Tug of Perspectives: Mobile App Users vs Developers Sandeep Kaur Kuttal #1, Yiting Bai #2, Ezequiel Scott ∗3, Rajesh Sharma ∗4 # Tandy School of Computer Science, University of Tulsa USA 1
[email protected] 2
[email protected] ∗ University of Tartu Estonia 3
[email protected] 4
[email protected] Abstract—Billions of apps are published each year in the expressed in app reviews, and team structures can impact mobile application distribution market. However, a large number app popularity. To fill this gap, we investigated the influence of these apps are unsuccessful due to poor user attention of these factors on the user experience to assist struggling and satisfaction as reflected by low ratings on the distribution markets. Recent studies have investigated the app popularity developers. from users’ perspectives, but none of the studies have compared To analyze and understand software engineering paradigm it from a developer’s perspective. To fill this gap, we analyzed of app development, we collected two types of information the user ratings and reviews with the software characteristics: - users ratings and reviews from the Apple App Store and ratings, issue report contents, number of bugs and enhancements, project related information (e.g. issue reports, developers in- and developers’ team structure. In order to do this, we examined 274 apps on the Apple App Store that also had their source volved) from GitHub. These provided us with a rich and inter- code available on GitHub. We collected 19,655 app reviews related set of data. and 13,193 issue reports from both platforms.