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Vehicle Warranty Manual VEHICLE WARRANTY MANUAL Please read completely thoroughly to ensure your safety and proper care of your SCA Performance vehicle. SCA Performance, Inc. 7769 Gadsden Highway Trussville, AL 35173 (205) 655-1063 Fax (205) 655-2689 www.scaperformance.com Important First Step! Please visit www.scaperformance.com/warranty, fill out the warranty registration form, and automatically enroll in the SCA Performance Passion. Driven. Owners’ Club today! Table of Contents Vehicle Operation and Maintenance………………………………………………….3 Custom Component Maintenance Schedule………………………………………4 Original Owner’s Assistance Program…………………………………………………6 Warranty Coverage At-A-Glance………………………………………………………..9 Wheel Warranty………………………………………………………………………………11 Custom Paint/Striping Warranty………………………………………………………11 Electronics/Auxiliary Lighting Warranty……………………………………………11 Engine Upgrades/Tuning Warranty………………………………………………….11 Suspension Warranty……………………………………………………………………….11 What Is Not Covered………………………………………………………………………..12 CUSTOM VEHICLE WARRANTY AN IMPORTANT MESSAGE TO SCA PERFORMANCE CUSTOM VEHICLE OWNERS… COMMITMENT TO YOU At SCA Performance, we are committed to assuring your satisfaction with your new custom vehicle. Your dealer also wants you to be completely satisfied and invites you to return for all your service needs. VEHICLE OPERATION AND CARE Considering the investment you have made in your custom vehicle, we know you will want to operate and maintain it properly. We urge you to follow the FACTORY MAINTENANCE INSTRUCTIONS contained in your original equipment owner’s manual. We also encourage you to follow the Custom Component Maintenance Schedule for SCA Performance installed parts, which can be found on Pages 4-5 of your SCA warranty manual. NOTE: Lack of maintenance, as recommended by the OE/SCA Owner’s Manuals, may result in damage to your custom vehicle. If you have specific questions on how to keep your custom vehicle in good working condition, see your dealer or contact SCA Performance for instruction. You can rely on your dealer to use proper parts and practices. MAINTENANCE AND REPAIR RECORDS We recommend that you retain receipts covering performance of regular vehicle maintenance. Repairs required due to damage resulting from lack of maintenance are not covered under your warranty. Receipts can be very important if a question arises as to whether a malfunction is caused by lack of maintenance or a defect in material or workmanship. We suggest you keep these receipts in the glove box literature packet. Page 3 CUSTOM VEHICLE WARRANTY CUSTOM COMPONENT MAINTENANCE SCHEDULE Date Mileage Service Tech Initials 50 Miles – Re-Torque ALL Lift Nuts, Bolts & Lugs EVERY OIL CHANGE – • Re-Torque ALL Lift Nuts, Bolts & Lugs • Lubricate Ball Joints • Check Ball Joints, Tie Rods, Idler Arm (Replace As Needed) • Rotate/Balance Tires Page 4 CUSTOM VEHICLE WARRANTY CUSTOM COMPONENT MAINTENANCE SCHEDULE Date Mileage Service Tech Initials EVERY 15,000 Miles – Front- End Vehicle Alignment 75,000-100,000 Miles – Change Supercharger Oil (See Whipple maintenance instructions.) CUSTOM WHEEL CARE INSTRUCTIONS When cleaning your custom wheels, use ONLY mild soap and water with a non- abrasive cleaning tool. NOTE: The chemical properties found in many acid based cleaners (degreasers, etc.) can react adversely with the finishes/clear coats on your custom wheels, potentially causing irreversible damage. **Please take careful consideration when choosing the products you clean your custom wheels with. Page 5 CUSTOM VEHICLE WARRANTY ORIGINAL OWNER ASSISTANCE PROGRAM Should you ever encounter a problem during or after the warranty periods that is not resolved, talk to a member of dealer management. If the problem persists, follow the additional procedure outlined in ORIGINAL OWNER’S ASSISTANCE PROGRAM on Pages 6-8 of this booklet. Original Owner’s Assistance Program Information Sheet NAME __________________________________________________ ADDRESS ___________________________________________ CITY / STATE ___________________________________________ VEHICLE IDENTIFICATION NUMBER / / / / / / / / / / / / / / / / / DATE OF PURCHASE MONTH DAY YEAR ODOMETER READING / / / / / /. / AT DELIVERY IF YOU HAVE A CONCERN WITH YOUR VEHICLE’S CONVERSION, PLEASE REFER TO THE SCA PERFORMANCE, ORIGINAL OWNER’S ASSISTANCE PROGRAM GUIDELINES ON PAGE 8. Page 6 CUSTOM VEHICLE WARRANTY IMPORTANT: This booklet contains information about the warranty coverage on your new vehicle conversion. Keep this booklet with your vehicle and make it available to your dealership as warranty is needed. SELLING DEALER IMPRINT TIRE INFORMATION Tires are warranted separately by