the provision of meaningful, ‘Mokopuna Haerenga’ was developed to support mokopuna to Services supports mokopuna / whanau, kaimahi and Board of Te achievable, learning and training opportunities. further enhance their learning experiences. Roopu Taurima O Manukau Trust, the community and stakeholders ‘Te Matauranga’, facilitated by independent contractors, is the first in general to engage in, experience and celebrate mokopuna Other components strand of ‘E Tipu E Rea’, and comprises of: achievements. This was envisioned to occur by developing a ‘Hakinakina’ - accessing sports and recreation activity options in the community. foundational programme to assist mokopuna to progress forward • Te Reo me ona Tikanga activities held on a marae setting successfully into their community. This component supports mokopuna understanding, experience ‘Mahinga Mara’ - micro business venture; mokopuna supported by and enjoyment of powhiri, whaikorero, whakapapa, waiata and The outcome for 2012 was to develop a foundational programme kaiawhina in the provision of property and machinery maintenance. whanaungatanga. for mokopuna that embraces the philosophies of E Tipu E Rea Plans for 2013 and Te Roopu Taurima O Manukau Trust. The programme was • Literacy and Numeracy activities at Nga Mahi O Te Ra • Bridging of all components to acknowledge, reinstate and strengthen the core values that This component supports mokopuna achievement of vocational • Recruitment for establishment of solid foundation were developed to co-ordinate and engage vocational services for goals. • Improved learning opportunities for mokopuna, whanau, hapu mokopuna, whanau, hapu and iwi. Highlights for the development of the foundational programme and iwi In March 2012, E Tipu E Rea model was presented at the Care were mokopuna engaging in theory and practical learning activities • Improved negotiation processes for increased mokopuna Services strategic planning day. It demonstrated a pathway of that embraced kaupapa Maori themes and complemented their employment opportunities. possibilities and opportunities to enable mokopuna to engage curriculum studies.

50 51 mahinga mara lisa muller

E ai ki o tatou tuupuna, Na to rourou, na taku rourou, is our foreman for the crew. Dallas always informs me on what is Ka ora ai te iwi, happening on day to day basis particularly if some of the crew are With your food basket and my food basket not performing well and if their are problems with the machines or the people will thrive. equipment. Dallas reminds the boys the importance of wearing their safety gears otherwise they can’t work. Dallas has his own diary It has been a great honour this year working with our Mokopuna where he writes down and keeps a record of where they are mowing and Kaimahi, all the hard effort they put in every day to the best of and who attends the lawns. This is good for Dallas as it helps him their abilities to ensure our whare properties look nice. with his reading and and writing skills, but also he keeps me on my We have a gang of 6 mokopuna Dallas Nelson (Foreman), Tamati toes alerting me when his payment is due. Curtis (Rangimarie), Luke Osborne (Te Ohonga), Sylva Leaf (Te We have just purchased two new mowers and two new weed eaters . Ohonga), George Wilson (Atawhai), and Jordan Kereama (Tu Our mokopuna have created there own t-shirts for the lawn mowing Tangata). crew which they have wanted for along time. The crew mows and maintains 22 Auckland whare and 7 private Before the year ends I am hoping to support Christchurch Region to properties on a fortnightly basis. They have developed their own start there own lawn mowing crew. I am looking forward to working roster determining who and which areas are to be mowed each day. with the mokopuna and kaimahi in that region. This is such an awesome achievement. Once again a big thank you to all of our kaimahi that has awhi, Our mokopuna go out to different whare, clean there gardens, cut tautoko, manaaki your mokopuna to achieve their goals in their trees, trim hedges and use the water blaster when needed and take daily routine. rubbish to the tip. Nga mihi All mokopuna have attended health and safety training before Lisa Muller commencing on the lawns. They must be well equipped before starting. Mokopuna must wear safety gear at all times. Dallas Nelson

52 53 awhi whanau - auckland destiny neilson / louisa fielding

Ko Destiny Neilson ahau have had the opportunity to gain qualifications which helped us as Putauaki te Maunga kaimahi & in our current positions. Rangitaiki te Awa We both worked 15 years working within the whare. We were able to Kokohinau te Marae apply for positions that would still enable us to have direct contact Pahipoto te Hapu with our Mokopuna & whanau. This role also included us in being Ngati Awa te Iwi part of our Mokopuna and Whanau lives. Ko Iratumoana te waharoa Ko te Ngawari – o – Rangimuaiho Our role and responsibilities include: te Wharemate • Admission Ko O’Ruatapare te Whare Tipuna • Transition Ko Waipunarangi te wharekai • VHN + ORRS No Te Teko Au • Ma te Awhi • NASC Ko Louisa Fielding ahau • Mokopuna & Whanau: Whakawhanaungatanga. Makeo te Maunga Waiaua te Awa For our new role as Awhi Whanau we will guide our Mokopuna who Mataatua te Waka choose to move forward into the community. This will reflect their Opape te Marae level of independence & responsibility within themselves & their Nga Tama te Hapu whanau/community. Whakatohea te Iwi “EMBRACING INDIVIDUALITY & GROWTH” No Opotiki au Kia tau te Rangimarie; We both have been with Te Roopu Taurima O Manukau Trust since 1997. We have worked endlessly in the whare. Over the years we Louisa Fielding & Destiny Neilson

