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TB 0903 2018 Cover Wrap 05/03/2018 17:04 Page 1 March 9 2018 | ISSUE NO 2,053 | travelbulletin.co.uk TB 0903 2018 Cover Wrap 05/03/2018 17:04 Page 2 TB 0903 2018 Cover 06/03/2018 10:36 Page 2 March 9 2018 | ISSUE NO 2,053 | travelbulletin.co.uk Cyprus Romantic ideas to sweep clients off their feet this week croatia Zagreb predicted to 21 puzzle bulletin hotel bulletin technology be destination’s hotspot 11 12 15 following key developments play Su Doku for your new property a look at the latest chance to win a £50 developments plus deals tech updates from M&S voucher to entice your clients across the industry S01 TB 0903 2018 Start_Layout 1 07/03/2018 14:48 Page 2 S01 TB 0903 2018 Start_Layout 1 06/03/2018 17:18 Page 3 newsbulletin PRIMED FOR PRIMERA... BIRMINGHAM AIRPORT’S newest carrier, Primera Air, will launch direct low-cost services to New York, Toronto, Malaga, Barcelona, Palma and Crete from May. The carrier will operate new Airbus A321 Neos, configured with 16 Premium Economy seats and 182 Economy seats. The new-generation fuel-efficient aircraft are allowing airlines like Primera to fly on routes usually only accessed by wide-body jets, serving customers with low-cost fares but a high-quality product and service. Passengers can also use Wi-Fi on board and the aircraft has full charging facilities for devices. Tickets are available via primeraair.co.uk, with New York and Toronto fares starting from £149 (one-way, all taxes included). Fares to Malaga, Palma and Barcelona start from £35 and Crete from £54. Pictured marking the new announcement are, from the left: Councillor Bob Sleigh OBE, Councillor Brigid Jones, Anastasjia Visnakova, chief commercial officer of Primera Air and Tim Clarke, chairman of Birmingham Airport. Fraud costs travel intermediaries US$21billion according to new eNett report TRAVEL COMPANIES are being highly targeted by fraud, Dunn & Company to investigate fraud in travel payments with the total impact of fraud currently costing travel - a hot topic in the industry. intermediaries nearly US$21billion, according to a new “High value transactions, rapid consumption, online global study commissioned exclusively by eNett booking habits and the sheer number of suppliers across International, a provider of dedicated B2B travel payment the globe means travel intermediaries are especially solutions. The research predicts this could increase 20% vulnerable to fraud. With industry margins already under to exceed $25billion by 2020. immense pressure, it has never been more important for The total cost of fraud includes direct losses ($6billion), companies to understand where fraud occurs, and how as well as indirect costs ($15b) such as higher operating to reduce its incidence and impact. The good news is expenses and reputational damage. Driven by a rise in the payment solutions have also evolved to minimise the volume of travel, and a shift by consumers towards online cost and reduce the risk of fraud significantly.” bookings, it is expected to exceed $25b by 2020. Online A global survey of travel intermediaries, carried out as part travel agents are expected to be worst hit, with an of the study, found that fraud is a concern for nearly two thirds expected loss of nearly $11b globally. (60%) of companies when making payments to suppliers. The company's managing director and CEO, Anthony Key findings include: the three most common types of Hynes, said, “Our vision is to work with the industry and fraud cited in relation to making payments to suppliers our customers to take the cost and complexity out of are stolen payment method details, cyber breach of travel payments. So, in late 2017, we engaged Edgar, online booking platform and stolen security credentials; continued on next page agent bulletin technology there’s a new competition this week, a look at the latest tech updates © dreamer4787 plus a range of booking incentives from across the industry - 09 15 Inset This week puzzle bulletin cyprus play Su Doku for your chance to win a romantic ideas to sweep clients off 11 £50 M&S voucher 17 their feet news hotel bulletin croatia a round-up of new deals & new property developments plus Zagreb predicted to be destination’s © marinadatsenko announcements deals to entice your clients hotspot following key developments - 03 12 21 Main : notes from normanton business bulletin pacific islands discover what Sandy from Sandy’s report reveals 2017 was a good Cook Islands declares its 08 Travel Escapes has been up to 14 year for UK meetings industry 25 commitment to marine conservation sales growth Cover Pictures travelbulletin.co.uk March 9 2018 3 S01 TB 0903 2018 Start_Layout 1 07/03/2018 14:26 Page 4 newsbulletin continued from previous page such as using payment methods that provide specific controls and opportunities for recovery. A more coordinated 