San Francisco International Airport 2014 Sustainability Report Table of Contents.
1. SFO Profile 1 .
2. Economic Viability 9 .
3. Operational Efficiency 15 .
4. Natural Resource Conservation 21 .
5. Social Responsibility 31.
Awards 52 .
Appendix: SFO by the Numbers 55 .
Airport Sustainability “A holistic approach to managing an airport so as to ensure the integrity of the Economic viability, Operational efficiency, Natural resource conservation and Social responsibility (EONS) of the airport.” – Airports Council International - North America
SFO recognizes that creating Efficient movement of aircraft minimizes state-of-the-art facilities, such as the delays for SFO’s passengers and results new air traffic control tower, is in lower greenhouse gas emissions from essential to the Airport’s long-term taxiing or idling aircraft. economic success and viability. EEconomic Viability OOperational Efficiency
As an example of Airport’s commitment SFO’s new WAG Brigade helps to conserving natural resources, SFO has passengers feel more at ease. This planted over 2,000 trees of more than program exemplifies SFO’s commitment 15 species, resulting in sequestration of to social responsibility and to providing approximately 120 metric tons of carbon an exceptional Airport for its passengers. dioxide each year. NNatural Resources SSocial Responsibility
December 2014 Prepared for the San Francisco International Airport Commission by (www.vhb.com) Message from the Director
We take pride in being an exceptional Airport in service to our communities. Sustainability is close to the heart of our mission. I’m excited to announce that this year we adopted The Airport Council International’s EONS guidelines to help us shape our sustainability programs and practices.
EONS stands for Economic viability, Operational efficiency, Natural resource conservation, and Social responsibility. These guidelines drive home the fact that sustainability is much more than saving energy and resources; it’s about making sure all of our activities benefit the community.
Economic viability is a fundamental requirement for a successful enterprise. SFO is in a strong financial position and that gives us the SFO’s mission is flexibility to invest in more sustainable practices. As a major economic engine for the region, our continued traffic growth benefits the “to provide an exceptional surrounding communities with jobs and economic vitality.
airport in service to our Operational efficiency is a goal of the Airport’s Strategic Plan and a focus of all Airport Divisions. An efficient operation means we can communities” provide the best guest experience at minimal cost with the least amount of waste possible.
Natural resource conservation is part of what we do. Our initiatives range from protecting endangered species to developing and implementing guidelines to minimize greenhouse gases, eliminate solid waste, and conserve water.
Social responsibility starts at home. We are committed to the safety & security of our employees, including their wellbeing and satisfaction at work. The same commitment extends to our guests and our neighboring communities.
Please take the time to read through this edition of our Airport’s Sustainability Report to learn more about the great work everyone is doing to ensure SFO is at the forefront of sustainability.
John L. Martin Airport Director 1 San Francisco International Airport, the “Gateway to the Pacific,” is a world-class airport serving over 46 million domestic and international passengers annually. 1. SFO Profile
San Francisco International Airport (SFO) is located in San Mateo County but is owned and operated by the City and County of San Francisco. This chapter provides context for the Airport’s sustainability efforts, and includes information about the governing structure of SFO, characteristics of Airport facilities, and passenger traffic.
Airport Authority Structure
SFO is owned and operated by the City and County the Charter, the Airport Commission is primarily a of San Francisco, through its Airport Commission, as policy-making body, establishing the policies by a financially self-sufficient enterprise department. which the airport operates. The Commission is The Airport Commission consists of five members prohibited by Charter from involving itself in the appointed by the Mayor to four-year terms. Origi- day-to-day operation of the airport. That function is nally part of the San Francisco Public Utilities vested in the Airport Director, who is nominated by Commission, the Airport Commission was estab- the Commission and appointed by the Mayor. lished by City Charter in 1970. In accordance with
Eleanor Johns Richard Guggenhime Peter Stern Larry Mazzola Linda S. Crayton Member Member Member President Vice President Airport Commission Airport Commission Airport Commission Airport Commission Airport Commission
1 Carriers operating at SFO in FY 2014 1 SFO Profile
Airport Characteristics
The Airport is located approximately 14 miles south of the City and County of San Francisco in San Mateo County. The Airport, located just east of Highway 101 and west of the San Francisco Bay, covers approximately 5,100 acres. The Airport has 97 gates spread among four separate terminals.
Airline Traffic
Fiscal Year 2014 1 established new records for overall passengers and enplanements. SFO’s FY 2014 enplanement number was 23 million passengers, an increase of 3.20% compared to FY 2013. The overall total airport passenger traffic, which includes SFO is located in San Mateo County, 14 miles enplanements, deplanements, and in-transit south of the City of San Francisco. passengers, was over 46 million in the same period. Factors contributing to the strong growth The success of FY 2014 continues the trend of passenger traffic growth include: strong passenger growth at the Airport. This growth • Start of operations for Virgin America is reflected in the graph below, which shows annual passenger traffic from 2000 to 2014. • Increased operations of United Airlines following the merger with Continental Airlines, 1 Fiscal year (FY) 2014 spans from July 1, 2013 to June 30, 2014.
Passenger Activity
2 Carriers operating at SFO in FY 2014
Domestic Passenger Air Carriers AirTran Airways Delta Air Lines JetBlue US Airways Alaska Airlines Frontier Airlines Southwest Airlines United Airlines American Airlines Hawaiian Airlines Sun Country Airlines Virgin America
Regional/Commuter Air Carriers Compass Airlines (Delta Air Lines) Horizon Air (Alaska Airlines) Skywest Airlines (Delta Air Lines) Skywest Airlines (United Airlines)
Seasonal/Charter Air Carriers Cargolux Airlines (Swissport USA) American Airlines (Swissport USA) Republic Airlines Miami Air International (Servisair) Omni Air International (Swissport USA)
Foreign Flag Passenger Air Carriers Aer Lingus Asiana Airlines KLM Royal Dutch Airlines Swiss International Aeromexico British Airways Korean Air Lines TACA (Avianca) Air Canada Cathay Pacific LAN Peru Virgin Atlantic Air China China Airlines Lufthansa German Airlines WestJet Airlines Air France China Eastern North Philippine Airline XL Airways France Air New Zealand EVA Airways Scandinavian Airlines All Nippon Airways Emirates Singapore Airlines
Domestic Cargo Air Carriers ABX Air Air Cargo Carriers Atlas Air, Inc. (DHL) Airways Kalitta Air Air Transport International Ameriflight Federal Express
Foreign Cargo Only Air Carriers Nippon Cargo Airlines
Passenger Activity Carrier Data Summary by Category
SEASONAL/CHARTER FOREIGN CARGO ONLY AIR CARRIERS AIR CARRIERS DOMESTIC PASSENGER REGIONAL/COMMUTER AIR CARRIERS AIR CARRIERS 5 1 4 12 48 8 56 TOTAL PASSENGER TOTAL CARGO TOTAL AIRLINES AIRLINES AIRLINES
27 7
FOREIGN FLAG PASSENGER DOMESTIC CARGO ONLY AIR CARRIERS AIR CARRIERS 3 1 SFO Profile
Airport Terminal Layout
SFO operates 97 boarding gates in the International Terminal and in Terminals 1, 2 & 3.
Terminals
San Francisco International Airport operates one the common-use baggage system that supports all international terminal with two international airlines in the ITC but the system is operated by the boarding areas and three domestic terminals with airlines using the ITC. five boarding areas. In addition, the Airport currently operates three The International Terminal Complex (ITC) is an domestic terminal buildings. Terminal 1 and approximately 2.5-million-square-foot facility that Terminal 3 handle domestic flights and flights to houses international and limited domestic Canada. A number of improvement projects are passenger ticketing, Federal Inspection Services currently underway or have recently been operated by the U.S. Customs and Border Protec- completed for the domestic terminals. The tion, baggage facilities, concessions (including duty Terminal 1 renovation program is currently in the free), and airline and Airport Commission offices. planning stages and includes the complete replace- The International Terminal is comprised of approxi- ment of Boarding Area B, a major renovation of mately 1.7 million square feet and connects to Terminal 1, and significant improvements to Boarding Areas A and G, which have a combined Boarding Area C. The Airport recently completed space of approximately 850,000 square feet and capital improvements and renovations to Boarding 24 boarding gates. The Airport owns and maintains Area E in Terminal 3 and the western portion of
4 Terminal 3 boarding facilities. In April 2011, the can accommodate wide-body aircraft. Of the Airport reopened the renovated Terminal 2, which 97 gates, 24 gates are located in the ITC, 26 in converted the old 10-gate International Terminal Terminal 1, 14 in Terminal 2 and 33 gates in Terminal into a new 14-gate domestic terminal. Terminal 2 is 3. The Airport currently operates three gates in the first airport terminal in the United States to Boarding Areas A and G in the ITC which are achieve Gold Certification under the U.S. Green equipped to handle new large aircraft (NLAs), such Building Council’s LEED® (Leadership in Energy and as an Airbus A380. A fourth gate is also being reno- Environmental Design) green building program. vated to accommodate NLAs. Also, in January 2014, SFO opened the renovated Boarding Area E in Terminal 3, which covers 118,000 Airfield square feet with 10 boarding gates. This Boarding Area provides luxurious seating in the general The Airport’s airfield, comprised of runways, taxi- holding area within view of all boarding gates; ways, and service roads, has an area of approxi- about 9,000 square feet of shops and restaurants mately 1,700 acres. SFO operates two pairs of providing locally grown organic foods and major parallel north-south and east-west, intersecting brands merchandise. A flight deck and museum runways. The two longer east-west runways, Runway exhibit provide historic views of the Airport and 10L-28R and Runway 10R-28L, are airline industry, as well as the San Francisco Bay 11,870 and 11,381 feet long, respectively. The north- Area. This building also received LEED Gold Certifica- south runways are shorter. Runway 1R-19L is tion from the U.S. Green Building Council. 8,646 feet long and Runway 1L-19R is 7,500 feet long. Runway 1L-19R is not equipped with instrument As shown in the illustration on the previous page, landing systems (ILS) for arrivals. The existing the Airport operates 97 boarding gates, 47 of which runways can accommodate the arrival and depar- ture of NLAs. All four runways were recently modi- fied to provide Runway Safety Areas at the end of each runway in accordance with Federal Aviation Administration (FAA) requirements.
10L 19R 19L 10R
San Francisco International Airport’s airfield. SFO’s approximately 1,700- 28R acre airfield is comprised 28L of runways, taxiways, and service roads. Aircraft operate 1L on two pairs of parallel 1R north-south and east-west, intersecting runways.
