INFORMATION CENTRE FOR IMMIGRANTS – A ONE-STOP AGENCY

2014 2015 2016 2017 2018 2019

18 May 31 December Activities of the information centre are ensured and developed by the Society "Shelter "Safe House"" Statistics for the period up to 30 September 2017

ICI Points of Contact 2081 persons have benefited from support offered by ICI

Cesis 162 Riga 1231 Cesis Daugavpils 167

RIGA Head Office Jelgava 158 Liepaja Jelgava

Daugavpils Liepaja 363

3069 consultations have been provided ? The most popular subjects

Face-to-face Residence permits Telephone, 60% e-mail, Employment and business Skype opportunities in 40% Everyday matters, including availability of health care, education opportunities

ICI psychologists have provided consultation in 90 cases

Services of interpreters

31 interpreter

18 languages To help clients to Dari, Farsi, Pashto, Urdu, Arabian, communicate with ICI French, Tajik, Kurdish, Punjabi, 1523 times consultants Chinese, Turkish, Uzbek, Hindi, 2243 h Spanish, Tamil, Bengali, Vietnam- To specialists working ese, Armenian with foreigners 576 clients Free consultations provided to persons from 74 countries

Ukraine 205

China 130

Syria 302 India 130

Turkey 86 478 Pakistan 79 Other 355 74 TOP 20 countries

Russia 478, Syria 302, 205, China 130, India 130, Turkey 86, Pakistan 79, Belarus 74, Uzbekistan 49, Iraq 37, Tajikistan 36, Georgia 33, Afghanistan 30, Eritrea 28, Azerbaijan 27, USA 27, Egypt 26, Armenia 23, Sri Lanka 20, Vietnam 19

Support to 333 specialists from various fields consultations provided by consultants to specialists – 197 consultations to 196 specialists

7 seminars “Refugees – in Latvia and All Over the World” in Liepaja, Kuldiga, , Rezekne, , Dobele, Meetings between local public administrative bodies' specialists, the public and persons under international protection

8 two-day seminars for interprofessional groups 168 specialists trained to work with third country citizens

5 webinars on subjects related to migration specialists have extended their knowledge about migration 199

2 international conferences about migration 177 specialists have taken part

volunteers involved in Latvia102 49 information and cohesion events organized

National outreach resource updated

The project is implemented with support from the Asylum, Migration and Integration Fund and co-fnanced by the European Union. Grant Agreement No. PMIF/12/2016/1/1