We are here for you Patient Information Contents

Important information for patients Offers Ethics, protection Patient registration General information Safety Food and drink Communication Getting here, transport SPC – part of a unique network of services Important information for patients

Dear Patient

On behalf of the Clinic Management and all the staff, we would like to welcome you to .

You will be faced with many new impressions at the beginning of your stay, and our intention is to provide you with technically and personally competent advice and support along the way.

Your comprehensive treatment will start on the very first day.

We hope you enjoy your stay in Nottwil.

The Swiss Paraplegic Centre Clinic Management Offers

Swiss Paraplegic Centre (SPC) Acute Spinal cord injuries, back medicine, respiratory rehabilitation. Using high-calibre teams for medical emergencies and acute Acute, rehabilitation, for life. situations around the clock. Highest international level. Ensuring a seamless transition to your rehabilitation.

Spinal cord injury Rehabilitation Understanding complex medical connections. Modern rehabilitation, interprofessionally linked. Taking the most effective measures in a professional way. Superior outcome.

Back For life Making use of many years of experience of spinal cord injuries Making use of outpatient medicine and the entire solidarity for your back. network for the rest of your life. As a person without a spinal cord injury, benefiting from the Making everyday life easier for you. know-how available in Nottwil.

Ventilation Making use of the experience of tens of thousands of hours of artificial ventilation and weaning people off it. Achieving success in a faster and more targeted manner. Ethics, protection

Ethical guidelines Insurance cover Ethical questions arise during the treatment process. The Ethics If you have any questions relating to insurance, please contact your Forum, which was set up for this purpose, serves as a reflective and health or accident insurance provider in good time. organisational vehicle with the aim of encouraging ethical decision- Our Patient Administration office is responsible for this at the SPC, making at all levels of responsibility. This cooperation is explained T +41 41 939 57 31 specifically in the “Ongoing partnership – Patients and hospital staff – F +41 41 939 57 39 Equality in the therapy and rehabilitation process” guideline. In addition, we take guidance from the medical ethics guidelines of [email protected] the Swiss Academy of Medical Sciences. Patient registration

Questions about registration and admission Patient admission Please contact the Patient Case Management team, which is respon- Please refer to your admission letter for the precise time of your sible for the organisation and coordination of inpatient admissions admission. Please bring the following documents with you on your and all associated administrative tasks. day of admission: ■■ Identity card or passport Contact ■■ Health insurance card / Insurance certificate Swiss Paraplegic Centre ■■ Advance health care directive / Health care proxy, if such Inpatient Registration arrangements exist (in accordance with the Swiss law CH-6207 Nottwil on protection for children and adults of 1 January 2013) [email protected] ■■ Medical documents (X-rays, laboratory findings) T +41 41 939 43 43 ■■ Certificates (vaccinations, allergies) F +41 41 939 57 39 ■■ Prescribed medication and prescriptions ■■ If you have one: electric wheelchair Opening times ■■ If you have them: communication aids Monday – Friday 7.30 am – 5 pm Patient discharge Your discharge date will be set in consultation with you and the team. Your primary nursing contact will be responsible for your di- scharge procedure. Please vacate your room by 10 am on the day of discharge. If you require transport home, we will be happy to help. General information

Shopping Studio for Design You will find a wide range of everyday items on sale at the kiosk. The Studio for Design offers a welcome distraction from the every- day routine of therapy. You can be creative in a way that reflects your Opening times: ability without any pressure to perform or time pressure. You do not Monday to Friday 6.30 am – 10 pm need to register in advance or to provide a medical prescription. Saturday / Sunday 8 am – 10 pm Opening times: Leisure time Monday, Tuesday, Thursday 2 – 6 pm There are a range of leisure activities for mobile and immobile pa- Wednesday 2 – 6 pm tients. The nursing team can advise you accordingly. Please check 7 – 9 pm the events calendar in the multimedia patient terminal and the notice Friday to Sunday 2 – 5 pm boards on the wards. We will come to your room on request. If you have any questions, please call internal extension 5715.