5 1 SFO Profile
Surface Transportation Parking service to all the terminals, short-term parking facili- employees and passengers alike to safely bike to, More than 15,000 parking spaces are available at ties, and the rental car facility. There are two sepa- from, and around the Airport. SFO for use by the travelling public. rate train lines providing service to passengers. The AirTrain stations are located at the north and south • A total of 5,843 spaces are available in the sides of the ITC; Terminals 1, 2, and 3; at the two Domestic Parking Garage. This garage is short-term ITC parking garages; on McDonnell Road connected to the domestic terminals by to serve the West Field area of the Airport; and on pedestrian tunnels and bridges. Lot “D” to serve the rental car facility. • A total of 2,200 spaces are available for Bay Area Rapid Transit (BART) passengers in two public garages located at the An extension of the Bay Area Rapid Transit (BART) International Terminal Building. The International rail service to the Airport was completed in 2003. Terminal Garage A contains 1,059 spaces and The extension provides a connection between the International Terminal Garage G contains Airport and the greater San Francisco Bay Area 1,141 spaces. served by BART, including the City and County of • The Lot DD Parking Garage is a long-term San Francisco. BART also provides a link to the Mill- parking facility with 4,830 spaces. brae station that provides access to CalTrain, which provides commuter rail service to the San Francisco • The Lot DD parking area provides an additional peninsula and San Jose. 2,492 parking spaces.
SFO provides bike racks for use by passengers at five Rental Car Facility convenient locations, including the Domestic The Airport established one of the nation’s first Garage, the Rental Car Center, the Westfield Garage, consolidated rental car facilities. This complex and two at the International Terminal. A number of encompasses a 5,000-space, full-service rental car existing buildings and all new SFO buildings offer facility for all on-Airport rental car companies. It is bicycle racks for use by Commission employees. located approximately one mile north of the termi- nals and is easily accessible to travelers via AirTrain. AirTrain System The Airport maintains an on-Airport AirTrain System that provides around-the-clock light rail transit
Establishing bike lanes at SFO is one of many initiatives to encourage bicycle use to, from, and around the Airport (left).
SFO offers five courtesy bicycle parking areas at the airport for use by passengers and airport employees (right).
6 Bicycle Access SFO provides a dedicated bike lane for access to all employees and passengers alike to safely bike to, terminals on SFO controlled roads. This enables from, and around the Airport.
Maintenance and Cargo Facilities
The Airport owns and operates several cargo and aircraft maintenance facilities. The Airport also owns maintenance facilities. The Super Bay hangar is a and leases other cargo buildings and buildings facility owned by the Airport and leased to United devoted to other operations. The Airport also Airlines and American Airlines for maintenance completed the construction of a new operations. The United Airlines Maintenance Center 78,000-square-foot LEED Gold standards cargo consists of approximately three million square feet facility, West Field Cargo, in early 2014. of building and hangar floor area that is used for
The new West Field Cargo facility completed construction in 2014 to LEED Gold standards.
7 Concessions at SFO generate $129.5 million in annual revenue for the Airport, SFO’s second largest source of operating revenue. 2. Economic Viability
San Francisco International Airport generates significant economic benefits for the entire Bay Area, through direct employment, induced employment, and business revenues. SFO enables convenient and affordable business travel across the U.S. and throughout the world for leading companies located in the Bay Area. SFO is financially secure, and is assured of long-term viability and the ability to continue functioning as a regional economic engine.
Financial Performance
SFO generates over $750 million in operating materials, and support SFO employees, among revenue from aviation, concessions, parking, and many other activities. The following two charts transportation. SFO uses this revenue to invest in show a snapshot of SFO’s FY 2014 Operating capital improvements for the airport, maintain and Revenues and Expenses. repair its expansive infrastructure systems, purchase
FY 2014 Operating Revenue by Type
9 2 Economic Viability
FY 2014 Operating Expenses Economic Contribution of SFO Operations
SFO helps showcase California’s food culture in many of its terminal shops, including the Napa Farms Market.
10 Economic Contribution of SFO Operations
San Francisco International Airport generates signifi- cant economic benefits also not only for the City and County of San Francisco, but for the entire nine- county San Francisco Bay Area, which is home to over seven million residents.
In 2012, SFO directly accounted for $5.4 billion in business activity supporting 33,581 jobs at the airport. Off-site business activities that depend directly on local air service for staff movements, cargo deliveries, and visitor spending together raise the Airport’s direct economic contribution to the Bay Area to $31.2 billion in business sales supporting 153,000 jobs.
The nine Bay Area counties include: Source: Data-RITA NTAD (National Transit Atlas Database). Graphic-EDR Group • San Francisco
• San Mateo SFO has a direct financial effect on the Bay Area’s nine separate counties. • Santa Clara
• Alameda Cisco Systems, Wells Fargo Bank, Safeway, Stanford • Contra Costa University, Genentech Inc., Apple, Google Inc., and • Solano Oracle Corporation.
• Napa In 2013, SFO commissioned an economic impact • Sonoma study to evaluate the Airport’s economic contribu- • Marin tion to the region. A brief summary of various find- These counties represent a higher than national ings of this report is provided in the following average income level based on the robust economy sections. For more information on the results of this of the Bay Area. The economic activities in these study and methodology used to calculate SFO’s counties are strong and diverse and represent some economic impacts, please refer to the of the nation’s leading business areas. Napa County 2013 Economic Impact Study of San Francisco is the home of wine country and a leading tourist International Airport1 , prepared by the Economic destination, while Santa Clara County is a leading Development Research Group, Inc. technology center and San Francisco is a leading financial services center. San Mateo County, where San Francisco International Airport is located, has a 1 Economic Development Research Group, Inc. 2013 Economic strong biotechnology sector. A sampling of the Impact Study of San Francisco International Airport. May region’s major private employers illustrate the area’s 2013. http://media.flysfo.com.s3.amazonaws.com/default/ downloads/reports/SFOEconomicImpactReport2013.pdf economic diversity, including Kaiser Permanente, Accessed August 1, 2014
11 2 Economic Viability
San Francisco International Airport Employment Impact
SFO’s total job contribution reflects direct economic impact data for the 12-month period employment at the Airport, as well as indirect and through May 2013 is shown in the table below. induced employment resulting from additional downstream impacts on suppliers, plus re-spending Direct employment at the Airport accounted for of workers’ income. 33,581 jobs. Airlines account for approximately 43 percent of all direct employment at SFO. The Direct Employment overall payroll income from direct jobs was more The Airport represents a strong economic engine in than $2 billion annually and business revenue the nine county region. The summary of the Airport’s generated at the Airport was nearly $5.5 billion in the same reporting period.
Direct Employment at SFO
12 SFO Total Job Contributions
Indirect and Induced Employment account. Factoring in these additional jobs, which The direct employment by the Airport of nearly include aviation exports and visitor spending, the 34,000 Airport employees also leads to the creation Airport’s economic contribution to job creation in of ancillary jobs that contribute to the overall the San Francisco Bay Area rises to nearly economic activity in the San Francisco Bay Area. 153,000 jobs. The more than $2 billion in payroll income earned at the Airport is spent on goods and services that Taxation Revenue produce additional jobs and business revenue in The tax revenue generated by the Airport is also a the Bay Area. This includes personal services and driver of the local, state, and national economy. household services, such as purchases at restaurants Airport operations in 2012 generated a total of and stores. The indirect jobs attributed to the $2.5 billion in state and local tax revenues, Airport total nearly 11,000 annually, generating including both direct and indirect and induced $1.8 billion in business revenue and $728 million in economic impact. payroll income. • $629 million – Direct on-Airport related activities Additionally, businesses working at the Airport also • $10 million – Airport Construction Activities procure goods and services that generate additional induced jobs. According to the 2013 Economic • $927 million – Visitor Spending Impact Study of San Francisco International Airport, • $942 million – Airport Related Businesses these activities produce another 16,000 jobs annu- ally. The table at the top of this page summarizes the San Mateo County, where the Airport is located, total job impact of the Airport. received nearly $429 million in tax revenue related to the Airport in 2012. The Airport also generated According to the Economic Development Research $57 million and $51 million in tax revenues for Santa Group, the Airport’s employment contribution is Clara and San Francisco counties, respectively. even higher than the 60,000 jobs shown above when the impact of off-site business activities that depend directly on Airport services is taken into
13 SFO recognizes that availability of convenient transportation facilities for travel to, from, and around the Airport is an important aspect of the passenger experience. SFO addresses this challenge in a variety of ways, including offering an AirTrain system that connects the terminals to the centralized car rental facilities and to BART, as well as an efficient on-Airport circular roadway system. 3. Operational Efficiency
Convenient and affordable passenger access to the Airport and the ease of navigating the Airport, once there, are important factors in making travelers’ experience less stressful. SFO is proud of maximizing passenger comfort in both of these arenas. In addition, availability of easily accessible public transportation facilities is an important factor in reducing greenhouse gas emissions associated with travel to and from the Airport.
Ease of Access to SFO
SFO is easily accessible to Bay Area passengers and employees used the CalTrain facilities via BART to their companions through San Francisco Bay Area travel to SFO in the same 12 month period ending in Freeway network and the public transit facilities May 2014. This was facilitated by the convenient listed below. connection between BART and CalTrain at BART’s Millbrae station. Like BART, CalTrain offers affordable Highway 101 travel and generates less greenhouse gas emissions This freeway passes within sight of the Airport per passenger-mile as compared to traveling in with ramps connecting the freeway directly to SFO personal vehicles. terminals. Highway 101 is linked to all other major interstate and US freeways in the Bay Area and SamTrans Bus System northern California. This bus system is operated by San Mateo County and provides frequent service to SFO from various Bay Area Rapid Transit (BART) points in San Mateo County, offering convenient BART is the rapid transit system for San Francisco Bay public transit access from the areas in the immediate Area and provides a cost-effective and low-emission vicinity of the Airport. alternative to driving for employees and airline passengers. In the 12 month period ending in May AC Transit 2014, a total of 4,490,613 passengers, approximately AC Transit (Alameda-Contra Costa Transit District) is 10% of total annual passengers traveling through SFO, an Oakland based public bus transit agency serving used BART for access to or travel from SFO. the western portions of Alameda and Contra Costa Counties in the East Bay portion of the San Francisco CalTrain Bay Area. AC Transit also operates “Trans Bay” routes CalTrain is a California commuter rail line in the San across San Francisco Bay to San Francisco and Francisco Peninsula and Santa Clara Valley. The line selected areas in San Mateo and Santa Clara coun- starts in San Francisco and terminates in Gilroy. ties, including SFO. Approximately 130,000 airport passengers and 15 3 Operational Efficiency
Taxi, Limousine, Transportation Network and other locations in Northern California. Companies and Shuttle Bus Service Shuttle buses offer a form of high occupancy Various companies provide taxi, limousine, vehicle and are used by local hotels for the conve- ridesharing, and shuttle bus service to SFO from all nience of their guests. points in the nine county San Francisco Bay Area
Ease of Navigation within SFO
Passengers departing from or arriving at SFO find and entering a different terminal. General use the Airport terminals easy to navigate due to the connecting corridors enable foot travel between compact layout of the Airport and availability of all SFO terminals without the need for exiting quick access facilities. any terminal.
