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Iris Alarms Version 7.13.2 NOTE The content in this document is a subset of the Iris online help and user guides. Not all links within the document are active. Refer to the Iris online help and user guides for access to complete information about a feature. Tektronix Communications | For Licensed Users Only | Unauthorized Duplication and Distribution Prohibited Copyright Copyright Tektronix Communications, Inc. All rights reserved. Printed in the USA. Tektronix products are covered by U.S. and foreign patents, issued and pending. Information in this publication supersedes that in all previously published material. Specification and price change privileges reserved. TEKTRONIX and TEK are registered trademarks of Tektronix, Inc. All other trade names referenced are the trademarks of the service marks, trademarks, or registered trademarks of their respective companies. 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Iris Alarms 7.13.2 2 Tektronix Communications | For Licensed Users Only | Unauthorized Duplication and Distribution Prohibited Table of Contents What's New in Iris Alarms 7.13.2 13 Iris Alarms Components 14 Iris Alarms Components 14 Policy Management Workflow 15 Policy Management Components 15 Policy Management Workflow 16 Alarm Dashboard Workflow 18 Alarm Dashboard Components 18 Alarm Dashboard Workflow 18 Iris Alarms Use Cases 19 Setting Up Alarm Thresholds for Link Utilization 19 Background 19 To Set Up an Alarm Threshold for Link Utilization 19 Configure Policy KPI Conditions 19 Create a Link Policy Using the Link Template 20 Assign Other Dimensions to the Link Policy 20 Follow-up Tasks 20 Creating an IPI Network Service Policy 20 Prerequisites 20 To Create a Policy 20 To Create an Action Template 21 Follow-Up Tasks 21 Creating a Low Data Volume Alarm Policy 21 Background 21 To Set Up an Alarm for LDV 22 Configure Policy KPI Conditions 22 Assign GGSNs to the Policy 22 Follow-up Tasks 22 Analyzing ITA Critical Alarms Using the Alarm Dashboard 22 Prerequisites 23 To Analyze Critical Alarms Using the Alarm Dashboard 23 Follow-up Tasks 23 Creating an IPI Policy Based on Response Codes 23 To Create a Policy 24 To Create Response Code Conditions 24 To Create Response Code Policy KPI Dimensions 24 Follow-Up Tasks 25 Iris Alarms 7.13.2 3 Tektronix Communications | For Licensed Users Only | Unauthorized Duplication and Distribution Prohibited Alarms User Interface 26 Alarms Toolbar 26 Policy Management Dashboard 26 Policy Management Dialog Boxes 26 Alarm Dashboard 26 Alarm and Policy Management Dashboards 26 Alarm Dashboard 27 Policy Management Dashboard 27 Alarm Dashboard 27 Time Filter Values 28 Common Pane Controls 28 Alarm Dashboard Toolbar 28 Alarm Dashboard 29 Time Slider Window 29 Alarm Browser 30 Columns 30 Description Fields 31 Alarm Causes Table 31 Alarm History Table 32 Column Filter Controls 32 Paging Controls 32 Dashlet Toolbar Controls 33 Alarm Browser (ITA Alarms) 33 Alarm Browser (System-Level Alarm) 34 Column Filter 34 Alarms by Severity Dashlets 34 Dashlet Toolbar Controls 35 Alarm Distribution by Severity 35 Alarms by Severity and Time Slider 36 Alarms Global Filter 36 Time Filter Area 37 Time Filter Values 37 Alarm Filters Area 37 Drill Filter Area 38 Alarms Global Filter 38 Alarms Global Filter - After Drilling Down from IrisView Network Maps 39 Policy Management Dashboard 39 Policy Management Tabs 40 Policy Management - IPI Example 40 Iris Alarms 7.13.2 4 Tektronix Communications | For Licensed Users Only | Unauthorized Duplication and Distribution Prohibited Policies Tab 40 Policy List Pane 41 Policy Details Pane 42 Policies Tab - IPI Example 43 Action Templates Tab 43 Action Template Details Area 45 Column Filter Controls 46 Action Templates - Email 46 Action Templates - SNMP 47 Schedule Templates Tab 47 Schedule Template Details 48 Column Filter Controls 49 Schedule Templates Tab 49 Profiles Tab 49 Profile Details 51 Column Filter Controls 51 Profiles Tab 52 Profile Schedule Template Example 52 Profile Action