Wholesale Banking

Table of Contents

CEO’s Message ..….………. 04 3.8 Healthcare …….……..…. 32 3.9 Education …….……..…. 33 1 Introduction to Mashreq ..….………. 05 3.10 Energy …….…..……. 34 1.1 Banking with us .....….………. 07 1.2 Our Values ..…….………. 08 4 Offering …….………. 35 1.3 Our Journey ….……..……. 09 4.1 Investment Banking ……….………. 37 1.4 Our Network ……….….……. 11 4.2 Global Transaction Banking …….………... 41 Corporate & Investment Banking 4.3 Mashreq Al Islami …….…..……. 43 Group Head’s Message …….………. 13 5 International Presence …….………. 45 International Banking Group 5.1 Egypt …….…………. 47 Head’s Message …….………. 14 5.2 Qatar …….…………. 49 5.3 India ……….………. 51 2 Introduction to Corporate & 5.4 Bahrain ……….………. 53 Investment Banking Group …….………. 15 5.5 United States of America ……….………. 55

2.1 Corporate & Investment Banking Group ……….………. 17 5.6 Kuwait .……..………. 57 2.2 Our Proposition ..……..………. 18 5.7 Hong Kong …..….….……. 59 2.3 Leadership Team …….…………. 19 5.8 United Kingdom ……...………. 61

Corporate Origination and Business 3 Industry Expertise …….………. 22 6 Development …….………. 63 3.1 Real Estate …….………... 23 3.2 Services & Manufacturing …….……..…. 24 7 Research & Knowledge Partnerships …….………. 67 3.3 Contracting Finance …….…..……. 25 8 Business Transformation, Strategy 3.4 Non-Banking Financial Institutions …….…..……. 27 & Intelligence …….………. 73 3.5 Financial Institutions …….…………. 28 3.6 Trading Companies …….…………. 30 9 Client Endorsements …….………. 77 3.7 Public Sector, Aviation & Utilities ………………. 31 10 Our Achievements …….………. 81 CEO‘s Message

Mashreq’s rich legacy of over 50 years and commitment to deliver customer-centric banking solutions puts the bank in a leadership position when serving businesses with a global vision. We aim to become a true growth partner for all our clients, enabling innovation across key financial & business touch points.

Ahmed Abdelaal Group Chief Executive Officer

4 Introduction to Mashreq

5 6 Banking with us

Bringing together our network and capabilities to deliver best-in-class experience for our customers

Largest Leading Privately-held Corporate Customer Bank Bank centricity

• 50+ years in the UAE • Full suite of products / • Leading Corporate • S&P Global Rating services Finance franchise upgrade to A • Local and International • Full suite Transaction • Presence in 12 countries network Banking solutions • Universal banking model • Sector expertise and • 24/7 Dealing Room • Corporate and specialization • Premier Excellence Investment Banking • Direct USD clearance Service proposition • Private and Retail (only local bank) • Best Digital Banking Banking • Galore of Industry platform • Asset Management Awards

7 Our Values

Bedrock of our business and conduct

S P I R I T

Socially Passionate Innovative Respect Integrity Transparent Responsible about clients for colleagues

8 Our Journey

Bringing together our network and capabilities to deliver best-in-class experience for our customers

• Bank’s profit cross • First bank to • Bank’s profit • New York crosses Dh100 Dh100 million branch opened centralize • Al Ghurair establish Inauguration • First bank in operations in million of Head Office • Telebanking • First bank in Bank of Oman in the Middle service the UAE building in the Middle East Deira East to get • In 16 years, Deira launched • Euromoney Awards – • Second branch opens Global VISA Bank’s assets to get Global • First bank to VISA Network Best Bank in the UAE in Bur Dubai Network launch traveler grow from Dh1 connectivity connectivity cheques billion to Dh10 billion 1967 1977 1978 1992 1993 1996 1984

1971 1973 1981 1983 1991 1994 1995 2000 • Third branch • First overseas • First local bank • First ATM • Launch of new • Wins the first • First 24x7 bilingual call • 42 UAE opens in Al Ain branch opens in to issue credit dispenser in the management Dubai Quality centre in the GCC nationals joined (then independent Qatar cards, allowing UAE strategy Award from the • First reward-based the bank as a emirate of Abu Dhabi) customers to Government of savings result of the transact Dubai (MashreqMillionaire) Emiratization conveniently • The UAE is founded

9 AT THE FOREFRONT OF INNOVATION IN BANKING We spotlight Mashreq’s trailblazing role in the UAE over the past five decades

• During the global financial • In 40 years, Mashreq crisis, foreign currency long- • First sharia-compliant Qualified th bank’s capital of Dh6.7 term ratings reconfirmed at Investor Real Estate Fund • Marks 50 anniversary million touches a market ‘A2’ by Moody’s Investor • First bank to launch cashless card • Launches Mashreq Pay • First green energy mobile ATM vehicle capitalization of Dh34.7 Services, ‘A’ by Standard and for corporate customers billion Poor’s, ‘A+’ by Fitch, and ‘A+’ • Mashreq Islamic wins Islamic • First bank to offer early access to Samsung Pay and Apple Pay • 40th anniversary marked by Capital Intelligence Finance News Awards 2016 with launch of new strategy: • Total assets rise by 6.4% as • Launches mashreqMATRIX Edge, • #1 Global Islamic Book Runner Opening the Way compared to 2007 and mobile banking app for corporates • Corporate Banking Relationship Management Mobility Solutions • First bank to be mandated reached Dh93 billion • First chatbot for customer as Trust Account Manager • First fully transactional Mobile interface (Mashreq Bot) • UAE’s first full-fledged digital bank - • NITRO Transformation Mashreq Neo • Profits cross by Dubai Lands Department Banking App, allowing • TITAN – GTB Digital Transformation Dh1 billion and RERA customers to operate their • Global Finance -Best Bank for New accounts on the go 2016 2017 Financial Technology in Middle East 2005 2007 2008 2020

2019 2006 2009 2015 • First fully automated bank 2018 branch 2014 • Best Regional Investment • Blockchain KYC • Assets cross Dh50 First debt • First bank to launch Bank in the Middle East by Initiative billion mark counselling service Alipay in the UAE EMEA Finance • Digital Onboarding for • Investment Banking for individuals and • First bank to launch • First bank to implement Tap n Go sticker • Launches Mashreq Corporate Clients becomes fastest SMEs (Mashreq Buyer Led Supplier • First bank to offer Monster, on-site cash and • Global Headquarters, growing business in Assist) Financing (BLSF) to instant Foreign cheque deposits for a new landmark on bank after closing big- support the suppliers of Currency Account businesses Dubai’s skyline ticket transactions major buyers • First UAE bank to be • Mashreq Cheque Scan • Innovators 2018 Award by accredited by the allows electronic deposit of Global Finance for Institute of Internal cheques Mashreq/ MEED Auditors, USA • First bank to be mandated Partnership • Wins Gallup Great as Owners Associations • Payment Tracker for real- Workplace Award for Account Manager by RERA time corporate payments the first time, • Launches Host-to-Host for followed by wins secure corporate every successive connectivity for two way year exchange of data

10 Our Network

Connecting our customers to opportunities in and beyond the UAE and the Middle East

International Branches Representative Offices Self-clearers

11 12 Corporate & Investment Banking Group Head’s Message

With client coverage models that focus on key growth sectors across the UAE, Mashreq bank has been at the forefront of innovation for over 50 years. With a distinguished relationship banking approach and long standing heritage, we are market leaders in the Corporate and Investment Banking domain.