Efficient Layout of Terminals SFO AirTrain System SFO terminals are laid out in a compact circular The SFO AirTrain system operates in two separate pattern with the terminals and boarding areas loops. One loop travels in an inner circle connecting numbered sequentially and alphabetically around a all terminals. The second parallel loop travels to the circle. This layout facilitates way-finding for passen- centralized car rental facilities in addition to the gers. Secured access is also provided between most terminals. The trains arrive every three minutes in terminals thereby eliminating the need for the both loops and provide easy access to all needed time consuming security checkpoint routine for destinations for the passengers. continuing passengers by exiting one terminal
This SFO Kids’ Spot, located in Terminal 3 Boarding Area F, is an interactive children’s exploration area featuring weather-related exhibits from the Exploratorium of San Francisco, as well as a crawling apparatus. This play area represents one of many passenger amenities that improve travelers’ experience while spending time in the Airport’s terminals. 16 SFO operates a parking shuttle bus system to enhance on-Airport access and convenience for passengers. The shuttle bus fleet operates on compressed natural gas, which is cleaner than diesel fuel and generates less greenhouse gas per gasoline gallon equivalent.
SFO Shuttle Bus System Kiss and Fly SFO also operates a shuttle bus system that Friends and family who are dropping off departing provides access to areas not served by the AirTrain passengers can avoid congestion at the terminal and for passenger transport during any interruption curbs by using SFO’s Kiss & Fly area, located at the in the AirTrain service. Rental Car Center on North McDonnell Road. Passengers can conveniently take the AirTrain’s Blue Centralized Car Rental Facilities Line, which operates 24 hours a day, from the Rental SFO has consolidated the operation of all Car Rental Car Center and arrive at the Airport terminal in just a services in one building that is served by the Air few minutes. Passengers on many domestic airlines Train and is easily reached from Highway 101. can also check in bags and obtain a boarding pass in the lobby of the Rental Car Center. Cell Phone Lot SFO provides a conveniently located cell phone lot Adequate Parking and Automated for temporary use by persons picking up arriving Payment System passengers at the Airport. In addition to its conve- SFO provides a total of 15,000 parking spaces, which nience, the cell phone lot also reduces air pollutant are strategically located throughout the Airport for and greenhouse gas emissions from vehicles that maximum convenience of patrons. All SFO parking might otherwise be circling around the airport. facilities accept automatic payment of parking fees, thereby saving time for patrons and eliminating air
17 3 Operational Efficiency
pollutant/greenhouse gas emissions associated • Children’s play facilities
with vehicles idling while waiting to pay at the • Water bottle refilling stations parking lot payment booths. • Organic and locally-grown foods
• Reflection rooms Passenger Amenities To further improve travelers’ experience while navi- • Shower facilities gating within the Airport terminals, SFO offers a • Yoga rooms variety of amenities, including: These facilities, as well as a number of other passenger amenities offered within the terminal complex are described in additional detail in Section 5, Social Responsibility. Aircraft Operational Efficiency
SFO benefits from efficient movement of landing objectives are in focus in all aspects of Airport oper- and departing aircraft, thereby minimizing delays ations and are clearly stated in our core values: for the traveling public as well as reducing air Safety and Security is Our First Priority. Key examples pollutant emissions from aircraft engines. of safety measures undertaken at SFO are:
Flight Delay Avoidance • Annual emergency drills that exceed FAR Use of Global Navigation Technology by airlines for 139.325 requirements efficient landing and takeoffs aids in minimizing • Annual Foreign Object Debris (FOD) flight delays at SFO. removal walk
FAA Flight Procedures • Implementation of a Safety Management On September 30, 2013, the FAA implemented a new System FAA procedure for arriving flights at SFO. The proce- • Acquisition of a dedicated Boeing 767 training dure, designed for airports with Closely-Spaced aircraft Parallel Runways (CSPR) such as SFO, promises improved utilization of the airport’s landing runways • Upcoming acquisition of a state-of-the-art during poor weather conditions. These improved incident command and Mass Casualty Incident flight procedures will reduce delays associated with (MCI) command vehicle poor weather, benefiting airlines and passengers • Formation of a Safety and Security “best alike. CSPR procedures are also in place at seven practices” committee that seeks industry-leading other airports around the U.S., including Newark, programs, technology and systems Boston, and Seattle. SFO also utilizes a Departure Management System (DMS) to minimize the aircraft • Strong partnerships with federal and local waiting time on taxiways, prior to take off. agencies
• Airport-wide safety campaign Safety San Francisco International Airport continues to strive for Safety and Security excellence. These
18 In its efforts to enhance the passenger experience, SFO designs its terminal interior spaces to provide ample space, light, and signage to ease navigation within the Airport.
19 SFO’s landscaping team has created an aesthetically pleasing and lush environment at the Airport using drought-tolerant trees and bushes. 4. Natural Resource Conservation
SFO aims to minimize the impact of airport operations on the environment at the local, regional, and global levels. To this effect, SFO endeavors to conserve resources; to protect the quality of air, water, and habitats at and near the Airport; and to reduce the emission of greenhouse gases from Airport-controlled operations. This section presents a summary of SFO’s natural resource conservation efforts.
Sustainable Buildings and Facilities
SFO is committed to constructing sustainable build- In 2014, SFO published a document titled Delivering ings and other facilities with the goal of delivering Exceptional Projects, Our Guiding Principles. Over exceptional projects. In 2013, SFO developed the past several years, SFO has developed a unique Sustainable Planning, Design, and Construction guidelines, which received an “Airports Going Green” Award that same year. SFO’s sustainability guidelines go beyond the industry practices set forth by the CalGreen Building Code and U.S. Green Building Council’s (USGBC) LEED® (Leadership in Energy and Environmental Design) green building program certification requirements to incorporate additional provisions adopted from the San Francisco Environ- mental Code, as well as Airport-specific guidelines developed by SFO. Current and future airport proj- ects that will meet the expanded sustainability requirements include the renovation of Terminals 1 and 3, as well as the construction of a new Air Traffic Control Tower. In total, SFO has $3.2 billion in construction projects that have achieved or are expected to achieve LEED Gold Certification.
21 4 Natural Resource Conservation
SFO and the Federal Aviation Administration (FAA) are building a new Air Traffic Control Tower that will provide the airport with the latest in technology and design. Standing 221 feet tall, the new tower (right) features an attractive flared design clad in curved metal paneling and incorporates many sustainability features that are expected to result in LEED Gold Certification. Construction of the new control tower and base building began in summer 2012 (left).
approach to design and construction projects—the development, and a number of sustainability Exceptional Project Delivery paradigm. Airport features to reduce energy use, greenhouse gas management and staff have embraced this collab- emissions, waste generation, and water use. The orative approach, which emphasizes cooperation Airport Business Center also received LEED Gold and focuses on establishing an atmosphere of trust Certification in 2011. Currently SFO is building a and support among the Airport and its partners and new Air Traffic Control Tower with a footprint of stakeholders. The subject document does not 65,000 square feet on behalf of FAA, which is slated establish a rigid set of guidelines or a set of prescrip- to receive LEED Gold Certification. tive instructions. Instead, it is intended to be infor- mative and aspirational and aims to energize and In Terminal 3, the existing 100,000-square-foot inspire everyone who wishes to work with SFO as Boarding Area E was renovated and expanded to the Airport strives to achieve its goal of an Excep- LEED Gold Certification. The two main objectives of tional Project Outcome. this project were: 1) to enhance the functionality of the boarding area so that it would meet both Reopened in 2011, the Airport’s renovated Terminal 2 passengers’ needs and the SFO standard of received LEED Gold Certification from the USGBC customer care, and 2) to replace or upgrade and demonstrates SFO’s commitment to efficiency, components and systems that were obsolete or passenger comfort, and creativity. Terminal 2 at the end of their useful life. This project was features approximately 640,000 square feet of space completed in 2013 and received LEED Gold that can accommodate 5.5 million passengers per Certification from the USGBC. year with 14 gates, 30,793 square feet of retail
22 Greenhouse Gas Emissions Reductions from 1990 Levels SFO has already met the City’s 2017 goal of reducing GHG emissions by 25% below the 1990 baseline emissions. Having reduced the emissions to 32% below 1990 levels in FY 2013, SFO is on track to meet the City’s goal of reducing emissions by 40% from 1990 baseline levels by 2025.
Climate Change
SFO has developed a comprehensive greenhouse in FY 2013, which is equivalent to taking 14,316 gas (GHG) emissions reduction program to meet the passenger vehicles off the road for one year1 . These City and County of San Francisco’s goal of reducing measures included providing preconditioned air and GHG emissions by 25% and 40% below 1990 emis- 400 Hz power to aircraft parked at over 90% of the sion levels by 2017 and 2025, respectively. SFO is on gates and conducting a three year pilot subsidy the path to meet the 40% reduction goal early, program to encourage the procurement and rental having already reduced its GHG emissions to 32% of fuel-efficient vehicles by Rental Car companies at below 1990 emission level of 49,780 metric tons in SFO. FY 2013. SFO’s GHG emissions reduction program includes initiatives to enhance the Airport’s energy SFO is also participating in regional planning efforts and fuel use efficiency, increase solid waste recy- to assess the regional impact of global warming and cling, as well as increasing the generation of renew- develop appropriate measures to protect the vital able energy and the use of clean fuels. SFO has also facilities and resources in the San Francisco Bay Area. planted more than 2,000 ornamental trees of various species along the frontage road and the main access road to the Airport. In addition to providing aesthetic enjoyment, these trees sequester about 120 tons of carbon dioxide per year and generate other air quality enhancement benefits. 1 Based on a weighted average combined fuel economy of cars and light trucks of 21.4 miles per gallon and an average In addition to decreasing its directly controlled vehicle miles traveled of 11,318 miles per year (Highway emissions, SFO has implemented a number of GHG Statistics 2011. Office of Highway Policy Information, Federal emission mitigation measures that reduced the Highway Administration. Table VM-1). Calculated using the emissions of SFO enterprises by 68,000 metric tons EPA’s GHG Equivalencies Calculator. http://www.epa.gov/ cleanenergy/energy-resources/calculator.html
23 4 Natural Resource Conservation
Energy Conservation and Renewable Energy
Since 2007, SFO has implemented over 49 traffic increased by about 15% and a 640,000-square- electric energy efficiency projects. Combined with foot Terminal was reactivated within the same period. planned projects, the measures will achieve Energy efficiency projects implemented to date 10,938 megawatt-hours (MWh) of electricity savings include lighting improvements, Central Plant boiler per year. As a result, by FY 2013 the Airport reduced replacement projects, and SFO Information Tech- its electricity consumption by 2.3% compared nology energy saving measures. to FY 2008 electricity use while annual passenger
Historical Electricity Consumption and Associated GHG Emissions
Historical Natural Gas Consumption and Associated GHG Emissions
The graphs above show historical electricity and natural gas consumption at SFO, and associated GHG emissions. Because SFO receives electricity from SFPUC’s Hetch Hetchy hydroelectric power facilities, currently no GHG emissions are associated with SFO’s electricity consumption. As a result, to further reduce GHG emissions from Airport controlled facilities, SFO is targeting measures that reduce natural gas consumption while also implementing electric energy use reduction measures.
