ECC Board of Trustees Executive Summary
Date: February 23, 2017 Subcommittee: Curriculum and Student Success
Agenda Item: Advisory Council Appointments or Reappointments to the Architecture Technology AAS Degree Program; Dental Laboratory Technology AAS Degree Program; Hospitality Management AAS, AOS and Certificate Programs; Information Technology AAS Degree Program; and Visual Communication Technology AAS Degree Program This item is for: For Board's Approval Backup Documentation: Attached to this document
Background Information: The appointments or reappointments of Advisory Council members is requested by (resumes follow in alpha order by last name): A. Architecture Technology AAS Degree Program by Department Chair James Ruggiero for appoint‐ ment of (1) Sandra Reicis, Administrative Manager/Marketing Assistant with Joy Kuebler Landscape Architect, PC; and (2) Crystal Surdyk, Associate Professor Interior Design with Villa Maria College. B. Dental Laboratory Technology AAS Degree Program by Department Head Peter DeMarco for appointment of (3) Noah Whiteford, Laboratory Manager with Pro‐Esthetics Dental Laboratory. C. Hospitality Management Program AAS, AOS and Certificate Programs by Department Chair Mark Wright for appointment of (4) Deborah Hartman Romaneo, Pastry Chef for Hutch’s Restaurant, Tempo, Remington Tavern and NYE Park Tavern; and reappointment of (5) Krista Van Wagner, Owner of Krista’s Caribbean Kitchen. D. Information Technology AAS Degree Program by Department Chair Louise Kowalski for appointment of (6) Russell Burgstahler, MIS Manager II, Assistant Vice President, Mortgage Infrastructure & Data Services with M & T Bank Corp.; (7) Robert Chavanne, Senior Technology Analyst & Solutions Architect with Sodexo; (8) Michael Dziadaszek, Software Engineer with Starline Inc.; (9) Jason Lavin, Systems Analyst III with Kaleida Health; (10) Claudia Padovano, Lead Data Security Analyst with Sodexo; (11) Peter Ronca, Executive with Shatter I.T. LLC; (12) Williams R. Scott, Manager of Infrastructure at Hodgson Russ LLP; and (13) Donald Skotnicki, Jr., Senior Supervisor of Instructional Technology with Erie 1 BOCES. E. Visual Communications Technology AAS Degree Program by Department Chair Peter Masak for appointment of (14) Brent Patterson, Assistant Professor of Art: Digital Media/Interactive Design with SUNY Buffalo State.
Reasons for Recommendation: An Advisory Council and its work provide evidence and accountability to external agencies and the public that academic programs meet needs which are appropriate to the community college mission. In particular, a Council’s input adds substance to the requests and recommendations of departmental chairs/heads and faculty related to curriculum, equipment, facilities and program review action plans.
Fiscal Implications: None
Consequences of Negative Action: Lack of individual expertise and career experiences on the Advisory Council. Furthermore, an inability to adhere to the Middle States Accreditation and SUNY regulations for academic programs.
Steps Following Approval: Letters will be sent by President Quinn to individuals confirming appointments and reappointments.
Contact Information If Any Questions: Richard C. Washousky, Executive Vice President of Academic Affairs, North Campus Phone: (716) 851‐1500 / E‐Mail: [email protected] Russell S Burgstahler
SUMMARY A self-motivated and dedicated professionalwith over thirteen years' experience in the informationtechnology fieldutilizing software development, data analysis, process improvement and project management skill sets.
WORKEXPERIENCE M&T BANK CORPORATION, BUFFALO, NY MIS Manager II,Assistant Vice President, Mortgage Infrastructure & Data Services January 2016 - Present • Develop departmental strategy fornew technology • Create upgrade strategy forall currently utilized database servers including custom application and vendor application servers • Coordinate vendor application upgrades including business testing, verification and installation of systems • Performprioritization of projects during monthly meetings with senior managers of mortgage departments • Schedule and assign projects and tasks to team members based current and planned workload • Provide direction to team members for design of custom application and process automation projects
MIS Manager I, Banking Officer, Mortgage Infrastructure & Data Services January 2014 -January 2016 • Manage development group that creates and supports custom applications designed forMortgage division • Assign projects and tasks to members of team based on current workload and queue • Provide guidance and development plans forstaff members • Research and recommend new technologies and applications fordepartmental improvements • Recommend promotions and salary increases for team members • Produce performanceappraisals and annual performance objectives • Create softwarepackages utilizing softwaredevelopment lifecycle • Support and manage vendor applications utilized by Capital Markets group that processes and sells over $1.3 billion inmortgage backed securities each year • Performscheduling, installation and testing of new releases forthird party softwaresystems utilized by Capital Markets group • Analyze departmental processes for automation possibilities throughout division • Performtesting and implementation of new technologies utilized by department for process improvements • Preparation of business requirements documentation for team projects • Maintain proper controls and testing policies forproviding consistent quality results • Contributes in planning meetings of senior management to discuss futurepriorities and departmental visions • Oversee and schedule server upgrades • Plan and implement Windows 7 conversion strategy forall stored procedures, SSIS packages, excel macro workbooks, access databases, .Net applications, vendor application processes and crystal reports • Train users on new technology and softwarepackages utilized forefficiency • Completed numerous training levels through M&T's Leadership Development Program
MIS Analyst Ill, Team Lead, Mortgage Infrastructure & Data Services November 2011 - January 2014 • Provide streamlined processes for Capital Markets team in effort to improve efficiency • Create departmental documentation and procedures for project completion testing and sign off • Develop shared class to be used in all applications foruser security • Enable new federal regulation compliance by utilizing SQL to extract data fromthird party software'sdatabase • Develop user friendlyapplications to automate labor intensive processes using numerous development tools • Create SSIS packages to store data used forreporting and analysis by numerous departments • Participate in Precision Leadership training and curriculum provided to select members of the organization • Create knowledge base to share information among team members on all formsof development tools • Diagnose and solve technical issues experienced by users on all in house and externalapplications • Identifypotential areas forprocess improvements based on current user practices and procedures • Create detailed project specificationsand testing guidelines for process improvement plans • Maintain direct relationship with DBA's to resolve issues in a quick and efficient manner • Provide assistance to team members in need of abnormal or in-depth solutions Russell S Burgstahler Page2
PILLAR PROCESSING LLC. AMHERST, NY Business Analyst April 2009- November 2011 • Analyzed acquired companies software to develop documentation on current procedures and policies • Created detailed specifications for required enhancements to multiple applications • Programmed new features into current applications to meet acquired companies needs • Tested development changes to verify completeness and accuracy • Trained users on new system procedures and functionality • Maintained constant contact with users for future development phases • Installed required software and databases for application use
PILLAR PROCESSING LLC. AMHERST, NY cont'd Software Developer October 2007 -April 2009 • Investigated efficiency of IT department processes for increased production • Established comprehensive new employee training program (processes, servers, and methods) • Maintained lead developer role of numerous sub-systems and software applications • Updated current software applications to improve speed, performance and functionality • Created new applications to help users increase job productivity • Created Tablet PC project for users to be able to work from home
HARRIS COMPUTER SYSTEMS, NIAGARA FALLS, NY Software Developer-Consultant-Team Leader October 2003 - January 2008 • Delegated team responsibilities to meet numerous deadlines and timetables • Developed software packages which maintained exponential growth throughout tenure with company • Led development team on all aspects of subsystems for Utility Billing Software Package • Lead developer of Payroll system and sub modules • Secondary Lead on Utility Billing Software Package • Proficient with stages involved in software development ( ex. brainstorming, framework, coding, testing, implementing) • Experienced in on-site software revision practices for business retention
PEAK TECHNOLOGIES, WILLIAMSVILLE, NY Summer Intern May 2002 - August 2002 • Programmed software packages for Harold C. Brown Finance Company • Created helpful documentation for clients regarding the workings of each software package • Performed weekly client visits to gather business requirements and specifications • Programmed software packages for large and small local companies May 2001 -August 2001 • Followed up with clients on software packages and documentation • Performed emergency onsite programming
KEY SKILLS
Programming Languages: SQL, C# .Net, Delphi, Visual Basic, Visual Basic for Applications, XML, HTML Databases: Microsoft SQL Server 2005/2008, SQL Server Integration Services 2005/2008 Other: Crystal Reports, Microsoft Office
EDUCATION
University at Buffalo, The State University of New York Master of Business Administration, Expected May 2017 GPA: 3.9/4.0
State University of New York College at Fredonia Bachelor of Science in Computer Science Computer Information Systems Concentration, May 2003 ROBERT CHAVANNE
EXPERIENCE Senior Technology Analyst & Solutions Architect April 2015 - Present Sodexo, Williamsville, NY SKILLS • Provide strategic IT leadership and direction to senior finance management team for technical initiatives. Angular*** Drive continual improvement to system architecture through new development and ASP.NET MVC reengineering legacy solutions to .NET Framework. ******** Automate manual workflows utilizing C# to streamline business operations resulting in a Bootstrap significant reduction of work, improved quality, and increased reliability. ******* Subject matter expert and mentor for Frontier bank reconciliation system and custom css interfacing solutions. ***** C# • Drove all phases of data center migration to remote location for Frontier and internal ******** enterprise payment processing application SoGo. JavaScript • Developed ETL job to integrate data from several sources and built SQL queries enabling ****** Treasury department to realize approximately $300,000 of financial gains through JQuery escheatment. ******* • Created dozens of SQL queries and ad-hoc reports to provide stronger data analytics and SQL assist in troubleshooting production issues. ********* *******Visual Basic Business Analyst Ill December 2013 -April 2015 Fidelis Healthcare, Getzville, NY Azure • Technical subject matter expert and Project Manager for Facets billing and related ******* Data Mocking downstream processes such as: Healthcare Exchange, CHP, Medicare, FIDA, and Medicaid ******** premium invoicing, non-sufficient funds (NSF), EDI 820 payment processing, EDI 837 for Entity Framework Medicaid billing, termination letters. ******* • Created SQL procedure which enabled company to perform billing by line of business. ETL Resulted in significant time reduction in billing process leading to increased test billing **** cycles, more rigorous testing, and greater flexibility and reliability for production billing. Git • ******* Developed several financial reports and ad-hoc SQL queries resulting in improved data oAuth quality and analytics. ***** • Managed relationship between IT and Finance department and provided technical RESTful API leadership and guidance. ******** Test Driven Development Business Systems Analyst V April 2013 -December 2013 ****** M&T Bank, Inc., Buffalo, NY Unit Testing • Technology Lead and Project Manager for Small Business Credit Card and Marine Variable ******* Rate projects. • Technical subject matter expert on consumer loan origination system ACAPS . Agile Development • ******** Created testing automation tool that systematically created new loan originations in ACAPS Disaster Recovery resulting in significant improvements in both time and quality of regression tests in addition ******* to unit testing for new development. PCI Compliance • Lead technical design sessions and provided leadership and guidance to ensure project ***** success. SCRUM • Managed relationship between IT and consumer loan department and was technical point ******** VBA of contact for project initiatives. ********* Project Coordinator March 2012 -April 2013 MBMS, Inc., Buffalo, NY • Managed several large scale customer facing software development projects through all phases of SDLC of varying types including: custom development, application migrations & upgrades, and new installations. • Manage and maintain client relationships and expectations at the executive level and beyond. • Lead weekly project status conference calls, UAT testing calls, product demo and walkthroughs, and additional meetings as needed throughout entire project lifecycle. • Provide leadership and direction during all phases of the project to ensure success. • Create, manage, track, and communicate project schedules both internally and to clients. • Work with executive team to prioritize work across project portfolio.
