DOCSLIB.ORG

Annualreport2004 Annual Report 2004

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Annualreport2004 Annual Report 2004 Edaran Otomobil Nasional Berhad (119767-X) Edaran Otomobil Nasional Berhad (119767-X) AnnualReport2004 Annual Edaran Otomobil Nasional Berhad (119767-X) Report EON Head Office Complex No. 2, Persiaran Kerjaya Taman Perindustrian Glenmarie Seksyen U1 2004 40150 Shah Alam Selangor Darul Ehsan Tel: 03-7711 2211 Fax : 03-7803 0009 COVER RATIONALE The cover illustrates a metaphor exemplified by the abundant opportunities waiting to be realised and the new energy symbolised by the spirited gold fish, an icon of wealth and vigour. The electrifying surge into the next level portrays EON’s determination, dedication and aspiration to re-define and strategically position itself in the local automotive industry. In excelling to a new level, EON is poised to realise all possibilities and exceed expectations. “A Paradigm Shift” is our beginning in achieving a new and dynamic business culture as well as a wider range of exciting marques. It is a reflection of our commitment to always be at the forefront of our business. At A Glance EDARAN OTOMOBIL NASIONAL BERHAD (EON) IS ONE OF MALAYSIA’S LEADING COMPANIES IN MOTOR VEHICLES DISTRIBUTION AND RETAILING. FOR THE FINANCIAL YEAR ENDED 31 DECEMBER 2004, THE GROUP RECORDED A REVENUE OF RM3.9 BILLION WITH A PRE-TAX PROFIT OF RM300.5 MILLION. FINANCIAL CALENDAR FOR FINANCIAL YEAR ended 31 December 2004 QUARTERLY ANNOUNCEMENT OF RESULTS 20 MAY 2004 29 NOV 2004 1st Quarter for the 3rd Quarter for the three months ended nine months ended 31 March 2004 30 September 2004 27 AUG 2004 24 FEB 2005 2nd Quarter for the 4th Quarter for six months ended the year ended 30 June 2004 31 December 2004 DIVIDENDS 14 JUNE 2004 31 MAY 2005 Payment of final dividend of 22 sen Book closure for determining the per share less income tax at 28% in entitlement for the proposed final respect of the year ended dividend of 18 sen per share less 31 December 2003. income tax at 28% and proposed special dividend of 84 sen per share 14 JULY 2004 less income tax at 28% in respect of Distribution of shares in EON Capital the year ended 31 December 2004. Berhad (ECB) by way of dividends in specie of ECB shares on the basis of 28.1 ECB shares for every 100 EON shares held and capital repayment on GENERAL MEETINGS the basis of 111.5 ECB shares for every 100 EON shares held. 7 APR 2004 25 AUG 2004 5 MAY 2005 Extraordinary General Meeting 2nd Extraordinary Notice of 21st Annual 8 OCT 2004 to seek shareholders’ approval General Meeting to seek General Meeting. Payment of interim dividend of 10 sen for the Distribution of shares in shareholders’ approval per share less income tax at 28% in EON Capital Berhad (ECB) by for the disposal of the 30 MAY 2005 respect of the year ended way of payment of dividends in entire shareholding in 21st Annual General 31 December 2004. specie and capital repayment. EONCAP Securities Sdn Meeting. Bhd (formerly known as 20 MAY 2004 Leong & Company Sdn 20th Annual General Meeting. Bhd) and MCIC Holdings Sdn Bhd. 1 EON BERHAD ANNUAL REPORT 2004 Contents 4 EON Corporate Profile 80 Human Resource Development 5 Awards for 2004 82 Harnessing Information Technology 6 Types of Vehicles Distributed by 83 Statement of Occupational Safety The Group and Health and the Environment 8 Notice of Annual General Meeting 85 Corporate Social Responsibilities 10 Statement Accompanying 86 Group Financial Review Notice of Annual General Meeting 90 Calendar of Major Events 14 Corporate Information 96 Awards and Recognition Within 15 Financial Highlights Two Decades 16 Five Years Group Financial Summary 97 Milestones Within Two Decades 17 EON’s Growth Trend – Company 99 Statement of Directors’ Responsibility for Preparing the Financial Statements 18 EON’s Growth Trend – Group 100 Financial Statements 19 Share Prices and Trading Volume 164 Analysis of Shareholding 20 Corporate Structure 165 List of Thirty (30) Largest Shareholders 21 Organisation Structure 166 Properties owned by Edaran Otomobil 22 Profile of Board of Directors Nasional Berhad Group 30 Senior Management 172 EON Group Branches 34 Statement on Corporate 174 Analysis of Proton Vehicles Sales Network Governance 175 Analysis of Non-Proton Vehicles Sales 46 Risk Management Network 48 Report of the Board Audit 176 EON List of Bumiputera Sales Dealers Committee by State 53 Additional Compliance Information 178 EON List of Non-Bumiputera Sales 54 Statement of Internal Control Dealers by State 56 Chairman’s Statement 179 EON List of Franchise Service Dealers (FSD) by State 64 Managing Director’s Review of Operations 183 Euromobil List of Sales Dealers by State 74 Our Commitment to Customer Service/Customer Relationship 184 Corporate Directory Management • Proxy Form 78 Maximising Shareholder Value 2 EON BERHAD ANNUAL REPORT 2004 page56 chairman’s statement page64 managing director’s review of operations page100 financial statements 3 EON BERHAD ANNUAL REPORT 2004 CORPORATE PROFILE CORE VALUES I–INTEGRITY Carry out one’s roles and responsibilities Vision in an honest and sincere manner TO BE THE LEADING AND C– CUSTOMER FOCUSED THE MOST INNOVATIVE Create a positive experience for internal AUTOMOTIVE RETAILER and external customers at all times L– LEARNING ORGANISATION Encourage continuous learning and promote the exchange of knowledge Mission within EON TO PROVIDE EXCELLENT CUSTOMER SERVICE I–INNOVATION Pursue new ideas to improve the quality of products and services offered P–PRIDE Possess a sense of belonging and achievement of being part of the EON family DRB-HICOM GROUP CORPORATE PROFILE DRB-HICOM Berhad is one of Malaysia’s leading AUTOMOTIVE MANUFACTURING & DISTRIBUTION conglomerates, playing an integral role in the nation’s The Group’s leadership within this sector is reflected through road to industrialisation. niche segmentation via new technology development and continued strategic alliances with renowned global names such as Mitsubishi, Isuzu, Citroen, Kawasaki, Tata, Honda We are diversified yet focused, and have interests in and General Motors. We continuously seek new alliances to key sectors of the economy mainly:- strengthen our base further and develop new business potential that will strengthen both DRB-HICOM and our partners. • Automotive Manufacturing & Distribution PROPERTY & INFRASTRUCTURE •Property & Infrastructure DRB-HICOM is extensively involved in retail, commercial and •Services residential property development, and has made strong inroads in the construction sector especially in infrastructure developments. DRB-HICOM will continue to look for opportunities that will benefit the Group and the country. SERVICES The rapidly growing service-based industry represents new opportunities for DRB-HICOM. Our interests include IT, financial services, solid waste management, automotive services, tourism and transportation. 4 EON BERHAD ANNUAL REPORT 2004 Awards For 2004 • Homegrown Franchisor of the Year 2002 / 2003 Award by Malaysian Franchise Association • Corporate Governance Merit Award by Malaysian Business • Best Workplace Practices Category in the Asian Corporate Social Responsibility (CSR) Award 2004 • Best Environmental Practices Award by IPRM • Best Employee Relations Practices Award by IPRM • Best Public Relations Practices Award by IPRM •Overall Champion IPRM Kristal Awards by IPRM • Anugerah Citra Wangsa Malaysia (Radio Advertisement Category) by Dewan Bahasa & Pustaka 5 EON BERHAD ANNUAL REPORT 2004 TYPES OF VEHICLES RETAILED BY THE GROUP PERDANA SATRIA GTi ATOS LORIMAS ARENA GEN.2 GETZ AUDI A6 AUDI TT AUDI A8 SANTA FE TRAJET AUDI A4 WIRA MATRIX TUCSON ISWARA WAJA Notice of Annual General Meeting NOTICE IS HEREBY GIVEN that the Twenty-First Annual General Meeting (AGM) of the Company will be held at Glenmarie Ballroom A, The Pan Pacific Glenmarie Resort, 1, Jalan Usahawan U1/8, Seksyen U1, 40250 Shah Alam, Selangor Darul Ehsan on Monday, 30 May 2005 at 