Joel Van Dusen Head of Corporate & Investment Banking Group Mashreq Bank

13 International Banking Group Head’s Message

Creating a global presence has been essential in bringing Mashreq to the level it is at today and to differentiate the bank from its regional peers. Mashreq has on the ground presence in 12 countries. This has given Mashreq the ability to finance bespoke client transactions across key international trade corridors with the highest level of quality and efficiency.

Tarek El Nahas Head of International Banking Group Mashreq Bank

14 Introduction to Corporate & Investment Banking Group

15 16 Corporate & Investment Banking Group

At Mashreq, our aim is to innovate and distinguish our relationship banking approach, leveraging our long-standing heritage in Corporate & Investment Banking. Our strategic focus is to offer a best-in-class, expertise-led coverage model to our clients.

We do this across multiple industries supported by intelligence and industry know-how. We have chosen to realign our relationship teams into industry verticals that best serve your corporate financial needs.

We are here to be your true banking partner and deliver customized solutions that add value to your business. We focus on building rewarding relationships and differentiated customer experience.

17 Our Proposition

Full suite of Corporate and Investment Banking solutions

Best-in-class Banking Banking solutions relationship solutions to for your coverage enable growth Corporate needs

• Dedicated RM / • Trade and Working • Liquidity Management Sector Specialist Capital • Corporate EmployeeT • Extensive local and • Structured Finance Proposition international network • Debt and Equity Capital • Wage Protection System • Service and Product Markets (WPS) specialists • Payment and Liquidity • Wealth and Asset • Global Relationship Management Management Managers • Treasury and Capital • Private Banking • Corporate Finance Markets solutions • Personal Banking coverage • M&A Advisory (Standard/Gold) • Shariah compliant • Corporate Credit Card proposition • Merchant Services

18 Leadership Team

Joel Van Dusen

Head of Corporate & Investment Banking Group

Mohamed Medhat Chiradeep Karim Hisham James Pearson Zain Qureshi Mohamed El Attar Mihirkanti Deb H Labadi Executive Vice Executive Vice Executive Vice Managing Director Executive Vice President – President – President – Head of - Head of President – Global Global Head of Head of Real Corporate Origination Investment Head of FI and NBFI Estate Finance & Business Banking Transaction & Advisory Development Banking

Feras Al Jaramani Vivek Oberoi Linda Tarazi Mohammad Usama Samir Mohan Hind Eisa Mohammad Al- Gupta Executive Vice Executive Vice Executive Vice Shouli Executive Vice President – Head President – President – Head Managing President – Head of of Education, Head of Trading of Business. Executive Vice Director – FI Services & Healthcare & Companies Transformation, President - Head of Origination & Manufacturing Public Sector Strategy & Contracting Finance Client Coverage Intelligence 19 Leadership Team

Tarek El Nahas

Head of International Banking Group

Faizan Siddiqui Robert Dollery Madhav Nair Chermaine Lai IqbalT Khanyari

Country Head Country Head Country Head Country Head Head of ICD & New York London India Hong Kong Islamic Banking

Linda Tarazi Karim Hisham Khursheed Anwar Amr El Bahey Salman Gulzar Ahmed Dayyat Karim Mahmud H Labadi Head, Bus. SVP, Head of IBG Country Head Country Head Qatar Country Head Country Head Transformation, Executive Vice Governance, Egypt Bahrain Kuwait Strategy & President – Products and Sales Intelligence Global Head of Management Transaction Banking 20 Industry Expertise

21 Industry Expertise

Unrivaled sector specialization and strategic advice to unlock the full potential of our customers

Real Estate Services Manufacturing Contracting

NBFI Trade Shipping Aviation

Transportation Health Care Energy Education

Financial Institutions Public Sector 22 Real Estate We focus purely & comprehensively on Real Estate

Our Real Estate Division is one of the most competitive teams across the banks in the MENA region. This enables us to establish strong relationships and expertise within the corporate banking domain.

Real Estate Finance We offer the Bank’s balance sheet for compelling deals with a focus on commercial viability and a long-term sustainable approach We provide investment, development, hybrid and non-recourse financing, and securitization We were one of the first banks in the region to structure facilities for a privately-held offshore SPV on a non-recourse, bilateral basis

Real Estate Trust Management The market leader in setting up and maintaining Real Estate Regulatory Agency (“RERA”) Trust Accounts for all the major Real Estate developers in the UAE:

• Market share of 50%+ Recognized as “Top Trustee Bank” by RERA • In the absence of Escrow laws in other Emirates, we are working with master developers to open trust accounts and augment investor • confidence

Real Estate Expertise During the challenging climate of the financial crisis, we established a strong track record advising on restructurings and refinancings, covering a range of issues including:

• Balance sheet optimisation Origination and execution of restructuring plans • Selection and appointment of asset managers, agents and other professionals • Advice on enforcement methods 23

• Services & Manufacturing

At Mashreq, we interact with a wide range of customers, from mid-market and large corporates, government entities to multinationals. While providing market intelligence, we maintain long term client relationships that extend beyond working capital, term loans, acquisition, project finance and treasury requirements. We are industry experts and advisors with a deep knowledge of local and international markets.

Our focus on Services & Manufacturing sector together and a network of branches and corporate solutions across the GCC, Egypt and India, supports our clients’ global footprints.

Strengths Tailor made financial solutions adaptive to evolving business environment Distinguished industry expertise Empowering a diversified customer segment base

Sector Specialization

Services • Transport, Logistics & Warehousing • Telecom & Technology • Travel & Tourism • Media & Broadcasting • Integrated facilities management companies

Manufacturing • FMCG - Food & Beverage companies • Building Materials, and fabricated materials (Steel, Cables, Glass etc..) • Packaging & Plastic materials • Personal care / cosmetics

24 Contracting Finance

Established in 1991, we are the first bank to setup a specialized contracting practice. Mashreq is the Largest Contracting Finance Bank in UAE.

Supported Local, Regional 2000+ & International Contractors Setup Projects Across 20+ 1991 worth around USD 1TN Countries

Segments T A highly specialized division in the bank which caters to the financing requirements of Engineering & Construction companies undertaking large-scale projects.