Information Analyst September 2010 -August 2011 Delaware North Companies, Inc., Buffalo, NY Managed PCI application upgrade projects for approximately 50 different locations. • Lead project meetings and was technical and managerial point of contact for units for duration of project. Created, scoped, and tracked project plans for each business unit. • Worked with vendors to resolve production problems after upgrades.
Systems Support Analyst July 2007 -August 2009 National Fuel Resources, Inc., Williamsville, New York • Wrote comprehensive disaster recovery plan and procedures. Designed and developed custom applications to improve and automate several manual workflows processes. • Configured synchronous backups of SQL databases to an offsite server using Double-Take as part of Disaster Recovery initiative.
PROJECTS Betzoni.com • Fantasy football competing web platform where participants manage a bankroll of $100,000 in imaginary funds against others while staving off being eliminated by staying above the elimination line. • Fully responsive web app for all devices built on top of bootstrap framework, utilizing single page application design pattern, and bi directional RESTful AP l's built in C# Web API 2. • Complete solution deployed to Microsoft Azure cloud platform including C# webjobs which: update matchup spreads, update NFL scores, and calculate new bankroll balances when matchups go final. • Created NFL News platform that aggregates relevant stories by matchup from around the globe with an emphasis on discovery breaking stories in the hours leading up to kickoff.
SharpSwap • Stock trading application optimized to identify market trends and optimal trading opportunities. Integrated with broker API using oAuth to receive live feeds, place and cancel orders, enabling daily maintenance of portfolio directly in application
EDUCATION & CERTIFICATIONS Business Administration, Master December 2011, PMP October 2014 Medaille College, Amherst, New York A+ September 2007 Computer Science, Graduate Studies December 2009 Florida State University, Tallahassee, Florida • Awarded graduate assistantship.
Computer Information Systems, Bachelor of Science December 2007 Buffalo State College, Buffalo, New York MICHAEL J. DZIADASZEK
KEY SKILLS • Web developer utilizing PH P, C#, MySQL, MSSQL, JavaScript, AngularJS, jQuery, ExtJS, HTMLS, CSS3, and other similar frameworks • Experience with web content management systems including Wordpress, Joomla, OpenCart, and Magento • Experienced IT specialist, including both hardware and software installation, upgrade and maintenance • Knowledge of Linux Operating System including server "stacks" such as LAMP. • Knowledge of Google Analytics, Google AdSense, Search Engine Optimization, and other Website Marketing Tools • Experience configuring, monitoring, upgrading and maintaining systems hardware, software, and other related infrastructure. • Fluent with Linux, Windows XP, Windows 7, Windows 8, and Mac OS X operating systems • Experienced communicator with clients and colleagues possessing diverse educational, economic, and cultural backgrounds
EDUCATION M.B.A. , Master of Business Administration, University at Buffalo, Buffalo, NY Expected 2017
B.S., Computer Information Systems, Empire State College, Buffalo, NY 2012
A.A.S., Information Technology, Erie Community College, Buffalo, NY 2011
PROFESSIONAL EXPERIENCE
Starline Inc, Grand Island, NY September 20 16 - Present
Software Engineer • Heavily involved in developing new website at www.starline.com • Migrated inhouse infrastructure to the Microsoft Azure Cloud • Development of new internal software including hardware monitoring using using RaspberryPi and other Microprocessor computers.
Food Seivice Enablers, Buffalo, NY April 2013 - September 2016
Software Engineer • Maintain Food Service CRM, Order Management, and Content Management Software Applications • Maintain Mobile Android Applications (Food Service CRM and lFS Broker App) • Led migration process of moving an outsourced project inhouse • Implemented Monthly Developer Meetings • Developed Menu Venue, an online search engine for local restaurants in Western New York
Ace Energy Inc, Cheektowaga, NY January 2013 - April 2013
Web Developer/ Programmer • SMARTView Web Portal • Developed a portal dashboard for customers to view and track cellular data usage on the Verizon 3G Network • Configured and implemented both hardware and software infrastructure to host and maintain web portal
Center for Computational Research, University at Buffalo, Buffalo, NY June 2009 - December 2012 New York State Center of Excellence in Bio-informatics & Life Sciences
Junior Programmer
• Association of Academic Health Sciences Libraries • Developed an analysis tool to compare retrospective data • Implemented an audit log to track and monitor changes to various surveys • Made changes to MySQL database back-end • Meet with stakeholders to discuss future enhancements
• AIDS International Training and Research Program • Designed and implemented online web application to allow interaction between the University at Zimbabwe and the University at Buffalo • Meet with stakeholders to discuss initial requirements and enhancements
Junior System Administrator
• Setup and Configured Linux environments • Basic Windows Server administration including WSUS • Provided support for a Linux compute node cluster including upgrades, repairs, monitoring and backups • Installed catSe and fiber optic cables throughout data center • Installed special material under data center floor to reduce the amount of energy used during cooling • Developed "CCR Service Bench" to help track internal networks and systems • Used Big Brother to monitor and track system usage statistics
IT Guys, Orchard Park, NY 2009- 2013
Owner • Provided IT consults and services to businesses, including the configuration of networks; software and web development; e-mail and hosting solutions; and virus clean-up
Erie Community College, Buffalo, NY February 2011 - May 2011
Student Tutor • Helped students with Microsoft Office, Microsoft Access., Visual Basic, and other related course work • Taught a network security class with topics involving wireless attacks and use of the Linux operating system.
AWARDS AND ACHIEVEMENTS
• Commissioned Eagle Scout on October 22nd, 2008; Assistant Scoutmaster of Boy Scout Troop JASON LAVIN
OBJECTIVE: To apply excellence and a "can do" attitude to an Information Technology Management position offering opportunities for growth, training, and professional advancement
EDUCATION: - Masters of Business Administration Dec 2010 Canisius College 2001 Main St. Buffalo, NY 14208 - B.S. in Computer Information Systems Dec 2004 Buffalo State College 1300 Elmwood Ave Buffalo, NY 14222
EMPLOYMENT HISTORY: • Manager, Cardiac Quality Manage 8 registries covering Cardiac Procedure labs, Cardiac Surgery, Neurology, Electrophysiology and Structural Heart programs at the Gates Vascular Institute. Establish interfaces from disparate systems. Collect, maintain, report and Administer all data from multiple systems with the objective of bringing it all together into one CVIS. • Systems Analyst Ill, Kaleida Health, Buffalo NY Nov 2010 - Present Planning, coordination, selection, and implementation of patient management information systems, hardware, vendor service, and training in accordance with executed contracts and workplans. Develop detailed specifications and modifications; test software, develop training programs, schedules, processes and documentation. Develop Enterprise-specific user documentation, evaluate and implement operational changes that result from system implementation, write applicable policies and procedures, oversee form design process and participate in detailed specification development and testing of interfaces. Research, identify and recommend technologies to help facilitate solutions across our healthcare system. Software used: Windows XP/7 /8, Vbscript, Sharepoint 20XX, Visual Studio 2008 Team Suite, Office 20XX, Visio 20XX, Sharepoint Designer 2010, Remedy Administrator, VbsEdit, Filezilla, RDP/VNC, MSSQL Server, Kaleida specific tools, other tools, as well as some tools I have written myself. • Client Network Analyst II, Kaleida Health, Buffalo, NY April 2006 - Nov 2010 Closets/Hubs, Routers, Move/Add/Change Coordination, Phone Systems, Wiring and Cabling, Voice Mail Systems, Auto Attendants, Desktop and Printer service and Repair, IST Request and Procurement process, Boot problems, Virus Removal, Spyware Removal, Troubleshooting, Printers, Installations, HD Imaging, Xerox, Networking, Drivers, Software and Hardware Upgrades, PBX configuration, phone setup, line maintenance, and upgrades. • Computer Operator II, Kaleida Health, Buffalo, NY Oct 2005-April 2006 MVS, VMS, Windows, UNIX, Network - Monitor, Problem Management, Resource Allocation, Analysis, Security, JCL, Daily/Weekly/Monthly Backups, Technical Assistance • Network Technician, Kaleida Health, Buffalo, NY May 2005-0ct 2005 Cable Installation, Data Closet Maintenance, Phone Line Installations, Cable Testing and Certification, Inventory Control JASON LAVIN
• Computer Repair Technician, Home Business, Buffalo, NY 1999-2005 Building complete systems, Boot problems, Virus Removal, Spyware Removal, Troubleshooting, HD Imaging, Networking, Drivers, Software and Hardware Upgrades • Computer Information Systems Tutor, ECC, Buffalo, NY 2001-2002 Instructed Students in COBOL, RPG, Project Management, Systems Analysis, Visual Basic, scripting and other CIS related subject matter • Aviation Ordnance Systems Technician, U.S. Marine Corps, San Diego, CA 1990-1999
RELATED EXPERIENCE: • Solution expert for many applications across an entire hospital system • Outstanding analytical skills • Over thirty years of experience in network systems support, client systems support, help desk, and field service • Exceptional customer service and listening skills • Excellent written and oral communications skills • Familiar with computer networks, security, protocols, equipment, configurations, topologies, desktop maintenance and peripherals, HD image software, troubleshooting techniques, and future growth • Visual Basic experience starting with Visual Basic 6 and extending into Visual Studio 2013 • Experience with Microsoft Windows 8/7/Vista/XP/NT/9x/Server 20XX, Office 20XX, Visual Studio 20XX, JavaScript, VBScript, Shell Scripting, FTP Server/Client software • Requirements defining, planning and reiteration • Server configuration - physical and virtual • Remote client deployment, troubleshooting, evaluation • Complete documentation experience - from parent company, tailoring, installation, user, troubleshooting, known errors, knowledge base, and lessons learned, etc. • License and SLA management - eScription, Kofax, Remedy - based on date, MAC address, IP, count, images, uses, etc. • BMC Service Desk Express/ Remedy-trouble ticket resolution based on ITIL standards.
ORGANIZATIONAL COORDINATION: • Responsible for the organization and supervision_of the assembly, disassembly, delivery and retrieval of hundreds of millions of dollars in assets over my military tenure. • Handled most computer related problems within my department for most of my time while serving as an Aviation Ordnance Technician, U.S. Marine Corps, Jan 1990 - Nov 1999 • Secret security clearance while in the United States Marine Corps 1990-1999
PROFESSIONAL PROFILE: • Highly organized and dedicated, with a positive attitude • Able to handle multiple assignments and meet tight deadlines • Have excellent written, oral and interpersonal communication skills • Thrive on working in a challenging environment • Fast learning and adaptable to changing environments
AVAILABILITY: Relocation will be necessary. I will be available immediately following my arrival to the job location.