9.30 a.m. for the following purposes: 1. To receive and adopt the Reports of the Directors and are hereby empowered, pursuant to Section 132D of Auditors and the Audited Financial Statements for the the Companies Act, 1965, to issue shares in the year ended 31 December 2004. Company from time to time at such price, upon such (Resolution 1) terms and conditions, for such purposes and to such person or persons whomsoever as the Directors 2. To declare a final dividend of 18 sen per share less 28% may deem fit provided that the aggregate number of Malaysian Income Tax and a special dividend of 84 sen shares issued pursuant to this resolution does not per share less 28% Malaysian Income Tax. exceed 10 per cent of the issued share capital of (Resolution 2) the Company for the time being and that such authority shall continue to be in force until the 3. To re-elect the following Directors who retire in conclusion of the next AGM of the Company.” accordance with the Company’s Articles of Association: (Resolution 10) Under Article 103 (ii) “THAT subject always to the provisions of the i. Y Bhg Tan Sri Saw Huat Lye (Resolution 3) Companies Act, 1965 (“Act”), the Memorandum & ii. Y Bhg Datuk Ir (Dr) Ahmad Zaidee Articles of Association of the Company, the Listing bin Laidin (Resolution 4) Requirements of Bursa Malaysia Securities Berhad iii. Encik Wan Mat bin Wan Sulaiman (Resolution 5) (“Bursa Malaysia”), the regulations, guidelines and iv. Y Bhg Datuk Choo Keng Kit (Resolution 6) practice notes issued from time to time by Bursa v. Ms Vimala Menon (Resolution 7) Malaysia or any other regulatory authorities, the mandate approved for renewal by the shareholders 4. To approve the Directors’ fees amounting to RM574,611 of the Company on 20 May 2004 pursuant to for the year ended 31 December 2004. paragraph 10.09 of the Listing Requirements of (Resolution 8) Bursa Malaysia, authorising the Company and its subsidiaries (“EON Group”) to enter into the 5. To re-appoint Messrs PricewaterhouseCoopers as Auditors recurrent related party transactions of a revenue or of the Company and to authorise the Directors to fix their trading nature (“Recurrent Transactions”) as set out remuneration.
Load more

Recommended publications
  • Fire Safety Models for High-Rise Residential Buildings in Malaysia
    Fire Safety Models for High-Rise Residential Buildings in Malaysia By Yahya Mohamad Yatim Submitted for the degree of Doctor of Philosophy Heriot-Watt University School of the built Environment June 2009 This copy of the thesis has been supplied on condition that anyone who consults it is understood to recognize that the copyright rests with its author and that no quotation from the thesis and no information derived from it may be published without the prior written consent of the author or the University (as may be appropriate) i ABSTRACT This research investigated the effects of escape route design and specification, and time taken on evacuation process in high-rise residential buildings in Malaysia. The aim is to produce a fire safety model on how fire safety standards in high-rise residential buildings can be achieved by investigating the relationship between human behaviour and structural design, particularly escape route design and specification. In Malaysia, research on fire safety is very new, particularly research on provision of fire safety in high-rise residential buildings. The number of fire cases involved residential buildings is significantly high compared to other building types. Thus, escape routes in high-rise residential buildings should be designed and constructed to enable the occupants to evacuate the building as soon as fire has been detected. Mixed methodologies i.e. quantitative and qualitative methods were adopted in this research. There are three research methods adopted i.e. observation, simulation and questionnaire. Observations were carried out to identify any problems encountered and to develop the study models for further analysis.
