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Date Not Set Report Created On MT2 Date not set Report Created On: Jun 15, 2020 Page 1 5 21 85 Goal Strategy Tactic Overall Summary % Status Pending 50.59 On Track 17.65 Upcoming 1.18 Status 35% Discontinued 1.18 Progress Completed 29.41 0 100 Report Legend No Update Overdue # Priority Page 2 Goal 1 Progress 34% Improve Customer Service through Convenient Access % # Status Pending 50.0 9 Owner: Mandy Carrico On Track 16.67 3 Upcoming 5.56 1 Discontinued 5.56 1 Strategy: 3 Tactic: 18 Completed 22.22 4 Update provided by Mandy Carrico on Jan 27, 2020 14:57:09 • Loosened access restrictions to PC cards. • Instituted unlimited PC time renewals. • Created visitor library card. Strategy 1.1 Progress 75% Assess and implement library policies and procedures through action oriented, measurable initiatives to % # ensure the support of customer convenience and access. On Track 33.33 2 Upcoming 16.67 1 Discontinued 16.67 1 Owner: Mandy Carrico Completed 33.33 2 Tactic: 6 Tactic 1.1.1 Update provided by Amy Herring on May 12, 2020 20:23:12 Ongoing - Mar 30, 2020 Completed Progress 100% Active on-line April 2020 • Implement on-line library card renewal. (FY 19/20) Owner: Mandy Carrico Tactic 1.1.2 Update provided by Amy Herring on May 12, 2020 20:23:56 Ongoing - Jun 30, 2022 Completed Progress 100% Library Card renewals are now available online April 2020 • Explore library card policies and incorporate changes to achieve convenience while abiding by City guidelines. Owner: Mandy Carrico Page 3 Tactic 1.1.3 Update provided by Amy Herring on May 12, 2020 20:39:18 Jul 01, 2019 - Jun 30, 2022 Discontinued Status updated to "Discontinued" Evaluate auto renewal implications to decide on implementation. (FY 19/20) This was studied with the Fine Free research, the Library Board and Senior Management were able to obtain Fine Free status and is no longer being considered. Owner: Mandy Carrico Tactic 1.1.4 Update provided by Amy Herring on May 12, 2020 20:30:56 Ongoing - Jun 30, 2022 On Track Progress 100% Status updated to "On Track" Complete a financial analysis of reducing or eliminating fines. (FY 19/20) Owner: Beckie Gallivan Butler Tactic 1.1.5 Update provided by Amy Herring on May 12, 2020 20:35:47 May 12, 2020 - Jun 05, 2022 On Track Progress 75% Changes in checklist result in an update in status and/or progress Implement a new solution for tutoring at Mustang Library. Owner: Mandy Carrico Tactic 1.1.6 Update provided by Amy Herring on May 12, 2020 20:40:18 Jul 01, 2020 - Jun 30, 2022 Upcoming Progress 0% Status updated to "On Track" Assess the effectiveness of the Most Wanted collection to determine and implement an effective way to serve customers. Owner: Beckie Gallivan Butler Strategy 1.2 Progress 29% Focus on innovative library programming by challenging Adult and Youth staff to take risks in program % # implementation with a focus on measuring program success. Status Pending 71.43 5 Completed 28.57 2 Owner: Melissa Orr Tactic: 7 Tactic 1.2.1 Jul 01, 2019 - Jun 30, 2022 Status Pending Progress 71% Reimagine and rebrand the loft space at Civic Center Library Owner: Melissa Orr Page 4 Tactic 1.2.2 Ongoing - Jun 30, 2022 Status Pending Progress 70% Redefine adult programming strategy to meet the relevant and critical needs of the aging population. Owner: Melissa Orr Tactic 1.2.3 Ongoing - Jun 30, 2022 Status Pending Progress 70% Increase opportunities for youth to attend popular/successful programming. Owner: Melissa Orr Tactic 1.2.4 Ongoing - Jun 30, 2022 Status Pending Progress 0% Support current ESL classes with other programs of interest to the students. Owner: Melissa Orr Tactic 1.2.5 Jul 01, 2019 - Jun 30, 2021 Status Pending Progress 0% Expand teen programming through implementing the grant funded Maker Space. Owner: Melissa Orr Tactic 1.2.6 Update provided by Amy Herring on May 13, 2020 16:52:31 Jul 01, 2019 - Jun 30, 2022 Completed Progress 100% Changes in checklist result in an update in status and/or progress Create system-wide programming to support the new Scottsdale Heritage Connection space and historical collection. Owner: Melissa Orr Tactic 1.2.7 Update provided by Amy Herring on Jun 11, 2020 21:24:42 Jul 01, 2020 - Jun 30, 2022 Completed Progress 100% Changes in checklist result in an update in status and/or progress • Develop and implement criteria for evaluating and discontinuing less effective programming. Owner: Melissa Orr Page 5 Strategy 1.3 Progress 0% Utilize current and emerging technology to ensure library relevancy and to exceed community % # expectations. Status Pending 80.0 4 On Track 20.0 1 Owner: Mandy Carrico Tactic: 5 Tactic 1.3.1 Update provided by