Power Oil & Gas Civil Infra Petrochem

Geographies Leveraging on the regional presence of Mashreq, we have supported projects not just in UAE, but also in Kuwait, Bahrain, KSA and Egypt.

25 Not just projects... Landmarks

With 3 decades of industry experience in Contracting Finance, Mashreq has shaped the ever-transforming region by partnering in building major landmarks and strategic projects.

The Mashreq Advantage

Contracting-Specific Products/Services Best-in-Industry Service Quality • Products/Services tailor-made for • Industry experts managing service contracting • Fastest turn-around time in the • Designed to cater to needs of the industry business

Single Window to MENA Operations Expert Market Opinion/Guidance • Single point-of-contact for MENA • Over 3 decades‘ experience • Strong branch presence and FI • Strong clientele coverage • Knowledge platform, expert • Project experience across borders insights and market intelligence

26 Non-Banking Financial Institutions

Dedicated coverage with in-depth industry knowledge and expertise across Non- Banking Financial Institutions including:

Sovereign Wealth Funds Finance Companies Multilateral Institutions Insurance Companies Private Equity Pension Funds Asset Managers Family Offices Investment Companies

Strengths

Centralized pan-global coverage within the Non-banking FIs space, supported by regional branches in the GCC & overseas branches in Egypt,T India, Hong Kong, United Kingdom, and United States of America Dedicated team with industry expertise within the NBFI space End to end provider including both structured & bespoke solutions’

Products & Services

Tailor made solutions across each segment, with coverage encompassing a complete suite of product offering including:

Relationship Lending (covering Term Loans & Working Capital facilities) Acquisition / Bridge Financing Fund Leverage & Capital Call Structures Treasury Solutions (including REPO/TRS against investments, hedging and FX solutions) Liquidity Management & Global Transaction Banking mandates

27 Financial Institutions Banks

Dedicated coverage with in-depth industry knowledge and expertise across various regions

21 years of rich experience Presence in 12 countries Extensive network of correspondents - 60+ countries Over 350 correspondents maintain more than 700 vostro accounts Excellent relationship with banks & corporates Global reach with regional banking solutions

Strengths

Principal activity providing correspondent banking / international trade and corporate finance / treasury products & services.. Non – compete business model based on trust and commitment.. Strong knowledge of global markets, regulations and authorities arising from deep routed experiences Approved banker for IFC, ADB, US Exim, etc. Strong capability to structure trade finance with supranationals & Banks Proficiency in offering wide range of products for cash & trade Arrangers of syndicated loans across geographically diverse FIs and remain well positioned in Bloomberg’s book-running league tables Complete range of treasury and capital markets product suite Self clearers in major money centers Significant investment in technology for compliance, including state of art screening system Dedicated Relationship Management and Customer Service team

28 Cash Management & Trade Services

Account clearing & settlement services Conventional & Islamic Overnight Investment plan Issuing, Advising, Confirmation, Handling of LC and Reimbursement Undertakings Export & Import collections, Reconciliation Services LC Re-financing, Bankers Acceptance, Trust Receipt Loan, Pre-Export Financing, Post-Import financing Risk Participation Issuance, Advising and Confirmation of guarantees and bonds Visibility of funds through online real-time system Structured trade finance solutions under supranational and economic programs

29 Trading Companies

UAE has established itself as a leading global and regional trading hub for the Middle East and Africa region and Mashreq is proud to be part of this evolution.

With over 50 years of experience, Mashreq understands the trading industry and has established deep roots in the region.

Mashreq has proved to be an agile, digital, connected bank—integral to clients’ everyday lives, and the key financial services provider in their ecosystems. As a pioneer of this new model, Mashreq is at the forefront of digital transformation.

Our relationship managers are industry specialists who tailor and deliver innovative and structured trade finance solutions suited to your business needs.

Mashreq is your preferred partner of choice to navigate you through this highly competitive market as your business grows and diversifies.

Strengths

Industry specialists with in-depth market knowledge providing clients with expert advice/solutions Deep understanding of trade cycles providing clients sophisticated and customized offering Speed of execution Agility to adapt to new technology Strong risk culture Digitization of customer offerings & operations Corporate RMs provide proactive counsel

Services

Sector Specialization • Retail Trade: Fashion, F&B, Supermarkets, Electronics, FMCG • Commodity: Gold, Soft Commodities • Automotive: Dealers and Accessories • Diversified Groups: Conglomerates/Family houses 30 Public Sector, Aviation & Utilities

Mashreq is uniquely positioned to support continuous growth in the Public Sector, Aviation, and Utilities sectors. These are vital and pivotal sectors that will always sit on top of government priorities, and attract material investor interest as well. Governments within the GCC play a vital role in fueling economic growth with a specific focus on these sectors, not only through their regulatory role but also through rigorous investment activities, continuing towards ambitious plans to develop the economy and diversify sources of income

Strengths

Backed by our strong geographical presence, sector specialization, our prominent Corporate Finance and Transaction Banking capabilities, and our state of the art digital banking platforms Mashreq is committed to help fulfill potential in these sectors and support clients’ growth aspirations within the UAE as well as in the GCC and AsiaT Provide a comprehensive product offering Digital banking platforms are highly advanced Offer bespoke banking solutions Refined sector specialization

Sector specializations Scope of the sector currently includes the following:

Public Sector: Government Authorities, Ministries & Federal Entities Aviation: Airlines, Lessors, Airline Support Companies Utilities: Power generation, transmission & distribution

31 Healthcare

Mashreq has been a key partner for some of the largest Healthcare names for about 3 decades, acting as a core lending bank as well as the house bank for Liability Management and Transaction Banking requirements.

Mashreq’s evolving platform ensures the bank’s services are ahead of the curve. Over the past few years, Healthcare has been evolving rapidly into a key sector in the UAE and the GCC region, moving up in terms of priority on the agendas of Governments and GREs in the region and attracting a lot of attention from private investors and conglomerates. To continue Mashreq’s pioneer position on sector specialization, the bank has mirrored this market movement and become one of the first banks in the UAE to introduce a dedicated Healthcare team.

Strengths

Mashreq’s refined sector expertise and agile model enables the bank to best meet the requirements of Healthcare clients with one of the most versatile product offerings in the market today. It also enables Mashreq the ability to develop bespoke sector specific solutions (e.g Bespoke Receivable Finance Solutions for Healthcare Providers) Transaction Banking capabilities supported by industry leading online platforms and digitization initiatives Specialized sector coverage and network with Advisory firms in the market allows us to facilitate M&A Discussions and financing

Services

• Healthcare & Pharmaceuticals • Healthcare Service Providers • Pharmaceutical Manufacturers and Distributors • Pharma and Medical Equipment Traders • Retail Pharmacies

32 Education

Mashreq has been a key partner for some of the largest Education names for about 3 decades, acting as a core lending bank as well as the house bank for Liability Management and Transaction Banking requirements.

