Annual Report 2016-17 2 PTA Annual Report / About this Report To the Hon. Rita Saffioti MLA Minister for Transport; Planning; Lands In accordance with section 63 of the Financial Management Act 2006 (WA), I submit for your information and presentation to Parliament, the annual report of the Public Transport Authority of Western Australia for the year ended 30 June 2017. It has been prepared in accordance with the provisions of the Financial Management Act and any other relevant written law. Richard Sellers Chief Executive Officer Photo: Stephen Endicott, N&I About this report Performance management framework This annual report covers the performance To honour the Government’s vision for Western of the Public Transport Authority (PTA) and Australia, the PTA has targeted two outcomes: our operating areas. We fulfil our reporting obligation by identifying the relevant • An accessible, reliable and safe public strategic outcomes and our contribution to transport system. them in 2016-17 through: • Protection of the long-term functionality of the • operational reports that summarise the rail corridor and railway infrastructure. performance of our services and business Indicators of success in achieving the first of activities. these outcomes are based on patronage and • governance and compliance reports. service provision, accessibility, reliability, customer satisfaction, safety and cost efficiency. • audited key performance indicators. For the second outcome, success results from • audited financial statements. quality management of the railway corridor and residual issues of the rail freight network, which was leased to private sector operators in 2000. Refer to the key performance indicators. PTA Annual Report / Contents 3 Contents About this report ............................................. 2 03 Governance and compliance ............. 74 Contents .......................................................... 3 3.1 Bus safety ................................................. 74 Chief Executive Officer’s overview ............... 4 3.2 Rail safety ................................................. 75 Managing Director’s overview ....................... 6 3.3 Occupational safety, health and injury management ................................... 79 01 Corporate Snapshot .............................. 8 3.4 Risk management .................................... 82 1.1 Organisational profile ................................... 9 3.5 Corridor lease agreement compliance ....... 83 1.2 Organisational structure ............................. 10 3.6 Other legal and policy requirements ......... 84 1.3 Cases in point: 2017 spotlight ................... 16 3.7 Other governance and financial 1.4 Financials at a glance ................................ 17 disclosures ............................................... 88 02 Operational Report .............................. 18 3.8 Independent auditor’s report ..................... 91 2.1 Our services .............................................. 19 3.9 Key performance indicators ...................... 95 2.1.1 Metro (Transperth) ............................... 19 04 Financial Report ................................ 124 2.1.2 Regional (Transwa) .............................. 27 4.1 Financial Statements ............................... 125 2.1.3 Regional (TransRegional) ..................... 30 Glossary of terms ....................................... 190 2.1.4 Regional (orange school buses) .......... 32 2.2 Fares and other revenue .......................... 36 2.2.1 Metro .................................................. 36 2.2.2 Regional ............................................. 39 2.3 PTA in the community ............................... 40 2.3.1 Customer satisfaction ......................... 40 2.3.2 Passenger safety and security............. 46 2.3.3 Accessible services ............................. 48 2.3.4 Communicating with our customers .... 52 2.3.5 Environment and sustainability ............ 54 2.4 Infrastructure delivery ............................. ... 55 2.4.1 Planning for the future ......................... 55 2.4.2 Major projects ..................................... 56 2.4.3 Network maintenance and upgrades .. 59 2.5 Our people ............................................... 66 4 PTA Annual Report / Chief Executive Officer’s Overview This project has been pivotal in transforming Chief Executive public transport across the metropolitan area and will help to manage Perth’s public transport Officer’s overview demands for at least the next 30 years. I am proud to present the Public Transport The start of construction on one of the PTA’s Authority’s 2016-17 Annual Report. largest infrastructure projects, the Forrestfield- As we review the last 12 months, I would like to Airport Link and the official opening of the $72 acknowledge the PTA team for their dedication million, multi-modal Aubin Grove Station also took and commitment during a time of changing place during the reporting period. priorities and stakeholder interests. During 2016-17 we continued to take a holistic Our achievements over the past year are a view of the key role that transport plays in our testament to the passion and drive of our people State’s continued economic growth. We have to deliver a public transport network that Western specifically focussed on the considerable benefits Australians choose to use. offered by a cohesive, integrated approach to the planning, investment and delivery of WA’s Results from the 2016 Transperth and Transwa transport system. passenger satisfaction surveys reflect that we are operating at an all-time high and show We worked closely with our portfolio partners, consumers believe we are successfully delivering the Department of Transport and Main Roads both metropolitan and regional public transport Western Australia, to plan transformational services. projects and ensure we are maximising the use of existing infrastructure and services to keep the This was again supported by the national State moving. consumer research company, Canstar, declaring Transperth the winner of its City Trains - Most This approach is clear in Transport @ 3.5 Million: Satisfied Customers award for the fifth time in the Perth and Peel Transport Plan for 3.5 Million succession. People and Beyond. These results reflect the PTA’s commitment to The plan, released in February 2017, identifies the providing safe, customer-focussed, efficient long-term infrastructure requirements, network public transport services and our ability optimisation and travel demand management to continuously adapt to the needs of an strategies needed to keep Perth and Peel moving increasingly diverse WA community. as it grows towards a population of 3.5 million people. It has been an exciting year for the PTA and one that has seen a number of major milestones We have already proven that by working reached in the delivery of new stations, railway collaboratively we can deliver services that work lines, bus routes and customer services. smarter, make people’s lives easier and get them where they want to go. The year kicked off with the official opening of the world-class $217 million Perth Busport. The In the coming year, PTA and its portfolio partners project was the pinnacle of the innovative Perth will continue to work together to review and City Link project, which started with the sinking of revise the plan to include the State Government’s the Fremantle Line in 2013 and demolition of the METRONET rail and land use planning initiatives. Wellington Street Bus Station in 2014. The integrated transport solution for Perth The Perth Busport has set new State Stadium will be no different with rail, bus, and National standards. Not only is it fully pedestrian and road projects underway to ensure underground - a first for Perth - it is also the safe and efficient movement of patrons to Australia’s first bus station to work more like an and from the new Stadium when it opens in early airport, with buses departing from different stands 2018. for each trip to maximise efficiency. PTA Annual Report / Chief Executive Officer’s Overview 5 As my first year as Chief Executive Officer comes to a close, it is clear that this is an exciting time for the Agency and our portfolio partners. There are many planned projects and innovative changes that will provide significant benefits to WA communities and the State’s economy over the coming years. It is a privilege to lead such an organisation and have the opportunity to showcase some of the Agency’s achievements over the past 12 months. I look forward to what I’m sure will be another productive year for transport in Western Australia in 2017-18. Richard Sellers Chief Executive Officer Photo: Keyvan Sheikh, N&I 6 PTA Annual Report / Managing Director’s Overview core market – CBD commuters – but is still Managing Director’s around 145m. overview Despite the pressure generated by this explosion of passenger numbers, the quality The Public Transport Authority is on the brink of of service remained high, and continues to do one of the more exciting periods in our history. so. Transperth is among industry leaders in One the one hand, that’s not saying much – our compliance with disability accessibility provisions history doesn’t go back all that far. On another and has been independently recognised as level, it’s a very big call – while we’ve been around having Australia’s best rail public transport for only 14 years, it’s been a pretty action-packed system. journey so far. Canstar Blue – a well-respected