Going out You may leave the SPC premises until 10 pm if you have permission from a doctor. You will require a pass to leave, which is issued by the nursing staff and signed by your doctor. If you require assistance get- ting ready for bed after 10 pm, please arrange this with the nursing staff. Weekend leave Open singing Regular weekend leave is from Friday at 4 pm until Sunday at 10 pm. Saturday, 10.30 – 11.45 am, Prayer Room You will require a pass to leave, which is issued by the nursing staff For patients, relatives, and staff and signed by your doctor. Special rules apply to long weekends and public holidays. Therapy plan You will receive a therapy plan showing your personal therapy Visits sessions and rehabilitation meetings with your treatment team. This You may receive visits at the following times: 11 am – 8 pm on the will also show your planned discharge date. Please speak to your Intensive Care Unit and in patient rooms and 11 am – 10 pm out- nurse if you have any questions or if there are discrepancies. side patient rooms. Please be considerate to people in neighbouring rooms. Visitors may only be received outside normal visiting times if Visit by the therapy dog this is arranged with the nursing staff. Visitors are asked to eat their A therapy dog team visits us regularly in the studio. The trained dog meals in the restaurant and to use the public toilets in the SPC. is happy to let you stroke it and understands you even if it is not familiar with your language. Hairdresser If you have any questions, Call internal extension 5764 to make an appointment. please call internal extension 5715. Opening times: Wednesday to Friday 9 am – 6.30 pm Saturday to Tuesday closed You will have to pay for this service. Ward rounds Library Ward rounds vary from day to day and are different in all depart- The library in the Guido A. Zäch Institute (GZI) contains specialist ments. You will find the exact times on your individual therapy plan. literature, fiction, audio books, and games. Internal extension 5778. Patient Care Service Opening times: An open and independent ear for your questions, concerns, requests, Monday to Friday 9 am – 1 pm feedback, and complaints – for personal matters that also need 2 pm – 4.45 pm to be discussed in everyday life at the clinic. Patients and relatives can choose what they require. We offer this wide range of services In addition, a volunteer brings a selection of books to the wards through our Patient Care Service. between 7 and 9 pm every Wednesday evening. Please call internal extension 5949. Voluntary service Pastoral and spiritual care If our services do not cover all your requirements, we have the option The pastoral and spiritual care team supports and assists patients and of using volunteers for certain services (e.g. visiting service, bedside their relatives in the case of questions and concerns irrespective of watch, etc.). Please contact the Ward Management team if you need faith or cultural background. They offer rituals and religious services further support. in the Prayer Room. Communion / Eucharist is also possible at the patient’s bedside on request. Contact: internal extensions 5843 and 5844. If there is no reply, call Reception on 111. Relatives Your active participation in improvements The Ward Management team will be happy to provide you with Let us know if you are not satisfied with something or if you see information about separate services such as meals, assistance, semi- things that could be improved. We will take your feedback seriously. nars, and courses for relatives. Hotel rooms and studios are available If we can make improvements based on your suggestions, you will be on the campus at Hotel Sempachersee (HSS). helping yourself and other patients. Information is available on telephone number +41 41 939 23 23 You can provide feedback as follows: or internal extension 2323. ■■ In a personal discussion with your ward manager or your speciality registrar Opening times of HSS Reception: ■■ By placing your written concerns in the letter box staffed 24/7 (which is emptied twice a week) ■■ By contacting Verena Birri, Responsible for Patient Care Service, Daily newspapers on internal extension 5949 for a personal discussion Various daily newspapers in French, German, and Italian are available ■■ By contacting Annina Baumann, Responsible for Quality in the day rooms. Management, on internal extension 5760 Laundry If you wish, you can pay to have your clothes washed and dried by our in-house laundry. Please take your clothes to the laundry in a named plastic bag (available on the ward). Please see the separate 51.030-MB information leaflet. Handing in and collection of laundry: Monday to Friday 10 – 11 am Safety

Liability If you trigger a fire alarm by failure to observe the house rules regard- ing smoking products, candles, and personal electrical devices, and cause damage to furniture and other equipment, you will be charged for the costs incurred. We are a smoke-free hospital; there are specifi- cally designated smoking areas outside.

Money and valuables We recommend that you only bring small amounts of cash with you. There is an ATM for withdrawing cash on the ground floor. You can keep your jewellery and other valuables in your lockable bedside cabinet. Please ask the nursing staff for a key. The SPC accepts no liability for loss. If your property is stolen despite taking all pre- cautions, please inform the responsible nursing staff immediately.

Safety officer Our safety officer will be happy to help if you have questions regard- ing safety. The nursing staff responsible for your care will be able to put you in touch with him. Food and drink

Selecting and ordering Hotel Service Our kitchen team offers a wide selection of dishes. You will find The Hotel Service team will inform you of the wide range of hotel details of the complete range of dishes on offer on the menu plan, services available. During your stay, members of the Hotel Service which is published every week. This is also available in French and team will be happy to help you select and order your meals and Italian and can be found in your room. Please contact the Hotel drinks. It is your responsibility to order food. Please place your order Service team if you would like a menu plan in English. Please with the Hotel Service team by 1.30 pm on the previous day. If we order your meals from the Hotel Service team or the nursing staff by do not receive an order by 1.30 pm, you will receive Menu 1 on the 1.30 pm on the previous day. following day. The Hotel Service team is available to take your orders as follows: 9.30 am – 6 pm on your ward 12 – 1.30 pm in the Casino 6 – 7.30 pm in the Casino If you have private or semi-private insurance, you will receive additional information about our extra services. These additional services are listed in a separate brochure. Meals for visitors on the ward Nutritional counselling Visitors can pay cash to eat meals in the restaurant of the SPC. There The nutritional counsellor is the person to speak to about questions is also the option of ordering meals on the ward, which visitors will relating to nutrition during your stay. She will provide you with advice be billed for. Please place your order with the Hotel Service team by and support as well as putting together the best possible diet for you 1.30 pm on the previous day. in consultation with the doctors. Please speak to your doctor to book an appointment. Service and meal times Breakfast is laid out in the day room. Lunch and dinner are served in Drinks the “Casino”. Tea and mineral water are available free of charge. Other non-alcoholic drinks, which you will be charged for, can be Breakfast on weekdays: 7.30 – 9.30 am obtained from the Hotel Service team during the drinks round in the Sunday and public holidays: 8.30 – 9.30 am morning or the afternoon. In theory, we have no objection to peo- Sunday brunch: from 10 am ple consuming alcohol in moderation, although the age restrictions Lunch: 12 – 12.45 pm specified in the Alcohol Act apply. However, make sure to check with Dinner: 6 – 6.45 pm your doctor that alcohol is compatible with your medicines. Meals will be served in your room if there are medical reasons for this.

