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A Great Way to Start a Trip

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A Great Way to Start a Trip intelligent passenger IPS solutions A great way to start a trip 1 For more information: www.materna-ips.com 2 About us Materna ips has been a leading player in portfolio consists of check-in, baggage drop-off the aviation industry for over three and access solutions combined with payment, decades. Our customers include airports, biometric and field services. airlines and ground handling companies like Lufthansa, easyJet, Emirates, DNATA, As a longstanding IATA member, we actively Gatwick, eurowings, Hamburg Airport, drive the market, contribute to the creation John Wayne Airport, Swedavia, Oslo, Toronto, of new standards and are present at all the Bangalore and Vienna Airport. relevant hotspots for the industry. Our long-term track record is your guarantee A great way to start a trip for your passengers. for field-proven, reliable, secure and elegantly designed solutions that simplify your passenger’s journey. With our first-class software and hardware products you can offer your customers a seamless user experience from curbside to boarding. Our one-stop-shop 3 Our worldwide footprint > 150,000 DAILY BAG DROPS > 300,000 DAILY CHECK-INS > 75 AIRPORTS > 800 INSTALLATIONS What our customers say Swedavia: “The solution from Materna fulfilled our requirements, such as for ease of use, very well indeed. Materna also delivers great cost effectiven- ess.” Lena Rökaas, Head of Operations Toronto Pearson International Airport: “We have had some amazing customer reactions. People are excited to take care of their own bags. And even if we are still in the initial phase of the project we already see the benefits.” Richard Hayward, Manager Customer Service London Gatwick Airport: “We are extremely pleased to have Materna on board, as we work together so well.” Gavin Jackson, Project Leader Check-In Transformation Hamburg Airport: “Many of our passengers have already discovered the benefits of the kiosks for themselves and given us very positive feedback. We have hardly encountered any technical anxiety on the part of our passengers. The system is straightfor- ward and self-explanatory.” Johannes Scharnberg, Director of Aviation 4 What passengers say “I was really surprised how quick and easy it was!” (Passenger at Toronto Airport) “I have so much more time. I’ll go shopping now.” (Passenger at Toronto Airport) “Love those new bag drop machines. It’s the future of aviation!” (Passenger at London Gatwick Airport) “So impressed! Bag drop and security done in less than 20 minutes.” (easyJet passenger) 5 Materna installation @ Stockholm/Arlanda 6 Check-in Simple, easy to use and intuitive Passenger check-in is one of our core com- petencies. We have been the market leader What makes us outstanding in this area for many years and offer kiosk Lowest possible maintenance effort due to check-in solutions, mobile and web check-in the large paper stocks for boarding cards as well as counter solutions based on CUPPS and bag tags and CUTE. Materna IPS check-in solutions Space and cost savings due to multi-air- allow passengers to do their kiosk check-ins line usage at the same kiosk (100% IATA in a pleasingly short time. With our flexible CUSS standard compliance) and robust kiosk systems we also offer our Maximum convenience for passengers certified CUSS-platform and application which due to flexible payment and biometric in- are fully compliant with IATA RP 1706c and tegration in the check-in process directly allow easy airline integration.While integrating at the kiosk future technologies into our solutions, we offer Low failure risks due to the use of long- biometrics and payment functions for an im- lasting premium hardware components proved passenger experience. 7 Access From security and lounge access to self-boarding Materna installation @Kempegowda International Airport Bengaluru, India 8Materna installation @Athen T2 Baggage drop-off Drop your bag off in less than 30 seconds With a baggage drop-off time of less than 30 step and two-step baggage processing (kiosk, seconds, our self bag drop solutions for airlines, retrofit and off-airport). airports and ground handlers allow passen- gers to enjoy a maximum of comfort and to gain What makes us outstanding lots of time. As a pioneer in self-service bag- gage drop-off we have continuously improved Individual solutions through multiple models for freestanding and retrofit self our systems and are the proud provider of the bag drops world’s largest automated bag-drop installa- tion at London Gatwick Airport. Our systems are Space and cost savings due to multi-air- line usage on the same kiosk (100% IATA extremely flexible: they can even handle groups CUSS and CUWS standard compliance) of passengers as well as providing built-in pay- ment services for excess baggage. Hassle-free excess baggage handling be- cause of the built-in payment function Our self bag drop solutions are CUSS- and Waste-free and incredibly quick bag tag CUWS-compliant (IATA RP 1701f and RP 1741) attachment processes