    [Show full text]
  • Estudios De Mercado El Mercado De Los Automóvi- Les En Malasia
    Oficina Económica y Comercial de la Embajada de España en Malasia El mercado de los Automóvi- les en Malasia 1 Estudios de Mercado El mercado de los Automóvi- les en Malasia Este estudio ha sido realizado por Joaquín Monreal bajo la supervisión de la Oficina Económica y Co- 2 Estudios de Mercado mercial de la Embajada de España en Kuala Lumpur Agosto de 2006 EL MERCADO DE LOS AUTOMOVILES EN MALASIA ÍNDICE RESUMEN Y PRINCIPALES CONCLUSIONES 4 I. INTRODUCCIÓN 5 1. Definición y características del sector y subsectores relacionados 5 2. Situación del sector en españa 8 II. ANÁLISIS DE LA OFERTA 10 1. Análisis cuantitativo 10 1.1. Tamaño de la oferta 10 2. Análisis cualitativo 12 2.1. Producción 12 2.2. Precios 14 2.3. Importaciones 16 2.4. Obstáculos comerciales: La NAP 29 2.5. El sistema de permisos para la matriculación 30 III. ANÁLISIS DEL COMERCIO 31 1. Canales de distribución 31 IV. ANÁLISIS DE LA DEMANDA 33 1. Evaluación del volumen de la demanda 33 1.1. Coyuntura económica. 33 1.2. Infraestucturas 34 1.3. Tendencias del consumo y situación del mercado nacional 34 1.4. Tendencias industriales 39 2. Estructura del mercado 39 3. Percepción del producto español 39 V. ANEXOS 41 1. Ensambladores de automóviles 41 2. Distribuidores y concesionarios 46 3. Informes de ferias 56 Oficina Económica y Comercial de la Embajada de España en Kuala Lumpur 3 EL MERCADO DE LOS AUTOMOVILES EN MALASIA RESUMEN Y PRINCIPALES CONCLUSIONES La industria de la automoción en Malasia es junto con la electrónica la industria más impor- tante en el sector manufacturero de Malasia, y de los más importantes dentro del Sudeste Asiático.
    [Show full text]
  • Driving Growth Towards the Future
    Head Office Jidosha Kaikan, Shiba Daimon 1-chome, Minato-ku Tokyo 105-0012 Japan Tel: +81-3-5405-6126 Fax: +81-3-5405-6136 DRIVING GROWTH http://www.jama.or.jp/ Singapore Branch North American Office 143 Cecil Street, 1050 17th Street, N.W., Suite 410 #09-03/04 GB Bldg. Washington, DC 20036-5518, USA TOWARDS THE FUTURE Singapore 069542 Tel: +1-202-296-8537 Tel: +65-6221-5057 Fax: +1-202-872-1212 Fax: +65-6221-5072 http://www.jama.org/ 2015 Beijing Representative European Office Office Avenue Louise 287 Unit 1001B, Level 10, 1050 Bruxelles, BELGIUM China World Office 2 Tel: +32-2-639-1430 No. 1 Fax: +32-2-647-5754 Jian Guo Men Wai Avenue Beijing, China 100004 Tel: +86-10-6505-0030 Fax: +86-10-6505-5856 KAWASAKI HEAVY INDUSTRIES, LTD. SUZUKI MOTOR CORPORATION DAIHATSU MOTOR CO., LTD. Kobe Head Office: Head Office: Head Office: Kobe Crystal Tower, 1-3, Higashi 300, Takatsuka-cho, Minami-ku, 1-1, Daihatsu-cho, Ikeda, Osaka 563-8651 Kawasaki-cho 1-chome Chuo-ku, Hamamatsu, Shizuoka 432-8611 Tel: +81(72)751-8811 Kobe, Hyogo 650-8680 Tel: +81(53)440-2061 Tokyo Office: Tel: +81(78)371-9530 Tokyo Branch: Shinwa Bldg, 2-10, Nihonbashi Hon-cho, Tokyo Head Office: Suzuki Bldg, Higashi-shimbashi 2F, 2-Chome, Chuo-ku, 2-2-8 Higashi-shinbashi, Tokyo 103-0023 1-14-5, Kaigan, Minato-ku, Tokyo 105-8315, Japan Minato-ku, Tokyo 105-0021 Tel: +81(3)4231-8856 Tel: +81(3)5425-2158 http://www.daihatsu.com/ Tel: +81(3)3435-2111 http://www.khi.co.jp/ http://www.globalsuzuki.com/ FUJI HEAVY INDUSTRIES LTD.
