CHECK YOUR ENGLISH VOCABULARY FOR
HUMAN RESOURCES AND PERSONNEL MANAGEMENT
by
Rawdon Wyatt www.bloomsbury.com/reference
First edition published 2005 Bloomsbury Publishing Plc 38 Soho Square, London W1D 3HB
© Copyright Bloomsbury Publishing Plc 2005
All rights reserved. No part of this publication may be reproduced in any form without the permission of the publishers.
British Library Cataloguing in Publication Data A catalogue entry for this book is available from the British Library ISBN 0 7475 6997 5 eISBN-13: 978-1-4081-0240-4
Text computer typeset by Bloomsbury Publishing Printed in Italy by Legoprint
All papers used by Bloomsbury Publishing are natural, recyclable products made from wood grown in well-managed forests. The manufacturing processes conform to the environmental regulations of the country of origin. Introduction
Who is this book for?
This book has been written for anyone working, or planning to work, in human resources and personnel management, and who wants to develop their vocabulary for this line of work. The various exercises throughout the book focus on the key vocabulary that you would expect to understand and use on a day-to-day basis.
The book is also useful for anyone working in other business-related areas (secretarial, administrative, accountancy, sales, business law, business management, etc) who wants to broaden their knowledge of business vocabulary.
How should you use the book?
When you use this book, you should not go through the exercises mechanically. It is better to choose areas that you are unfamiliar with, or areas that you feel are of specific interest or importance to yourself.
The exercises are accompanied by a full answer key at the back of the book. This key also gives you lots of other information that might be useful to you, as well as providing other words (synonyms, opposites, alternative words, etc) that are not covered in the exercises themselves.
It is important to record new words and expressions that you learn. Try to develop your own personal vocabulary 'bank' in a notebook or file. Review the words and expressions on a regular basis so that they become an active part of your vocabulary.
You will find it very helpful to use a dictionary when you do the exercises in this book. A good dictionary will give a clear definition of words and expressions, show you how they are pronounced, and give sample sentences to show how they are used in context. Many of the words, expressions and examples in this book have been taken or adapted from the Bloomsbury Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2). You will also find the Bloomsbury Easier English Dictionary for Students (ISBN 0 7475 6624 0) a useful reference source.
Further recommended reading and reference:
If you would like to learn more about Human Resources, these books are very useful:
An Introduction to Human Resource Management by John Stredwick (Elsevier: ISBN 0 7506 4580 6)
Essentials of HRM by Shaun Tyson and Alfred York (Butterworth Heinemann: ISBN 0 7506 4715 9) Contents
Page: Title: Page: Title:
1. Nouns 1 38. A career case history 2. Nouns 2 39. Abbreviations 3. Verbs 1 41. Company positions 4. Verbs 2 43. Recruitment advertising 5. Verbs 3 44. Job description 7. Adjectives 1 45. Application forms 8. Adjectives 2 46. The recruitment process 9. Wordbuilding 1 48. Personal qualities 10. Wordbuilding 2 49. Contract of employment 12. Wordbuilding 3 50. Working hours 13. Wordbuilding 4 52. Appraisals 14. Prepositions 53. Rewards and benefits 1 15. Working words 55. Rewards and benefits 2 16. Formal words 1 57. Holidays and other time off work 17. Formal words 2 59. Letters 19. Word association 1 61. Industrial relations 20. Word association 2 63. Health and safety 21. Word association 3 65. Discipline and problems at work 22. Word association 4 67. Personnel training and development 23. Word association 5 69. Answers 24. Two-word expressions 1 25. Two-word expressions 2 26. Phrasal verbs 1 28. Phrasal verbs 2 29. Phrasal verbs 3 30. Phrasal verbs 4 31. Idioms 1 32. Idioms 2 33. Idioms 3 34. Changes 36. Over and under general vocabulary Nouns 1
There are 18 words connected with human resources in the box below. Use them to complete the sentences. The first one has been done for you as an example.
assessment budget ceiling experience facilities forecast interview mediation mismanagement motivation objective peak potential predecessor retirement session stipulation supervision
1. He has reached the peak of his career.
2. This morning's staff development ______will be held in the conference room.
3. There are very good sports ______on the company premises.
4. Older staff are planning what they will do in ______.
5. They made a complete ______of each employee's contribution to the organisation.
6. The company failed because of the chairman's ______of capital assets.
7. The applicant was pleasant and had the right qualifications, but unfortunately he did not have any relevant ______.
8. Our main recruitment ______is to have well-qualified staff.
9. The dispute was ended through the ______of union officials.
10. Employees showing leadership ______will be chosen for management training.
11. He took over the job from his ______last May.
12. She is very experienced and can be left to work without any ______
13. What ______has the government put on wage increases this year?
14. The contract has a ______that the new manager has to serve a three-month probationary period.
15. I am going for an ______for a new job next week.
16. We need to draw up a ______for salaries for the coming year.
17. We believe that the sales manager's ______of higher turnover next year is a bit optimistic.
18. I think our sales staff lack ______. They don't seem very keen and haven't been working well recently.
Also see: Nouns 2 on page 2 Wordbuilding 2 + 3 on pages 10, 11 and 12
AROMA Tiếng Anh Cho Người Đi Làm - www.aroma.vn 1 © Bloomsbury Publishing Plc. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) 2 general vocabulary Unit 0000 Nouns 2 5 Theunionhasthreatenedan______instrikeaction. 15. Themanagementreceivedalotof______onhow popularthenewpayschemewas 14. Londonisanexpensivecity,sopeopleworkingforourcompanytherereceive a£2,000London 13. Althoughheisafreelanceworker,wedon'twanthimtoworkforanyone else,sowepayhima 12. Shehasfinisheduniversityandisnowlookingfora______with adesignagency. 11. Thecompanysentheronamanagement______tohelp develop hermanagerial 10. There isalotof______betweenthesalesandaccountsstaffwhichweneedtoresolve 9. When hedisobeyedtheorderswasgiven,dismissedforgross______. 8. Although theworkitselfwasinteresting,therealotof______withorganisation Wehired MrSmithbecauseofhisfinancial______. 7. Thesalary ______forthissortofjobisbetween£17,000and£19,000. 6. 5. Hisoverall ______hasimprovedconsiderablysincehewentonamanagementtraining Wehave hada______workingintheofficethisweektoclearbacklogofletters. 4. Theagreement hastogotheboardfor______. 3. Thepoor 2. 1. one hasbeendoneasanexample. done this,usethewordstocompletesentences1-15below.Thereisonewordyouwillnotneed.Thefirst reading fromlefttorightandleft,followingthedirectionsofarrows.Whenyouhave Starting inthetop-leftcorner,separatelettersbelowinto15differentwords.Youwillfindwordsby ª ¯ ª ¯ ª ¯ Ö proving. ______inadditiontotheirsalary. ______of£2,000. skills. as soonpossible. and itsrules. course. c e c a f e c h t e l e s o n r m p e i u © Bloomsbury PublishingPlc. Forreferencesee AROMA Ti quality i e e e d t r q n n c b r s u i t n a e e of theserviceledtomanycomplaints. ế ng AnhCho Ng e a q a c p d t t u m k x i e e a r f e s m r l o r n s ườ Dictionary ofHumanResources andPersonnelManagement p n i f i o a i Đ w o t r c i t i Làm-www.aroma.vn y e t t i e i r p i a s i t a t o l f g a n c n a a h c g u m c c t i e d i s t i f r n s e i n i a o c n o g t End (ISBN 07475 66232) ° © ° © ° © general vocabulary Verbs 1
Look at these dictionary definitions and the sample sentences which follow them, decide what words are being described and use them to complete the grid at the bottom of the page. To help you, some of the letters are already in the grid. If you do this correctly, you will reveal a word in theshaded vertical strip which means ‘to think again about a decision which has already been made’.
1. To search for and appoint new staff to join a company (We need to _____ staff for our new store.)
2. To give someone the power to do something (Her new position will _____ her to hire and fire at will.)
3. To ask an expert for advice (Why don’t you _____ your accountant about your tax?)
4. To refuse to do something or to say that you do not accept something (A lot of staff _____ to working on Saturdays.)
5. To discuss a problem or issue formally with someone, so as to reach an agreement (Before I accept the job, I’d like to _____ my contract.)
6. To monitor work carefully to see that it is being done well (I _____ six people in the accounts department.)
7. To start a new custom or procedure (We plan to _____ a new staff payment scheme.)
8. To pass authority or responsibility to someone else (He thinks he can do everything himself, and refuses to _____.)
9. To calculate a value (We need to _____ the experience and qualifications of all the candidates.)
10. To examine something generally, usually before making changes (We will _____ your salary after you have been with us for six months.)
1. E T
2. P W
3. S L
4. O J
5. E T
6. P V
7. T T
8. E G
9. V A
10. V W
AROMA Tiếng Anh Cho Người Đi Làm - www.aroma.vn 3 © Bloomsbury Publishing Plc. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) 4 general vocabulary Verbs 2 .Thecompanyhasofferedto 2. Also see: Thecompanyistryingto 15. I'mafraidwehavenooptionbutto 14. Mr Lee hasbeenaskedto 13. Problems beganwhentheworkersdecidedto 12. Ifyou acceptthejob,wecan 11. Whenhismistakewasdiscovered,heofferedto 10. Thiscompanysellsproductsthat 9. Thedirectors 8. Themanager hadto 7. Iwould certainly 6. Wewould liketo 5. Ifouradvertisementforamanagerisunsuccessful,Isuggestwe 4. Shehasbeenaskedbyhercompanyto 3. Itusuallytakesabouttwoweeksto 1. letter ofoneverbisthe sentence willhelpyoutodecidewhattheverbis),andwriteanswersingridonright.The Rearrange thelettersin training course package or somethingtoanewplace) of theshopstewards make iteasierforsomething tohappen) immediate effect give /handin:aformalword) way) little pay attitude atwork or somethingisgood) companies) aedunhht bargaining structures with somethingintheusualroutineway) to somebody) manage ororganise) Changes (to giveapersonsomethinginreturnforeffortorachievement) (to usesomethingtomakeaprofit,usuallyusedinnegative on pages34and35 © Bloomsbury PublishingPlc. Forreferencesee elsewhere AROMA Ti peltoxi (to payforsomeonetogoonatrainingcourse) first bold (to punishanemployeeformisconduct) emredconm (to endsomething,orbringsomethingtoanend) ratsenrf letter ofthenextverb.Thefirstonehasbeendoneforyouasanexample. cenpisilid in thesesentencestomakeverbs(thedictionarydefinitionsaftereach (to takenonoticeof,ornottoobey) (to studyasubjectindetail) their employees,whohavetoworkhardforvery (to lookformanagersandofferthemjobsinother ế ng AnhCho Ng renugecoa tirdce you toourScottishbranch osonrsp wrerda Ms Smithforthejob three membersofstafffortheirbad gttrea our South-EastAsianoperations sorpsce rmetintea sales bygivinglargediscounts three employeesforamanagement you withagenerousremuneration hereracs the teenagemarket ườ Dictionary ofHumanResources andPersonnelManagement an insuranceclaim i gaisdrder Đ your contractwith nerted i Làm-www.aroma.vn the effectivenessof (to saythatsomeone (to movesomeone his resignation the instructions (to aimtosell (to deal (to (to (to process (ISBN 07475 66232) last general vocabulary 5 justify Verbs 3 Verbs invite violate fund (ISBN 0 7475 6623 2) validate erode i Làm - www.aroma.vn Đ i question ườ collaborate qualify claim ng Anh Cho Ng ế observe Dictionary of Human Resources and Personnel Management assume Did you break your arm at work? compensation. sales staff. Put that cigarette out, please. Put that cigarette out, AROMA Ti minimise accuse information to another company. Laurence has just ______damages from his company. Eric and Mary's companies are ______with each other on a project. Ms Withers' company has recently ______some new staff. Ms Withers' company has recently ______Richard is ______one of his colleagues of doing something illegal. Ms Newman is ______the sales department's bonus. Ms Jones wants Mr Allen to ______the sales figures. Ms Jones wants Mr Allen to ______Michael has just ______one of the company rules. one of the company Michael has just ______Ms Newman: They're worked extremely hard and achieved excellent results. I disagree. Mary: too. Between us, we've got some real expertise. Me Laurence: Yes, and because it was the company's fault, I've asked for some money for Mr Allen:get back to you later with the results. Of course. I'll Mark: That's ridiculous. I would never do such a thing. Jan: In that case, we should only hire workers when we need them. Ms Withers: our It's very good. In fact, we're so busy, we've had to increase Michael: Sorry, Ms Jameson. I won't do it again. The company wants to ______its labour costs. The company wants to ______appoint Look at these mini-dialogues. For each one, decide what has happened, is happening or will happen. Use or will happen. is happening what has happened, For each one, decide mini-dialogues. Look at these form of the verb. need to change the cases, you will from the box. In most the verbs © Bloomsbury Publishing Plc. For reference see 8. Lisa: 7. Eric: I think it's great that our two companies are working together on this project. 6. Mr Hendrik: I don't think the sales department should have got such a large bonus this year. 5. Richard: company Mark, we have reason to believe that you've been selling confidential 4. Jones: Ms check these sales figures to make sure they're correct? Could you 3. Harrison: Mr How's business with you at the moment? 2. Rick: to keep our labour costs as small as possible. We need 1. Ms Jameson: policy? Did you know that this company has a no smoking 6 general vocabulary For moreusefulverbs,see Youlookpleasedwithyourself?What'shappened? Jennifer: 15. You'vebeenhereforsixmonths,soyou'reentitledtosome MrLangley: 14. Whydosecretariesinthesalesdepartmentgetpaidmorethan MsRooney: 13 Whyisthestaffcanteenclosed? Chris: 12. Haveyouhadachancetolookatthelatestsalesfigures? MrRolfe: 11. Yourproposalisveryinteresting,butwhatwouldhappenif MsColley: 10. Doesthecompanyhaveenoughmoneytoexpand? MrWhite: 9. id:Iappliedforajoblastweek,andI'vebeenaskedtogoaninterview. Linda: That'sgreat.Icoulddowithaholiday. Ms Grey: Idon'tknow,butoverthenextfewmonthswewillgradually Mr Beckham: Thehealthandsafetyofficersaidthatthecanteenmanagerwasn't Tim: Yes,butareyousurethey'reaccurate? Ms Gomm: Don'tworry.Ourcompanywillacceptresponsibilityforany Ms Grant: No,butwe'regettingpartofthemoneyfromgovernment. Mr Roberts: Ms Grant'scompanywill______allrisks. The governmentisgoingtohelp______thecompany'sexpansion. Linda hasbeen______toattendaninterview. Ms Greyhasjust______forpaidleave. Mr Beckham'scompanywill______wagedifferentialsbetweenthetwodepartments. The canteenmanagerfailedto______fireregulations. Ms Gommis______theaccuracyofsalesfigures. obeying fireregulations. © Bloomsbury PublishingPlc. Forreferencesee AROMA Ti paid leave. reduce thedifferenceinsalariesbetweentwodepartments. secretaries doingthesamejobinHRdepartment? mistakes orerrors. something wentwrong? Changes ế ng AnhCho Ng on page34and35. ườ Dictionary ofHumanResources andPersonnelManagement i Đ i Làm-www.aroma.vn (ISBN 07475 66232) general vocabulary 7 -tional -lf confident -oundless -ack (ISBN 0 7475 6623 2) -terprising Adjectives 1 Adjectives -laried -sciplinary i Làm - www.aroma.vn -ressful Đ i ườ -rmal -aggered -nsultative -filled ng Anh Cho Ng -animous ế Dictionary of Human Resources and Personnel Management job offer? AROMA Ti -ntinuous rmal -ofessional -ccessful organisation. attend. money. work. -tonomous -nstructive In each of these sentences, you are given the first two letters of an adjective. Complete each adjective by each adjective an adjective. Complete first two letters of you are given the these sentences, In each of you as an example. has been done for box. The first one other letters in the using the © Bloomsbury Publishing Plc. For reference see 18. there is always someone on the switchboard. We have a st______lunch hour so that 16.17. the period 1998 - 2002. She was in co______employment for keep senior management in touch with feelings in the The co______committee was able to 14. always find new sales outlets. An en______sales representative can 15.staff here, and the rest work on a commission-only basis. There are 12 sa______members of 12.13. a un______vote against the proposal. There was will be advised by letter. The su______candidates for the job 10. relations. some co______suggestions for improving management-worker She made 11. in the factory is made up of several au______work groups. The workforce 9. the company foreman decided to tighten up on sl______workers who were costing The 7.8. complaint was proved to be gr______. The employees to at staff meetings is op______, although the management encourages Attendance 5.6. union complained that the di______action was too harsh. The but varied claim that repetitive work can be just as st______as more demanding Psychologists 2.3. are still four un______places on the training course. There 4. trainee was se______to the point of arrogance. The had to ask our lawyer for pr______advice on the contract. We 1. Is this a fo 8 general vocabulary Unit 0000 Adjectives 2 lose Wordbuilding1: Also see: 5 WhileMsHendersonisonmaternityleave,MrMulletwillbe______manager. 15. Ifyouleavenow,wecanoffera______redundancypayment. 14. Wecanuse______workers tohelpinfundraisingforcharity. 13. SmithsLtdisoneofour______companies. 12. Theheadofficeexercises______controloverthebranchoffices. 11. He'savery______employee whoworksextremelyhard. Thework isstrenuousandonlysuitablefortheyoung______. 10. 9. ______workersshouldinitiallytakeanycomplaintstotheHumanResourcesmanager. 8. During ourbusysummerperiod,weemploy______workerstodealwithextraorders. 7. Staff are only______forpaidleavewhentheyhavebeenheremorethanthreemonths. 6. Theappointment ofonlymalestothesixpostswasclearly______. Thisprocedureishighly______. 5. 4. Thereisa______demandforexperiencedcomputerprogrammers. Sheisavery______departmentalmanager. 3. Thearbitrationboard'sdecisioniscompletely 2. 1. word youwillneedaftereachsentence. Complete eachofthesesentenceswithanadjectivefromthebox.Thereisadictionarydefinition discriminatory right time) place ofsomeoneforashorttime) (upset andannoyed) (not permanentorregular) (allowed, orcanbechosen) treatment ofpeopleinadifferentwaybecauserace,age,sex,etc) way) that islargerthanusualorexpected) able-bodied Wordbuilding 4: © Bloomsbury PublishingPlc. Forreferencesee AROMA Ti eligible acting ế Opposites Adjectives ng AnhCho Ng punctual affiliated generous on page13 on page9 (not correct,ornotdoneinthecorrectway) steady ườ Dictionary ofHumanResources andPersonnelManagement i Đ mata (notbiasedornotprejudiced) impartial i Làm-www.aroma.vn (connected withorownedbyanothercompany) aggrieved impartial (efficient) voluntary (tending toarriveataplacethe capable irregular (without beingpaid) (with nophysicalhandicap) (the smallestpossible) (referring tothe (referring toanamount (continuing inaregular casual (ISBN 07475 66232) minimal (working in general vocabulary 9 depend act care suit create / compete construct bore / repeat quantify attract (ISBN 0 7475 6623 2) . Do this by adding a suffix (e.g. adding a suffix . Do this by oblige occupy apologise satisfy bold hope prefer decide care i Làm - www.aroma.vn Đ machine breakdowns on the shop floor. machine breakdowns i rely agree ườ admire continual formed from the verb in formed from continue ng Anh Cho Ng adjective ế Dictionary of Human Resources and Personnel Management Wordbuilding 1:Wordbuilding Adjectives doubt AROMA Ti compare , etc) to the verb. In some cases, you will also need to remove letters, or add other letters. or add other need to remove letters, you will also verb. In some cases, , etc) to the ful , - targets this month. success. consult three months without a break. three months without continue ous , - able - done for you. The first one has been Complete these sentences with an these sentences with Complete © Bloomsbury Publishing Plc. For reference see 3. comments. my manager made some very ______During my appraisal, 14.of excessive down time, it's ______whether we'll achieve our production Because 13. was ______, but refused to refund our fee. The agency 8.9. very important to be ______in a job like this. It's wouldn't like to offer them a contract because I don't think they're very ______. I 6.______you look at the company's poor performance last year, this year has been a If 7. main complaint is that he finds the work ______and ______. His 25. The sales manager is completely ______. 23. a large benefits package. This post offers an ______salary and 24. were no ______candidates. We had to readvertise the job because there 22. a ______role in the running of the company. She doesn't work here full-time, but plays 20. medical test. Each member of staff has to pass an ______21. hazards of directors. Heart attacks are one of the ______18. He's a very ______person to work with. 19. an ______role in the company. Although she retired last year, she still plays 16. workers aren't ______enough. Work-related injuries often occur because 17. this report. There are a lot of ______mistakes in 15. accept our offer. We are ______that the company will 12. she does is extremely ______. The work 10. your work hasn't been very ______this year. I'm afraid 11.______treatment because he's the MD's son. He gets 4.5. do well in this line of work, you need to be ______and ______. To effect of the change in our discount structure is not ______. The 2. employment for at least leave, you need to have been in ______To qualify for paid 1. slow because of Production has been 10 general vocabulary odulig2 Nouns1 Wordbuilding 2: 0 Noonehas 10. Wehave 7. Mysecretary leavesusnextweek,sowewillneedsomeoneto 5. They 4. 2 MrSmithwas 12. Everyonecongratulatedhimwhenhewas 11. Youshould 9. Hetold usthathehadbeen 8. Thepersonnel directorhasto 6. Howarethejobsinthisorganization 3. Thecompanytriedto 2. Thecompanywill 1. 