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Network Q Warranty

Network Q Warranty

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5999VAU 05/18 W Contents

Page

4 Definition of words

5 Vehicle eligibility

5 Introduction

6 Important information

8 Warranty coverage and exclusions

12 Making a claim

12 General terms and conditions

15 Transfer of ownership form

17 Change of address form

3 Definition of words Electrical or mechanical failure Vehicle Eligibility Introduction to Means the sudden and unexpected failure of a When the following words and phrases appear component which is covered by the warranty Your vehicle must be less than 7 years of Network Q Warranty in this document or Network Q Ownership section of this cover and which needs immediate age and have less than 70,000 miles on the Promise Certificate, they have the specific repair or replacement. Wear and tear or normal odometer on its day of purchase. meanings given below. These words are deterioration is not covered under this definition. Network Q Used Vehicle Warranty has been highlighted by the use of bold print. Your vehicle must not be used for hire or designed to help protect you against the Maximum claim limit reward, professional instruction, competition or costs incurred in the event of an electrical or Means the price you paid for the covered off road use, motor rally, motor racing, speed or mechanical failure of a covered component Area of cover vehicle. duration tests or any practice for these events, or of the covered vehicle occurring within the Means UK and . whether timed or untimed. area of cover. Network Q Ownership Promise Beneficiary, beneficiary’s, Your vehicle must not be used in a public This document gives you full details of your Certificate cover, please keep it in a safe place. beneficiaries service capacity, for example within a police Means the certificate which was given to you force, military service or fire service. Means you or any other driver of the covered with this document by the Vauxhall retailer. All the details of how to make a claim together vehicle using the covered vehicle with your Your vehicle must not be one of the following: with conditions of your cover are set out in permission and any passenger of the covered Vauxhall, Network Q Warranty Ascari, AC, Audi S & RS Models, , the following pages. If however, you have any questions, your Vauxhall retailer will be able vehicle at the moment a Services, we, our, us , BMW Alpina, BMW M Series, Bristol, breakdown/immobilisation occurs. Bugatti, Caterham, Daimler, De Tomaso, to help you. To locate your nearest Vauxhall Means Limited. SRT10, Ford GT/RS & ST models, Ferrari, retailer please refer to www.vauxhall.co.uk Continental Europe Gumpert Apollo, Honda NSX, hybrid vehicles Private individual (other than Vauxhall), Infiniti, Invicta, Jaguar R Andorra, Austria, , Bulgaria, Bosnia and Important telephone number Herzegovina, Croatia, (Greek Territory Means a person who is using the covered Models, Jensen, Koeniggsegg, Lamborghini, only), Czech Republic, Denmark, Estonia, Finland, vehicle for their own personal use and who is Lister, Lotus, Mazda RX7 & RX8, Marcos, Network Q Warranty Services Administration France, , Gibraltar, Greece, Hungary, not a motor trader, garage, business or individual , Maybach, McLaren, Mercedes-Benz and Claims Teams: Iceland, Ireland, , Latvia, Liechtenstein, dealing in the buying and selling or repair of S, SLR, SLS, SLC, CL and AMG/Brabus models, 0345 600 2075 Lithuania, Luxembourg, Macedonia, , motor vehicles. Motorcycles, Mitsubishi Evo Series, Morgan, Monaco, , Norway, , , 350Z & Skyline models, Noble, Pagani Romania, Russia*, San Marino, Serbia, Slovakia, UK Zonda, Porsche, Rolls Royce, Subaru Turbo Summary of cover models, TVR, Toyota Supra, VW Phaeton, Slovenia, (including Balearic Islands but Means England, Scotland, Wales, Northern Important: If you fail to have the covered Volvo T and R models, Westfield, all American, excluding Canary Islands), Sweden, Switzerland, Ireland, the and the . vehicle serviced correctly in accordance with Australian and Canadian (unless built in Turkey. the manufacturer’s specifications during the the UK), stretched , kit cars, cars Warranty period warranty period, or you are unable to produce modified outside manufacturer’s specification *Cover in Russia is limited to a 31 mile radius The warranty period stated on the Network proof of such servicing if we request it, then this (unless done so for mobility purposes), vehicles from the external ring of the following Cities; St Q Ownership Promise Certificate up to a may invalidate this cover or we may not pay all that exceed 4.5 tonnes GVW) all left hand drive Petersburg, Moscow, Rostov On Don, Togliatti maximum of 100,000 miles from the date of first or any part of a claim you make. vehicles, LPG, hydrogen cell and full electric and Perm. registration of the vehicle. vehicles (unless Vauxhall). Cover and limits Covered vehicle You, your, yours Means the vehicle shown on the Network Q Means the private individual named on the • Parts and labour in respect of repair or Ownership Promise Certificate. Network Q Ownership Promise Certificate, replacement of covered components up to the or as replaced by any new owner correctly purchase price of the covered vehicle. declared to us using the Transfer of Ownership Form in this document and accepted by us.

