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Telia Company – Års- Och Hållbarhetsredovisning 2019

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Telia Company – Års- Och Hållbarhetsredovisning 2019 BRINGING THE WORLD CLOSER ÅRS- OCH HÅLLBARHETS - REDOVISNING 2019 INNEHÅLL VÅRT FÖRETAG Telia Company på en minut ................................................... 4 2019 i korthet ......................................................................... 6 Hur vi skapar värde ............................................................... 8 Koncernchefens kommentar ................................................ 10 Trender och strategi ............................................................. 12 FÖRVALTNINGSBERÄTTELSE Koncernutveckling ............................................................... 16 Utveckling per land ............................................................. 32 Hållbarhet ............................................................................ 41 Risker och osäkerhetsfaktorer ............................................. 62 BOLAGSSTYRNING Bolagsstyrningsrapport ........................................................ 70 Styrelse ................................................................................ 82 Koncernledning ................................................................... 84 RÄKENSKAPER Koncernens totalresultatrapporter ...................................... 86 Koncernens balansrapporter ............................................... 87 Koncernens kassaflödesrapporter ...................................... 88 Koncernens rapporter över förändringar i eget kapital ....... 89 Koncernens noter ................................................................ 90 Moderbolagets resultaträkningar ....................................... 182 Moderbolagets totalresultatrapporter ................................ 183 Moderbolagets balansräkningar ........................................ 184 Moderbolagets kassaflödesanalyser .................................. 185 Förändringar i moderbolagets eget kapital ........................ 186 Moderbolagets noter .......................................................... 187 HÅLLBARHETSNOTER Hållbarhetsnoter ................................................................ 211 ÖVRIG INFORMATION Styrelsens och verkställande direktörens intygande .......... 226 Revisionsberättelse ............................................................ 227 Revisors rapport över översiktlig granskning av hållbarhetsredovisningen ................................................... 231 Fem år i sammandrag ....................................................... 232 Alternativa nyckeltal ........................................ .................. 234 Definitioner ........................................................................ 238 Årsstämma 2020 ................................................................ 240 Den reviderade årsredovisnin- Den av revisorerna översiktligt gen och koncernredovisningen granskade hållbarhetsinforma- omfattar sidorna 16-210 och tionen (vilken också utgör den 226. Den granskade bolags- lagstadgade hållbarhetsrappor- styrningsrapporten omfattar ten) omfattar sidorna 41-61 och sidorna 70-85. 211-225. VÅRA VÄRDERINGAR DARE CARE SIMPLIFY Telia Company AB (publ) Postadress: 169 94 Solna Besöksadress Stjärntorget 1, Solna Org.nr: 556103-4249 Säte: Stockholm Telefon: o8 504 550 00 www.teliacompany.com Produktion: Telia Company AB i samarbete med Narva Foto av styrelse och koncernledning: Telia Company VÅRT FÖRETAG Telia Company på en minut TELIA COMPANY PÅ EN MINUT VAD VI GÖR VILKA VI ÄR Vi sammanför företag, individer, familjer och samhällen Vi är Telia Company, den nya generationens via fasta och mobila kommunikationstjänster. Våra telekombolag. Vi erbjuder kommunikationstjänster som tjänster har en positiv påverkan på social, ekonomisk och hjälper miljontals människor att vara uppkopplade och miljömässig utveckling och banar väg för ett samhälle kommunicera, att göra affärer och bli underhållna. där alla kan ta del av digitaliseringen. Människor kan ha kontakt även om det geografiska avståndet är stort. Vi arbetar i ett ekosystem av mindre nystartade företag och större tjänsteleverantörer. Tillsammans lägger vi grunden 20 800 86,0 för kreativitet, tillväxt och förändring. Medarbetare GSEK i nettoomsättning VI ERBJUDER MOBIL RÖST IP-KAPACITET FAST RÖST ICT-TJÄNSTER OCH DATA OCH DATA TV OCH HÅRDVARA FINANSIERING MEDIA 4 TELIA COMPANY ÅRS- OCH HÅLLBARHETSREDOVISNING 2019 VÅRT FÖRETAG FÖRVALTNINGSBERÄTTELSE BOLAGSSTYRNING RÄKENSKAPER HÅLLBARHETSNOTER ÖVRIGT HÄR ÄR VI VERKSAMMA Vi står stadigt i Norden och Baltikum och vårt fibernät är världsomspännande. Alla våra mobilverksamheter i Eurasien är avyttrade, förutom Moldcell i Moldavien där ett avtal om avyttring tecknades i februari 2020. SVERIGESVERIGE NORGE DANMARK FINLAND #1 35% #2 37% #3 19% #2 