Assistance Members of the Hotel Service team will look after you in the “Casinos”. They will be happy to offer advice and help during the meal. Public restaurant in the SPC Ordering cakes, party platters, and aperitif snacks and drinks Would you like to order a cake or a party platter for your own event, Opening times: or to organise a small aperitif party? Please place your orders on Monday to Friday 6.30 am – 10 pm internal extension 5699 or on Saturday, Sunday and public holidays 8 am – 10 pm [email protected]. Orders must be placed at least 48 hours in advance. Our offer: ■■ Two daily menus ■■ Salad and vegetarian buffet ■■ Various snacks in the evening ■■ Dessert buffet on Sunday

Please do not bring your own food to eat in the self-service restaurant. Thank you very much for your understanding.

Restaurant Aurora in the GZI You can book the Restaurant Aurora for your exclusive event. Please ring internal extension 2600 for information (seminar and events). Communication

Multimedia patient terminal A modern and contemporary multimedia patient terminal is available to you with telephone services, TV, radio, games, magazine offers, internet, and the patient intranet. The infrastructure in your room (light, blind, insect protection, etc.) can also be controlled using the room control technology. At the time of your admission, you will be allocated a personal telephone number that will be yours for your whole stay. To obtain an outside line, please dial 0 and then the number you need. For internal calls, please dial the four-digit extension of the person you wish to speak to. Internal calls are free of charge. External calls are charged at standard telephone rates (without surcharges). Telephone charges are invoiced once a month by Patient Administration. The invoice will be sent to your room. More than 100 TV channels, more than 100 radio stations, more than 400 digital magazines, and the internet can all be accessed free of charge. You will also find useful information about your stay on the patient intranet. Getting here, transport

By car Taxi You can leave your car in our car park during your stay with us. ■■ Tixi-Taxi , T 0848 849 477 Cars may not be parked permanently in the outdoor parking Monday to Friday 8 am to 12 pm spaces. Parking charges apply in the covered car park. Patient ■■ Silber Tixi Sursee, T 079 625 13 30 offer taxi services Administration will be able to provide you with further information. with specially equipped vehicles ■■ If you need a taxi at short notice over the weekend, Nottwil is not far from the A2 motorway (connecting Basel to please contact Reception on internal extension 111 Lucerne). Take the Sursee exit and follow the signs to the SPC. You must organise and pay for your journeys following your By train or bus discharge. In the case of medical indications, transport can be orga- The Nottwil SBB railway station, which is 700 m from the SPC, is nised with your doctor‘s consent. wheelchair-accessible. The bus stop on the Sursee – Nottwil – – – route is located right by the main entrance to the SPC. The buses are wheelchair-accessible and run every hour. Timetables for public transport are available from Reception. SPC – part of a unique network of services

Swiss Paraplegic Foundation ParaHelp Guido A. Zäch Strasse 10 External care advice across CH-6207 Nottwil Guido A. Zäch Strasse 1 T +41 41 939 63 63 CH-6207 Nottwil www.spz.ch T +41 41 939 60 60 www.parahelp.ch With the support of the SPF and in cooperation with other Group companies, we offer a globally unique Swiss Paraplegic Research network of services for people with spinal cord injuries. Guido A. Zäch Strasse 4 CH-6207 Nottwil Orthotec T +41 41 939 65 65 Rehabilitation technology, orthopaedic technology, www.paraplegie.ch wheelchair mechanics, and incontinence products Guido A. Zäch Strasse 1 Swiss Paraplegics Association CH-6207 Nottwil Kantonsstrasse 40 T +41 41 939 56 06 CH-6207 Nottwil www.orthotec.ch T +41 41 939 54 00 www.spv.ch Orthotec Vehicle conversion Eybachstrasse 6 CH-6207 Nottwil T +41 41 939 52 52 www.orthotec.ch Hotel Sempachersee Active Communication Kantonsstrasse 46 Sumpfstrasse 28 CH-6207 Nottwil CH-6312 Steinhausen T +41 41 939 23 23 T +41 41 747 03 03 www.hotelsempachersee.ch F +41 41 747 03 04 (Accommodation is also available in the GZI building, www.activecommunication.ch Guido A. Zäch Institute, Guido A. Zäch Strasse 4)

SIRMED For further information, in particular Swiss Institute of Emergency Medicine on our medical offers, please visit us on Guido A. Zäch Strasse 2b www.spz.ch CH-6207 Nottwil T +41 41 939 50 50 www.sirmed.ch

Centre for Obstacle-free Building Suhrgasse 20 CH-5037 Muhen T +41 62 737 40 00 www.spv.ch