4 5 •  Hire - up to £50 (including VAT) per day Privacy Statement Your statutory rights are not affected in any way We will allow a maximum of 1,000 miles for a maximum of 10 days per warranty claim by this warranty. Nothing in these conditions or one calendar month (whichever occurs up to a maximum limit of £500 in total during Vauxhall Motors Limited (‘Vauxhall’) are will reduce your statutory rights relating to first) in excess of the recommended service the warranty period (subject to Network Q committed to respecting your personal faulty or incorrectly described goods. For intervals. Warranty Services having authorised a valid information and ensuring that we are further information about your statutory rights claim for a covered component and our prior transparent with you in relation to how we contact your local authority Trading Standards Please ensure that the servicing retailer agreement). will use it. Our Privacy Policy is an important Department or Citizens Advice Bureau. completes the service record for the covered document and explains how we protect your vehicle and that you keep all service receipts as • Onward travel up to £50 or hotel privacy and process your personal data (e.g. proof of servicing. accommodation up to a maximum limit of address and phone number). £50 per beneficiary (up to 5 people) for 1 Cancellation rights or refunds Important: If you fail to have the covered To read our Privacy Policy visit: night accommodation (subject to Network Q vehicle serviced correctly in accordance with www.vauxhall.co.uk/privacy Please note that this cover has no surrender or Warranty Services having authorised a valid refund value. the manufacturer’s specifications during the claim for a covered component and our prior warranty period, or you are unable to produce If you have any queries about how we use your agreement) proof of such servicing if we request it, then this personal data you can always contact us by may invalidate your cover or we may not pay all e-mail at: [email protected] For full terms and conditions please read this Transfer of ownership or any part of a claim you make. document. or write to: Privacy Rights, Vauxhall Motors Limited, MP UK1-101-136, Osborne Road, If your vehicle is sold, the remaining cover may be transferred to a new private owner All claim limits are inclusive of VAT. LU1 3YT. providing that the registration fee of £25 is Servicing requirements for non Vauxhall process your personal data in order paid (please make your cheque payable to Vauxhall vehicles Important to fulfil the contract with you and may share Network Q Warranty Services). Cover will not your details with Automobile GmbH be transferred until payment has been made. Servicing must be carried out in accordance with Information (‘Opel’) (Rüsselsheim, Germany), SA Please note that the form on pages 14-15 of this the vehicle manufacturer recommendations. (‘PSA’), (Rueil-Malmaison, France), General booklet must be signed by the existing owner. Genuine parts, oils and other fluids or parts, oils The documentation provided by your Vauxhall Motors Holdings LLC (‘GM’) (Michigan, USA) and other fluids of equivalent specification and retailer shows any special terms or conditions and other third parties who provide IT and data As soon as possible after the date of vehicle matching quality must be used. Failure to comply that may apply. It is very important that you read maintenance services to Vauxhall, and Allianz sale, please complete the form on pages 14-15, with this condition may result in a warranty claim the whole of this document and make sure that Global Assistance who will process the data in attach a cheque for the transfer fee of £25 and being rejected. you understand what is covered, what is not order to provide you with warranty support. send it to: covered and what to do if you need to make a We will allow a maximum of 1,000 miles or warranty claim. Network Q Warranty Services, PO Box 1051, one calendar month (whichever occurs first) in Governing law Croydon, CR9 1RE. excess of the recommended service intervals. If you need to contact us regarding this cover, Unless you and we agree otherwise, English please call Network Q Warranty Please make cheques payable to Network Q law will apply and all communications and Please ensure that the servicing dealer Services on 0345 600 2075 or write to us at Warranty Services. completes the service record for the covered PO Box 1051, Croydon, CR9 1RE. documentation in relation to this cover will be in English. In the event of a dispute hereunder, the vehicle and that you keep all service receipts as English courts shall have exclusive jurisdiction. Servicing requirements for your proof of servicing. How this cover works Vauxhall No term of this agreement is to be enforceable Important: If you fail to have the covered This document forms the contract of cover vehicle serviced correctly in accordance with by any third party pursuant to the Contracts Servicing must be carried out in accordance between you and us. We will pay for claims the manufacturer’s specifications during the (Rights of Third Parties) Act 1999. with vehicle manufacturer recommendations. you make which are covered by this warranty, warranty period, or you are unable to produce Genuine Vauxhall parts, oils and other fluids occurring during the warranty period and proof of such servicing if we request it, then this or parts, oils and other fluids of equivalent within the area of cover. may invalidate this cover or we may not pay all specification and matching quality must be used. or any part of a claim you make. Failure to comply with this condition may result in a warranty claim being rejected

