MAG Airport Name Scheduled Date Manchester Between TIMESTAMP '2017-10-01 00:00:00' and TIMESTAMP '2017-10-31 00:00:00'

Departure Punctuality - Oct-17

Last Month Last Year % Change Target Var to Target First Wave 88.1% 87.1% 1.0% 85.0% 3.1% Not First Wave 73.1% 79.4% -6.3% 85.0% -11.9% Grand Total 76.1% 81.2% -5.1% 85.0% -8.9%

Departure Punctuality - Last 12 Months

This Year Prev Year % Change Target Var to Target First Wave 82.9% 84.6% (1.7%) 82.0% 0.9% Not First Wave 71.7% 75.7% (4.0%) 82.0% -10.3% Grand Total 74.2% 77.7% (3.5%) 82.0% -7.8% ATMs and Passenger Volumes

MTD YTD Last Year Change Last Year Change Last Year Change Last Year Change Terminal Flight Passengers Passengers % Movements Movements % Passengers Passengers % Movements Movements % Arriving 625,066 533114 17% 3690 3321 11% 4,502,858 4012624 12% 26430 24541 8% Terminal 1 Departing 587,077 493771 19% 3661 3303 11% 4,468,283 3959947 13% 26402 24503 8% Terminal 1 1,212,143 1026885 18% 7351 6624 11% 8,971,141 7972571 13% 52832 49044 8% Total Arriving 234,659 297925 -21% 1157 1496 -23% 2,257,164 2211625 2% 11342 11112 2% Terminal 2 Departing 204,785 267123 -23% 964 1416 -32% 2,239,822 2182131 3% 11204 11072 1% Terminal 2 439,444 565048 -22% 2121 2912 -27% 4,496,986 4393756 2% 22546 22184 2% Total Arriving 383,119 377035 2% 3638 3567 2% 2,756,055 2560871 8% 25801 24137 7% Terminal 3 Departing 367,999 362468 2% 3631 3555 2% 2,743,443 2517040 9% 25801 24115 7% Terminal 3 751,118 739503 2% 7269 7122 2% 5,499,498 5077911 8% 51602 48252 7% Total Grand Total 2,402,705 2331436 3% 16741 16658 0% 18,967,625 17444238 9% 126980 119480 6% Monthly Airline Movements Top 10

Operator Name Operator IATA Code # ATMs % of ATMs # Delays % Flights with no Delay BE 2928 22.8% 573 80% RYANAIR FR 2403 18.7% 628 74% EASYJET AIRLINES EZY 2146 16.7% 621 71% JET2.COM LS 1177 9.2% 156 87% MT 1108 8.6% 304 73% THOMSON AIRWAYS TOM 1054 8.2% 257 76% BA 594 4.6% 127 79% LM 557 4.3% 59 89% AER LINGUS EI 458 3.6% 54 88% LUFTHANSA LH 429 3.3% 97 77% Grand Total 12854 100.0% 2876 78%

Yearly Airline Movements Top 10

Operator Name Operator IATA Code # ATMs % of Total ATMs # Delays % Flights with no Delay FLYBE BE 38981 20% 8129 79% RYANAIR FR 26212 13% 7128 73% EASYJET AIRLINES EZY 22163 11% 7119 68% JET2.COM LS 12716 7% 2573 80% THOMSON AIRWAYS TOM 12154 6% 3699 70% THOMAS COOK AIRLINES MT 10321 5% 3436 67% SCH ZB 9090 5% 2314 75% BRITISH AIRWAYS BA 7184 4% 1363 81% AER LINGUS EI 5388 3% 650 88% LUFTHANSA LH 4853 2% 1070 78% Grand Total 149062 77% 37481 75%

Departure Punctuality by Terminal

T1 Punctuality T2 Puntuality T3 Puntuality 74.27% 79.98% 76.92%

First Wave Departure Punctuality

Operator Name Operator IATA Code # Movements % of Movements Punctuality % BRITISH AIRWAYS BA 35 2.1% 94.29% K.L.M. KL 30 1.8% 93.33% RYANAIR FR 266 16.2% 92.48% JET2.COM LS 333 20.3% 91.59% EASYJET AIRLINES EZY 343 20.9% 89.50% THOMSON AIRWAYS TOM 194 11.8% 86.08% LUFTHANSA LH 57 3.5% 85.96% FLYBE BE 213 13.0% 83.10% THOMAS COOK AIRLINES MT 142 8.7% 80.99% BRUSSELS AIRLINES SN 26 1.6% 80.77% Grand Total 1639 100.0% 88.35% Monthly Airline Performance by Departure Punctuality