REFERENCES: Available upon request . ,
Claudia Padovano
02/04/2016
Professional Summary Customer focused, quality oriented professional with experience in software administration, organization, scheduling, planning, communication, and implementation. Background encompasses:
• Project Management • Planning & Organizing • Creative Problem Solving • Implementing Process Improvement • Teamwork and Collaboration • Physical access control • Installing software patches • Perform Risk Assessments • Perform quarterly audits for access control • Complete Incident Reports • Perform 5516 audits with auditors • Quarterly audits of Corporate policies • Create Role based security for SAP • Annual SAP Recertification • GRC Implementation • Continuous monitoring for SOD violations
Experience
Sodexo November 2012 - Present
Lead Data Security Analyst Provide SAP Security support for the ERP environment. Maintain user access for all company landscapes of ECC. • Responsible for adhering to established policies, following best practices, developing and possessing an in-depth understanding of exploits and vulnerabilities, resolving issues by taking the appropriate corrective action, or following the appropriate escalation procedures. • Support the enforcement of corporate, regulatory, and risk management policies and assists in developing, maintaining, and publishing corporate SAP security standards, procedures, and guidelines for enterprise computing platforms. • Provide support to departments on issues of SAP Security, including technical guidance and training, and design and implement programs for user awareness, compliance monitoring, and security compliance. • Implement Enterprise SAP GRC 10 environment, and unified processes pertaining to segregation of duties management, User access, access controls, and process controls. • Run weekly audit reports, SOD reports and any special audit request • Complete yearly User Recertification's on SAP • Create/Change/Delete all SAP roles used on a daily basis company wide • Mitigate SoD conflicts for user's and roles per business approval
Meritain Health, Amherst, NY January 2010 - November 2012
Data Security-Sr Security Risk Management Analyst Maintain user access for all systems throughout the various Meritain locations. Centralized user access to one department to speed up turnaround time and better accountability. • User administration for over 30 systems including claims systems, Active Directory, Unix, Web Portals, Macess and building security • Exchange/Outlook-creating mailboxes, distribution groups, etc • Rightfax Mailboxes • Provision of all new hires and terminations of all employees access • Security Audits on all systems • User Administration, Maintaining Groups on the Web Portals, setting up new Groups, adding links, posting Plan Documents, resetting passwords and usernames. Maintain user support site. • Required to meet SLA turnaround rate of 85%, daily percentage is at 99.56% for Team • Responsible for the testing of upgrades and patches before releasing them to the business on several systems • Implementation of deploying patches and upgrades in multiple systems • Scheduling and implementation of security systems at all Maritain locations, including providing all users with appropriate door access and security picture badges. Also on call 24/7 to take all calls from Alarm Company. • Access control for all Maritain offices • Ordering of all supplies for security system and accessories • Responsible for department budget • Responsible for all queue configurations • Import of daily XML files received from vendor, including required problem follow-up and resolution • Vendor risk assessments • Vulnerability risk assessments • Quarterly audits on all claims systems • 30 Day audit on AD for accounts that have not accessed the system • 30 Day audit on all Unix accounts
Data Security Supervisor from June 2008- January 2010, title change due to company restructuring • Supervised team of 3 • Mid-year and yearly reviews • Supervision/Mentoring/Motivating team • Scheduling of staff, assign projects Also all tasks above in position Data Security-Sr Security Risk Management Analyst
Meritain Health, Amherst, NY January 2007 to June 2008 Application Administrator Team Leader Comprehensive administration of the Macess Imaging System, LuminX Claims system and Ouicklinks Claims system including: • Administration of user IDs and passwords, security and access rights • Installation of software upgrades, patches and enhancements to the business • Responsible for all queue configurations • Import of daily XML files received from vendor, including required problem follow-up and resolution • Scheduling of staff, assign projects, manage daily activities • Continuous training and mentoring of Associates • Define long term goals for the Application Administration Team and develop a plan to accomplish those objectives • Supervised staff of 2
Meritain Health, Amherst, NY June 2005 to January 2007 Quality Assurance Manager Recommend, develop, implement and manage Quality Assurance Testing strategies for corporate technology software applications ensuring design, development and maintenance within approved standards, methodologies and policies. • Lead testing effort for several corporate projects including the coordination of testing with multiple vendors, clients and office locations and providing weekly updates to the executive committee. • Implement Change Management processes that resulted in a controlled production environment. • Manage daily activities of test team on assigned projects to ensure accurate plans, appropriate staffing, adherence to schedules, scope control requirements. • Translate organizational goals into department plans and activities resulting in the successful achievement of the required outcomes. • Plan, organize and communicate System Maintenance Weekend schedules. • Knowledge of Eldorado, Macess,LuminX, ClaimX, SQL, Web Portal. Claims Processing Systems • Testing of EDI Files, 837 & NSF Files • Verification of PPO connect files • Testing of Software upgrades on Claims Systems • SME on NPI project for Macess System and LuminX Claim System, also responsible for installing patch onto LuminX Claim System • Ran Year End processes on Quiclink Claims System, responsible for testing prior to running final process • Responsible for keeping Executive team members current on project status • Responsible for testing all Tiff image files and corresponding XML's • Responsible for yearly reviews • Responsible for assigning tasks/projects to team member • Managed staff of 4
RSA Solutions Inc/Fiserv, Amherst NY November 2001 to June 2005 Software Quality Assurance Analyst • Participate in implementation of new clients including verification of data and client-specific functionality. • Work with Business Analyst Team to ensure business specifications and quality assurance requirements are met in a timely fashion. • Review Business and Technical Specifications to improve the specifications and usability of the functionality. • Create and maintain Testing Plans, Implementation Plans & Testing Scenarios ensuring proper test coverage for new and modified functionality. • Perform alpha, beta and regression testing to ensure required functionality is available and working in accordance with the approved Business/Technical specifications.
• Assist Helpdesk and IT Operations Team in troubleshooting Production Issues related to data and new functionality
RSA Solutions Inc, Amherst, NY December 1996 to November 2001 Financial Seivices Support-Senior Analyst, Team Lead • Process incoming Lease Maturity Management and Liability invoice payments within established time frame of customer contract. • Balance Daily financial transactions. • Train new Associates and supervise a departmental staff of 10. • Perform Business Acceptance Testing as requested by the Quality Assurance Team. • Manage client and internal phone calls to resolve issues in a timely manner. • Resolve complicated accounting functions and problem checks and invoices. Education
ECC September 2010 to May 2014
Associates Degree in Information Technology specializing in Information Systems Security
Kenmore East Senior High School, Tonawanda NY September 1980 to January 1983 High School Diploma
Training • What Matters Most by Franklin Covey • Personal Development for Today and tomorrow • 7 Habits ofHighly Effective People • Making Effective Decisions • Dynamic Presentation Skills • Core Skills for Building Commitment • Situational SelfLeadership • Who Moved My Cheese • Project Management • Interviewing 101 • Interaction Skills for Success • Beginner Foxfire Training • Management Skills For The New or Prospective • Principles ofLeadership-Cornell University Manager • GRC300 SAP Access Control • SAPADM940 • Equal Opportunity & Affirmative Action • Managing Multiple Priorities & Deadlines BRENT PATTERSON SELECTED WORKS WORKS BIO, CV TEACHING SOCIAL CONTACT
Brent Patterson
MFA 2004 Washington State University, Pullman, WA BA 2001 Ohio State University, Columbus, OH
Teaching Histo1y:
Assistant Professor of Art: Digital Media/Interactive Design SUNY Buffalo State, Buffalo, NY, 2013 - present
Associate Professor of Art: Digital Media/Interactive Design Marsha)! University, Huntington, WV 2006 - 2013
Assistant Professor of Art: Digital Media/Interactive Desig11 West Virginia Wesleyan College, Buckhannon, WV 2004 - 2006
Adjunct Professor: Digital Media/Interactive Design Washington State University, Pullman, WA 2004
Graduate Teaching Assistant: Foundations, Digital Media/Interactive Design Washington State University, Pullman, WA 2002 -' 2004
Professional Histoiy:
Media Designer, Coi1sultant, 2002 - present
Digital Media Designer, 1998-2002 Mills/James Productions, Columbus, OH
Digital Media Designer, Video Editor, Videographer, 1997-1998 On Q Productions, Columbus, OH
Digital Media Designer, Video Editor, Videographer, 1995-1997 WTAP Productions, Parkersburg, WV
Production Assistant, ESPN Regional, 1993 - 1997
Production Assistant, WCEF-FM, 1993-1995
Exhibitions:
Solo Exhibitions: 2016 • Big Orbit Gallery, Buffalo, NY (TBA) 2005 , Brent Patterson: Recent Work Alderson Broadus College, Phillipi, WV • Intersections West Virginia Wesleyan College, Buckhannon, WV
Group Exhibitions: 2015 , Burchfield-Penney Art Center Front Yard (November 2015), Buffalo, NY • "Comfortable" Bicycle Film Festival, New York, NY • Mexico City Bicycle Film Festival, Mexico City, Mexico • Montreal Bicycle Film Festival, Montreal, Canada • Kalamazoo Bicycle Film Festival, Kalamazoo, MI 2014 • New Ycii-k City Bicycle Film Festival, New Ycii-k, NY • "SUNY BSC Faculty Exhibition" Czurles Nelson Galle1y, Buffalo, NY 2013 • "SUNY BSC Faculty Exhibition" Czurles Nelson Galle1y, Buffalo, NY 2012 • ''A Gallery Divided" Clay Center, Charleston West Virginia; August 11 - November 18 • "2013 MU School of Art & Design Faculty Exhibition" October - December 2010 • Gallery 842 Marshall Facult Exhibition, Huntington, WV • Birke Art Gallery, Design in the 4th Dimension, Huntington, WV 2007 • Rio Grande University, Rio Graride, Ohio • Southeast College Art Conference Faculty Exhibition, Charleston, WV 2006 • Birke Art Gallery, 2006 Faculty Exhibition, Marshall University, Huntington, WV • ArtLexis, continuing on line exhibition, artlexis.com 2005 • PenduGallery.com, continuing online exhibition, Brooklyn, NY • West Virginia furled Exhibition 2005, Cultural Center, Charleston, WV • Intersections. Sleeth Galle1y, West Virginia Wesleyan College, Btickhannon, WV • 2005 Faculty Exhibition, Sleeth Galle1y, WVWC, Buckhannon, WV 2004 • facob Lawrence Gallery, University of Washington, Seattle, WA • Museum of Art/WSU, Washington State University, Pullman, WA • Richenbaugh Gallery, University of Idaho, Moscow, ID 2003 • Gallery II, Washington State University, Pullman, WA 2002 • Richenbaugh Gallery, University ofldaho, Moscow, ID 2001 • Wexner Center for the Arts, Columbus, OH • Roy G Biv Galle1y, Columbus, OH (December) • Roy G Biv Galle1y, Columbus, OH (September) , Hasket Hall Gallery, Ohio State University, Columbus, OH
