Drive in First Class!
Total Page:16
File Type:pdf, Size:1020Kb
STATE MOTORWAY MANAGEMENT COMPANY LTD. DRIVE IN FIRST CLASS! SUSTAINABILITY REPORT STATE MOTORWAY MANAGEMENT COMPANY LTD. STATE MOTORWAY MANAGEMENT COMPANY LTD. SUSTAINABILITY REPORT 2011 Table of Contents GREETINGS FROM THE OWNERS .......................................................................................................................... 7 ABOUT THE REPORT ............................................................................................................................................. 11 COMPANY OVERVIEW ........................................................................................................................................... 13 CHANGES OVER THE PAST TWO YEARS ................................................................................................................. 18 STAKEHOLDERS .................................................................................................................................................... 23 CORPORATE ECONOMIC RESPONSIBILITY ............................................................................................................. 27 Economic performance ....................................................................................................................................... 27 Sales .................................................................................................................................................................... 31 Control ................................................................................................................................................................. 34 CORPORATE SOCIAL RESPONSIBILITY .................................................................................................................. 35 Customers are our no. 1 priority! ........................................................................................................................ 35 Motorway communication – widespread information service ............................................................................ 41 Traffi c safety ........................................................................................................................................................ 42 Electronic devices along the motorways ............................................................................................................ 52 More than just a workplace ................................................................................................................................. 58 Sponsoring and donations .................................................................................................................................. 64 CORPORATE ENVIRONMENTAL RESPONSIBILITY ................................................................................................... 67 Environmental protection .................................................................................................................................... 67 Water ................................................................................................................................................................... 78 Noise protection along motorways ..................................................................................................................... 80 Waste management ............................................................................................................................................ 82 Energy ................................................................................................................................................................. 85 Air pollution.......................................................................................................................................................... 91 IMPRINT ............................................................................................................................................................... 95 7 8 GREETINGS FROM THE OWNERS One of the key elements of Hungary’s development and future prosperity is a high quality expressway network that provides fast and reliable access to even the most re- mote regions of the country. This road network is operated at world-class quality standards by the State Motorway Manage- ment Co. Ltd., a company within the portfolio of the Hungarian Development Bank (MFB). With a workforce of over 1,000 employees, the Company has direct and indirect impacts on the country. It sounds like a cli- ché, but it is true that a carefully maintained and always safe expressway network is like the circulation system of the econo- my. It stimulates virtually everything: a highly developed infrastructure attracts investors and it is a statistical fact that regions close to an expressway network have a higher rate of employment and a higher rate of income for their municipalities. Hun- gary’s nearly 1,400 km long expressway network not only allows suburban residents access to employment, entertainment and other possibilities but also provides opportunities for those living farther away. Fast transportation is also an indispen- sable prerequisite to the development of tourism. The operation-related business strategy of the State Motorway Management Co. Ltd. rests on four main pillars: safety, ef- fi ciency, environmental awareness and customer satisfaction. Safety: even though transportation is inherently dangerous, accident statistics on motorways are actually lower than those for secondary and other roads. Effi ciency: one of the top pri- orities of the company management is to utilise available resources for business processes without any wasting. Environ- mental awareness: the negative impacts of motorway operation on wildlife and habitats need to be limited by all available means. Customer satisfaction: this is our top priority because the company’s services focus on road users. Exercising proprietary rights, the Hungarian Development Bank appreciates not only the meticulous and high-quality work exercised by the State Motorway Management Co. Ltd. during the maintenance of its road network, but also the respon- sible thinking represented by its employees - all of which is amply demonstrated in this latest edition of the company’s Sus- tainability Report. László Baranyay Chairman and CEO MFB Zrt. 9 10 Recommendation We all travel: whether by car, boat, air, rail or on foot, for short and long distances. One thing is certain, though: we are all on the move. This is how it has been for thousands of years and how it will undoubtedly remain for quite a long time. Transportation means not only discovery, development, industry, commerce and trade, but also culture and free- dom. Ancient Romans, who designed and built the fi rst quality road networks, knew this principle thousands of years ago. It still holds true today in the 21st century that the infra- structural network of a country conveys value and quality and provides a guarantee for development. The expressway network of Hungary is impressive not only in comparison with the size of the country but also because of the key role it plays in European transit transportation. As a result, the State Motorway Management Co. Ltd., as the operator of the majority of Hungarian motorways and expressways, is not only responsible for the quality of the service but also has an im- pact on the country’s reputation abroad as well as on Hungary's economic and social life at home. This is the approach that defi nes the way we work. Although sustainability has come into fashion recently, it is already a tradition for us. Our company has long exercised econom- ic, environmental and social responsibility. Effi cient, transparent, corruption-free operation is expected not only by our owners but also by society as a whole. Protection of the environment and nature is a priority in our activities, as our motorways and ex- pressways run in close proximity to residential areas and wildlife habitats. Improving traffi c safety and driving culture has virtually become our second nature that determines our fundamental operations. These fundamental principles will be henceforward given high priority in the course of our operation, therefore, these are included in both our short and long term strategies. In order to retain the ‘sustainable company’ title also in the future, we will make additional efforts regarding the quality operation. This short list clearly indicates that our stakeholders represent virtually all segments of society. Travelling on motorways and ex- press roads is no longer a rarity, as this road network has become a part of our everyday lives and is used by the majority of people at least occasionally. On one hand, this imposes increased an responsibility on us, the operator of the road network. On the other hand, as our presence becomes increasingly ubiquitous, many believe that they know us well. I am certain that this report has something new to offer to each and every reader. With a history of over ten years, our com- pany places just as high a priority on stability as on development. For this very reason, we not only use proven methods, but also employ the latest technologies and equipment in Hungarian road operation to ensure that you will have a fi rst-class driv- ing experience. Therefore, in addition to describing our activities, this sustainability report offers a “behind the scenes” insight and provides an overview of all that is not visible from a car travelling at 130 km/h. Attila Bakó Chief Executive