24 Air Quality Enhancement
SFO has continued to implement a comprehensive • Encouraging employees and passengers to use air quality enhancement program to minimize air alternative transportation by providing efficient quality impacts from aircraft and associated ground public transportation access to the Airport and service equipment (GSE), fleet vehicles and shuttle offering employees incentives to use public transit buses at the Airport, and from fuel and energy use • Implementing Flycycle and SFO Car Share at Airport facilities. Elements of SFO’s air quality program during work hours improvement program include: • Encouraging aircraft single-engine taxiing, • Completing a three-year pilot incentive program electrifying GSE, and providing airside alternative for passengers and rental car companies to fuelled service vehicles increase the availability and use of fuel efficient rental cars • Reducing air pollutant emissions resulting from airside operations by providing 400 Hz ground • Converting SFO’s fleet vehicles and shuttle buses power and preconditioned air to aircraft at the to clean fuels, such as compressed natural gas gates (CNG) and biofuel, and by acquiring hybrid/ electric vehicles • Construction of AirTrain and the link to Bay Area Rapid Transit system to reduce vehicular travel • Incentivizing the use of natural gas or hybrid on Bay Area Freeways and SFO controlled roads engines in commercial ground transportation by passengers and SFO employees vehicles including all shared-ride vans, off- Airport parking shuttles, hotel courtesy shuttles, and taxis
Use of BART to travel to and from the Airport reduces air emissions from vehicle travel and improves overall air quality in the airport vicinity.
25 4 Natural Resource Conservation
SFO announced in 2014 the latest enhancement to variance. Incompatible land uses include residences, its Clean Vehicle infrastructure, outlining plans to schools, hospitals, convalescent homes, and places install four high-speed electric vehicle (EV) chargers of worship, which could be adversely affected at the Airport’s Cell Phone Lot. The installation of the by excessive noise, as defined in Title 21 of the 480-volt “fast-chargers,” which can fully charge most California Code of Regulations. EVs in about 30 minutes, was made possible by a grant from the California Energy Commission (CEC) In 2011, SFO released a powerful, new user- to the Bay Area Air Quality Management District controlled online flight tracking tool, which provides (BAAQMD), which will supply the units to SFO. the public with live flight information for aircraft flying in the SFO air space. Users can utilize this tool to identify the location, altitude, operator (airline), Noise Abatement Program flight number, and departing/arriving airport (SFO, Through its noise insulation program, SFO became San Jose, or Oakland). Please visit http://www. the first major airport in California to eliminate all flyquietsfo.com/ for further information. One incompatible land uses within the State’s Commu- benefit of this system is to enable concerned nity Noise Equivalent Level (CNEL) 65 decibel (dB) citizens to better understand the specific source of noise contour line and to operate without a aircraft noise impacts.
SFO’s online flight tracking tool allows interested parties to identify and follow aircraft within the Airport’s airspace. Offered as a tool to help residents and businesses in the neighboring communities to identify sources of excessive noise, the numerous features of the 3D tool can also be enjoyed by the public at large.
26 Water Use at SFO
The Airport’s use of potable water has steadily declined since 2007. In FY 2013, water use per passenger reached a new low of 9.2 gallons per passenger, down from 14.7 gallons per passenger in 2006.
Water Conservation
SFO’s rigorous water conservation program has at SFO, when expressed on a per passenger basis, resulted in a reduction in total Airport water use by reached a new low of 9.2 gallons per passenger, 16 percent since FY 2006. In FY 2013, total water use down from 14.7 gallons per passenger in FY 2006. This steady decline in overall water use could be A water filling station attributed to a number of implemented water for street sweeping conservation measures, such as: vehicles at SFO’s • High-tech and low-flow sensor-operated fixtures wastewater treatment in SFO’s restrooms, which significantly lower plant. In 2014, SFO water use in all bathroom fixtures launched an innovative program to use recycled • Use of native plants and drought-tolerant water from its Mel landscaping, also known as xeriscaping, to keep Leong Wastewater irrigation demands to a minimum Treatment Plant for • The Airport’s Mel Leong Treatment Plant (MLTP) street sweeping and provides recycled water for irrigation and dust control operations. industrial use at the plant. In 2014, SFO launched a new initiative to also use MLTP recycled water for street sweeping and dust control
• Reduction in airport vehicle washing
• Replacing aging and leaking water pipes
27 4 Natural Resource Conservation
Over the past 10 years, SFO has planted over 2,000 trees of more than 15 species around the Airport, resulting in annual sequestration of approximately 120 metric tons of carbon dioxide.
Wetlands and Habitat Conservation
SFO has implemented a habitat improvement throughout the Bay Area, committing more than program on 150 acres of SFO property for garter $20 million to this effort. Over the past ten years, snakes and red-legged frogs, two federally-listed SFO has also developed approximately 50 acres of endangered and threatened species (respectively), landscaping around the Airport. In total, the Airport under the supervision of the California Fish and has planted 2,020 trees of more than 15 different Wildlife Department. As mitigation for the Airport’s species, which sequester an estimated 120 metric Master Plan construction projects, SFO has tons of carbon dioxide per year. improved 558 acres of wetlands and tidal marshes (including the creation of 84 acres of new wetland)
28 Historical Recycling Rate
SFO increased the solid waste recycling from 51% in 2002 to nearly 80% in 2014, ahead of its 2015 target date for achieving that rate.
Solid Waste Recycling
In addition to reducing the tonnage of waste sent performance in recycling and waste minimization. to landfills, recycling of solid waste provides finan- Notably, the Airport has increased the solid waste cial benefits to SFO by eliminating the disposal fees recycling rate from 51% in 2002 to an impressive of about $140 per ton and generating revenues, 80% by mid-2014, well ahead of a 2015 target date. depending on the type of recycled materials. Recy- SFO’s recycling operations include composting cling also reduces the demand for virgin materials, about 35% of Airport waste. SFO continues to thereby reducing global greenhouse gas emissions. recycle almost all of the construction and demoli- In 2013 SFO generated about 10,586 tons of solid tion waste generated at the Airport, with a consis- waste. SFO carries out one of the largest recycling tent recycling rate of over 90%. In FY 2013 solid and composting programs in San Mateo County waste recycling contributed to greenhouse gas and continues to demonstrate exemplary emission reduction at SFO of 3,060 metric tons.
South San Francisco Scavenger Company hauls and processes SFO’s source separated and compostable materials and carries out additional sorting and recycling at their local facility.
29 SFO has dedicated two yoga rooms in Terminals 2 and 3. Both yoga rooms are available 24 hours per day for use by the traveling public and Airport employees. SFO was the first airport in the world to provide public space for practicing yoga, an indication of SFO’s commitment to human well-being. 5. Social Responsibility
Social responsibility is one of the core values of SFO and is integral to meeting SFO’s mission to “provide an exceptional airport in service to our communities.” The Commission recognizes that SFO is obligated to meet the social needs of Airport employees, the traveling public, and residents of neighboring communities. As a Department of the City and County of San Francisco, SFO abides by all City Ordinances as well as state and federal laws and regulations relating to non-discrimination and equal opportunity in employment and contracting and all other regulated social aspects. However, SFO endeavors to go beyond regulatory requirements in fulfilling its social responsibilities. This section describes the scope of these efforts.
“Our employees make SFO a great place to work – everyone’s creativity, dedication, and commitment to quality work and teamwork exemplifies our core values. Each employee is a valued contributor and we strive to create and support programs that drive inclusiveness and wellbeing.” - Julian Potter, Chief Administration and Policy Officer
31 5 Social Responsibility
Commission Employee Diversity
SFO is committed to diversity in the workforce, as reflected by the ethnic profile of Commission employees.
Employees
Workforce Profile SFO encourages Airport employees to commute on The San Francisco Airport Commission workforce is BART by making it a more cost effective transporta- comprised of 1,571 employees, of which 64% are tion option. Starting in July 2013, the BART Airport male and 36% are female. Over 75% of employees Surcharge of $4.05 each way was eliminated for all reside locally in San Francisco and San Mateo coun- Airport and tenant employees. Also, starting in ties. SFO is committed to diversity in the workforce, November 2014, all Airport employees who commit and views diversity as an integral part of its success. to using public transit to commute to work and forgo the use of Airport parking facilities will receive Employee Benefit a pretax transit subsidy of up to $130 per month, SFO views employees as its greatest asset and depending on the employee’s commuting provides a comprehensive compensation package expenses. Each qualified employee would also be to all permanent, full-time employees including: entitled to free parking at the Airport for up to four days per month. • Health Benefits
• Retirement Benefits Fair Employment One hundred percent of SFO’s workforce is • Leaves (Vacation, Legal Holidays, Sick Pay, and represented by local labor unions under collective Family Leave) bargaining agreements. All City and County of • Commuter Benefits Programs San Francisco employees are compensated according to the Civil Service Classification System. • Tuition Reimbursement/ Employee These programs ensure fair employment policies. Development Fund
• Free Commission Employee Parking
• Other benefits (Credit Unions, vendor discounts)
32 Progressive Employee Disciplinary Action Non-Discrimination Policy It is SFO’s policy to develop and foster effective The Airport ensures non-discrimination on the communication between supervisors and their basis of race, color, national origin, or gender in employees regarding employee performance and conduct. In the event that employee disciplinary the award and administration of non-federal and action is necessary, the manager or supervisor uses federal contracts and concession leases. SFO is a progressive approach by notifying the employee compliant with all local ordinances and federal of the problem and working with him/her to estab- lish a problem resolution plan. Managers and super- non-discrimination regulations, and ensures the visors are required to review the facts, documenta- participation of small disadvantaged businesses tion, and proposed disciplinary action with the in SFO contracts. SFO also actively collaborates Human Resources Director before implementation with local community and business groups on of any such action. Airport development programs impacting the Equal Employment Opportunity community. SFO is committed to equal employment opportunity. It is the policy of SFO to ensure:
SFO encourages Airport employees to commute on • Equal opportunity to all employees and Training BART by making it a more cost effective transporta- applicants Ongoing learning and professional development tion option. Starting in July 2013, the BART Airport are critical to enhancing the excellence of SFO staff Surcharge of $4.05 each way was eliminated for all • Selection and promotion of employees on the in supporting the mission of the Airport. Every Airport and tenant employees. Also, starting in basis of merit and without discrimination quarter, SFO publishes a training catalog with
November 2014, all Airport employees who commit • Providing reasonable accommodations for various offerings including computer training, career to using public transit to commute to work and qualified employees and applicants that require management and leadership, new employee orien- forgo the use of Airport parking facilities will receive such accommodations tation, safety, health, and wellness training and a pretax transit subsidy of up to $130 per month, depending on the employee’s commuting expenses. Each qualified employee would also be SFO encourages the entitled to free parking at the Airport for up to four use of public transit by days per month. subsidizing BART fare for Airport and Fair Employment tenant employees. One hundred percent of SFO’s workforce is represented by local labor unions under collective bargaining agreements. All City and County of San Francisco employees are compensated according to the Civil Service Classification System. These programs ensure fair employment policies.