Awards and Recognitions: 2012 • Awarded Tenure, Marshall University 2011 • Marshall University Pickens Queen Teaching Award • Promotion to Associate Professor of Art at Marshall University • Faculty Member: Digital Media, West Virginia Governor's School for the Arts 2010 • Faculty Development Award - Funding for Travel 2006 • Faculty Development Award - Funding for Travel to Bolivia for Research Project 2005 • Meritorious Recognition, WV furled Exhibition 2005, Cultural Center, WV Jurors: David McFadden, chief curator, Museum of Arts & Design, NY, N.Y Donald Kuspit, contributing editor of ArtF Courses Taught: Design 478 Web Design 2: SUNY Buffalo State 2013 - present Intermediate HTML/CSS/Tavascript, Content Management Systems, Theme Design, Online Marketing Techniques and Systems, Intermediate Rich Media Delive1y, Intermediate Ul/UX Design Design 479 Multimedia: SUNY Buffalo State 2013- present Motions Graphics, Visual Effects, Digital Signage, and the basics of interactive design. Software includes AfterEffects, Premier, and Unity3D. Design 389 Web Design 1: SUNY Buffalo State 2013 - present The basics of HTML/CSS, DNS, Hosting Solutions, User Interface Basics, User Experience Basics, Multimedi,a for the web, and self-publishing. Art 454 Advanced Multimedia: Marshall University 2006 - 2011 Principles of Interactive digital media such as online media, touch screen interfaces, mobile media and interactivity, interactive digital art installations, multiscreen video installations, and generative art using various software such as Xcode, Final Cut Pro, Processing and web programming languages such as Javascript combined with HTML5 and CSS3. Art 453 Advanced Digital Media: Marshall University 2006 - 2011 Principles of motion graphics, video acquisition and post production, video distribution and presentation using Final Cut Pro, Motion, Blender and Processing. Art 480 30 Animation: Marshall University 2008 - 2011 Principles of 30 modeling, animation, texturing, lighting and rendering using Blender and Fina!Cut Pro. This course also has a component on FPS design. Art 318 Art and Design for Websites: Marshall University 2006 - 2011 Principles of design, programming and usability for websites starting with programming and scripting basics (HTML5, CSS3 and Javascript), then moving to content management system template creation, modification and deployment. This course also has components on domain name acquisition and management. Art 219 Digital Media: Marshall University 2006 - 2011 Introduction to concepts and methodologies of digital media such as frnaging, video, sound, web design, and interactivity. This course introduces the Adobe Creative Suite software as well as Final Cut Pro and Motion. Art 217 Drawing I: Marshall University 2010 Introduction to drawing including form, line, shading, texture and alternative drawing techniques. · Introduction to Design: West Virginia Wesleyan College 2004 Introduction to the principles of design including composition, color, form, line, montage, and presentation. Digital Media: West Virginia Wesleyan College 2004 - 2006 Introduction to concepts and methodologies of digital inedia such as imaging, video, sound, web design, and interactivity. This course introduces the Adobe Creative Suite software as well as Final Cut Pro. Digital Media: Washington State University 2002 - 2004 Introduction to concepts and methodologies of digital media such as imaging, video, sound, web design, and interactivity. This course introduces the Adobe Creative Suite software as well as Final Cut Pro. Art 670 Graduate Seminar: Marshall University 2008 Concepts, issues and research in contemporary studio practice. l'YS 100 First Year Seminar: Marshall University 2011 This course teaches the principles of critical thinking and strategies for academic success to beginning freshmen. Conferences: National Association of Schools of Art and Design: Houston, TX 2015 Libre Graphics Meeting: Toronto, ON 2015 - International Digital Media Artists Association: Vancouver, BC 2010 South Eastern College Art Conference: Charleston 2007 Peace and Justice Studies Association: Conference, Bronx, NY 2006 College Art Association: Seattle 2004 National Association of Broadcasters: Las Vegas 2001 Presentations: 2015 , Libre Graphics Meeting- "Teaching Critical Thinking with Open Source Software" , Artist Talk: West Virginia Wesleyan College 2014 , Artists on the Road - "The Death Road" - SUNY Buffalo State 2011 , Creating a Need to Learn by Establishing a Mandate: 2011 iPed Educational Conference at Marshall University , Artist Talk: Davis and Elkins College 2010 • West Virginia Educational Association Conference: Teaching and Motivating Students with Digital Technology 2008 • Artist Talk: West Liberty College 2006 • Perspective and the Common Good: Travel Course Experiences in the Third World Peace and Justice Studies Association Conference, Manhatten College, Bronx, NY October 5th, 2006 • Intersections: Alderson-Broadus College Honors: 2014 • Curator, Juror: Western New York Artists Group Annual Exhibition, Buffalo, NY 2012 • Faculty Member: Digital Media, West Virginia Governor's School for the Arts, Davis and Elkins College 2011 • Faculty Member: Digital Media, West Virginia Governor's School for the Arts, Davis and Elkins College 2008 • Instructor: 2008 Artworks, Huntington Museum of Art • Faculty Member: Digital Media, West Virginia Governor's School for the Arts, West Liberty University • Juror, Huntington Museum Portfolio Exhibit 2007 • Juror, Shawnee State University Undergraduate Exhibition • Juror, Rio Grande University Undergraduate Exhibition 2005 • Juror, West Virginia Forest Festival • Juror, West Virginia Strawberry Festival Committees & Service 2015 • NASAD Institutional Representative (IRl) for Buffalo State Visual Arts 2013-2014 , Marketing, Recruiting, Retention Committee SUNY Buffalo State Design • Visual Arts Task Force Committee - SUNY Buffalo State • Campus Beautification Committee - SUNY Buffalo State • Technology Hub Committee - SUNY Buffalo State 2012 , Art History Search Committee • Strategic Planning and Resources Allocation Committee (Chair) • Graduate Coordinator, Department of Art and Design, Marshall University 2011 • Art Histo1y Faculty Search Committee • Ceramics Faculty Search Comittee (facilitation) • SCORES High School Competition Committee • Art & Design Retention and Recrniting Committee, Chair • College of Fine Arts Curriculum Committee • Marshall University Physical Facilities and Planning Committee, COFA Representative 2010 • Painting Faculty Search Committee (chair) • Art & Design Recrniting and Retention Committee, Chair • Art Education Committee • Technical Administrator, West Virginia Educational Association Conference • Art & Design Years One & Two Curriculum Committees • University Curriculum Committee, COFA Representative 2009 • Photography Faculty Search Committee • Art & Design Foundations Committee • Exhibitions and Lectures Committee • Art & Design Retention and Recruiting Committee, Chair 2008 • Marshall University Graduate Council ; West Virginia iidticatioi1ai Association conference • Art & Design Retention and Recruiting Committee, Chair • Program Review for West Liberty University, Prepared Report 2007 • Smith Hall Renovations Committee • Foundations Committee • Birke Art Galle1y Committee 2006 • Bio-Tech Video Wall Research Committee Software Competencies InDesign CC PhotoShop CC Illustrator CC After Effects CC Premier CC Audition CC Speedgrade CC xCode iAd ·Producer iBooks Author Final Cut Pro X Motion Compressor Unity 30 Google Web Designer Avid Media Composer The Foundry's NukeX v6 AutoDesk Maya Blender Processing HTML5/CSS3 mySQL Drupal Word press PHP (basic) GIMP JnkScape Natron Seri bus All thanks to Worclpress ;iml Autonwttic fqr the Pictnrico Theme on which this sitC' is hullt. : : . . Curric~lum Vitae . PERSONAL INFORMATION' I I I' I i I EDUCATION Master of Architecture, University at BuffJlo, Buffalo, New York, 1998 . Thesi~: DO~ESTIC AFFAIRS . : . . . . ·A study of th~ natural affinity between environmentally sensitive residenttal design' and the· /emif:i$f perspective : I .. • . •· .. · · ...... I . Specialized.Honors Bachelor of Arts, Sqclology, York University, Toronto, Canada, 1977 ! . . . WORK EXPERIENCE . . ACADEMIC . 08/02:-. Pre&entVILLA MARIAGOLLEGE, Buffalo, New York . . . Adjunct Faculty Interior Design 2002-2005 . · instructor Interior Design 2005-2009 : . Program Coordinator interior Design 2008-2009 .Assistant' Professor Interior Design 2009 - 2012 Art Department Chairperson 200.9 - present ·Associate Professor Interior Design 2012 - present , : : : Providing initruction in a variety of co.ursesincluding: IND 101 lntr9ductipn to Interior Design I (fo:rmerly Communications I) IND 102 1.ntroduction to Interior Design II (formerly Communications II) · IND 103 - Con'lmunic:ations I -A foundation course in fundamental visual communication techniques . including fre~hand and mechanical drawing, scaled drawings; models, pictorial drawing and introductory rendering an:d presentation: Includes an introduction to stylistic movements. · . · · · IND 11 O-:- Interior Design ~tudio 1 - Freshman. studio class focusing the application of design theory .and principles, concept deivelopment, and an exploration of domestic architecture and interior design • . · IND 203.:... Communications II - A foundation course in a variety of media and techniques for color rendering of~ dim¢nsional and 3 dimensional drawings including colored pencil, marker and watercolor . .Includes introduction to Coior Theory. . . . . ·. . . . . · · · 1ND 205 - History .of Interior Architecture - A survey of interiors, architecture, art and furnishings from pre~history tf constrl!ction technology, structures and environmental control systems as they teiate · ·to i~terior ar~hiteicture . .· • . . · . . . · . ·IND 21 O.:....1n_teriorDesign Studio 2 - Sophomore studio class. focusing on sustainable design and universal design including emphasis on theDesign Process. . . . . IND 311 - lnterior:Design Studio 5 -Junior,studio class focusing on non-residential design. Projects have· , included Earjy Childhood Education Center Design, Nursing Home Design, Health and Wellness Center Design, with 'a fOC\JS on the. Global perspective. Collaboration with Design faculty and professionals in : Riga; Latvia.: · ,· . IND 406 - Professional Practices -An introductory study of business methods and pr.ofessional procedures used by the professional designer. · INT 151 ~ Window Treatments I -A study Of the fundamental principles of soft window treatments. Tr~v~i Abro~d Opportunity -- May 2008 - P~ris, Rome and Florence :Travel Abroad Opportunity'."'" May 2012 - Paris and Barcelona •· . •Study Abroad Program Coordinator . · 1 Advise and Mentor student~ · . Adrnini~trative duties associated with ,Prog~am Coordinator and Department Chair inciuding scheduling , budgets, student recruitment, develop cour~es of study, evaluate faculty, manage department meetings, . mentciradjunct faculty, participation on College committees, recruit and hire new faculty, prepare for CIOA ·accreditation. . · · i · · · · · · j : -i . : . . :· : ' ·. . f. . : ·. • 08is2'-- 05/96 UNIVERSITY AT BUi=FALO,' DEPARTMENT OF ARCHITEC'tURE Teaching As~istant · · · .