We are here for you Patient Information Contents Important information for patients Offers Ethics, protection Patient registration General information Safety Food and drink Communication Getting here, transport SPC – part of a unique network of services Important information for patients Dear Patient On behalf of the Clinic Management and all the staff, we would like to welcome you to Nottwil. You will be faced with many new impressions at the beginning of your stay, and our intention is to provide you with technically and personally competent advice and support along the way. Your comprehensive treatment will start on the very first day. We hope you enjoy your stay in Nottwil. The Swiss Paraplegic Centre Clinic Management Offers Swiss Paraplegic Centre (SPC) Acute Spinal cord injuries, back medicine, respiratory rehabilitation. Using high-calibre teams for medical emergencies and acute Acute, rehabilitation, for life. situations around the clock. Highest international level. Ensuring a seamless transition to your rehabilitation. Spinal cord injury Rehabilitation Understanding complex medical connections. Modern rehabilitation, interprofessionally linked. Taking the most effective measures in a professional way. Superior outcome. Back For life Making use of many years of experience of spinal cord injuries Making use of outpatient medicine and the entire solidarity for your back. network for the rest of your life. As a person without a spinal cord injury, benefiting from the Making everyday life easier for you. know-how available in Nottwil. Ventilation Making use of the experience of tens of thousands of hours of artificial ventilation and weaning people off it. Achieving success in a faster and more targeted manner. Ethics, protection Ethical guidelines Insurance cover Ethical questions arise during the treatment process. The Ethics If you have any questions relating to insurance, please contact your Forum, which was set up for this purpose, serves as a reflective and health or accident insurance provider in good time. organisational vehicle with the aim of encouraging ethical decision- Our Patient Administration office is responsible for this at the SPC, making at all levels of responsibility. This cooperation is explained T +41 41 939 57 31 specifically in the “Ongoing partnership – Patients and hospital staff – F +41 41 939 57 39 Equality in the therapy and rehabilitation process” guideline. In addition, we take guidance from the medical ethics guidelines of [email protected] the Swiss Academy of Medical Sciences. Patient registration Questions about registration and admission Patient admission Please contact the Patient Case Management team, which is respon- Please refer to your admission letter for the precise time of your sible for the organisation and coordination of inpatient admissions admission. Please bring the following documents with you on your and all associated administrative tasks. day of admission: ■ Identity card or passport Contact ■ Health insurance card / Insurance certificate Swiss Paraplegic Centre ■ Advance health care directive / Health care proxy, if such Inpatient Registration arrangements exist (in accordance with the Swiss law CH-6207 Nottwil on protection for children and adults of 1 January 2013) [email protected] ■ Medical documents (X-rays, laboratory findings) T +41 41 939 43 43 ■ Certificates (vaccinations, allergies) F +41 41 939 57 39 ■ Prescribed medication and prescriptions ■ If you have one: electric wheelchair Opening times ■ If you have them: communication aids Monday – Friday 7.30 am – 5 pm Patient discharge Your discharge date will be set in consultation with you and the team. Your primary nursing contact will be responsible for your di- scharge procedure. Please vacate your room by 10 am on the day of discharge. If you require transport home, we will be happy to help. General information Shopping Studio for Design You will find a wide range of everyday items on sale at the kiosk. The Studio for Design offers a welcome distraction from the every- day routine of therapy. You can be creative in a way that reflects your Opening times: ability without any pressure to perform or time pressure. You do not Monday to Friday 6.30 am – 10 pm need to register in advance or to provide a medical prescription. Saturday / Sunday 8 am – 10 pm Opening times: Leisure time Monday, Tuesday, Thursday 2 – 6 pm There are a range of leisure activities for mobile and immobile pa- Wednesday 2 – 6 pm tients. The nursing team can advise you accordingly. Please check 7 – 9 pm the events calendar in the multimedia patient terminal and the notice Friday to Sunday 2 – 5 pm boards on the wards. We will come to your room on request. If you have any questions, please call internal extension 5715. Going out You may leave the SPC premises until 10 pm if you have permission from a doctor. You will require a pass to leave, which is issued