6 7 • All Vauxhall Ampera models have the benefit Warranty exclusions • Any vehicle which is owned by a business Warranty Coverage of a manufacturer 8 year/100,000 mile formed for the purpose of selling or servicing warranty on the below components, These This warranty does not cover any injury, failure, motor vehicles or for hire or reward or by a and Exclusions components are therefore excluded from the loss or damage caused by, arising from or in driving school. Network Q warranty: connection with the following: You are covered for the costs (limited to parts - High Voltage Wiring • Losses or damage due in any way to any type and labour inclusive of VAT up to the maximum - Voltec Control Modules • Corrosion, fire, snow-affected roads or of accident, overloading, misuse or any act or claim limit) of repairing or replacing the covered - E-Compressor embedding in mud or sand, frost, salt, hail, omission which is wilful, unlawful or negligent components below that have suffered electrical - Traction Power Inverter Module (TPIM) windstorms, lightning, airborne fallout, (e.g. (such as, but not limited to, consequential or mechanical failure occurring within the - Accessory Power Module (APM) chemicals, tree sap, bird droppings, etc.), damage caused by continuing to drive the area of cover and during the warranty period - Volter On-Board Charger covered vehicle when a fault becomes up to a maximum of 100,000 miles from the date - Brake Modulator Assembly • Accidental damage, water ingress or flooding, apparent). of first registration of the vehicle. - Electric drive unit assembly and internal theft or attempted theft. components, including the auxiliary fluid • Any component which is either subject to Covered components pump, auxiliary pump controller and • Any defect which is likely to have existed recall by the covered vehicle’s 3-phase cables. before the warranty period. manufacturer, manufacturing defect or All electrical and mechanical factory-fitted inherent design faults. components are covered against electrical or • Bodywork of any kind, brackets, sheet metal, • Faulty repairs, incorrect servicing or failure mechanical failure; body and sunroof panels, bodywork or glass to have the covered vehicle serviced • Electrical or mechanical failure which Other than: sealants or bondings, paintwork, glass and in accordance with the manufacturer’s happens outside the area of cover. • Filters, spark plugs, worn/warped clutches, mirrors, upholstery, carpets, non-mechanical specification. brake lining/shoes, pads, drums and discs, oil, or electrical trim and cosmetic items, all • Cleaning, polishing, operations performed fluids, coolant, wiper blades and arms, drive weather strips and seals, channels and • Lack of oil, fuel, lubricants, hydraulic fluids under normal maintenance, belts (except camshaft drive belt, provided guides, locks, hinges, handles, check straps, or additives; or foreign matter entering the adjustments, modifications, alteration, it has been replaced in accordance with the fixings and fastening devices. fuel, cooling, air conditioning or lubrication tampering, disconnection, improper manufacturer’s specification), pipes and systems; or use of oil, fuel, lubricants, adjustments or repairs. hoses, lamps and bulbs (if the vehicle is fitted • Parts not approved by or equivalent in quality hydraulic fluids or additives other than those with adaptive lighting and the sensor fails, or design to parts supplied by Vauxhall. recommended by the manufacturer of the • We will not pay for any damage to parts not the warranty will pay for replacement light covered vehicle. covered by this warranty even if the damage is unit) , fuses, wiring, wiring harness, wiring • Parts replaced under normal maintenance caused by a covered part. terminals and the re-making of all disturbed procedures or replaced as a result of normal • Vehicles modified in any way from the original electrical connections, high tension leads, wear and tear, adjustments, reprogramming manufacturer’s specification. • We will not pay for damage to a covered wheels and tyres, any in-car entertainment or loading of software. component if damaged by another component units (unless factory-fitted where up to £200 • Any loss where the odometer has been which is not covered by your warranty. including VAT on each occasion is covered), Working materials/casings: tampered with, altered, disconnected or where non-factory-fitted audio equipment, alarms or Should a valid claim for a covered component the mileage of the covered vehicle cannot be • We will not pay for any depreciation to your immobilisers, communication systems, radio require essential replacement or verified; or where you or anyone else acting vehicle, loss of earnings, death or bodily injury, antennas and aerial masts, batteries, exhaust topping up of lubricants, fluids, oils, oil filters, on your behalf acts in a way that prevents damage to property or any other loss or systems, supplementary restraint systems coolant or refrigerant, these items shall be us from exercising our right to inspect the damage which is a direct or indirect result of covered as part of the total claim provided that covered vehicle under this warranty. the failure of a covered item. • Catalytic converters on vehicles over 5 years the covered vehicle is not within 1,000 miles or of age or over 60,000 miles. one month of its next due service. • Any vehicle used for hire or reward, professional instruction, competitions • General oil leaks (except where the removal of Casings are covered when damaged by a (including practice), track days, racing, the engine or gearbox is necessary in order to covered component which has suffered an pacemaking, rallies or speed or duration tests rectify the oil leak). electrical or mechanical failure and which (whether timed or untimed), or power testing. forms part of a valid claim under this cover.