3 Lastyearshe 13. sentence bychangingtheendofword.Thereisanexampleatbeginning. Look atthe No onehasgivenhim______toactonourbehalf. We havecometoan______onthetermsofcontract. They hadan______abouttheprice. My secretaryleavesusnextweek,sowillneedtofinda______forher. Everyone congratulatedhimonhis______tothepost ofmanager. The personneldirector's______hastogoonthecontractofemployment. Mr Smith's______aschairmanwasMrsJones. You shouldgetyour______forthejobinassoonpossible. What arethejob______inthisorganization? The companytriedtoincreaseitsemployees______bypromisingbonuspayments. The workerwillreceive He toldusabouthis______fromsalesmantosalesmanager. Last yearshereceivedheraccountancy ______. verbs argued agreed in © Bloomsbury PublishingPlc. Forreferencesee authorised apply AROMA Ti bold qualified about theprice. succeeded the termsofcontract. in thefirstsentenceofeachpair,andchangethemtonounssecond compensate for thepostassoonpossible. motivate ế as anaccountant. him toactonourbehalf. ng AnhCho Ng compensation as chairmanbyMrsJones. promoted sign the workerforburnshesufferedinaccident. its employeesbypromisingbonuspayments. the contractofemployment. classified from salesmantosalesmanager. for theburnshesufferedinaccident. appointed ườ Dictionary ofHumanResources andPersonnelManagement i Đ ? i Làm-www.aroma.vn to thepostofmanager. replace her. (ISBN 07475 66232) general vocabulary 11 (ISBN 0 7475 6623 2) meetings. unfairly. attend i Làm - www.aroma.vn Đ i ườ the client? workers from other companies to join us. dismissed the job we offered him. satisfy entice on her behalf. accepting against loss of earnings. ng Anh Cho Ng , we will have to review you position in the company. ế Dictionary of Human Resources and Personnel Management you to export twenty-five computer systems. twenty-five computer you to export because neither side would compromise. because neither side intervene a lot of water. his new contract. insure improves failed permits AROMA Ti that the decision of the tribunal is wrong. consumes negotiating contend The document gives you ______to export twenty-five computer systems. twenty-five computer to export gives you ______The document It is our ______that the decision of the tribunal is wrong. All companies should have ______against loss of earnings. in the company. Unless we see an ______in your work, we will have to review your position The factory is a heavy ______of water. The factory is a heavy ______of His new contract is under ______. on her behalf. She asked for the union's ______The ______of the negotiations was due to neither side reaching a compromise. The ______of the negotiations Does the contract we have produced meet with the client's ______? we have produced meet with the client's Does the contract for the job we offered him. We haven't received his letter of ______The employees claim unfair ______. Offering higher salaries might be an ______for workers from other companies to join us. Offering higher salaries might be an ______for workers from other companies The supervisor keeps a record of staff ______at meetings. The supervisor keeps © Bloomsbury Publishing Plc. For reference see 14. This document 26. By offering higher salaries, we might 25. Unless your work 24. All companies should 23. We 22. The factory 21. have claimed that they were The employees 19. received his letter We haven't 20. the union to She asked 18. They are 17. The negotiations 16.have produced Does the contract we 15. record of whether or not staff The supervisor keeps a 12 general vocabulary Wordbuilding 3:Nouns2 5 The aimoftheadvertisingcampaignistokeep customers 15. Thistestwillhelpustoassesshow 14. She'savery 13. Everybodysaidhow 12. Themanagerwasn't 11. Couldyoucallusassoonitis 10. Inwhat wayisajuniormanager 9. Thereport criticizedthesalesstaffasbeing 8. Being physically 7. Asa non-profit makingorganisation,weare 6. Thecompany's pricingpolicyisnot 5. They remarked thatthesalesdirectorwas 4. Thechairmanquestionedwhethershewas 3. .Themanagingdirectoristotally 2. Iam 1. Look atthe first onehasbeendoneasanexample. second sentenceisthecorrect The managerhadno As anon-profitmakingorganisation,wecanclaimtax The chairmanquestionedher Everyone commentedonthe The aimofthe advertisingcampaignisto keepcustomer This testwillhelpustoassess thecandidates' She hasverygoodmanagerial Could youcallusatyourearliest What's the The reportcriticizedthe There isno They remarkedonthe Physical Wrong. Thecorrectwordis I haveoverall The managingdirectorhastotal adjectives responsible disablence © Bloomsbury PublishingPlc. Forreferencesee differention flexibleness AROMA Ti capable responsibleness in disabled bold for thewelfareofworkersinmydepartment. accurate is notconsideredadisadvantageinthiscompany. sympathetic manager. sympatheticness in thefirstsentenceofeachpair,anddecideifwordbold incompetential noun ế inefficiency ng AnhCho Ng in thecompany'spricingpolicy. between ajuniormanagerandmanagerialassistant? is notconsideredadisadvantageinthiscompany. responsibility form ofthatadjective.Ifitiswrong,changesocorrect.The accuration eligibility the planswere. capablence for thewelfareofworkersinmydepartment. confident different convenient confidentiality convenientity to herstaffwhocomplainedofbeingoverworked. intelligent flexible of thesalesstaff. of thesalesdirector. for herstaffwhocomplainedofbeingoverworked. to standforre-election. of theplans. incompetent . ườ Dictionary ofHumanResources andPersonnelManagement from amanagerialassistant? eligible that theturnoverwillincreaserapidly. inefficient . exempt for you? i intelligentness the candidatesare. Đ . i Làm-www.aroma.vn in theturnoverincreasingrapidly. to standforre-election. from payingtaxes. exemptiality . . loyalty loyal . . . . (ISBN 07475 66232) general vocabulary 13 behaviour. . . (ISBN 0 7475 6623 2) . legal justified reasonable . cover. compatible i Làm - www.aroma.vn Đ i . and completely adequate in dealing with management ườ fair . when it could no longer pay its debts. acceptable fixed assets, including copyrights and and we should consider looking for someone with your work. possible experienced , and you mustn't do it again. , and he accepted it immediately. ng Anh Cho Ng solvent ế of arriving on time. tangible Dictionary of Human Resources and Personnel Management dis- il- im- in- ir- un- , so we have decided to write it off. regular satisfied Wordbuilding 4: Opposites 4: Wordbuilding to their opposite form using a prefix. The first one has been done as an one has been done a prefix. The first form using to their opposite , and according to management it was also , and according to management it was competent to make major decisions without first consulting the directors. to be a good manager. conditional for paid sick leave until you have worked here for three months. for paid sick leave until you have worked capable bold AROMA Ti official in recoverable time’ is the time spent by a worker which does not contribute to workers waste raw materials and fail to complete tasks on schedule. materials and fail to complete tasks workers waste raw decisive authorised eligible taxes are taxes that are not paid direct to the government. taxes are taxes that adjectives Indirect Effective negotiators. new. production. Efficient Direct = trademarks. The prefixes you will need are: The prefixes you will example. Change the Change the © Bloomsbury Publishing Plc. For reference see 21. Getting skilled staff is becoming 22. be dismissed for Under the terms of your contract, you can 20. You are 18.19. The company was declared The company has several 16. The terms of the contract are quite 17. The sales manager is 14. team was quite The negotiating 15. ‘ 12.13. You are we're rather I'm afraid 10.11. He is too is The debt 8.9. seems to be She strike was The 6.7. procedure is highly This job offer was The 4.5. views and those of the department manager were Her company was criticized for operating with The 2.3. of the clerk was The manager's treatment 1. 14 general vocabulary Prepositions .Sixofthemanagementtraineeshavebeensponsoredtheircompanies. 1. 6 Ilook forwardhearingfromyousoon. Afterthreeyearsatuniversity,shetookoutajobinsmall printingfirm. 26. Ifyoucan'tworkpressure,willprobablyfindthe verydifficult. 25. Iwouldliketoknowwhoisresponsibleaboutcausingallthese problems. 24. Werelyoursupplierstomakesuredeliveriesaremadeontime. 23. Onthetermsofyourcontract,youcan'tworkforanothercompany. 22. We'remeetingthesalesrepsinLondondaybeforetomorrow. 21. Insidertradingisnotonlyimmoral,butitalsothelaw. 20. Therearenogroundsofdismissal. 19. Heisunderfull-timeemployment. 18. Employeeshavenoticedonan improvement intheworkingenvironment. 17. Mysalaryisequivalentthatoffar lessexperiencedemployeesinotherorganisations. 16. Westillhavetoovercomeonseveral obstaclesinournegotiationswiththeunion. 15. Sheisawaywithmaternityleave. 14. Someofourstaffworkuptoten hoursforeveryday. 13. Thenewassistantmanagerhas adegreeonBusinessStudies. 12. Ihavebeengrantedwithcompassionate leavetovisitasickrelative. 11. Membership isbythediscretionofcommittee. 10. Although theythreateneddismisshim,hisperformanceatworkdidn'timprove. 9. Thecompany enticedstafffromothercompaniesthroughofferingthemhighersalaries. 8. Shewrote aletterofcomplaintthemanager. 7. Thecompany willmeettoyourexpenses. 6. Hisbackground istheelectronicsindustry. 5. Several membersofstaffweremaderedundantundertherecession. 4. Thechairmanisabroadinbusiness. 3. 2. 3. Anunnecessarypreposition 2. Awrongpreposition 1. Amissingpreposition types: The sentencesinthisexercisecontainmistakes.mistakesarealltheprepositionsandtherethree Find themistakesandcorrectthem. Example: I’lltelephonetoyoutomorrow= Example: We’remeetingagaininTuesday= Example: Ispokehimaboutthislastweek= © Bloomsbury PublishingPlc. Forreferencesee AROMA Ti ế ng AnhCho Ng ườ Dictionary ofHumanResources andPersonnelManagement i Đ i Làm-www.aroma.vn to him aboutthislastweek. to you tomorrow. on Tuesday. (ISBN 07475 66232) general vocabulary 15 (ISBN 0 7475 6623 2) Working words Working i Làm - www.aroma.vn Đ i ườ ng Anh Cho Ng ế Dictionary of Human Resources and Personnel Management people who come ______a wide range of backgrounds. ______is the ______a wide range of backgrounds. people who come with AROMA Ti result. time she only took one or two days ______sick. very interested in the project. ______we had hoped to implement. else in the company ______his enthusiasm for working at weekends. ______to stand. organisers expected, and ______there were only 20 chairs, most of us ______received an ‘Employee of the Year’ award. retraining course. decided to use our bigger offices ______Birmingham. ______apply for the position, we weekend. each year. the office. reasonably expect ______change careers two ______three times. ______change careers two ______reasonably expect helped to double the sales figures. ______country. reason why I'm so keen ______working in Human Resources. reason why I'm so © Bloomsbury Publishing Plc. For reference see This exercise lets you review some of the more common uses of ‘grammar’-type words (prepositions, ‘grammar’-type words common uses of some of the more lets you review This exercise gap in the sentences. to complete each Use one word etc) in context. pronouns, prepositions, conjunctions, There is an example at the beginning. than one answer may be possible. In some cases, more 20. the cancellation ______several new projects Reduction ______demand has led ______19. ______surprise, since previously she ______been Her sudden change of heart took everyone 17. enthusiasm, and ______excellent progress as a He approached the training course ______18. age of 26 ______she retired, and during ______She worked for the company ______the 16. ______works in our Chicago department, has Pauline Halmsworth, a production manager 14.the presentation, which was far ______than the ______least 60 people turned up for 15. mistakes as ______else. Managers are ______capable of making 13. but ______made him different ______everybody In most respects he was a typical employee, 11. attend ______you do really well in your attainment test, you ______be asked to ______12. how many people holding the interviews ______our Bristol branch, but ______We discussed 9. ______the are ______allowed to leave early, ______if they promise to work overtime Staff 10. ______time to the meeting, and ______prepared to stay late. Please come 8. job. afraid ______say he has absolutely ______chance ______getting the I'm 6. about 20% 2001 and 2005, the accession rate in this company increased ______7. them live ______two of our employees commute from London, but ______of One 4.5. spite ______being rather lazy, he always ______to get good results. In ______he spent ______second year of his contract working in the Melbourne office, He 3. can for life. ______days, they people ______to have the same career A few years ______, 1. I enjoy working 2. in biggest employment agencies is in the city centre, is ______of the ‘Hands On’, ______16 general vocabulary Formal words1 0The different unions have 20 Can you 19. Wehavebeen 18. Thechairmanhasaskedallmanagersto 17. Productioncostsare 16. Wehave 15. Thechairman 14. Priceswillbe 13. Weare 12. Theworkerswere 11. Atthemeetingitwasdecidedto Thechairman 10. When hewasdismissed, 9. Ouraccountants havebeenaskedto 8. Thecontract was 7. Hewas 6. Itwill betheHRmanager'sjobto 5. Themanagement increasedtheirofferinthehopeof 4. Thevalue ofthebusinesswas 3. Weneed to 2. 1. need tochangetheformofverb. verbs /expressionsinthebox.Eachsentencerequiresonly Change the‘neutral’verbsandexpressionsin These ‘formal’wordsareoftenverbs. We becomes We reports, etc).Forexample,insteadof‘ In abusiness/officeenvironment,weoftenuse‘formal’words,especiallyinourwrittenEnglish(letters, consulted asked amalgamate assess at : address our accountant our accountantabouttax. waiting for given help chosen © Bloomsbury PublishingPlc. Forreferencesee AROMA Ti examine indetail changed stopped spoke to me withtheseincometaxreturns? the jobofcheckingsalesfigures. told assign adjourn a newdistributionmanager. cancelled given awarning for advice that theshipmentwillarrive nextweek. analyse shared the decisionofplanningdepartment. according tothecurrentrateofinflation. ế the meetinguntil3o'clock. the salesteam. ng AnhCho Ng joined together tomakeonemainunion asked by thecourt. according toprojectedrevenue. asked foradvice calculated tobe about ourtax. assist the marketpotentialofthesenewproducts. adjust give organise his union annul await by themanagerforcarelesswork. examine bold middle managementasalaryincrease. come to ườ Dictionary ofHumanResources andPersonnelManagement in thesesentencestomore‘formal’wordsusingthe the inductionprogramme. assure for support i ’, wemightuse‘ the accountsforlastquarter. Đ administer £5 million. i Làm-www.aroma.vn appeal to award the meeting. one stopping word orexpression.Inmostcases,youwill . attend consulted the strike admonish appoint . ’. audit happening apportion advise (ISBN 07475 66232) . avert general vocabulary 17 enter redeploy . tender engage present (ISBN 0 7475 6623 2) specify . in the company waive elect allowed to return to the Formal words 2 words Formal outline settle i Làm - www.aroma.vn more staff. Đ i experienced staff the company's plans for the coming year. the company's plans for the coming his resignation. ườ to senior manager level. upgrade dismiss take on keep notify . his claim for storm damage. of the union's decision. hand in pay sequester the new staff structure to the Board. his claim for compensation. ng Anh Cho Ng consult taken away by order of the courts about the new product in detail. in the first of each pair of sentences can be replaced by a more ‘formal’ by a more can be replaced of each pair of sentences in the first ế to the union's proposals. license Dictionary of Human Resources and Personnel Management undertake formally told not to call a strike without further negotiation. told bold retain talk about agreed his right to early retirement. increased in importance AROMA Ti agreed gave a general description of consent inquire refused to accept given up ) ) reinstate jobs from which they were dismissed The management were _____ of the union's decision. The union has _____ not to call a strike without further negotiation. The union demanded that the sacked workers should be _____. The union demanded that the sacked If we increase production, we will need to _____ more staff. The HR director will _____ the new staff structure to the Board. The management agreed to measures to _____ experienced staff. The management agreed to measures Her job has been _____ to senior manager level. He has _____ his right to early retirement. After a lot of thought, he decided to _____ his resignation. After a lot of thought, he decided to The sales people were _____ about the new product. The sales people were _____ about the proposals. The management _____ to the union's The union has had its funds _____. his claim for storm damage. The insurance company refused to _____ for the coming year. The chairman _____ the company's plans The court _____ his claim for compensation. brief index © Bloomsbury Publishing Plc. For reference see The words and expressions in and expressions The words in the crossword grid on the next page. Write your answers verb in the second sentence. These verbs can be found in the box below, but in most cases you will need to cases you will below, but in most be found in the box These verbs can second sentence. verb in the form. change their 4. The HR director will 5. The union has 3. The management were 1. He has 21. Her job has been 20.to If we increase production, we will need 18. of thought, he decided to After a lot 19. The court 17. demanded that the sacked workers should be The union 15. The chairman 8. union has had its funds The 12. company refused to The insurance 7. management The 2. management agreed to measures to The 6. sales people were The Down ( Across ( Across 18 general vocabulary 6 IfyouwanttoseetheHRmanager, 16. Thecompanyhasbeen 14. Weare 13. Salariesare 11. Weclosedthedesigndepartmentand 10. He 9. Candidatesareaskedto 8. We 7. If youwanttoseetheHRmanager,_____yournameinappointmentsbook. The companyhasbeen_____tosellspareparts. We are_____intothebackgroundofnewsupplier. Salaries are_____tothecostofliving. He _____totakeearlyretirement. Candidates areaskedto_____whichofthepoststheyapplyingfor. We _____ouraccountantabouttax. We closedthedesigndepartmentand_____workforce. chose 19. 7. asked trying tofindoutabout to takeearlyretirement. © Bloomsbury PublishingPlc. Forreferencesee our accountant linked AROMA Ti 8. 20. 17. to thecostofliving. 13. 1. given formalpermission ế state clearly ng AnhCho Ng for advice 9. the backgroundofnewsupplier. write 2. about ourtax. which ofthepoststheyareapplyingfor. moved 5. your nameintheappointmentsbook. ườ Dictionary ofHumanResources andPersonnelManagement 21. i the workforce Đ i Làm-www.aroma.vn 15. 10. 6. to sellspareparts. 3. 18. 12. to anotherdepartment. 14. 4. 16 11. (ISBN 07475 66232) general vocabulary 19 L T . E . portable . . and . . . . skeleton . . basic. . . and marginal day medical . temporary wildcat manual under (ISBN 0 7475 6623 2) and E F T E net and occupational sector and and senior and and and and report development and annual N T T L , and after and and evening skilled national earned full-time . unofficial , and after factor , and after fixed-term i Làm - www.aroma.vn secretary R E M Y Đ , contract salary i and , and after insurance , , , and after ườ , and after Word association 1 association Word , and after and , and after , and after , and after C , and after work contributions analysis appointment law structure assistant ownership , cover law dispute , , wage , notice and and support and and and examination and and and P S , pay and , and tax enterprise scheme agency work allowance accounting age review call transfer cover force agency policy ng Anh Cho Ng ế S S Dictionary of Human Resources and Personnel Management E I P in each of these sentences can be linked by one other word. All these words have other word. All be linked by one these sentences can in each of AROMA Ti italics P S M L I C M shaded © Bloomsbury Publishing Plc. For reference see 14.15. can come before This word can come before This word 11.12. can come before This word 13. can come before This word can come before This word 9.10. word can come before This can come before This word 7.8. word can come before This word can come before This 4.5. word can come before This 6. word can come before This word can come before This 2.3. before This word can come before This word can come 1. before This word can come 13 14 15 11 12 8 9 10 5 6 7 2 3 4 1 human resources connections. What are they? Write your answers in the grid at the bottom of the page (the bottom of the page in the grid at the Write your answers What are they? connections. human resources you will reveal something do this correctly, for you). If you word have been done letters of each first and last in the when they apply for a job. should have or prepare vertical strip that all candidates The four words in The four 20 general vocabulary Word association2 been doneasanexample. Link theverbsinsentences1-15withanounfromboxtomakeword‘partnerships’.Thefirstonehas 5 Youcanapplyfor,offer,takeup,hold,fill,beappointedtooraccept______. 15. Youcanbreak,enforce,obey,disobey,violate,bend,relaxorcomplywith ______. 14. Youcanmake,resolve,respondto,uphold,dealwith,investigateorbe cause for______. 13. Youcancollect,payinto,draw, takeout,qualifyfororinvestin______. 12. Youcanannounce,tender,demand, handin,offeroraccept______. 11. Youcanpay,settle,keeporfalsify ______. 10. Youcan levy,impose,lift,deduct,raiseorintroduce______. 9. Youcan make,arrange,schedule,confirm,keeporcancel______. 8. Youcan applyfor,offer,create,accept,leaveorturndown______. 7. Youcan offer,negotiate,sign,break,terminateorrenew______. 6. Youcan draw,earn,offer,pay,raise,revieworreduce______. 5. Youcan announce,avoid,face,receiveortake______. 4. Youcanacquire,gain,hold,lackorneed______. 3. Youcanfollow,carryout,give,issueorreceive______. 2. Youcanstart,beinoroutof,lookfor,offerreturnto 1. a job accounts © Bloomsbury PublishingPlc. Forreferencesee a pension AROMA Ti an appointment rules ế ng AnhCho Ng a post a salary a complaint qualifications ườ Dictionary ofHumanResources andPersonnelManagement i Đ i Làm-www.aroma.vn a tax work a contract redundancy work . instructions resignation (ISBN 07475 66232) general vocabulary Word associationUnit 0000 3
Part 1: Identify the 13 words in this box by reading from left to right ( ) and from right to left ( ), following the directions of the arrows. The first one has been done for you as an example.
Ö c o m p u t e r s t a f f t a x m a n a ° ¯ a l f l e s s s e n i s u b t n e m e g © ª b o u r p a y c a r e e r c o m p a n y ° End l a i r t s u d n i b o j s e l a s © Part 2: Each of the words above can be used before these groups of words. Decide which word can come before each group. Word group 10 has been done for you.
Group 1: comparability, day, differentials, freeze, hike, package, parity, rise, round, scale Group 2: abatement, adjustment, allowance, bracket, code, credit, declaration, exemption, form, shelter, threshold
Group 3: audit, committee, course, development, education, function, ratio, style, team, technique, trainee
Group 4: application, ceiling, cuts, cycle, description, dissatisfaction, enlargement, enrichment, freeze, loading, offer, opportunities, rotation Group 5: charges, dispute, force, grading, injunction, market, mobility, relations, turnover, wastage
Group 6: accident, action, development, disease, dispute, health, practices, relations, tribunal, unrest
Group 7: car, director, executive, handbook, law, loyalty, secretary, town, union Group 8: analysis, assistant, budget, campaign, chart, department, drive, executive, force, manager, representative, target Group 9: agency, appointment, association, canteen, incentives, management, outing, representative, status, turnover Group 10: department, error, file, fraud, language, listing, literate, manager, programmer, readable, services, system (Answer = computer) Group 11: anchor, break, change, development, expectations, ladder, opportunities, path, pattern, structure, woman Group 12: address, agent, card, centre, college, cycle, expenses, letter, plan, school Group 13: appraisal, assessment, certification, confidence, employed, fulfilment, managed team, starter
AROMA Tiếng Anh Cho Người Đi Làm - www.aroma.vn 21 © Bloomsbury Publishing Plc. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) 22 general vocabulary Unit 0000Word association4: new employer. (j)______. Anexperiencedworkerwhoisingreatdemandcan(k)______ahighwageorsalaryfrom something wrong,theemployercan(h)______hiswages.Wagesandsalaries(i)______or (e)______, (f)______or(g)______salarieswages.Ifanemployeeispersistentlylatedoes An employeecan(a)______or(b)awagesalary.employer(c)______,(d)______, each wordhasbeenunderlined (f) Thedifferencesinwagesbetweenemployeessimilartypesofjobsarecalled (e) A (d) Theactofkeepingincreasesinwagesundercontroliscalleda (c) A (b) Thebasisonwhichanemployeeispaidcalleda (a) Changesmadetowagesarecalled (h) Asalary______isasudden reductioninsalary. g) Salary______areallthe salariesatdifferentlevelsinacompany. contract. (f) Asalary______isthe highest levelonapayscalethatanemployeecanachieve underhisorher (e) Asalary______isare-examinationbyanemployer ofanemployee'spay. (d) Salary______arethehopesofanemployeethat their salarywillincrease. (c) Salary______isasituationwhereanincreaseinpay isgreaterthanthatofofficiallynegotiatedrates. jobs. (b) Asalary______istheorganisationofsalariesina companywithdifferentratesofpayfor tax, NationalInsurance,etc. (a) Salary______referstomoneywhichacompanyremoves fromsalariestopaythegovernmentas Complete thesedictionarydefinitionswithwordsfromthebox. 4. (h) Afinancialbenefitofferedasarewardtoemployeeswhoperformverywelliscalled (g) A Decide whetherthesestatementsare 3. Completethisparagraphwithverbsfromthebox. 2. Rearrangetheseletterstomakeadjectivesthatcancomebefore 1. bal wage-price spiral wage freeze wages floor lv ginil elevi is thedepartmentinacompanywhichresponsibleforpayingemployees is aperiodduringwhichcompanydoesn'tpayanywages. © Bloomsbury PublishingPlc. Forreferencesee vcab fall AROMA Ti command bands occurs whenpricesfall,andsowagesfallaswell. smoin is offer . ế expectations ng AnhCho Ng ceiling wage adjustments cut l iuimm nla pay true dock or ườ Dictionary ofHumanResources andPersonnelManagement cut review false wage formation nhonym mn i Đ raise . i Làm-www.aroma.vn : salary deductions draw wage restraint structure rise lgraevea tl . wage earn and and reduce . drift wage differences salary alnua . Thefirstletterof wage incentive wage neyy (ISBN 07475 66232) . rla . general vocabulary Word association 5: work andUnit working 0000
A. Hidden in the grid below there are 23 words that can be used after work and working? How many can you find? You can find them by reading across ( ) and down ( ).