• · ; .·. · ; · · Assistant to Prof. Dennis Andrejko for Builciing Systems Technology and Environmental Controls I 'and to Prof. Robert Turley for Environmental Controls II as well as teaching the HeaUoss/Heat-Gain module for this course in 1995 and 1996. My responsibilities included assisting in the preparation and grading of assignments, quizzes and exams and occasional lecturing in the absence of the professor: Course •content included both the natural and mechanical means and methods of achieving thermal comfort and the fundamehtals of constn;iction tech.nology. · PROFESSIONAL Ongoing ARTIST and' DESiGNER, Reicis and. Ass~ciates, ·. Priyate yesid~ntial design a!'ld renovation projects including l~ndscape design and swfmmihg .poor design . . Past projects iriclude Spaul.ding Lake private re~idence and concept work for Clarence Soccer Club · PavHion . · ·. • · . . · . . · . .Watercolor painting including architectural renderings and professional framing. Past.participation in juried art ex~ibits i.n Los Angeles, Indianapolis, Toronto and locally at the Kenan Center .. ·• . . . Fornieriy fea:tured :artist at the Unique Gallery, Transit Road, East Amherst and Gardenia, Yonge St. ,. ro·ronto. . . . : . . Currently work is for sale at The Perfect Gift, Clarence center, NY: 03i02- 02/04 Sub-Contrac.tor to RYAN HOMES, West Seneca, New York Archite¢tural: Servi.ces ·Pre~aring Building Permit Drawings for specific' residential designs. 07/83-12/84 S.A.R. ASSOCIATES INC., Toronto, Canada · President · · ' · · · SAR: Ass~ci~teswas a Toronto based marketing, advertising and public relations firm; with a cli~nt base in Toronto, it~ surrounding areas and St. John, New Brunswick. Specializing in .residehtialdevelopments and fitness centers, clients included Genstar Land Development, CadiHac-Fairview, Racquet Sports •Group of Canada and others. 04/8.0 - 06/83 SANDRA AL.LEN :ASSOCIATES, Toronto, Canada Sole Proprietor ...... SandraAlleri Associates wc;1s a natiorial, m~lti-rnedia agency providing .advertising, marketing and pt..Jblic relations services. The company had.a diverse client base with specific emphasis on .real estate, fitness .-3- and. racquet sports and restaurants. Clienti; included McDonald's Restaurants (corporate projects), · .Young Drivers 9f Canada, Vic Tanny's Fitness Centres, (Alberta and British ~olumbia) and others. · ' . • ' I • • 03/79 _; 03/80 COLLIER & :PARK ADVERTISING LTD., Toronto, .Canada • 'Account Executive j Responsibilities included account servicingl corporate and creative copy writing and public relations co :cobrdinating;'. . Clients. .included . Village': by th'eI Grange, Ginsberg & Wong Food Emporium, Tri-Del. . .. Condominiurjl Developments, Confederatiqn properties and others. • . · . . : · . . . PROFE~SIONAL AND ACADEMIC AWARDS . . ; . . . i Who's Who Among America's Teachers, 2~06 · 'I.R.$..A. Ad Gontest First Piace Award, 1983 ·. Festival of Trees Decorator Awards: : I Best of Festival Award - 1997 i Most Original Award - 2000 •Designer Showcase Award - 2003· ·Best' of Festival, 2004, 2005, 2006,. 2007 Faculty Advisor for Best of Festival, 2011 , 2012 'Who's Who Among Students in American Universities and Colleges, 1996 All~American: Scholar :Collegiate Award , 1996 STUDENT AWARDS , . . . : , . ASID Student Regional Competition 2012 181 place project faculty Advisor 3rd ASlb. Student. Regional Competition 2012 place project faculty Advisor . . CREATIVE PROJECTS/PAP.ER PRESENTATIONS Conference Presentation - Fredonia College Teaching and Learning Conference 2013 Action Research Methodology, Service Learning Project as a Tool for Enhancing Student Collaboration Processes . .. · . '· . .· . . ConferencePresert(atioh - IDEC 2013 National Conference, Indianapolis, IN Panel Presentation:... Niagar~ University Teaching Conference 2013 . . Conference Presentation - 2p13 Digital Day Conference, Canisius Gollege Optimum Effectiveness of Wiki's ih the · Classroom . · · · Conference Presentation - 2612 IDEA Symposium Perth, Australia, The Millennium Dream Home; Combining Quality of Life and Quality of Surrou'ndings . . . . Conference Presertiation - 2012 Creativity Exchange Conference, B~ffalo Sate College Design: Making and Doing as a Way ofKnowinq ...... Invited presenter - 2012 IDEC East Region Conferene'e, Endicott College, Beverly, MA. ConferencePresentation - 2012 IOEC National Conference, Baltimore, MA Capturing a Rewarding Global Experience · Through SkypeTechnoloty : ' · · Conference :Presentatioh "."" 201.1 East Region Conference, Chatham University, PA Using Skype Technology as a Studio .· Tool for Experiential Learning . . . ' . . . Conference Pre.sertiation - 201°1 Digital Day Conference, Canisius College Achieving the Benefits of Experiential Learning in a Global Environment through Skype·and Other Technologies . . . -4- . ConferencePresentation - IOEC 2010 National Conference-The Toy Design Project: An Innovative Research · Application fo Produce Creative and Effective.Design Solutions .for an Early Childhood l::ducation Center. . . . Conference:Presentation - Niagara University Teaching Conference 201 O - Using Wikis to Combine Active Learnlng Strategies with Technology : · · · ' ' · . . : . . : . : . : . . . . . •· Acaden'li_c Presentation -- Riga Technical University Executiye MBA Program 2006, 2007 - Effective Office: Design · Life Long Learning -:- Ccilor Your World ...... ' . : ·. Buffaib ·and Eri~ County Historical Society ~ Paint the Towri • • • • • • • 1 : • • • ! .. Kenan Art Center - J.uried W:atercolor Show . . _: I . Latviaff$ong Festival, lndian,apolis,. Los An!;Jeles, - Juried ~rt Show . . . • ' . . : : . : . I · Williamsville Water Color Association ~ Annual Watercolor Show . WORK PUBLISHED . .· . '· Conference Proceedings- 2012 IDEA Conference Confer~nce Proceedings - 2013 IDEC Conference. Conference Proceedings - 2q1 O IDEC Conference Villa Maria College- FacultyArt Shows PROFESSIONAL DEVELOf>MENT .IDEC -2009, 2010, 2011, 2012, '2013 Conference . ' CIDA Workshop-2009, 2010 . Niagara University Teachin·g Conference - 2009, 2010, 2011 ; 2012, 2013 -IDEX -- Conference and CCE - 2005 - 2013 · ·Neo Con, Chicago - 2007 · :ASID Meetings and CC.E . NKBA-:- Buffalo - CCE IDA..:... Suffalo ~ CCE . PRO~ESSIONAL Ml;MBERSHIPS 'Adviso~y C6u~cU -Alfred·State College l~terior D~sign Program -IDEC - Interior_D~sign _Edu_cators Co1,mcil . · · . NCAA - National Council of Arts Administrators ·1DA -.WNY-:- Interior. Design Associates of Western New York •NKBA ..:.. National Kitchen and Bath Association Member, Albright Knox Art.Gallery .Member, ' Bu:rchfield Penney Art Gallery ELl:c'r~o OFFICES and BOARD:$ . Ea~t Region Chairp~m~on IOEC ..,. second term Board of Directors NY 11 + : member COMMUNITY SERVICE , . .· . . . Vice President, The Jqsep.hine Goodyear Committee to benefit Children's Hospital of Buffalo Past President, Blue Spruce TWIG to Benefit Children's Hospital of Buffalo 'Past Chairperson; American Girl Fashion Show Festival of Trees to benefit Children's Hospital of Buffalo · . Pas( Committee Member and Current Decorator -5- Past Volunteer, Darwin D. Martin House, Past Edltor,"'CJarence Middle School 'Monthly Newsletter Past Vice President, Clarence High School Soccer Boosters .Past Manager; Clarence s:occer Club Team Architecturat S/idePresentations . . :Ann1,1al Guest Speaker, Ledgeview 1::lementary School Structures Curriculum , . : . , ' I . : . · REFERENCES AVAILABLE pN REQUEST Deborah Hartman Romaneo Education: The Culinary Institute of America - Hyde Park, New York Associates of Occupational Studies/culinary arts State University of New York at New Paltz - New Paltz, New York Bachelor of Fine Arts/graphic design Employment/Experience: Hutch's RestaurantJTempo/Remington Tavern/NYE Park Tavern 07/2009-present Pastry Chef for four locally owned restaurants Create monthly seasonal dessert menus and specials Bake daily breads Erie County Community College - Buffalo, New York 01/2006 - present Part-time Instructor Instruct correct methods and techniques for baking and pastry classes Caffe Aroma/Trattoria Aroma - Buffalo, New York 07/2006- 05/2009 Pastry Chef for two Italian restaurants and cafe Create monthly seasonal dessert menus and specials for three locations 800 Maple -Buffalo, New York 09/2005 - 06/2006 Pastry Chef for new American restaurant Create monthly seasonal dessert menus and specials Bake daily breads Oliver's Restaurant- Buffalo, New York 03/2005 - 09/2005 Assistant Pastry Chef for fine dining restaurant and catering events Prepare and finish individual pastries for outside catering events Bake daily breads Siena Restaurant-Buffalo, New York 03/2005 - 09/2005 Line Cook for upscale Italian restaurant Lunch and dinner prep and service for wood burning oven Hutch's Restaurant/Tempo Restaurant- Buffalo, New York 01/2005 - 03/2005 Pastry Chef for two fine dining restaurants Create monthly seasonal dessert menus and specials Bake daily breads Fore Street Restaurant - Portland, Maine 06/2001 - 10/2004 Pastry Chef for American restaurant serving regional cuisine Create desserts, house-made ice creams and chocolates for daily menus Maintain weekly inventory and ordering Assist in catering events The Culinary Institute of America - Hyde Park, New York 11/1999 - 01/2002 Photo editor assistant for publications department Food preparation and food styling for photo shoots Catalog photographs for The New Professional Chef - Seventh Edition Assist in production for Institute's Baking and Pastry Book Tested recipes for publication Peter Ronca Historical Summary of Ownership Scenarios Smartline (Empire of America) 1983 - 1990 In 1983, Empire of America started one of the first financial telephone customer service centers in the nation. This unit ultimately became known as Smartline, a unit that serviced customers in all divisions of Empire of America, and later third party clients. Major accomplishments: • Integrated six divisions of Empire of America into one national telephones sales and service organization supporting all customers of the financial institution. • In 1985, transformed Smartline from an internal support department into a successful income producing, multi-faceted telephone banking services firm, serving a variety of internal and external clients. • In 1987, secured an international consulting client in Australia; developed and implemented the clients' internal telephone financial services center. Later, assisted additional consulting clients establishing telephone customer service units in Hawaii and Canada. • American marketing Association award recipient for innovation in telephone customer sales and service delivery in 1988. Despite its reputation as an industry leading financial institution and innovator of financial services delivery methodologies, Empire of America found itself under the scrutiny of the RTC as part of the savings and loan crisis of the 1980's. April 1990 Peter Ronca, former Vice Presidents at Empire of America, approached the bank's board with a proposal to buy out the third party portion of Smartline. They created Smartline Services Inc., a financial telemarketing sales and services firm. This buyout saved the jobs of 14 professional employees slated to be eliminated due to pending takeover by the RTC. Major accomplishments: • Smartline specialized in providing inbound and financial sales and service support and outbound telemarketing for financial services institutions. Smartline expanded into conducting