    [Show full text]
  • New Proton Car out by Mid 2000 (NST 16/05/1999)
    16/05/1999 New Proton car out by mid 2000 SHAH ALAM, Sat. - Perusahaan Otomobil Nasional Bhd or Proton will unveil a new passenger car in the middle of next year, chairman Tan Sri Mohd Saleh Sulong said. Work on the car is in progress, he said at the launch of the Proton Total Research and Development facility today. Without disclosing details of the new model, Mohd Saleh was confident it would be well accepted in view of the recovery in car sales. He said the new research and development facility would play a critical role in the production of the new model. "It is estimated that the R&D activity of a new model would require capital investment of about RM1 billion. This includes 35 per cent for the purchase of jigs and dies, and 28 per cent for procurement of materials for vendors." The national car manufacturer to date has produced seven models: Saga, Iswara, Wira, Satria, Putra, Tiara and Perdana. Each has two or three variants. Providing details of Proton's sales performance in the past year and to date, Mohd Saleh, who is group chairman of the DRB-Hicom group, said there had been encouraging improvement over the period. Through distributors Edaran Otomobil Nasional Bhd and Usahasama Proton- DRB Sdn Bhd, the company sold an average 5,000 units in the early months of last year. This increased to an average 9,000 units at the end of the year. "Monthly sales increased to 13,000 units in April. In line with this, Proton's market share has increased from 64 per cent to 71 per cent." Mohd Saleh said with more relaxed credit guidelines and improved performance and quality of Proton cars, he was optimistic that sales would increase to 15,000 units per month in the later part of the year.
    [Show full text]
  • The Status and Effectiveness of IKI-7899 in Controlling
    27 The Status and Effectiveness of lKI-7899 in Controlling Diamondback Moth in the Lowlands and Highlands of Malaysia Jung Lee Lim and Chin Kok Khoo¹ ICI Agriculture Research Centre, Bemban, Melaka, Malaysia and ¹ICI Agriculture (Ma- laysia) Sdn Berhad, Kuala Lumpur, Malaysia Abstract IKI-7899 (N-2, 6-difluorobenzoyl-N'-4-(3-chloro-5-trifluoromethyl pyridin-2-yloxy)-3, 5-dichlorphenyl urea), a novel benzoyl urea chitin inhibitor, was evaluated along with con- ventional insecticides and other insect growth regulators for the control of diamondback moth (Plutella xylostella L) which has developed resistance to many conventional insecticides both in lowland and highland vegetable growing areas of Malaysia. lKl-7899, formulated as WP and used at 125 to 1000 ppm, was first observed to exhibit excellent insecticidal activity against diamondback moth in 1981 on lowland cabbages. Later tests showed that the EC formulation is superior to the WP formulation. The type of formulation was probably important in the coverage of insecticide on plant surface, and cuticular pick-up and penetration, as well as gut penetration. Numerous trials on lowland and highland cabbages have consistently indicated that lKl-7899 was superior to diflubenzuron and triflumuron. Conventional insecticides fail to control the pest. The optimal rate of IKI-7899 against the diamondback moth appeared to be around 25 ppm spray at weekly or 50 ppm spray at fortnightly intervals. Six days after the fourth weekly spray, cabbage heads had less than 0.01 ppm residues at both 25 and 50 ppm spray regimes whereas kale had 0.37 and 0.78 ppm lKl-7899 residues.