For example: work profiling working supervisor
s s e x p e r i e n c e o h s i s
h t t d a y a b c d e f u g c p t
a a h o u r s r a g e l t j h r r
d n i l c o n d i t i o n s e o u
o d c u t e a m k l m w n o d f c
w a p n s u p e r v i s o r u i t
p r a c t i c e s q l o a d l l u
r d s h o v e r l o a d t u e i r
m e a s u r e m e n t v w x o n i
y s h a r i n g s a m p l i n g n
w e e k z s t o p p a g e a b c g
B. Use the expressions to complete these sentences.
1. Everybody in the office is suffering from stress because there's so much to do all the time. They're all complaining of ______. 2. The factory is noisy, dark, hot and dirty. The union says that unless ______improve, they'll down tools and walk out. 3. According to our ______figures, it should be possible for a team of five skilled employees to produce 20 units an hour. 4. Fiona's a student on a business course. She's spending some time with our company on ______to see how a successful company is run.
5. My ______are from nine to five, but I get 30 minutes for lunch, and two 20-minute breaks.
6. Karen is our ______: she works on the production line, but she also controls the work of the others on the factory floor.
7. I resigned last week, but I need to ______my notice, so I'll be here for another 3 weeks.
8. ______is becoming increasingly common as people have to do more in less time, with inadequate equipment and in an unpleasant environment. There have even been reports of physical violence. 9. The company has made radical changes in its ______recently in an attempt to increase production and create a more flexible working environment. 10. According to our ______for today, we need to have 500 units checked, packed and despatched by lunchtime. 11. We're going to have a busy day, with meetings all morning, a staff development workshop in the afternoon, and a ______in-between. 12. Frequent ______by the union are holding up production and losing us money.
AROMA Tiếng Anh Cho Người Đi Làm - www.aroma.vn 23 © Bloomsbury Publishing Plc. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) 24 general vocabulary Unit 0000Two-word expressions 1 Exer 0 Thiscompanyhasaveryhigh______,whichmanyof ouremployeesareblamingonpoor 10. Whenshewassackedforsendingpersonalemails whensheshouldhavebeenworking, she 9. Ifyouwanttobesuccessfulinthiscompany,it's importanttoacquireabitofcomputer _____ Bybeingappointedsalesmanager,shemovedseveralsteps upthe______. 8. 7. Our_____is£7.50anhour,butthisrisesto£10.50 an houraftertheemployeehasbeen 6. Thesedays,itisnotenoughtobeabledoonejobwell.You needtohave_____sothat 5. Wehavetocarryouta_____sothatwecandecide which ofouremployeesshouldgofor 4. Wewill begintherecruitmentdrivewithourannual______,beginningatNorthLondon Inreturn foralargepayment,severalofouremployeeshaveofferedtoaccept______. 3. 2. ______hadtobetakenpreventfurtherdisputesbetweenworkersandmanagers. 1. Complete thesesentenceswithatwo-wordexpressionfromabove. The firstonehasbeendoneasanexample. been giventhefirstletterofeachword,andyoucanfindrestwordinboxbelowgrid. Complete thewordsingridtomaketwo-wordexpressionsconnectedwithHumanResources.Youhave Exer v______redundancy s______differential p______ladder m______round j______satisfaction g______procedure d______action a _ncentive cise 2 cise 1 ccession _es _hift management. complained of_____ toherunion. _____ andotherITskills. with usforsixmonths. you canmorefromjobtoeffectively. further training,andwhichshouldbetransferred. University. _ccession rate _rievance © Bloomsbury PublishingPlc. Forreferencesee AROMA Ti _now _hildcare _ccupational ế ng AnhCho Ng _romotion _ob w______dismissal t______spirit q______time n______assessment k______-how h______capital e______liability b______scheme _ilk _oluntary _eam ườ Dictionary ofHumanResources andPersonnelManagement _rongful i _ine Đ i Làm-www.aroma.vn _eeds _onus _isciplinary _uality l______manager i______plan f______worker c______provision y______-man u______communication r______rate o______mobility _eplacement _pward _uman _mployer's (ISBN 07475 66232) _reelance general vocabulary Two-word expressionsUnit 0000 2
Hidden in the two boxes below there are 39 expressions which use two words. The first word of each expression can be found in the first box, and the second word can be found in the second box. The words can be found by reading from left to right ( ) only. Set yourself a time limit of 10 minutes to see how many you can find. One word in the second box can be used twice.
Examples: track record body language
a d v e r s e a d v i s o r y g r o u p a g e h e a l t h r e s t r i c t i v e r a c i a l t e r t i a r y c a r e e r s e v e r a n c e t r a c k r e s u l t n e g l i g e n t h o t o f f i c i a l i n e f f e c t i v e i m m e d i a t e i n c r e m e n t a l a p p r a i s a l c o l l a b o r a t i v e p r o b l e m i n f o r m a t i o n s k i l l s s e x v a l u e g r o s s a t t e n d a n c e a l l o w e d c o r p o r a t e f a s t b o d y c o l l e c t i v e r e w a r d e a r n i n g s j o b s e l e c t i o n a n c i l l a r y n o t i c e d r e s s
n e g l i c e n c e b a r g a i n i n g m e s h p r o c e d u r e w o r k i n g a c t i o n i n t e r v i e w s t a f f o p p o r t u n i t i e s d e s k i n g s e c t o r d i s c r i m i n a t i o n d i s m i s s a l t i m e c l i m a t e l a n g u a g e p a t h d y n a m i c s d i s c r i m i n a t i o n r e c o r d i n v e n t o r y t i m e d i s p u t e c o v e n a n t c o d e o v e r l o a d a r b i t r a t i o n s c r e e n i n g d r i f t r e f e r e n c e p e r i o d t r a c k d r i v e n t i m e s c a l e s o l v i n g p a c k a g e p a y
AROMA Tiếng Anh Cho Người Đi Làm - www.aroma.vn 25 © Bloomsbury Publishing Plc. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) 26 general vocabulary Unit 0000Phrasalverbs1 .Heresignedlastweek,andisnow_____ 2. Hedecidedtoresign,so_____ 1. Inthelastsixmonthswehave_____ 22. Discussionofitem4was_____ 21. He_____ 18. Thecompanywas_____ 17. Twomonthslater,they_____ 16. I'll_____ 14. Theunionsare_____ 12. Negotiations _____ 8. Shedoesn't _____ 6. We'll payyouhalfnow,and_____ 5. Thecompanyis_____ 3. Management All ofthephrasalverbscanbefoundin simple, pastparticipleorpresentparticiple). means. Theverbsyouneedareinthebox,butmanycaseswilltochangetheirform(past complete thecrosswordgridonnextpage.Thesentencesinitalicsexplainwhateachphrasalverb Complete thesentenceswithaverbsothateachsentencecontainsphrasalverb.Usetheseverbsto Down ( Across ( follow difference iscovered) resigning andactuallyleaving thecompany) date) or forever) further) something) back . ) ) up down © Bloomsbury PublishingPlc. Forreferencesee AROMA Ti cancel your ideaoftargetingouraddresslistwithaspecialmailing. run get the jobhewasoffered. on on against with hernewboss. down into thenight. ế set up go ng AnhCho Ng carry in 1994. its Londonoffice. back the proposedredundancies. in over his notice. up Bloomsbury DictionaryofHumanResourcesandPersonnel sort hand on theiragreement. behind until thenextmeeting. (to beginsomethingortoorganisenew) (to continueslowlywithoutending) the differencenextmonth. close (to refuse) out (to befriendlyorworkwellwithsomeone) ườ Dictionary ofHumanResources andPersonnelManagement (to deliveraletterbyhand) our rivals. his notice. i Đ turn (to shutashop,factoryorserviceforlongperiod hold i Làm-www.aroma.vn drag (to havefewersalesormakelessprofit) (to workduringthetimebetween (not todowhathasbeenpromised) (to struggletotryovercome weed (to postponeorputbacktoalater make fall (to payextrasothatalossor work (to examinesomething opt fight (ISBN 07475 66232) phase fill general vocabulary 27 (to remove (to decide not to do (to support or help) (ISBN 0 7475 6623 2) 9. 1. (informal - to decide to carry out (to do someone else's job (to do someone else's 21. 16. (to put into order) (to balance or act against each other and (to balance or act against (to remove something gradually) 2. 11. i Làm - www.aroma.vn Đ i them for a while. (to continue or to go on doing something) (to continue or to ườ 3. 5. 7. with 12. 19. 4. 8. in his argument with management. candidates who have low mathematical skills. skills. who have low mathematical candidates up 6. 13. 18. when they realise how hard the project is? when they realise how hard the project out the increased sales revenue. the increased sales ng Anh Cho Ng as a supplier of spare parts. ế out Dictionary of Human Resources and Personnel Management out out 20. 10. working in spite of the fire. working in spite of the accounts problem with the auditor? the accounts problem with the auditor? 15. 22. on AROMA Ti out 14. for him while he is away at his brother's wedding. for him while he is in 17. an idea or project) temporarily) something) unsuitable candidates or employees) unsuitable invalid) so make each other © Bloomsbury Publishing Plc. For reference see 20. refused to _____ him His union 19. sound good. Let's _____ Your suggestions 13._____ Did you 15. they'll _____ Do you think 11. will be _____ Smith Ltd 10. I'll _____ 7. The staff _____ 9. Higher costs have _____ 4. to _____ The test is designed 28 general vocabulary Unit 0000Phrasalverbs2 2 Thereisn'tenoughwork,sowe haveto_____someofyoufortheday. 12. Themanagertriedto_____ totheworkforcewhysomepeoplewerebeingmade Weweren'tableto_____ thediscussionsuntilmidnight. 11. 10. Themanagement _____theunion'sdemands. 9. Don't worktoohardoryou'll_____yourself_____. 8. Hehas _____thesamejobforlastsixyears. 7. Make sureyoudon'tmakeanymistakeswhen_____theapplicationform. 6. Atthe meeting,thechairman_____subjectofredundancypayments. MrSmith is_____thechairman,whoill. 5. 4. Youmust _____alltheforecastsbudget. Thecompanyis_____itselfexpansionintotheAfricanmarket. 3. Paymentwillbe_____untilthecontracthasbeensigned. 2. 1. The sentencesin verticalstrip.Thisphrasalverb means ‘tomakesomethinghappenearlierthanoriginallyplanned’. If youdoitcorrectly,willrevealanotherphrasalverbinthe to changetheformofverb. boxes A+B.Writetheappropriatephrasalverbforeachsentenceingrid.Insomecasesyouwillneed Each sentence1-12canbecompletedwithaphrasalverb,usingverbandparticleorparticlesfrom break bringbuildburnfillgear demands) employee's hoursofworkbecauseshortagework) redundant. because ofstress) a longperiodoftime) required informationinthespacesonaform) something forthefirsttime) being setup) 7 6 12 11 10 9 8 5 4 3 2 1 get giveholdstand A: Usetheseverbs italics © Bloomsbury PublishingPlc. Forreferencesee (to makesomeoneunderstandsomething) AROMA Ti after eachsentenceexplainwhatthephrasalverbmeans. ế ng AnhCho Ng ườ Dictionary ofHumanResources andPersonnelManagement i Đ i Làm-www.aroma.vn (to addsomethingtoelsethatis (to becometiredandincapableoffurtherwork (to managetodoadifficultjob,usuallyover shaded across downbackforininto (to takesomeone'splace) (to makeconcessionsoragreeto off outtoupway (to stop) (to wait,tonotgoforward) B: Usetheseparticles: (to getready) (to reduce (to referto (ISBN 07475 66232) (to writethe general vocabulary PhrasalUnit verbs 0000 3
Match the questions on the left with the most appropriate answers on the right. The answers contain a definition or an explanation of the phrasal verbs in bold on the left. The first one has been done for you.
1. Would you advise against moving A. Yes, they thought they might be able to the head office to Edinburgh? do a bit better as long as we were prepared to work harder. 2. Did you manage to turn the company round? B. Well, we haven't actually bought it yet, but we've made an offer to buy most of 3. Do you think the staff will walk out the shares. when they hear the news? C. No, I don't think we're going to employ 4. Did you manage to get through to anyone else for the time being. the complaints department? D. Yes, I don't think we should do that. 5. Shall we put back the meeting until everyone can come? E. Possibly, but we're not sure we'd want to wait too long before asking. 6. Were the management willing to improve on their previous offer? F. Yes, I've had three phone calls already this afternoon. 7. Would you be prepared to hold out for a 10% pay rise? G. Well, there has already been some gradual expansion, but it's going to take 8. Will we be able to hold him to the time. contract? H. Well, I certainly think it's a good idea to 9. Can we clock off yet? move it to a later date.
10. Have you taken over the company? I. Yes, it was making a loss, but now it's a very profitable organisation. 11. Are they hoping to build up a J. I hope so. I don't want to allow any profitable business? changes to be made at this stage. 12. Do you think you'll have to let Mr K. We should manage, although everyone Walton go? will have to work a bit harder. 13. Have our reps called in to give us their sales figures? L. Yes, it's time to leave. Let's go home.
14. Have the managers agreed to take on M. Probably, and we really don't want more staff for the Witney office? everyone to stop working and leave in protest. 15. Can we get along all right with only half the staff we had before? N. We don't like making people redundant, but it looks like it's our only option.
O. No, they weren't answering the phone.
AROMA Tiếng Anh Cho Người Đi Làm - www.aroma.vn 29 © Bloomsbury Publishing Plc. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) 30 general vocabulary Unit 0000Phrasalverbs4 0 It'svery importantto 20. He 19. Weareplanningto 18. Themeetinghasbeen 17. Workersrefusedto 16. WehadtocanceltheprojectwhenourGermanpartners 15. Afterseveralyearswiththecompany,she 14. Wemaydecideto 13. Thenewsystemofpensioncontributions willbe 12. Themanagementhaverefused to 11. Afteranagreementwasreached, theunion 10. Theaccounts department 9. Shedecided totakeearlyretirement,so Weplan to 8. 7. Negotiations betweenmanagementandtheunions 6. Wehaveinstallednetworkedcomputersto Paymentwillbe 5. 4. Ifyouwantto 3. Thecompanywas Ifyoucomplain,might 2. 1. sentence. the othersentences.Thephrasalverbyouneedforeachsentenceisexplainedin verb. Decidewhichonesarewrongandreplacethemwiththecorrectphrasalverb,youwillfindin The followingsentenceseachcontainaphrasalverbin reduce) or bringsomethingingradually) something used) work responsibilitiestosomeoneelse) negotiation, usuallybecausenoagreementhasbeenmade) career) planned) something, oftenastheresultofpressurefromsomeone) (to startanewjob) something) sections) your job) else, usuallynotinyourcompany) deal orarrangement) got on © Bloomsbury PublishingPlc. Forreferencesee well inhisnewjob,andwas soonpromoted. bring out AROMA Ti put out held up broken up bring down give into get ahead carry out a newmodelofthecarformotorshow. put off in yourjob,you'llneedtoshowmorecommitment. ế ng AnhCho Ng until thecontracthasbeensigned. got out get and separatedivisionssoldoff. any oftheirrights. for twoweeks. most ofourworktofreelancers. your money your dutiestothebestof ability. the priceofsomeourbrandstohelpincreasedemand. give up the draftaccountsintimeformeeting. took up handed over ườ Dictionary ofHumanResources andPersonnelManagement pressure fromtheunions. cut downon back phased in i (to arrangeforsomethingtotakeplacelaterthan bold Đ called off i Làm-www.aroma.vn . her responsibilitiestodeputy. (to handsomethingtosomeone,orlose (to receivesomethingwhichyouhadbefore) . However,halfofthemusethewrongphrasal backed out the strike. a newpostwithoneofourcompetitors. (to succeed) broke down paperwork. over thenexttwomonths. (to delay) (to splitsomethinglargeintosmall (to sendorgiveajobtosomeone after sixhours. (to askforsomethingtostop) (to producesomethingnew) (to yieldortosurrender) (to dowhatisnecessaryfor (to reducetheamountof . (to stopbeingapartof italics (to advanceinyour (to produce at theendofeach (to stopa (to passyour (ISBN 07475 66232) (to introduce (to general vocabulary Idioms 1: The people you workUnit 0000with
There are a lot of informal, idiomatic and slang words that we can use to talk about different types of people who work in a company. Many of them are used in a humorous way. Some of them are not very complimentary, so you should be careful how you use them!
Read the descriptions of these different people, then match them with the idiomatic noun in the box at the bottom of the page that best applies to them. The first one has been done for you.
1. Alice enjoys her work, and has no grievances against her employer. = a happy camper 2. Brian is a brilliant young man who has quickly become very successful. 3. Clarice is an angry worker who is always spreading discontent in the office. 4. Daniel was brought in to deal with a big project, made a lot of fuss, achieved nothing and then left. 5. Elizabeth is a second-level manager who is responsible for carrying out commands and communicating messages from the top-level executives. 6. Frank works all the time, and is unhappy when he's not working. 7. Gary is new to our company, but he didn't need to be trained for the job as he was already experienced in his line of work. 8. Harriet is a junior executive who assists a senior executive, and is always following him around the building. 9. Ian is rich and successful because of all the hard work he has done. 10. Janine often moves from one job to another because she has skills that a lot of companies value. 11. Kevin is obsessed with the Internet, and spends all his time on the computer. 12. Louise is an influential and dynamic woman who makes things happen. 13. Martin always agrees with everything his boss says. 14. Nora secretly has a second job which she goes to in the evening, and which pays cash. 15. Oliver does a large variety of small jobs in the office. 16. Penelope always appears to have an endless supply of good ideas. 17. Richard is a senior executive who performs extremely well. 18. Sally left the company last year, but returned to work for us again last month. 19. Tom is an executive who dresses well and follows procedure, but doesn't actually contribute much to the company. 20. Ursula is a lazy employee who tries to get away with doing the least possible amount of work. 21. Vic is very knowledgeable about technology and mathematics, but is not very good at relating to people. 22. Wendy always follows her instincts when responding to a question rather than considering it rationally.
a boomerang worker a digithead an empty suit a free worker a goldbricker a happy camper a heavy hitter a hip shooter an idea hamster a Man Friday a moonlighter a mover and shaker a nethead a pilot fish a plug-and-play employee a seagull manager a self-made man a spear carrier a toxic employee a whizz-kid a workaholic a yes-man
All of the words and expressions in this box can be found in the Bloomsbury Dictionary of Human Resources and Personnel Management. AROMA Tiếng Anh Cho Người Đi Làm - www.aroma.vn 31 © Bloomsbury Publishing Plc. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) 32 general vocabulary Unit 0000Idioms2 12. Ifyoucriticizesomebodyinwriting,wecansaythat you______them. 11. Whensomebodyisdismissedfromtheirjob,wecan saythattheyhave: 10. Workthatoffersthesamemoneyforlesseffortthan anothersimilarjobisoftenknownas: 9. Ifanemployeeisdeliberatelyoraccidentallyexcludedfromdecision-makingprocesses,theymight 8. Ifanemployeegetsveryangryatworkbecauseofsomethingbadorunpleasantthathappens,wecan 7. Whenanemployeetelephonestosaythats/heisnotcomingworkbecauseill,butinfactonly 6. Ifyoudoalotofdifferenttypesworkinanofficeforverylowpay,couldbereferredtoasa: 5. Ajobthatisnormallydonebyawoman,especiallyyoungone,sometimesreferredtoas: 4. Wemightrefertoabademployerwithreputationforlosingtalentedstaffasa: 3. Thepracticeoftransferringadifficult,incompetentornon-essentialemployeefromonedepartmentto 2. Wesometimessaythatpeoplewhocompeteforsuccessinbusinessoracareerareworkingthe: 1. Boringanddetailedwork,suchasexaminingdocumentsformistakes,couldbedescribedas: Management. find allthecorrectexpressionsin Choose thecorrectidiomaticwordorexpressionin(a),(b),(c)(d),foreachofthesesentences.Youwill (a) (a) (a) (a) complain thattheyarebeingleft: (a) say thattheyareexperiencing: (a) pretending tobeill,wesaythats/heistakingorthrowinga/an: (a) (a) (a) (a) another isknowninformallyasa: (a) (d) (a) pencil-smack got theshoe a cushynumber out oftheirmind office anger unwellie catsbody a pink-collarjob people churner weasel waltz horse race hammer andchiselwork pick andshovelwork © Bloomsbury PublishingPlc. Forreferencesee AROMA Ti (b) (b) (b) illie pigsbody (b) (b) (b) (b) dog race work rage (b) got thesandal (b) (b) turkey trot pencil-thrash ế (c) ng AnhCho Ng (b) people mixer a doddle a woolly-jumperjob horriblie out oftheblue Bloomsbury DictionaryofHumanResourcesandPersonnel (c) (b) (c) ratsbody nut andboltwork (c) rat race (c) (c) shopfloor strops (d) (c) cat calypso (c) a pushover (c) ườ Dictionary ofHumanResources andPersonnelManagement sickie pencil-punch got theboot people stirrer i (d) Đ (c) (d) i Làm-www.aroma.vn dogsbody out oftheirhead camel race (c) a fluffy-slipperjob (d) (d) (c) rabbit rumba child's play (d) (d) (d) bucket andspadework workplace wobblies (d) pencil-whip got theslipper people beater (d) out oftheloop (d) a furry-mulejob (ISBN 07475 66232) general vocabulary UnitIdioms 0000 3
Look at these mini-dialogues, and complete each one with an idiomatic expression from the box. You do not need to use all of the expressions.
cherry pick dead wood dress-down day dumbsizing ear candy exploding bonus eye service glad-hand graveyard shift helicopter view kiss up to leaky reply marzipan employee mushroom job shape up or ship out sweetener three-martini lunch
1. A. Oh no! Elaine sent me an email complaining about Mr Jones, and I wrote her a reply. I agreed that I thought Mr Jones was stupid and incompetent, and I've accidentally sent it to him! B. Oh well, don't worry. We all send a ______now and then.