Amy Herring on Feb 18, 2020 17:19:28 Ongoing - Jun 30, 2022 On Track Progress 0% Mandy has met with IT to come up with a data base solution Civic Center will Beta test the product • Develop a database to track, report and analyze customer comment cards. (FY 19/20) Owner: Kira Peters Tactic 1.3.2 Ongoing - Jun 30, 2022 Status Pending Progress 0% Explore customer friendly, at branch site, technology for paying fines/fees. Owner: Kira Peters Tactic 1.3.3 Ongoing - Jun 30, 2022 Status Pending Progress 0% • Maintain understanding of community needs through a bi-annual public survey starting in FY 20/21. Owner: Kira Peters Tactic 1.3.4 Ongoing - Jun 30, 2022 Status Pending Progress 0% Improve Wi-Fi services system wide. Owner: Kira Peters Page 6 Tactic 1.3.5 Ongoing - Ongoing Status Pending • Incorporate mobile ILS (Integrated Library System) technology to better serve library customers both in branches and out in the community. Owner: Kira Peters Goal 2 Progress 17% Empower and Develop Staff % # Status Pending 63.16 12 Owner: Melissa Orr On Track 26.32 5 Completed 10.53 2 Strategy: 5 Tactic: 19 Strategy 2.1 Progress 33% Implement and evaluate annual All Staff Training Day % # On Track 100.0 2 Owner: Melissa Orr Tactic: 2 Tactic 2.1.1 Update provided by Amy Herring on May 13, 2020 17:19:00 Jul 01, 2019 - Jun 30, 2022 On Track Progress 33% Changes in checklist result in an update in status and/or progress Coordinate content and logistics of the All Staff Training Day in October. Owner: Melissa Orr Tactic 2.1.2 Update provided by Amy Herring on Jun 11, 2020 21:28:31 Changes in checklist result in an update in status and/or progress Ongoing - Jan 13, 2020 On Track Progress 33% Evaluate effectiveness of the training by doing a pre and post day survey. Owner: Melissa Orr Strategy 2.2 Progress 12% Improve internal staff communication. % # Status Pending 40.0 2 Owner: Kira Peters On Track 60.0 3 Tactic: 5 Page 7 Tactic 2.2.1 Ongoing - Jun 30, 2022 Status Pending Progress 0% Disseminate consistent monthly communication to provide current event and information updates to all library staff. Owner: Kira Peters Tactic 2.2.2 Update provided by Megan Lynn on Feb 11, 2020 20:23:37 test Ongoing - Mar 31, 2020 On Track Progress 50% • Host two All Staff Meetings annually to review system wide initiatives and introduce/welcome new team members. (FY 19/20) Owner: Kira Peters Tactic 2.2.3 Update provided by Amy Herring on Feb 18, 2020 17:20:08 Ongoing - Jun 30, 2022 On Track Progress 0% Held 2019 Employee Awards • Direct leadership to be intentional with staff recognition through established library recognition programs, as a key element in their work performance. (FY 19/20) Owner: Kira Peters Tactic 2.2.4 Update provided by Amy Herring on May 07, 2020 16:35:45 Ongoing - Jun 30, 2022 On Track Progress 10% KIra has had office hours at each branch in Q3 and Q4 2020 Implement quarterly opportunities for interested library staff to meet with Library Director for informal conversations about general library topics. (FY 19/20) Owner: Kira Peters Tactic 2.2.5 Ongoing - Ongoing Status Pending Develop guiding principles for library system. (FY 19/20) Owner: Kira Peters Strategy 2.3 Progress 0% Develop a mentorship/succession plan program. % # Status Pending 100.0 3 Owner: Melissa Orr Tactic: 3 Page 8 Tactic 2.3.1 Ongoing - Jun 30, 2022 Status Pending Progress 0% • Assess data from Human Resources on why library employees leave the library. Owner: Kira Peters Tactic 2.3.2 Ongoing - Jun 30, 2022 Status Pending Progress 60% • Assign a staff team to develop a mentorship program. Owner: Melissa Orr Tactic 2.3.3 Ongoing - Jun 30, 2022 Status Pending Progress 0% Assign a staff team to develop a succession plan. Owner: Melissa Orr Strategy 2.4 Progress 50% Develop effective processes to combat issues arising from consistent turnover of part time staff. % # Status Pending 50.0 2 Owner: Melissa Orr Completed 50.0 2 Tactic: 4 Tactic 2.4.1 Update provided by Amy Herring on Jun 11, 2020 21:37:49 Ongoing - Jun 30, 2022 Completed Progress 100% Changes in checklist result in an update in status and/or progress Implement new employee training process for staff. (FY 19/20) Owner: Melissa Orr Tactic 2.4.2 Update provided by Amy Herring on Jun 11, 2020 21:39:36 Ongoing - Jun 30, 2022 Completed Progress 100% Changes in checklist result in an update in status and/or progress • Implement first phase of core competency training for public serving staff. (FY 19/20) Owner: Melissa Orr Page 9 Tactic 2.4.3 Ongoing - Jun 30, 2022 Status Pending Progress 0% • Develop detailed training modules to streamline/simplify training new staff.
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