Departing Punctuality Punctuality Operator Arriving Departing Change (Dep- Inbound Ranking Operator Name IATA Code Movements Movements Punctuality Punctuality Arr) Baggage 1 IRAQI AIRWAYS IA 8 0.0% 75% 100% 25% 100% 2 ICELANDAIR FI 62 0.4% 90% 90% 0% 55% 2 UNITED UA 62 0.4% 84% 90% 6% 65% 4 QATAR AIRWAYS QR 142 0.8% 76% 90% 14% 90% 5 VS 223 1.3% 90% 90% (0%) 74% AIRWAYS 6 AIR FRANCE AF 186 1.1% 82% 89% 8% 97% 7 JET2.COM LS 1,177 7.0% 85% 88% 3% 91% 8 HAINAN AIRLINES HU 34 0.2% 88% 88% 0% 88% 9 LOGANAIR LM 557 3.3% 91% 88% (3%) 85% AUSTRIAN 10 OS 60 0.4% 73% 87% 13% 83% AIRLINES 11 CATHAY PACIFIC CX 44 0.3% 86% 86% 0% 95% 12 AER LINGUS EI 458 2.7% 90% 86% (4%) 74% 13 ETIHAD AIRWAYS EY 124 0.7% 87% 85% (2%) 90% SAS SCANDINAVIAN 14 SK 348 2.1% 82% 85% 3% 93% AIRLINES 15 ROYAL AIR MAROC AT 26 0.2% 85% 85% 0% 85% 15 IBERIA EXPRESS I2 26 0.2% 85% 85% 0% 62% 17 OMAN AIR WY 62 0.4% 81% 84% 3% 97% 17 FINNAIR AY 124 0.7% 76% 84% 8% 71% SAUDIA ARABIAN 19 SV 44 0.3% 50% 82% 32% 77% AIRLINES SINGAPORE 20 SQ 88 0.5% 80% 80% 0% 98% AIRLINES THOMSON 21 TOM 1,054 6.3% 72% 79% 7% 84% AIRWAYS 22 FLYBE BE 2,928 17.5% 82% 79% (4%) 89% 23 LUFTHANSA LH 429 2.6% 76% 79% 2% 88% 24 BRITISH AIRWAYS BA 594 3.6% 79% 78% (0%) 86% 25 AIR ARABIA 3O 18 0.1% 100% 78% (22%) 100% AMERICAN 26 AA 176 1.1% 68% 77% 9% 57% AIRLINES 27 TITAN AIRWAYS ZT 41 0.2% 68% 77% 9% 71% 28 K.L.M. KL 350 2.1% 85% 76% (9%) 96% 29 EMIRATES EK 186 1.1% 72% 75% 3% 97% THOMAS COOK 30 MT 1,108 6.6% 71% 74% 3% 74% AIRLINES 31 VUELING AIRLINES VY 58 0.3% 72% 72% 0% 97% 32 EASYJET AIRLINES EZY 2,146 12.8% 70% 72% 1% 72% 33 GERMAN WINGS 4U 70 0.4% 74% 71% (3%) 97% 33 ENTER AIR ENT 15 0.1% 25% 71% 46% 13% 35 RYANAIR FR 2,403 14.4% 77% 71% (6%) 97% AIR 36 GR 114 0.7% 82% 70% (12%) 79% SERVICES 37 COBALT AIR CO 26 0.2% 77% 69% (8%) 77% MONARCH 38 ZB 39 0.2% 48% 67% 19% 90% AIRLINES SCH 39 EUROPE AIRPOST FPO 28 0.2% 65% 64% (1%) 47% 40 AIR TRANSAT TS 72 0.4% 40% 63% 24% 64% SWISS 41 INTERNATIONAL LX 108 0.6% 81% 63% (19%) 94% AIR LINES BRUSSELS 42 SN 169 1.0% 64% 61% (3%) 93% AIRLINES 43 P.I.A. PK 80 0.5% 43% 48% 5% 45% 44 AEGEAN AIRLINES A3 22 0.1% 64% 45% (18%) 45% 45 EUROWINGS EW 184 1.1% 50% 39% (11%) 97% 46 AIR PORTUGAL TP 120 0.7% 53% 38% (15%) 43% 47 TURKISH AIRLINES TK 124 0.7% 73% 37% (35%) 34% NORWEGIAN AIR 48 DY 62 0.4% 74% 35% (39%) 90% SHUTTLE NORWEGIAN AIR 49 D8 68 0.4% 41% 29% (12%) 88% INTERNATIONAL FREEBIRD 50 FHY 14 0.1% 60% 25% (35%) 90% AIRLINES