2. A. I've told Tom that unless he improves his performance at work, he'll be fired. B. Good. It's about time somebody told him to ______.
3. A. A lot of our factory employees are happy to work at night because the money is good. B. Yes, working the ______can be a good way of making more money.
4. A. The only way to get promoted in this job is to flatter and be very attentive to the senior managers. B. That's terrible! You shouldn't have to ______people to get ahead in your job.
5. A. We need to get rid of some of our older and less productive staff. B. I agree. The ______has to go as soon as possible.
6. A. Ms Rigden met a lot of people at the conference, didn't she? B. She certainly did. I think I saw her ______almost everyone there.
7. A. On Wednesdays, we're allowed to wear informal clothes to work. B. Us too. Our ______is Friday.
8. A. My boss always compliments me and tells me how well I'm doing, but he never offers me a pay rise. B. Well, I suppose a bit of ______is better than nothing.
9. A. A lot of people in out company only do any work when the supervisor is watching them. B. It's the same in our company. In fact, ______is more common than you think.
10. A. We need to reduce the size of the company but we need to make sure it doesn't become unprofitable or inefficient. B. That's true. ______is something we need to avoid at all costs.
11. A. Alan says he's thinking of leaving the company to work for someone else. B. That's not good news. Offer him a ______and see if he can be persuaded to stay.
12. A. Do we need to look at all the problems in detail? B. No, not really. A ______should be enough for now. We just need the main ideas.
AROMA Tiếng Anh Cho Người Đi Làm - www.aroma.vn 33 © Bloomsbury Publishing Plc. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) 34 general vocabulary Unit 0000Changes 6 Salarieswillbe______tobringtheminlinewiththehigher rateofinflation. 16. Thequalityofworkintheofficehas______badlysince the oldmanagerleft. 15. Overthenexttwoyears,wewill______alloursalariedstaffwithfreelancers. 14. Hewas______frommanagertosalespersonbecauseofhispoorhandling ofthedepartment. 13. Thecompanyhasdecidedto______therulesonsmoking:fromnow on, anyonecaughtsmoking 12. Ourshareofthedomesticmarkethasbeenmuchbiggersinceimports______. 11. Thecompanyhasdecidedto______thecompanyrulesondresscodes:fromnowon,officestaff 10. Wehave ______oursalesforceinordertocopewiththeextrademandforproducts. 9. Weclosed thedesigndepartmentand______workforcetopublicitydepartment. 8. Older staffarebeingencouragedto______early. 7. When Iwantedtoleavethecompanyearly,managementrefused______mefrommy 6. Hiscontract wasinitiallyforfiveyears,butithasrecentlybeen______anotherthreeyears. 5. Thegood newsthisyearisthatcompanyprofitshave______fasterthantherateofinflation. 4. Thecompany willclosefortwoweekswhiletheofficesarebeing______. 3. Becauseofherexcellentwork,shewillbe______fromsalespersontomanager. 2. Inorderto 1. You willneedtochangetheformofverbinmanycases.Thefirstonehasbeendoneasanexample. Complete thesesentenceswithaverbfromthebox.Insomecases,morethanoneanswermaybepossible. Exer adapt downsize cise 1:V redeploy system. on companypremiseswillbefined. are notrequiredtowearsuits. contract. erbs adjust © Bloomsbury PublishingPlc. Forreferencesee AROMA Ti streamline enforce reduce alter ế distribution services,weareinstallinganew,moreefficientcomputer ng AnhCho Ng replace expand relax decrease release retire increase ườ Dictionary ofHumanResources andPersonnelManagement i Đ i Làm-www.aroma.vn demote streamline relocate lay off deteriorate renew phase in renovate downgrade (ISBN 07475 66232) promote general vocabulary 35 10. increase 15. release 5. deteriorate 19. retire (ISBN 0 7475 6623 2) 14. relax 9. expand 4. demote i Làm - www.aroma.vn 18. replace Đ i ườ 13. reduce 8. enforce ) 3. decrease 17. renovate decrease ng Anh Cho Ng ế Dictionary of Human Resources and Personnel Management 7. downsize 12. redeploy 2. alter -sion -ing -ion -tion AROMA Ti 16. relocate and add and add and add and add e e d e 1. adjust -ation -ment 11. promote 6. downgrade about 60. country. Sales Director was created. ______when the new post of International cise 2: Nouns © Bloomsbury Publishing Plc. For reference see A. No change (for example: B. Add C. Remove D. Remove E. Add F. Remove G. Remove The verbs in the first box can also be nouns, or they can be made into nouns by changing the end of the The verbs in the first box can also be in the second box so that they become nouns. There is an word. Match the verbs with the instructions example in the second box. Exer 24. decision. to ______some of the terms of the contract before we make a final We need 23. from 108 to to make the company more profitable, we have to ______the workforce In order 22. but this was the most senior position in the company was European Sales Manager, Until recently 20. 20 workers. for our products, we have had to ______Because of poor demand 21.the to other offices around its London offices, the staff were ______When the company closed 19. hard to ______to the new style of management. The staff are finding it 17. if we want to stay in business. We must ______expenditure 18. the next two months. contributions will be ______over The new system of pension 36 general vocabulary Unit 0000Overandunder 0 A.Ourstaffarealwayscomplainingthatthey're______. 10. A.Oursalesrevenuecoversthemanufacturingcosts,butnot theday-to-dayrunningcostsof 9. A.Roberthasadegreeinbusinessstudies,doesn'the? 8. A.Doesthisbusinessmakealotofmoney? 7. A.I'm learninghowtodotheproductionmanager'sjobincaseheneedstakesomeextended 6. A.Everyone saysthatElizabethworkshard,butinmyopinionshe'sabitofan______. 5. A.Do youthinkourstaffare______? 4. A.We're rather______atthemoment. 3. A.The workershave______thetimelimitsetbyproductionmanager. 2. A.Thedirectorsthinkthatourstaffare 1. over Look atthesemini-dialoguesandcompleteeachonewithawordfromthebox.Thesewordsallinclude or understanding under overqualified B. Well,theyareatthemoment,butthat'sbecausedemandforourproductsissolow. B. Idon'tknowwhy.Theyget plentyofbreaks,andmostthemclockoffbefore threeo'clock. B. Right.Weneedtomakesurewehaveenoughcover our______. company. B. Yes,sohe'srather______tobeanordinaryshop floorworker. B. Yes,it'saveryprofitable______. B. Oh,Ithoughtyouwerethe______foraccountsmanager. time off. B. Iagree.Shedoesn'tdoasmuchsheiscapable. B. No,Idon't.Theyworkveryhardforthemoneytheyreceive. B. Right.Andunlessthemarketimproves,wemightneedtolayoffsomeofourcasualworkers. B. That'snotgood.Theyshouldn'tgobeyondthelimitsthatsetforthem. . Thefirstonehasbeendoneasanexampleforyou.Onewordcanbeusedtwice. overhaul overworked © Bloomsbury PublishingPlc. Forreferencesee AROMA Ti overrated understudy ế overheads ng AnhCho Ng underachiever overrule undertaking underworked overmanned /overstaffed ườ Dictionary ofHumanResources andPersonnelManagement i Đ i Làm-www.aroma.vn undermanned overrun . underutilised overtime undermine overpaid underworked overturn (ISBN 07475 66232) general vocabulary 37 (ISBN 0 7475 6623 2) i Làm - www.aroma.vn Đ i ườ ng Anh Cho Ng ế Dictionary of Human Resources and Personnel Management AROMA Ti B. If we don't have enough staff then, we can employ some casual workers. B. I agree. It's vastly ______. in writing. B. I don't think a private agreement is good enough. We need to have it B. Well, if you work for more than the normal working time, it's one and a half times normal pay. B. Well, if you work for more than the B. Yes. The first thing we should do is to ______the company's union agreements. B. Yes. The first thing we should do is negotiations. ______not to strike during that period. B. Fine, we'll provide you with a written B. If it's not being used enough, perhaps it's because staff don't know how to use it. B. If it's not being used enough, perhaps directors decided they couldn't go ahead with them. directors decided they couldn't go ahead that have been mutually agreed? B. Are they allowed to ______changes month. already been made. they can cancel decisions that have B. Well I'm not sure B. Well, perhaps they should call a meeting with the directors if they feel that their ability could be they feel that their the directors if call a meeting with they should B. Well, perhaps weakened. © Bloomsbury Publishing Plc. For reference see 20. come to an ______about the demarcation problems. A. The management and the union have 19. is valued more highly than it should be. A. I think the 'first class service' they offer 18. be ______during the Christmas period. A. We're worried that the department will 17. our current ______rate? A. What's 16. floor during a legally-binding promise that your workers will remain on the shop A. We need 15. think it's time we made a few changes to the way we run the company? A. Do you 14. computer system is excellent, but it's being ______. A. Our new 13. month, but the and management decided to make some important changes last A. The union 12. of the decisions they made last are going to ______some A. Apparently the management 11. their productive ability. the director's complaints could ______A. Staff are worried that 38 general vocabulary Unit 0000Acareercasehistory 14. worked forwashavingproblems. Two peoplewere 10. petty cashbox,three gotthe 12. hi As helivedinasmalltownoutsidethecity, hehadto7. asked to4. was sobadthatIaneventuallydecidedto19. weeks later, thedirectors decided to16. wasn't enoughwork,andthemanagingdirector decidedto18. paper. He2. Ian Woodham leftcollegeanddecidedto1. 35. 33. Ian wasdelighted.Afterall,hewouldreceive a31. invited thembackforanotherinterview. Afteralotofdiscussion,they30. interviews hadfinished,thedirectors madea28. with good26. computer companyhada23. Ian couldn'tafford tobe21. up. Rearrangetheletterstomakewords. In thistext,the the otherpartsofwordsinbox.Thefirstonehasbeendoneforyou. In thistext,youhavebeengiventhefirsttwolettersofsomemissingwordsandexpressions.Youwillfind Part 2 Part 1 make sure hewouldbewell-off whenheretired, andthechanceof37. position ofsalesmanager. Allinall,hisfuture 38. ______andsoverysoonwas9. re psrke iteenmncr ______insympathyandthenmostoftheworkforce 15. —lked out such asprivatehealthinsuranceandacompanycar, acompany36. at fi —nd in ______an5. ______the3. first —op floor qnafsuliictioa twice ayear, a34. © Bloomsbury PublishingPlc. Forreferencesee letter ofeachwordin AROMA Ti —mmute —ck —tire upedmloyen ế in vnyaacc and 27. ng AnhCho Ng —omoted ap ______. Hewas6. sa ______thatthecompanysenthim,andaweeklaterhewas csnmioiosm ______forcontinual13. pr —plication form —smissed bold eeerinepcx —senteeism ______toabetterposition.However, thecompanyhe for positionof24. la ______fifteen17. , however, sohestarted22. is inthe ap ha —ply for ườ Dictionary ofHumanResources andPersonnelManagement for eachcomputerhemanagedtosell,excellent ply for ______his20. i striotlsh psocrsept Đ correct applied, andIanwasoneofthem.Afterallthe slyraa i Làm-www.aroma.vn of —tice ______thejobthatsameday. di co —bezzlement a jobwhichhesawadvertisedinthelocal ______for11. place, buttheotherlettershavebeenmixed smlesana of £25,00032. —y off ______everyday. Hewasa8. of thebest29. —terview looked excellent. ab sh re —fered wa ______, twooftheirfriends no ______workersbecausethere ______early. Theatmosphere ______insupport.Afew . Alotof25. ______. b hgnnuti jbo —tend pmotoonir anpipctlsa pre amunn apndoipet em —gh achiever —signed ______from the pnosnie —lled in cidnteadsa to the again. A (ISBN 07475 66232) , then , witha5% Ian. plan to topic vocabulary Abbreviations and Unitacronyms 0000
Test your human resources abbreviations. Look at these abbreviations, then complete the crossword puzzle on the next page with the words that are missing from their complete forms. You will find all of these, together with their definitions, in the Bloomsbury Dictionary of Human Resources and Personnel Management. The first one has been done for you.
Across Down
1. VAT = Value Added _____. 1. TOIL = _____ off in lieu.
2. O and M = organisation and _____. 3. OTE = on-target _____.
4. GMP = guaranteed _____ pension. 5. AGM = annual general _____.
6. PBR = payment by _____. 7. ILO = International _____ Organisation.
9. MD = Managing _____. 8. PR = public _____.
11. EOC = _____ Opportunities Commission. 10. PLC = _____ limited company.
12. INSET = in-service _____. 13. ESOP = employee share _____ plan.
15. QWL = quality of _____ life. 14. TNA = training needs _____.
17. R and D = _____ and development. 16. NI = national _____.
20. HR = human _____. 18. SAYE = _____ as you earn.
21. SERPS = state earnings-related _____ 19. EAP = employee _____ programme. scheme.
23. In £25K, K means _____. 22. TQM = total _____ management.
26. ASAP = as soon as _____. 24. CPD = continuing personal _____.
28. PIW = period of _____ for work. 25. NVQ = National _____ Qualification.
30. MPP = maternity pay _____. 27. PIN = personal _____ number.
31. CV = curriculum _____. 29. AVC = additional voluntary _____.
33. SWOT analysis = strengths, weaknesses, 32. PERT = programme _____ and review _____ and threats analysis. technique.
36. LIFO = last in, _____ out. 34. SMP = statutory _____ pay.
38. PAYE = pay as you _____. 35. CEO = Chief Executive _____.
41. EAT = employment _____ tribunal. 37. EHO = environmental _____ officer.
42. MBA = Master of Business _____. 39. SSP = statutory _____ pay.
43. PEST = political, economic, social and 40. p.a. = per _____. _____.
AROMA Tiếng Anh Cho Người Đi Làm - www.aroma.vn 39 © Bloomsbury Publishing Plc. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) 40 topic vocabulary 41. 37. 2. 6. 3. 38. 34. 31. 28. 20, 15. 13. 43. © Bloomsbury PublishingPlc. Forreferencesee AROMA Ti 7. 19. ế ng AnhCho Ng 16. 42. 32. 9. 12. 4. 1. 33. 25. T 39. A Dictionary ofHumanResources andPersonnelManagement ườ i 22. 8. X Đ i Làm-www.aroma.vn 35. 23. 17. 5. 26. 21. 29. 18. 36. 30. 14. 11. 27. 10. (ISBN 07475 66232) 40. 24. topic vocabulary CompanyUnit positions 0000
Read this text in which someone is describing the different people who work in her company, then match the names of the different people with their positions on the next page. The first one has been done for you.
Welcome to the Bristol division of Compuflop plc. My name is Marion Smith, and I am responsible for the company's productive use of its workforce. This is Alice Ranscombe, who works in my department typing letters, filing documents, arranging meetings and so on. And this is Jessica Hopkins, who does lots of small jobs in and around the office. If you need some filing done, some letters posted, or want a cup of tea, she's the one to ask. The man in the office over there wearing the Versace suit and the Rolex is Eddie Rolfe. He controls the company finances. You probably saw his Ferrari parked outside when you arrived. The man over there sweeping the floor is Reg McEnery. Reg, when you've finished, could you empty the bins please?
Let me tell you about some of the other people who are currently working in my company. First of all, there's Anne Kennedy, who is appointed by the shareholders to help run the company. She spends a lot of time working with Ronald Anderson, who makes sure the company is running efficiently, and he has to answer to Elizabeth Watkins, who is the most important director in charge of the company. Susie Farraday works for Ms Watkins, and she performs various secretarial and administrative duties for her. Alan Johnson presides over the company's board meetings, and Brian Larrs attends the board meetings only to give advice.
Our company makes computer components, and we need to make sure that production keeps up with demand. Stephen Bird is the man who supervises the production process, and he is helped in this job by Ray Harrison. In addition to our Bristol office and factory, we also have an office in Birmingham: Mary Myers is responsible for the company's work there. Richard Giddings is the one who makes sure people know about our products and services. To tell you the truth, I don't think he's doing a very good job; the company doesn't seem to have made much money for quite a long time now.
On the factory floor we have Harry Rampling. He's a highly skilled worker, so he's in charge of all the workers on the factory floor. Andy Kelly represents the workers in discussions with the managers about things like wages and conditions of employment. At the moment, there is a dispute between the workers and the management about money. The workers want more, and the management say the company can't afford to give a pay rise. Anyway, the company has brought in Jennie Wilkinson to help sort things out (she doesn't work for our company and isn't concerned with the dispute, so hopefully she will be able to settle it - the last time we had a dispute, we had to bring in Jack Langsdale from the government to make the two sides agree). I do hope the workers don't go on strike again. We've lost a lot of business because of industrial action recently.
AROMA Tiếng Anh Cho Người Đi Làm - www.aroma.vn 41 © Bloomsbury Publishing Plc. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) 42 topic vocabulary Oh dear, Ididn'trealise wewere inthatmuchtrouble! And whyare youhere? You're here totakeoverthecompanyandcloseitdown?! I'm sorry, Ididn'tcatchyourname. about thecompany. She'shopingtoworkwithusinthefuture. Bradley We alsohaveafewotherpeoplewhoare here onatemporarybasis. 19. JackLangsdale 18. JennieWilkinson 17. AndyKelly 16. HarryRampling 15. RichardGiddings 14. MaryMyers 13. RayHarrison 12. StephenBird 11. BrianLarrs 10. AlanJohnson 9. SusieFarraday 8. ElizabethWatkins 7. RonaldAnderson 6. AnneKennedy 5. RegMcEnery 4. EddieRolfe 3. JessicaHopkins 2. AliceRanscombe 1. MarionSmith 21. TonyPreston 20. TabithaBradley is one of them. She finished university last month, and she's learning abit is oneofthem.Shefinisheduniversitylastmonth,andshe'slearning © Bloomsbury PublishingPlc. Forreferencesee AROMA Ti ế ng AnhCho Ng Tony Preston ườ Dictionary ofHumanResources andPersonnelManagement i Đ i Làm-www.aroma.vn . NicetomeetyouMrPreston. A. areamanager U. accountant T. caretaker S. advertisingmanager R. non-executivedirector Q. secretary P. graduatetrainee O. managingdirector N. chairman M. assistantmanager L. arbitrator K. personalassistant J. tradeunionrepresentative I. humanresourcesmanager H. GirlFriday G. companydirector F. productionmanager E. foreman D. chiefexecutiveofficer C. officialreceiver B. officialmediator Tabitha (ISBN 07475 66232) topic vocabulary Recruitment advertisingUnit 0000
Complete this job advertisement with appropriate words from the box. The first one has been done for you.
annum applicant attractive basic benefits colleagues commission covering CV drive experience increment leading motivate package post qualified rewards salary team vacancy
(1) Leading manufacturing company APB has a (2)______for the (3)______of
Sales manager
to begin work in our busy Manchester office from this September.
The successful (4)______will be suitably (5)______and should have had extensive (6)______in sales management. They will be able to work as part of a (7)______, and should have (8) ______and the ability to (9)______and inspire their (10)______.
In return, we can offer an (11)______(12)______(13)______, which includes a (14)______(15)______of £20K per (16)______, 10% (17)______on all sales, a guaranteed annual (18)______of £1K, and other (19)______such as a company car and free meals.
If you are interested in working for this us, send your (20)______with a (21)______letter to:
APB Ltd, Norton Towers, Blackberry Way, Whittersley, WH8 4RT
APB is an equal opportunities employer
AROMA Tiếng Anh Cho Người Đi Làm - www.aroma.vn 43 © Bloomsbury Publishing Plc. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) 44 topic vocabulary Unit 0000Jobdescription first onehasbeendoneforyou. Complete thisjobdescriptionwithwordsfromthebox.Therearethreethatyoudonotneed.The accountability Hours Reports (20)______formanaging: (11)______(12)______: Main (9)______: (8) ______entitlement: (6) ______(4)______to: (2)______: Job (1) Key © Bloomsbury PublishingPlc. Forreferencesee AROMA Ti title responsibilities agree Leave : ế ng AnhCho Ng Benefits Location Responsible Job Description cleaners. 1 sub-manager,10machinists, 3trainees,2 To (10)______theworkofproduction 21 daysperannum,+bankholidays. (7)______. MondaytoFriday9.00-5.30 Production Manager,(5)______Office. Ealing (3)______,WestLondon Regional Productionmanager Branch ườ Dictionary ofHumanResources andPersonnelManagement negotiate department. i specifications andwithintimeschedules. (14)______productis manufactured accordingtoagreed To department. time scheduleswithstockcontrol (13)______product specifications withsalesdepartmentsand To rise onaday-to-daybasis. To (19)______withproblemsasthey basis tocheckqualityofbasematerials. To (18)______suppliersonaregular material prices. To (17)______withsuppliersonbase Office. To (16)______salesreportsforHead product. To (15)______qualityoffinished Đ i Làm-www.aroma.vn Shift deal inspect supervise ensure Part time Full time title (ISBN 07475 66232) produce visit Head topic vocabulary ApplicationUnit forms 0000
Complete this job application form with appropriate words from the box. The first one has been done for you as an example.
absence absent address approach assessment attended college contact dates Degree Diploma dismissal duties education email employer employment examinations false first name history home illness information leaving offer present postcode qualifications reason referees suitability surname title training university
Application for (1) employment as: Telesales Manager
(2)______: Sheppard (3)______(s): Eric John (4)______: 136 Wrenhouse Street, Endham, Berkshire. (5)______: RG87 6GH (6)______details (7)______telephone: 01988 879910 (8)______: [email protected] (9)______and (10)______:
Last school(11) ______: Briarwood Secondary, Endham
(12)______or (13)______: North London University, Holloway Road, London. Central Business School, Addingsbury (14)______and (15)______: A-Levels: Economics, History, Geography BA (16)______in Business Administration (Upper second with Honours) RSA (17)______in Business IT. Employment (18)______. Safenet Insurance, Unit 7b Millsfarm Estate, Tottenham, London N17 (19)______employer and 8YT (20)______of employment: 2002 - Present. Job (21)______: Assistant telesales manager and coordinator. (22)______: Cold-calling potential clients for Insurance scheme. Monitoring other telesales operatives as part of quality control. (23)______for (24)______: I would like to develop my potential in sales and marketing, and have more responsibility. (25)______. Please give the names of two people who can give an (26)______of your (27)______for this job (one of whom should be your present (28)______): 2. Alice Waugh (Ex-colleague) 1. Mr Boyd Walton (Manager) Burrett and Dowling Insurance Safenet Insurance 15A Searle Street (Address above) Rigdenbury HB2 9TY No (29)______will be made to your present employer before an (30)______of employment is made to you. If you have had an (31)______in the last two years which has caused you (32)______from work, please give details with the number of days you were (33)______. I confirm that the above (34)______is correct to the best of my knowledge. I accept that deliberately providing (35)______information could result in my (36)______.