Mashreq’s evolving platform ensures the bank’s services are ahead of the curve. Over the past few years, Education has been evolving rapidly into a key sector in the UAE and the GCC region, moving up in terms of priority on the agendas of Governments and GREs in the region and attracting a lot of attention from private investors and conglomerates. To continue Mashreq’s pioneer position on sector specialization, the bank has mirrored this market movement and become one of the first banks in the UAE to introduce a dedicated Education team.

Strengths

Mashreq’s refined sector expertise and agile model enables the bank to best meet the requirements of Education clients with one of the most versatile product offerings in the market today. It also enables Mashreq the ability to develop bespoke sector specific solutions (e.g Bespoke Receivable Finance Solutions for Education Providers, special Parent Finance Solutions for University tuitions) Transaction Banking capabilities supported by industry leading online platforms and digitization initiatives Specialized sector coverage and network with Advisory firms in the market allows us to facilitate M&A Discussions and financing

Services

Schools, Universities, Educational & Training Institutes

33 Energy

This division covers vital and pivotal sectors that will always sit on top of government priorities, and attract material investor interest as well.

Governments within the GCC play a vital role in fueling economic growth with a specific focus on these sectors, not only through its regulatory role but also through rigorous investment activities, continuing towards ambitious plans to develop the economy and diversify sources of Income.

Strengths

Refined sector specialization providing sector specific bespoke banking solutions Strong UAE and global geographical presence in 12 countries providing ease of reach through multiple delivery channels Prominent Investment Banking capabilities providing strong access to Debt Capital Markets Solid Transaction Banking capabilities and self-clearing in 8 currencies supported by industry leading online platforms and digitization initiatives to ensure prompt transaction processing and clear visibility at each step Uniquely positioned to facilitate M&A transactions through identification of targets as well as acquisition finance Leveraging Mashreq Bank’s correspondent banking relationships with over 800 banks and FI’s around the world to fulfill all-round Trade Finance product capabilities customizable depending on client requirements and nature of transactions Mashreq’s extensive trade finance capabilities coupled with industry-leading investment banking credentials enable the bank to fulfill a wide variety of needs of our Energy Sector client Mashreq’s collaboration with leading research firm MEED keeps it abreast of the latest industry trends and client priorities while bringing together thought leaders to encourage collaboration and productive exchange of ideas Mashreq has gained a wealth of experience in dealing with a prominent clientele including global commodity traders, national oil companies and leading energy investment companies

34 Offering

35 36 Investment Banking

Originate, structure & distribute including underwriting

Syndicated expertise Loans

Structured Structured loan solutions such as Export Trade Deals Finance, IATA based structures etc.

Investment Leveraged Limited or non-recourse structures, LBO’s & Banking Buyout & Acquisition Acquisition Bridge Facilities Capabilities Finance

Debt Capital Helping clients access public markets Market through Bonds & Sukuks (Reg S & 144 A)

Equity Raising Solution IPO’s, capital increase & strategic equity Roadmap to deliver value across the equity chain

Services

Structured Debt

Debt Origination & Structuring

• Term Debt – Equity Bridge Loans • Sale & Lease Back on Operating Assets • Securitization • Range of non-fund based facilities including Letters of Credit, guarantees and Bonds • Structured Loans (Export Trade Finance, IATA based structures etc.)

37 Syndications

Integrated distribution platform

• Selective underwriting capacity • Originate, structure and distribute Syndicated loans • Expertise to arrange funds across the capital structure including Mezzanine financing and Non-recourse finance • Islamic syndicate documentation and Sukuks

Debt Capital Markets

Specialized expertise in sales, distribution and trading

• Bonds & Sukuks (Reg S & 144 A) • Identification of appropriate investor base (banks, non-bank institutions, HNW, AMCs, hedge funds etc.) and appetite • Marketing material development • Pre-launch marketing (Road shows, investor meetings, etc.) • Ratings, Listings, Filings, etc. • Structuring, Execution, and Distribution of customized DCM solutions T Leveraged Financing & other capital solutions

Buy Side & Sell Side Advisory

• Divestiture strategy • M&A strategy • Due diligence and Valuation • Marketing plan • Information memoranda • Negotiations & Closing

Target Acquisition Financing

• Acquisition Bridge Facilities • OPCO lending model • Limited or non-course structure • Debt arrangement 38 Global Transaction Banking

Global Transaction Banking (GTB) team provides comprehensive solutions to Corporate and Financial Institution clients for their payment, liquidity management, trade, supply chain finance & commodity finance needs. GTB combines its universal expertise with comprehensive regional knowledge to help clients optimize every business opportunity, optimize working capital and balance sheet, minimize risk and achieve their commercial objectives.

Strengths

Our local knowledge, regional presence and global reach makes us an ideal partner for customers looking to capitalize on domestic and international business opportunities:

• Advanced digital platform providing a unique analytics driven customer experience, digital assistant, access to marketplace • Highly skilled team of specialists supporting Payments, Collections, Liquidity Management and Trade Finance solution • Custom solutions and deal structures • Client-focused products & services with flexibility, service quality & speed of execution

Product and Services

Payment and Liquidity Management

• Account Services • Collections • Payments • Mashreq Safecash – Cash Collection from customer • Transfers (Internal, Domestic including Utilility, premises Payments, International) • Mashreq SafeDoc – Cheque and document • Payroll Services (WPS, Non WPS, International) collections • Digital Cheque Printing • Mashreq Cheque Scan – Digital clearing • Corporate Credit Card Propositions • Mashreq Monster – Bulk Cash & Cheque deposit at • Cardless Cash withdrawals via Mashreq ATMs customer premises • Direct Debit – Automated Collections • Virtual Accounts – Enhanced reconciliation • POS, Ecommerce – Acquiring services for your card collections 39

• Comprehensive Liquidity Management Service • Cash Sweeping • In-country Multi-currency sweeping and pooling • Cross-border cash optimization

Trade & Structured Finance

• Traditional Trade - Letters of Credit, Collections, Guarantees, Financing • Structured Trade Finance • Supply Chain Financing with platform capabilities (Payables/Receivables) • Commodity Trade Finance • Value Added Services: Doc-prep, Direct Presentation, Pre-check

Digital Banking Channels

• mashreqMATRIX - Corporate Online Digital Banking • mashreqMATRIX Edge – Corporate Mobile Digital Banking App • Host-to-Host – Integrated and secure • SWIFT for Corporates • eDropBox • Smart Forms T

40 Mashreq Al Islami

At Mashreq we offer the complete spectrum of Products and Solutions from our Islamic Banking platform.