29% of respondents identified foreign credit cards as the effort, including knowing your supplier and carrying out a highest fraud risk when receiving payments; 35% comprehensive analysis of fraud patterns, will then help to identified receiving payments online as the channel with effectively tackle fraud across the organisation.” the highest risk; and indirect costs of fraud are To help travel companies better control fraud and approximately 2.5x the value of direct losses. lower the potential impact on profits, the provider has Hynes said: “Wherever money changes hands, fraudsters identified 12 best practice tips based on the quantitative may take aim, but there are things travel companies can do research data and expert interviews. to avoid falling victim. This starts with some quick wins, To download the report visit enett.com/insights New £12million aviation college gets the go ahead at London Biggin Hill PLANS FOR a pioneering £12m the wider skills needs of the aviation “The Mayor and I are committed to Aerospace and Technology College at industry by training the next helping Londoners gain the skills that Biggin Hill Airport, in partnership with generation of mechanical, the capital’s businesses need. It’s vital London South East colleges, are set to electronic and service engineers, as that we tackle the skills gap in the become a reality with the Greater well as technicians and ground aviation industry and the London London Authority (GLA) providing crew professionals. Aerospace and Technology College major funding for the project. Commenting on the initiative, Jules at Biggin Hill Airport will help keep The new college will help address a Pipe, London’s deputy mayor for London at the cutting edge of shortage of aerospace engineers and planning, regeneration and skills said: aviation technology.” Andrew Walters, chairman of Biggin Hill Airport and Sam Parrett OBE, principal and CEO of London South East Colleges mark the new partnership. BITES Brits spend £350 on holiday preparation NEWS NEARLY A fifth of people in the UK planning to go on holiday in 2018 will start preparing more than six months before they’re due to jet off, new research G THE BAHRAIN Tourism and Exhibitions Authority (BTEA) has has found. announced the launch of its latest Formula One advertising Florida4Less, which conducted a study into people’s campaign, designed to increase package booking and consumer holiday preparation habits, also found that we spend, on awareness for the annual Bahrain Grand Prix on April 6-8. In average, around £350 each preparing for a getaway - partnership with four tour operators, BTEA will aim to increase an enough for another holiday booking in itself. even higher volume of sales from affluent motorsport enthusiasts, According to the research, 19% of people in the UK educating travellers as to why the Grand Prix is an unmissable and who have already booked a break for 2018 will start necessary part of their travel schedule. preparing for their trip more than six months before the G AIR MALTA has introduced four new routes; Malta to London day they’re due to jet off, with 21% buying new clothes Southend, Malta to Cagliari and flights between London Southend, as their first step. Catania and Cagliari. The new flights will commence from May 4. The study also found the average amount that people G CONSORT TRAVEL Group (Consort), an existing member of spend on specific preparations: £42 on gym Advantage Travel Partnership (Advantage), has appointed memberships/personal training, £30 on fitness and diet Advantage to manage the Northern Irish consortium for the next foods or supplements, £52 on clothes and accessories, five years, with the group maintaining its identity as Consort. £29 on beauty treatments, £36 on new luggage and £21 G RYANAIR IS to launch 14 new routes from Europe to Jordan for this on toiletries including sun creams. winter and, to coincide with the new flights, the Jordan Tourism The research also discovered that we spend a further Board will launch different marketing campaigns in the new source £140, on average, on other activities in the run-up to a markets targeting specific types of tourists such as religious, holiday. In total, UK holidaymakers will spend around adventure and business travellers. £350 preparing for each break. 4 March 9 2018 travelbulletin.co.uk S02 TB 0903 2018 News 1_Layout 1 06/03/2018 15:03 Page 5 newsbulletin bmi marks anniversary PORTO PRIZE...Flitch Travel in Dunmow recently made a large group booking with Super Break to with fares from £82 Porto for 35 customers in May. As a thank you for their hard work in closing the sale, the operator's Donna Smithson (centre) popped in to deliver Champagne and chocolates. Pictured with Donna is the BMI IS marking the fourth agency's owners, Rebecca Kingston (left) and Tina Bender.

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