by the nursing staff and signed by your doctor. If you require assistance get- ting ready for bed after 10 pm, please arrange this with the nursing staff. Weekend leave Open singing Regular weekend leave is from Friday at 4 pm until Sunday at 10 pm. Saturday, 10.30 – 11.45 am, Prayer Room You will require a pass to leave, which is issued by the nursing staff For patients, relatives, and staff and signed by your doctor. Special rules apply to long weekends and public holidays. Therapy plan You will receive a therapy plan showing your personal therapy Visits sessions and rehabilitation meetings with your treatment team. This You may receive visits at the following times: 11 am – 8 pm on the will also show your planned discharge date. Please speak to your Intensive Care Unit and in patient rooms and 11 am – 10 pm out- nurse if you have any questions or if there are discrepancies. side patient rooms. Please be considerate to people in neighbouring rooms. Visitors may only be received outside normal visiting times if Visit by the therapy dog this is arranged with the nursing staff. Visitors are asked to eat their A therapy dog team visits us regularly in the studio. The trained dog meals in the restaurant and to use the public toilets in the SPC. is happy to let you stroke it and understands you even if it is not familiar with your language. Hairdresser If you have any questions, Call internal extension 5764 to make an appointment. please call internal extension 5715. Opening times: Wednesday to Friday 9 am – 6.30 pm Saturday to Tuesday closed You will have to pay for this service. Ward rounds Library Ward rounds vary from day to day and are different in all depart- The library in the Guido A. Zäch Institute (GZI) contains specialist ments. You will find the exact times on your individual therapy plan. literature, fiction, audio books, and games. Internal extension 5778. Patient Care Service Opening times: An open and independent ear for your questions, concerns, requests, Monday to Friday 9 am – 1 pm feedback, and complaints – for personal matters that also need 2 pm – 4.45 pm to be discussed in everyday life at the clinic. Patients and relatives can choose what they require. We offer this wide range of services In addition, a volunteer brings a selection of books to the wards through our Patient Care Service. between 7 and 9 pm every Wednesday evening. Please call internal extension 5949. Voluntary service Pastoral and spiritual care If our services do not cover all your requirements, we have the option The pastoral and spiritual care team supports and assists patients and of using volunteers for certain services (e.g. visiting service, bedside their relatives in the case of questions and concerns irrespective of watch, etc.). Please contact the Ward Management team if you need faith or cultural background. They offer rituals and religious services further support. in the Prayer Room. Communion / Eucharist is also possible at the patient’s bedside on request. Contact: internal extensions 5843 and 5844. If there is no reply, call Reception on 111. Relatives Your active participation in improvements The Ward Management team will be happy to provide you with Let us know if you are not satisfied with something or if you see information about separate services such as meals, assistance, semi- things that could be improved. We will take your feedback seriously. nars, and courses for relatives. Hotel rooms and studios are available If we can make improvements based on your suggestions, you will be on the campus at Hotel Sempachersee (HSS). helping yourself and other patients. Information is available on telephone number +41 41 939 23 23 You can provide feedback as follows: or internal extension 2323. ■ In a personal discussion with your ward manager or your speciality registrar Opening times of HSS Reception: ■ By placing your written concerns in the letter box staffed 24/7 (which is emptied twice a week) ■ By contacting Verena Birri, Responsible for Patient Care Service, Daily newspapers on internal extension 5949 for a personal discussion Various daily newspapers in French, German, and Italian are available ■ By contacting Annina Baumann, Responsible for Quality in the day rooms. Management, on internal extension 5760 Laundry If you wish, you can pay to have your clothes washed and dried by our in-house laundry. Please take your clothes to the laundry in a named plastic bag (available on the ward). Please see the separate 51.030-MB information leaflet. Handing in and collection of laundry: Monday to Friday 10 – 11 am Safety Liability If you trigger a fire alarm by failure to observe the house rules regard- ing smoking products, candles, and personal electrical devices, and cause damage to furniture and other equipment, you will be charged for the costs incurred. We are a smoke-free hospital; there are specifi- cally designated smoking areas outside.