Strengths

Shari’ah Supervisory Board comprising of highly reputable Scholars: • HH Sheikh Abdullah Bin Suliman Al Manee’ as Chairman • Sheikh Dr. Nizam Yaqubi as Member • Sheikh Dr. Mohammed Al Gari as Member In house capability of subject matter experts Complete spectrum of Islamic Finance products and solutions under one roof

Services

Financing Products One stop solution for the entire Banking relationship. Ability to structure tailor made solutions using sophisticated hybrid models. End to end Sukuk issuance. Front line staff trained on Islamic Finance principles. High emphasis on ensuring Shari’ah compliance by engaging world renowned scholars from the world of Islamic Finance;

Deposit Products • Current Account (Qardh) • Fixed Deposit (Wakalah) • Term deposit (Commodity Murabaha) • Corporate Convenience Account (Wakalah) • Trust Account (Qardh/Wakalah) • Islamic Sukuk & Equity Funds

Treasury and Capital Markets

• Income Fund based on Shariah compliant Sukuk • Shariah compliant hedging solutions 41 T

42 International Presence

43 44 Egypt

A transcontinental country spanning the northeast corner of Africa and southwest corner of Asia with a total area of 1 million km² and a population of a 100 million people It has one of the largest and most diversified economies in the Middle East, which is projected to become one of the largest in the world during the 21st century

Mashreq’s Presence

Mashreq Bank has been present in the Egyptian market since 1978 with operations commencing in 1980. In April 2009 Mashreq officially launched its Retail operations in Egypt Through 12 operating branches in Cairo and Alexandria, and more than 800 employees, Mashreq Egypt Corporate offers its customer an array of products and services that are specifically tailored for the Egyptian market

Strengths

An experienced Origination and Coverage team with strong professional backgrounds and extensive local market experience Industry specialization coverage model facilitating clients with expertise gained from multiple jurisdictions

Products & Services

Lending and Financing solutions covering Investment Banking, Corporate Finance & Syndications, Project Finance, Real Estate, Capital Expenditure loans Foreign Exchange, Interest Rate products, Global Futures and domestic and International Equities are supplemented by more customized Multi- Currency Hedging Comprehensive Trade Finance service from Import and Export Financing, to Working Capital Financing, Treasury Services, Cash Management, Merchant Overdraft Facilities and a host of other receivable financing solutions 45 Payments and Liquidity Management solutions covering the clients Cash Management, receivables and payables needs. Digital Banking: Online and Mobile Banking, Host to Host and SWIFT for Corporate

Lending and Working Capital • Specialized Contracting Finance Solutions • Real Estate Financing • Structured Finance

Global Transaction Banking • Payments and Liquidity Management Solutions • Cash Management Solutions • Digital Channel: Host to Host, SWIFT FileAct • Online and Mobile Banking: Mashreq Matrix & Mashreq Edge • Working Capital & Trade Financing Solutions

Treasury • Interest Rate Hedging Solutions • FX Hedging Structures • Customized Multi-Currency Hedging • Structured Financial Investments • Foreign Exchange Services

Investment Banking • Corporate Finance Advisory & Syndications • Debt Capital Market • Project Finance

46 Qatar

Qatar is a peninsula in the east of Arabia with a population of 2.8 million and is a high income economy backed by large natural gas and oil reserves. It is the world’s leading exporter of Liquified Natural Gas (LNG), accounting for one third of global exports

Mashreq’s Presence

Mashreq started its operations in Qatar in 1971 and is a well-established leading Corporate and Retail Bank in the country for close to 50 years. Mashreq serves the top-end of the Corporate segment in Qatar and customers are served through our strategically located branches in the important business districts of the country The Commercial & Contracting segments are managed by the Corporate coverage teams and are supported by the on ground dedicated Treasury and Transaction Banking teams. Our Commercial team has a focused strategy to onboard and service the top tier corporate in the country and cover segments such as Listed entities, Commercial Real Estate, Q- Companies, Automotive, Trading, Manufacturing & Retail On the Contracting side, we cover local, regional and international contractors and have executed some of the largest infrastructure projects in the Country such as Doha Metro, New Doha International Airport and World Cup 2022 stadia The Treasury team offers Risk Management Solutions across asset classes that include FX/FXO, IRD, Commodities, Fixed Income, Equities and Investments and the Transaction Banking specialist offers Structured Cash and Trade Solutions across conventional and Electronic platforms

Strengths

A strong, experienced team of Corporate Bankers supported by ‘on the ground’ Treasury & Transaction Banking teams Complete suite of Corporate & Investment Banking products True multi-national bank with coverage across geographies Lead Bank for some of the Qatar’s biggest capital projects Pioneering approach to Book running & Syndicated transactions Significant product & technology investments: world class service 47 standards with global connectivity Products & Services

Complete suite of Corporate & Investment Banking products including Treasury and Transaction Banking solutions. Customer centric & solution oriented approach Dedicated servicing model for clients

Lending and Working Capital • Specialized Contracting Finance Solutions • Real Estate Financing

Global Transaction Banking • Payments and Liquidity Management Solutions • Cash Management Solutions • Digital Channel: Host to Host • Online and Mobile Banking: Mashreq Matrix • Working Capital & Trade Financing Solutions

Treasury • Interest Rate Hedging Solutions • FX Hedging Structures • Customized Multi-Currency Hedging • Structured Financial Investments • Foreign Exchange Services

Investment Banking • Corporate Finance Advisory & Syndications • Debt Capital Market • Project Finance

Accolades

Global Banking & Finance – Best Corporate Bank Qatar for 2014, 2015, 2016, 2017 Global Banking & Finance – Best Customer Service Bank 2014 Banker Middle East – Best Trade Finance, Best Cash Management, Best Treasury – 2016 World Finance – Best Commercial Bank Qatar 2014 International Business Magazine – Best Corporate Bank Qatar for 2019, 2020 48 India

Republic of India

India is the Seventh-largest Country by Area; Fifth-largest Economy basis Nominal GDP and Third-largest by Purchasing Power Parity; It is one of the fastest growing major economies in the world India is one of the key contributors to International Trade well supported by its strategic location on the Maritime Silk Route connecting Far-East with Middle-East and the West.

Mashreq’s Presence

Mashreqbank India was established in 1980 in Mumbai- India’s Financial Capital. The Branch operates as a full-fledged Commercial Bank providing a comprehensive suite of banking products The Bank caters to Corporate clients through a wide array of banking services including Working Capital Finance, Short Term Loans, Structured Debt, Trade Finance Solutions, Treasury & FX Products etc. The Bank has developed a niche in providing risk mitigating solutions to exporters covering regions like SAARC, Middle-East, South East Asia and select countries in Africa by working closely with financial Institutions in these regions Mashreq Bank India is part of the Asian Clearing Union also provides Correspondent Banking Services to serve several corporates, including Industry Leaders for their FX Clearing requirements

Strengths

Full service Commercial Branch with customer focused service delivery Leading multi-currency clearing and VOSTRO Account Service provider in Asian Clearing Union participating countries Focused on corridor banking solutions between India and Mashreq presence countries in GCC, Africa, Asia, Europe and Americas Customized Trade Finance solutions like Direct Presentation, LC Confirmations and Negotiations & Structured Finance & Trade Solutions 49 Product & Services

Corporate Banking • Best in Class Relationship Coverage team supported by Product and Service Specialists providing differentiated customer experience • Full suite of traditional Working Capital facilities- Fund based and Non- Fund based and Loan Products • Structured solutions leveraging the International network and Sectoral Expertise

Investment Banking • Structuring, Underwriting & Distribution of Syndicated FC Loans, Bonds & Sukuks etc. • Structured Loan Solutions including Non-Recourse Structures, LBO’s, Acquisition Financing etc.