54 55 regional manager overview sarah (hera) te pou-onehi

2012 has been significantly challenging for Midlands and South Administrators lsland services. A key challenge was the organization management In every organisation, administrators are important to systems and review. This impacted on both areas. The key to managing such a processes - they are said to be the nuts and bolts of the service. challenge was to ensure that quality support was given to staff to The Midlands and South Island administrators have been working enable them to continue providing an excellent service and care for intensely to meet management, staff and mokopuna queries and mokopuna. The Christchurch region required significant support, needs . They have also supported the Te Roopu Taurima Human direction and improvements to enhance service performance. resource manager when required. They have looked at systems to Although Midlands required improvement throughout the leadership improve our processes and always looking for solutions. line, it was clear Christchurch was the priority. Care Managers The line of reporting was a key system that needed to be The knowledge and support of both Care Managers has been implemented and had to be robust. By implementing this, the immense. Both have ensured the RIDSAS mokopuna needs and breakdown in communication has been mended and is now linked rights are met and protected. Their assessment of mokopuna needs where kaitataaki, kaiarahi, Kaimahi and mokopuna issues / needs and the service to have the capability to provide excellent care is a can be heard and responded to quickly. This is evident by; sound foundation for the region. They also identify risk and ensure • completion of complaints investigations, the risk is managed with the support of kaitataaki and staff. Care • timely documenting of incidents Managers also oversee the behaviour restraint kaupapa for their • addressing of kaimahi and mokopuna queries and concerns. region.

The monitoring of staff performance, planned and regular Area Managers management hui (kaitataaki, kaiarahi, whare, mokopuna) has also Both Area Managers have completed the AGM reports alongside contributed significantly to ensuring communication continues and their teams. Both reports clearly identify the progress to-date and issues are addressed and reviewed. achievements. It is important to note that kaimahi have played Another strategy that has been implemented is the team work a significant role at maintaining the wellness of our mokopuna approach where the leadership team work closely together throughout 2012. It is also important to highlight that our to enhance kaiarahi and whare staff development. With the mokopuna participated in a variety of activities as identified in the appointment of the new South Island Area Manager Winiata Brown, Area Manager’s AMG report. the Regional Manager is able to focus on regional strategies rather 2012 / 2013 Care plan than consistent operation issues. The above strategies have also The 2013 Care Plan highlights the KPI for our areas and there is been utilized and implemented in Midlands. still significant work to occur. The highlights for 2012 for both areas are: Snapshots of the region • providing choices to meet the needs of our mokopuna • growth and diversity Mokopuna • administration systems. Mokopuna are voicing their needs and issues through their mokopuna representative. Their monthly hui addresses things that These are positive movement for 2013. The areas still requiring the staff do well and don’t do well. The things we don’t do well they improvement are: raise to management attention. There are significant mokopuna • leadership activities occurring in both areas - this is an outcome derived from • continuous quality improvement the mokopuna hui. • marketing and communication

Kaitataaki / kaiarahi / kaimahi strengths & skill Therefore my regional strategies for 2013 are as follows (can be Identifying kaimahi (all staff) strengths / skills and matching these subject to change): to specific tasks is proving to be a positive strategy. In some areas • continuous quality improvement this includes the transfer of kaitataaki, kaiarahi and kaimahi to • growth and diversity specific whare based on professional skill and strengths. • marketing and communication