due to compatibility and support multiple airline departure control with linerless bag tags systems (DCS). We support all options for one- 9 Materna installation @ Hamburg Airport 10 Access Best mix of security and convenience Our access solutions offer a reliable, fast and specific applications based on AEA criteria. So, convenient access to airport security areas for no more adaptations to the airline applications passengers and staff. We provide certified single are required. or multi-line gates for the following: Pre-security What makes us outstanding When passengers pass from landside to airside, Full usage transparency via a dashboard our software checks their boarding passes and with numerous reports and statistics verifies the information by comparing it with the Improved security by avoiding multiple airport’s database. access, tailgating and misuse - biometric functions available as an additional security Lounge feature Our solution allows secure access to specific More convenience for passengers due to areas, such as lounge access. Boarding pass mobile reception of additional information validity and validity corresponding to flight times such as estimated walking times to the are also checked. gates More flexibility through the creation of Self-boarding airside passenger lists Our self-boarding gates interact with the airline- 11 Integrated Passenger Solutions From home to destination Web check-in Pax.Go A Pax.Go B Pax.Go C Air.Go A Home Check-in CUSS Platform CUSS Check-in Application CUPPS Payment 12 Pax.Go Tag.Go Air.Go A Air.Go B Air.Go C Hybrid Drop.Go A Drop.Go B Drop.Go C Access.Gate Baggage Access Destination CUSS Platform Pre-Security SBD Application Lounge CUWS Self-Boarding CUPPS Biometry Service Cloud Operations Monitoring Reporting Field Service 13 Materna installation @ London Gatwick Airport 14 Payment Pay for extras on the spot Let your passengers pay any additional charges directly at the point of request so they don’t have What makes us outstanding to search the airport for a payment counter! Our Maximum passenger convenience as pay- payment services provide a payment system that ment systems are integrated directly in the can be used by airlines and airline applications kiosks operating on our devices, such as on check-in Multi-airline payments at kiosks due to kiosks or self-service bag drop systems in com- CUSS payment standard implementation mon use or dedicated environments. Best practice with chip-and-PIN-based credit card payment You can also make use of our handheld pay- One-stop-shop due to full service offering ment devices for passenger service agents. Our (kiosk hardware and software, payment payment services provide a PCI DSS-compliant, integration) simple to implement and manageable system that is based on strict but simple relations be- tween customers, Materna and a payment ser- vice provider. 15 Materna biometrics installation 16 Biometrics Seamless travel with single token We help to make the journey through airport ter- minals more convenient for passengers. Multiple What makes us outstanding checkpoints managed by different stakeholders Supports single biometric tokens with stringent security measures in place mean Biometric scanner units can be installed this is still quite difficult to achieve. at all biometric touchpoints (check-in, bag drop, access) However, biometric technology, whether it is Flexible use of biometric technology (iris based on fingerprints, iris scan, face or voice re- scan, fingerprint, face or voice recognition) cognition, can easily be integrated in all Materna ips components and give your passengers a truly seamless travel experience. Our experts will ad- vise you on the right choice and appropriate uses for your individual application. 17 Materna installation @ Stockholm/Arlanda 18 Software Common Use Software Solutions from the experts We deliver state of the art common use solutions covering passenger and agent facing systems, What makes us outstanding common use web-services and payments. Our Materna plays a significant role in defining CUSS platform and applications have already the common use standards. been proven in many self bag drop and check-in Our solutions comply with the latest IATA installations worldwide and have also been inte- standards. grated in other vendors’ hardware. IPS biometric solutions are in line with the We offer certification for 3rd party applications IATA One-Identity program. that are to be operated on our platforms and Using our services reduces costs through provide appropriate training programs for CUSS simplified development, installation, and CUPPS to airports, airlines, ground-hand- support and ongoing maintenance. lers and partners. 19 Dashboard @ Materna data center Easy monitoring of self-service systems Materna SMART Using the SMART tool we have developed, that you always know when to send out your you can easily monitor your traffic numbers, technicians to do predictive maintenance or upcoming maintenance requirements, failures, repairs. downtime or peak loads in our intuitive dashboard-based control center.
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