public opinion polls and consumer research. Smartline also provided financial telemarketing consulting, including staff training, project management, and systems analysis. • Designed and implemented a Telephone Banking Customer Service audit for international clients. • Peter Ronca was elected President of Early, Cloud and Company User Group, a leading provider of the automated, tele-servicing software, utilized by Smartline. In 1990, Early, Cloud and Company was ranked one of the 9th fastest growing high-tech firms in the nation. • In 1994, Smartline Systems was named the Third Fastest Growing Telemarketing Company in the mid-seize business category in Telemarketing Magazine's "First Annual Rising Stars Award". This was a fairly prestigious award for that time period. • Developed and implemented an internal Quality Assurance Program to monitor staff customer service levels. • Smartline Systems was acquired by Nationar Group, and then ultimately acquired by ICT Group. Under its various ownership scenarios, Smartline employed over 300 people. ICT Group still has a presence in WNY, providing employment for over 200 employees locally. March 1991- March 2004 RACO Group of Companies (RACO LLC) provided telecommunication co-location service for clients internationally. RACO provided network neutral data centers and interconnection services to support critical telecom/data equipment for clients all over the world, and was one of the first firms in North America to provide these services. With the deregulation of the telephone industry and the increase in electronic commerce and internet activity, many telecommunications companies were looking for buildings that were close to the main fiber optic network in cities, and were equipped to meet their demanding technical requirements. RACO's "carrier hotels" provided a centralized location in given geographic regions, for any telecommunications companies to cross connect their networks. RACO's business plan centered on offering custom tailored solutions to its customers - to simplify their network administration, improve their operational performance, and reduce their telecommunication costs. RACO's significant success was fueled by the growth and expansion of its customer base, even during the significant downturn in the telecom industry in the early 2000's. Major Accomplishments: • Started as a two-person start-up company in Buffalo, NY. Expanded into premier "carrier hotel" locations in Toronto, NYC, and Chicago, with combined gross revenue in excess of $10 million annually. • Grew to a staff size of 25 individuals specializing in all aspects of data center sales/service, and telecommunication operations. • RACO experienced double-digit earnings growth as it grew to offer over 42,000 square feet of co-location space to almost 200 customers internationally. RACO's Buffalo office became the Gateway to Canada, and Internationally for customers, providing fiber connections to most of the major international carriers. RACO's NYC location was at the single most important site for world telecommunications, encompassing almost 60% of all telecommunications traffic entering or exiting the U.S. RACO's location in Canada became the cross-connect hub to all major telecommunications carriers and IP providers. A significant portion of Canadian internet traffic moved through the Front Street location. • RACO had a unique approach to employee relations. RACO employed numerous industry professionals and offered flex time and job sharing to accommodate corporate and personal needs. RACO provided free employee lunches to encourage the exchange of ideas and enhance corporate communications. • RACO Group was acquired in March 2004 by Switch and Data Facilities Company. Most of the original RACO employees are still employed in middle-high level professional positions at Switch and Data's Buffalo facility. During the first year of the transition, Peter held an executive level position at the Tampa headquarters. October 2007 - Present Peter Ronca and Suzanne Furlani became equity owners and joined the executive management team at Shatter I.T. LLC, a managed technology service provider. Peter has joined as Chief Executive Officer and Chairman ofthe Board. Suzanne has been named Chief Administrative Officer. Since joining the Shatter team, the new state-of-the-art data center has been completed and the Operations staff has doubled. Over the last nine years Shatter has double the number of customers they serve and expanded the type of Managed services offered to include IT consulting, back-up and DR Services. Outside Associations lnfoTech WNY - In 2012- Present - Peter joined the lnfoTech WNY Board (A Local Technology based organization that supported the Buffalo and WNY community} in 2013 he became the chairman and over the last (4) years has lead the organization from almost collapsing to becoming one the more successful non for profit groups in WNY. Along with the help of an extremely active Board of Directors, the group has turned around in almost every aspect of the organization. The Membership has close to tripled and new sponsorship from companies experienced a fourfold increase with groups like -AT&T, IBM and BCBS. CBTYC ( Crystal Beach Tennis and Yacht Club}- 2003 - 2009 Local Community Board in Canada - During his tenure as President of the Board in 2003 he was able to negotiate the Beach transfer to the community from the Developer which was in limbo for over a decade. The final Community vote on this issue was (103 - 6} in favor of the transfer. Additional improvements under Peter over the remaining (6} years included the upgrade of the workout room, hiring of the first On-site Manager, upgrade of the Security firm and on-site security services. He was also instrumental in the reduction in costs to many line items which helped to keep the membership dues the same each year. William R. Scott Summary Currently I am the Manager of Infrastructure for Hodgson Russ LLP. I manage a team that installs and maintains all hardware through the firm. This includes but is not limited to high level equipment (Security, Storage Area Network, Network, and Virtual Server Environment using VMware). In addition to managing I teach staff. I am a working manager as well. I manage 15 projects a year through the entire department. I started here after Greater Buffalo Savings Bank as a System Analyst. Previous to that I was the senior engineer for Synergy dedicated to HSBC Bank maintaining over 5000 physical and virtual servers. Technical Skills • Platforms: DOS, Microsoft Windows, Linux Red Hat 7.x, Microsoft Server, Novell NetWare 3.1-6.5, Meditech Hospital Information System (Magic), Meditech NPR, VMware ESX/ESXi, VMware vCenter, Cisco Unified Communication Systems • Packages: Microsoft Office, Microsoft Visio, Novell Group Wise, Novell Boarder Manager, Novell Zen Works 3 -11, Microsoft SQL, Netware SQL, VMware Horizon, Microsoft System Center, SharePoint, Solarwinds (NPM,IPAM,NTA,VM,VNQM), Forefront TMG(ISA), VMware SRM • Networking: TCP/IP, TFTP, SMTP, DNS, DHCP, IPX/SPX, BGP, OSPF, RIP, SNMP, MPLS, Cisco Catalyst Series Switches, Cisco Nexus 2K/5K, Cisco ASAIPIX, Nortel Switches (Passport 8600/470- 24T/BPS 2000), Cisco MARS, Riverbed Steelheads, Cisco Stealthwatch, Aruba Wireless, Cisco Fabric Interconnect w/Cisco Unified Computing Systems Highlights of Qualifications • Associate in Occupation Studies Degree with concentration in Computer Networking Systems • 20 years' experience in the IT Industry • VMware Platforms and Design • High level designs for Data Centers • Strong organizational skills as well as the ability to work under extreme pressure • A dedicated and effective contributor and highly motivated team player with excellent learning ability • Success in Project Management from start to finish Education ITT Technical Institute, Getzville, New York Computer Networking Systems Dec 2001 - Dec 2003 • GPA: 3.87 out of 4.0 • Graduation Date: December 2003 Professional Manager of Infrastructure Sept 2015-Present Experience Hodgson Russ LLP • Design Networks and their services for rising infrastructure • Design Virtual Server Environment using VMware • Manage Cisco Routers and Switches (Nexus/Catalyst/ISR/Fabric Interconnect) • Manage Firewalls, Proxy Servers • Design and Manage VPN Services • Manage Riverbed Steelhead devices for WAN optimization • Manage Metro, and MPLS networks throughout North America • Manage Storage Area Network NFS, and iSCSI • Support the engineering team • Delegate tasks to Network Administrators and Infrastructure Engineers their daily tasks and design • Project Management • Design Cisco Phone System (UCM/CUC/CER/CUPS/CUBE) Coordinator of Network Administrators and Infrastructure Engineers May 2012-Sept 2015 Hodgson Russ LLP • Design Networks and their services for rising infrastructure • Design and Manage Virtual Server Environment using VMware • Manage Cisco Routers and Switches (Nexus/Catalyst/lSR) • Manage Firewalls, Proxy Servers • Design and Manage VPN Services • Manage Riverbed Steelhead devices for WAN optimization • Manage Metro, and MPLS networks throughout North America • Manage Storage Area Network NFS, iSCSI and Fiber Channel • Support end users after being escalated to the engineering team • Monitor network security on inside and outside threats • Delegate tasks to Network Administrators with their daily tasks and design • Project Management through the entire department • Design and Manage Cisco Phone System (UCM/CUC/CER/CUPS/CUBE) • Manage and implement two factor authentication on outside facing products • Manage and design Mobile Security using Mobilelron and Blackberry services Lead Technical Engineer April 2012-May 2012 Catholic Health • Manage Virtual Server Environment using VMware and assist with Design • Support Cisco Routers and Switches (Nexus/Catalyst/lSR) • Support end users after being escalated to the engineering team • Provide assistance to Network Analysts with their daily tasks • Manage Firewalls, Proxy Servers Infrastructure Engineer Feb 2008-April 2012 Hodgson Russ LLP • Design Networks and their services for rising infrastructure • Design and Manage Virtual Server Environment using VMware • Design and Manage E-mail System with Exchange 2007/2010 • Manage Cisco Routers and Switches (Nexus/Catalyst) • Manage Riverbed Steelhead devices for WAN optimization • Design and Manage VPN Services • Manage Metro, and MPLS networks throughout North America • Manage Storage Area Network both iSCSI and Fiber Channel • Support end users after being escalated to the engineering team • Monitor network security on inside and outside threats • Provide assistance to Network Administrators with their daily tasks and designs Network Analyst July 2007-Feb 2008 Greater Buffalo Savings Bank • Design Networks, Servers and their services for rising infrastructure • Design and Manage E-mail System with Exchange 2003 • Manage Cisco Routers and Switches • Manage Microsoft 2000/2003 and NT Servers • Provide assistance to lower level engineers • Managed SAN infrastructure • In absence of Infrastructure Manager perform functions with consultation of Chief Information Officer Senior Engineer Sept 2006-July 2007 Synergy, Inc. • Install, Maintain, and Decommission Servers for clients. • Maintain documentation of contracted services. • Configure and maintain monitoring software for client HSBC. • Dedicated to HSBC Bank N.A. for onsite Datacenter support (approx. 