AROMA Tiếng Anh Cho Người Đi Làm - www.aroma.vn 45 © Bloomsbury Publishing Plc. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) 46 topic vocabulary Unit 0000Therecruitmentprocess etc. which meansthattheywillemploypeopleregardlessof theirsex,skincolour,religion,23.______, job advertisementsthattheyare21.______employers (or22.______employersintheUSA), break employmentlawsconcerningsexandracial20.______: somecompaniesemphasiseintheir insurance, companycar,etc)thecanofferin return. Theadvertisementmustbecarefulitdoesnot commission, regular17.______,etc)and18.______(paid19.______,freemedical have asenseofhumour).Theadvertisementwillalsospecify what16.______(basicsalary, and certain15.______(forexample,itmightsay thatyouneedtobepractical,professionaland 13.______(academic,vocationalandprofessional),work14.______insimilarlinesofwork, 12.______(thepeoplewhoareinterestedinthepost).Theserequirementsmightinclude A jobadvertisementhastogiveanaccurate11.______oftheandwhatitrequiresfrom provide. independent companies,andemployershavetopaytheseagenciesforeachemployeetheysuccessfully most maintownsinBritainandothercountries).Thesecondisthe10.______,whichare included inthiscategoryare9.______,whichprovidedbythestate,andcanbefound These workcloselywithemployerstoletpotentialemployeesknowaboutthejobsthatareonoffer(also two maintypesofagency.Thefirsttheseisthe8.______,usuallyfoundinaschooloruniversity. trade 6.______orthrougha7.______whichhelpspeopletofindemployment.Thereare or 3.______,eitherinthe4.______5.______sectionofanewspaper,specialist post. Itdoesthis2.______(forexample,inthecompanymagazineoronanoticeboard) When acompanyororganisationhas1. the wordsandexpressionsinboxes.Thefirstanswerforeachparthasbeendoneyou. This textabouttherecruitmentprocessbelowhasbeendividedintothreeparts.Completeeachpartwith Part 1 internally affirmative recruitment description private recruitmentagency © Bloomsbury PublishingPlc. Forreferencesee experience AROMA Ti rewards job centres ế ng AnhCho Ng disabilities externally vacancy situations vacant applicants journals ườ Dictionary ofHumanResources andPersonnelManagement qualifications discrimination institutional agency i for anewmemberofstaff,itusuallyadvertisesthe Đ i Làm-www.aroma.vn appointments leave vacancy recruitment agency equal opportunities personal qualities increments benefits (ISBN 07475 66232) topic vocabulary 47 CV with a follow-up open-ended one-to-one CV covering (ISBN 0 7475 6623 2) turn down seven-point plan offered medical fixed-term short-list i Làm - www.aroma.vn candidates Đ i interests references temporary ườ introduction disposition board when they recruit for a new post. They look at different skills psychometric intelligence ng Anh Cho Ng in-basket probationary ế Dictionary of Human Resources and Personnel Management aptitude circumstances seven-point plan AROMA Ti pre-selection potential application appearance group-situational group-situational induction programme © Bloomsbury Publishing Plc. For reference see If a candidate gets through the above stages, s/he will be asked to provide 9.______from people If a candidate gets through the above stages, s/he will be asked to provide the post. Before s/he actually who know him / her, and if these are positive s/he is then 10.______about the company and the post. starts working, s/he may go through an 11.______to learn more complete a 13.______Sometimes, s/he may be given a 12.______contract and have to being offered an period, where the employers make sure that s/he is suitable for the job before the company for a while, there 14.______or 15.______contract. After s/he has been with the post. might be a 16______session, to assess how s/he is getting on in Many employers use a 1. for the job. These aspects of the applicant to decide whether or not s/he has the correct 2.______well-presented?), educational include physical 3.______(for example, is the applicant smart and and outside 6.______, qualifications, general 4.______, special 5.______, hobbies mental and emotional 7.______and family 8.______. There may also be tests to see whether the applicant is suitable for the post. There are several of these, There may also be tests to see whether look at psychological traits of the applicant), 12.______including 11.______tests (which and knowledge, and his / her potential for acquiring more skills and tests, which test the applicant's skills (where several applicants are put into an imaginary situation and knowledge), 13.______tests tests (in which an applicant has to deal with a number decide how to deal with it), and 14.______would face in the job). Applicants may also have to go for a of imaginary tasks similar to those s/he they are healthy enough for the work. 15.______test to see whether The job advertisement will usually ask people interested in the post to send their 1. will usually ask people interested The job advertisement Part 3 Part 2 2.______letter or a letter of 3.______, or they will ask people to write or call for an or they will ask people to write or call or a letter of 3.______, 2.______letter will look at these, and go through a The managers of the company 4.______form. prepare a applicants. They then where they choose or 6.______5.______procedure, these are the people who will then be invited for an 7.______of possible 8.______: of two forms. The first is the 9.______interview, with one interview. Interviews usually take one The second is the 10.______interview, with one applicant and one employer talking together. people at once. applicant being interviewed by several 48 topic vocabulary Unit 0000Personalqualities 5 People complainthathe'svery______,and isalwaysstarting argumentsormakingpeopleangry. 25. Hehasavery______mannerwhenyouspeaktohim,and asaresultpeopledon'tgotohim 24. Oneofhismainproblemsisthathelacks______:always seemsworriedandnervous, She'salwaysarguingwitheveryone.Shehasaverypoor______withhercolleagues. 23. 22. Ithinkhelackssufficient______;doesn'tseemverykeen,andalways hastobetoldwhat Heclearlyhas______,andiskeentomoveupthecompanyladder. 21. She'srather______:shethinksshe'smuchbetterthaneverybodyelse. 20. 19. Hehasavery______approach;he'sclearlywell-trainedandgoodat his work,andalwaysdoesa He'svery______,andalwaysworkssteadilyhard. 18. 17. She'savery______worker,and reallyenjoysspendingtimewithhercolleaguesbothinsideand Heneversharesinformation,and neverhelpsothers.Ithinkhe'sbasically______. 16. He'sextremely______,andalmost nevertakesothers'advice. 15. 14. Hismainproblemisthatheextremely ______,andrarelythinkscarefullybeforemaking Sheseemstoberather______anddoesn'tmixwellwithothermembersofstaff. 13. Heshowsexcellent______when makingdifficultdecisions. 12. Shedealswithproblemswelland makesgooddecisions,andinthatrespectshe'svery______. 11. She's very______totheneedsofothers,andwillalwayshelppeopleiftheyhaveproblems. 10. Hequite ______,andgetsupsetwhenpeoplepointouthisfaults. 9. She's alwayspointingoutpeople'sfaults.She'sso______. 8. Ifyou askhertodosomething,youknowshewillitbecauseshe'sso______. 7. He's always ______tocoverforotherswhentheyneedtaketimeoff. 6. Healways arrivesontime.He'svery______. 5. Heworks wellwitheveryone:hehasexcellent______hiscolleagues. 4. Sheisn'tverygoodatmakingdecisions.She'snot______. 3. She'svery 2. 1. one hasbeendoneforyou. Use thenounsandadjectivesinboxtocompletesentences.Onewordcanbeusedtwice.Thefirst The samequalitiesarealsoconsideredwhenstaffreceiveappraisalsandassessments. suitable forajobornot. their qualificationsandexperience,interviewershavetolookattheotherqualitiesthatmakeacandidate At jobinterviews,candidatesareassessedontheirsuitabilityforthetheyapplyingfor.Inadditionto decisive practical abrasive with theirproblems. always hastocheckthathe's doingtherightthing. do. good job. outside theoffice. important decisions. impulsive professional © Bloomsbury PublishingPlc. Forreferencesee AROMA Ti popular sensible ambition : everybodylikesher,andenjoysworkingwithher. industrious ế ng AnhCho Ng punctual sensitive conceited udgement ườ Dictionary ofHumanResources andPersonnelManagement rapport selfish i confidence Đ i Làm-www.aroma.vn sociable relationship motivation confrontational willing obstinate reliable (ISBN 07475 66232) critical reserved popular topic vocabulary Contract of employmentUnit 0000
In this contract there are 31 vocabulary mistakes. Either a word is spelt incorrectly, the form of the word is wrong, or a wrong word has been used. Identify and correct these words. Some of the mistakes occur more than once in the contract.
1. Term and conditionals of employment
2. Name of employ: Avicenna Holdings plc
3. Name of employed: Martha Jennings
4. Job titel: Personal Assistant to the Managing Director.
5. Job descriptive: To perform various secretarial and administrative duty for the MD.
6. Job locally: Head Office, Truro.
7. Celery: £22,000 per anum (payable monthly in rears)
8. Started date: 1 April 2005.
9. Hours of labour: Full time. 9.15am - 5.45pm Monday until Friday, 1 hour lunch.
10. Undertime: Extra hours worked will be paid at the normal hourly rat. Saturdays will be paid at time x 1 ½, Sundays at time x 2.
11. Holiday enticement: 20 days per anum.
12. Absent from work: If for any reason you cannot come to work, you should telephone your manager as soon as possible. 13. Pension sceme: The company does not operate a pension sceme. You should arrange this separately. 14. Dissiplinary and grieving Information on these procedures are provided in the staff procedures: handybook, together with information on all company police. 15. Probbation: All appointments are subjective to three months' probbation, during which time employees may be terminated with two weeks' note on either side. 16. Terminator: After successful completion of the probbation period, the note period will be three months.
17. Referrals: All apointments are subject to satisfactory referrals. 18. Singed: Martha Jennings Date: 21 March 2005
AROMA Tiếng Anh Cho Người Đi Làm - www.aroma.vn 49 © Bloomsbury Publishing Plc. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) 50 topic vocabulary Down ( Across ( Unit 0000Working hours . Employeeswhowork______- 6. ______isaworkingmethodwhereemployees workathomeoncomputerterminals, andsend 4. ______-______isaformofemploymentin whichtwoormorepeopleshareasingle job,each The______3. 2. ______shiftsreferstoasystemwhereemployeestaketurnsinworking differentshifts. 27. Ifacompanydoesnotoperateflexibletimesystem,wesaythattheemployees work______Hoursworkedmorethanthenormalworkinghoursarecalled______. 26. 25. ______isaperson'srightto something (forexample,forapaidholiday,minimumof30 A 24. 21. 19. 18. The ______17. ______15. ______-______isthefactof beingontimeforwork(forexample, 13. InBritain,parentswhohavechildren under6,ordisabledchildren18,havealegalrightto Theactofchanginganemployee'sshiftorworkinghoursiscalled 12. 9. Atimeforwhichworkispaidattwicethenormalrate(forexample,weekendsoronpublic 8. Whenyourecordthetimeleaveworkbyputtingacardintospecialmachine,______Whensomebodyisalwaysontimeforwork,wesaythattheyare______. 5. 1. week. different hoursofthemorningorevening,providedthattheyworkacertainnumberperday others). Someofthesentencesreferto Several ofthesentencesreferto grid onthenextpage.Clue1acrosshasbeendoneforyou. Complete thesentenceswithanappropriatewordorexpression,andwriteanswersincrossword cleaning ormeals,notworking. days aweek). the finishedmaterialbackto theofficebyemail. person workingpart-time. hours. minutes forlunch,paidsickleave,etc) them fortheinconvenienceofpatternshiftwork. Shift does overtimeorworksevenings). Time anda Flexible Work have theirworkinghoursarrangedtohelpthemwithresponsibilities.Thisrightisknownas holidays) iscalled______. ____-____) duty ______arepaymentsmadetoanemployeeinadditiontheirbasicpaycompensate ) ) ______isalistoftimesshowingwheneachemployeeondutyatthosetimes. time © Bloomsbury PublishingPlc. Forreferencesee ______isthenormalrateofpayplus50%extra(forexample,whenanemployee AROMA Ti ______. shift shift is paidtimewhichthemanagementagreesanemployeecanspendonrest, is anothernamefortheeveningshift,justbeforeitgets dark. is aninformalexpressionforthenightshift. ế shift work ng AnhCho Ng time flexible worksystems time . (when employeesworkforaperiodandthenarereplacedby work forthenormalworking time(i.e.about8hoursaday5 ườ Dictionary ofHumanResources andPersonnelManagement i Đ i Làm-www.aroma.vn , whereemployeescanstartorstopworkat shift He waswarnedforbad ______. (ISBN 07475 66232) topic vocabulary 51 11. job 4. 23. 26. (ISBN 0 7475 6623 2) 16. 3. 17. 5. . i Làm - www.aroma.vn Đ 27. 10. i 12. ườ flexible time 20. works at times such as in the evening, at night or during works at times such 7. do not work for the whole working week (for example, they working week (for for the whole do not work hours 25. 22. 24. time 19. 9. 15. ng Anh Cho Ng ế Dictionary of Human Resources and Personnel Management 21. 14. 18. 13. 2. AROMA Ti is a period when employees working under a flexible time system must be present at working under a flexible time is a period when employees time 6. ______is a record of when employees arrive at and leave work, or one which shows how ______is a record of when employees time PU N C T UAL known informally as a ______. known informally as jobs each day. much time an employee spends on different ______. work. might only work 4 hours a day instead of 8) work 4 hours a day might only a ______. known informally as public holidays when most people are not at work. public holidays when 1. 8. © Bloomsbury Publishing Plc. For reference see 23. as employee is moved systematically from one job to another, this is known When an 20.22. is a short form of the expression ______A 14. ______16. in its working practices is that puts too little emphasis on flexibility A company of organisation 11. ______An employee who works 7. ______- Employees who work 10. is in its employment practices that puts a lot of emphasis on flexibility A company or organisation 52 topic vocabulary Unit 0000Appraisals 0 Haveyougotany other Would you 30. Howdoyoufeelaboutthepayand 29. Doyoufeelthatthehealthandsafety 28. 27. Howdoyoufeelaboutthe Doesyourmanagergive 26. Doesyourmanagerinformyouof 25. Doesyourmanagerdealefficientlywithstaff 24. Doesyourmanagerdeal 23. Doesyourmanagershowyoufair 22. Doyoufeel 21. Whatareyourworking 20. Areyouhappywiththe 19. Doyouhaveanysuggestionsfor 18. Doyoufeelthatthereareenough opportunitiesfor 17. Areyourjobdutiesclearly 16. Isyourcurrentjob 15. Howdoyoufeelaboutyour 14. Whatdoyoulikemostandwhat doyoulike 13. Areyougivenhelpand 12. Wouldyouliketodosomething abitmore 11. Areyou happywithyourcareer 10. Doyou feelyouareabletomanageyourwork 9. Wouldyoubenefitfromgoingona 8. Inyouropinion,whataremain 7. Doyouthinkhaveroomfor 6. Doyoufeelhavemetthework 5. Howwouldyoudescribethe 4. Howfardoyouthinkhavetheskillsand 3. 2. Doyouthinktheworkaredoingmeetsorexceedscorrect 1. mixed up.Rearrangetheletterstomakewords.Thefirstletterofeachwordhasbeenunderlined an exampleatthebeginning. Look atthislistofcommonappraisalquestions.Eachonehasawordin = security, HRservices,etc)? standards © Bloomsbury PublishingPlc. Forreferencesee mer d AROMA Ti iceslipin mdecon scd eonritip is fairinyourdepartment? ế shir mee moc aem rep trypop ng AnhCho Ng this companyasanemployer toothers? edend f eltoipsan isa litaisiec oncntgurae stemn odkaorlw rlo uq accurate? ogrp for workwelldone? aylit ml in yourdepartment? pi ini fi et moetrenvm ? with problems? bo prmgvo you wouldlike tomake? nt ntb nes etatrnm oresnsi and servicesprovided(forexample,officeaccommodation, of theworkyouaredoing? p rgniai like withyourcolleagues? cjetesiv ? grop onsrvisoi esefi trsgth when youneedit? ườ Dictionary ofHumanResources andPersonnelManagement egic esrs steal your currentjob? negdk pac course? at themoment? you arereceiving? i at alltimes? hus Đ ? and that weresetforyou? lhglnna ? i Làm-www.aroma.vn ontmlis are adequate? about thejobyouaredoing? celed sesw wloe madta ? ? ? enasek to achieveyourduties? nceven bold ? das ? in whichthelettershavebeen tnadsr ? (ISBN 07475 66232) . Thereis topic vocabulary Rewards and benefitsUnit 0000 1
Exercise 1 Complete these sentences with words which you will find hidden in the box on the next page. The words can be found by reading to the right ( ) and down ( ). The first one has been done as an example.
1. Extra money paid to employees in dangerous jobs is called danger money.
2. When we remove money from somebody's wages (for example, because they are late), we say that we ______their wages.
3. When we work for more than the normal working time, we say that we work ______.
4. Time for which work is paid at twice the normal rate (for example, at weekends or on public holidays) is called ______time.
5. Money that is removed from our wages to pay for tax and national insurance is called a ______.
6. ______refers to the wages employees receive before tax, insurance, etc have been removed. ______refers to the wages after tax, insurance, etc, has been removed.
7. An automatic and regular increase in pay is called an ______.
8. The ______wage is the lowest hourly wage which a company can legally pay its employees.
9. A wage is money that is normally paid to an employee on a weekly basis, and a ______is money that is normally paid to an employee monthly on a regular basis.
10. When the money that an employee receives rises automatically by the percentage increase in the cost of living, we say that it is ______-linked.
11. When British employees want more money for the work they do, they ask for a rise. When North American employees want more money, they ask for a ______.
12. A ______plan is a plan to help people save money for when they retire from work.
13. When an employee wants some of his / her wages paid in advance, s/he might ask his / her manager for a ______.
14. An extra payment in addition to a normal payment is called a ______.
15. A ______shows an employee how much pay s/he has received, and how much has been removed for tax, insurance, etc.
16. A ______is the list of people employed and paid by a company.
17. When an employer pays an employee his/her wages directly into his / her bank account, we say that it is paid by direct ______.
18. A pay ______is the money and other benefits offered with a job.
AROMA Tiếng Anh Cho Người Đi Làm - www.aroma.vn 53 © Bloomsbury Publishing Plc. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) 54 topic vocabulary 0 Wages areusuallypaidin______attheend ofeachmonth, butifyouneedsomemoneybefore 10. Eachyearyouwillautomaticallyreceiveapay ______whichis______-linkedtorises inthecost Therearecurrently137peopleonthecompany's ______. 9. Wedon'tgiveyouapaycheque:yourmoneyispaidto by direct_____. 8. 7. Ithinkthere'sbeenamistakeonmy______:itsaysI'vereceived £850thismonth,butIonlygot 6. Wepay£15anhour,butyouget______timeforworking attheweekendandonpublic 5. Becausethecompanyhasperformedsowellthisyear,management isdelightedtooffera 4. Thework ischallengingandthehoursarelong,butcompanyofferingaveryattractivepay 3. Mysalary is£2500______amonth,butaftertaxandNationalInsurance______,Ireceive Ifyou comelateagain,wewillhaveto______£20fromyourwages. 2. 1. ______isanotherwordforthemoneythatpeoplereceiveworking. 21. A______isanadditionalamountofmoneypaidtoemployeecompensatehim/herfor 20. Wagesarenormallypaidin______,whichmeansthattheyattheendofworking 19. appropriate word. How muchcanyouremember?WithoutlookingbackatExercise1,completethesesentenceswithan Exer cise 2 then, wecangiveyoua______. of living. £750. holidays. generous end-of-year______toallouremployees. ______. £1850. living inanexpensivearea. period (forexample,attheendofweekormonththatemployeehasworked). i i l l o r y a p n n p i l s y a p © Bloomsbury PublishingPlc. Forreferencesee d c s r a e r r a AROMA Ti e r t e n k c o d x e l b u o d v a ế ng AnhCho Ng q m i p d s e e n r e j a e u d r g s n k c f b u t e d t l k g p c i r ườ Dictionary ofHumanResources andPersonnelManagement e s i a r e t m a i Đ p a m g h n i e b i Làm-www.aroma.vn o r g o l n e s s n i m s a m u m i c n i i r o e m o o b c t y p s u n i e w g n i t h g (ISBN 07475 66232) topic vocabulary Rewards and benefitsUnit 0000 2
Exercise 1
Complete the text with appropriate words and expressions from the box. The first one has been done for you. acceptance bonus attendance bonus basic benefits commissions comradeship development direct duvet days extras extrinsic fixed flexible gainsharing growth incentive indirect insurance intrinsic motivation pensions performance-related premium bonus production bonus profit sharing recognition satisfaction security share skill status
Rewards for work fall into two main groups.
The first, and in many opinions the most important, is that of 1. direct or 2. ______rewards. These are real, material rewards, and include 3. ______pay (a guaranteed wage or salary paid by the hour, or on a weekly or monthly basis), and 4. ______pay, which is linked to how well an employee or a group of employees works. This includes 5. ______– money paid to a salesperson or group of salespeople which is usually a percentage of the sales made. Some companies also offer 6. ______pay, usually given only to individual employees who work particularly well, or who make a significant contribution to the company. 7. ______, which is similar to this, is extra money paid to a group or company for increased productivity, and is often offered in order to increase 8. ______: it is also sometimes known as a 9. ______. If an employee takes less than the standard time to finish a task, s/he might receive a 10. ______. Some employers also offer an 11. ______for employees who are very rarely absent from work. If an employer is particularly keen to recruit somebody, they might offer him / her an 12. ______when s/he agrees to join the organisation. 13. ______, the practice of dividing profits among the employees, is another reward which is often offered.
In addition to payment, other rewards may be offered. These include 14. ______(known informally as 15. ______) such as a company car, 16. ______, free meals, 17. ______option schemes, holidays, health 18. ______and 19. ______(a new concept, especially common in the USA, in which an employee can call their office and say they do not feel like coming to work even though they are not ill). Benefits are usually 20. ______, which means that the employee is not able to choose what s/he gets, but some companies offer 21. ______benefits, where the employee can choose from a menu of benefits on offer. 22. ______plans, which offer employees increased rewards and benefits for good attendance, behaviour and productivity are becoming increasingly common.
The second group of rewards are 23. ______or 24. ______. These are non-material, and include 25. ______(people enjoy being in an important position or a position of authority), job 26. ______, the opportunities for personal 27. ______, the chance to learn a new 28. ______, and career 29. ______opportunities. Safety and 30. ______at work can also be included in this group, and for most employees, 31. ______(being with a group of people you like and get on with) is also a very important reward.