8 9 • As your warranty is intended to cover the Additional benefits Recovery repair and/or replacement of defective or We will pay up to £100 (inc. VAT) towards damaged parts, it does not additionally cover Subject to us having agreed that a claim for a recovering the covered vehicle to the nearest losses that may be caused by that defective covered component is valid under the terms Vauxhall retailer. or damaged part, unless otherwise stated in of this warranty cover and subject to our prior the terms and conditions. For example, your agreement, we will also pay a contribution warranty may cover repairs to or replacement towards the following expenses if they are Continental use of a wheel bearing but would not cover any incurred by you as a direct result of the covered Your warranty cover is extended whilst the loss of earnings that you may suffer while electrical or mechanical failure: covered vehicle is in Continental Europe for your vehicle is being repaired. a period of not more than 60 days during the Car hire warranty period on condition that: • You should check whether you have any If you need to hire another vehicle whilst your other policies that may cover additional • You follow the claims procedure set out in this covered vehicle is being repaired, we will pay a damage or related costs or losses not covered document. by this warranty. contribution of up to £50 (inc. VAT) per day up to a maximum of 10 days for any one claim towards • We will pay only the equivalent UK rates your expenses. During the warranty period • Ionising radiation or radioactive contamination and charges which apply at the date of the the most we will pay towards car hire is £500 from any nuclear fuel or the nuclear waste electrical or mechanical failure. arising from burning nuclear fuel. (inc. VAT) in total. • The benefits in respect of car hire do not apply We do not cover the first 24 hours of any rental • Radioactive, toxic, explosive or other to this extension. dangerous properties of any explosive nuclear period and we are not responsible for arranging a hire car for you. equipment or nuclear part of that equipment. NB. All claims under the additional benefits will only be considered when accompanied by VAT You must be able to satisfy the requirements • War, invasion, acts of foreign enemies, invoices. terrorism, hostilities (whether war be of the vehicle hire company and you will be declared or not), civil war, rebellion, revolution, responsible for all fuel and other ancillary insurrection, military or usurped power, riot or charges. civil commotion. Hotel accommodation or onward • Pressure waves caused by aircraft and other travel aerial devices travelling at sonic or supersonic speeds. We will provide a contribution to you or your passengers for overnight accommodation or • Any costs covered under any other warranty, onward travel which is necessary as a result of a guarantee, insurance or cover. covered electrical or mechanical failure.

Claim payments The most we will pay for any one claim is:

The number of claims we will pay is unlimited • £50 (inc. VAT) hotel accommodation per and the maximum value of claims in total we will beneficiary (up to 5 people). pay is up to the maximum claim limit. We will not pay more than the manufacturer’s list price • 1 night’s accommodation. for parts and official labour times/costs which are necessary to repair or replace covered • £50 (inc. VAT) towards fares on public components. transport.