56 57 waikato care services tony tietie

The Midlands Region changed substantially following the restructure with her in the past - a testament to the thoughtful caring and of Senior Management in Nov 2011. With the appointment of new supportive work ethic that she provided for those under her charge. General and Regional Managers during the year, there have been a She was then replaced by the current RM Sarah Te Pou Onehi, who number of changes that have had varying degrees of positive impact brings a wealth of knowledge and experience from the District and benefit to the region. Health Board and in particular a keen focus on quality and risk management. Mokopuna From the period between January to the end of November, Roopu occupancy levels stayed consistent around the 67 mark throughout As a region, we have 15 active whare with the only major shift being the year with 2 mokopuna admissions – both being Care Recipients the old Raglan property moving closer towards the city. Whare from the RIDCA agency – offset by the sad loss of Alec Kino in June Awhinatia relocated in January to the inland area of Te Mata, this year and Anthony Tuhou, a former Care Recipient who decided resettling the men there onto a sprawling farm with acres of green he was ready to go home. He was discharged with our best wishes pasture and wood to chop down. This meant they could still live and moved to Wellington with his sister. close to Raglan and maintain those relationships but now enjoy a rural farm-type setting and still have plenty of work to do during There have been a number of fantastic stories to come from our the day. mokopuna this year including most of the Care Recipients at Tiaki Mai entered into and playing Grid Iron for the local Hamilton A major shift is in process for a number of whare necessitated by team in the Regional Competition. Under good supervision, they HCNZ reclaiming a residential property due to safety issues. This experienced community inclusion and team sports in a successful created an opportunity to move certain mokopuna into a new whare environment. Elder statesmen like Bowen Manihera and Whetu and after much discussion and planning, the residents of Anahera Paranihi again spent time representing on the paepae at various will be moving into a more spacious, user friendly home that better poukai around the region throughout the year and Kevin Wilson caters to their need. really got stuck into his work as the Mokopuna representative. This property together with the new Awhinatia signals a change in Kaimahi mindset as to what makes a home for our mokopuna here in the The region’s staffing complement has grown slightly to 96 as a Waikato. It is a change that has improved the lives of those involved result of the solitary recruitment drive held in March where we – something we want all our mokopuna to experience. Moves are took on 13 new casuals, many of which have made the jump to underway to source new properties that better serve and enhance Part or Full time due to their successful transition to the frontline the lives of those in our care. requirements. Externals Kaitataki have changed over the year but for the first time in a few Collaborative hui were held by new senior management in late years we are now at full strength with fully functioning managers November 2011 which helped to notify our external partners social, pharmaceutical) made it easy for their patients to receive at the crucial management level. Individual supervision introduced of the new direction the organisation was heading and to build excellent care at affordable prices. This partnership was seen as a last year for the kaiwhakahaere/kaitataki has been re-established to new relationships with others such as Maniapoto Pact Trust. This key to getting more of our mokopuna best care and support whilst help deal with practice issues and providing solutions or options to relationship building has been a key characteristic during 2012 with being able to share some of their skills with other consumers. The that group. Under a slightly different setup but still driven by the many hui between ourselves and external services such as Community auspicious occasion was held at the Regional Office on September Senior Managers, it will aim to monitor trends developing in service Living Trust (CLT), Forensic Intellectual Disability Services (FIDS) 20th and will prove to be beneficial in the long term. delivery and how to deal with them whilst providing support to the and Disability Support Link (DSL) to maintain optimum services for management line. our mokopuna. Initial meetings with the Bay of Plenty began in Mid-October at Huria Marae in Tauranga where we met with a few local service Hine Rangitutia was appointed Regional Manager in late November In July, an informal conversation with a potential partner led to providers to discuss the prospect of setting up services alongside 2011 and performed as she did on the frontline for many years with the historic signing of a Memorandum of Understanding between them. This is a monumental move in the region and organisations’ excellence until personalissues forced her to step down from the our organisation and Te Kohau Health, a local PHO which was history and certainly signifies our intentions to expand our brand of post and ultimately move on in July. Her farewell was attended by currently providing services for a few of our mokopuna. Their care and support, especially in areas where our kaupapa can deliver the entire region and many from out of town or who had worked holistic approach to healthcare all under the one roof (medical, service without compromising mana or professionalism.

58 59 te taitokerau picolo paaki

Tena koutou e rau rangatira ma o te poari o te roopu, me nga preparations for external audits were underway. Audit action plan mokopuna me nga kaimahi. Tena koutou, tena koutou, tena koutou re remedial work is currently in progress. katoa. Most importantly, mahi has continued on behalf of mokopuna who To John Marsden whose job it was to oversee the restructuring of have continued to be actively involved in a number of vocational the organisation to meet financial demands etc. activities run both internally and externally. Highlights for the year include: To our team who worked hard and tirelessly to ensure Te Roopu • Increased whanau visits and home leave Taurima O Manukau Trust continued to meet cost-saving and • 3 gold medals for D. Burkhardt in Northlands Regional Special operational goals. Olympic swimming events To all the funding and other agencies for their continued support. • Commencement of the Mokopuna Band in Kaitaia. They played their first gig at Mindz and featured at the annual Mokopuna In January 2012, as part of the restructuring process, successful Ball held in Whangarei in October. The band is also scheduled kaitaataki were redeployed to different regions to commence to play at the Awanui Day festivities relationship and team building with mokopuna and staff. • Kickability programme run by Mindz In February 2012, the next phase of restructuring saw the closure of • Literacy and numeracy, cooking, computer programmes run by Whangarei office and the setting up of mini work stations at whare REAP so that kaitaataki could continue to effectively manage day to day • Whanau whanui hui held in Kaikohe operations. • Horse riding & bike riding The next phase of restructuring included the resignation of our • Dance, gardening programmes run by MIndz farm manager and the disbursement of farm assets to Auckland. • Agewell and mirimiri Throughout the entire restructuring period, the team continued to • Celebration of Matua Rui’s 70th birthday provide the best cares for all mokopuna. Taitokerau had a number • Mokopuna birthdays at various venues of critical mokopuna to care for and unfortunately we lost the • Mokopuna annual ball Oct 2012 battle for Edward Waiomio in March 2012. Edward fought a valiant fight, may he rest in peace. Moe mai Edward, moe mai, moe mai ra. • Upcoming Garden Party Royale, Secret Santa, Recognition hui, Korowai breakfast, Sports Day Later in the year, a large amount of work was generated as • Part time employment for mokopuna.