    [Show full text]
  • Chapter 1 Introduction
    The development of a hybrid knowledge-based Collaborative Lean Manufacturing Management (CLMM) system for an automotive manufacturing environment: The development of a hybrid Knowledge-Based (KB)/ Analytic Hierarchy Process (AHP)/ Gauging Absences of Pre-Requisites (GAP) Approach to the design of a Collaborative Lean Manufacturing Management (CLMM) system for an automotive manufacturing environment. Item Type Thesis Authors Moud Nawawi, Mohd Kamal Rights <a rel="license" href="http://creativecommons.org/licenses/ by-nc-nd/3.0/"><img alt="Creative Commons License" style="border-width:0" src="http://i.creativecommons.org/l/by- nc-nd/3.0/88x31.png" /></a><br />The University of Bradford theses are licenced under a <a rel="license" href="http:// creativecommons.org/licenses/by-nc-nd/3.0/">Creative Commons Licence</a>. Download date 03/10/2021 11:56:12 Link to Item http://hdl.handle.net/10454/3353 CHAPTER 1 INTRODUCTION 1.0 Introduction Lean Manufacturing Management (LMM) is a management system that contains only required resources and materials, manufactures only required quantity of quality products on time that meet customers’ demands. The idea behind LMM is Manufacturing Planning and Control (MPC) system of the materials and information flow which involve both Manufacturing Resources Planning (MRP II), and Just-in-Time (JIT) techniques. In addition, Total Quality Management (TQM) is integrated to ensure the quality of the processes and products of the system. The capabilities of continuously improving the processes by identifying and eliminating manufacturing wastes are essential for effectiveness of LMM. The main benefit of effective LMM is high ratio of quality to cost of the products manufactured which finally contribute to high profitable organisation.
    [Show full text]
  • Using Transnational Advocacy Networks to Challenge Restrictions on Religion: Christian Minorities in Malaysia and India
    Using Transnational Advocacy Networks to Challenge Restrictions on Religion: Christian Minorities in Malaysia and India A dissertation submitted to the Graduate School of the University of Cincinnati in partial fulfillment of the requirements for the degree of Doctor of Philosophy in the Department of Political Science of the College of Arts and Sciences by Kristina M. Teater M.A. Wright State University B.A. Milligan College July 2019 Committee Chair: Laura Dudley Jenkins, Ph.D. ii Abstract State-imposed restrictions on religious freedom challenge the rights of minorities. While some minorities live in authoritarian regimes, others live in countries with religious rights institutionalized in national constitutions and international human rights treaties. Despite these guarantees, minorities face restrictions on religion through laws and regulations that restrict what religion they choose and limit how they practice their faith. Thus minorities that in theory are supposed to have religious freedom also encounter religious freedom restrictions in practice. Faced with blockages that restrict their religious rights, minorities at times turn to transnational advocacy networks (TANs). Through my analysis of Christian minorities in Malaysia and India, I discover what some of these blockages are and how minorities and their transnational partners have negotiated with the state in recent legal challenges to Christians’ rights. I focus on the agency and strategies of minorities by listening to their opinions, arguments, and reasoning, as articulated through interviews, legal documents, and an original survey. In doing so, this study differs from recent scholarship that traces the structure and organization of TANs. I find that how Christian minorities use transnational advocacy networks is dependent on the political opportunities that are available to them domestically.
    [Show full text]
  • A Gedstatistical Approach to the Mapping Of
    A GEDSTATISTICAL APPROACH TO THE MAPPING OF ACID SULFATE SOILS A THESIS SUBMITTED TO THE GRADUATE DIVISIC»J OF THE UNIYERSITY OF HAWAII IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE DEGREE OF MASTER OF SCIENCE IN AGROMOMY AND SOIL SCIENCE MAY 1985 By FaricSah Hj Ahmad Thesis Canmittee: Dr. Russell S. Yost/ Chairman Dr. Goro Uehara Dr. Richard E. Green 11 We certify that we have read this thesis and that/ in our opinian/ it is satisfactory in scope and quality as a thesis for the degree of Master of Science in Agroncxny and Soil Science. THESIS COMMITTEE Ill ACKNOWLEDGEMENT I would like to thank the Government of Malaysia for the financial support and the Director General of the Department of Agriculture, West Malaysia for extending my study leave. I wish to express my sincere gratitude to Dr. Russell Yost, my major advisor for his dedication and encouragement, members of the comittee. Dr. Richard E. Green and Dr. Goro Uehara for their valuable suggestions in the revision of the thesis, the staff of the Department of Agriculture, Northwest Selangor Integrated Project area and Mr. Shahruddin of the Drainage and Irrigation Scheme, West Malaysia for their assistance in soil and foliar sampling and analyses. Appreciation is also extended to the soil survey staff for providing additional data and managers of Northwest Selangor Integrated Project and oil palm estates in the area for their cooperation. I would also like to thank Dr. Bruce Trangmar and Mr. Keith Hayashi for their help in computer progremining and lastly but not least to my family and friends for their moral and emotional support.