the tire maker. (See TIRES, Page 9, for additional information.) Page 7 CUSTOM VEHICLE WARRANTY SCA PERFORMANCE ORIGINAL OWNER’S ASSISTANCE PROGRAM GUIDELINES Each original manufacturer has published its own set of Customer Satisfaction Guidelines. These guidelines contain assistance procedures that will usually answer questions or concerns with the sale of your new vehicle. However, SCA PERFORMANCE has the same assistance responsibility as the original manufacturer. We make every effort to build a conversion of the highest quality. If your concerns have not been resolved follow the following steps: No. 1 Explain your concerns to the Service Manager. Normally, it will be resolved at this level of management. However, if you feel more satisfaction is needed, contact the General Manager or Dealer. No. 2 When the dealership management has been contacted and your concern remains, contact SCA PERFORMANCE. Our Customer Service telephone number is 205-655-1063. Please include primary dealership information from Page 7 in your inquiry. NATIONAL HIGHWAY TRAFFIC SAFTEY ADMINISTRATION (NHTSA) BULLETIN NUMBER 575.6(a) If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying your conversion company. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defects exists in a group of vehicles, it may order a recall or remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or this conversion company. To Contact: NHTSA 400 Seventh St. S.W. Washington, D.C. 20590 888-327-4236 www.safecar.gov Page 8 CUSTOM VEHICLE WARRANTY ORIGINAL MANUFACTURER CHASSIS WARRANTY Please remember this Bumper-to-Bumper Warranty covers those approved conversion items the body company has added to the vehicle. Refer to your Vehicle Warranty, provided by the chassis manufacturer, for their full explanation of your vehicle and chassis warranty coverage. WARRANTY COVERAGE AT A GLANCE 3 YEAR / 36,000 MILE BUMPER-TO-BUMPER WARRANTY 3 yr. / 36,000 mi., whichever comes first. Your complete CONVERSION is covered by the 3/36 bumper-to-bumper warranty. The warranty coverage’s are summarized below. Please read Page 6 through 9 for complete details. Custom Feature Warranty Period CONSTRUCTION AND 3 yr. \ 36,000 mi. WORKMANSHIP ELECTRONICS/ LIGHTING 3 yr. \ 36,000 mi. WHEELS 3 yr. \ 36,000 mi. AFTERMARKET ENGINE 3 yr. \ 36,000 mi. COMPONENTS/TUNING SEATING 3 yr. \ 36,000 mi. SUSPENSION LIFT 3 yr. \ 36,000 mi. COMPONENTS CUSTOM PAINT, 3 yr. \ 36,000 mi. PIN STRIPE, ETC. INTERIOR EXHAUST DESIGN 3 yr. \ 36,000 mi. COMPONENTS (GAUGES, PLASTIC PARTS, SIDE STEPS, EXHAUST, ETC.) Page 9 CUSTOM VEHICLE WARRANTY SCA PERFORMANCE CUSTOM VEHICLE LIMITED WARRANTY WHAT IS COVERED WARRANTY APPLIES This warranty applies only to this vehicle registered in the United States. REPAIRS COVERED Authorization must be obtained. SCA Performance, at our discretion, may elect to perform repairs at our factory located at: 7769 Gadsden Highway, Trussville, AL 35173. This warranty covers repairs to correct any conversion defect related to materials and workmanship that occur during the specific warranty period that applies. Needed repairs will be performed using only new or repaired parts, supplied by and at discretion of SCA Performance. WARRANTY PERIOD The warranty for all coverage begins on the date purchased, as entered on the Warranty Registration Form at first delivery, and ends at the expiration of the coverage period. COMPONENT PARTS Electronic personal conveniences may have been added as part of the conversion, such as radio, TV, games, auxiliary lighting, etc. but not limited to these. The warranty coverage period is 3 years \ 36,000 miles. NOTE: Please refer to the Factory Operating Instructions for each of these added conveniences for full fan and enjoyment. These operating instructions are located in the SCA Performance delivery packet. Page 10 CUSTOM VEHICLE WARRANTY WHEELS Normally, your Wheel Warranty will be covered by the original manufacturer. However, some models require specifically manufactured wheels to enhance the beauty and/or functionality of your custom vehicle. When these special wheels are added to the conversion, your 3/36 Bumper-to-Bumper coverage will apply, and the following damages listed below and under WHAT IS NOT COVERED also apply. • Damage due to accident, misuse, or alteration. • Damage or corrosion due to environment, chemical treatment, or after- market products. (See Custom Component Maintenance Schedule, p. 4) • Damage caused by lack of maintenance as recommended by the manufacturer. (See Custom Component Maintenance Schedule, p. 3) NOTE: SCA Performance recommends you rotate and balance wheels and tires every 6,000 miles. CUSTOM PAINTING
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