60 61 te waipounamu winiata brown, area manager - south island

‘Kia u ki te whakapono, kia aroha tetahi ki tetahi’ work skills. There are also more social type activities such as bingo (hold strong to your beliefs and care for one another) and kapa haka on offer. Te Whare Akonga is also proving to be a popular birthday venue, hosting two such occasions recently. Te Roopu Taurima O Manakau Trust is ultimately about people - mokopuna and their whanau who we support in many different In early October we began working a Gardens Plot project at Wai-ora ways, and also our kaimahi who are passionate about providing Trust, a large horticultural based community provider in Harewood, support that is aimed at enabling others to live great lives. Christchurch. Together with Wai-ora Trust who on top of the plot itself also supply expertise, seeds and garden tools, the project aims We’re proud and fortunate to have such a large number of to expose mokopuna to Mara Kai as well as instilling pride in the dedicated kaimahi who often go above and beyond the call of duty accomplishments that will be achieved through their industry and to assist with filling rosters and providing administration support effort – ‘Mauri mahi, Mauri ora’. and a high level of care to our mokopuna. This dedication helps enable mokopuna towards leading full and active lives. ‘Me mahi Whare Openings tahi tatou’. We’ve opened two whare this year, taking the total number to seven (and we are actively seeking an eighth). Whare Matawai, The independence of the people we support is going from strength three bedroom whare in Rangiora, and Whare Wai Mokihi, a three to strength with some mokopuna achieving significant growth bedroom whare in Sockburn, to support mokopuna to live as in personal development and confidence . It is heart-warming to independently as possible. see the smile on all faces when they have achieved a milestone no matter how small. Whilst I have only been on board Te Roopu Taurima O Manakau Trust a short time, I am struck by the following observations: This year a number of mokopuna whose court orders have ended • while acknowledging that this last year has been extremely decided to remain with us under the civil category. This is surely a difficult for some, as an organization we have done much testament to the good being provided. better than just survive –we have emerged stronger for our In November 2011 Te Roopu Taurima O Manakau Trust South Island efforts division re-located from Sheffield Crescent, Burnside to 346 Flaxton • our hard work means we are far more ready to take advantage Road, Rangiora. The new offices are now far closer to the bulk of of the growth periods ahead our whare and some logistical efficiencies have been realized. • we’ve recognized the importance of leadership at the individual, whanau and organizational level We’ve added a number of key personnel in 2012. In late February • we are committed to building on our current strengths and Keri Waretini came on board and since that time has settled into her embracing of further opportunities for improvement. kaitaataki role with healthy gusto. In July, Sarah Te Pou-Onehi, the new Regional Manager for Waikato /Midlands and Te Waipounamu My future strategies for further improvement at a local area level was appointed. Finally in late September, Winiata Brown, the will focus on: new Area Manager for Canterbury was appointed. In addition to 1. Recruitment & retention. these managerial appointments we’ve also completed three local 2. Training and development: Setting priorities that promote recruitment drives this year. initiatives through training based on robust models of practice and ensuring that our workforce capacity grows in line with Vocational sector and community needs. In early May 2012 Jo Kepa, our Vocational Co-ordinator gave birth 3. Relationships: We can give better effect to our strategies to a healthy baby boy. Congratulations Jo – ‘nau mai, e tama, ki te through strong relationships with key stakeholders. ao turoa’. Julie Hill is the Vocational Co-ordinator while Jo is away on maternity leave. ‘Kua tawhiti ko te haerenga mai, kia kore e haere tonu He tino nui rawa ou mahi, kia kore e mahi nui tonu’ July 2012 also saw the opening of Te Whare Akonga, our Vocational ‘You have come too far, not to go further Centre. This has meant vocational activities are now well-housed You have done too much, not to do more’ and well-resourced. A number of classes are being run from Te – Ta (Sir) James Henare, circa 1988 Whare Akonga including art, literacy & numeracy, computer and 62 63 general manager care services lorraine bailey