33 5 Social Responsibility
SFO operates two workplace skills. Most recently, SFO piloted a bilin- exposures to hazards and conditions that could lead separate yoga rooms, gual language training program to help employees to injury, illness or accidents. SFO has developed open 24 hours per communicate more effectively in a job-relevant Injury and Illness Prevention Programs (IIPPs) to help day, for travelers and second language. Employees are strongly encour- maintain safe and healthful workplaces, and to fully employees to use (left). aged to explore these opportunities and discuss comply with federal and state laws and regulations. SFO’s Flycycle bicycle them with their supervisors. In addition, SFO has Safety training is provided to employees on an share program provides established a SFO Learning Center - a learning ongoing basis. Examples of safety topics that are bicycles for short trips management system (LMS) to track employee covered include Ergonomics, Workers Compensa- around the Airport learning, view the SFO Training Catalog, and access tion, Occupational Health, Driving Safety, Safety and (right). online training options. Hazardous Materials. Employees are also provided with fitted personal protective equipment (PPEs), Safety safety shoes, and glasses. SFO also has a dedicated The safety and well-being of SFO’s employees is Safety and Health Department. very important to the Airport, and to guard it, SFO endeavors to identify and eliminate employee Health and Wellness SFO is committed to creating a healthy environ- ment for its employees. A Wellness Advisory Council was formed to expand innovative wellness programs and to increase participation levels among employees. Many employees take advan- tage of SFO’s wellness program because services are conveniently offered. The wellness program focuses on improving the physical, spiritual, emotional, and financial health of all employees.
34 SFO organizes a variety of employee fitness programs.
Physical Fitness Shape Up San Francisco Challenge. In 2013, SFO Flycycle. SFO launched a new bicycle share 805 employees, friends, and family members program; employees can ride bikes to meetings or formed teams to walk a collective distance of 1,016 for running work related errands in designated miles over the 10-week challenge period – a areas of the Airport. distance equivalent to the length of the California Weight Watchers SFO launched a pilot program Coast. Over 80% of all participants reached their that provides a 100% subsidy for participation in this personal goal in the Shape Up San Francisco program. Thirty participants lost a combined total of Challenge. 178 lbs. in five weeks. Stair Challenge. SFO organizes an annual “Stair Flu Shots Each year, the Airport provides Challenge” for employees to run up and down employees with free flu shots. parking garage staircases as a fun fitness challenge. Spiritual and Emotional Support Program Zumba Classes. Zumba classes are offered during Yoga Classes. Yoga classes are taught by employee lunch hour and after work twice a week. volunteers during the lunch hour five days a week. Lose Your Excess Baggage Challenge. In 2010, SFO launched its First Fitness challenge, where employees participated in short circuit training including sit ups, Zumba, wall pushups, planks, squats, and hula hoop.
35 5 Social Responsibility
Workshops and Events. SFO sponsors various compliance with the Airport’s Vision, Mission, and workshops and events such as “Balancing Work and Core Values. Family Workshop,” “Ten Signs of Alzheimer’s,” “Maintain, Don’t Gain,” “Maintain weight during The survey includes the Airport Commission senior holidays” and quarterly blood drives. and management staff who are asked for their opin- ions about their activities in the areas of pay and Annual Health and Wellness Fair. SFO hosts an benefits, communication with their staff, work envi- Annual Health and Wellness Fair to provide ronment, and social and philanthropic activities. All information to employees on many health and employees are asked to complete a paper or elec- wellbeing topics and programs. tronic survey consisting of questions related to: Financial Planning Work Environment, Compensation and Benefits, Lunch and Learn Promotion, Recognition, and Communication Partnering with vendors, SFO provides employees within the work sections. with Lunch and Learn seminars on various topics ranging from Financial Planning to Retirement. The results of the survey are tabulated and analyzed to assess points of strength and weakness in the Employee Assistance Program overall management of Airport employees. The Airport provides an Employee Assistance Corrective measures are also devised and imple- Program (EAP), which is a voluntary, confidential, no mented to address any observed employee cost counseling and information program for management deficiencies. Commission employees, their family members, and their significant others. Employee Participation in SFO Strategic Planning Process Employee Appreciation SFO values the contribution of its employees in The Airport hosts two employee appreciation developing better solutions to work tasks and devel- events, the Appreciation Lunch and Holiday Break- opment projects, enhancing services to passengers fast, throughout the year to recognize employees and the community, and making SFO the best place for their hard work and dedication to the Airport. to work. In 2011, the very first Reaching for Number 1 The events take place in the evening for night-shift Committees got together to develop a 5-year stra- employees and at the lunch hour for day-time tegic plan for SFO and to literally change the culture employees to ensure that everyone gets a chance of the workplace – to make it more inclusive, more to participate. open to change, more ready for the future, and to empower workers and reach down into different Annual Work Climate Survey levels of the organization for great ideas and great On a bi-annual basis, the Airport Commission initiatives among employees. conducts a work climate survey. All Airport employees, regardless of classification, are invited to That successful framework was used to establish a complete this work climate survey. The survey committee structure that has been in place since assesses employee work areas related to leadership, 2011. Currently, SFO has 14 committees and work environment, employee relations, compensa- 10 subcommittees focusing on key objectives in tion and benefits, and training and promotion. The the development and implementation of the objective of administrating this survey is to ensure 5-year strategic plan.
36 SFO Strategic Planning Committees committee includes six subcommittees addressing Airport Business Continuity. The goal of this the following specific issues: concessions, guest committee is to develop a comprehensive Business services, parking facilities, passenger security Continuity Plan to deal with any type of disruption screening, rental car center, terminal design & in Airport operations. The plan will focus on construction. restoring safe operations and recovering essential Customs & Border Protection Processing. functions, processes, and resources after any This committee is tasked to focus on a superior hypothetical disruption. customer experience by reviewing conditions and Airport of the Future. This committee will conduct recommending actions/solutions that would create research and coordinate efforts with Airport an industry-leading, customer-friendly experience in stakeholders and use other relevant resources to the Federal Inspection Services, balancing identify new and innovative ideas for enhancing convenience with safety and security. guest experience, employing advanced technology Great Place to Work. The purpose of this and design concepts, and promoting productive committee is to assess and recommended ideas revenue generating ideas. The committee will also and concepts that would help make SFO one of the establish an interactive and continuously updated best places to work in the Bay Area. The career platform to inform all departments of the new ideas development subcommittee under this committee and initiatives developed by the committee. This will ensure the tools are available for employees to
SFO Strategic Planning Committees
SFO has formed 14 committees focusing Guest Technology Experience on implementation of key Motivation Volunteer objectives of the 5 year Strategic Plan (2011-2016). Participation MVP Performance Management REACH
Safety & Security Wellness “Best Practices” Airport Business Continuity Super Bowl 2016 Airport for the Future Sustainability Customs & Border Protection Team SFO Great Place To Work Water Conservation
37 5 Social Responsibility
SFO’s very own Toastmasters Club “Plane Talk” supports public speaking and leadership skills through regular practice and feedback.
succeed and create opportunities for themselves to • Performance Management. This committee is advance at SFO. tasked with defining Key Performance Indicators (KPIs) for gauging progress in the achievement • Guest Technology Experience - Emerging of Airport’s eight Strategic Goals and creating a Passenger Technology. The Guest Technology scorecard for measuring progress in achieving Committee will scan the horizon, looking for these goals. new technologies from outside the airport industry for ideas that could impact SFO and our • REACH. This committee will ensure the guests’ experience. Scanning the horizon will consistent implementation of the principles of include both primary research (talking directly REACH (Revenue Enhancement and Customer with outside tech companies and experts) and Hospitality) for all capital projects. This secondary research (reading and reporting on committee will review projects in design and articles and news broadcasts). throughout construction to ensure an exceptional passenger experience during all • Motivating Volunteer Participation (MVP). project phases. Oversight shall include review of The objective of this committee is to establish an project adjacencies for a seamless experience. effective Community Involvement Program for Airport employees that would provide • Safety & Security “Best Practices.” This opportunities for them to identify and meet committee will canvass and prioritize industry specific needs of local communities. “best practices” for Safety and Security that will advance the Airport’s Core Value – Safety and Security is Our First Priority.
38 • Super Bowl 2016. This committee will prepare SFO for Super Bowl 50, collaborating with the San Francisco Bay Area Super Bowl Host Committee and our regional partners to meet our shared goal of a safe and successful event.
• Sustainability. The committee will develop policies and programs to ensure that SFO is the most sustainable Airport in the country. Three subcommittees will deal with achieving the goals of: zero waste, energy efficiency, and social responsibility in the overall Airport operations.
• Team SFO. This committee will plan and conduct two festive events to promote employee interaction, pride, teamwork, and recognition for a job well done.
• Water Conservation. This committee will respond to Governor Brown’s Drought District 4 of the International Toastmasters Club, Declaration and Mayor Lee’s Executive Order a non-profit organization that helps its members 14-01 by developing measures to reduce water develop public speaking and leadership skills consumption at the Airport. through regular practice and feedback.
• Wellness. The Airport Commission promotes an • SFO’s Badminton Club. A group of colleagues environment that supports a total wellness meeting twice a week to play badminton. opportunity consisting of four primary • SFO Shutterbugs, SFO’s Photography Club. components; physical, emotional, spiritual, and A group of photography enthusiasts who meet financial. The Wellness Committee is committed monthly to explore the Airport through the to educating and encouraging employees to camera’s lens. take charge of their daily lives and to set healthy lifestyle goals. The Airport seeks to assist • SFO Salad Club. A group of colleagues who employees on their journey to wellness by participate in growing organic fruits and program choices and experiences that will result vegetables in a garden outside the Architecture in improved health and well-being. and Engineering Building. Harvested food items are used as ingredients in the club’s salads.