10 11 components if possible until we have finished Claims - our rights If you are not happy with our final response,you Making a claim processing your claim as we may need to see can refer the matter to The Motor Ombudsman them. We can take over and carry out the defence or who self-regulate the How to make a warranty claim settlement of any claim. After we have made through the Chartered Trading Standards (UK) On your return to the UK, please send the a payment, we can pay to take legal action to Institute approved Codes of Practice. invoice and copies of the covered vehicle’s get back any payment we have made under Contact your nearest Vauxhall retailer and service records to Network Q Warranty this cover. If we want to, we will examine This Network Q Warranty conforms to the Motor advise them that your covered vehicle is Services with a covering letter. Please retain a the covered vehicle and will test damaged Industry Code of Practice for vehicle warranty protected by the Network Q Warranty. The copy of the repair invoice and the original service components. products. For more information on the Code and Vauxhall retailer will contact us regarding claims records for your own safekeeping as we will be what it means for you or to contact The Motor on your behalf. unable to return these to you. Looking after your vehicle Ombudsman please visit: www.motorindustrycodes.co.uk It is your responsibility to authorise any Your claim will then be processed and You must take all reasonable steps to safeguard dismantling of the covered vehicle or any other reimbursed to you in pounds sterling at the rate the covered vehicle against work required to diagnose any faults with the of exchange for the relevant currency at the time breakdown/immobilisation and/or electrical covered vehicle. of the repair, providing that your claim is valid. or mechanical failure. The Motor Ombudsman We will not pay for any diagnostic costs, other Important: If you fail to have the covered 71 Great Peter Street than the reasonable costs of diagnosis General terms and vehicle serviced correctly in accordance with should a claim for a defective component be conditions the manufacturer’s specifications during the SW1P 2BN valid under this cover. warranty period, or you are unable to produce These conditions apply to all sections of your proof of such servicing if we request it, then this If you are VAT registered you remain warranty cover and you must meet them before may invalidate this cover or we may not pay all Fraud responsible for settling the VAT content of any we make a payment or provide a service. or any part of a claim you make. claim separately. If you or any beneficiary claiming under this cover makes a claim that is false or dishonest in Providing information Network Q Warranty Services reserve the How to make a complaint any way, this warranty will be cancelled, cover will not be valid and you will lose all benefits right to examine the covered vehicle and We will only provide the cover described in this We aim to provide you with first class cover and under it. to subject it to expert assessment in order to cover if, as far as you know, the information you service. However, there may be times when determine if your claim is covered and how gave at the time of taking out this cover is true you feel we have not done so. If this is the case, much we will pay for repairs. If you or anyone and complete. please tell us about it so that we can do our best Change of address acting on your behalf acts in a way which to solve the problem. If you make a complaint Please complete the ‘change of address form’ prevents us from being able to determine the You must tell us about anything that may affect your legal rights will not be affected. cause of failure by inspecting the covered your cover (including also any changes during located in the back of this document. If for any reason this is missing, please contact Network vehicle or defective components, then we may the warranty period). If you are not sure In the first instance, please contact: Q Warranty Services on 0345 600 2075. not pay all or any part of your claim. whether something is relevant, you must tell Customer Service, Network Q Warranty us anyway. You should keep a record of any Services, 102 George Street, Croydon, , extra information you give us. If you do not tell CR9 6HD or email: How to make a warranty claim us about something that may be relevant, your [email protected] (Continental Europe) cover may be invalidated and we may not cover or call: 020 8603 9853 any related claims. Please supply us with your name, address, Arrange for the covered vehicle to be taken to warranty number/vehicle registration and claim the nearest Vauxhall (Opel) retailer and give the number where applicable and enclose copies of retailer your authority to carry out the necessary Claims - your duties relevant correspondence as this will help us to repairs. Once the repairs have been completed, If a claim occurs you must comply with the deal with your complaint in the shortest possible you must settle the costs with the retailer and relevant claims procedures described in this time. retain the invoice. Please also keep the replaced document as soon as you can.

