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LEVERAGING WELL-BEING to CREATE a WORLD-CLASS CULTURE National Wellness Conference July 18, 2013

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LEVERAGING WELL-BEING to CREATE a WORLD-CLASS CULTURE National Wellness Conference July 18, 2013 Rosie Ward, Ph.D., MPH, MCHES, BCC National Wellness Conference 2013 Worksite Academy LEVERAGING WELL-BEING TO CREATE A WORLD-CLASS CULTURE National Wellness Conference July 18, 2013 Rosie Ward, Ph.D., MPH, MCHES, BCC, Certified Intrinsic Coach® Health Management Services Manager Marsh & McLennan Agency Minneapolis, MN WHAT WE PERCEIVE AS “WELLNESS” Low Number of Sick Days Regular Preventive Care Healthy Weight Normal Cholesterol Eating Fruits Physically Active Use alcohol in Manage Stress moderation Normal Blood Pressure Non-Smoker Normal Glucose Getting Enough Sleep Eating Vegetables Use Sunscreen Low Fat, High Fiber Diet Wear Seatbelts MARSH & McLENNAN AGENCY LLC June 27, 2013 1 WHEN EMPLOYEES FEEL “UN-WELL” Company Doesn’t Care Pulled in too many directions at work & home No time for me OVERWHELMED Not enough Worried about resources layoffs Too much to do Co-workers Don’t Feel Trapped in my job Care Unrealistic Company Don’t like what All work and no play Demands I’m doing MARSH & McLENNAN AGENCY LLC June 27, 2013 2 Proprietary & Confidential. Do not reproduce or distribute without permission from Marsh & McLennan Agency. © 2013. All Rights Reserved. 1 Rosie Ward, Ph.D., MPH, MCHES, BCC National Wellness Conference 2013 Worksite Academy THE CRISIS OF CAPACITY • Humans are NOT Computers! – Continuously, at high speeds, for long periods of time, running multiple programs at the same time. Source: Tony Schwartz (The Energy Project, www.theenergyproject.com) MARSH & McLENNAN AGENCY LLC Section 1 WHY CULTURE MATTERS The Link to Well-Being ORGANIZATIONAL CULTURE MARSH & McLENNAN AGENCY LLC Proprietary & Confidential. Do not reproduce or distribute without permission from Marsh & McLennan Agency. © 2013. All Rights Reserved. 2 Rosie Ward, Ph.D., MPH, MCHES, BCC National Wellness Conference 2013 Worksite Academy NOT “A CULTURE OF WELL-BEING” MARSH & McLENNAN AGENCY LLC CULTURE IS CRITICAL!!! • Employee engagement scores haven’t improved much after years of effort ; Culture is the differentiator and what is missing. • If a culture works, everything works better. - (200 companies) “Positive” cultures grew average of 682% over 11 year study period compared to 166% for “Weak” cultures. - 2001 Field Study (UCLA): Departments behaving most consistently with company’s desired culture perform better financially than those without cultural buy-in. Source: Adrian Gostick & Chester Elton, All In: How the Best MARSH & McLENNAN AGENCY LLC 7 Managers Create a Culture of Belief and Drive Big Results (2012) “Culture eats strategy for breakfast, operational excellence for lunch, and everything else for dinner!” ~Peter Drucker MARSH & McLENNAN AGENCY LLC Proprietary & Confidential. Do not reproduce or distribute without permission from Marsh & McLennan Agency. © 2013. All Rights Reserved. 3 Rosie Ward, Ph.D., MPH, MCHES, BCC National Wellness Conference 2013 Worksite Academy 9 4 KEYS TO A WORLD-CLASS CULTURE • Trust: employees and management operate with the utmost integrity • Respect: employees and management feel valued • Effective Communication: clarity of vision, purposeful listening and meaningful messaging • Meaningful Relationships: employees and management view each other as valued partners MARSH & McLENNAN AGENCY LLC INDIVIDUAL WELL-BEING 5 Universal, Interconnected Elements: • Career Well-Being • Social Well-Being • Financial Well-Being • Physical Well-Being • Community Well-Being MARSH & McLENNAN AGENCY LLC LIFE EVALUATION & MEDICAL CLAIMS Thriving Average 20% Lower Medical Costs 7.0 Struggling 4.0 Suffering Average 50% Higher Medical Cost MARSH & McLENNAN AGENCY LLC Source: Gallup-Healthways Well-Being Index Community Survey and Wellmark Corporate Survey (2008) Proprietary & Confidential. Do not reproduce or distribute without permission from Marsh & McLennan Agency. © 2013. All Rights Reserved. 4 Rosie Ward, Ph.D., MPH, MCHES, BCC National Wellness Conference 2013 Worksite Academy THE REALITIES OF WORKPLACE STRESS IN AMERICA • 69% of adults with high stress report increased stress over past year; 35% report increased stress overall. (APA, Feb. 2013) - Main sources of stress: Money (69%) , Work (65%) • 80% of workers feel stress on the job. (American Institute of Stress, 2011) • Workplace stress is as bad for the heart as smoking & high cholesterol. (JAMA, Oct. 2007) • 90% of all visits to primary care doctors are related to stress. (JOEM, Oct. 1998) MARSH & McLENNAN AGENCY LLC 12 COMPONENTSCOMPONENTS OF A OF A PSYCHOLOGICALLYPSYCHOLOGICALLY HEALTHY HEALTHY WORKPLACE WORKPLACE Work-Life Balance Employee Health & Well-Being Employee Safety Involvement Communication Employee Organizational Employee