Transaction Banking

Comprehensive Trade solutions including:

• Exports- LC Advising, Confirmation, Negotiation & Discounting, Direct Presentation, Transferable Letter of Credit, Export Bill Collection (DA/DP), Pre and Post Shipment Financing • Imports: LC & SBLC Issuance, Transferable LCs, Import Bill Collection (DA/ DP), Import Financing, including Arranging Buyer’s Credit etc • Structured Trade Finance Solutions including Commodity Trade Finance and Supply Chain Financing Solutions

Account Services

• Correspondent Banking Services, Bank to Bank Payments & Collections, etc

Financial Markets / Treasury Products & Services • Mashreq Bank India runs a fully functional dealing room providing Traditional Fx products like Cash, Tom, Spot, etc. and Risk Management and Fx Hedging Solutions across Global Currencies

50 Bahrain

The Kingdom of Bahrain is an archipelago of 33 islands in the Arabian Gulf with a population of 1.3 million people Strategically located as a gateway to Saudi Arabia, Bahrain has direct access to the largest economy in the GCC. The country also scores high on Ease of Doing Business, with multiple sectors allowing 100% foreign ownership

Mashreq’s Presence

Mashreq Bank Bahrain has become a premium corporate bank in the country over the years having banking relationships with most of the large corporates, state owned entities and family groups. With its industry specialized coverage model and advanced online banking platform, Mashreq Bahrain has become the bank of choice to our corporate clients

Strengths

Origination and Coverage team with strong professional background and local market experience Industry specialization coverage model thus facilitating clients with expertise gained from multiple jurisdictions

51 Products & Services

Lending and Working Capital • Specialized Contracting Finance Solutions • Real Estate Financing • Structured Finance

Global Transaction Banking • Payments and Liquidity Management Solutions • Cash Management Solutions • Receivables & Payables Needs • Digital Banking: Host to Host • Online and Mobile Banking: Mashreq Matrix • Working Capital & Trade Financing Solutions

Treasury • Interest Rate Hedging Solutions • FX Hedging Structures • Customized Multi-Currency Hedging • Structured Financial Investments • Foreign Exchange Services

Investment Banking • Corporate Finance Advisory & Syndications • Debt Capital Market • Project Finance

52 United States of America

The United States stretches from Atlantic Ocean to Pacific Ocean enabling its producers to ship goods across the world. With domestic production, a solid financial system and trade friendly policies the United States has remained the world largest economy since the 1920s The United States has an advanced mixed economy in which there is a variety of private freedom, combined with centralized economic planning and government regulation. United States is a member of the Asia-Pacific Economic Cooperation (APEC) and the North American Free Trade Agreement (NAFTA)

Mashreq’s Presence

Mashreqbank New York started its operations 1984 and became full-fledged New York State chartered branch in 1989. The New York branch offers a full range of correspondent banking and selective corporate banking services with one-stop convenience

Direct membership of FED and CHIPS clearing and regulated by the following regulators; NY State Department of Financial Services Federal Reserve Bank of New York As per CHIPS data Mashreq is one of the top 20 USD clearers in United States

Strengths

Extensive experience in Trade Finance - the New York branch provides ‘tailor-made’ solutions to its customers, be it a standard Letter of Credit or Sight, Usance, Deferred Payment, Standby, Back to Back, Transferable, Revolving, Domestic and Foreign Bills Discounting, Bankers Acceptances, Collection Documents, Forfaiting or Trade Loans

53 Direct US$ clearing through FedWire and CHIPs – the New York branch facilitates the electronic wire transfers for its FI customers on same day basis. The branch also provides various credit / cash management products to our customers, including but not limited to AIP sweeps, intraday credit, drafts collections, etc. With FedWire and CHIPs membership as well as having direct access to Far-East Asia, Indian Sub-Continent, Middle East, Europe and certain African markets through Mashreq’s own network – Mashreq Bank New York is well positioned to provide quick and direct solutions to US Based exporters as well as its correspondent banking clients as per their needs

Products & Services

Correspondent Banking: • Commercial/Individual Payments (e.g., MT103, 202 COV) • Bank to Bank Payments (e.g., MT202) • AIP Sweep • US Dollar Draft Drawing Arrangements (Check Clearing) • Clean Check Collections • Image Check Collection

Trade Finance: • Export letters of Credit (Advising, Confirming, Issuing, Negotiating, Discounting) • Standby and Back-to-Back Letters of Credit • Time Deposits (CDs) • Bankers Acceptances/Trade Advances • Risk Participation • Documentary Collection • Syndicated Participations/Corporate Advances

Corporate Banking: • Working Capital Solutions • Credit Enhancements/acceleration of Trade Receivables with our targeted Trade Corridors • Selective Participations in Syndicated Facilities for Customers with trade flows within our Trade corridors • Cash Management

54 Kuwait

The state of Kuwait lies on the northern edge of Eastern Arabia at the tip of the Persian Gulf, has a population of 4.2m and one of the largest oil reserves in the world.

Mashreq’s Presence

Mashreq Bank Kuwait commenced its operations in November of 2009 The branch primarily serves the commercial sector providing clients offering a full suite of Corporate & Investment Banking products The experienced Mashreq Corporate team continues to serve a growing portfolio consisting of large Kuwaiti corporates and prime multinationals

Strengths

Strong expertise of Kuwait’s leading industries sectors providing banking products and services to the real estate, contracting, NBFI, oil & gas, logistics and services sectors Mashreq operates on a best-in-class, sector led coverage model for its clients Strong capabilities in executing and financing trade business with extensive knowledge of global markets and regulations

55 Products & Services

Lending and Working Capital • Specialized Contracting Finance Solutions • Real Estate Financing • Structured Finance • Working capital facilities • Avilization/Invoice Discounting

Global Transaction Banking • Receivables & Payable Needs • Digital Banking: Host to Host • Online and Mobile Banking: Mashreq Matrix • Working Capital & Trade Financing Solutions