AROMA Tiếng Anh Cho Người Đi Làm - www.aroma.vn 55 © Bloomsbury Publishing Plc. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) 56 topic vocabulary 0 Whichofthesewordsisclosestinmeaningtoimportanceandposition society?: 10. Choose thecorrectoption:Planswhichofferemployeesincreasedrewardsandbenefitsforgood 9. True or false?:benefitsthatemployeescanchoosefroma'menu'arecalledflexiblebenefits. 8. Choose thecorrectoption:Abenefitinwhichanemployeeisallowedtotelephoneofficesay 7. What istheinformalwordforbenefits? 6. What mightanemployeereceiveifs/heisveryrarelyabsentfromwork? 5. Trueorfalse?:Gainsharingismoneypaidtosomebodywhentheyagreejoinacompany 4. Completethissentence:Whenpayislinkedtohowwellanemployeeoragroupofemployees 3. Whatisthenamewegivetonon-materialrewards? 2. Whatisthenamewegivetorealmaterialrewards? 1. How muchcanyouremember?Withoutlookingbackatthetext,answerthesequestions. Exer cise 2 (e) (a) (a) attendance, behaviourandproductivity,etc,areknownas: (a) that s/hedoesnotfeellikecomingtoworkisknownasa: organisation. works, itiscalled______pay. indentured plans status inventive plans blanket day © Bloomsbury PublishingPlc. Forreferencesee AROMA Ti (b) statute (b) (b) pillow day ế inedible plans ng AnhCho Ng (c) static (d) (c) quilt day statue (c) ườ Dictionary ofHumanResources andPersonnelManagement incentive plans i Đ i Làm-www.aroma.vn (e) (d) stateliness duvet day (d) inflexible plans (e) bedsheet day (ISBN 07475 66232) topic vocabulary Holidays and other timeUnit off work0000
Complete these sentences with an appropriate word or words, and write these words in the grid on the next page. If you do this correctly, you will reveal a hidden expression in the shaded vertical strip which means time off work granted to an employee to deal with personal or family problems. Some of the letters have already been put into the grid to help you.
Several of the sentences use the word leave. In these cases, leave is a noun for permission to be away from work (e.g. He isn't here, he's on leave). Employees can be or go on leave.
1. A certificate from a doctor to show that an employee has been ill is called a _____ certificate.
2. A holiday from work which is fixed by law is called a _____ holiday.
3. A period when a woman is away from work to have a baby (but is still paid) is called _____ leave.
4. Leave during which an employee receives no money is called _____ leave.
5. A period of leave during which an employee is not allowed into the company offices is known informally as _____ leave.
6. A period of paid or unpaid time off work for the purposes of research, study or travel is called a _____.
7. The percentage of a workforce which is away from work with no good excuse is called the _____ rate.
8. A day when all employees in the country are allowed to take a day off work is called a ______.
9. A period of paid leave given by some companies to staff who have completed several years of service is called _____-_____ leave.
10. A person's right to something (for example, their right to a paid holiday from work) is called an _____.
11. If an employee is away from work without permission and without a good reason, we can say that s/he has taken _____ absence from work.
12. When an employee is sick and has to wait three days before s/he can claim sick pay, these days are known as _____ days.
13. If an employee has permission to be away from work, s/he has leave of _____.
14. When an employee gets time off from work instead of pay (for example, if they work overtime and get some time off work instead of overtime pay), we say that they take time off ______.
15. A short period of leave given to a father to be away from work when his partner has a baby is called _____ leave.
AROMA Tiếng Anh Cho Người Đi Làm - www.aroma.vn 57 © Bloomsbury Publishing Plc. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) 58 topic vocabulary 8 Apaymentmadebythegovernmentoraprivateinsurancecompanytosomeonewhoisilland 18. Aholidayorperiodwhenpeoplearenotworkingiscalleda_____(especiallyintheUSA). 17. Paidtimeofffromworkgiventoanemployeehelphim/herdealwithpersonalaffairsiscalled 16. 18. 17. 16. 15. 14. 13. 12. 11. 10. 9. 8. 7. 6. 5. 4. 3. 2. 1. cannot workiscalled _____ leave t © Bloomsbury PublishingPlc. Forreferencesee . AROMA Ti u p sickness ế a u a u d ng AnhCho Ng i g t b _____. o s a s i n t a ườ Dictionary ofHumanResources andPersonnelManagement i g b t l c e Đ i Làm-www.aroma.vn f e h o e d t t r r e m i n s a c c y (ISBN 07475 66232) topic vocabulary UnitLetters 0000
On the next two pages you will see sentences from seven different types of letter. Look at each sentence carefully, then match it with one of the letter types from the list in the box. Underline the key words or phrases which helped you to decide. Be careful - there is one sentence which does not match any of the letter types.
When you have done this, make a list of the useful words and expressions that can be used in these different types of letter.
(A) Invitation to interview (B) Letter of reference (C) Letter of appointment (D) Written warning (E) Letter of dismissal (F) Letter of resignation (G) Acknowledgement of resignation
2. Following the disciplinary interview which you 1. I have known Jan Kelly since she started attended on 12 June, I am writing to confirm the working with the company in 1999. decision taken that you will be given a written reprimand under our Disciplinary Procedure.
3. On 7 May, following persistent neglect of 4. She came to work for this company as a duties on your part, you were given a written Trainee in the production department, and warning in accordance with the Company's rapidly moved up the scale to become Deputy Disciplinary Procedure. Production Manager three years ago.
6. This will be placed in your personal record file, 5. Following your interview and our conversation but will be disregarded for disciplinary purposes yesterday, this letter is to confirm your post as after a period of six months, provided your Production Manager commencing 2 October. conduct reaches a satisfactory level.
8. This letter and the attached terms and 7. Thank you for your application for the post of conditions form the basis of your contract of Production Manager at Graffix plc. employment.
9. She is a very able manager, and is particularly 10. As I told you yesterday, I have decided to keen on keeping up to date with new hand in my notice and this letter is to inform you technology. of my decision to leave the company.
11. She has always worked well with other 12. I am delighted that you will be coming to members of staff, has always been on time and work for us. has rarely missed work through illness.
13. The nature of the unsatisfactory conduct was 14. We expect to see an improvement in your your continual lateness, persistent absenteeism, punctuality and attendance, and a more and neglect of duties on the shop floor. professional approach to your work by 30 June.
AROMA Tiếng Anh Cho Người Đi Làm - www.aroma.vn 59 © Bloomsbury Publishing Plc. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) 60 topic vocabulary call meonextension 2340. about yournewpost,please donothesitateto 35. Inthemeantime,ifyou haveanyqueries information totheHRDepartment todealwith. us willbe23November,andIhavepassedthis 33. Ihavenotedthatyourlastdayofservicewith company. substantially highersalarywithanother 31. Ihavehoweverbeenofferedapostat writing, givingyourreasons. days ofreceivingthisletterdismissal,in decision totheProductionDirectorwithinseven 29. Youhavetherighttoappealagainstthis improvement isdismissal. 27. Thelikelyconsequenceofinsufficient position. that sheislookingforamorechallenging 25. Wewillbesorrytoseeherleave,butIknow minutes. 29 and30August,shouldlastabout 23. ThesewillbeheldatourBanburyofficeon October. to welcomingyouasamemberofourteamon2 working environmenthere,andwelookforward 21. Iamsureyouwillfindaverypleasant inclination toimprove. was stillunsatisfactory,andyouhadshownno October, itwasdecidedthatyourperformance 19. Atthedisciplinaryhearingheldon16 offer ofanotherposition. reduced tofivesoasenablemetakeupthe our conversationthatinmycasethiscouldbe employment issixweeks,butyouagreedduring 17. Thenoticeperiodindicatedinmycontractof dismissed fromyourpost. unless yourconductimproved,youwouldbe 15. Inaletterof18June,youwereadvisedthat © Bloomsbury PublishingPlc. Forreferencesee AROMA Ti ế ng AnhCho Ng ườ Dictionary ofHumanResources andPersonnelManagement i Đ happy thereasyouhavebeenwithus. excellent reputation,andIamsureyouwillbeas 28. Thecompanyyouarejoininghasan offer Ifeltsimply couldnotturndown. advancement aregreater,I felt thatthiswasan 36. Furthermore,astheprospects offurther manager, andIhopeyouwill keepintouch. sorry toseeyougo;havebeenanexcellent 34. Onapersonallevel,Ishallbeparticularly regrets. working here,andshallbeleavingwithmany 30. AsIexplainedtoyou,havebeenveryhappy unsuccessful. this occasionyourapplicationhasbeen 26. Unfortunately,Iamsorrytotellyouthaton arrange asuitabletimeononeofthosedays. 24. Iwouldbegratefulifyoucouldcallmeto of servicewiththecompanywillbe2November. that youwillbedismissed,andyourlastday 22. Iamthereforewritingtoconfirmthedecision doing so. be leavingus,butIunderstandyourreasonsfor 20. Wearenaturallymostsorrythatyoushould telling usofyourintentiontoleavethecompany. 18. Thankyouforyourletterof19October Mills. interview withourProductionDirector,James 16. Wewouldlikeyoutocomeforapreliminary advance. concerning access,pleaseletmeknowin 32. Ifyouhaveanyspecialneeds,especially i Làm-www.aroma.vn (ISBN 07475 66232) topic vocabulary IndustrialUnit relations 0000
Industrial relations means the relations between employees and management in an organisation.
Look at these questions, and choose the correct answer for each one.
1. What is the name of an employees' organisation which represents its members in discussions with employers about wages and conditions of employment?
(a) a job union (b) an occupation union (c) a vocation union (d) a work union (e) a trade union
2. What do we call a company which you can only join if you are a member of a particular trade union?
(a) a limited shop (b) a full shop (c) a closed shop (d) a barred shop (e) a sweat shop
3. Unions sometimes put pressure on management to keep their members in their jobs or employ more workers, even if the organisation doesn't need them any more. What is the name of this practice?
(a) feather weighting (b) feather fanning (c) feather braining (d) feather bedding (e) feather dusting 4. What is the name of an elected union official who represents employees in day-to-day negotiations with the management?
(a) a shop steward (b) a store steward (c) a factory steward (c) a workers' steward (d) a department steward 5. Complete this sentence: Ordinary members of a union or organisation are known as ______members.
(a) safe and sound (b) rank and file (c) cloak and dagger (d) collar and tie (e) moan and groan 6. A union may stop workers from doing certain jobs, especially if they are not a member of that union. This is known as:
(a) restrictive practices (b) recumbent practices (c) reductive practices (c) reactionary practices (d) reality practices
7. Negotiations between employers and workers' representatives over wage increases and conditions is called:
(a) collective bargaining (b) correctional bargaining (c) connected bargaining (d) corruptive bargaining (e) collapsing bargaining 8. If workers are unhappy with the way management is treating them, they may work strictly according to the rules of the company as a protest (with the result that production is slowed down). What do we call this method of protest?
(a) rule with a rod of iron (b) work-to-rule (c) ruling the roost (d) ruling in favour (e) work-by-rules 9. Workers sometimes try to achieve their demands by not going to work and claiming that they are ill. What is the name of this form of protest?
(a) a sickie (b) a sick note (c) a sickout (d) sick leave (e) a sickbag AROMA Tiếng Anh Cho Người Đi Làm - www.aroma.vn 61 © Bloomsbury Publishing Plc. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) 62 topic vocabulary 8 Whatdowecallastrikewhenalltheworkersincountrygoonstrike? 18. Whatdowecallanemployeewhocontinuesworkingwhenacompany isonstrike? 17. Whatisthenameforaworker who isonstrikeandstandingattheentranceofaplaceworkto 16. Workersusuallyvotebeforeastrike, todecideifastrikeshouldbeheld.Whatisthiscalled? 15. Whatdowecallastrikeorganised suddenlybytheworkerswithoutapprovalofmainunion 14. Fouroftheseexpressionsare 13. Whenthereisadisputebetweenworkersandmanagement,personwhonotconcernedwith 12. Inordertomaketheirworkersagreeconditions,themanagementofacompanymay 11. Whenworkersareunhappywiththemanagement,theysometimesstopworkingandleave 10. agreement withmanagement,orbecauseofordersfromaunion). The nextquestionsusetheword (e) strike action (a) (a) (a) (a) try topersuadeotheremployeesnotwork? (a) (e) (a) office? (a) the disputemightbechosenbybothsidestotrysettledispute.Whatisthispersoncalled? (a) prevent theworkersfromenteringbuilding.Whatisthiscalled? (a) company buildingasaprotest.Whatisthisactioncalled? (e) a strikepoll to strike a completestrike a blackberry a wicket a strikevote a wildcatstrike a wilddogstrike an arboretum a kickout a run-out a homestrike © Bloomsbury PublishingPlc. Forreferencesee AROMA Ti (b) (b) (b) (b) to goonstrike a cricket a pushout a skip-out (b) (b) (b) a blackhead a strikeballot (b) ế an archbishop (b) strike ng AnhCho Ng a wildpigstrike a formalstrike correct (c) (the stoppingofworkbyworkers,usuallybecauselack (c) (c) a ticket a blockout a hop-out , andoneofthemis (c) (c) to beonstrike (c) a blackbird (c) ườ Dictionary ofHumanResources andPersonnelManagement a strikeelection (d) an arbitrator i (c) (c) a picket Đ i Làm-www.aroma.vn (d) a wildfirestrike a generalstrike (d) a jump-out a lockout (d) wrong (e) (d) t a blackleg a ricket (d) o getonstrike (d) . Whichoneis an archer (e) a strikecanvass (e) a knockout (d) (d) a walk-out a countrystrike a wildflowerstrike (e) a blacksmith (e) wrong (e) an arraignment to take ? (ISBN 07475 66232) topic vocabulary Health, safety andUnit welfare 0000
A. Choose the correct words from the box to complete these sentences. Each word comes after safety.
audit committee feature irregularities egislation offence officer precautions regulations representative
1. Behaviour at work which can cause a hazard is called is safety ______.
2. Actions to try to make sure something is safe at work are called safety ______.
3. An official who checks places of work and work methods to make sure they are safe is called a safety ______. 4. A check of the workplace to see how safety regulations are being implemented is called a safety ______. 5. A group of people set up to examine the health and safety policy of a particular company is called a safety ______. 6. When a place of work is not safe for its employees, customers and contractors (usually because the management have not made sure it is safe, or have not followed safety rules), we say that it has safety ______. 7. Rules that make a place of business safe for employees, customers and contractors are called safety ______.
8. A union member who checks that a company and its methods are safe is called a safety ______.
9. A government law to make sure that places of work are safe is called safety ______.
10. Something on a tool or machine which prevents it from injuring the person using it is called a safety ______.
B. Match the words in the first box with the words in the second box to make safety features that you should find in a place of work.
emergency fire first aid assembly smoke
access alarm blanket bucket detector door escape exit extinguisher hose kit / box officer point post
AROMA Tiếng Anh Cho Người Đi Làm - www.aroma.vn 63 © Bloomsbury Publishing Plc. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) 64 topic vocabulary 0 Asafetyofficermightdecidethataworkplaceistoodangerous, andorderseveryonetostop 10. Whatdowecallanaccidentwhichtakesplaceatwork? 9. Tosomeextent,acompanyisresponsibleforhowitsemployees behave,andtheriskstheytake, 8. Employees havetofollowcompanyinstructionsonhowbehaveintheworkplace,especially 7. Safety officersinspectsomeplacesofworktomakesurethattheyaresafe,butinmostcases 6. Before acompanyhastododangerousjob,itneedsconsiderhowthejobis,and 5. Insome placesofwork,employeesareoftenillbecauseproblemsinthebuildingitself(for 4. Alotofofficeequipment(forexample,chairs,keyboards,etc)isdesignedtobemorecomfortable 3. 2. Manyemployeesexperiencetensionorworryatworkasaresultofoverwork,problemswith 1. C. Answerthesequestionsabouthealth,safetyandwelfare. (d) (d) (a) a working. Whatisthename ofthisorder? (d) (a) (a) while theyareatwork.Whatisthiscalled? (a) when theyareworkingwithdangerousequipmentorsubstances.Whattheserulescalled? (a) workplace. Whatisthiscalled? companies havetomakesurethathealthandsafetyproceduresarebeingfollowedinthe (a) what precautionsitcantake.Whatisthiscalled? (a) this problem? example, blockedair-conditioningducts,poorlighting,ventilation,etc).Whatisthenameof (a) to useandsohelpspreventRSI.Whatistheadjectivewedescribeobjectslikethis? (a) many timesaspartoftheirjob(forexample,whenkeyboarding).WhatdoesRSIstandfor? RSI (a) managers, etc.Whatdowecallthis? (d) regular stressincident on-the-job accident vicarious liability rules ofthehouse self-control danger analysis ill workplacephenomena ergonomic strain laws oftheland repressive sicknessignorance environmental accident ailing industrialangst is apaininthearmorotherpartofbodyfeltbysomebodywhodoessamemovement cancellation notice © Bloomsbury PublishingPlc. Forreferencesee AROMA Ti (b) struggle (b) (b) erroneous self-satisfaction (b) ế (b) ng AnhCho Ng (b) risk assessment (b) (b) (c) risk liability codes ofpractice occupational accident (b) strife a closurenotice repeated selfintolerance (b) (c) eponymous sick buildingsyndrome (d) (c) ườ Dictionary ofHumanResources andPersonnelManagement stress (c) self-assessment (c) i limited liability Đ hazard perception i Làm-www.aroma.vn (c) (c) regulations ofbehaviour (c) a prohibitionnotice equivocal (c) working accident (d) (c) (c) (d) self-regulation repetitive straininjury unwell officeexperience behaviour liability (d) troubleshooting (d) a barringnotice (ISBN 07475 66232) topic vocabulary Discipline and problemsUnit at work0000
Disciplinary action (action to control or punish bad behaviour by employees) sometimes has to be taken at work. How much do you know about discipline in the workplace? Answer these questions.
A. Rearrange the jumbled letters in bold to make words and expressions that describe problems at work that may require disciplinary action. The first letter of each word has been underlined.
1. poor kiegimpeten 2. persistent maisseteben 3. numidctocs
5. ebhcar of tafyse 4. cegeliengn of duties 6. glipsnee on the job regulations
8. afdur (making money by 7. ceisedioednb (failure to 9. hfett of money or work making people believe obey instructions) equipment something that is not true)
10. minsgok and / or grindink on the job or on company 11. anedlig or using grusd 12. lulbigyn of colleagues premises
13. onitindiatim of colleagues 14. enilevco towards 15. aarilc suaeb of colleagues or customers colleagues or customers or customers
16. aesulx maashrenst of 17. intentional gmadae of colleagues or customers property or equipment
B. Complete these mini-dialogues with words or expressions from the box.
aggrieved alienation allegation appeal disciplinary action disciplinary board dock down tools grievance grievance procedure hostile work environment instant dismissal insubordination job dissatisfaction letter of dismissal sackable offence sexual discrimination suspend ultimatum unfair dismissal verbal warning walk-out
1. A. Sorry I'm late again, Mrs Johnson. B. So am I Robert. If you do it again, I'm afraid we'll have to ______your wages.
2. A. I'm not at all happy with the way the management treat us. B. If you have a ______, you should talk to the shop steward.
3. A. There have been complaints of bullying and intimidation on the shop floor. B. So I've heard. The workers are all complaining that this is a very ______.
4. A. That's the third time this week that he's been caught smoking in the office. B. Well, we should give him an ______: if he does it again, he's out.
AROMA Tiếng Anh Cho Người Đi Làm - www.aroma.vn 65 © Bloomsbury Publishing Plc. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) 66 topic vocabulary 8 A.Iheardoneofourshopassistantsbeingveryrudetoacustomer thismorning. 18. A.Theworkhereisboring,themoneyterrible,weneverseemtosee any resultsandthe 17. A.Whathappenshereifsomebodybreakstherules? 16. A.Areyouhappyhereinthiscompany? 15. A.What'sthe______in thiscompany? 14. A.I'mnottheonewho'sbeen damaging themachinery.Itmustbesomeoneelse. 13. A.It'snotfair.I'vegotbetterqualifications andmoreexperiencethanBrian,buthewasawarded 12. A.Howdoourfactorystafffeel abouttheincreasedworkinghoursandreducedsalaries? 11. A.Themanagersaidhewould only promotemeifIpaidhimsomemoney. 10. A.Whathappenedwhenyoutoldtheforemanhewasstupidandincompetent? 9. A.Idon'tbelieveI'vebeendismissedfortakingtoomanycoffeebreaks! 8. A.What'sthatyou'vegot,Rob? 7. A.Whatareyourviewsonracialharassmentintheworkplace? 6. .A.Youknowyoushouldn'tusethecomputersforsendingpersonalemails.I'vealreadygiven 5. B. Rudenessisgroundsfor______:he'llhavetoleaveimmediately. B. Iagree.There'saverystrongfeelingof______here. management nevertalktousoraskforouropinion. they decidewhat______totake. B. Ifit'sserious,theyhavetoappearbeforea______ofthreeseniormembersstaff,and seems toappreciatewhatIdo. B. Notreally.Ihavealotof______.Theworkis boring,themoneyispoorandnobody should gotothemainsupervisorwhowilltakeitupwithHRManagerorDepartmentManager. B. Ifyouareunhappywithanyaspectofyourjob,talkfirstalltofirst-linesupervisor.He ______youforafewweeks. B. Iknow,Alice.Butuntilwefindthepersonwho'sbeendoingit,I'mafraidhaveto company. B. That'sterrible.It'salwayshappeninghere.Youshouldcomplainaboutthe______inthis the promotion.JustbecauseI'mawoman! ______. B. Well,naturally,they'revery______.They'rethreateningto______andstagea B. That'saveryserious______.Doyouhaveanyproof? B. Iwasgivenafinancialpenaltyfor______. B. Ifyouthinkthedecisionistooharsh,can______andclaim______. and havetoldmetoleave. B. It'sa______.Apparentlythemanagementareveryunhappyaboutmypoortimekeeping immediately. B. Inmyview,itisa______;anybodywhofoundguiltyofthisshouldbedismissed B. I'msorry,itwon'thappenagain. two ______.Thenexttime,you'llgetoneinwriting. © Bloomsbury PublishingPlc. Forreferencesee AROMA Ti ế ng AnhCho Ng ườ Dictionary ofHumanResources andPersonnelManagement i Đ i Làm-www.aroma.vn (ISBN 07475 66232) topic vocabulary Personnel training and developmentUnit 0000
Look at these texts, and decide what each person is talking about. Choose the answers from the box.
action learning adventure training assertiveness training carousel training continuous personal development experiential learning an induction course in-tray learning modern apprenticeship off-the-job training online learning open learning sales training team-building total quality management training needs analysis
1. This company is committed to helping its employees learn about their jobs and develop their skills for the whole period they are working here, and not just at the beginning of their contract. We run regular courses and workshops in order to achieve this, both inside and outside the company premises.
