Success Story: The Fred Hollows Foundation

Flexible, responsive and affordable IT support for an international team

Client: The Fred Hollows Foundation Location: , Australia Industry: Healthcare Success Story: The Fred Hollows Foundation

Challenge The Fred Hollows Foundation (FHF) was established in 1992 • Provide 24x7 IT service to staff in diverse geographic locations to continue the work of the late Professor Fred Hollows. Fred dreamed of a world where no one was needlessly blind and • Protect data for donors, staff and supporters while making it Indigenous Australians exercised their right to good health. Each accessible day The Foundation works to ensure that high-quality eye care • Enable a flexible pricing is available worldwide and that modern medicine reaches those model to meet the demands of who need it most. The Foundation has grown rapidly and now donation-based finances operates in more than 25 countries around the world and has Solution restored sight to more than 2 million people worldwide. • Implementation of and support for DXC BizCloud Virtual Private While its rapid growth has had many positive effects — both for The Foundation and Enterprise, an OPEX-based for the population it serves — the transition has presented some major challenges to virtual private cloud service its IT operations. To accommodate ongoing growth, FHF leaders realised they needed • Virtual firewalls for state-of- a more flexible, responsive and affordable option to the existing on-premises IT. theart data protection They found their solution in DXC Technology BizCloud™ Virtual Private Enterprise, • Flexibility to expand and scale a customised, integrated OPEX-based virtual private cloud service that prioritises back IT resources in response security and performance. to demand Results Focused on a solution • Diverse offices now share a common communications As FHF grew to 510 staff members and volunteers around the world, the capacity of technology platform the on-premises IT system was exhausted. A significant portion of the information

• Off-site DXC IT team handles management and technology team needed to be on shifts around the clock to maintenance and ensures combat increasingly frequent downtime. performance, reducing The charity also faced other challenges. Relying on regular monthly donations to downtime support operations, FHF could not pay for IT services in a lump sum. A flexible pricing • Reliable, predictable and model was an important consideration. scalable IT services can grow with the foundation In addition, FHF needed to guarantee anonymity to tens of thousands of donors and ensure the security of information, all while making data available to the international staff.

2 Success Story: The Fred Hollows Foundation

Professor Fred Hollows To manage these challenges, DXC offered the DXC BizCloud solution and provided • Fred Hollows was a New complete implementation support during the 3-month transition phase. Zealand and Australian ophthalmologist who, in his “The Fred Hollows Foundation was clear about how it believed IT services could time as a humanitarian and better support its business activities in Asia, Africa and Australia,” says Paul Gibbs, eye surgeon, helped restore DXC’s director of cloud computing for the Australia and region. “The eyesight to thousands of people agility and low risk of CSC’s (now DXC’s) cloud solution, the potential benefits of our in Australia and overseas. When credentials in cybersecurity and healthcare, and our global reach appealed to FHF.” he died in 1993, he left behind a foundation that continues his work around the world today. Seeing the way forward

• The Fred Hollows Foundation The DXC BizCloud solution included application migration and on-boarding services, has consistently been named as well as security migration, installation and support. The implementation united one of Australia’s Top 5 FHF offices around the world on a common communications technology platform. Reputable Charities. In 2013 the Fred Hollows Foundation was DXC BizCloud met The Foundation’s unique demands. The solution uses a series of named Australian Charity of virtual firewalls for state-of-the-art data protection to ensure that the details of each the Year and recognised by The donor, supporter or staff member remain secure yet accessible. Global Journal as one of the And, with no large up-front investment costs, DXC BizCloud provides the flexibility world’s top 50 nongovernmental to both expand and scale back IT resources in response to fluctuating demand. This organisations. allows The Foundation to meet demands instantly and collate its global operations. • For more information on the Fred Hollows Foundation, visit The cloud solution also frees up staff time from consuming maintenance tasks, www.hollows.org allowing staff to focus instead on important global projects. An off-site DXC specialist IT team now manages maintenance work.

FHF employees no longer experience performance problems when connecting to the head office in Sydney, and network updates that once caused hours of downtime are now implemented quickly and with no effect on service.

“Since the implementation of the BizCloud service, CSC (now DXC) has become one of our most important technology partners,” says Luke van Leeuwen, associate director of information management and technology for FHF. “In addition to the rock- solid stability and predictable pricing of the main service, CSC (now DXC) has also been able to undertake and supply a number of subsequent needs more quickly and efficiently than could have been achieved under the old way of working.”

3 Success Story: The Fred Hollows Foundation

The Foundation now has considerable peace of mind, knowing that DXC staff manages its IT services 24 hours a day, 7 days a week. In addition, as the organisation looks ahead to the future and its quest to end avoidable blindness, FHF knows DXC BizCloud will serve as a backbone for those growing global operations.

About DXC DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology. www.dxc.technology © 2017 DXC Technology Company. All rights reserved. DXC_CSC-282. March 2017