He aha te mea nui? Maku e kii atu, he tangata, he tangata, he tangata What a year? I ask what the greatest thing in the world. It is people, it is people, it is people! 2012 has seen many successes for the organisation, following a Manaaki Tangata very difficult 2011. We have reestablished relationships with all the expression of welcome, embracing people, meet and greet, forging networks we work closely with to ensure the care and support of new relationships, participation, offering support to other providers As we near the end of 2012, I am reminded that this year, we have Mokopuna. and networks had occasion to celebrate, to mourn, and to give thanks to all who General Manager Care Services Lorraine Bailey are ‘Te Roopu Taurima o Manukau whanau’ We have worked hard to overcome the concerns of the past There bore two main objectives for us; year. I presented at last year’s AGM, a solution forward was Communication External- Building and strengthening new and Mokopuna, Whanau, Kaimahi and Network relationships about strengthening existing relationships and forging new existing relationships with providers, networks, disability sector, Care Services Administrator I give humble thanks to the kaimahi, Whanau and Mokopuna for ones. ‘Communication was the key, where we needed to restore Angelina Nepe-Apatu health professionals. Clear and transparent processes. continuing to give their utmost support, confidence and trust to confidence back in our providers, our networks, our funders. Communication Internally- To ensure our kaimahi are better the teams and mangers that have accepted the responsibility to lead informed where communication flow is disseminated through all them in to the next year. This was done by drawing on who we are as Maori, as to what we Regional Manager Northern Regional Manager Southern know best. levels. There were many instances that required the commitment from Bob Sila Sarah Te Pou Onehi As a result of driving these key factors by all, we have seen a the service to ensure we have an organisation that will continue Kanohi ki tekanohi noticeable trust and confidence within our sector networks that to prosper and grow from the benefit of everyone involved. That Face to face- dealing with problems, issues, having an understanding Area Manager Area Manager have shown a very positive outcome for all of us. The support has commitment has shown results beyond expectation. Residential Services Waikato and respecting each others values, roles and organisations. Working Phillip Muller Tony Tietie collaboratively together for better outcomes for Mokopuna. been overwhelming and continues to strengthen. I wish to acknowledge the passing of Mokopuna who have been part of Te Roopu Taurima O Manukau Whanau for a number of years. These were key objectives set and achieved for 2012. New relationships forged with providers as well as inclusion and participation Area Manager Area Manager Edward Waiomio passed away in Taitokerau, so soon after his father. Auckland RIDSAS Services South Island at national disability conferences and forums Both Edward and his father were very highly thought of throughout Wiremu Anaru Winiata Brown Strategies Key Objective Outcome the roopu. It was with great sadness that we farewell them this year. • Memorandum of Understanding with Access Ability Alec Kino was with Roopu Taurima since the beginning in Waikato. Area Manager • MOU with Framework trust (in progress) His Whanau shared in all aspects of his life since he first came to the Northland • Te Kohao Health- Waikato Picolo Paaki • Maori Providers in Waikato and Auckland roopu. I say a fond farewell to my whanaunga. • RIDCA Agencies • Taikura trust • Life without Barriers Julie Warren- Awhi Whanau Team Leader, colleague, dear friend organisation as a JP. We farewell the last of the original whaea, • Access Ability – Nationwide (New Plymouth) and stalwart o the roopu. I shared a deep sadness with everyone whom was part of the beginning of Te Roopu Taurima. • NZ Care Trust • Maintaining links and financial credibility • Spectrum Care Trust in Te Roopu Taurima, with the passing of Julie Warren. She had • Forge relationships with prospective partners • Community Living • Attendance to NZDSN conferences a most significant place in the organisation, having first become Debbie Taufa nee (Box) sister of Brian Box, who passed away this Communication External • Re-establishment of links with health providers, professionals and disability networks • ASID Conference year. She communicated her story, her own journey about her a founding trust board member of Te Roopu Taurima O Manukau • Engage more in national disability providers • NGO forums- nomination submitted for Maori seat brother Brian. Taking us on a journey an extraordinary journey, forums • Ngati Maniapoto Pact Trust Trust, and a long time employee of the services that gave birth • Huria Marae Pact Trust to Roopu Taurima. She was utterly committed to the organisation, which was one of many stories collated by Wendy Becker depicting • Te Puna Waiora Mental Health • Behavioral support teams- Waikato and Auckland and her work with whanau and Mokopuna was invaluable. The stories of Mokopuna whom were institutionalized , furthermore • Te Piringa National Hui forum to how this impacted on them and their Whanau. Debbie told • Choice in community Providers Forum relationships that were formed during her time as Awhi Whanau • Ministry of Health Forum Team Leader endeared her to the Mokopuna she was instrumental her story. She was a staunch advocate for her brother right till her • Workforce Development Forum passing. • Disability Support Links Forum in bringing into the organisation. She developed very special • NIDCA- National Intellectual Disability Care Association friendships with whanau. E nga mareikura, nga wahine tino kaha, ka nui te mihi atu ki a • Te Karere Newsletter disseminated I farewell a very good friend, and a work colleague. koutou katoa. Hoki wairua atu ra • Open door policy New forum committees established 2012 • To better inform staff • Establishment of hui- Core RIDSAS Group forum ( Auckland only) I wish to acknowledge the passing of Whaea Te Awhina Asekona. Finally, I would like to acknowledge the resignation of Hineiri • Communication is disseminated accordingly • Care Managers forum- bimonthly hui held to all levels • Korowai Aroha hui bi monthly forum- held regionally Whaea Te Awhina joined the organisation at Spectrum Care Trust, Rangitutia, who was the Regional Manager of Midland and South Communication Internal • Communication is the key to better • Kaitaataki/Kaiwhakahere hui forum ( to commence Feb 2013) relationships with Kaimahi and showed her dedication to the roopu in many ways. She was a Island services. Hine was a staff member from the beginning situated • Regional management hui forum • Establishing forums that allow open dialogue • Executive Director hui forum for better decision making strong advocate for kaimahi and Mokopuna, and would not hesitate in Waikato. We had to farewell Hine, so she could spend time with • Whariki Aroha hui held regionally- 5 in total held regionally to date to address any concerns she may have with anyone. Many times her dear husband George, who sadly passed away soon after. Our Propose for 2013 • Establish ongoing meetings between providers and teams in all regions. she was called upon to officiate documents for kaimahi and the love and thoughts are always with Hine and her Whanau.

64 65 As a result, I believe we have successfully been able to achieve the • Appointment of two Awhi Whanau Co-Ordinators – to assist Finally, I wish to acknowledge all the teams and Kaimahi of Care your support to the team and myself. I want to give special thanks following; with new contract- Ma Te Awhi Contract Services for their continued commitment to the roopu and especially and acknowledgement for the Administrative support I have received • Increase in Mokopuna referral • Appointment of Regional Manager, Southern region the Mokopuna. To the care services management team for the from Mereana Hona, who shares so willingly the knowledge and • 4% Mokopuna vacancy rate achieved • Appointment of Area Manager, Christchurch region unselfish work you have done over the last year. I look forward to skills she possesses. Nga mihi aroha kia koe Mereana. • Opening of 7 new whare- regionally based • Appointment of two Kaitaataki for Waikato region- One is a the New Year and development of the services. To the administrative E Kore A Muri E Hokia: • Staff related costs –average 5% (record low in the last 11 years) qualified registered nurse who provides clinical advice and teams throughout the country, for your continued support shown to There is no turning back, we can only go forward • Secured new contract for Choice in Community Living- Waikato oversight in the Waikato region the teams and to your Managers. A special acknowledgment to the to Bay of Plenty Region. Mokopuna and whanau for their continued support and tautoko of (Dr Tui Adams), 2009. Other key priorities for 2012 was around quality improvement. • Implementation of Tikanga Maori activities – Vocational the roopu. To the Korowai Aroha team, who effortlessly support and Despite all the positive outcomes for 2012 we still remain under the Lorraine Bailey Services – Auckland RIDSAS guide us all in terms of Kaupapa Maori. Thank you personally for Section 101 enquiry. As a result, we have continued to meet and • Vocational Services established in Christchurch report to the Ministry of health on a fortnightly, now monthly basis As a result the following supports/development were initiated for the last 7 months. • Workforce Development Training for Kaimahi to further upskill and enhance current skills Key Areas • Train the Trainer- training for middle management to be able • Corrective Actions update from the section 101 to deliver roopu training programmes to kaimahi • Quality improvements in care services • Appointment of Whaea Kaanga Skipper (Auckland Korowai • Quality plan Aroha) Whaea brings extensive knowledge and wisdom of Te Ao • Incidents and Accidents Maori. She will be assisting Korowai Aroha and Awhi Whanau The meetings have been fruitful and beneficial with satisfying and team improved results. These meetings will continue to occur with our full support and participation.