Other Employee Activities Employees at SFO have come together to form various clubs, making SFO a fun, social environment.
• Plane Talk, SFO’s Toastmasters Club. An employee self-training program sponsored by the Airport Commission. Plane Talk is part of
39 5 Social Responsibility
SFO recently launched provides easy access to the most frequently-accessed the first dedicated information and real-time flight tracking. Chinesse language airport website, SFO uses various forms of social media- such as Face- also accessible from book, Twitter, YouTube, and Pinterest to communi- mobile devices. cate with its passengers. SFO also engages its passen- gers by offering contests and sweepstakes on social media platforms.
In 2014, SFO developed a prototype version of a smartphone application to help visually-impaired passengers to navigate through an airport terminal. The app works in conjunction with approxi- mately 500 beacons located throughout the terminal to audibly call out various points of interest, including gate boarding areas, restaurants, and even power outlets. The prototype version will undergo additional testing and refinement before being released for general use. SFO’s Passenger Services Customer Service Training SFO facilitates focused, motivational service training SFO is committed to becoming the top airport in targeting all Airport service employees, in addition to customer satisfaction and in providing passengers Airport Commission staff. Introductory and advanced with a better quality of time spent at the airport. classes are offered and include participants from all work groups at the Airport. Specialized courses, for Exceptional Customer Service large, single tenant groups offer specific guidance Customer Service and Satisfaction Surveys and instruction for unique work environments. SFO conducts surveys on an ongoing basis to measure and benchmark customer satisfaction. Tenant Recognition Program Using two separate methodologies, a total of approx- SFO was the first airport in the nation to create a imately 9,000 guests are interviewed each year. SFO tenant recognition program. The program is participates in the industry standard Airport Service designed to monitor and improve customer service Quality (ASQ) survey program, administered by by recognizing employees that go out of their way Airports Council International using a standard global to help travelers and stores that consistently provide methodology. Since 2012, SFO has performed well great customer service. Evaluators, acting as against airports with similar operating and demo- “mystery shoppers,” periodically visit SFO establish- graphic characteristics and has achieved measurable ments and pose a variety of requests and questions performance improvements in key performance to employees to analyze their job-related perfor- areas during this period. Similarly, SFO’s in-house mance, as well as their knowledge about the Airport survey project reflects strong customer satisfaction and its services. The selected winners received a and provides SFO with detailed demographic infor- cash award and a recognition certificate at a public mation about customer travel preferences. awards ceremony.
40 Communication provides easy access to the most frequently-accessed SFO recognizes that web-based communication with information and real-time flight tracking. passengers is very important and the platforms that passengers use to go online have changed signifi- SFO uses various forms of social media- such as Face- cantly. Currently, mobile users account for about 44% book, Twitter, YouTube, and Pinterest to communi- of all visits to flysfo.com. In 2013, SFO redesigned the cate with its passengers. SFO also engages its passen- flysfo.com web site and incorporated a technology gers by offering contests and sweepstakes on social called “responsive design” that allows content and media platforms. images to scale automatically to best suit the size and shape of the screen on which it is being viewed, In 2014, SFO developed a prototype version of a whether a desktop, laptop, tablet, or phone. Passen- smartphone application to help visually-impaired gers can easily access information relevant to their passengers to navigate through an airport travels, such as flight status, parking options, dining, terminal. The app works in conjunction with approxi- amenities, and ground transportation. Selected mately 500 beacons located throughout the terminal website content is also available in eight different to audibly call out various points of interest, including languages to better serve foreign passengers. gate boarding areas, restaurants, and even power Recently, SFO launched www.flySFO.cn, the first dedi- outlets. The prototype version will undergo additional cated Chinese-language airport website in the U.S. testing and refinement before being released for featuring content in simplified Chinese. The site general use.
“Social media provides an important way for customers to share their travel experiences,” Airport Director John L. Martin.
The San Francisco International Airport was Travelers Information Volunteers honored for “Best Single Social Media Promotion by SFO’s vibrant volunteer program has been offering a U.S. Airport” by Travel + Leisure Magazine in their customers personal, friendly assistance in the Airport annual Social Media in Travel + Tourism (SMITTY) terminals since 1955. More than 220 volunteers staff awards program. seven desks throughout the terminal complex and
Passenger Experience Customs facility every day. Volunteers, trained as SFO provides a number of services and amenities to Airport and local experts, answer a wide variety of the passengers to help make their experience at the questions and offer suggestions about transit and Airport pleasant and memorable as described below: sightseeing and welcome visitors to the City.
SFO has organized a variety of award-winning social media campaigns, including #SFOHalloween, which invited participants to share images of Halloween costumes on Twitter and Pinterest.
41 5 Social Responsibility
Local blues musicians perform for passengers at SFO. “You are Hear” is one of SFO’s many special events to make the Airport a more comfortable, relaxing, and enjoyable environment.
Free Wi-Fi You Are Hear SFO has offered free Wi-Fi to the public since 2010. SFO also enhances the passenger experience by In 2013, SFO completed a comprehensive upgrade hosting special events like the summer and winter to its free Wi-Fi network to provide additional concert series, during which local musicians are network capacity and to add more wireless access invited to perform at the Airport. Music provides a points. SFO’s free Wi-Fi service currently features: diversion from SFO’s passengers’ regular travel routines, offering them an opportunity to slow down, • Ad-free connectivity relax, and enjoy their SFO experience. The program • Faster speeds compared to the previous also helps SFO share a bit more of the wonderful Bay network system Area culture and talents with its customers.
• Longer connect sessions compared to the REACH Program previous network system; up to two (2) hours Following the success of recent airport projects • Seamless movement between terminals with such as the Terminal 2 renovation in 2011, SFO improved coverage and no requirement to wanted to document design qualities which have reconnect enhanced the passenger experience. This has devel- oped into a program called R.E.A.C.H., which stands • Improved support with in-house system for Revenue Enhancement and Customer Hospi- administration and support number on the tality. The Principles of R.E.A.C.H. 2013 is designed to splash page serve as an aspirational guide for SFO’s long-term passenger experience levels facilitating growth, improvement strategies, operational innovations,
42 and efficiency. It is a document that has been Organic and Locally Grown Foods created in an effort to enhance the customer Food vendors at SFO terminals provide a variety of experience, drive revenue generation, and bring a healthy foods including organic and locally grown cohesive character to the entire airport campus. foods to suit every palate. The document serves as a roadmap for architects, designers, tenants, and SFO employees who work in Reflection Room and with the Airport. A quiet reflection room is provided in the Interna- tional Terminal allowing for restful contemplation Green Concessions away from the hustle and bustle of terminal activities. SFO has implemented Sustainable Food Guidelines for its vendors, which call for a 16-point policy that Shower Facilities requires vendors to follow guidelines on such SFO concessionaires provide shower and grooming features as food portion sizes, organic ingredients, facilities services for the convenience of SFO local produce sources, and more. The policy was passengers. enacted as part of SFO’s sustainability policy and in response to consumer demand. All concessions at Yoga Rooms Terminal 2 adhere to the Sustainable Food Guide- SFO operates two Yoga Rooms: one in Terminal 2 lines and these concessions earn an average of 25% (the world’s first dedicated Yoga Room at an Airport) more business than those at other terminals. and the other in the newly renovated Boarding Area E of Terminal 3. Children’s Play Facilities SFO provides different entertaining and educational Art Program play facilities across the airport for travelling children. SFO has distinguished itself from other airports by providing a rich and exceptional arts experience. Hydration Stations The SFO Museum is the only accredited museum SFO has installed hydration stations in all terminals housed in an airport in the United States. The to allow passengers to refill their water bottles after museum displays an impressive range of articles at passing through security. the Aviation Library and Museum or in galleries throughout of the terminal. Art is also incorporated throughout SFO, not only in traditional museum Hydration stations exhibits, but in children’s play areas as well. The Kids’ are located across SFO’s Spot in Terminal 3 and both play areas in Terminal 2 terminal complex to were created by local institutions and artists. encourage passengers to reuse their own water On every major construction project, 2% of the bottles. construction budget is dedicated to including works of art in the building.
In 2013 alone, the SFO Museum featured over 45 exhi- bitions within the terminal complex, covering a wide range of topics for all interests (see pages 44-45).
43
Pet Me! 5.SFO Social launched Responsibility a new program, 5 titled “Wag Brigade,” to bring trained dogs to the terminals to make passenger travel more enjoyable. Carefully selected for their temperament and airport suitability, the dogs wear vests that read “Pet Me!” identifying dogs of all sizes and breeds by name.
Wag Brigade Tenant Engagement The new partnership between SFO and the animal Tenant Guidelines advocates at San Francisco Society for the Preven- SFO, along with its partners and tenants, strives to tion of Cruelty to Animals (SPCA) bring specially provide the highest quality passenger experience. trained therapy dogs to the airport for passenger The goal is to recapture the joy of travel by providing stress relief. The dogs, who are led through the opportunities for memorable customer experiences airport by handlers, are easily identifiable thanks to that combine user comfort, art, clear wayfinding, and vests that read “Pet Me!” The dog handlers, who also delight—all with a hospitality-inspired aesthetic and wear identifying vests, are also trained to help visi- attitude. SFO has developed Tenant Design Guide- tors with general inquiries about the airport. lines to ensure the design of concession tenant’s spaces support these goals. Pet Relief Areas SFO provides designated pet relief areas for the Green Business Certification convenience of passengers traveling with pets in SFO encourages tenants to participate in San Mateo three locations outside the terminals on the arrivals/ County’s Green Business Program. To be certified baggage claim level: “green,” businesses must be in compliance with • Terminal 1, Courtyard 1 all state and local regulations and meet program standards for conserving resources, preventing • Terminal 2, Courtyard 3 pollution, and minimizing waste. Businesses that • Terminal 3, Courtyard 4 successfully receive certification from San Mateo County Department of Environmental Health receive a 25% discount for their refuse collection fees from SFO. Since 2007, 20 tenants have partici- pated in the program.
46 The SFO Kids’ Spot is an interactive children’s exploration area in the newly renovated Boarding Area E in Terminal 3, featuring “Spirogyrate” by artist Eric Staller.
