Review | 2015 Welcome elcome to our Annual that, for those who depend on them, everyone in the company is working ver the past year CalMac to successfully bid for the CHFS of a 35 year joint venture with a Review of 2015. I hope ferries are an essential part of day- hard towards winning it. has continued to review contract currently being tendered. private sector partner. it will give you a good to-day life. We have built meaningful its operations and has While much effort has been put into This is a significant expansion of Woverview of our activities However, we believe very connections with communities Ocommitted to introducing new preparing our bid, we have not lost our area of operations and a good over the past 12 months and strongly that our role goes beyond up and down the west coast of innovations to support the sight of the day-to-day services that indication of the ambitions we have demonstrate how we are working that of a ferry operator Scotland over many decades. services delivered to communities our communities rely on. for the whole group. Argyll Ferries with our local communities in The past year has seen us collect With our blend of innovation and up and down the west coast. We are acutely aware that also continues to play an integral remote mainland destinations yet more awards across a number experience forged over generations Whether this is through better although our core function is lifeline part of the group’s operations. and 24 islands to provide high of business areas, notably Best of working with the people we ticketing options or a better quality ferry services to numerous remote This review is designed to show quality lifeline ferry services. Ferry Company at the inaugural serve, there is no doubt in my of service and food available on destinations, our responsibilities are you that what we do amounts David MacBrayne Ltd is committed Independent Travel Awards. mind we are the best company to board, by putting the customer at much, much wider. We have a crucial to more than keeping isolated to providing and improving transport The year ahead is going to be one continue the job. the heart of what we do, our goal role to play in driving economic communities connected. David services to people in the areas we of the most important in the group’s is to create an experience that development on the islands that is MacBrayne is not just a ferry support in line with the aims of the recent history. The next Clyde and passengers will remember for the much more than simply transport. operator, we are part of the very Scottish Government’s National Hebrides Ferry Services (CHFS) right reasons. However, the David MacBrayne fabric of the communities we serve. Transport Strategy. We recognise contract is now out to tender and David McGibbon, Chairman, We are now moving forward group of companies is more than David MacBrayne Limited with a transformation programme CalMac. We have been successful that will create a modern in our recent bid to run Marchwood business platform, enabling us Military Port in Southampton as part Martin Dorchester, Chief Executive, David MacBrayne Limited SETTING THE RIGHT COURSE Delivering lifeline services to support communites across the west coast We are now moving forward with a transformation programme that will create a modern business “ platform, enabling us to successfully bid for the CHFS contract currently being tendered” 2 2015 Review | Caledonian MacBrayne Caledonian MacBrayne | 2015 Review 3 Who we are avid MacBrayne Ltd is one retendered by the Scottish WHAT WE DO of the largest logistics OUR STRUCTURE Government with a decision being David MacBrayne, through HOW WE DO IT organisations in Scotland, Scottish Ministers made in May 2016. CalMac Ferries and Argyll Da multi award winning ferry This is an eight-year, £1 billion Ferries, delivers essential, commercial daily sailings company, a harbour operator and contract that is vital to the very future million turnover 93,000 lifeline services vital to the £172 vehicles carried 358 on average ship management specialist. existence of the company. well-being and survival of It is one of the biggest Over the past few months we the island and mainland headquartered companies in David MacBrayne Limited have been consulting with our communities we serve. ports and overall technical Scotland employing more than communities to get an idea of what employees 99.90% 1,450 51 harbours served reliability achieved 1,400 staff through three subsidiary they want their ferry service to look • We provide access to (28 managed by CalMac) companies: CalMac Ferries Ltd, like in the future. work, education, health and David MacBrayne emergency services Argyll Ferries Ltd and David CalMac Ferries Limited Argyll Ferries Limited CalMac is firmly embedded within overall punctuality MacBrayne HR Ltd. HR (UK) Limited • We help people maintain million passengers vessels 99.81% the communities that rely