    [Show full text]
  • JD Power Asia Pacific Reports
    J.D. Power Asia Pacific Reports: After-Sales Service Standards Improve Notably at Authorized Service Centres of National Makes BMW Ranks Highest in Customer Service Satisfaction in Malaysia for a Second Consecutive Year SINGAPORE: 17 August 2012 — Satisfaction with authorized service centres among new-vehicle owners of national makes has increased from 2011 due to the implementation of higher service standards at dealerships, according to the J.D. Power Asia Pacific 2012 Malaysia Customer Service Index (CSI) Study.SM The study, now in its 10 th year, measures overall customer satisfaction among vehicle owners who took their vehicle to their authorized service centre for maintenance or repair work during the first 12 to 24 months of ownership. The study evaluates new-vehicle owner satisfaction with the after-sales service experience by examining dealership performance in five factors (in order of importance): service quality; vehicle pickup; service initiation; service advisor; and service facility. Overall customer satisfaction averages 740 index points on a 1,000-point scale in 2012, an improvement of 22 points from 2011. Of the 22 service standards examined in the study, authorized service centres of national makes implement 17.7 per visit, on average, an increase from 17.1 in 2011. Service standard implementation among non- national makes remains higher, with an average of 18.4, which is unchanged from 2011. Improvements cited by owners of national makes—Malaysia-branded vehicles—include essential customer-centric activities, such as explanations of work and physical inspection of vehicle both before and after service. “Gaps in service satisfaction remain, but are narrowing between national and non-national makes in Malaysia,” said Mohit Arora, executive director at J.D.
    [Show full text]
  • Tan Chong Motor Holdings Berhad
    THIS CIRCULAR IS IMPORTANT AND REQUIRES YOUR IMMEDIATE ATTENTION . If you are in any doubt as to the course of action you should take, you should consult your stockbroker, bank manager, solicitor, accountant or other professional adviser immediately. If you have sold or transferred all your ordinary shares in Tan Chong Motor Holdings Berhad (“TCMH” or “Company”), you should at once hand this Circular to the agent through whom the sale or transfer was effected for transmission to the purchaser or transferee. The contents in Part I and Part III of this Circular have not been perused by Bursa Malaysia Securities Berhad (“Bursa Malaysia”) prior to issuance. Bursa Malaysia takes no responsibility for the contents of this Circular, makes no representation as to its accuracy or completeness and expressly disclaims any liability whatsoever for any loss howsoever arising from or in reliance upon the whole or any part of the contents of this Circular. TAN CHONG MOTOR HOLDINGS BERHAD (Company No. 12969-P) (Incorporated in Malaysia) CIRCULAR TO SHAREHOLDERS IN RELATION TO PART I PROPOSED RENEWAL OF AUTHORITY FOR THE COMPANY TO PURCHASE ITS OWN ORDINARY SHARES PART II PROPOSED RENEWAL OF SHAREHOLDERS’ MANDATE FOR RECURRENT RELATED PARTY TRANSACTIONS OF A REVENUE OR TRADING NATURE PART III PROPOSED ACQUISITION BY TAN CHONG & SONS MOTOR COMPANY SDN BHD, A WHOLLY-OWNED SUBSIDIARY OF TAN CHONG MOTOR HOLDINGS BERHAD, OF ALL THAT PARCEL OF LEASEHOLD LAND (EXPIRING ON 6 SEPTEMBER 2065) HELD UNDER TITLE NUMBER PN 4914, LOT NO. 73, SECTION 13, TOWN OF PETALING JAYA, DISTRICT OF PETALING, STATE OF SELANGOR DARUL EHSAN BEARING POSTAL ADDRESS NO.