5000+ servers). • Lab development based on new technology and processes provided by client PC and Network Specialist June 2000 - Sept 2006 Lockport Memorial Hospital, Lockport, New York • Create and test Meditech NPR reports in Meditech Magic • Install and maintain hardware for servers, workstations, routers, switches, software, fax machines, printers, network cabling, telephone problems and circuit-based telephone lines (Tl, Frame Relay, etc ... ) • Design Networks, and Servers and their services for rising infrastructure • Manage Cisco Routers, SMC Switches, Novell NetWare and Microsoft 2000/NT Servers • In absence of Director oflnformation Systems Perform Director oflnformation Systems functions with consultation of Chief Financial OfficerNice President • Supervise other Information Systems Staff (intern's and outsourced employee's) • Maintain documentation on all Information Technology equipment • Answer Help Desk Calls in Multiple Buildings on ground and/or offsite (7 Facilities) • Maintain a level of security on Internet accessibility as defined by my employer Computer Operator Dec 1997 - Aug 1999 Inter-Community Memorial Hospital at Newfane, Newfane, New York • Answer Help Desk Line • Troubleshoot calls on printers, workstations, and the HIS System • Run nightly backups on a reel-to-reel system • Run daily report for the day shift Certifications CompTIA A+ Certified Computer Technician Advanced Meditech NPR report writer CompTIA Server+ Hewlett-Packard Accredited Proliant Specialist Awards National Vocational-Technical Honor Society Received Rank of Eagle Scout in Boy Scouts of America 1' 1 place in National Standard of Manufacturing Engineers Competition Donald F. Skotnicki, Jr. OBJECTIVE To obtain a position utilizing my administrative and technology skills SUMMARY • Developed and implemented viable Career and Technical curriculums for Cisco Networking Academy, Project Lead the Way, 3D Modeling and Pre-Engineering. Facilitator in student goal setting, realization and evaluation. • Proven CEO with Operations Management and Technical and Engineering Management Expertise, successfully implementing and supervising projects in excess of ten million dollars • Highly skilled and knowledgeable in all facets of Career and Technical education including technical, building and program needs. • Demonstrated teaching ability focused on Management, Career Orientated, Engineering and Technical Applications. • Computer literate in the utilization and instruction of numerous diverse technical applications: Operating Systems, AutoCAD, Networking, Desktop Publishing, Advanced Manufacturing, Machine Design, Windows, Internet, Grading, Attendance etc. EDUCATION Canisius College Buffalo, New York Master of Science in School Administration, 2004 GPA 4.00 Rochester Institute of Technology Rochester, New York Post Graduate Studies in the School of Engineering, 2003 GPA4.00 Alfred University Alfred, New York Post Graduate Studies in School of Business Management 1997-1998 GPA4.00 SUNY College at Buffalo Buffalo, New York Master of Science in Vocational Technical Education, 1995 GPA4.00 Bachelor of Engineering Technology, Mechanical Engineering, 1977 Upper 1% of class CERTIFICATIONS New York State Department of Education Certifications School District Administration- Permanent Drafting, Technology- Permanent Cisco Certification Networking Associate CCNA Cisco Certified Academy Instructor CCAI City of Buffalo First Class Engineers License Federal Communications Commission Amateur General Class License Cisco Global Leaming Network Certification Donald F. Skotnicki, Jr. Page2 EDUCATIONAL EXPERIENCE 2005 - Present Senior Supervisor of Instructional Technology Erie 1 BOCES Supervised and managed instructors, administrators and staff in regards to all technology aspects at Erie 1 Boces Educational Centers. Recommended, procured and implemented software and hardware in all areas including security, record management, inventory as well as program specific equipment. Provided technical and engineering leadership in various building and grounds projects and operations. Assisted Curriculum and Assessment teams in staff development and technical needs. Worked closely with in house and outside vendors to meet to develop and maintain district needs. Cisco Academy Main Legal Contact and. Project Lead The Way Main Curriculum Contact. 2009- Present Associate Professor, Telecommunications SONY Erie Community College, Buffalo, New York Developed course syllabus, outlines and policies for the Telecommunications Department. Specializing in Networking and IT Essentials courses with focus on students obtaining Cisco and Comptia certifications. 1999-2004 Tenured AutoCAD, Cisco Networking Academy and Erie 1 BOCES Project Lead The Way Instructor Implemented course syllabus, outlines and policies for Cisco Networking Academy, AutoCad, and Project Lead The Way curriculums for Erie 1 BOCES adhering to Local, State, and University requirements. 2001 - 2004 Workforce Development Night Building Administrator Erie 1 BOCES Supervised and managed Workforce Development instructors, students and staff during evening programs conducted at Erie 1 Boces Career and Technical Centers. 1997-2001 Workforce Development Instructor Erie 1 BOCES Instructor for adult learners in various technical programs including Computer Aided Drafting, Cisco Networking, 3D modeling and numerous other software applications. 1997-1999 Design Adjunct Faculty Member SONY College at Buffalo, Buffalo, New York Developed course syllabus, outlines and policies for Auto Cad Interior Design I and II Curriculums. Assisted in procurement of National Accreditation for the Design Department. Proven goal oriented Technical Communicator and Educator. 1990-1999 Substitute Teacher/Tutor Erie 1 BOCES Employee Training In Industrial Settings -Trained employees in all facets of Industrial Applications, Machine Rebuilding and Refurbishing, Industrial Plant Layout and Design, Industrial safety, Hazardous Waste Management and Electronics. Implement team training to foster innovative brainstorming and process improvement. Donald F. Skotnicki, Jr. Page3 BUSINESS MANAGEMENT 1992-1999 JTD SPECIALITIES FOIL STAMPERS, INC. West Seneca, New York PRESIDENT-Provide Managerial Expertise, effectively implementing New Management strategies, State of the Art Equipment and Market Analysis and Penetration, resulting in record productivity, sales and profits. Increased Sales over 125%. Competitively served Commercial, Industrial, Municipal and Business to Business markets. Provide perpetual employee training to facilitate a changing manufacturing and market environment. Foster a "Total Quality" environment focused on Root Cause Analysis and Resolution. 1990-1992 VICE PRESIDENT-ENGINEERING Successfully implemented a "Team Concept" employee training system which resulted in increased productivity and product reliability. Justified, purchased and installed "State of the Art" Equipment. Developed new industry technology and methodization resulting in significant cost savings and increased market penetration. ENGINEERING MANAGEMENT 1980-1991 ARCATA GRAPHICS COPORATION Buffalo, New York SENIOR PROJECT ENGINEER-Spearheaded "State of the Art" projects, which included building and facilities renovation as well as purchasing new equipment, union employee training which resulted in divisional savings of $4.5 Million annually. Team Leader in the development of the corporation's first robotics project resulting in savings and labor reduction through the elimination of repetitive, non-value added operations. Successfully implemented a $12 Million Capital Project achieving a 15 Week return on investment. PROFESSIONAL ASSOCIATIONS/COMMUNITY ACTIVITIES Association of Career and Technical Education Administrators New York State Association for Computers and Technologies in Education School Administrators Association of New York State Society of Manufacturing Engineers (Past President) Computer Automated Systems Association (Past President) Buffalo House of Printing House Craftsmen (Past Board Member) Skills USA-VICA Advisor (Past Lead Advisor) West Seneca Chamber of Commerce Orleans- Niagara BOCES Advisory Committee- (Past Board Member) ErielBOCES Computer Technology Advisory Committee Facilitator SUNY Erie Community College Advisory Committee Harkness Career Center -Technology Facilitator, Diversity, Committee (Past) Buffalo Amateur Radio Repeaters Association Cisco Networking Academy Alumni Association Previous Author of "Pet Talk" articles - Bee Community Newspapers REFERENCES: REFERENCES WILL BE SUBMITTED UPON REQUEST :BIO. With:an' extensive background in management as well as a~ educat ion In Humanities, Urban Planning ·and Architectural Technology; I ailHommltted to using my ~nique array of skills in 'my professional and personai endeavors...... thave· an intense. . p~ssion for community. revitalizationI , historic:preservatloni. . and. sustainable. . design. I :have a deep respectfor the .history of the Buffalo-Niagara Region and strongly ·believe lri Its potential for : economic growth•and the need for resp6nsible and sustainable social, environmental, economic and ~ultur~I :. deye!opment. . · · · · · : ·: ED~CATION Buffalo State Coilege, Buffalo, 'Nv B.S. Urban and Regional Planning and Analysis, 2012 Minor in Geographic Information Systems · . , ·. • toursework: Principles of Urban and Regional Planning, Neighbo:rhood Planning and Sustalnablllty, .community Planning Agencies and Issues, Urban Geography, Economic Geography, Rese.arch Methods, Quantitative Anaiysis, Conservation and Environmental Management, and Mapping and Analysis . · Applications In G1's .· · · · · · . . . Erle Community College, Orchard Park, NY Ar~hitectural Technology, 2008-2010 . . . . • . Coursework; Hand Drafting, Auto-CAD, Building Methods and Materials, Introduction to Green Building Technologies, 3-D Com.puter Modeling, Design Presentation, Residential and Cornmerclal,Buildlng . · Fun9amentals, Mechanical and Electrical Details, arid Structural Engineering · ·pROFESSIONAL·EXPERIE~CE Joy Kuebler Landsca.pe Architect, PC Administrative Manager/MarketlngAsslstant, 2012-present • Perform.daily administrative duties including answer phones, manage and maintain ~mail . : .correspondence, processing and filing of paperwork associated with government contracts, and provide direct assistance to owner/President . • Review; e~.aluate; reorganize, and maintain office records • Assist in the pursuit1and processing of Requests for Proposals and Requests for Qualifications • Gather information on ·:potential clients and projects and maintain database • Create project information sheets and marketing materials · · • · Plan: and co6rdlnate special evehts and prepare meeting materials · • : Assist with payroll and Human resources duties . • : Manage:accounts rece1vable/pa.yable • Manage communication between clients, project managers, staff and principal •· · Provide project assistance Erie Community College ' Teacher Assistant, Field Sketching, 2012 ...... • Assist the lhstru'ctor in .presentation of coursework, student instruction, grading and org;;inization .. : Surdyk 2 Consumer's ·Beverages, S:uffalo, NY Customer Service.Expert and Inventory Control Specialist, 2008-present • Ensure excellent customer service is achieved at store level · • Routine performijnce of Inventory control procedures to ensure loss prevention ·General Manager, 2002-2007 . . . ~ .. Interviewed, hired, 'prlentated «ind trained staff.and. management •: . Maintained commuhlcatlon between manage"lent, employee, distributors~ warehouse, sales staff, ... s,uppliers and corporate support . • : ..Oversaw an~ Implemented clientele system to grow and strengthen customer relationships • Organized employee