on its 4.9 33 achieved CalMac operates the UK’s largest services day in day out; we have a contact with family and friends ferry network with 130,000 individual deep connection with them. • We ensure supplies of fresh sailings a year, an average of 358 a Caledonian MacBrayne I hope after reading about our food, fuel and mail sailings from day. The routes – which range from Crewing (Guernsey) Ltd activities over the coming pages you • We transport goods and 1.1 million cars carried 100+ events supported 5-7 five minutes Campbeltown and the Isle of Arran in will agree - we are the only option services for island businesses to seven hours the south, to the Isle of Lewis in the for providing a modern, innovative, • We support tourism by north – traverse some of Europe’s MISSION 2016 CHFS BID flexible and reliable ferry service that ensuring easy access and an annual sailings - 475 most breath-taking stretches of water fits the needs of our customers for enjoyable experience for the 130,000 164 years’ experience CalMac strives to be the UK’s avid MacBrayne currently each day in summer to provide lifeline services to remote the long term. large number of visitors that are mainland destinations and 24 islands. leading ferry and port operator, delivers the Clyde and vital to many island economies VISION safety at its core, easy to engage Hebrides Ferry Services But more than that we add with, forward looking, a great place to D(CHFS) contract. value - value for the Scottish Connecting communities, creating work and recognised as the operator This contract is now being Robbie Drummond, sustainable value for our customers, taxpayer and value for the of choice by the customers and CHFS Bid Director employees and shareholder. communities and businesses communities we serve. we serve. CalMac is firmly embedded within the communities that rely on its “ services day in day out; we have a deep connection with them” ALLCommunities, business ABOARD and the environment at our heart 4 2015 Review | Caledonian MacBrayne Caledonian MacBrayne | 2015 Review 5 Innovation and environmental protection s a modern ferry operator innovation is at the core BETTER TICKETING Islanders on Cumbrae were of what we do. We are the first in the network to trial Acurrently going through a wide more convenient ticketing. ranging business transformation CalMac is developing a process that will radically smart ticketing system across improve the way we do business, all ports and vessels as taking our services to a whole part of the Scottish new level. Government’s integrated ticketing strategy. A DIFFERENT VIEW This means passengers will eventually be able to travel providing an e-ticketing As part of the company’s on-going capability significantly improving technology investment programme, on trains, buses and ferries on the same ticket. passenger convenience. CalMac relaunched www.calmac. “Passengers will be able are now available, including links As a stepping stone to co.uk with a bright new look. this, the company is currently to print off tickets at home or Designed to further improve the to island community websites and looking at a range of ticketing store them on their smart phone customer experience, the website blogs, helping visitors to get a feel for improvements to enhance bypassing the need to visit the is clean and fresh with new content their destination before arriving. the customers’ travelling port office on arrival. and destination features, including an The website can now detect and experience. “These tickets will simply be checked by a mobile reader interactive map. automatically scale for use on any This includes the ability device, from smart phones to tablets to amend and change as the passenger boards the The map can be tailored by the vessel. This will be a major step and desktops. tickets online user to show destinations, ports and along with forward in delivering customer- routes, and is designed to help island The website refresh is stage one focused ticketing,” said Head of visitors visualise the full scale of of an ambitious and wide-ranging Ticketing, Alan Hood. the network, allowing them to make technology investment that includes more informed choices. bringing free wi-fi to all ships and Comprehensive guides to all the ports throughout the network. areas and islands served by CalMac CalMac’s major vessels. is at the forefront of ferry organised by conservation Crews were trained by ECO BENEFITS As well as cost savings, innovation. ESSENTIAL PARTNER charity ORCA. ORCA staff to spot the OF NEW FUEL SYSTEM predicted to deliver more than CO2 emissions will be cut “This state-of-the-art IN OCEANWATCH The data will help develop different types of whales and A cutting-edge fuel £450,000 in annual savings to by some 1,800 tonnes - the technology has the potential Specially trained CalMac understanding of the animals’ dolphins and to make notes monitoring system – a UK the taxpayer.