51 TITAN AIRWAYS AWC 13 0.1% 67% 0% (67%) 92% (AWC) HIFLY (MALTESE 5M 11 0.1% 64% 64% AOC) HI FLY 5K 10 0.1% 60% 80% WAMOS AIR EB 16 0.1% 19% 50% Grand Total 16,711 100.0% 77% 76% (1%) 84% Monthly Airline Performance by Punctuality Change (difference between Arrival OTP and Departure OTP)

Punctuality Punctuality Change Operator Arriving Departing Change (Dep- Inbound Ranking Operator Name IATA Code Movements Movements Punctuality Punctuality Arr) Baggage 1 ENTER AIR ENT 15 0.1% 25% 71% 46% 13% SAUDIA ARABIAN 2 SV 44 0.3% 50% 82% 32% 77% AIRLINES 3 IRAQI AIRWAYS IA 8 0.0% 75% 100% 25% 100% 4 AIR TRANSAT TS 72 0.4% 40% 63% 24% 64% MONARCH 5 ZB 39 0.2% 48% 67% 19% 90% AIRLINES SCH 6 QATAR AIRWAYS QR 142 0.8% 76% 90% 14% 90% AUSTRIAN 7 OS 60 0.4% 73% 87% 13% 83% AIRLINES AMERICAN 8 AA 176 1.1% 68% 77% 9% 57% AIRLINES 9 TITAN AIRWAYS ZT 41 0.2% 68% 77% 9% 71% 10 FINNAIR AY 124 0.7% 76% 84% 8% 71% 11 AIR FRANCE AF 186 1.1% 82% 89% 8% 97% THOMSON 12 TOM 1,054 6.3% 72% 79% 7% 84% AIRWAYS 13 UNITED UA 62 0.4% 84% 90% 6% 65% 14 P.I.A. PK 80 0.5% 43% 48% 5% 45% SAS SCANDINAVIAN 15 SK 348 2.1% 82% 85% 3% 93% AIRLINES 16 OMAN AIR WY 62 0.4% 81% 84% 3% 97% 16 EMIRATES EK 186 1.1% 72% 75% 3% 97% 18 JET2.COM LS 1,177 7.0% 85% 88% 3% 91% THOMAS COOK 19 MT 1,108 6.6% 71% 74% 3% 74% AIRLINES 20 LUFTHANSA LH 429 2.6% 76% 79% 2% 88% 21 EASYJET AIRLINES EZY 2,146 12.8% 70% 72% 1% 72% 22 ICELANDAIR FI 62 0.4% 90% 90% 0% 55% 22 HAINAN AIRLINES HU 34 0.2% 88% 88% 0% 88% 22 CATHAY PACIFIC CX 44 0.3% 86% 86% 0% 95% 22 ROYAL AIR MAROC AT 26 0.2% 85% 85% 0% 85% 22 IBERIA EXPRESS I2 26 0.2% 85% 85% 0% 62% SINGAPORE 22 SQ 88 0.5% 80% 80% 0% 98% AIRLINES 22 VUELING AIRLINES VY 58 0.3% 72% 72% 0% 97% VIRGIN ATLANTIC 29 VS 223 1.3% 90% 90% (0%) 74% AIRWAYS 30 BRITISH AIRWAYS BA 594 3.6% 79% 78% (0%) 86% 31 EUROPE AIRPOST FPO 28 0.2% 65% 64% (1%) 47% 32 ETIHAD AIRWAYS EY 124 0.7% 87% 85% (2%) 90% 33 LOGANAIR LM 557 3.3% 91% 88% (3%) 85% BRUSSELS 34 SN 169 1.0% 64% 61% (3%) 93% AIRLINES 35 GERMAN WINGS 4U 70 0.4% 74% 71% (3%) 97% 36 FLYBE BE 2,928 17.5% 82% 79% (4%) 89% 37 AER LINGUS EI 458 2.7% 90% 86% (4%) 74% 38 RYANAIR FR 2,403 14.4% 77% 71% (6%) 97% 39 COBALT AIR CO 26 0.2% 77% 69% (8%) 77% 40 K.L.M. KL 350 2.1% 85% 76% (9%) 96% 41 EUROWINGS EW 184 1.1% 50% 39% (11%) 97% NORWEGIAN AIR 42 D8 68 0.4% 41% 29% (12%) 88% INTERNATIONAL AURIGNY AIR 43 GR 114 0.7% 82% 70% (12%) 79% SERVICES 44 AIR PORTUGAL TP 120 0.7% 53% 38% (15%) 43% 45 AEGEAN AIRLINES A3 22 0.1% 64% 45% (18%) 45% SWISS 46 INTERNATIONAL LX 108 0.6% 81% 63% (19%) 94% AIR LINES 47 AIR ARABIA 3O 18 0.1% 100% 78% (22%) 100% FREEBIRD 48 FHY 14 0.1% 60% 25% (35%) 90% AIRLINES 49 TURKISH AIRLINES TK 124 0.7% 73% 37% (35%) 34% NORWEGIAN AIR 50 DY 62 0.4% 74% 35% (39%) 90% SHUTTLE