2. Our employees have to deal with a lot of difficult situations, and they often come in contact with people who can be difficult to work with and do business with. We train them to have more confidence in themselves so that they can deal effectively with any problems and difficulties they encounter.
3. We believe that the best way of learning a skill is through practice. We don't waste time on courses and workshops. We show the employee his duties, give him an outline of how the company operates, and then we just say ‘Get on with it, and good luck’. It's a remarkably effective method.
4. It's very important that our employees develop skills in leadership, problem solving, decision-making and interpersonal communication. The best way to achieve this is to get them involved in group games and physically demanding outdoor activities like sailing and climbing. These also help to build team spirit.
5. When we promote somebody to a management position, the first thing we do is to give them a lot of typical management paperwork and tell them to deal with it. We set them a time limit for this, and monitor them carefully to see how they get on. We then review their performance and show them where they went right or wrong.
6. Our company understands how important it is that our employees work well together in order for the company to be effective. Our training sessions are designed to instil co-operation and solidarity in a group of employees who have to work together.
7. It is our company policy to make sure that our employees know how all the jobs in the company work, not just their own. We find the best way of doing this is to move them from job to job and department to department. They meet colleagues who they might not normally meet, and learn about their jobs and how they operate.
8. New employees in our company need to learn about our products and how they work, how the distribution system operates, how to deal with both suppliers and customers and how to handle complaints. They also study trade and retail laws, and are accompanied on their first customer visits by their trainer.
AROMA Tiếng Anh Cho Người Đi Làm - www.aroma.vn 67 © Bloomsbury Publishing Plc. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) 68 topic vocabulary 6 Ourcompanytrainsitsmanagement staffbygivingthemaseriesofproblem-solvingactivities.The 16. Weareaveryforward-looking company andweusethemostup-to-datemethods,soofcourseall 15. Thiscompanyhasapolicythat our managersshouldbecommittedtomaintainingandimproving 14. Onceayearwelookatthedifferent skillsandabilitiesofourstaff,wedecideiftheyare 13. Thiscompanybelievesthatpersonal developmentandtrainingshouldbemoreflexible.Asaresult, 12. Mycompanycan'tholdtrainingworkshopsintheofficebecausewedon'thaveenoughspace,and 11. FirstofallIwasgivenatourthefactoryandthenintroducedtomycolleagues 10. I'vebeeninterestedinphotographysinceIwasveryyoung,sowhenfinishedschoolstarted 9. running ofthecompany. solve realorimaginaryproblems,andtheirfindingsarethenappliedtotheoverallsuccessful managers fromourofficeworktogetherwiththoseotherdepartmentsaroundthecountryto trainees andemployeescanlearnduringtheirbreaks,athomeevenwhentheyareonholiday. our trainingisdeliveredovertheInternetorthroughcompanyintranet.Thismeansthat developments. workshops onaregularbasis,andensurethattheyarekeptuptodatewithallthelatest the qualityoftheirwork,andalsoskillsknowledge.Weruncourses,classes effectively. classes andworkshopstohelpthestafflearnmoreabouttheirjobhowtheycanoperate enough tohelpthecompanyfulfilitsaimsandoperateeffectively.Wethendevelopaseriesof time, andwhichdoesnotrequireateacher. we havedevelopedasystemofflexibletrainingcoursesthattraineeoremployeecanstartatany develop ourskillsandknowledge. be makingthebestuseofitsemployees.Instead,theysendustoacollegeineveningwherewe of coursewhilewearelearning,aren'tactuallymakingmoney,sothecompanyfeelsitwouldn't code ofpractice,takentomydepartmentandwasshownduties. given anoutlineofthecompanyanditsproducts.AfterthatIwasguidedthroughcompany's numeracy, problem-solvingandinterpersonalskills. about allthedifferentaspectsofphotography.Atsametime,Ireceivetraininginareassuchas learning howtobeaphotographer.Ispendmyweekworkingwithprofessional,whoteachesme © Bloomsbury PublishingPlc. Forreferencesee AROMA Ti ế ng AnhCho Ng ườ Dictionary ofHumanResources andPersonnelManagement i Đ i Làm-www.aroma.vn (ISBN 07475 66232) answer key 69 ) taken on 9. difference or hired , (ISBN 0 7475 6623 2) employed ) 4. performance 5. range (this can also ) 4. performance 5. to temp i Làm - www.aroma.vn Đ are also nouns. ) i ườ reward to escalate and tender , can also be verbs . ) temp (this can also be a verb: 3. target ng Anh Cho Ng , ) 2. minimise 3. appointed (we can also say ) 2. minimise 3. appointed (we can also say ế Dictionary of Human Resources and Personnel Management 4. incompetence 5. flexibility 6. exemption 7. disability 8. forecast to ratify reconsider abused discipline and or , AROMA Ti budget broken transfer , , can also be nouns ) 6. expertise 7. dissatisfaction 8. misconduct 9. friction 10. course 11. placement 12. retainer 8. misconduct 9. friction 10. ) 6. expertise 7. dissatisfaction interview research , , review
to range and sponsor , experience
, © Bloomsbury Publishing Plc. For reference see Wordbuilding 2: Nouns 1 (pages 10 +11) Nouns 1 (page 1) Nouns 1 (page 1. compensation 2. motivation 3. classifications 4. argument 5. replacement 6. signature 7. agreement 8. promotion signature 7. agreement 1. compensation 2. motivation 3. classifications 4. argument 5. replacement 6. attendance 14. permission 15. 9. application 10. authorisation 11. appointment 12. successor 13. qualification(s) 23. contention dismissal 22. consumer 16. satisfaction 17. failure 18. negotiation 19. acceptance 20. intervention 21. 24. insurance 25. improvement 26. enticement 1. peak 2. session 3. facilities 4. retirement 5. assessment 6. mismanagement 7. experience 8. objective 9. mediation 8. objective 7. experience 6. mismanagement 4. retirement 5. assessment session 3. facilities 1. peak 2. forecast stipulation 15. interview 16. budget 17. 12. supervision 13. ceiling 14. 10. potential 11. predecessor 18. motivation peak Wordbuilding 3: Nouns 2 (page 12) Wordbuilding 1: Adjectives (page 9) Adjectives 2 (page 8) Adjectives 1 (page 7) Verbs 3 (pages 5 + 6) Verbs 2 (page 4) Verbs 1 (page 3) Nouns 2 (page 2) 10. convenience 11. sympathy 12. accuracy 13. capabilities 14. intelligence 15. 1. responsibility 2. confidence 3. 1. continual 2. continuous 3. constructive 4. creative / competitive 5. quantifiable 6. comparative 7. boring / repetitive 6. comparative 7. 1. continual 2. continuous 3. constructive 4. creative / competitive 5. quantifiable 15. hopeful 14. doubtful 8. decisive 9. dependable 10. satisfactory 11. preferential 12. admirable 13. apologetic 23. attractive 22. consultative 16. careful 17. careless 18. agreeable 19. active 20. obligatory 21. occupational 24. suitable 25. reliable 1. impartial 2. capable 3. steady 4. irregular 5. discriminatory 6. eligible 7. casual 8. aggrieved 9. able-bodied 8. aggrieved 1. impartial 2. capable 3. steady 4. irregular 5. discriminatory 6. eligible 7. casual 10. punctual 11. minimal 12. affiliated 13. voluntary 14. generous 15. acting 1. formal 2. unfilled 3. self confident 4. professional 5. disciplinary 6. stressful 7. groundless 8. optional 9. slack 7. groundless 1. formal 2. unfilled 3. self confident 4. professional 5. disciplinary 6. stressful 15. salaried 16. continuous 10. constructive 11. autonomous 12. unanimous 13. successful 14. enterprising 17. consultative 18. staggered 1. violated (we can also say process 1. process 2. sponsor 3. research 4. headhunt 5. transfer 6. recommend 7. discipline 8. exploit 9. target 10. tender 5. transfer 6. recommend 7. discipline 8. exploit 9. target 1. process 2. sponsor 3. research 4. headhunt 15. encourage 11. reward 12. disregard 13. direct 14. terminate delegate 1. recruit 2. empower 3. consult 4. object 5. negotiate 6. supervise 7. institute / instigate 8. delegate 9. evaluate 5. negotiate 6. supervise 7. institute / instigate 8. delegate 1. recruit 2. empower 3. consult 4. object 10. review The word in the shaded vertical strip is The answers are: (from the verb 1. quality 2. ratification be a verb: (from the verb 13. weighting 14. feedback 15. escalation The words in the box are: range quality misconduct performance placement escalation expertise feedback friction course dissatisfaction technique temp weighting ratification retainer
4. validate 5. accusing 6. justifying 7. collaborating 8. claimed 9. fund (this can also be a noun) 10. assume collaborating 8. claimed 9. fund (this can also be a noun) 10. 4. validate 5. accusing 6. justifying 7. 14. qualified 15. invited 11. questioning 12. observe 13. erode Answers 70 answer key Down: 18. tender19.dismissed20.engage(wecanalsosay 16. apportioned17.attend18.advised19.assist20.amalgamated 8. appealedto9.addressed10.award11.admonished12.awaiting13.adjusted14.adjourned15.appointed curriculum vitae 8. employment9.insurance10.income11.private12.pension13.staff14.contract15.personal causing... 24....can'twork against We havenocausefora followed bypronounssuchas 12. ...tenhoursfor by uncountable: wecannotsay Word association1(page19) Formal words2(pages17+18) Formal words1(page16) Working words(page15) Prepositions (page14) Wordbuilding 4:Opposites(page13) Word association4:Expressionswithsalaryandwage(page 22) Word association3(page21) Word association2(page20) normally comebefore 1. liveablelivingbasicnominal minimummonthlyaverageannualyearly(although andyearly would not business 13.self- 1. pay2.tax3.management4.job5.labour6.industrial 7.company8.sales9.staff10.computer 11. career12. Part 2: The wordsintheboxare:computer,staff,tax,management,business, self-,labour,pay,career,company,sales,job,industrial Part 1: the plural 1. work(theseverbscanalsobefollowedby 1. cost(usuallyusedintheplural- Across: 1. analyse(spelt 1. with/fromThison2.whichonethe3.agousedThesetoor4.ofmanages 1. ...sponsored 16. unacceptable17.incompetent18.insolvent19.intangible20.unauthorised21.impossible22.unreasonabl 9. unofficial/illegal10.indecisive11.irrecoverable12.ineligible13.dissatisfied14.inexperienced15. Ineffective 1. Indirect2.unfair/unjustified3.Inefficient4.incompatible5.inadequate6.irregular7.unconditional 8.incapable electronics... 5....willmeetto 8. ...threatened 14. licensed16.enter 10. redeployed11.indexed(thisisusuallyusedinpassiveconstructions- information onCVs,seethenoteunderanswersfor‘Jobadvertising’. of... 16....havenoticedon / rise(ineitherorder)(k)command 2. (a)+(b):draw/earn(ineitherorder) (c)+(d)(e)(f)(g):pay/raisereducecutoffer(inany order) (h)dock(i)+(j):fall also beprecededby 12. at/knowingwouldin13.whatfromwas14.Atmoresince 6. Between/by7.ofmost these words. everybody 16.who/just17.withmade18.fromuntilthatoff19.byhad20.intoofwhic a wage 1. waived3.notified4.present(notethepronunciation:/ 2. retain6.briefed7.consented8.sequestered(wecanalsosay the law.20....theday redundancies or Be appointedto wages by to should appearintheshadedverticalstrip(usuallyabbreviatedto analyz their companies.2....abroad dismiss him...9....is every day.13....away ) 6.acontract7.job(theseverbscanalsobefollowedby daily wage e ; © Bloomsbury PublishingPlc. Forreferencesee complaint in AmericanEnglish)2.assessedat3.averted4.administer5.assigned6.annulled7.audit receive and AROMA Ti , as a an improvement...17.Heis under is usuallyfollowedby weekly your work or wages your expenses.6....ofcomplaint and after many /near8.tonoof9.notevenat 14.rules15.apost(not ) costs , ) 8.anappointment9.atax(or his pressure,... 25....shetookout take ) , are usuallypaidweekly,oftenincash, andtendtobeformanualorshort-termwork. tomorrow. 21. her ế - after are usuallyfollowedby at ng AnhCho Ng , etc)12.apension13.complaint( on the discretion...10....grantedwith job a marginal maternity leave.14....toovercomeon ) 2.instructions3.qualifications4.redundancy( on the business. 3....redundant : 2.minimum3.salary4.strike5.shift6.medical7.labour ) Under He wasappointedtothe employ in full-time employment,18....nogrounds the termsof...22.Werely ườ Dictionary ofHumanResources andPersonnelManagement redundancy paymen work or to i hire a job...26.Ilookforward przent Đ the manager.7....othercompanies or a taxes i Làm-www.aroma.vn ) 21.upgraded is /areindexed job ) 10.accounts11.resignation(theseverbsare or )5.undertaken7.consulted8.specify9.elected /) sequestrated , because as during CV compassionate... 11....adegree post ofseniorexecutive or or be causefor . ACVisknownasa work over 10.on/be11.Unlesswilla t because /had15.asanyone 5.asalary(theseverbscanalsobefollowed ) several obstacles...15....isequivalent fill the recession.4....backgroundis . Notethat 13.inquiring(alsospelt ) 12.settle15.outlined17.reinstated ) or on be appointedto our suppliers...23....responsible is notusuallyfollowedbyanarticle- to or hearing... job seems 5.the/where announce for is countableand résumé ) by dismissal. 19....itisalso cannot beusedwith offering them... continued onnext page in theUSA).Formore is usuallyfollowedby h in (ISBN 07475 66232) enquiring or Business Studies anybody work e in Wage ) the is to or that for can answer key 71 a ) (f) to work out , which is used in (g) False. It is the (g) False. It is pay review lay off Bloomsbury Dictionary of Human (ISBN 0 7475 6623 2) wage differentials. wage differentials. 10. called off 11. give in to 12. phased 20. in American English) 10. fill 11. phased ) out (a phrasal verb: measurement canceled i Làm - www.aroma.vn Đ i ) practices supervisor (this is a unisex word which has a similar ) practices supervisor workload ườ 8. handed over 9. ) (d) expectations (e) review (also called a (e) review (also ) (d) expectations 18. put out 19. . continued power lunch earnings drift ) rage (an informal expression) sampling schedule shadow sharing sampling schedule shadow ) rage (an informal expression) (c) False. Price rises encourage higher wage demands, and these make prices rise wage demands, and rises encourage higher (c) False. Price (page 23) (page 22) (page ng Anh Cho Ng bring forward ế 6. broke down 7. Dictionary of Human Resources and Personnel Management ) 10. break off 11. get across 12. stand off (compare this with overwork (ISBN 0 7475 6623 2) wage working ) (g) bands (h) cut ) (g) bands 5. wage formula and and gave in to AROMA Ti work salary wage ceiling ) week 3. get ahead 4. 14. took up 15. backed out 16. give up 17. foreman 3. closing 5. make 6. get 8. dragged 12. fighting 14. follow 16. went 17. set 18. turned 21. held set 18. turned 21. 3. closing 5. make 6. get 8. dragged 12. fighting 14. follow 16. went 17. 1. handed 2. working 4. weed 7. carried 9. cancelled (spelt : conditions day hours lunch (also called a : conditions day hours 2. : ethic experience flow load (usually written as one word: : ethic experience © Bloomsbury Publishing Plc. For reference see Phrasal verbs 4 (page 30) Phrasal verbs 3 (page 29) Phrasal verbs 2 (page 28) Phrasal verbs 1 (pages 26 + 27) Two-word expressions 2 (page 25) Two-word expressions 1 (page 24) Word association 5: Word association 5: Word association 4: association Word in 13. 1. 1. D 2. I 3. M 4. O 5. H 6. A 7. E 8. J 9. L 10. B 11. G 12. N 13. F 14. C 15. K 13. F 14. C 1. D 2. I 3. M 4. O 5. H 6. A 7. E 8. J 9. L 10. B 11. G 12. N 1. held back 2. gearing up for 3. build into 4. standing in for 5. brought up 6. fill in 7. held down 8. burn out fill in 7. held down 1. held back 2. gearing up for 3. build into 4. standing in for 5. brought up 6. 9. gave way to (we can also say Across: The phrasal verb in the shaded vertical strip is Resources and Personnel Management a different way) You can find all of these expressions, together with their definitions and sample sentences, in the You can find all of these expressions, together with their definitions and sample sentences, The following two-word expressions can be found in the two boxes: The following two-word expressions can be found time allowed time ancillary staff appraisal interview attendance adverse action advisory arbitration age discrimination collective bargaining corporate climate dress code earnings drift body language career path collaborative working health screening hot desking immediate dismissal incremental scale fast track gross negligence group dynamics solving negligent reference notice period official dispute problem ineffective time information overload job opportunities discrimination covenant result driven selection procedure severance pay sex racial discrimination reward package restrictive value mesh skills inventory tertiary sector track record 1. disciplinary action 2. voluntary redundancy 3. milk round 4. needs assessment 5. occupational mobility 6. accession rate 3. milk round 4. needs assessment 5. occupational mobility 6. accession 1. disciplinary action 2. voluntary redundancy dismissal 10. replacement rate 7. promotion ladder 8. know-how 9. wrongful Exercise 2: Exercise 1: disciplinary action employer's liability freelance worker grievance accession rate bonus scheme childcare provision job satisfaction know-how line manager milk round needs assessment procedure human capital incentive plan time replacement rate shift differential team spirit upward communication occupational mobility promotion ladder quality voluntary redundancy wrongful dismissal yes-man 4. (a) deductions (b) structure (c) drift (also called (b) structure 4. (a) deductions even more. (d) True (e) False. Wages are not allowed to increase. (f) False. They are called to increase. (f) False. are not allowed (d) True (e) False. Wages even more. of worker. (h) True wage for a particular class lowest legal also say ceiling (we can A. work 3. (a) True (b) False. It is called a 3. (a) True 13. sort 15. opt 19. run 20. back 22. fallen Down: period of notice) overload (we also say period of notice) overload structuring team standard stoppage working meaning to B. supervisor 4. work experience 5. working hours 6. working conditions 3. work measurement 1. work overload 2. working 11. working lunch 12. work stoppages rage 9. working practices 10. work schedule 7. work out 8. Work 72 answer key on Exercise 2:Nouns Remember thattheseare increase, moreperks,etc)12.helicopterview 16. adjusted/increased17.reduce18.phasedin(theoppositeis can alsosay 33. increment34.commission35.perks36.pension37.promotion 38.prospects usually paidmonthlyintheformofacheque:comparethiswith Changes (pages34+35) Idioms 3(page33) Idioms 2(page32) Idioms 1:Thepeopleyouworkwith(page31) Abbreviations andacronyms(pages39+40) A careercasehistory(page38) Over andunder(pages36+37) Across: 29. applicants( often usetheword also say 11. embezzlement12.sack13.absenteeism14.resigned 15. walkedout16.layoff17.shopfloor18. retire(wecan 8. highachiever9.promoted(theoppositeis 1. apply2.filledin(wecanalsosay overhead 6. understudy(thiscanalsobeaverb: 1. underworked2.overrun3.overmanned/overstaffed4.overpaid5.underachiever(theoppositeis 19. E 1. E2.B3.A4.D5.6.7.C8.9.F10.11.12.13.G14.15.16. D17.18.E (this issimilarto 1. streamline2.promoted3.renovated4.increased(wecanalsosay Exercise 1:Verbs reducing thenumberofemployeesinacompany. people) 7.dress-downday8.earcandy9.eyeservice10.dumbsizing(anidiomaticwordderivedfrom 1. leakyreply2.shapeuporshipout3.graveyardshift4.kissto5.deadwood6.glad-hand(=shakehands with 10. (a)(intheUSA,itisknownasa 1. (d)2.(c)3.(b)4.(a)5.(thisisarathersexistexpression,whichyoushouldavoidusing)6. 7. (d)8.(b)9. boomerang worker19.anemptysuit20.agoldbricker21.digithead22.hipshooter same thingiscalleda 12. amoverandshaker13.yes-man14.moonlighter(theverbis carrier 6.aworkaholic7.plug-and-playemployee8.pilotfish9.self-mademan10.freeworker 11.anethead 1. ahappycamper(theoppositeisan 14. underutilised15.overhaul16.undertaking17.overtime(usefulexpressionswith pay in formalorsemi-formalletters. Down: 38. earn41.appeal42.Administration 43.technical 20. resources21.pension23. thousand 26.possible28.incapacity30.period31.vitae33. opportunities 36.first 34. maternity35.officer37.health 39.sick40.annum( 18. save19.assistance22.quality 24.development25.Vocational27.identification29.contributions 32. evaluation , ; hire overtime rate 1. time3.earnings5.meeting 7.Labour8.relations10.public13.ownership14.analysis 16.insurance , 1. tax2.methods4.minimum 6.results9.Director11.Equal12.training15.working 17. research take earlyretirement appoint 10.overworked(thenounis ) tighten up applicant transferred or ) 18.undermanned19.overrated20.understanding salesperson employ Girl Friday ) 13.demoted(wecanalsosay © Bloomsbury PublishingPlc. Forreferencesee and AROMA Ti informal 21.relocated22.downgraded23.downsize24.alter(wecanalsosay ) 9.expanded/increased10.relax11.decreased(wecanalsosay ) 19.handin20.notice21.unemployed22.job hunting 23.vacancy24.salesman(we ) candidate to avoidsexism)25.candidates26.qualifications27.experience 28.shortlist . Weoftensay expressions, andyouwouldonlyusethemininformal,spokensituations.Youshouldnot gravy job) unhappy camper filled out to understudy are verysimilarinmeaning)30.appointed(wecanalsosay ế overwork ng AnhCho Ng Person Friday 3.applicationform4.attend5.interview6.offered7. commute ) demoted 11. (c)12.(d) Dumb : ‘ 7.undertaking8.overqualified9.overheads(AmericanEnglishisusually ) She issufferingfromoverwork ) 2.awhizz-kid3.toxicemployee4.seagullmanager5.spear downgraded has asimilarmeaningto 10.dismissed(wecanalsosay ) to avoidsexism)16.anideahamster17.aheavyhitter18. p.a. =perannum.PApersonalassistant ườ Dictionary ofHumanResources andPersonnelManagement wage i , butthisislesscommon)14.replace15.deteriorated phased out Đ , whichisoftenpaidweekly,incash)32.perannum i Làm-www.aroma.vn to moonlight risen ) 5.renewed6.release7.retire8.redeployed 19.adapt/adjust20.layoff(theoppositeis ) stupid ’) 11.undermine12.overturn13.overrule 15.aManFriday(awomanwhodoesthe ) 11.sweetener(forexample,asalary ) overtime fired or fell include: sacked hired or ) dropped 31.salary(a ) - thesearelessformal) amend overtime ban downsizing overachiever) , 12.enforce(we ) revise (ISBN 07475 66232) ; or - theactof overtime salary use them modify is take ) answer key 73 to in ) to ) jobs résumé 11. Key ) mber, current