Where to from here?

Objectives Outcome Actions

Services developed and established in Mokopuna to return to their turangawaewae or • (Visit completed 17th Oct 2012 met at Huria Marae, Establishment of new growth and development place of birth, of origin. Tauranga) • Bay of Plenty – To meet with Ngati Awa/Ngai Tuhoe /Health providers

Key documents of the Roopu are reviewed for the purpose of • Standardising Document Review Committee created- ( expertise from all levels within roopu • retain the mauri (essence) of each document on committee) Review of Organisation Key Documents as originally created and intended for Source External Consultant ( writing of documents) • Te Oranga Pumau – lifestyle development plan Training delivery • Tauira Poutama – Kaimahi Performance review • Te Kete Awhina – Workbook manual for Kaimahi use

Ma Te Awhi- Choice in Community living is a Continued optimum care for Mokopuna continuum and pathway for Mokopuna Mokopuna are identified for continuum Kawa of care model is rolled out nationally

Internal cross whare audits to be completed Accreditation To achieve Accreditation & Certification in 2013 Care Services Accreditation Plan devised and developed

66 67 CLINICAL REPORT SARAH WILLIAMS

The mission of Te Roopu Taurima O Manukau Trust is to enhance being for mokopuna with the emphasis being to ensuring a national the health and well-being of mokopuna. As Clinical Manager, consistency for all regions. The tables below outline the strategic it is my fundamental belief that in order to achieve this there are goals and objectives of the annual clinical plan together with a many dimensions that are required in order to support kaimahi to project outline and timeframe plan. carry out the outstanding mahi they do each and every day for our mokopuna. First and foremost it is imperative that as we continually kaimahi wellness clinic strive towards excellence for our mokopuna it is necessary that we An absolute highlight for October 2012 was to welcome 14 first evaluate and improve the supports, systems and process we have in year Student Nurses from MIT who ran a Wellness Clinic based in place to ensure that they not only align with the requirements of the Auckland Office. The day was an absolute success for the staff NZ Sector Standards and meet the requirements of Accreditation / who attended the clinic as well as the student nurses. The feedback EQUIP4 – Evaluation and Quality Improvement Programme but also from the students was entirely positive. At the opening of the day align with ‘best practice’. the student nurses conveyed how nervous they were to ensure that their clinical skills were accurate and by the end of the day they all The major focus to date this year with regards to clinical acknowledge that their main learning had been how important that management has been to evaluate and improve on some of the communication and interpersonal skills were to the roles they were systems and process in place which assists in the health and well- training for. Clinical Management - Project Outlines and Timeframes

Clinical Goals and Objectives 2012 / 2013 Timeframe Objective Project Tasks Commencement

To provide leadership in the provision of solutions for mokopuna as a key business strategy. Development of PDP which is current and relevant to the role of Clinical Management Development of February 2012 1.1 Attendance at Courses which meet Sector Standards 1.1 Provide mokopuna support through a sound knowledge and skill base of intellectual disability and clinical knowledge Professional Portfolio Ongoing Tohu gained (as per Accreditation/ Certification requirements) 1.2 Research and access the resources to provide needs-based care and appropriate clinical support Critical Incident Development of process, protocols, documentation 4.2 February 2012 Reporting Process Roll out of process, protocols, documentation 1.3 Be accessible and available in order to trouble-shoot and provide expertise and guidance to all whare Review of On-Call To review the current after hours supports to whare based kaimahi 1.4 Liaise with and provide oversight of referrals to specialists, outpatient services and other health providers where required 1.1 system, process and March / April 2012 protocols To ensure that the after hours supports to mokopuna are carried out by personnel with the appropriate level of skill and expertise

1.5 Co-ordinate and liaise with external and internal care providers, mokopuna and whanau to ensure that a holistic approach to health care is maintained 3.1 Infection Control course attended February 2012 - Evidence Based Practice Assessment March 2012 1.6 Education of kaimahi in specific care needs of mokopuna especially related to disease states Infection Control ­ - Project Documented and Tohu Gained April - May 2012 3.3 Audit of all whare July 2012 To provide a range of choices that meet mokopuna needs that lead to enhanced mana, improved lifestyle options and organisational effectiveness. 3.4 Development of antimicrobial usage for all mokopuna and surveillance reports April 2012