51 TITAN AIRWAYS AWC 13 0.1% 67% 0% (67%) 92% (AWC) HIFLY (MALTESE 5M 11 0.1% 64% 64% AOC) HI FLY 5K 10 0.1% 60% 80% WAMOS AIR EB 16 0.1% 19% 50% Grand Total 16,711 100.0% 77% 76% (1%) 84% Monthly Delay Analysis by Airline

Ground Total Delay Air Traffic Airline Airport Servicing Misc Reactionary Weather Operator Name Incidents Delays Delays Delays Delays Delays Delays Delays RYANAIR 1337 155 216 507 39 7 330 81 EASYJET AIRLINES 1043 103 210 301 94 114 187 34 FLYBE 837 34 220 241 121 35 180 6 THOMSON AIRWAYS 307 62 58 100 26 23 30 5 THOMAS COOK 253 17 88 49 45 2 47 5 AIRLINES JET2.COM 251 59 46 83 25 11 19 8 LUFTHANSA 181 47 25 34 3 6 51 15 BRITISH AIRWAYS 177 5 18 21 13 7 74 39 K.L.M. 137 30 5 31 10 6 47 8 TURKISH AIRLINES 120 16 12 22 28 23 18 1 BRUSSELS AIRLINES 115 7 26 38 1 11 30 2 EUROWINGS 115 22 13 17 1 62 LOGANAIR 96 12 28 31 2 23 AIR PORTUGAL 84 7 19 12 13 1 32 AER LINGUS 80 7 20 10 2 37 4 EMIRATES 77 8 4 18 1 12 29 5 SWISS INTERNATIONAL 63 20 4 7 4 3 17 8 AIR LINES SAS SCANDINAVIAN 61 1 8 5 9 37 1 AIRLINES FINNAIR 58 2 25 8 21 2 AIR FRANCE 56 1 6 14 7 1 26 1 P.I.A. 46 3 9 3 2 28 NORWEGIAN AIR 46 15 10 2 2 17 INTERNATIONAL ETIHAD AIRWAYS 45 17 3 11 2 3 8 1 AMERICAN AIRLINES 42 10 2 14 4 12 VIRGIN ATLANTIC 37 8 12 3 9 4 1 AIRWAYS SINGAPORE AIRLINES 37 2 9 11 1 7 6 1 GERMAN WINGS 36 5 1 10 1 19 NORWEGIAN AIR 32 11 4 3 2 10 2 SHUTTLE QATAR AIRWAYS 28 8 5 6 2 1 6 AURIGNY AIR 28 2 8 8 2 8 SERVICES VUELING AIRLINES 26 3 2 5 4 12 MONARCH AIRLINES 26 8 1 12 1 4 SCH AIR TRANSAT 19 4 10 1 1 3 AEGEAN AIRLINES 16 2 1 3 1 8 1 AUSTRIAN AIRLINES 15 8 2 1 1 2 1 OMAN AIR 14 3 1 4 1 5 COBALT AIR 13 2 4 3 4 IBERIA EXPRESS 13 2 3 2 2 4 UNITED 10 3 2 1 3 1 EUROPE AIRPOST 10 7 3 TITAN AIRWAYS 9 2 1 2 3 1 HAINAN AIRLINES 9 6 2 1 SAUDIA ARABIAN 9 1 2 3 1 2 AIRLINES ICELANDAIR 7 1 1 2 2 1 FREEBIRD AIRLINES 6 1 2 3 ROYAL AIR MAROC 6 2 4 AIR ARABIA 4 1 2 1 CATHAY PACIFIC 4 3 1 ENTER AIR 4 1 2 1 ALBA STAR 2 1 1 EUROATLANTIC 1 1 AIRWAYS IRAQI AIRWAYS 1 1 MISTRAL AIR 1 1 CORENDON DUTCH 1 1 AIRLINES CITY JET 1 1 SMALL PLANET 1 1 AIRLINES UAB Grand Total 665 1099 1714 547 315 1474 233 Percentage of Delays - By Event