32% #1 51% #2 14% #3 7% #2 16% #1 32% #2 18% #5 4% #3 26% #2 18% #2 21% #4 1% #3 21% ESTLAND LETTLAND LITAUEN MOLDAVIEN #1 49% #1 47% #2 29% #2 29% #1 82% #1 82% #1 52% #1 52% Avvecklad verksamhet #2 38% #1 36% och till försäljning Telia Companys marknadsandelsprognoser är baserade på antal abonnemang. Mobil Fast telefoni Bredband Tv # Marknadsposition % Marknadsandel Ägarandel – dotterbolag Land Huvudvarumärke Ägarandel1, % Konsoliderad andel, % Sverige Telia, halebop, Fello, TV4, C More 100 100 Finland Telia, MTV 100 100 Norge Telia, MyCall, OneCall, Phonero, get 100 100 Danmark Telia, Call me, Mit tele 100 100 Estland Telia, Diil 100 100 Lettland Telia, Lmt 60,32 60,32 Litauen Telia, Ezys 88,2 88,2 Moldavien Moldcell 100 100 FIBERNÄT #1 I VÄRLDEN Telia Carriers 65 000 km Ägarandel – intressebolag fibernät är världsom- Land Huvudvarumärke Ägarandel1, % Konsoliderad andel, % spännande med fler än 300 närvaro punkter i 35 länder. Lettland Tet 49,0 49,0 Turkiet Turkcell 24,0 24,2 1) Ägarandel definieras som direkt och indirekt ägande dvs effektivt ägande. 2) Telia Company direktäger 49 procent av LMT och kontrollerar bolaget genom aktieägaravtal. Därtill äger Telia Company indirekt 11,3 procent i bolaget. 5 TELIA COMPANY ÅRS- OCH HÅLLBARHETSREDOVISNING 2019 VÅRT FÖRETAG 2019 i korthet 2019 I KORTHET VÅRA MILJÖMÅL – NOLL CO2 OCH NOLL AVFALL 2030 Med ambitionen att bli det grönaste telekombolaget på planeten, lanserades två miljömål. Vi strävar mot noll koldi- oxidutsläpp i värdekedjan och en cirkulär ansats mot inget avfall i våra egna verksamheter. Läs mer om våra miljömål i Hållbarhetsavsnittet. HÅLLBARHET OPERATIONELLT FRITT KASSAFLÖDE I oktober 2019 lanserades ett ramverk för gröna obligationer. Ramverket stöttar Telia Companys ambition att bli betraktad Utsikter: Operationellt fritt kassaflöde förvän- tas öka till mellan 12,0 och 12,5 GSEK från som en ledare i hållbar finanshantering och är en viktig del 2018 års nivå (10,8 GSEK). att realisera miljömålen genom att främja investeringar i energieffektivitet och gröna digitala lösningar. Telia Company förblev stark i sin ESG-profil (Environmental, Utfall (GSEK): Social, Governance), bekräftat av flera externa värderingsinstitut. • AAA-betyg i MSCI ESG 12,6 • FTSE4Good • ”Gold supplier”-betyg i EcoVadis KVARVARANDE VERKSAMHET TJÄNSTEINTÄKTER JUSTERAD EBITDA NETTORESULTAT UTDELNING 73 455 31 017 7 601 2,45 MSEK (69 553) MSEK (26 540) MSEK (9 523) Föreslagen utdelning per aktie, SEK (2,36) 6 TELIA COMPANY ÅRS- OCH HÅLLBARHETSREDOVISNING 2019 VÅRT FÖRETAG FÖRVALTNINGSBERÄTTELSE BOLAGSSTYRNING RÄKENSKAPER HÅLLBARHETSNOTER ÖVRIGT NETTOOMSÄTTNING Per land Per tjänst Per segment n Sverige, 41% n Litauen, 5% n Mobil, 44% n Tv, 6% n Företagskunder, 33% n Finland, 18% n Estland, 4% n Hårdvara, 15% n Telia Carrier, 5% n Privatkunder, 53% n Norge, 17% n Lettland, 3% n Fast bredband, 9% n Fast telefoni, 4% n Grossistverksamhet n Danmark, 6% n Tv och media, 1% n Företagslösningar, 8% n Övrigt, 9% och Övrigt, 14% n Telia Carrier, 5% OPERATIVA DATA HÖJDPUNKTER 16,7 Vi etablerade ett nytt segment – Tv och media till följd av förvärvet Antal mobilabonnemang, av Bonnier Broadcasting. Genom detta säkerställde Telia Company miljoner ledarpositionen på den nordiska media-arenan med kvalitetsinnehåll samt breddade intäktsströmmar. 2,4 Vi upprätthöll ledarpositionen att ha de bästa näten i Norden. Antal M2M-abonnemang, miljoner I Finland lanserade Telia 5G i oktober och i Norge tog Telia de första stegen att uppgradera sitt nät inklusive att bygga ut 5G de kommande fyra åren. I Sverige fick Telia åter igen utmärkelsen för det 1,5 bästa mobilnätet av det oberoende nättestet ”P3”. Antal fasttelefoni- abonnemang, miljoner Vi nådde målet att sänka de operativa kostnaderna på koncernnivå med cirka 2 procent på helåret tack vare starkt genomförande under det andra halvåret, främst drivet av Sverige, 2,9 Danmark och gemensamma funktioner. Antal fast bredbands- abonnemang, miljoner 3,1 Antal tv-abonnemang, miljoner 7 TELIA COMPANY ÅRS- OCH HÅLLBARHETSREDOVISNING 2019 VÅRT FÖRETAG Hur vi skapar värde SÅ SKAPAR VI VÄRDE Varje dag är Telia Company med och formar den digitala omvandlingen i Norden och Baltikum. Våra produkter och tjänster har en avgörande roll i arbetet att lösa nuvarande och framtida samhälls- och miljöutmaningar, men medför även risker och skapar negativ påverkan. Vi utgår från våra intressenter för att förstå och hantera både möjligheter och risker, och på så sätt säkerställa hållbar lönsamhet och tillväxt. 43,6 SAMHÄLLE Inköp It- och telekomlösningar är vitala delar av (GSEK) modern infrastruktur, sammanflätade med de flesta kritiska samhällsfunktioner. Men våra system och tjänster kan användas i potentiellt skadliga syften, som att dela övergreppsmate- LEVERANTÖRER rial på barn på nätet. Att driva och utveckla våra nät skapar ett miljöavtryck av växthusgaser
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