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Iren Group 1 2 Sustainability Report 2015 SUSTAINABILITY IN IREN: HIGHLIGHTS 2015 .................................................................................................... 4 LETTER TO THE STAKEHOLDERS ...................................................................................................................... 6 INTRODUCTION ..................................................................................................................................................... 8 THE IREN GROUP ................................................................................................................................................ 11 ABOUT US ................................................................................................................................................ 12 BUSINESS SEGMENTS ........................................................................................................................... 15 CORPORATE GOVERNANCE ................................................................................................................. 24 STRATEGIES AND POLICIES FOR SUSTAINABILITY ...................................................................................... 31 MISSION, VISION AND VALUES ............................................................................................................. 32 STRATEGIC PLAN 2015-2020 ................................................................................................................. 32 INSTRUMENTS OF CORPORATE SOCIAL RESPONSIBILITY .............................................................. 33 RELATIONS WITH STAKEHOLDERS ...................................................................................................... 38 ETHICAL INDEXES................................................................................................................................... 40 COMMITMENT TO IMPROVEMENT ........................................................................................................ 41 AWARDS AND RECOGNITION ................................................................................................................ 46 IREN'S VALUE ...................................................................................................................................................... 47 ENVIRONMENT .................................................................................................................................................... 51 PRODUCTION PROCESSES AND PRINCIPAL ENVIRONMENTAL IMPACTS ..................................... 52 REDUCTION OF EMISSIONS AND ENVIRONMENTAL IMPACTS ......................................................... 58 INTEGRATED WATER SERVICE ............................................................................................................. 62 ENVIRONMENTAL SERVICES ................................................................................................................ 63 ENERGY PRODUCTION AND SERVICES .............................................................................................. 65 PROTECTING NATURAL HERITAGE ...................................................................................................... 70 CUSTOMERS ........................................................................................................................................................ 75 RELATIONS WITH CUSTOMERS ............................................................................................................ 76 CUSTOMERS IN NUMBERS .................................................................................................................... 80 ELECTRICITY ........................................................................................................................................... 80 GAS ........................................................................................................................................................... 84 DISTRICT HEATING ................................................................................................................................. 86 INTEGRATED WATER SERVICE ............................................................................................................. 87 ENVIRONMENTAL SERVICES ................................................................................................................ 89 ENERGY MANAGEMENT AND EFFICIENCY .......................................................................................... 89 TELECOMMUNICATIONS ........................................................................................................................ 90 IREN PEOPLE ....................................................................................................................................................... 91 EMPLOYMENT: IREN'S RESPONSIBILITY ............................................................................................. 92 IREN GROUP PERSONNEL: THE PICTURE IN 2015 ............................................................................. 92 REMUNERATION SYSTEM ...................................................................................................................... 94 PERSONNEL SELECTION AND DEVELOPMENT .................................................................................. 95 TRADE UNION AND INDUSTRIAL RELATIONS ..................................................................................... 95 EQUAL OPPORTUNITY ........................................................................................................................... 96 CORPORATE WELFARE ......................................................................................................................... 97 PERSONNEL TRAINING .......................................................................................................................... 99 WORKPLACE SAFETY AND WORKERS’ HEALTH .............................................................................. 100 SUPPLIERS ......................................................................................................................................................... 105 POLICIES FOR SUPPLIERS .................................................................................................................. 106 SUPPLIER PORTFOLIO AND PURCHASE VOLUMES ......................................................................... 108 COMMUNITY AND LOCAL AREA ..................................................................................................................... 111 INSTITUTIONS .................................................................................................................................................... 121 SHAREHOLDERS AND FINANCIAL BACKERS ............................................................................................... 127 FUTURE GENERATIONS ................................................................................................................................... 131 SUSTAINABILITY EDUCATION ............................................................................................................. 132 RESEARCH AND INNOVATION IN THE IREN GROUP ........................................................................ 133 COMPLIANCE WITH THE GRI GUIDELINES .................................................................................................... 139 REPORT OF THE INDEPENDENT AUDITOR .................................................................................................... 147 GLOSSARY ......................................................................................................................................................... 150 Iren Group 3 CREATE ADDED VALUE 3,094 million Euro of revenue Over 258 million Euro of investments 1,074 million Euro of added value for stakeholders 0.055 Euro of dividends per share ENVIRONMENT 2,130,745 tonnes of CO2 avoided 662,500 TOE saved (approximately +20% compared to 2014) 80% of the electricity produced by environmentally friendly sources (renewable or similar) 56.7% of separated waste collection (national average 45.2%) 21% water network leaks (national average 37.4%) Over 22,640,000 million plastic bottles avoided during the year thanks to the 59 “Acquapubblica” water distribution points 82 million cubic meters of district heating volume CUSTOMERS 1,500,000 customers in the Energy Sector, 2,600,000 IREN PEOPLE inhabitants served in the Integrated Water Service, CUSTOMERS AND CITIZENS 2,000,000 inhabitants for Environmental Services and 99% of employees have a permanent contract 820,000 inhabitants served by district heating. Over 1,400,000 customers for the 196 recruitments in 2015, more than double Energy Sector, while the 33 service counter positions and 240,000 customers compared to 2014 Environmental and Integrated served Water Services serve around approximately 90% of employees attended at least 3 call centres and 1.3 million answers 1,200,000 and 2,400,000 residents one training course Over 92% of energy customers satisfied respectively 5,430 people involved, 230 projects and over 900 proposals in the project to “Cambiare Insieme” - 23% gas network losses (change together) in order to share the values of 52,000 samples of drinking and waste water for the Group approximately 563,000 parameters 84% gas networks inspected and 48% electricity substations monitored 4 Sustainability Report 2015 SUPPLIERS Orders