2.1 Ensure mokopuna live in and kaimahi work in a healthy and safe environment Network to develop independent audit agency (Douglas) April 2012 Audit of all whare nationally 2.2 Provide guidance in the areas of assessment, monitoring and implementation of care plans of mokopuna Implement changes as per outcomes from audit May 2012 Medication 3.2 Medication resources provided (folders) June 2012 Establish and maintain continuous quality improvements which demonstrate best practices. Management Development of Best Practice models May 2012 3.1 Provide expertise and guidance in the area of Infection control Development of PRN Guidelines and Protocols for all mokopuna April 2012

O bjectives Development of Medication Error Analysis May 2012 3.2 Provide expertise and guidance in the area of medication management specifically in relation to ‘Best Practice’ Develop further the information available in Te Kete Awhina and provide a ‘Clinical /Infection Manual’ for all whare nationally 3.3 Establish and monitor internal audit processes related to medications Contents to be specific to each individual whare and include: 1.1 Development of - Specific information relating the the health needs of mokopuna within that whare Clinical Manual (or December 2012 3.4 Actively ensure continuous quality improvement activity in the area of the wellness needs of mokopuna and kaimahi 1.2 ­ - Specific information relating to the health needs of kaimahi within that whare similar name) to be Ongoing 2.1 available in whare ­ - Specific local external agency support availability Implement marketing and communication strategies for all stakeholders to ensure outcomes are understood and achieved. ­ - Contact Information for Clinical Manager 4.1 Be visible, accessible and available both internally and externally Decision-making tree (designed to ensure the most appropriate person is contacted) 2.1 4.2 Ensure robust reporting processes to internal and external stakeholders Rolling programme of regional attendance where required 2.2 Regional Presence ­ - Formulated and communicated April 2012 4.3 4.3 Proactively seek, build and maintain relationships with similar roles in other residential care providers eg aged care, brain injury rehab. Attendance (physical or virtual) at hui where required and appropriate 4.4

4.4 Take the opportunity when necessary to promote Te Roopu Taurima O Manukau Trust in all forums Review database with IT Manager Maintain and enhance administrative, organisational and financial systems that are consistent with best practice enabling Te Roopu Taurima O Manukau Trust 5.1 Mokopuna Database - Develop to ensure record of all mokopuna health conditions December 2012 to function efficiently and effectively. ­ - Develop to ensure reporting/ surveillance information availability to Clinical Manager and Care Services

5.1 Establish and monitor a database of mokopuna health conditions Te Ara Taumatanga Project Manager - Te Ara Taumatatanga Ongoing

68 69 korowai aroha whaea kaanga skipper

Te timatanga o nga mea katoa, ko te honore nui ki to matou E te kahurangi ka riro ki tua ki paerau, ki te huinga o te kahurangi, Ko te Korowai Aroha, ta ratou mahi hei awhi, tautoko i nga Anei nga hua mo te tau 2012 Matua nui i te rangi. Kare rawa e wareware kia ratou kanohi ka oti atu a koutou e. Ki te pouriuri ki te po tangotango te tirahou ahuatanga, nga mokopuna, nga Whanau, nga kaimahi o te roopu These were key goals for Korowai Aroha across the region. Korowai ora i mua i a tatou, moe mai ratou. Hoki mai ki te taonga o te kanohi, kore atu koutou e. Te wahangutanga ki te korekore e whatia Taurima o Manukau. Ko te tino hua o ta ratou mahi Aroha held a planning day in March 2012, successfully completing motu, te Kingi Tuheitia e noho mai nei i runga i te ahurewa tapu a ia nga kuru o te marama. Moe mai ra. Ki te mareikura o te Roopu • Ka taea a te mahi a nga tikanga maori, nga mahi wairua, nga an annual business plan for 2012. These are key goals for Korowai o ona matua, ona tupuna, tae noa ki tana Whaea Te Arikinui te Taurima o Manukau e Te Awhina Asekona. Kore maku i te ra, ko tatonga tuku iho, nga kaupapa maori Aroha in 2012 Atairangikaahu, hei taonga whakakotahitanga mo tatou katoa te koe tonu te whatukura o te maraekura o te Korowai Aroha ki Tamaki • Tautoko i nga kaimahi, Mokopuna, whananu, katoa Te nuinga o matou mahi i tenei tau iwi Maori. Kia tatou nga uri whakatipu o tatou matua tupuna, Makaurau. • Whakawhanaungatanga • Tautoko i nga tangihanga a motu paimarire kia tatou. • Tuhono a Whanau, a hapu, a iwi, a roopu Kore rongo te nehunehu o tou reo tangata e hunga o tatou kaupapa • Tautoko i nga kaupapa e pa ana te roopu taurima • Haere ki nga momo hui, hei tautoko, hei arahi i nga kaimahi, Whariki Whakaruruhau i to tatou roopu. – Monty Hune (Nov 2012) • Whakarongo, whiriwhrii nga ahuatanga o nga hui, katahi Mokopuna, a roopu matou, ka mahi,i nga mahi