Wag Brigade Community Relations including many of the crafts, Engineering, Safety, The new partnership between SFO and the animal Health & Wellness, Airport Museum, and SF SFO works closely with its partners to ensure that advocates at San Francisco Society for the Preven- Police and Fire Departments (Airport Bureaus). the Airport is an economic driver for businesses, a tion of Cruelty to Animals (SPCA) bring specially job generator for residents and a good neighbor in • Garden Project. In 2009, Airport staff turned a trained therapy dogs to the airport for passenger the community. heavily weeded patch of ground into a garden stress relief. The dogs, who are led through the for the students. The area, now known as the airport by handlers, are easily identifiable thanks to Community Noise Roundtable Belle Air Garden, lies on Airport property but is vests that read “Pet Me!” The dog handlers, who also SFO first established the Airport/Community utilized by the school. The Garden consists of wear identifying vests, are also trained to help visi- Roundtable in 1981 as a voluntary committee to eight large planter boxes, a shed stocked with tors with general inquiries about the airport. address community noise impacts from aircraft tools and supplies, and a student seating area. operations at SFO. The Community Roundtable Every month, dedicated SFO volunteers assist Pet Relief Areas currently consists of elected representatives from 23 Belle-Air students carry out pre-planned garden SFO provides designated pet relief areas for the municipalities near SFO and meets bi-monthly to activities designed to support the students’ convenience of passengers traveling with pets in discuss airport noise abatement activities, and is the curriculum. three locations outside the terminals on the arrivals/ motivating force behind multiple programs. All baggage claim level: Heart of the City Charitable Campaign meetings are open to the public and offer an The “Heart of the City” Campaign provides a conve- • Terminal 1, Courtyard 1 opportunity for non-members to participate. nient opportunity for City and County of San Fran- • Terminal 2, Courtyard 3 cisco employees to learn about and support partici- Volunteering pating organizations. In 2013, SFO raised more than • Terminal 3, Courtyard 4 Partnership with Belle Air Elementary School $159,000 in charitable contributions—the second • Career Day. Annually, the Airport hosts Career highest amount among all City of San Francisco Day for 5th and 6th grade students of Belle Air departments, with 66% participation across the Elementary School. The event includes a organization. SFO Employees donated funds to fun-filled day of guided tours and activities approximately 450 different charities. hosted by various Airport work sections
47 5 Social Responsibility
participating in job fairs, conducting hiring fairs, and presenting at educational institutions and community events.
A Strong Local Hiring Requirement SFO has implemented a local hiring requirement, setting a 35% combined goal for San Francisco and San Mateo county residents, to further integrate the Airport with the community.
Internships SFO’s internship programs were formalized in 1997 with the creation of the Office of Employment and Community Partnerships. In 1997 the Airport managed one internship program for high school students and hosted 14 interns during the summer. The next year, in 1998, a second program was added and SFO hosted 17 interns. More than 15 years later, Students at a local Employment and Community Partnerships in Fiscal Year 2013/2014, SFO hosted 120 interns middle school received The Airport established the Office of Employment through 14 unique internship programs that operate a tour of the Aircraft and Community Partnerships (ECP) in 1997 to year-round. Rescue and Fire connect San Francisco residents, and in particular Fighting (ARFF) the welfare-to-work population, with Airport In the past decade the number of interns at SFO has equipment as part of employers. ECP provides workforce development increased overall by 107%, from 58 interns in Fiscal an SFO-sponsored services in a variety of ways, including direct services Year 2004-2005 to 120 during Fiscal Year 2013-2014. Career Day. by ECP staff, intern programs, and work order In the last three years alone the number of interns funding to other City Departments. ECP also works hired at SFO has increased by 28%. with community-based organizations (CBOs), and state and county employment and human services Small Business Outreach Efforts agencies. Additional ECP workforce development SFO established a small business outreach program activities include: in 1982. Since then, the Airport has successfully • Community outreach implemented strategies to remove barriers to small business participation in all contracts. SFO has estab- • Operating the Employment Information Center lished an annual 30% goal for small business partici- (EIC) pation in all phases of contracting and concession • Maintenance of the Airport’s “Jobs” page on leasing. For the past three years, SFO has awarded its web site over 40% of contract dollars to Local Business Enter- prises (LBEs) and Disadvantaged Business Enterprises The Airport works with over 80 community-based (DBEs). LBEs account for over 50% of the concession organizations in varying capacities to connect city leases (such as retail stores, restaurants, and customer residents to Airport jobs. SFO also participates in services) at the Airport, generating over $70 million in community outreach activities by sponsoring and annual gross revenues.
48 participating in job fairs, conducting hiring fairs, and presenting at educational institutions and community events.
A Strong Local Hiring Requirement SFO has implemented a local hiring requirement, setting a 35% combined goal for San Francisco and San Mateo county residents, to further integrate the Airport with the community.
Internships SFO’s internship programs were formalized in 1997 with the creation of the Office of Employment and Community Partnerships. In 1997 the Airport managed one internship program for high school students and hosted 14 interns during the summer. The next year, in 1998, a second program was added and SFO hosted 17 interns. More than 15 years later, in Fiscal Year 2013/2014, SFO hosted 120 interns through 14 unique internship programs that operate year-round.
In the past decade the number of interns at SFO has increased overall by 107%, from 58 interns in Fiscal Year 2004-2005 to 120 during Fiscal Year 2013-2014.
In the last three years alone the number of interns hired at SFO has increased by 28%.
Small Business Outreach Efforts SFO established a small business outreach program in 1982. Since then, the Airport has successfully implemented strategies to remove barriers to small One recent collaboration between SFO and the Belle Air elementary school involved creating a large mural around a school business participation in all contracts. SFO has estab- entryway, which depicts a garden, local animal species, and the school mascot. Completed in late 2014, the project involved SFO lished an annual 30% goal for small business partici- volunteers who worked with teachers, parents, and students to design and paint the mural. The project was finished with each pation in all phases of contracting and concession student adding a handprint. leasing. For the past three years, SFO has awarded over 40% of contract dollars to Local Business Enter- prises (LBEs) and Disadvantaged Business Enterprises (DBEs). LBEs account for over 50% of the concession leases (such as retail stores, restaurants, and customer services) at the Airport, generating over $70 million in annual gross revenues.
49 5 Social Responsibility
SFO has increased local and small business participation at the Airport via pop-up concessions, which also provide travelers and employees with additional food options.
In 2013, SFO was recognized by the Federal Aviation • Airport pop-up concessions designed to attract Administration (FAA) as the winner of the 2013 local businesses for shorter lease terms as Disadvantaged Business Enterprise (DBE) Advocate “turnkey” spaces and Partner Award. The award, issued by the Office Collaboration with Local, State, and Federal of Civil Rights, recognizes SFO for its innovative Agencies and Local Business Groups strategies to promote and increase small disadvan- SFO continually collaborates with several local taged business participation in construction, profes- business groups, state and federal governmental sional services, and concession leases. agencies, and policy guidance organizations shown below: SFO has implemented various outreach strategies to increase local and small business participation in Policy Guidance Organizations Airport contracting. These strategies include: • Airport Minority Advisory Council (AMAC)
• Public informational outreach meetings discussing • Airport Council International (ACI)
topics such as, “How to Do Business with SFO” and • California Unified Certification Program (CUCP) “Future Contracting Opportunities at SFO” • Compliance Agencies and Airports (Caltrans,
• Network sessions for small businesses to meet MTA, LAX, OAK, Fresno, SJC, SAN, etc.) potential prime bidders/proposers to enhance San Francisco (S.F.) & San Mateo Business Groups their opportunities for inclusion in bids/proposals • Ethnic Chambers of Commerce
• Business Assistance Centers • Inclusion of a “small business element” in federally funded contracts by setting small • S.F. Contract Monitoring Division (CMD) business participation goals on large contracts • S.F. Surety Bond & Financing Assistance Program
• A small business set-aside program for Federal and State Governmental Agencies • Federal Aviation Administration (FAA) concession leases designated for small and local, disadvantaged businesses • U.S. Small Business Administration (SBA) • Federal Highway Administration (FHWA)
• Transportation Security Administration (TSA)
50 Today, 19 DBEs, such as Marina’s Café, are successfully operating concessions at SFO.
• Airport pop-up concessions designed to attract local businesses for shorter lease terms as “turnkey” spaces
Collaboration with Local, State, and Federal Agencies and Local Business Groups SFO continually collaborates with several local business groups, state and federal governmental agencies, and policy guidance organizations shown below:
Policy Guidance Organizations • Airport Minority Advisory Council (AMAC)
• Airport Council International (ACI)
• California Unified Certification Program (CUCP)
• Compliance Agencies and Airports (Caltrans, MTA, LAX, OAK, Fresno, SJC, SAN, etc.)