12 13 Transfer of ownership form

If your covered vehicle is sold, the remaining cover may be transferred to the new owner providing that the registration fee of £25 is paid (please make your cheque payable to Network Q Warranty Services). Cover will not be transferred until the payment has been made. Please note that the form below must be signed by the existing owner named on the Network Q Ownership Promise Certificate.

Please send it to:

Network Q Warranty Services, PO Box 1051, Croydon, CR9 1RE.

Date of transfer ...... Mileage at transfer ......

Covered vehicle details:

Registration number ......

Chassis number (VIN) ......

Details of the new owner:

Title (Mr/Mrs/Miss/Ms/Other) ......

Initials ...... Surname ......

House name/number ...... Street ...... Town ...... County ...... Postcode ......

Tel. work ...... Tel. home ......

Email address ......

(continued overleaf)

14 15 Company details: Change of address form

(Please complete this section for a company vehicle only) Please complete the details below and send to the address below: Network Q Warranty Services, PO Box 1051, Croydon, Surrey, CR9 1RE. Company name ...... Covered vehicle details: Address ...... Registration number ...... Chassis number (VIN) ...... Town ...... County ...... Your details: Postcode ......

Title (Mr/Mrs/Miss/Ms/Other) ...... I have read, and agree to abide by, the terms and conditions of the Network Q Warranty cover and request that all rights and benefits of the cover be transferred to me. Initials ...... Surname ......

New owner’s signature ...... Date ...... New address details:

I (name) ...... House name/number ...... hereby give notice that I wish to transfer the balance of my Network Q Car Warranty to the new owner Street ...... detailed above. Town ......

Signature ...... County ...... Postcode ......

Important: Check all services have been carried out when due during the warranty period, Tel. work ...... otherwise the cover may not be valid. Tel. home ...... Email address ......

Company details: (Please complete this section for a company vehicle only)

Company name ...... Address ...... Town ...... County ...... Postcode ......

16 17 Network Q Assist How to contact Network Q Assist If you have broken down in the UK, Your Network Q vehicle comes with 12 months’ call 0333 202 2997* (from a mobile) or Network Q Assist – comprehensive breakdown cover Network Q Assist 0800 151 0637 (from a landline) in the UK1 available 24 hours a day, 7 days a week. Breakdown Services If you have broken down in the Services provided by Network Q Assist , call 1 800 646 549ˆ Certain information is required when calling Network Q Assist. Roadside Assistance Please provide the following details when you call: If your vehicle has broken down at the roadside, we will provide 1. Your name a patrol or contractor to repair your vehicle. If your vehicle 2. The vehicle registration number cannot be repaired, we will transport your vehicle to the nearest Vauxhall dealership. We will also provide transport 3. The make and model of the vehicle to the dealership for you and your passengers. 4. The exact location of the vehicle 5. Your contact number Recovery 6. The nature of the fault If we are unable to repair your vehicle at the roadside, and we are unable to arrange for the vehicle to be repaired locally, we will transport your vehicle, along with you and your What is not included passengers, to a Vauxhall dealership of your choice. Network Q Assist provides you with comprehensive At Home breakdown cover for mechanical and electrical breakdowns. Customer induced faults are not covered by Network Q Assist, If your vehicle breaks down at home, or within ¼ mile of your these include: home address, we will provide a patrol or contractor to repair your vehicle. If your vehicle cannot be repaired, we will • Use of incorrect fuel transport your vehicle to the nearest Vauxhall dealership. • Lack of fuel Onward Travel • Lost, stolen or broken keys If your vehicle has broken down and has been taken to a • Keys locked in the vehicle Vauxhall dealership for repair, we will provide you with a replacement vehicle for up to 3 consecutive days to assist you Network Q Assist may arrange assistance if requested, on your onward journey. however, you will be responsible for paying an additional charge at the time of the service request.

Terms and Conditions For a copy of the full terms and conditions of Network Q Assist, please visit www.vauxhall.co.uk/networkqassist

1 If the vehicle is registered in Northern Ireland, service will also be provided if a break down occurs in the Republic of Ireland. Service in the Republic of Ireland is not available to vehicles that are not registered in Northern Ireland. *0333 numbers are mobile friendly, charged at national call rates and included in inclusive minute plans from landlines and mobiles. Calls may be monitored and/or recorded. ˆThis service is only available if the vehicle is registered in Northern Ireland.

B. NetQAC

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