Delay Category Code % of Description Total Air Traffic 10.8% Control Airline 19.6% Airport 27.6% Ground 9.0% Servicing Miscellaneous 5.3% Reactionary 23.9% Unknown 0.1% Unknown Delay 0.0% Category Code Weather 3.7%

Percentage of Delays - By Time

% of Delay Category Code Description Total Air Traffic 8.1% Control Airline 30.4% Airport 11.6% Ground 8.4% Servicing Miscellaneous 3.2% Reactionary 34.7% Unknown 0.0% Unknown Delay 0.0% Category Code Weather 3.6% Departing Taxi Times Arriving Taxi Times

Manchester Manchester Average Taxi Times Average Taxi Times Terminal Terminal Terminal Terminal Terminal Terminal Operator Name 1 2 3 Operator Name 1 2 3 AEGEAN AIRLINES 17 AEGEAN AIRLINES 9 AER LINGUS 13 AER LINGUS 6 AIR ARABIA 18 AIR ARABIA 10 AIR CONTRACTORS (ABR) 12 AIR CONTRACTORS (ABR) 5 AIR FRANCE 12 AIR FRANCE 6 AIR PORTUGAL 16 AIR PORTUGAL 6 AIR TRANSAT 21 AIR TRANSAT 10 10 ALBA STAR 17 ALBA STAR 8 AMERICAN AIRLINES 18 AMERICAN AIRLINES 11 AURIGNY AIR SERVICES 13 AURIGNY AIR SERVICES 7 AUSTRIAN AIRLINES 15 AUSTRIAN AIRLINES 7 BRITISH AIRWAYS 13 BALKAN HOLIDAY AIR 10 BRUSSELS AIRLINES 14 BRITISH AIRWAYS 11 5 CATHAY PACIFIC 22 BRUSSELS AIRLINES 6 CITY JET 12 CATHAY PACIFIC 10 COBALT AIR 15 CITY JET 7 CORENDON DUTCH 14 COBALT AIR 8 AIRLINES CORENDON DUTCH 8 EASYJET AIRLINES 14 AIRLINES EMIRATES 18 EASYJET AIRLINES 5 ENTER AIR 15 EMIRATES 8 ETIHAD AIRWAYS 16 ENTER AIR 8 EUROPE AIRPOST 16 ETIHAD AIRWAYS 9 EUROWINGS 14 EUROATLANTIC AIRWAYS 17 FINNAIR 13 EUROPE AIRPOST 7 FLYBE 13 EUROWINGS 7 FREEBIRD AIRLINES 15 FINNAIR 6 GERMAN WINGS 14 FLYBE 7 GERMANIA 23 FREEBIRD AIRLINES 10 HAINAN AIRLINES 21 GERMAN WINGS 7 IBERIA EXPRESS 15 GERMANIA 12 ICELANDAIR 13 HAINAN AIRLINES 10 IRAQI AIRWAYS 12 HI FLY 8 JET2.COM 15 HIFLY (MALTESE AOC) 3 12 IBERIA EXPRESS 8 K.L.M. 12 ICELANDAIR 7 KUWAIT AIRWAYS 18 IRAQI AIRWAYS 6 LOGANAIR 14 JET2.COM 7 LUFTHANSA 14 JOTA AVIATION 5 MISTRAL AIR 15 K.L.M. 5 MONARCH AIRLINES SCH 18 KUWAIT AIRWAYS 9 NORWEGIAN AIR 18 LOGANAIR 6 INTERNATIONAL LUFTHANSA 6 NORWEGIAN AIR SHUTTLE 18 MIAMI AIR 20 OMAN AIR 21 MISTRAL AIR 14 P.I.A. 19 MONARCH