Kaumatua Whaea Projection for 2013 Nga Ahua Mahi Nga Hua Activities

Tamaki Makaurau Whaea Kaanga Skipper Support given – providing cultural support to; Matua Monty Hune To appoint 1 x fte Kaumatua AUCKLAND Whaea Chrissy Mohammed (Whaea Mohammed) • Tangihanga a Motu • Powhiri a motu Tikanga Maori transcends through all aspects of • Opening of new home Howyden Clare (role changed) Nga Taonga a tuku iho Waikato the roopu • Transferring Hohua Matauwhiti Whaea Rangitiepa Taipua MIDLANDS (Kaitautoko a nga mahi Tikanga Maori) • Entry and exit of Mokopuna • Unveilings Te Taitokerau • Provider Hui Matua Rui Matene Whaea Kuini Matene WHANGAREI / KAIKOHE / Matua Lou Brown Whaea Takekore Hunter KAITAIA Tauranga Moana - Huria Marae Te Taitokerau Te Waipounamu Matua Pete Mason (resigned Sept 2012) To review role Ngati Maniapoto CHRISTCHURCH Mokopuna are connected to their Whanau, hapu Waikato Whanaungatanga and iwi Te Waipounamu Signing of MOU - Te Kohao Health Powhiri - Internally and externally held Tangihanga attendance

Attended all meetings within Te Roopu Taurima o Manukau Attendance to hui at all levels Operations hui Care Services hui OSH hui Korowai Aroha advice and guidance is sort at all Training hui Nga Momo Hui levels Whanau Whanau hui Recognition hui New whare opening hui Admission hui General Manager Care Services hui Powhiri hui

Completion of 2 wananga per region by Korowai No wananga held this year due to financial constraints. Nga Wananga Aroha on Tikanga Maori Applying for funding to Te Puni Kokiri 2013 - Application in progress

3 hui held in Waikato Whariki Aroha are established in all regions- held 2 hui held in Tamaki Makaurau Whariki Aroha bi monthly Implementation of Karanga, whaikorero classes in Waikato

Te Tohu Atamira Award Korowai Aroha leadership Award is implemented To launch and roll out - Feb 2013

Korowai Aroha meet on a bi monthly basis to 5 hui held per annum in Waikato, Tamaki Makaurau and Te Taitokerau Hui a Korowai Aroha discuss and plan

70 71 Key Goals Korowai Aroha for 2013 • Implement communication plan around clarity around role • Annual plan and goals set for 2013 - Korowai Aroha Annual and responsibilities of Korowai Aroha. Planning to be held Feb - March 2013. Bi monthly Korowai • Inclusion of Te Korowai Aroha at all levels to provide guidance Aroha regional hui to occur . and support • Te Tohu Atamria Award - Korowai Aroha leadership award • Support General Manager Care Services/General Manager launched Feb 2013. Award which acknowledges Whare within Business Support to support in the facilitation of forging the roopu, whom are able to demonstrate strong Tikanga relationships with new providers, iwi, whanau, roopu a motu- Maori practices. Nominations are accepted with Korowai Aroha Korowai Aroha to be actively involved in facilitation process. selecting the final winner. Anei enei pitopito korero i puta mai nei i taku taha , i puta mai i • Tikanga Maori Wananga - projection to facilitate 2 wananga tatou roopu, kare au e wareware ki te mihi atu ki taku hoa mahi a per region as per requested by kaimahi. Wananga content will Monty, kua oti ke nga mahi i a ia, i tera tau, tae noa ki tenei tau. Kei be designed around discussions and questions raised in Whariki roto i ona mahi rangatira, e mahi mai nei ia, e noho ana nga korero Aroha Hui. Korowai Aroha to facilitate. nunui mo ona mahi i roto i a ia ano. Ka mihi nui atu ki tona kaha • Regional Whariki Aroha Hui - Hui to be fully established in all ki te manaaki, ki te tautoko, tatou mokopua. Ko tana manawa tena. regions. Currently hui held in Waikato and Tamaki Makaurau Tuarua, ki nga kaimahi tae noa kia tatou katoa i roto i te roopu. on a bi monthly basis. Koina nga mahi a te rangatira nei a Monty. I tenei wa tonu, kei te • Tuhono a Iwi - To be inclusive in Iwi connections - in tuhono mahi tonu ia nga mahi rangatira mo to tatou roopu. hono a iwi - to meet with iwi of Bay of Plenty, Ngati Awa, No reira, anei aku pitopito korero ki te hapai i a maua, i roto i enei Ngati Awa Ki Tuwharetoa, Ngai Tuhoe korero. Te wawata, ka whakaae mai tenei pito korero mo maua mo • Tautokohia - Provide ongoing support to all Mokopuna, tenei wa, engari nga ra kei te haere mai, ka oti pai ake nga mahi o Kaimahi and Whanau. Attendance to tangihanga, Powhiri, enei mahi o tenei ripoata. opening of new whare, transferring, hura kohatu, nga momo Whaea Kaanga Skipper hui. “Te Amorangi ki mua, te hapai o ki muri” • Support service delivery of new contract Ma Te Awhi – Choice The leader at the front and the workers behind the scenes. in Community

72 73 general business Notes

74 75 Notes

76 Kaitaia Office 13 Allen Bell Drive PO Box 3 Kaitaia 0441 kaikohe Office 68 Broadway PO Box 15 Kaikohe 0405 auckland Office 519 Great South Road PO Box 22346, Otahuhu Auckland 1640 midlands Office 310 Tristram Street PO Box 7010 Hamilton 3247 south island Office 346 Flaxton Road Rangiora 7400

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