motivational meetings and activities '. ·...... :COMMUNITY ENGAGEMENT Designing to Live .Sustainably Project Manager., 201i-pfes.ent • . : .: Build credibility, Jstablish rapport, and m~intala communication with prospective flscalspons~rs, · ~·upporters and community stakeholders at mul~iple levels, Including those external to the org1inlzation • Maintain continupus alignment of team and make recommendatl.Ons to modify the roles and : responsibilities of t~am members to enhance effectiveness toward the success of the organization • 'identify specific t~sks and Issues that need to be addressed and prepare and deliver agenda for we~kly team meetings : · •· · Prepare and present periodic progress reports to partnering organizations • Represent organization by attending community events ,and by presenting program at various.speaking engagements . . . . We~t~l~ste~ Economic Devel~pni.ent Initiative (WEDI), Buffalo, NV :volunte~r, 2012~present ' . . . • ·Partake: in the efforts ofthe organization to grow its community outreach programs· •· · in process of researching and developing a system for expanding fundralsirig capabilities Black Rock-Riverside Alllcmce (BRRAlllance), Buffalo, NY Intern, 2012...... • Collected relevant planning Information for the project, Presented data to BRRA.lliance Committee,: · Prepared project 'recommendations, Presented project results. to the committee •· Developed a' plan;whlch addresses issues caused by "separation" of neighborhood by:the Amherst Street rail viaduct, and provides a foundation from which immediate and future plans affec.t'ingthe Improvement, gr9wth,;anq economic dev~lopment of the Black Rock neighborhood can be built upon; Fri.ends of the Asare,se, Student CJ,apter, Buffalo, .NY ·st~dent project Coorclinato~, 201C>~201i · . ·. . . . •· Wrote g~ant proposal to develop a Community Garden (Qr the As~rese-Matters Recreational Center (AM.RC),Received $3000 grant as part of the WNY College Green Bowl Contest, Assembled student team, organized and dv~rsaw planning meetings, collaborated with AM Rt AmeriCorps_represeritatlv.e . . . PltOFESSIONAL DEVELOPMENT AND PRESENTATIONS Designing to Live Sustaln~bly 2013 Competition· City of Buffalo wonien. ln the Sustalriab!e Eco'nomy .~reater Buffalo.-:Nlagara ~nvironmental Conference (GBEC), Depew, NV ; Buffalo~Niagara Gre~n E~po PfOFe SIOnaL Sum.marY 'Food and Beverage Manager with extensive experience managing overall operations includ,ing forecasting, sourcing, plann'ing, and managing finances for a destinati0rn restauraot and banquer center. Wighly skilled in menu design, training, strategic planning and execution, marketing arad pr,omotions1 with a passion for sharing and creating food. !Im" STtreD.GT>HS: • Prestigious Culinary 'Education and 'fraining • Managing Relationships with Staff, Managemen t,, Clustomers and Vendors • High Energy and Commitment t0 Excellence • Exceptional lnteli))ersonal Oommunicatien & Presentation Skills Proress1oruu. EXPenence :niSTcl'S camBean KITCHen, me., racuwanna, NY ownei :: 19a1- !PreSemi • ®wner, creator and manufacturer of a variety of popular fo0d products distributed t:hr0ugh0ut WNY, including: » Jer.kallclous Hot Sauce: an award winning Jamaican jerk sauce and tne most identified brand which was created as a resident cnef in Hell, Grand Cayman. » ltellicfous Hot Sauce: an award winning Caribll,ean inspired h0t sauce. » 'French dressing & Mango chutney • Proud to employ disabled and handicapped wo kers at tne Arc ofi Schuyler manufactur,ing facilizy located in Watkins Glen, NY. CHeFt GranD PavmIOD. !HOTeL, GranD oannan, Br11m8Hwe8'11 mmes 'EieOU11.IVe CHeF :: !1.987 -1989 • Led a team of JO chefs, creating indigenous menu items for this exclusive hotel restaurants and banquet facility. • Hired as an entry level line co0k and promoted within four months t0 Executive Ol~ef. ParKPIM.a Gc!,l'.l)ens, wmrer ;pan, FLOrma EXecuTIVe sous CHeF :: 19SS -1987 • Created dinper and specialty erws, tau!J;ht cooking classes a~ various depai:trnent st011es, and was re po11sible for food costing and 0rder,ing for this f lorida restaur-ant that's beer offering exceptional food and service for over 30 years. • One of two chefs and the first woman out of I 50 chosen to apprentice at the Gstaad Palace Hotel in SwitzeFland . .Anuuance Jamarca.RoreL, :aunWcIYBaY, Jamarca • Implemented menus, trained chef~. and "Americanized" menu with a French flare. 6- JERKALICIOUS HELLICI US l't:!fltl WillllllOE roll IOJUIY. IW. POii( ns1 IJlll!EIIOO!)l ~!IL~~UCE HOT SAUCE .M it~E reacmnG & PresenTanon EXPenence me communITY coLLeGe, BUFFa.LO, NY CULillalY &HOSPITaUTYPrOGraIDADJUllCTPro:ressor :: 2013 - PresenT AUBurn waTSon CULillalY cenTer CHeF msrruCTOr :: 2006 - PresenT • Provide hands-on cooking classes for 16 students ending with gathering around the table to enjoy the conversation, food, and new found friendships. NaTIODaLDaIIY.ASSOCiaTIOll, NYSTaTe PresenTer- "FUCL UP TO PI.aY 60" :: 2010 - presenT • Provide healthy cul i nmy presentations at various schools and venues throughout New York State including a collaborative effort with Nickelodeon television station for the "Shut off the TV for a day to play" yearly promotion in Prospect Park in Brooklyn, NY. come nmewrrn Me WNY, BUFF.ILO, NY ceLeBTITYCHeF :: 2009 - PresenT • One of three Chefs fro m the loca l are.a sharing cooking techniques and recipes to viewers of this Channel 7 Sunday morning program with the goal of promoting local area restaura nts. NiaGara umverSITY, LeWISTOll, NY GUCST sreaxer :: 2004: - 2012 • Spoke twice a year to students in the Restaurant and Hospitality program, providing insight and guidance on careers in the culinmy indust1y. PmetrurSTELemenTa.IT, LaK.e VIew, NY cnaraCTer councn.Presenrer :: 2004:- 2012 • Demonstrated generosity, determination, and dependability character traits through a culinmy cooking experience. rrocarre COLLeGe, BUFFaLO, NY ADJUllCT CULillalYIDS1TUCTOr :: 1999 - 2002 • Comse Taught: Intro to Restaurant and Hospitality • Course Taught: Cultural Awareness voLunTeerwon Jesse·s CHILDren voLunTeer :: 1998 - PresenT • Assist oral surgeons and dentists doing ex tracti ons and restorative work. • The mission is to provide economic, educational and health opportunities for the impoverished people of the Dominican Republic. • Pmt icipated in a total of l 7 week long trips to date. AwarDS OJ s:mau. Busmess IDSTITilTe FOrEXceuence m commerce NYEXCeLLenceAWcll'D :: DIS BUFFaLO STaTe HOSPrraLITY &TOunsm DeParrmenT BUFF.lLO NiaGaraHOSPITaLITYAIDBaSSanor AWcll'D :: 2012 counseL OF FOOD service .ASSOCiaTIOllAWcll'D :: 2011 NICKeL CITYCHeF 2009 - 2011 UBcenTerFOrEnTrePreneUI1aLLeanersHIP c. Tan:.orEnTrePreneunaLEXceu.enceAWcll'D :: 2006 BUFFa.LO NiaGaraPannersHIP .ATHenaAwarn TaSTe OF BUFFa:LO BCST nesserr :: 1993 I PCOPLe'S CHOICe :: 1992 I BCSTFOOD :: 1991 EDucanon UB cenTerForEnrrePreneunaLLeaDersHIP LeaDersHIP ProGram ceITIFicare :: 2006 GSTaaD PaLaCe HOTeL, GSTaaD, SWITle:rr.a:nn APPren11ce :: 1987 CULillalYIDS'ITIUTe OF Alllenca, HYDe ParK, NY ASsoc1ares neGree m CULillaIY.AITS :: 1981 ImmacuraTaAcanemY, HaIDBurG, NY mGH SCHOOL DIPLOma :: 19'2'9 Noah C. Whiteford I am a highly motivated and experienced Dental Technician. I have been in Dental Technology for 17 years. I'm capable of fulfilling a Management/ Lead Technical Role in a Laboratory. I have also performed Sales duties for a laboartory . • Dental Technician specializing in Implant Supported & Background Summary Digital Restorations . • Crown and Bridge: Models, Ditching, Waxing, Metal Finishing, Scanning, & Designing • Dentures: Minor Repairs, Relines, Implant Attachments • Welding (Alpha Laser): Partials, Crowns, and Bridgework • Attended and Taught at Several Mini Dental Implant Courses. • Overall Laboratory manager 7 yrs. Experience Balikowski Dental Lab 1999-2001 Darien, NY (585) 591- 4013 • Crown and Bridge Waxer and Metal Finisher • Learned PTC Metal Design, Anatomical Waxing and Anatomy • Completed a few Implant Cases. • Learned Torch casting, Opaquing, & Models. Wilson 2000- 2002 Farms/Sugarcreek • Managed three separate stores. • Ran bookkeeping • Oversaw Cost and Product Control (Including Fuel) • Responsible for Hiring and Firing of Staff Voss Dental Lab 2002 - 2004 Williamsville, NY (716)633-4700 • Hired as a Metal Finisher • Began restoring some Implant Cases • Spent hands on time teaching waxing technicians design. • Learned more about Implants and Removable Attachments. Evolution Dental I 2004-2008 Dental Tech Cheektowaga, NY • Hired as a Waxer I Metal Finisher • Was responsible for all Conventional Implant Cases • Began working with Mini Dental Implants • Became Lead Technician on All Implant Cases • Traveled to Baltimore, Las Vegas, NYC (3x), Chicago (2x), Niagara Falls, and Locally to teach and present Mini Dental Implant Restorative Protocol to Dentists. • Began working with Imtec Corp. and their clients on technical support for both the Mini Dental Implant and their conventional implant the Endure. • Developed a presentation for our clients on restorative protocol for Conventional Dental implants. (Fixed and Removable) • Currently developing a course for laboratory protocol in restoring the mini dental implant (Fixed and Removable) • Learned the Alpha Laser and am cun-ently the Lead welding technician (Fixed and Removable) • Opened a Satellite office in Rochester (Pittsford) • Have been doing Sales/Marketing and Pick up/Deli very for Rochester office. Lighthouse Model 2005-2008 Company Cheektowaga, NY www .osseogen.com • Opened Lighthouse model Company. Designing, ______Processing, and Selling Study models for Mini Dental Implants. (Fixed, Removable, and Surgical Hands - on) • Developed a vitamin for pre and post-operative healing. Osseogen .. • Worked on a Casting analog for the Mini Dental Implant • Worked on a Polyvinyl housing for the Mini Dental Implant • Worked on an Abutment for the Mini Dental Implant Rochester Technical 2008-2015 _Grou~ ---·------Rochester, NY www .rtglab.com • Hired as Lead Implant Technician 2009 promoted to Crown and Bridge Manager. Overseeing all aspects of Crown Fabrication including Quality control of final product. • 2010: Began implementing digital protocols for crown and implant fabrication. 2010 Became Crown and Bridge Manager and Lead Technician on ALL Digital and Implant Restorations • 2010- 2015: Effected primary changes in production to include digital workflow to increase production. These changes included implementing Digital Partial Design, Receiving and processing intra-oral scans, Scanning and designing Implant abutments as well as bars, hybrids, and overdentures. • Continue to travel around the country teaching doctors about implants and digital dentistry. Pro-Esthetics Dental 2015 - Present Laboratory Williamsville, NY www .proesthetics.com • Hired as Overall Laboratory Manager • Implemented organizational changes to increase efficiency. • April 2016 Facilitated a change in ownership to allow the business to invest in new technology • Oversaw the implication of a new scanning department. Added a second 3 Shape scanner to increase production, a third design computer for overflow, and built a special room designed to limit dust and positioned near the CAM machines for better workflow. • Worked with Implant manufacturers to ensure that all implant restorations were approved (OEM) parts. • Saw an increase in volume of work, Client satisfaction, and employee production. References: Joseph G. Miller Sales Manager Pro Esthetics/RTG Marty Langen Owner West Side Dental Lab Laura Drave Former Controller R.T.G. Todd Warner Sales Representative Ivoclar Vivadent