Treasury • Foreign Exchange Services

Investment Banking • Corporate Finance Advisory & Syndications

56 Hong Kong

Metropolitan city and a special administrative region of the Peoples Republic of China, Population of 7.5 million Ideally located in fast-growing Asia in addition to being an economic gateway to Mainland China International business, trade and financial hub Open economic structure, with a level playing field for businesses, simple and low tax regime, free flow of capital and information, highly efficient markets, world-class infrastructure, and a longstanding tradition of the rule of law

Mashreq’s Presence

Over the years, Mashreq’s presence in Hong Kong has evolved from a restricted license bank, into a fully licensed Branch. Today, it is center for the Group’s business in the far east, and serves as a hub for trade finance arrangements with well-established Asian corporations

1978: Mashreq Asia was the 1st Middle East financial institution to establish a presence in Hong Kong 2003: Converted to Mashreqbank PSC Hong Kong Branch, operating with a restricted banking license 2014: Granted upgrade to full banking license by the Hong Kong Monetary Authority 2018: Launched USD 1 billion Multi-Currency Certificate of Deposit Programme 2019: Mashreq Hong Kong is elected to the Consultative Council of the Hong Kong Association of Banks

57 Strengths

Trade Finance origination Relationships with more than 75 Corporations in Singapore, Hong Kong and China Relationships with more than 120 Financial Institutions throughout Asia Pacific (ex subcontinent) Ability to raise HKD, RMB, EUR and USD liquidity thru the Hong Kong CD Programme Direct member of the Hong Kong Real Time Gross Settlement system (USD, CNY and HKD)

Products & Services

Correspondent Banking • Commercial/Individual Payments (e.g., MT103, 202 COV) • Bank to Bank Payments (e.g., MT202) • HKD and CNY Payments via Hong Kong RTGS • Money Market Placements

Trade Finance • Export letters of Credit (Advising, Confirming, Issuing, Negotiating, Discounting) • Letters of Guarantee • Standby and Back-to-Back Letters of Credit • Trade Refinancing/Trade-Backed Advances • Risk Participation • Documentary Collection • Syndicated Participations/Corporate Advances

Corporate Banking • Trade and Project Receivables discounting with our targeted Trade Corridors. • Selective Participations in Syndicated Term Facilities for Customers with trade flows within our Trade corridors

58 United Kingdom

The UK constitutes the countries of England, Scotland, Wales & Northern Ireland with a population of 67 million and is a highly developed market- orientated economy The UK is a services dominated economy (80% of its labour force) and a world leader in financial services and serves as a major international hub for FinTech & maritime capital UK is international focused - +250 foreign banks & there are currently 2,600 companies from over 60 countries listed on London Stock Exchange

Mashreq’s Presence

Mashreq UK commenced operations in the UK in 1978 and is authorised and regulated by the Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA) Mashreq UK has a branch in the City of London and from 2001 focused on Financial Institutions business, providing trade finance services to UK / European corporate customers; GBP & EUR remittance / payment services for Mashreq Group and selective Head Office collection accounts for Head Office syndications / group From 2019, the branch’s key focus has been on developing Mashreq UK trade finance franchise & footprint

59 Strengths

London as a key trade finance hub with customer appreciation of Mashreq UK’s location and as a “time zone bridge” between Asia / Middle East and the US Comprehensive Mashreq FI risk appetite footprint with limit availability & pricing competitiveness for UK/EU market Mashreq UK Coverage and Operations teams possess strong professional backgrounds, excellent local market experience and many years of dealing with the trade finance sector Mashreq UK is a small and customer / product focused branch with short- reporting lines and delivering competitive turn-around times & high quality customer service levels Mashreq UK local USD1bn Certificate of Deposit (CD) programme

Products & Services

Correspondent Banking • Commercial/Individual Payments (e.g., MT103, 202 COV) • Bank to Bank Payments (e.g., MT202) • Cheque collections • Money Market deposits • CDs

Trade Finance • Export letters of Credit (Advising, Confirming, Negotiating, Discounting) • Transferable LCs; Standby LCs; and Back-to Back LCs • Trade Refinancing/Trade-Backed Advances • Risk Participations • Syndicated Participations

Corporate Banking • Collection accounts for HO corporates / syndications

60 Corporate Origination & Business Development

61 62 Corporate Origination & Business Development

The Corporate Origination and Business Development Team (COBD) was formed as the first dedicated origination team within the Corporate Banking function across the UAE. The aim of the team aligns with Mashreq’s vision to be the region’s most progressive bank providing bespoke solutions and enabling innovative solutions for our clients covering both Conventional and Islamic solutions.

Corporate Origination and Business Development has dedicated coverage teams across the below market segments, leveraging their knowledge and segment dynamics.

Large Middle Multinationals Non-Banking Oman KSA Corporates Market Financial Institutions

The Corporate Origination and Business Development Team supports clients with avant-garde banking solutions if they want to venture into new industry sectors, geographies or market segments.

63 Strengths

Single point of contact to initiate and build a strong relationship with the Bank Tailored solutions based on analysis of the customer’s business and requirements Regional and Multinational experience across market segments and industry sectors Broad product offering and in-depth knowledge of full corporate product suite Smooth and seamless onboarding experience

Services

The first point of contact for your business requirements offering conventional and Islamic solutions covering, but not limited to, the following industry verticals:

• Services / Manufacturing / Energy / Contracting / Trading / Real Estate / Healthcare / Public Sector and Government entities

Our team offers a complete turnkey solution drawing on other in-houseT product experts related to:

• Credit and Lending Global Transaction Services (Payments and Cash Management; Traditional • and Structured Trade and Receivable Finance; Digitized Solutions; POS & E- commerce) Commodity Trade Finance Treasury and Capital Markets • Corporate Finance solutions (Loan Syndications; Debt Capital Markets; Project & Acquisition Finance; Buy & Sell Side Advisory) •

Onboarding support with a dedicated account opening team •

•

Research & Knowledge Partnerships

65 66 MEED

MEED is a senior management media brand, its flagship subscription products are the MEED Business Review publication and website, www.meed.com. Established in 1957, MEED, has been integral to delivering business information and news, intelligence and analysis on the Middle East economies and activities ever since. From small beginnings in a London flat on 8 March 1957, MEED has grown with the region, to become the Middle East’s most-trusted source of business information.

Benefits of the Partnership

The MEED Mashreq partnership impacts decision making, encourages change in the industry and cements Mashreq’s position as industry thought leader by providing knowledge to internal and external stakeholders. Throughout the cycle, new and existing client relationships are enhanced and trust is built.

• Thought leadership • Brand awareness • Industry specialization • Smart networking • Have your expert voice heard • Connect with the industry • Position Mashreq as market leaders

Partnership Activities

Research Post Event Reports • Construction Market Reports • Findings Reports • Construction Analyst Briefings • White Papers • Energy Briefing Papers

Events Other Thought Leadership Tools • Industry Clubs Construction/ Energy/ • Market Talks Retail) • Infographics • Energy Roundtables • Construction Think Tanks

67 Digital Library

The Knowledge Hub is a central digital environment to capture all content assets created within the partnership. Co-branded, the hub also allows for hosting Mashreq’s own content. The hub is now the MEED Mashreq Industry Insight HUB, recently renamed to reflect the broadening spectrum of the partnership.