    [Show full text]
  • Reinwardtia a Journal on Taxonomic Botany, Plant Sociology and Ecology
    REINWARDTIA A JOURNAL ON TAXONOMIC BOTANY, PLANT SOCIOLOGY AND ECOLOGY ISSN 0034 – 365 X | E-ISSN 2337 − 8824 | Accredited 10/E/KPT/2019 C 8 A 7 6 B a b 5 c a b 4 D c 3 2 1 2019 18 (2) REINWARDTIA A JOURNAL ON TAXONOMIC BOTANY, PLANT SOCIOLOGY AND ECOLOGY Vol. 18 (2): 51 – 133, December 10, 2019 Chief Editor Kartini Kramadibrata (Mycologist, Herbarium Bogoriense, Indonesia) Editors Dedy Darnaedi (Taxonomist, Herbarium Bogoriense, Indonesia) Tukirin Partomihardjo (Ecologist, Herbarium Bogoriense, Indonesia) Joeni Setijo Rahajoe (Ecologist, Herbarium Bogoriense, Indonesia) Marlina Ardiyani (Taxonomist, Herbarium Bogoriense, Indonesia) Himmah Rustiami (Taxonomist, Herbarium Bogoriense, Indonesia) Lulut Dwi Sulistyaningsih (Taxonomist, Herbarium Bogoriense, Indonesia) Eka Fatmawati Tihurua (Morphologist, Herbarium Bogoriense, Indonesia) Topik Hidayat (Taxonomist, Indonesia University of Education, Indonesia) Eizi Suzuki (Ecologist, Kagoshima University, Japan) Jun Wen (Taxonomist, Smithsonian Natural History Museum, USA) Barry J. Conn (Taxonomist, School of Life and Environmental Sciences, The University of Sydney, Australia) David G. Frodin (Taxonomist, Royal Botanic Gardens, Kew, United Kingdom) Graham Eagleton (Wagstaffe, NSW, Australia) Secretary Ruslan Bukhori Layout Liana Astuti Illustrators Wahyudi Santoso Anne Kusumawaty Correspondence on editorial matters and subscriptions for Reinwardtia should be addressed to: HERBARIUM BOGORIENSE, BOTANY DIVISION, RESEARCH CENTER FOR BIOLOGY– INDONESIAN INSTITUTE OF SCIENCES CIBINONG SCIENCE CENTER, JLN. RAYA JAKARTA – BOGOR KM 46, CIBINONG 16911, P.O. Box 25 CIBINONG INDONESIA PHONE (+62) 21 8765066; Fax (+62) 21 8765062 E-MAIL: [email protected] http://e-journal.biologi.lipi.go.id/index.php/reinwardtia Cover images: Dinochloa glabra Widjaja & Ervianti, spec. nov. A. Culm sheath. B. Leaves. C. Leaf sheath.
    [Show full text]
  • Welfare Effects of Trade Barriers on Malaysian Car Industry: an Alternative Approach
    WELFARE EFFECTS OF TRADE BARRIERS ON MALAYSIAN CAR INDUSTRY: AN ALTERNATIVE APPROACH Wai Kun C Lau (1718460) A Dissertation Submitted In Fulfilment Of The Requirements For The Degree of DOCTOR OF PHILOSOPHY FACULTY OF BUSINESS & LAW SWINBURNE UNIVERSITY OF TECHNOLOGY April 2020 i Abstract Malaysian car industry has been heavily protected by tariff and non-tariff tools since it was founded in 1983. Despite excessive tariffs imposed on foreign cars, the demand for foreign cars increases after the Asian financial crisis 1997 while the demand for domestic cars declines. Partial equilibrium framework is applied in this research because the car industry’s contribution to GDP is very small and the focus of this research is specifically on the car industry. Since cars are durable and differentiated, changes due to technological advancement may influence car demand. This research applies Discrete Choice model to account for car characteristics in addition to socio-economic factors for analysis of car demand in Malaysia. Logistic regression analysis results show factors that influence car demand are: horsepower, fuel consumption, and car size that is measured by number of passengers. Results suggest that non-tariff barriers and government incentives given to the civil servants have significant influence on Proton cars’ demand, and foreign car makers that have been operating in Malaysia before the founding of Proton enjoy their reputation from their historical experience and performance. While it is often believed that European cars have ostentatious value in Malaysia, the results show otherwise. Price elasticity of demand for major car makes is estimated based on the average horsepower, car size and fuel consumption.
    [Show full text]