Template Example 52 Users to Profiles Tab 53 Users to Profiles Tab 54 System Alarms Tab 54 G10 Alarms Window 55 G10 Alarms Window 56 Forwarding Window 56 Forwarding Window 57 Condition and Assignment Editor Window 57 Dimensions Area 58 Dimensions Area for IPI Response Code Category 59 Condition and Assignment Editor - ITA Example 60 Condition and Assignment Editor Window - KPI Studio 60 Dimensions Area 62 Condition and Assignment Editor - KPI Studio Example 62 Import Policy Data Dialog Box 62 Import Policy Data 63 Iris Alarms References 64 Iris Application Policies and Alarms 64 Policy Configuration 65 IPI-Specific Policy Configuration 65 Iris Alarms 7.13.2 5 Tektronix Communications | For Licensed Users Only | Unauthorized Duplication and Distribution Prohibited Condition and Assignment Editor Configuration 66 Action Template Configuration 66 Iris Entity Support 67 Iris Alarm Types 70 System-Level Alarms 70 User-Defined Threshold Alarms 70 Absolute and Relative Condition Alarms 71 Aggregate Alarms 71 Low Data Volume Alarms 71 Alarm States 71 Alarm Severity 71 Configuring Relative and Absolute Alarms 72 To Configure Relative or Absolute Alarms 72 Alarm Policy Conditions Example 73 Iris Relative Percentage Alarm Example 73 Configuring Aggregate Alarms 74 Aggregate Alarm Modes 75 Tumbling and Sliding Window Settings 75 Hourly Aggregate Alarms Example 75 Iris Alarm Acknowledgement 76 Alarm Acknowledgement 77 Confirm Alarm Acknowledgement 78 Alarm Acknowledge History 78 Iris Alarm Clearing 79 Alarm Clearing 80 Confirm Alarm Clearing 81 Alarm Clearing History 81 Using Minimum Samples to Cancel Noise 82 Use Cases 82 Application 82 To Configure Minimum Samples in a New Policy 82 Condition and Assignments - Before Defining Condition and Triggers 83 Condition Creation - After Defining Condition and Triggers 84 Conditions Area in Policy Details Pane - After Saving Condition 85 Configuring Protocol/Application Alarms for ITA KPIs 85 Supported KPI Types 86 Dimension Hierarchy 86 Supported KPIs and Dimensions 86 Number of Responses Example 87 Iris Alarms 7.13.2 6 Tektronix Communications | For Licensed Users Only | Unauthorized Duplication and Distribution Prohibited Number of Messages Example 88 Number of Transactions Example 90 Average Jitter Time for All Bins Example 92 Exporting Iris Alarms 92 Export File Name Convention 93 File Syntax 93 Exporting and Importing Alarm Policy Data 94 Export Process 94 XML Schema 94 Import Process 94 Import Synchronization 94 Examples of Synchronization and Overwrite 94 Import Limitation 95 Import Errors 95 Import Error Log 96 Iris SNMP Alarm Forwarding 96 Policy Based Alarms 96 System-Level alarms 96 Updating or Deleting Templates and Policies 97 KPI Studio Alarms 97 Best Practice in Creating KPI Studio Alarms 97 System-Level Alarms 98 What's New in System-Level Alarms for 7.13.2 98 BASE Alarms 99 BASE-101 Application aborted 99 BASE-110 Application high CPU occupancy 100 BASE-150 Hardware failure 100 BASE-160 System Alarm (Minor) 100 BASE-161 System Alarm (Major) 101 BASE-162 System Alarm (Critical) 101 BASE-163 F/W Out Of Date 102 BASE-164 F/W Update Failed 103 BASE-165 F/W Incompatibility Detected 103 BASE-201 Slave blade communication lost 103 BASE-210 Slave blade NTP failure 103 BASE-301 Invalid installation directory 103 BASE-302 Corrupted software installation 104 BASE-303 Loss of NTP server 104 BASE-401 CPU usage above normal 104 Iris Alarms 7.13.2 7 Tektronix Communications | For Licensed Users Only | Unauthorized Duplication and Distribution Prohibited BASE-402 CPU usage above overload 105 BASE-403 CPU usage above safety limits 105 BASE-411 Memory usage above normal 105 BASE-412 Memory usage above overload 105 BASE-413 Memory usage above safety limits 106 BASE-415 Page swaps in (suggests memory exhaustion) 106 BASE-421 Disk usage above normal limits 106 BASE-422 Disk usage above high limits 107 BASE-423 Disk usage above safe limits 107 BASE-431 High network traffic (Input Traffic) 107 BASE-432 Very high network traffic (Input Traffic) 108 BASE-433 Extremely high