AIRLINES SCH 7 PREMIERE HANDLING 15 NORWEGIAN AIR 7 QATAR AIRWAYS 19 INTERNATIONAL ROYAL AIR MAROC 19 NORWEGIAN AIR SHUTTLE 7 RYANAIR 12 OMAN AIR 9 SAS SCANDINAVIAN 16 OMNI AIR INTERNATIONAL 10 AIRLINES P.I.A. 12 SAUDIA ARABIAN AIRLINES 23 PEGASUS AIRLINES 24 SINGAPORE AIRLINES 21 QATAR AIRWAYS 11 SMALL PLANET AIRLINES 18 ROYAL AIR MAROC 10 UAB SWISS INTERNATIONAL AIR RYANAIR 6 13 SAS SCANDINAVIAN LINES 6 THOMAS COOK AIRLINES 17 AIRLINES SAUDIA ARABIAN AIRLINES 11 THOMSON AIRWAYS 18 SINGAPORE AIRLINES 12 TITAN AIRWAYS 13 23 SMALL PLANET AIRLINES 7 TITAN AIRWAYS (AWC) UAB SMARTLYNX AIRLINES TURKISH AIRLINES 17 19 9 UNITED 20 ESTONIA SWISS INTERNATIONAL AIR VIRGIN ATLANTIC AIRWAYS 21 6 LINES VUELING AIRLINES 16 THOMAS COOK AIRLINES 12 13 Grand Total 15 19 13 THOMSON AIRWAYS 8 TITAN AIRWAYS 8 9 TITAN AIRWAYS (AWC) 17 TURKISH AIRLINES 8 UNITED 15 VIRGIN ATLANTIC AIRWAYS 10 VUELING AIRLINES 7 WAMOS AIR 11 Grand Total 7 9 6 Summary of Baggage Performance

Baggage Arriving Arriving Average Time to First Average TIme to Last Volume Last Bag SLA Last Bag Category Passengers Movements Bag Bag Missed % A 95,158 305 14 39 45 85% B 860,317 4651 17 28 683 85% C 208,825 1894 15 22 382 80% D 78,544 1635 12 14 231 86% Grand Total 1,242,844 8485 84%

Baggage Performance by Terminal

Terminal Arriving Arriving Average Time to First Average TIme to Last Volume Last Bag SLA Last Bag Description Passengers Movements Bag Bag Missed % Terminal 1 625,066 3690 18 28 769 79% Terminal 2 234,659 1157 15 32 231 80% Terminal 3 383,119 3638 13 18 341 91% Grand Total 1,242,844 8485 84%

Baggage SLA by Handling Agent

Ramp Handling Arriving Arriving Average Time to First Average TIme to Last Volume Last Bag SLA Last Bag Agent Passengers Movements Bag Bag Missed %

ASIG 9,602 60 16 36 40 33% Aviator 169,121 808 17 31 172 79% Dnata Ops 37,559 93 12 36 3 97% Flight Support 10,170 216 13 18 34 84% Menzies 421,609 4060 16 21 732 82% Premiere Handling 177 2 32 71 1 50% Swissport 2,679 30 18 23 5 83% Swissport 474,176 2621 15 26 302 88% Jet2 117,751 595 15 29 52 91% Grand Total 1,242,844 8485 84%