Growth & Functioning Recognition Development MARSH & McLENNAN AGENCY LLC Source: American Psychological Association (APA), Psychologically Healthy Workplace Program (PWHP) BENEFITS OF A PSYCHOLOGICALLY HEALTHYBENEFITS WORKPLACE OF A PSYCHOLOGICALLY HEALTHY WORKPLACE U.S. Average 2012 PHWA Winners 80% 70% 60% 50% 40% 30% 20% 10% 0% EE Turnover EEs Reporting EEs Intending to EEs Who Would EE Satisfaction Chronic Work StressSeek Employment Recommend as Elsewhere Good Place to Work Source: American Psychological Association (APA), Psychologically Healthy Workplace MARSH & McLENNAN AGENCY LLC Program (PWHP); APA’s 2012 Work Stress Survey Proprietary & Confidential. Do not reproduce or distribute without permission from Marsh & McLennan Agency. © 2013. All Rights Reserved. 5 Rosie Ward, Ph.D., MPH, MCHES, BCC National Wellness Conference 2013 Worksite Academy A CULTURE OF BELIEF: Exponential Engagement Attachment to Engaged the company & willingness to give extra effort A work Enabled environment that supports productivity & performance Individual physical, social Energized & emotional well-being at work Source: Adrian Gostick & Chester Elton, All In: How the Best MARSH & McLENNAN AGENCY LLC 15 Managers Create a Culture of Belief and Drive Big Results (2012) THE IMPORTANCE OF ENERGY The New Values Exchange Values How to Renew Each Value: • Physical Health: Quantity of • Physical: food, exercise, energy; renewal for sustainability sleep, rest • Emotional WB: Quality of • Emotional: managing triggers, energy; how you feel influences cultivating positive emotions how you perform • Mental: Flexible focus, quieting – Core emotional need = to feel the mind valued • Spiritual: connecting to a • Mental Clarity: Capacity for purpose (leaders inspiring focus (myth of multi-tasking) others) • Spiritual Significance: Serving a mission/purpose bigger than yourself Source: Tony Schwartz (The Energy Project, www.theenergyproject.com) MARSH & McLENNAN AGENCY LLC CAPACITY AND ENERGY Energy (n). The capacity to do work. 10 hours @ 60% Capacity = 30 hours of 8 hours @ 80% Capacity work = 32 hours of work Source: Tony Schwartz (The Energy Project, www.theenergyproject.com) MARSH & McLENNAN AGENCY LLC June 27, 2013 17 Proprietary & Confidential. Do not reproduce or distribute without permission from Marsh & McLennan Agency. © 2013. All Rights Reserved. 6 Rosie Ward, Ph.D., MPH, MCHES, BCC National Wellness Conference 2013 Worksite Academy COMPETITIVE ADVANTAGE OF E + E + E 27.4% 3x Higher Operating Margin 14.3% 9.9% Companies Companies Companies with Low with High with High Engagement Engagement Levels of E+E+E Source: Adrian Gostick & Chester Elton, All In: How the Best MARSH & McLENNAN AGENCY LLC 18 Managers Create a Culture of Belief and Drive Big Results (2012) ORGANIZATIONAL HEALTH ”An organization is healthy when it is whole, consistent, and complete, that is, when its management, operations, strategy and culture fit together and make sense.” Source: Patrick Lencioni, The Advantage (2012) MARSH & McLENNAN AGENCY LLC 19 20 MARSH & McLENNAN AGENCY LLC Proprietary & Confidential. Do not reproduce or distribute without permission from Marsh & McLennan Agency. © 2013. All Rights Reserved. 7 Rosie Ward, Ph.D., MPH, MCHES, BCC National Wellness Conference 2013 Worksite Academy DYSFUNCTIONAL CULTURE QUIZ 1. Leaders around here don’t seem very focused on challenges and opportunities that are coming down the road. 2. We place too much emphasis on short-term results or getting our bonuses, often at the expense of investing for growth. 3. Our environment has more than its fair share of backstabbing, fault-finding, and idea-stealing. 4. Negative client comments are hidden from view. And when clients are angry or we lose one, leaders don’t try very hard to understand the root causes. Source: Adrian Gostick & Chester Elton, All In: How the Best MARSH & McLENNAN AGENCY LLC 21 Managers Create a Culture of Belief and Drive Big Results (2012) DYSFUNCTIONAL CULTURE QUIZ 5. There’s little accountability around here, and/or we are judged by less than high standards. 6. Teams don’t cross boundaries to work together; we have a silo mentality. 7. There’s not a lot of trust in management; it’s us versus them. 8. We have little sense of urgency to improve; leaders seem to think everything is pretty good the way it is. 9. There have not been many good new ideas floating around lately. Source: Adrian Gostick & Chester Elton, All In: How the Best MARSH & McLENNAN AGENCY LLC 22 Managers Create a Culture of Belief and Drive Big Results (2012) DYSFUNCTIONAL CULTURE QUIZ 10.Much of the time we don’t know what’s going on in corporate or even in our own department. 11.We aren’t known for giving real feedback or having tough discussions. I don’t feel like I could give my boss honest criticism, for instance. 12.There’s a lot of attention given to our past victories instead of honestly assessing
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