) 29. approach medical Sex Discrimination ) 4. address holiday , an examining ) 9. accountability oversee) continued on next page vicarious liability employer , which only tests the Holiday given name . A CV is known as a ) 17. commission racial matters in companies, and ) 36. dismissal (from the verb or ability test ) 13. qualifications 14. experience works for an (ISBN 0 7475 6623 2) untrue on a regular basis. Royal Society of Arts monitor their present company) 25. referees forename to apply curriculums vitae employee updated before of 1995). Companies have a : an per annum = in a year )say 10. supervise (we can also . Plural = i Làm - www.aroma.vn Đ employee i ) training / education 9. education / training 10. ườ ) 17. increments 18. benefits 19. leave (or ) 13. agree 14. ensure 15. inspect 16. produce ) 13. agree 14. ensure 15. inspect 16. with e-mail curriculum vitae ) 3. first name (we can also say Job purpose summary (CRE) is the statutory body set up to employer or remuneration ensures that nobody is discriminated against (for example, the Disability Discrimination Act Main activities (EOC) is the government body set up to make sure that no sex discrimination is a letter sent with other documents to say why you are sending them. It should be documents to say why you are sending them. is a letter sent with other ) 3. externally 4. appointments / situations vacant (informally called the ) 20. CV* (= family name ng Anh Cho Ng ế legislation Dictionary of Human Resources and Personnel Management employer(s) - the company they worked for perks for their members: this is a clear definition of the responsibilities of each employee in a for their members: this is a clear definition of are also called of 1976, and the covering letter . Official , a first university degree in Britain) 17. Diploma (RSA = the , a first university degree in Britain) 17. Diploma Summary of position ) reason(s) 24. leaving (note that a real job application form would also 21. title 22. duties 23. previous - it should be relevant, useful and give accurate results that indicate how well the employee will - it should be relevant, useful and give accurate results that indicate how well the employee ) number) 8. email (also written AROMA Ti internal appointment in American English) 6. contact 7. home (job application forms may also ask for the applicant's in American English) 6. contact 7. home demarcation fax period Commission for Racial Equality ) 2. covering 3. introduction 4. application 5. pre-selection 6. turn down 7. short-list best practice ) 5. situations vacant / appointments 6. journals 7. recruitment agency 8. institutional agency 9. job ) 5. situations vacant / appointments 6. journals 7. recruitment agency 8. institutional is also called Equal Opportunities Commission Key responsibilities ZIP code face validity on Bachelor of Arts Race Relations Act enclosing your CV. or jobs section curriculum vitae guidelines phone number and ) or of 1975, the Main accountability © Bloomsbury Publishing Plc. For reference see 11. attended 12. university / college 13. college / university 14. examinations / qualifications 15. qualifications / examinations / university 14. examinations / qualifications 15. qualifications 11. attended 12. university / college 13. college 16. Degree (BA = / vocational qualifications) 18. history 19. present (we can also say body in Britain which usually provides professional 20. dates (we can also say ask applicants for details of their dismiss The recruitment process (pages 46 + 47) Application forms (page 45) Job description (page 44) Recruitment advertising (page 43) advertising (page Recruitment Company positions (pages 41 + 42) (pages positions Company American English) 21. covering (a American English) 21. are and that you explain that you are interested in the job For example, when applying for a job, you should brief and to the point. attaching and or useful) interests (if you think these might be relevant include your date of birth, your hobbies and email, etc). You could also A CV should be also include their references on their CV. current salary. Some people Act *A CV is a summary of your work experience (current and previous places of work, job title, duties, dates) and qualifications (school, of work, job title, duties, dates) and qualifications your work experience (current and previous places *A CV is a summary of nu also include your contact details (address, telephone professional and vocational). It should university, college; academic, 1. CV (= exists in employment. The with an 8. candidates 9. one-to-one 10. board 11. psychometric 12. aptitude (compare this 1. vacancy 2. internally (an Part 1: Note: In Britain, the 18. increment 19. benefits (also called 18. increment 19. benefits 12. responsibilities ( 5. postcode (called mobile pages centres 10. private recruitment agency 11. description 12. applicants (from the verb 15. personal qualities 16. rewards (sometimes called 20. discrimination 21. equal opportunities 22. affirmative recruitment 23. disabilities to issue (sometimes just called a candidates current skills and knowledge) 13. group-situational 14. in-basket 15. medical A test should have perform. Many unions insist on clear 1. employment 2. surname (we can also say 17. negotiate 18. visit 19. deal 20. Responsible company. 1. title 2. Location 3. Branch 4. Reports 5. Head 6. Hours 7. Full time 8. Leave (we can also say 1. title 2. Location 3. Branch 4. Reports ( 1. leading 2. vacancy 3. post 4. applicant 5. qualified 6. experience 7. team 8. drive 9. motivate 10. colleagues 7. team 8. drive 9. motivate 3. post 4. applicant 5. qualified 6. experience 1. leading 2. vacancy 16. annum ( 13. package 14. basic 15. salary 11. attractive 12. rewards 1. I 2. Q 3. H 4. U 5. T 6. G 7. O 8. D 9. K 10. N 11. R 12. F 13. M 14. A 15. S 16. E 17. J 18. L 16. S F 13. M 14. A 15. 10. N 11. R 12. G 7. O 8. D 9. K 3. H 4. U 5. T 6. 1. I 2. Q P 21. C 19. B 20. 26. assessment 27. suitability 28. employer (compare 26. assessment 27. suitability 28. employer 30. offer 31. illness 32. absence 33. absent 34. information 35. false (we can also say 30. offer 31. illness 32. absence 33. absent 34. information 35. false (we can also Part 2: ensure that discrimination is not a feature of the workplace. 74 answer key Contractual liability prevent theemployeeworkingforanothersimilarcompanywhens/hefinishesworkinhis/hercurrentcompany). Other qualitiesarealsoconsideredduringinterviewsandappraisals.Thesemayinclude confront instructions knowledgeable approaches worker is Some contractsmaycontaina the contract,butimposeobligationsonbothemployerandemployee). industrial (what theemployeeknows),and Working hours(pages50+51) Contract ofemployment(page49) Personal qualities(page48) The recruitmentprocess(pages46+47) Appraisals (page52) Normally beforeanappraisal,employees fillina 25. praise26.facilities27.provisions 28.benefits29.recommend30.comments 17. improving18.morale19.relationships20.discipline21. treatment 22.promptly23.complaints24.progress 9. progression10.challenging11.encouragement12.least 13. workload14.description15.defined16.advancement 1. standards2.knowledge3.quality4.objectives5.improvement 6.strengths/weaknesses7.training8. schedule called The questionsinthisexercisearetypicalthatmightbeasked atanappraisal/assessmentinterview(sometimesinfo Across: 9. labour=work,untilto( description, duty=duties6.locallylocation7.CelerySalary,anumannum,rearsarrears8.StartedStarting (or 1. Term=Terms,conditionalsconditions2.employemployer3.employedemployee4.titeltitle5.descriptive = to sentence 9is criticise 1. popular2.decisive(verb= term /open-ended16.follow-up 9. references10.offered11.inductionprogramme12.temporary13.probationary14.open-ended/fixed-term 15. fixed- 1. seven-pointplan2.potential3.appearance4.intelligence5.skills6.interests7.disposition8.circumstances Part 3: Contracts contain 17. Referrals=References(x2)(apersonwhowritesareferenceiscalled employees =employment,notenotice16.TerminatorTermination,probbationprobation(or Disciplinary, grieving=grievance,handybookhandbook,policepolicies15.ProbbationProbation(x2),subjectivesubject, entitlement, anum=annum12.AbsentAbsence(or Down: 21. roster24.entitlement25.overtime26.fixed27.rotating clock in Contracts ofemploymentcanbe more stressful,demandgreaterconcentration,orwhoseperformance mightaffectotherpeople. period of11consecutivehours.Therearedifferentdirectivesforsome groups(e.g.,pilots,busdrivers,doctors,etc)whose jobs are a weeklyrestperiodofatleast24consecutivehours,dailybreak20minutesforeverysixhoursworked,and rest Employees shouldworknomorethan48hoursaweek,andreceiveminimumof4weeks'paidleaveyear.Theyhav In Britain,the or discontinuous) Note: Thefourmaintypesofshiftworkare:1.doubleday2.andnightalternating3.permanent4.3-shift(continuous 20. flexitime22.sheet23.rotation on atypicalperformance criteriasetforeachindividual employee. Performance-based appraisalsoften useamethodknownas always listentothe Appraisals canbe shy ) 13.impulsive14.obstinate(wecanalsosay job chats ) 8.sensitive9.(notethedifferencesinmeaningof 2. twilight3.job-share4.homeworking6.full7.part10.flexileader11.unsocial14.core16.flexilagger ) 8.double9.transfer12.Regulations13.time-keeping15.allowed17.half18.graveyard19.differentials 1. punctual(theoppositeis ) 18.professional19.conceited20.ambition(adjective= ) self-motivated , the to thejob, Working TimeDirective insensitive ), theabilitytocommunicateclearly,effectivelyandappropriately(verballyonpaper), ). ability toinform two-way express is alegalresponsibilityforsomethingasstatedincontract. feedback knowledge © Bloomsbury PublishingPlc. Forreferencesee 22.relationship23.confidence(adjective= ) ) 10.practical11.judgement(spelt AROMA Ti terms (thosethatboththeemployerandemployeeagreeon), , withtheemployeetellingcompany hows/hefeelsaboutit,andhis/herroleinit.Agoodcompany will Monday through it receivesfromitsemployees. restrictive covenant to decide managers andcolleaguesofproblems/orprogress, temporary performance-based of theorganisationand/orfieldwork,knowledgecolleagues'work(theadjectiveis unpunctual of 1998(basedonguidelinessetbytheEuropeanUnion)setsoutfollowingregulations: ế ) 3.rapport4.punctual5.willing6.reliable(verb= ng AnhCho Ng , permanent Friday or self-appraisal continued late (a clausewhichpreventsanemployeefromdoingsomething.Forexample,itmay in AmericanEnglish)10.Undertime=Overtime,ratrate11.enticement (how welltheemployeehasworked, andtheresultss/hehasachieved). ) 5.clockoff(wealsosay stubborn , Absenteeism short term BARS form. Notethatappraisals/assessments arenormally judgment ườ Dictionary ofHumanResources andPersonnelManagement ) 15.selfish16.sociable17.industrious(thisisnot ( behaviourally-anchored ratingscales , i long term fromwork Đ sensitive i Làm-www.aroma.vn ambitious confident in AmericanEnglish)12.reserved(thisissimilarmeaning referee , fixed-term in thesetwosentences.Theoppositeof ) 13.sceme=scheme(x2)14.Dissiplinary ), apointments=appointments18.singedsigned clock out ) 21.motivation(verb= 24.abrasive25.confrontational(verb= ) neatness ofappearance body language . Whenwearriveforwork or open-ended implied terms to relyon probationary ), whereperformanceisbased and general . to motivate ) 7.critical(verb= , (these are continued onnext page general attitude ), note=notice knowledge-based (ISBN 07475 66232) intelligence follow . Agood sensitive the sameas clock on not rmally stated in Start to and . in to or ) e answer key 75 or Dear golden and
1st ) , etc. In benefits ) , . Compare this ) 7. increment imple you happy...? s rewards superannuation scheme , which is an envelope Were . This means that s/he is . This means absent without leave expenditure . Letters that begin with , : , etc, is more common. hort and s take-home pay t )bonus 15. payslip 14. pay packet (ISBN 0 7475 6623 2) 7 April eep i , K you think...? goes AWOL Yours sincerely or remedial transfer Did , when an employee is interviewed before s/he is interviewed , when an employee is in the USA) 9. long-service 10. entitlement is often called ) 3. maternity 4. unpaid 5. gardening 1 November ) end with ) 12. pension (also called a ) 12. pension (also called of April) are sometimes followed by letters (e.g., net pay i Làm - www.aroma.vn Dictionary of Human Resources and Personnel hike exit interview legal holiday Đ . or i seventh . This is not the same as a . This is not the same as . Colleagues above, below and at the same rank as the employee above, below and at the . Colleagues ườ ) in formal and semi-formal letters. ) 15. paternity 16. casual 17. vacation 18. benefit advance on their wages / salary advance on their wages statutory sick pay Dear Ms Smith increase , turkey trot TOIL 12/11/05 in the UK, and a ) 22. Incentive 23. indirect / intrinsic 24. intrinsic / indirect 25. status ) 22. Incentive 23. indirect / intrinsic 24. rewards package of November, the . first Dear Mr Brown 360-degree appraisals 360-degree ng Anh Cho Ng ế bank holiday Dictionary of Human Resources and Personnel Management . An employee who takes unauthorised leave - employees can ask for an - employees can ask for Yours faithfully ), but this is less common now than it used to be. ) earnings real earnings take-home pay well-paid low-paid pay packet ) earnings real earnings take-home pay advance AROMA Ti cafeteria-style benefits plan unauthorized continued salary end with 7th April , , which is the money paid to someone to cover the costs of doing something in particular, e.g., paying for a hotel on a , which is the money paid to someone to cover . You should avoid using abbreviated dates (e.g., Note that modern formal /semi-formal letters should be as brief as possible. (KISS: Sir / Madam Ordinal numbers (for dates, e.g., the November Letters that begin with a name (e.g., offered by the company (holiday pay, sick pay, pension scheme, health insurance, life assurance, loan facilities, educational (holiday pay, sick pay, pension scheme, health offered by the company expenses ) 13. Profit sharing 14. benefits 15. extras 16. pensions 17. share 18. insurance 19. duvet days 20. fixed ) 13. Profit sharing 14. benefits 15. extras ) 13. sub (also called an ) 13. sub (also called © Bloomsbury Publishing Plc. For reference see assistance, sports and social facilities, refreshment facilities, HR services, etc). facilities, refreshment facilities, HR services, assistance, sports and social services Letters (pages 59 + 60) Holidays and other time off work (pages 57 + 58) Rewards and benefits 2 (pages 55 + 56) Rewards and benefits 1 (pages 53 + 54) Rewards and benefits Appraisals (page 52) (page Appraisals Usage notes: 1. B 2. D 3. E 4. B 5. C 6. D 7. A 8. C 9. B 10. F 11. B 12. C 13. D (this could also be used in E) 14. D 15. E could also be used 1. B 2. D 3. E 4. B 5. C 6. D 7. A 8. C 9. B 10. F 11. B 12. C 13. D (this F 31. F 32. A D 28. G 29. E 30. 16. A 17. F 18. G 19. E 20. G 21. C 22. E 23. A 24. A 25. B 26. - 27. 33. G 34. G 35. C 36. F Note that the sentences for each letter are in the same order as they would appear in real letters. 21. flexible (also known as a Exercise 2 1. medical (also called a doctor's certificate) 2. statutory (SSP = hello 28. skill 29. development 30. security 31. comradeship 26. satisfaction 27. growth / development pension (scheme) portable pension (scheme) accrual rate remuneration pension contributions occupational / company parity / per annum wage / salary review increments on-target earnings hourly / daily rate per day / per diem a year reward / flat rate broadbanding compensation package benefit in kind to erode wage differentials incentive basic life assurance perks management reward review exploding bonus holiday pay sick pay health insurance away from their school or college) 6. sabbatical (this word is especially used for teachers, university professors, etc, who take time 7. absenteeism 8. public holiday (called a 11. unauthorised (also spelt Here are some other words and expressions that you might find useful: Here are some other words and expressions that salaried (the adjective of 1. direct or extrinsic 2. indirect or intrinsic 3. performance-related 4. false - it is extra money paid for increased productivity 3. performance-related 4. false - it is extra money paid for increased 1. direct or extrinsic 2. indirect or intrinsic 9. (c) 10. (a) 5. attendance bonus 6. extras 7. (d) 8. true 1. direct / extrinsic 2. extrinsic / direct 3. basic 4. performance-related 5. commissions 6. recognition 7. Gainsharing 4. performance-related 5. commissions 6. recognition 7. 1. direct / extrinsic 2. extrinsic / direct 3. basic bonus 11. attendance bonus 12. acceptance bonus (informally called a 8. motivation 9. production bonus 10. premium Exercise 1 1. dock 2. gross / deductions 3. package 4. bonus 5. double 6. payslip 7. deposit 8. payroll 9. increment / index 4. bonus 5. double 6. payslip 7. deposit 8. payroll 9. increment 1. dock 2. gross / deductions 3. package 10. arrears / sub Exercise 1 / net ( overtime 4. double 5. deduction 6. gross 1. danger 2. dock 3. plan Many companies have adopted the practice of have adopted the Many companies interview takes place. employee before the their views on that are asked to contribute being appraised given a position, s/he might be in his / her current is not performing well If an employee Exercise 2 transferred to a more suitable job. The informal expression is a The informal expression to a more suitable job. transferred be asked at an this exercise might also of the questions in Note that many past tense, e.g., questions would normally be expressed in the leaves the company. The 10. index 11. raise (we can also say 8. minimum 9. salary 18. package (also called a 16. payroll 17. deposit income (the opposite of income is wages) 19. arrears 20. weighting 21. containing an employee's with business trip). 12. waiting 13. absence 14. in lieu (usually abbreviated to addition to the questions in the exercise, exit interviews might also ask the employee how s/he felt about the in the exercise, exit interviews might also ask addition to the questions You will find complete sample letters in the supplement of the Bloomsbury Management 76 answer key 11. dealing/using12.bullying13.intimidation14.violence( 2. grievance(a 1. dock(moneythatisremovedasaresultofmisconductsometimescalled B. behaviour embezzle which itisnotsupposedtobeused,thiscalled 6. sleeping7.disobedience(fromtheverb (a worker whostrikesiscalleda (when anarbitratorisappointedbythegovernment,s/hecalled When unionsandmanagementcannot can alsobeused,althoughthisisanoffensiveword)18.c out byanemployee. Discipline andproblemsatwork(pages65+66) Health, safetyandwelfare(pages63+64) Industrial relations(pages61+62) Personnel traininganddevelopment(pages67+68) 1. continuouspersonaldevelopment(alsocalled 1. timekeeping2.absenteeism(fromtheadjective A. Health andSafetyatWorkAct1974(HASAWA) protective clothingequipmentpublichealthinspector/environmentalofficer hazardous substanceshealthandsafetypolicyhygieneoccupationaldiseaseindustrialaccidentpositive programmes accident bookfrequencyratepreventionreportcriminalliabilityemployer's hazard Other wordsandexpressionsthatyoumightfindusefulinclude: 10. c 1. d( C. point (anareaoutsideabuildingwherepeoplemustgowhenthereisfireorotheremergencyinbuilding)smokedetector through abuilding)fireescapeextinguisherhosefirstaidkitofficer aidpostassembly emergency) firealarmblanketbucketdoor(onawhichmustbekeptclosedatalltimestostop a firespreading emergency exitaccess(onadoorwhichmustbekeptclearincasesomebodyneedstogetintothebuildingan B. 8. representative9.legislation10.feature 1. offence2.precautions(or A. 1. e(verb= the UKgovernment) managerialgrid work-based learning INSET(in-servicetraining) Investor inPeople(anationalprogramme foremployeedevelopment sponsored by team learningindividual autonomouslearningcurvestyleevaluation andassessment adult educationcorrespondence coursedistancelearningtrainingneedsperformanceappraisal staffappraisa Here aresomeotherwordsandexpressions thatyoumightfinduseful: Note: atrainerissomebodywhotrains staff,atraineeissomebodywholearnshowtodosomething. quality management15.onlinelearning(alsocalled training induction course11.off-the-jobtraining(trainingwhichtakesplace onthecompanypremisesduringworktimeiscalled works wellaspartofateamiscalled 3. experientiallearning(alsocalled sack conditions, etc,canhavean appeals procedure employee isunhappywiththedecisionmadebyadisciplinaryboard,s/hecan discrimination 13.suspend14.grievanceprocedure15.jobdissatisfaction16.disciplinaryboard/action (ifan dismissal 9.insubordination10.allegation(fromtheverb warnings andonewrittenwarningbeforefurtheractionistaken)6.sackableoffence7.letterofdismissal8.appeal / unfair 4. ultimatum5.verbalwarnings(awarningintheformofaletteriscalled the management)9.c10.e(workerswill trade unionsaboutwageincreases,etc)8.b(comparethiswitha flying and stress management or picket fire ) 15.racialabuse(wecanalsosay when anemployeestealsmoneyfromhis/hercompany.Thenounis in-house /in-companytraining are synonymsof to unionise legitimate is apicketwhotravelsaroundthecountrytotrystopworkersgoingwork)17.d(alsocalled to dealwiththis. Gross © Bloomsbury PublishingPlc. Forreferencesee ) 2.c3.d4.a5.b6.7.( is awayofcopingwithstress-relatedproblemsatwork)2.c3.4.b5.6.d7.8.9. grievance misconduct adverse impact striker dismiss measures learning bydoing is agrievancebasedon ) 14.e(whenastrikeisapprovedbytradeunion,itcalledan Discipline .) team player is verybadbehaviourwhichfairreasonfordismissal)4.negligence5.breachofsafety settle adispute ) 3.officer(or ) 12.openlearning13.trainingneedsanalysis(sometimesabbreviated to to disobey on productivity)18.instantdismissal( racial harassment down tools can beanounorverb)17.alienation(alienation,intimidation,poor working continual fraudulent conversion ) 7.carousellearning8.salestraining9.modernapprenticeship 10.an absent ) 4.adventuretraining5.in-traylearning6.team-building(an employee who e-learning ) 8.fraud(whenyouusemoneythatdoesnotbelongtoforapurpose , wesaythatnegotiationshave inspector) and personal development 3.misconduct(thisisa generalwordwhichreferstoanyillegalactcarried ) violation stage to allege or ) 16.actionlearning Dictionary ofHumanResources andPersonnelManagement bullying free racism go-slow a walkout 4. audit5.committee6.irregularities7.regulations official mediator collective bargaining of acontractemployment)3.hostileworkenvironment ) 11.aggrieved/downtoolswalk-out12.sexual or ) 16.sexualharassment17.damage , intimidation conversion offunds , whereworkersslowdownproductionasaprotestagainst . Thiscanalsobeaverb: appeal againstthedecision written warning financial penalty embezzlement , orabbreviatedto dismissal ) 13.d( reached deadlock and = negotiationsbetweenmanagementand violence is fromtheverbtodismiss. ) 9.theft(wecanusetheverbto . Employeesusuallyreceivetwoverbal 10.smoking/drinking (of alcohol) ) strike . Wecanalsousetheverb CPD can alsobecalled can alsobeaverb: to walkout official dispute ) 2.assertivenesstraining . . Mostcompanieshavean ) 11.d12.c strikebreaker (ISBN 07475 66232) ) 15.b16.d aggressive TNA Discharge to strike l to fine on-the-job ) 14.total . A ) . , Scab