San Francisco (S.F.) & San Mateo Business Groups • Ethnic Chambers of Commerce
• Business Assistance Centers
• S.F. Contract Monitoring Division (CMD)
• S.F. Surety Bond & Financing Assistance Program
Federal and State Governmental Agencies • Federal Aviation Administration (FAA)
• U.S. Small Business Administration (SBA)
• Federal Highway Administration (FHWA)
• Transportation Security Administration (TSA)
51 Awards
Over the years SFO has received a number of • Recognized for Sustainable Planning, Design and awards reflecting excellence in service, superior Construction Guidelines — Chicago Department facilities, and diligence in environmental achieve- of Aviation ments. A sampling of these awards from the past • Best Airports for Health & Wellness — FlipKey few years is shown below. • Excellence in Business for Economic 2014 Development — San Francisco Chamber of • First Place - Creative Innovations – Technology Commerce for “The SFO Flight Deck” in T3, Boarding Area E • Disadvantaged Business Enterprise (DBE) — Airports Council International–North America Advocate and Partner — Federal Aviation (ACI-NA) Administration (FAA) • First Place - Websites (Traditional) for the • Airport With the Most Unique Services, Single re-launched flysfo.com — Airports Council Terminal Division — Airport Revenue News International–North America (ACI-NA) (ARN) • Peggy G. Hereford Award of Excellence in • Airport With the Best Overall Concession Marketing and Communications — Airports Program, Single Terminal Division — Airport Council International–North America (ACI-NA) Revenue News (ARN) • Best in Class, flysfo Website — Interactive Media • Airport With the Best Concessions Management AwardsTM Team — Airport Revenue News (ARN) • 3rd Place - Best Airport Worldwide (40 million to • Environmental Achievement Award — Airports 50 million passengers) — SkyTrax Council International-North America (ACI-NA) • Best Airport — Outside Magazine • Best Single Social Media Promotion by a U.S. • Gold Winner of 2014 Travel Weekly Magellan Airport — Travel + Leisure Social Media in Travel Awards for flysfo.com + Tourism (SMITTY)
• W3 Gold Winner from the Academy of • Airport With the Best Overall Concession Interactive and Visual Arts for flysfo.com Program — Airport Revenue News
• Environmental Achievement Award for West of 2012 Bayshore Garter Snake Recovery Plan – Airports • Terminal with the Best Concession Management Council International–North America (ACI-NA) Team (Terminal 2), Single Terminal Division — Airport Revenue News 2013 • Best in Class, Museum Website — Interactive • Terminal with the Best Customer Service Media Awards (Terminal 2), Single Terminal Division — Airport Revenue News • Richard A. Griesbach Award of Excellence for Overall Concession Program — Airports Council International–North America (ACI-NA)
52 Awards
Over the years SFO has received a number of • Terminal with the Best Program Design (Terminal 2011 awards reflecting excellence in service, superior 2), Single Terminal Division — Airport Revenue • Leading Edge Editors’ Picks for Terminal 2 — facilities, and diligence in environmental achieve- News Executive Travel Magazine ments. A sampling of these awards from the past • Airport with Best Overall Concessions Program, • Healthiest Place to Work for large companies few years is shown below. Large Airports — Airport Revenue News (500-1,999 employees) in the greater Bay Area — San Francisco & Silicon Valley/San Jose 2014 • Airport with Most Unique Services, Large Business Times • First Place - Creative Innovations – Technology Airports — Airport Revenue News for “The SFO Flight Deck” in T3, Boarding Area E • Airports Council International North America • Airport with Best Concession Program Design, — Airports Council International–North America Excellence in Airport Marketing & Large Airports — Airport Revenue News (ACI-NA) Communications Contest, 3rd Place, Social • SFO’s Terminal 2 Named “Best Infrastructure” Media Campaigns • First Place - Websites (Traditional) for the — San Francisco Business Times re-launched flysfo.com — Airports Council • Public Managerial Excellence Award to Cheryl International–North America (ACI-NA) • 4th Place - Best Terminal in the World Nashir, SFO Associate Deputy Airport Director for (Terminal 2) — Skytrax Revenue Development and Management • Peggy G. Hereford Award of Excellence in — Municipal Fiscal Advisory Council Marketing and Communications — Airports • 3rd Place - Best Airport in North America — Council International–North America (ACI-NA) Skytrax • Best Overall Concession Program, Large Airport (three-way tie) — Airport Revenue News • Best in Class, flysfo Website — Interactive Media • 2nd Place - Best Regional (U.S.) Airport — Skytrax AwardsTM • Best Concessions Design, Large Airport (tie) • Best Airport Staff in North America — Skytrax — Airport Revenue News • 3rd Place - Best Airport Worldwide (40 million to • Best Single Social Media Promo — 50 million passengers) — SkyTrax • Best Airport in North America — Travel + Leisure Social Media in Travel + Tourism Business Traveller Germany • Best Airport — Outside Magazine Awards (SMITTYs) 2010 • Gold Winner of 2014 Travel Weekly Magellan • Silver Award: Airport - Overall - Social Media — • Airport Safety Award — Federal Aviation Awards for flysfo.com Travel Weekly 2012 Magellan Awards Administration • W3 Gold Winner from the Academy of • Best Airport in the Americas — Frequent • Best Overall Concessions Program, Large Airport Interactive and Visual Arts for flysfo.com Business Traveler Globe Runner Awards — Airport Revenue News • Environmental Achievement Award for West of • Gold Award: Airport - Overall - • Second, Best Airports 2010 — eDreams Bayshore Garter Snake Recovery Plan – Airports Eco-Friendly “Green” Airport — Travel Weekly Council International–North America (ACI-NA) 2012 Magellan Awards • Fit Business Award (bronze) — California Task Force on Youth and Workplace Wellness 2013 • Recognized for Employee Wellness Program — • Best in Class, Museum Website — Interactive 2012 Airports Going Green Award Media Awards
• Richard A. Griesbach Award of Excellence for Overall Concession Program — Airports Council International–North America (ACI-NA)
53
Appendix: SFO by the Numbers
Chapter 1: SFO Profile
Passenger Activity 2014 US Airports Ranking by Operations
Fiscal Year Pax Total Rank Airport FY2014 Operations 2000 41,041,012 1 ORD Chicago, IL (ORD) 879,142 2001 34,632,512 2 ATL Atlanta, GA (ATL) 876,268 2002 31,456,306 3 DFW Dallas, TX (DFW) 673,830 2003 29,313,360 4 LAX Los Angeles, CA (LAX) 633,367 2004 32,744,206 5 DEN Denver, CO (DEN) 578,950 2005 33,394,206 6 CLT Charlotte, NC (CLT) 546,874 2006 33,574,812 7 LAS Las Vegas, NV (LAS) 522,714 2007 35,790,712 8 IAH Houston, TX (IAH) 503,902 2008 37,402,412 9 SFO San Francisco, CA (SFO) 431,870 2009 37,453,612 10 PHX Phoenix, AZ (PHX) 430,471 2010 39,391,212 11 JFK New York, NY (JFK) 425,620 2011 39,853,312 12 PHL Philadelphia, PA (PHL) 420,217 2012 42,962,412 13 MSP Minneapolis, MN (MSP) 417,892 2013 44,675,312 14 EWR Newark, NJ (EWR) 403,712 2014 46,124,721 15 MIA Miami, FL (MIA) 400,822 16 DTW Detroit, MI (DTW) 399,896 17 LGA New York, NY (LGA) 370,375 18 BOS Boston, MA (BOS) 368,526 19 SEA Seattle/Tacoma, WA (SEA) 332,463 20 SLC Salt Lake City, UT (SLC) 325,115
55 A Appendix: SFO by the Numbers
Chapter 2: Economic Viability
FY 2014 Operating Revenue by Type FY 2014 Operating Expenses
Type Revenue Type Expense Aviation $445,100,000 Debt Service $359,780,000 Non-Airline $350,000,000 Personnel $188,930,000 Non-Operational $42,400,000 Non-Personnel Services $91,790,000 Total $837,500,000 Public Safety $65,620,000 Light, Heat & Power $40,860,000 Employment Contribution of SFO to the Bay Area Annual Service Payment $37,990,000 Job Type Employment Payroll Income Business Revenue Services of Other Departments $18,030,000 Direct Jobs 33,581 $2,091,790,000 $5,461,671,000 Materials & Supplies $14,680,000 Indirect Jobs 10,831 $728,109,000 $1,845,354,000 Other Transfers $13,800,000 Induced Jobs 15,586 $1,026,605,000 $2,552,116,000 Overhead $1,760,000 Equipment $1,600,000 Total Job Impact 59,998 $3,846,504,000 $9,859,141,000 Total $834,840,000 Direct Employment, Personal Income, and Business Revenues at SFO
Airport Employment Sector Employment Payroll Income Business Revenue Passenger Airlines 14,520 $983,163,0000 $3,227,422,000 Ground Transportation Services 6,043 $313,904,000 $698,702,000 Airport Retail & Concessions 3,987 $117,785,000 $309,146,000 FBOs & General Aviation & Aviation Services 2,104 $114,387,000 $306,150,000 City of San Francisco Airport Commission 1,528 $116,533,000 $131,040,000 Security Firms 1,362 $64,846,000 $90,261,000 Federal Government 1,191 $146,224,000 $174,095,000 Capital Construction Projects* 949 $70,881,000 $160,596,000 Freight Airlines & Couriers 875 $69,007,000 $222,470,000 State/ Local Government 571 $61,253,000 $68,878,000 Other & Miscellaneous Jobs** 451 $33,806,000 $72,911,000 Total Airport-Based 33,581 $2,091,789,000 $5,461,671,000
* Includes direct construction and engineering, construction management, architectural, and other construction related jobs. ** This includes jobs such as maintenance, managements, and parking personnel. 56 Chapter 4: Natural Resource Conservation
Greenhouse Gas Emission Reduction from 1990 Levels Historical Electricity Consumption and Associated GHG Emissions
Fiscal Year Percent Fiscal Year Electricity Consumption, GHG Emission, 2010 21% MWh metric tons 2011 23% 1990 265,242 8,845 2012 33% 2010 322,927 2,996 2013 32% 2011 326,652 2,448 2012 330,930 0 2013 329,327 0
Historical Natural Gas Consumption and Associated GHG Emissions
Fiscal Year Natural Gas Consumption, GHG Emission, Therms metric tons 1990 2,205,830 11,735 2010 3,330,560 17,719 2011 3,795,870 20,194 Historical Recycling Rate 2012 3,640,410 19,367 Fiscal Year Recycling Rate 2013 3,759,110 20,005 2002 51% 2003 51% Water Use at SFO 2004 51% Fiscal Year Annual Water Use, Water Use per Passenger, 2005 52% millions of gallons gallons/passenger 2006 54% 2006 502.6 14.7 2007 58% 2007 507.4 13.7 2008 62% 2008 475.8 13.0 2009 70% 2009 458.9 12.0 2010 69% 2010 473.0 11.9 2011 75% 2011 448.0 10.4 2012 78% 2012 430.8 9.6 2013 78% 2013 423.1 9.2 2014 80%
57 A Appendix: SFO by the Numbers
Chapter 5: Social Responsibility
Commission Employee Diversity SFO Food/ Beverage & Retail Concession Program Summary of Local and MBE/WBE Concession Operations Employee Ethnicity Percent Summary No. of % of American Indian or Alaskan Native 1% (Including Subconcessionaires) Concessions Total Black 8% All Concessions 77 100% Filipino 14% Local (S.F.) Participants 17 22% Hispanic 14% Total MBE/WBE Participants 30 40% White 29% NOTES: Local Concessionaires - Headquarters located in San Francisco Asian or Pacific Islander 35% MBE - Minority-owned firms WBE - Woman-owned firms
Annual Contract Awards to Local and Small Business Enterprises (L/SBEs) FY 2013 and FY 2014 Total Airport Contracts FY2013 FY2014 Dollar Amounts Awarded to All Primes $84M $164M Dollar Amounts Awarded to Local/Small Primes $18M $18M Dollar Amount to All Subs $21M $74M Dollar Amounts Awarded to Local/Small Subs $8M $12M
Construction Contracts FY2013 FY2014 Contract Dollar Amounts $22M $23M Dollar Amounts Awarded to Local Primes $17M $18M Sub Dollar Amounts $12M $15M Dollar Amounts to Local/Small Subs $5M $8M
Professional Services Contracts FY2013 FY2014 Contract Dollar Amounts $28M $17M Sub Dollar Amounts $8M $4M Dollar Amounts to Local/Small Subs $3M $2.8M
Concession Leases FY2013 FY2014 Total Number of Lease Awards 7 3 Lease Awards to Local/Small Businesses 3 1
58
Contact Information: Houshang Esmaili Environmental Policy Director San Francisco International Airport P.O. Box 8097 San Francisco, CA 94128 650.821.3632 email: [email protected]