Event sponsorship:

MEED Projects Awards in association with Mashreq, 10 June 2020 (Lead sponsor: Mashreq): The MEED Projects Awards in association with Mashreq are held to celebrate the best that the GCC projects industry has to offer. MEED’s aim is to support the development of the region by supporting this crucially important sector.

68 Frost & Sullivan

About Frost & Sullivan

Frost & Sullivan is a leading global strategic growth consultancy and research firm, established in 1961 in New York City. They cover 12 different industries, including Healthcare, where they have done extensive feasibility and knowledge sharing work with prominent players in the sector.

Benefits of the Partnership

The partnership aims to bring together thought leaders across the Healthcare sector value chain on one platform, aided by insights and research, to discuss ongoing and expected developments in the Healthcare space This healthcare partnership will effectively enable Mashreq to deliver a leading-edge client experience by providing a reliable and streamlined consumer-centric portal that will consistently improve the consumer experience. The partnership will provide clients with creative thinking, candid advice by advising them in pursuing the right strategic pathways This partnership will help in positioning Mashreq CIBG as a well informed, forward thinking pioneer in the minds of healthcare leaders This partnership will enable access and create a pathway for accessing services of Mashreq CIBG by leading healthcare players for their continued success.

Partnership Activities

Events

The debut networking convention of Mashreq Healthcare Leaders Forum, in collaboration with Frost & Sullivan, was held on December 9th 2019. Two more such events will be held before October 2020. The event brought together thought leaders and experts in healthcare on to one platform to explore and shape the future of healthcare in the GCC.

69 White paper

Whitepaper-1 content was prepared by Frost & Sullivan on GCC Healthcare : A Glance into the Future. It covered topics on the healthcare growth opportunities in GCC. It also focused on global best practices in care delivery & policy making, along with 5 key predictions for the GCC Healthcare Industry in 2020.

Research paper

An annual research paper will be published that will focus on the overall performance of the healthcare industry in the region.

70 Business Transformation, Strategy & Intelligence

71 72 The banking industry is changing at a remarkable pace. This is driven by rapid change in innovation and technological development, which in turn influence customer behaviors and expectations.

The Corporate & Investment Banking Group of Mashreq is at the forefront of this transformation. It aims to take its digital transformation to the next level by extending the use of data analytics, introducing the next generation products, and creating digitization at scale in all possible areas.

Our customer-centric focus aims to acquire customers digitally and to offer personalization by crafting bespoke digital journeys. Our agile working model is a key enabler to digital transformation, with shorter time to market and improved responsiveness to the evolving needs of customers.

Digitizing the back-end is also a key strategic priority at Mashreq Corporate & Investment Banking Group. We aim to reshape the traditional banking operating models, targeting real time tracking and intervention in areas such as control and risk management, to ensure speed and efficiency.

Our holistic approach to transformation is equally focused on changing the culture of our people. In addition to upskilling existing staff, there are significant investments to attract top-talented data analysts and business translators in addition to specialists in big data analytics and Robotic Artificial Intelligence.

Mashreq has a long history of embracing innovation and technology to remain ahead of the curve in the digital transformation of the region’s banking industry.

73 74 Client Endorsements

75 76 “We see Mashreq as an ideal partner for Daman Investments in our corporate finance & investment banking activities. From the beginning whenever we have worked with Mashreq bank, their team of bankers took time to understand our business model product mix and financial picture and provide solutions based on client’s needs.”

Ahmed Khizer Khan CEO, Daman Investments

“Mashreq bank differentiated itself in its proactive approach in providing creative funding solutions. Throughout the journey, the team at Mashreq exhibited unwavering commitment to the Telecom Egypt relationship and backed it with deep understanding of the syndicated loan markets.”

Adel Hamed CEO, Telecom Egypt

“There are transactions and there are relationships. I think some banks look at the transactions while other banks value the relationships and with Mashreq, I think we have been able to work very close with them on a relationship basis, beyond a specific transaction, beyond a specific deal. So, all in all, I think this relationship has been extremely fruitful for us as a client.”

Shehab Gargash Managing Director & CEO, Gargash Enterprises 77 “For Doosan Heavy Industry, the Middle East has always been an important market for our business. Our success in the region is only possible thanks to support from financial institutions like Mashreq. Mashreq is the first bank in UAE to extend Islamic facility to a Korean company.”

Choi Hyoung - Hee CFO, Doosan

78 Our Achievements

79 80 Digital/Innovation Awards - 2020

• Best Bank For New Financial Technology in Middle East • Best consumer Digital Bank • Best online product offerings • Most innovative digital bank • Best corporate /institutional Digital bank • Best online cash management services • Best online portal

• Most Innovative Sukuk award • Most Innovative Bank in the Middle East

• Middle East’s Best Digital Bank

• Gartner Eye on Innovation Award EMEA

• Best Consumer Digital Bank in the UAE • Best Mobile Banking Application 2020 in the UAE

81 Corporate Awards - 2020

• Best Local Bank in UAE

Dubai Chamber Of Commerce CSR LABEL • Best Bank in UAE

UAE Ministry of Human • Emiratization Award in the category of large establishments (1000+ employees) Resources & Emiratisation • Best Emirati in Supervisory Level across the country’s private sector (MOHRE)

82 CIBG/IBG Awards - 2020

• Best corporate /institutional Digital bank • Best online cash management services • Best trade finance services • Best online portal World’s Best Investment Banks 2020 • Best Bank For New Financial Technology in Middle East

• Best Structured Finance House in the Middle East • Most Innovative Sukuk award • Best structured finance deal in Europe: Duferco's US$750mn 5-year pre-export advance facility • Best structured finance deal in the Middle East: Shorouq's enhanced US$2bn pre-export facility • Best corporate sukuk: Arabian Centres Company's US$500mn debut sukuk • Best syndicated Ijara facility: Arabian Centres Company’s US$1.2bn asset-backed dual currency Ijara syndicated facility"

• Export Finance Deal of the Year - Emirates Global Aluminium • Structured Loan Deal of the Year - National Energy Services Reunited (NESR) / NPS Holdings Limited • Syndicated Loan Deal of the Year by a Debut Borrower - Alternative Investments LLC / Ittihad International Investment LLC

• Real Estate Deal of the Year - Arabian Centres Company's debut Reg S/Rule 144A US$500 million five-year Sukuk • Saudi Arabia Deal of the Year - Arabian Centres Company's debut Reg S/Rule 144A US$500 million five-year Sukuk

83 Index